TWI419067B - Agent service management system and its method - Google Patents

Description

Agent service management system and method thereof

The present invention relates to an agent service management system and method thereof, and more particularly to a technical field in which a service platform sends an electronic order to an agent service personnel through an instant message to execute an order content service.

With the maturity of Internet technologies and the increase in the number of Internet users, and the concept of shopping on the Internet has gradually been accepted by consumers, there are many import trading websites that allow consumers to shop, and online shopping has become a life of people. portion. However, if you need to cross-country shopping, you will often suffer many obstacles, such as language barriers, data entry, inconvenient remittances or complicated procedures for goods delivery, or you may not be able to find the goods you need. Moreover, with the changes in society and the shift in demand, people's lives are fast and busy. If they can't handle the affairs, they often look for agents who can handle affairs. However, agents who can handle transactions are often difficult to find and unable to master. It is worrying to see the agent's movements and processing efficiency. Therefore, how to effectively manage transaction agents to improve the efficiency and quality of services is an urgent problem to be solved.

In view of the problems of the prior art, in order to be able to solve the problem, the inventor has proposed a proxy service management system and its method based on years of research and development and many practical experiences, as an implementation and basis for improving the above disadvantages.

In view of this, the object of the present invention is to provide an agent service management system and method thereof to solve the time spent on shopping and processing a firm and to be unable to grasp the lack of transaction agent movement and processing efficiency.

According to the purpose of the present invention, an agent service management system is proposed. The system transmits or receives an agent service content online with a plurality of agent service personnel. The system includes a server device and an instant messaging interface. The servo device records a plurality of proxy service personnel data and a service platform, the server device provides at least one client to connect to at least one website, and the service platform includes a plurality of service options to provide the client selection to establish an electronic order. And the instant messaging interface provides a service platform for communicating with the agent service personnel and transmitting electronic order information, and the agent service personnel are based on the electronic order to execute the service content of the electronic order.

As described above, the agent service management system and method thereof according to the present invention have the following advantages:

(1) The proxy service management system can perform the service of the proxy service by transmitting messages and online communication through instant messaging, thereby improving the convenience of processing the transaction efficiency.

(2) The service management system can transfer the business of the agency service to the agent service personnel through the instant messaging service through the service platform, thereby effectively managing the service quality and efficiency of the agent service personnel.

(3) The agent service management system can provide various client agent services through the service platform, thereby solving the time and effort of shopping or searching. Ask the agent to handle the transaction.

For a better understanding and understanding of the technical features and the efficacies of the present invention, the preferred embodiments and the detailed description are as follows.

The management system of the dispatching platform and the method thereof according to the preferred embodiment of the present invention will be described with reference to the related drawings. For the sake of understanding, the same components in the following embodiments are denoted by the same reference numerals.

Please refer to FIG. 1 , which is a block diagram of the proxy service management system of the present invention. The server and the plurality of agent service personnel 11 transmit or receive an agent service content. In the figure, the management system includes a server device 12 and an instant messaging interface 13. The server device 12 records a plurality of proxy service personnel data 14 and a service platform 15, and the service platform 15 includes a plurality of service options 151. The server device 12 provides at least one client 17 to connect to at least one website 16 for online connection, for example, a shopping or auction website. The plurality of service options 151 of the service platform 15 provide the selection of the client 17 to establish an electronic order 152, wherein the service options 151 can include a purchasing service, a collection service, a representative service, and a delivery service. Each service option 151 corresponds to a plurality of service information.

Taking the purchasing service as an example, the client 17 can establish an electronic order 152 through the service option 151 of the purchasing service, wherein the electronic order 152 includes the name of the product to be purchased, the number of products, the webpage or the website address, and the client. Contact details such as contact methods and payment methods, and these services The information is related to the business provided by the purchasing service, for example, purchasing the type of goods or the geographical area of purchasing. The service platform 15 can transmit the electronic order 152 of the client 17 to the agent service personnel 11 via the instant messaging interface 13 or communicate with the agent service personnel 11 online. The agent service personnel 11 accepting the electronic order 152 are based on the electronic order 152 to execute the service content of the electronic order 152. Furthermore, the proxy service processes such as collection services, agency services, and delivery services are deduced so that the agent can be effectively managed to improve the efficiency and quality of the service.

The instant messaging interface 13 can include any instant messaging software such as SKYPE, an MSN, and an ICQ. The server device 12 is connected to the website 16 via an internet or a wireless network telecommunications system, and the server device 16 includes a plurality of websites 16 connected.

In addition, the agent service personnel 11 is a transaction agent, instead of processing all the transaction contents of the service options, and the agent service personnel 11 can be dispersed throughout, and the service platform 15 can be based on the electronic of the client 17 The service content of the order 152 and the agent service personnel data 14 stored in the server 12 are paired, and the electronic order 152 is transmitted through the instant messaging interface 13 to the agent service personnel who match the matching result to execute the service content of the electronic order 152. This can improve processing efficiency.

Please refer to FIG. 2, which is a flow chart of steps of the proxy service management method of the present invention. In the figure, this method corresponds to the management system shown in Figure 1, which includes the following steps: Step 21: storing a plurality of proxy service personnel data and a service platform on the server device; step 22: setting a plurality of service options to the service platform; step 23: selecting these service options to establish an electronic order; step 24: using an instant The communication interface transmits an electronic order message to a plurality of agent service personnel, and the agent service personnel can reply or receive the electronic order through the instant messaging interface; Step 25: determine whether the agent service personnel receive the electronic order; Step 26: If the agent When the service personnel receives the electronic order, the service platform transmits the electronic order to the other agent service personnel, and if not, returns to the instant messaging interface; and step 27: executes the electronic order service content according to the electronic order.

The above is intended to be illustrative only and not limiting. Any equivalent modifications or alterations to the spirit and scope of the invention are intended to be included in the scope of the appended claims.

11‧‧‧Agents

12‧‧‧Servo

13‧‧‧IM interface

14‧‧‧Proxy service personnel information

15‧‧‧Service Platform

151‧‧‧ service options

152‧‧‧Electronic Order

16‧‧‧ website

17‧‧‧ Client

21~27‧‧‧Step process

1 is a block diagram showing a proxy service management system of the present invention; and FIG. 2 is a flow chart showing the steps of the proxy service management method of the present invention.

11‧‧‧Agents

12‧‧‧Servo

13‧‧‧IM interface

14‧‧‧Proxy service personnel information

15‧‧‧Service Platform

151‧‧‧ service options

152‧‧‧Electronic Order

16‧‧‧ website

17‧‧‧ Client

Claims (8)

An agent service management system for transmitting or receiving an agent service content with a plurality of agent service personnel, the agent service management system comprising: a server device for recording a plurality of agent service personnel data and a service platform, the server device Providing at least one client to connect to at least one website, the service platform includes a plurality of service options for providing the client selection to establish an electronic order; and an instant messaging interface for providing the service platform according to the electronic order The content is paired with the plurality of proxy service personnel data stored in the server device to generate a pairing result, and the service platform finds at least one agent service personnel according to the pairing result, and performs online communication with the at least one agent service personnel. Transmitting the electronic order message, the at least one agent service personnel performs the service content of the electronic order according to the electronic order, and the service platform transmits the electronic order acceptance message to other agent service personnel. For example, in the agent service management system described in claim 1, wherein each service option corresponds to a plurality of service information. For example, the agency service management system described in claim 1 wherein the service options are one of a purchasing service, a one-generation service, a first-generation service, and a one-generation service. The agent service management system of claim 1, wherein the at least one agent service person is a transaction agent instead of processing the agent All transactional content of this service option. The proxy service management system of claim 1, wherein the server device is connected to the website through an internet network or a wireless network telecommunications system, and the server device comprises a link of a plurality of websites. An agent service management method comprising: storing a plurality of proxy service personnel information and a service platform on a server device; setting a plurality of service options on the service platform; selecting the service options to create an electronic order; and using an instant messaging interface And pairing the content of the electronic order with the plurality of proxy service personnel stored in the server device to generate a pairing result, and finding at least one agent service personnel according to the pairing result, to transmit the electronic order message to the At least one agent service personnel, and the at least one agent service personnel can reply or receive the electronic order through the instant messaging interface; determine whether the at least one agent service personnel receives the electronic order; and if the at least one agent service personnel receives the electronic order And the service platform transmits the electronic order to the other agent service personnel, and if not, returns to the instant messaging interface; and the service content of the electronic order is executed according to the electronic order. The method for managing agency services as described in claim 6 wherein the service options are one of a purchasing service, a one-generation service, a first-generation service, and a one-generation service. The proxy service management method according to claim 6, wherein the server device is connected to a website through an internet network or a wireless network telecommunication system, and the server device comprises a link of a plurality of websites.