TWI226164B - A system, method and article of manufacture for a network-based predictive fault management system - Google Patents
A system, method and article of manufacture for a network-based predictive fault management system Download PDFInfo
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- TWI226164B TWI226164B TW089117726A TW89117726A TWI226164B TW I226164 B TWI226164 B TW I226164B TW 089117726 A TW089117726 A TW 089117726A TW 89117726 A TW89117726 A TW 89117726A TW I226164 B TWI226164 B TW I226164B
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Abstract
Description
1226164 經濟部智慧財產局員工消費合作社印製 A7 五、發明說明(() 發明領域 本發明係關於失誤管理系統,特別是關於一種在網路 中預測失誤與重新規劃網路以補償失誤。 發明背景1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 V. Invention Description (() Field of Invention) The present invention relates to a fault management system, and in particular, to a prediction error in the network and a replanning of the network to compensate for the error.
目前電傳通訊服務提供者的網路反映出過去百年來所 發展之公眾電話交換網路(Public Switched Telephone Network,PSTN)的架構。此網路架構大 致上基於電路交換技術。一開始,所有電傳通訊服務由有 線基礎架構所供應。在過去幾十年來使用者的增加與需求 的改變,新型式服務產生,例如無線PSTN、有線視訊 (cable video)、多重服務(PSTN,視訊、衛星)。沿著 既有的PSTN網路,支援這些服務的網路被創造而成爲 平行網路。當技術成熟,在網路架構上便產生一些合倂 (例如他們共享相同的SONET骨幹)。在1 9 80年代晚 期,隨著資料連網與網際網路的爆炸,像訊框中繼 (frame relay)之資料連網網路與非同步傳輸模式 (Asynchronous Transfer Mode,ATM)網路被發展出 來,並且稍後大型的以網路爲基礎之資料網路與既有的 PSTN基礎架構平行而被建構出來。這些資料網路只有在 SONET骨幹再次共享PSTN基礎架構。目前網路的這 種狀態稱爲既有“核心”(existing “Core”)。因此,‘‘核 心”網路爲一組並行網路;PSTN,無線、衛星、有線、 ATM、訊框中繼與IP。在這些平行網路(如PSTN與無 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) I----------裝--------訂·-------- (請先閲讀背面之注意事項再填寫本頁) A7 1226164 __B7___ 五、發明說明(*>) 線)上之服務間存在一些可交互操作性 (interoperability),但一般而言,這些網路爲垂直整合 來提供不同組的非交互操作服務。 網際網路存取與內部網路(intranet)服務需求之指數 性成長正在驅策一種可以迅速起用、傳輸並且保證新通訊 服務之效能的通訊基礎架構的需求。此改革乃肇因於顧客 的偏好由產品戲劇性地轉移到服務。無論是金融交易、在 家購物、視訊會議、電話通話、教育或其他大量資料應 .用,企業與顧客均尋求此“新世界”基礎架構一次代網路 (Next Generation Network)—做爲服務傳遞的主要 通道。 確實地,硏究顯示在未來3到5年,資料流量將以 10 : 1的比例超越語音。通訊服務提提供者有許多機會可 以再創新他們的企業模型與服務傳遞能力,或經由與高科 技、多媒體與娛樂公司之聯盟,創造新商機與解決方案。 顧客對新式與創新服務的需要,結合增加的競爭力與網際 網路的肓目成長,並且合倂內部網路,這一切即大尺度地 產生要求轉換現今電傳通訊網路的壓力。 通訊服務提供者樂於處於創造出支援此需求所需要的 基礎架構。然而,電話與資料中心技術之戲劇性收斂合倂 需要網路設計與發展之根本性的新策略。“新世界”需要 通訊公司將他們的核心網路系統從語音中心電路交換平台 轉換到封包交換網路或新世界網路。 4HICICMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) |裝--------訂--------- s'. 經濟部智慧財產局員工消費合作社印製 _ 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(3) 雖然基礎架構本身對啓動此能力是非常重要的,但它 對公司發展創造增値的與可保持水準的差別(對顧客可以 識別之差別)之產品與服務也是相當重要的。就如同差異 創造之重要性在於將差異傳送給顧客的能力。對銷售目的 而言,存在一迫切的需求來展示系統能力給顧客。 發明槪述 本發明提供一種系統、方法與製成品用來透過網路做 預測失誤管理。首先,監控網路的效能。確認在網路效能 中的任一退化。接著依據在網路效能中所確認的退化預測 網路之未來效能。將預測的未來效能與數個網路使用者之 服務等級協定的效能需求加以比較,以確認在滿足效能需 求過程中的任一未來問題。重組態該網路,以避免在滿足 效能需求過程中的未來問題。 退化可能由設備失誤與實際傳送失誤所造成。 另一退化來源可能是網路失誤。網路的重新組態可 以選擇性地即時執行。另外,用來監控及預測網路 效能與重組組態之操作可以持續地以即時方式重複 執行。 圖式之簡單說明 爲讓本發明之上述目的、特徵、和優點能更明顯易 懂,下文特舉較佳實施例,並配合所附圖式,作詳細說明 如下:The current telecom service provider network reflects the architecture of the Public Switched Telephone Network (PSTN) developed over the past century. This network architecture is largely based on circuit-switched technology. Initially, all telex services were provided by the wired infrastructure. Over the past few decades, the number of users has increased and demand has changed, and new types of services have emerged, such as wireless PSTN, cable video, and multiple services (PSTN, video, satellite). Along the existing PSTN network, networks supporting these services were created and became parallel networks. As the technology matures, some convergence occurs on the network architecture (for example, they share the same SONET backbone). In the late 1980s, with the explosion of data networking and the Internet, data networking networks such as frame relays and asynchronous transfer mode (ATM) networks were developed. Came out, and later a large network-based data network was constructed in parallel with the existing PSTN infrastructure. These data networks only share the PSTN infrastructure again at the SONET backbone. This state of the current network is called the existing "Core". Therefore, the "core" network is a set of parallel networks; PSTN, wireless, satellite, cable, ATM, frame relay, and IP. In these parallel networks (such as PSTN and 4HICKMAN / 200026TW, AND1P122.TW) Paper size applies to China National Standard (CNS) A4 (210 X 297 mm) I ---------- installation -------- order · -------- (please Please read the notes on the back before filling this page) A7 1226164 __B7___ V. There are some interoperability between the services on the invention description (* >) line, but in general, these networks are vertically integrated To provide different sets of non-interoperable services. The exponential growth of Internet access and intranet service requirements is driving the need for a communications infrastructure that can quickly launch, transfer, and ensure the performance of new communications services. This reform is due to the dramatic transfer of customer preferences from products to services. Whether it is financial transactions, shopping at home, video conferences, telephone calls, education, or other large data applications, businesses and customers are seeking this "new world" Infrastructure One Generation Road (Next Generation Network)-as the main channel for service delivery. Indeed, research shows that in the next 3 to 5 years, data traffic will surpass voice at a ratio of 10: 1. There are many opportunities for communication service providers to Innovate their business models and service delivery capabilities, or create new business opportunities and solutions through alliances with high-tech, multimedia and entertainment companies. Customers' needs for new and innovative services, combined with increased competitiveness and Internet access 肓Growth, and the integration of intranets, all of which is creating large-scale pressures to switch to today's telex communication networks. Communications service providers are happy to create the infrastructure needed to support this demand. However, telephone and data centers The dramatic convergence of technology requires a radical new strategy for network design and development. "New World" requires communications companies to transform their core network system from a voice-centric circuit-switched platform to a packet-switched network or a new-world network 4HICICMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 210 X 297 mm) (Please read the precautions on the back before filling out this page) | Install -------- Order --------- s'. Employee Consumer Cooperatives, Intellectual Property Bureau, Ministry of Economic Affairs Printed _ Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 B7 V. Description of the invention (3) Although the infrastructure itself is very important to enable this capability, it will increase the company's development and maintain a standard Products (services that are identifiable to customers) are also important. Just as difference creation is important in its ability to communicate differences to customers. For sales purposes, there is an urgent need to demonstrate system capabilities to customers. Summary of the Invention The present invention provides a system, method, and manufactured product for predictive error management via a network. First, monitor network performance. Confirm any degradation in network performance. The future performance of the network is then predicted based on the degradation identified in the network performance. Compare the predicted future performance with the performance requirements of the service level agreement of several network users to identify any future issues in meeting the performance requirements. Reconfigure the network to avoid future problems in meeting performance requirements. Degradation can be caused by equipment errors and actual transmission errors. Another source of degradation may be network errors. Network reconfiguration can optionally be performed in real time. In addition, the operations used to monitor and predict network performance and reconfigure configurations can be continuously repeated in real time. Brief Description of the Drawings In order to make the above-mentioned objects, features, and advantages of the present invention more comprehensible, the preferred embodiments are described below in detail with the accompanying drawings as follows:
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐〉 裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(4) 第1A圖係根據本發明之較佳實施例所繪示之電傳 通訊系統範例方塊圖; 第1B圖係根據本發明之較佳實施例所繪製的網路資 料管理方塊圖; 第1B-1圖繪示一流程圖,用來顯示依據本發明之較 佳實施例的網路資料管理程序; 第1C圖係依據本發明之較佳實施例所繪示的顧客介 面管理程序方塊圖; 第1C-1圖係依據本發明之較佳實施例所繪示之顧客 介面管理程序流程圖; 第1D圖係依據本發明之較佳實施例所繪示的顧客服 務品質管理程序方塊圖; 第1D-1圖係依據本發明之較佳實施例之顧客服務品 質管理程序流程圖; 第1E圖係依據本發明之較佳實施例所繪示之服務品 質管理方塊圖; 第1E-1圖係依據本發明之較佳實施例所繪示之服務 品質管理程序流程圖; 第1F圖係依據本發明之較佳實施例所繪示之問題處 理程序方塊圖; 第1F-1圖係依據本發明之較佳實施例所繪示之問題 處理管理程序流程圖 第1G圖係依據本發明之較佳實施例所繪示之等級評 估與折扣程序方塊圖; 4HICKMAN/200026TW, AND1P122.TW 4 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -------------------訂—----- (請先閱讀背面之注意事項再填寫本頁) A7 1226164 __B7 _ 五、發明說明(f) 第1G-1圖係依據本發明之較佳實施例所繪示之等級 評估與折扣程序流程圖; 第1H圖係依據本發明之較佳實施例所繪示之發票與 收集程序方塊圖; 第1H-1圖係依據本發明之較佳實施例所繪示之發票 與收集程序流程圖; 第2A圖係依據本發明之較佳實施例所繪製透過倂合 網路的媒體通訊流程圖; 第2B圖係依據本發明之較佳實施例所繪製之電腦系 統範例方塊圖; 第3圖係依據本發明之較佳實施例所繪示通話詳細 記錄(Call Detail Record,CDR)與私人網路記錄 (Private Network Record,PNR)之通話記錄格式; 第4A圖與第4B圖係依據本發明之較佳實施例所繪 示延伸通話詳細記錄(Expanded Call Detail Record,ECDR)與延伸私人網路記錄(Expanded Private Network Record,EPNR)通話記錄格式; 第5圖係依據本發明之較佳實施例所繪示之接線服 務記錄(Operator Service Record,OSR)與私人接線 服務記錄(Private Operator Service Record,POSR) 通話記錄格式;4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm). -------- Order --------- (Please read the back first Note: Please fill out this page again.) 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of the invention (4) Figure 1A is an example block diagram of a telex communication system according to a preferred embodiment of the present invention Figure 1B is a block diagram of network data management according to a preferred embodiment of the present invention; Figure 1B-1 is a flowchart showing network data according to a preferred embodiment of the present invention Management program; Figure 1C is a block diagram of a customer interface management program according to a preferred embodiment of the present invention; Figure 1C-1 is a flowchart of a customer interface management program according to a preferred embodiment of the present invention. Figure 1D is a block diagram of a customer service quality management program according to a preferred embodiment of the present invention; Figure 1D-1 is a flowchart of a customer service quality management program according to a preferred embodiment of the present invention; Section 1E The drawing shows a preferred embodiment of the present invention Service quality management block diagram; Figures 1E-1 are flowcharts of service quality management procedures according to a preferred embodiment of the present invention; Figure 1F is a problem processing procedure according to a preferred embodiment of the present invention Block diagrams; Figures 1F-1 are flowcharts of a problem processing management program according to a preferred embodiment of the present invention. Figure 1G is a block diagram of a level evaluation and discount program according to a preferred embodiment of the present invention. ; 4HICKMAN / 200026TW, AND1P122.TW 4 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------------- Order—- ---- (Please read the precautions on the back before filling in this page) A7 1226164 __B7 _ V. Description of the invention (f) Figure 1G-1 is the level assessment and discount shown according to the preferred embodiment of the present invention Program flow chart; Figure 1H is a block diagram of the invoice and collection procedure according to the preferred embodiment of the present invention; Figure 1H-1 is a flowchart of the invoice and collection procedure according to the preferred embodiment of the present invention Figure 2A is a drawing through a coupling network according to a preferred embodiment of the present invention Figure 2B is a block diagram of a computer system example drawn according to a preferred embodiment of the present invention; Figure 3 is a call detail record (Call Detail Record, CDR) drawn according to a preferred embodiment of the present invention ) And a private network record (Private Network Record, PNR) call record format; Figures 4A and 4B are extended call detail records (Expanded Call Detail Record (ECDR) and Expanded Private Network Record (EPNR) call record format; Figure 5 shows the Operator Service Record (OSR) and Private Connection Service Record (Private Service Record) according to the preferred embodiment of the present invention. Operator Service Record (POSR) call record format;
第6A.圖與第6B圖係依據本發明之較佳實施例所繪 示延伸接線服務記錄(Expanded Operator Service Record,EOSR)與延伸私人接線服務記錄(Expanded 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(fc)Figures 6A and 6B show the Extended Operator Service Record (EOSR) and Extended Private Service Record (Expanded 4HICKMAN / 200026TW, AND1P122.TW) according to the preferred embodiment of the present invention Applicable to China National Standard (CNS) A4 (210 X 297 mm) Packing -------- Order --------- (Please read the precautions on the back before filling this page) Ministry of Economic Affairs Printed by the Intellectual Property Bureau Consumer Cooperatives 1226164 A7 B7 V. Invention Description (fc)
Private Operator Service Record,EPOSR)通話記 錄格式; 第7圖係依據本發明之較佳實施例所繪示之交換器 事件記錄(Switch Event Record,SER)通話記錄格 式; 第8A圖與第8B圖係依據本發明之較佳實施例所繪 示之控制流程圖,以顯示交換器使用延伸記錄格式之條 件; 第9圖係依據本發明之較佳實施例所繪示之控制流 程圖,以顯示改變時間命令; 第10圖係依據本發明之較佳實施例所繪示之控制流 程圖,以顯示改變日光節約時間命令; 第11圖係依據本發明之較佳實施例所繪示之控制流 程圖,以顯示網路通話識別碼(Network Call Identifier,NCID)交換器通話程序處理; 第12圖係依據本發明之較佳實施例所繪示之控制流 程圖,以顯示已接收網路之通話識別碼之程序處理; 第13A圖係依據本發明之較佳實施例所繪示之控制 流程圖,以顯示通話識別碼之產生; 第13B圖係依據本發明之較佳實施例所繪示之控制 流程圖,以顯示將通話識別碼加入通話記錄中; 第14圖係依據本發明之較佳實施例所繪示之控制流 程圖,以顯示通話之傳輸; 4HICKMAN/200026TW,AND1P122.TW 6 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝 (請先閱讀背面之注意事項再填寫本頁)Private Operator Service Record (EPOSR) call record format; Figure 7 is a switch event record (SER Event) call record format shown in accordance with a preferred embodiment of the present invention; Figures 8A and 8B are The control flow chart according to the preferred embodiment of the present invention is shown to show the conditions for the switch to use the extended record format. Figure 9 is the control flow chart according to the preferred embodiment of the present invention to show the changes Time command; FIG. 10 is a control flow chart according to a preferred embodiment of the present invention to display a command for changing daylight saving time; FIG. 11 is a control flow chart according to a preferred embodiment of the present invention To display the network call identification code (Network Call Identifier, NCID) exchanger call program processing; Figure 12 is a control flow chart according to a preferred embodiment of the present invention to display the call identification of the received network Code program processing; Figure 13A is a control flowchart shown in accordance with a preferred embodiment of the present invention to show the generation of a call identification code; Figure 13B is based on the present invention The control flow chart shown in the preferred embodiment of the present invention is used to display the call identification code added to the call log; FIG. 14 is a control flow chart shown in accordance with the preferred embodiment of the present invention to show the transmission of a call; 4HICKMAN / 200026TW, AND1P122.TW 6 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ installed (please read the precautions on the back before filling (This page)
----訂---------線I 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(?) 第15A圖係依據本發明之較佳實施例所繪示之流程 圖,以顯示失誤管理程序(Fault Management Process ); 第15B圖係依據本發明之較佳實施例所繪示之方塊 圖,以顯示失誤管理構件(Fault Management component ); 第16A圖係依據本發明之較佳實施例所繪示之流程 圖,以顯示前瞻臨界管理程序(Proactive Threshold Management Process); 第16B圖係依據本發明之較佳實施例所繪示之流程 圖,以顯示網路感測程序(Network Sensing Process ); 第17圖係依據本發明之較佳實施例所繪示之流程 圖,以顯示元件管理程序(Element Management Process ); 第18圖係依據本發明之較佳實施例所繪示之流程 圖,以顯示三層顧客支援程序(three tiered customer support process ); 第19圖係依據本發明之較佳實施例所繪示之流程 圖,以顯示整合式IP電話程序(integrated IP telephony process ); 第20圖係依據本發明之較佳實施例所繪示之流程 圖,以顯示資料佈陣程序(Data Mining Process); 4HICKMAN/200026TW, AND1P122.TW 7 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 訂---------線· 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明) 第21圖係依據本發明之較佳實施例所繪示之流程 圖,以顯示服務提供者、顧客與供應商之間的主要接觸 點; 第22圖係依據本發明之較佳實施例之服務與網路提 供者所使用之程序的簡化觀點; 第23圖係依據本發明之較佳實施例所繪示之在一系 統中之程序、功能與資料之間的關係。 第24圖係依據本發明之較佳實施例所繪示之網路管 理程序的高層級結構、支援功能集群組、與其所依存之資 料區域; 第25圖係依據本發明之較佳實施例所繪示之在電傳 通訊管理網路(Telecommunication Management Network,TMN)中之網路管理程序之位置配置; 第26圖係依據本發明之較佳實施例所繪示之網路規 劃與發展程序,包括輸入與輸出觸發。 第27圖係依據本發明之較佳實施例所繪示之網路規 劃與發展程序之功能群組與資料區域; 第28圖係依據本發明之較佳實施例所繪示之網路供 應程序,包括輸入與輸出觸發; 第29圖係依據本發明之較佳實施例所繪示之網路供 應程序之功能群組與資料區域; 第30圖係依據本發明之較佳實施例所繪示之網路庫 存管理程序,包括輸入與輸出觸發; 4HICKMAN/200026TW, AND1P122.TW 8 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------1----訂 -----1 — (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明(q) 第31圖係依據本發明之較佳實施例所繪示之網路庫 存管理程序之功能群組與資料區域; 第32圖係依據本發明之較佳實施例所繪示之網路維 護與恢復程序,包括輸入與輸出觸發; 第33圖係依據本發明之較佳實施例所繪示之網路維 護與恢復程序之功能群組與資料區域; 第34圖係依據本發明之較佳實施例所繪示之網路資 料管理程序,包括輸入與輸出觸發; 第35圖係繪示網路資料管理程序之功能群組與資料 區域; 第36圖係繪示本發明之網路管理層結構; 第37圖係繪示本發明之TMN層級管理架構; 第38圖繪示本發明之顧客維護生命期(Customer Care Lifecycle ); 第39圖繪示本發明之典型服務管理生命期; 第40圖繪示本發明之網路管理生命期; 第41圖繪示本發明之顧客維護、服務管理與網路管 理之間的生命期互動; 第42圖繪示五個高層級網路管理企業程序與十三個 子程序; 第43圖繪示程序與子程序之位置與第22圖所示之 程序、功能集群組與資料區域之相對關係; 第44圖係依據本發明之較佳實施例所繪示如何使用 兩個連結的工作流之範例; 4HICKMAN/200026TW, AND1P122.TW 9 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) π裝 —訂---------線ιϋΓ 經濟部智慧財產局員工消費合作社印製 1226164 A7 _B7_ 五、發明說明((〇 ) 第45圖繪示第28圖之網路供應程序之程序流程; 第46圖繪示第34圖之網路資料管理程序之程序流 (請先閱讀背面之注意事項再填寫本頁) 壬口 · 不壬, 第47圖繪示第42圖之網路效能監控子程序; 第48圖繪示第42圖之網路測試管理子程序; 第49圖繪示第42圖之網路組態與路由子程序; 第50圖係依據本發明之較佳實施例所繪示之實施倂 合網路之方法的流程圖; 第51圖繪示次代網路(Next Generation Netowrk,NGN)原型之範例組態; 第52圖係依據本發明之較佳實施例所繪示之NGN 原型之另一範例組態;. 第53圖係依據本發明之較佳實施例所繪示之NGN 原型之另一範例組態; 第54圖係依據本發明之較佳實施例所繪示之NGN 原型之另一範例組態; 第55圖係依據本發明之較佳實施例所繪示之NGN 原型之另一範例組態; 經濟部智慧財產局員工消費合作社印製 第56圖係依據本發明之較佳實施例所繪示之NGN 原型之另一範例組態; 第57圖係依據本發明之較佳實施例所繪示之NGN 原型之另一範例組態; 第58圖係依據本發明之較佳實施例所繪示之透過網 路之預測失誤管理之方法的流程圖; 4HICKMAN/200026TW, AND1P122.TW 10 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 五、發明說明(11 ) 第59圖繪示本發明之某些範例服務可以被整合到 NGN企業模擬器之示意圖; (請先閱讀背面之注意事項再填寫本頁) 第60圖繪示本發明之四個策略平台可以被整合到 NGN企業模擬器之示意圖; 第61圖繪示NGN企業模擬器如何藉由將網路轉換 資產與其他市場供應資產整合來利用整個企業模擬器整合 架構: 第62圖爲一範例操作地圖,其可用來定義與實施 NGN企業模擬器程序; 第63圖繪示作爲底層支援基礎架構之用途網路,其 於各種不同NGN構件之間提供智慧的連接; 第64圖係依據本發明之較佳實施例所繪示之網路創 造程序的流程圖; 第65圖係依據本發明之較佳實施例所繪示之網路與 服務供應腳本; 第66圖繪示在一電子商務環境中展示企業能力之方 法的流程圖; •第67圖繪示在NGN原型(或其他)網路中,電子商 務能力如何以模擬展示; 經濟部智慧財產局員工消費合作社印製 第68圖繪示一種方法用來模擬服務提供者網路之操 作; 第69圖繪示本發明之NGN企業模擬器之構件圖; 第70圖繪示本發明之NGN商務企業模擬器之發行 計畫的範例; 4HICICMAN/200026TW, AND1P122.TW 11 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 經濟部智慧財產局員工消費合作社印製 I 1226164 A7 I _ B7 五、發明說明(β) 第71圖繪示範位置,於其間本發明之網路構築可以 提供如第70圖所示之連接方式; 第72圖繪示一包含替代方案評估基礎的表格,用來 評估在高層級處之各種不同方案的優缺點,並對每一區域 指定比較評等; 第73圖係依據本發明之較佳實施例所繪示之高速網 路; 弟7 4圖繪不第7 3圖之網路的構件之相互關係; 第75 a圖爲依據客戶需求所繪示之網路服務之一表 格; 第75b圖表列出網路服務之特徵淸單; 第75c圖表列出對服務之範例效能需求以及表列範 例服務介面; 第76圖表列出討論選擇供應者級邊緣網路選項之網 路實施; 第77圖表列出審視選擇簡單連接網路選項之網路實 施; 第78圖表列出各種不同網路構件之選項; 第79圖繪示本發明之網路架構的第一例,其在網站 之間提供基本IP連接; 第80圖繪示本發明之網路架構的第二例,其被設計 以形成邊緣網路,而前述之「簡單連接網路(Simple Connectivity Network)」可被連接;以及 4HICKMAN/200026TW, AND1P122.TW 12 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線« <請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明(〇) 第8 1a圖至第8 Id圖表列出每一個列出方案所完成 之各種不同目標的總結。 發明之詳細說明 根據本發明之至少一較佳實施例,提供一種原型網 路系統用來展示高速寬頻網路的能力。高速寬頻網路於下 段中描述,接著敘述原型網路,包括硬體實施。接在原型 網路討論之後的是企業模擬器的描述,尤其用於敘述原型 以及/或高速寬頻網路之企業能力。 高速寬頻網路 下表列出一些在本發明之詳細說明中會使用的的一些 經濟部智慧財產局員工消費合作社印製 專有名詞以及其縮寫 A A A 認證、授權與定址 (Authentication, Authorization, Addressing) ADSL 非對稱數位用戶線路 (Asymmetric Digital Subscriber Line) AIN 高等智慧網路(Advanced Intelligent Networks) ΑΜΑ 自動訊息帳號(Automatic Message Accounting) ATM 非同步轉移模式 (Asynchronous Transfer Mode) B I M 企業整合方法學(Business Integration Methodolog B S S 企業支援系統(Business Support System) C D R 通話詳細記錄(C a 1 1 D e t a i 1 Record) DTMF 雙調多頻(Dual-Tone Mult---- Order --------- Line I Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economy 1226164 A7 B7 V. Description of the Invention (?) Figure 15A is drawn according to the preferred embodiment of the present invention The flowchart shown is to show the Fault Management Process; Figure 15B is a block diagram drawn according to the preferred embodiment of the present invention to show the Fault Management component; Figure 16A is A flowchart according to a preferred embodiment of the present invention is shown to show a Proactive Threshold Management Process; FIG. 16B is a flowchart according to a preferred embodiment of the present invention to show a network Road sensing process (Network Sensing Process); FIG. 17 is a flow chart according to a preferred embodiment of the present invention to display an Element Management Process; FIG. 18 is a preferred view according to the present invention The flowchart shown in the embodiment shows a three-tiered customer support process; Figure 19 is a flowchart according to the preferred embodiment of the present invention The integrated IP telephony process is shown; FIG. 20 is a flowchart according to a preferred embodiment of the present invention to display a data mining process; 4HICKMAN / 200026TW, AND1P122 .TW 7 This paper size is in accordance with Chinese National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page) Order --------- Line · Ministry of Economy Wisdom Printed by the Consumer Cooperative of the Property Bureau 1226164 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of the invention) Figure 21 is a flowchart according to a preferred embodiment of the present invention to show service providers, The main points of contact between customers and suppliers; Figure 22 is a simplified view of the services and network providers using procedures according to a preferred embodiment of the present invention; Figure 23 is a preferred embodiment according to the present invention Shown is the relationship between procedures, functions, and data in a system. FIG. 24 is a high-level structure of a network management program, a supporting function cluster group, and a data area dependent thereon according to a preferred embodiment of the present invention; FIG. 25 is a preferred embodiment according to the present invention The illustrated location configuration of the network management program in the Telecommunication Management Network (TMN); FIG. 26 is a network planning and development program according to a preferred embodiment of the present invention , Including input and output triggers. FIG. 27 is a functional group and data area of a network planning and development process according to a preferred embodiment of the present invention; FIG. 28 is a network provisioning process according to a preferred embodiment of the present invention , Including input and output triggers; FIG. 29 is a functional group and data area of a network provisioning program according to a preferred embodiment of the present invention; FIG. 30 is a diagram according to a preferred embodiment of the present invention Network inventory management program, including input and output triggering; 4HICKMAN / 200026TW, AND1P122.TW 8 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ---------- ---- 1 ---- Order ----- 1 — (Please read the precautions on the back before filling out this page) 1226164 A7 B7 V. Description of the invention (q) Figure 31 is the best according to the present invention The functional group and data area of the network inventory management program shown in the embodiment; FIG. 32 is the network maintenance and recovery program shown in the preferred embodiment of the present invention, including input and output triggers; The figure shows the network maintenance and recovery procedure according to the preferred embodiment of the present invention. Function group and data area; Figure 34 shows the network data management program according to a preferred embodiment of the present invention, including input and output triggers; Figure 35 shows the function group of the network data management program Group and data area; Figure 36 shows the network management structure of the present invention; Figure 37 shows the TMN hierarchical management structure of the present invention; Figure 38 shows the Customer Care Lifecycle of the present invention. ); Figure 39 shows the typical service management life cycle of the invention; Figure 40 shows the network management life cycle of the invention; Figure 41 shows the relationship between customer maintenance, service management and network management of the invention Lifetime interaction; Figure 42 shows five high-level network management enterprise procedures and thirteen subroutines; Figure 43 shows the locations of procedures and subroutines; and procedures, functional cluster groups, and data shown in Figure 22 The relative relationship between regions; Figure 44 is an example of how to use two connected workflows according to a preferred embodiment of the present invention; 4HICKMAN / 200026TW, AND1P122.TW 9 This paper standard applies to China National Standard (CNS) A4 Specifications (210 X 297 mm) (Please read the notes on the back before filling out this page) π-Binding --------- line ιϋΓ Printed by the Consumer Consumption Cooperative of Intellectual Property Bureau of the Ministry of Economy 1226164 A7 _B7_ Explanation of the invention ((〇) Figure 45 shows the flow of the network provisioning procedure in Figure 28; Figure 46 shows the flow of the network data management procedure in Figure 34 (please read the precautions on the back first) (Fill in this page) Renkou · Buren, Figure 47 shows the network performance monitoring subroutine of Figure 42; Figure 48 shows the network test management subroutine of Figure 42; Figure 49 shows Figure 42 Network configuration and routing subroutine; Figure 50 is a flowchart of a method for implementing a coupled network according to a preferred embodiment of the present invention; Figure 51 is a Next Generation Netowrk, NGN) prototype configuration example; Figure 52 is another example configuration of the NGN prototype shown in accordance with the preferred embodiment of the present invention; Figure 53 is shown in accordance with the preferred embodiment of the present invention Another example configuration of the NGN prototype; FIG. 54 is an NGN diagram according to a preferred embodiment of the present invention Another example configuration of the prototype; Figure 55 is another example configuration of the NGN prototype according to the preferred embodiment of the present invention; Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs, Figure 56 is based on the present invention Fig. 57 is another example configuration of the NGN prototype shown in the preferred embodiment of the present invention; Fig. 57 is another example configuration of the NGN prototype shown in the preferred embodiment of the present invention; Fig. 58 is according to the present invention The flow chart of the method for predictive error management through the network shown in the preferred embodiment; 4HICKMAN / 200026TW, AND1P122.TW 10 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) 1226164 A7 B7 V. Description of the Invention (11) Figure 59 shows a schematic diagram of some exemplary services of the present invention that can be integrated into the NGN Enterprise Simulator; (Please read the notes on the back before filling this page) Figure 60 shows Schematic diagram of the four strategic platforms of the present invention that can be integrated into the NGN Enterprise Simulator; Figure 61 shows how the NGN Enterprise Simulator can utilize the entire enterprise simulator by integrating network conversion assets with other market supply assets. Architecture: Figure 62 is an example operation map that can be used to define and implement the NGN enterprise simulator program; Figure 63 shows the use network as the underlying support infrastructure, which provides intelligent connections between various NGN components Figure 64 is a flowchart of a network creation process according to a preferred embodiment of the present invention; Figure 65 is a network and service provision script according to a preferred embodiment of the present invention; Figure shows a flowchart of a method for demonstrating business capabilities in an e-commerce environment; Figure 67 shows how e-commerce capabilities can be simulated in a NGN prototype (or other) network; employee spending at the Intellectual Property Bureau of the Ministry of Economic Affairs Cooperative printed Figure 68 shows a method for simulating the operation of a service provider network; Figure 69 shows the component diagram of the NGN enterprise simulator of the present invention; Figure 70 shows the NGN business enterprise simulator of the present invention An example of a distribution plan; 4HICICMAN / 200026TW, AND1P122.TW 11 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) Consumption by employees of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed by the cooperative I 1226164 A7 I _ B7 V. Description of the invention (β) Figure 71 shows a model location, during which the network construction of the present invention can provide the connection method shown in Figure 70; Figure 72 shows a Table for the basis of alternative solution evaluation, used to evaluate the advantages and disadvantages of various solutions at the high level, and assign a comparative rating to each area; Figure 73 is a high-speed network according to the preferred embodiment of the present invention Figure 7 4 shows the relationship between the components of the network shown in Figure 7 3; Figure 75 a shows a table of network services based on customer needs; Figure 75b lists the characteristics of network services List; Figure 75c lists the example performance requirements for the service and lists the example service interface; Figure 76 lists the network implementation that discusses the choice of a provider-level edge network option; Figure 77 lists the review and selection of a simple connection network Implementation of network options; Figure 78 lists various options for different network components; Figure 79 shows the first example of the network architecture of the present invention, which provides basic IP connectivity between websites; Figure 80 shows Show the invention The second example of the circuit architecture is designed to form an edge network, and the aforementioned "Simple Connectivity Network" can be connected; and 4HICKMAN / 200026TW, AND1P122.TW 12 This paper standard applies to Chinese national standards (CNS) A4 specification (210 X 297 mm) -------------------- Order --------- line «< Please read the back first Please note this page and fill in this page again) 1226164 A7 B7 V. Description of the invention (〇) Figure 8 1a to 8 Id chart lists a summary of the various goals achieved by each listed scheme. DETAILED DESCRIPTION OF THE INVENTION According to at least one preferred embodiment of the present invention, a prototype network system is provided to demonstrate the capabilities of a high-speed broadband network. The high-speed broadband network is described in the next paragraph, followed by a description of the prototype network, including hardware implementation. Following the discussion of the prototype network is a description of the enterprise simulator, especially to describe the enterprise capabilities of the prototype and / or high-speed broadband network. High-speed Broadband Network The following table lists some of the terms printed by the Ministry of Economic Affairs, Intellectual Property Bureau, and Consumer Cooperatives, as well as their abbreviations for AAA. Authentication, Authorization, and Addressing ADSL Asymmetric Digital Subscriber Line AIN Advanced Intelligent Networks ΑΑΑ Automatic Message Accounting ATM Asynchronous Transfer Mode BIM Business Integration Methodolog BSS Business Support System CDR Call Detail Record (C a 1 1 D etai 1 Record) DTMF Dual-Tone Mult
4HICKMAN/200026TW, AND1P122.TW4HICKMAN / 200026TW, AND1P122.TW
13 ---------1 — ·!! — 1 訂· — — — — - — — -線 ^ιρ· (請先閱讀背面之注意事項再填寫本頁) 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製13 --------- 1 — · !! — 1 order · — — — — — — — — ^ ιρ · (Please read the notes on the back before filling this page) This paper size is applicable to China Standard (CNS) A4 specification (210 X 297 mm) 1226164 A7 B7 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs
五、發明說明U屮) G S Μ IN IP JP EP LMDS MPEG NGN OSS PCM PSTN QoS R A S S C E S C P S M D S S S P SONET S T PV. Description of Invention U 屮) G S Μ IN IP JP EP LMDS MPEG NGN OSS PCM PSTN QoS R A S S C E S C P S M D S S S P SONET S T P
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u Q rvGrv務It eiret)服 u 器ve(snv(s^M 服er境E點0數4 伺s環n據p速he 質ce取 s 造10制01高tc 品VI存es創at控tr式wi 務r端CC務re務οη換s 服se遠A服cr服C交c s w s 路et點 rv據ni網N據 se換hi學al移 a交tc光ic轉 at務Yi步pt務u Q rvGrv service It eiret) server u ve (snv (s ^ M server er environment E point 0 count 4) s ring n according to p speed he quality ce take s make 10 system 01 high tc product VI storage es create at control tr type wi service r end CC service re service ο service change s service se far A service cr service C delivery csws road et point rv according to the ni network N according to the hi learning al transfer a transfer tc optical ic transfer service Yi step pt service
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------- (請先閱讀背面之注意事項再填寫本頁) n u o o4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------- (Please read the notes on the back before filling in Page) nuoo
m e R e o e 訂---------線6 em a s u o n e 14 經濟部智慧財產局員工消費合作社印製 1226164 A7 ___B7_ _ 五、發明說明()m e R e o e Order --------- line 6 em a s u o n e 14 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 ___B7_ _ V. Description of the invention ()
Transfer Point) TCP 傳輸控制協定(T r a n s m i s s i 〇 nTransfer Point) TCP Transmission Control Protocol (T r a n s m i s s i 〇 n
Control Protocol) xDSL 數位用戶線路之總稱(G e n e r i c name for Digital Subscriber Line) ) W D (密)分波多工((D e n s e ) M WaveDivisionControl Protocol) xDSL Digital Subscriber Line (G e n e r i c name for Digital Subscriber Line)) W D (Dense) Division Multiplexing ((D e n s e) M WaveDivision
Multiplexing) 在現今之具有競爭力的通訊市場中,保持令顧客滿 足已經不夠了;藉由提供最新的IP服務與最低價的產品 使顧客遠離競爭是目前的遊戲規則。在進入下一個世紀 時,通訊服務提供者面臨兩個挑戰:(1)在他們核心市場 所增加的競爭,以及(2)由高頻寬、IP應用所造成的網 路資源之大量需求。第一項要求需要服務提供者降低成本 與將資源最佳化;而第二項要求需要他們投資新的基礎架 構與擴展他們的服務提供項目。降低成本與增加收入係位 在價値問題中,而其下層則由網路轉換市場供應所提供。 通訊服務提供者可以將由轉換網路至新的寬頻、次代 網路基本架構所造成看似衝突的需求加以調和。此種可以 有效地支援電路交換式(語音)與封包交換式(資料)流量之 智慧型、倂合式架構可以使服務提供者推出許多新的寬頻 資料服務。通訊服務提供者可以將傳統網路轉移到服務’ 並且將這些服務與網路資源鞏固與最佳化到一單一封包式 網路,藉以降低成本與增加整個網路轉換的可管理度。 網路轉換必須考慮多方面因素:Multiplexing) In today's competitive communications market, it is not enough to keep customers satisfied; it is the current game rule to keep customers away from competition by providing the latest IP services and the lowest price products. As we enter the next century, communication service providers will face two challenges: (1) increased competition in their core markets, and (2) a large demand for network resources caused by high-frequency bandwidth and IP applications. The first requirement requires service providers to reduce costs and optimize resources; the second requirement requires them to invest in new infrastructure and expand their service delivery projects. Reducing costs and increasing revenues are in the price problem, while the lower layers are provided by the Internet conversion market supply. Communications service providers can reconcile seemingly conflicting needs caused by switching networks to a new broadband, next-generation network infrastructure. This intelligent, coupled architecture that can effectively support circuit-switched (voice) and packet-switched (data) traffic can enable service providers to launch many new broadband data services. Communication service providers can transfer traditional networks to services and consolidate and optimize these services and network resources into a single packet network, thereby reducing costs and increasing the manageability of the entire network conversion. There are a number of factors that must be considered in a network transition:
1 ·從電路交換式(circuit-switched)轉移到封包父換式 (packet-switched)網路; 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂--------- (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 a7 B7 五、發明說明(0) 2. 傳統上由無線服務提供者經有線存取所提供之語音服務 產生的利益移轉; 3. 在“應用音調(application tone) ”上之新加値服務 的出現與今日到處存在的撥號音調之對比; 4. 對用戶網路服務之端點顧客企業策略的依賴; 5. 轉移到更智慧自我服務程序,其使顧客可以創造與管理 它們自己的服務。 第1圖繪示服務提供者與企業如何轉變以滿足在電 傳通訊工業中所浮現的趨勢。 電傳通訊工業已經大大地證實爲服務提供者與高科技 供應商之非常大的獲利市場。市場正在改變。擴張的競爭 性與解除管制已經打破藩籬,並且使市場更容易進入,而 另種服務提供者正在全球性地浮現以分享這些可獲利的機 會。顧客的需求也在改變。人們正全球性地交換電子郵件 (e-mail)、透過網際網路購物、存取全球資訊網(World Wide Web)、舉行視訊會議,以及逐漸地需要更大的頻 寬服務來滿足他們的應用。爲了要在此一'環境中維持具有 競爭性,服務提供者必須改變以前銷售頻寬的業務,並 且以具競爭性的價格轉移到銷售新的資料服務。 市場的改變與發展也持續影響公司網路。藉由 將網路做爲公司之供應商、地區營業所與顧客之間 必須的連結,使公司得以將他們的企業領域擴展到 全球。對於內部網路(i n t r a n e t)、外部網路 (e x t r a n e t,由內部網路延伸到特定的供應商與顧 4HICKMAN/200026TW, AND1P122.TW 16 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -------------i I I I I--訂-------線· (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 _____B7_ 五、發明說明((z)) 客的連外網路),視訊會議,協同計算等之需求,迫使他 們在管理他們自己網路成長方面超出能力範圍。 公司愈來愈想要專注於建立他們的企業,而讓通訊服務提 供者來管理複雜的網路與吸收儀器很短的眨値週期。通訊 服務提供者則在管理網路服務中尋求快速成長的市場,以 期能以具吸引力的價錢來滿足企業的需求。 儘管有新興的顧客群與可怕的競爭,通訊服務提供者 仍決定維持重要的市場分配。在過去,傳統的網路基礎架 構已經服務得很好。然而,爲了符合今日與明日的挑戰, 他們必須將網路基礎結構轉換爲一個更堅固以及獨立於服 務之外的寬頻架構。由此次代網路(Next Generation Network),他們不僅能夠以更合時宜的方式提供廣泛的 服務,並且可以降低成本、提高邊際利益以及提供更具競 爭價格的服務給他們的顧客。此種加値服務模型(下文會 討論)證實此觀點。 網路轉換實施IP市場供應已經建立用來協助服務提供 商提供者轉變它們的網路。經由網路的使用,通訊服務提 供者將更堅定地回應市場的新需求。 事實上’具有前瞻性的通訊服務提供者已經處於尋求 明日網路架構的行列之中。在過去,傳統的網路基礎架構 已經服務得很好,但是爲了要爭取今日或更甚在不久的未 來的顧客,通訊服務提供者將需要轉換他們目前的網路, 使成爲一智慧型、寬頻的次代網路基礎架構。 4HICICMAN/200026TW,AND1P122.TW 17 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------^—訂---------線 m (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明((g ) 針對資料存取與骨架連結兩者而言,今日的資料網路 大量依賴共享媒體與封包基準區域網路(packet-based LAN)技術。使用封包交換系統(packet switching system),例如橋接器(bridge)與路由器(router),來連 接這些區域網路到全球網際網路在目前已經十分廣泛。 網際網路路由器必須在許多不同的協定(p r 〇 t 〇 c ο 1 ),包 括 IP、IPX、DECNET、AppleTALK、OSI、SNA 與其他種種協定之中能夠處理封包。利用這些不同的協定 來構建能夠在全世界交換封包的網路,其複雜性對供應商 與使用者而言均具有挑戰性。 依照標準的LAN系統可以在高達l〇〇MbpS的傳輸 率下工作地很順暢。在傳輸率高於100Mbps以上時,提 供連接到一網路群組上之封包交換所需要的處理能力以符 合效能需求在經濟層面上變得很不實際。這種經濟上”加 重(scale up) ”效能的無能爲力開始導致限制某些使用 者所計劃的網路擴張。再者,今日的資料網路並不提供對 頻寬配置與使用者存取的足夠控制給網路管理者。1 · Transfer from circuit-switched to packet-switched network; 4HICKMAN / 200026TW, AND1P122.TW This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) ) -------------------- Order --------- (Please read the notes on the back before filling this page) Employees of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed by the consumer cooperative 1226164 a7 B7 V. Description of the invention (0) 2. Traditionally, the transfer of benefits from voice services provided by wireless service providers via wired access; 3. On the "application tone" The contrast between the emergence of new services and the dial tones that exist everywhere today; 4. Reliance on the customer's corporate strategy as the endpoint of users' network services; 5. Moving to smarter self-service processes that enable customers to create and manage Their own service. Figure 1 illustrates how service providers and companies are transforming to meet the trends emerging in the telecommunications industry. The telecom industry has greatly proven to be a very profitable market for service providers and high-tech suppliers. The market is changing. Expanded competitiveness and deregulation have broken down barriers and made markets more accessible, while another service provider is emerging globally to share these profitable opportunities. The needs of customers are also changing. People are exchanging electronic mail (e-mail) globally, shopping over the Internet, accessing the World Wide Web, holding video conferences, and increasingly requiring larger bandwidth services to meet their applications . In order to remain competitive in this environment, service providers must change their business of previously selling bandwidth and move to selling new data services at a competitive price. Changes and developments in the market continue to affect corporate networks. By using the Internet as a necessary link between the company's suppliers, regional offices and customers, the company has been able to expand their business area globally. For the intranet and extranet, which extend from the intranet to a specific supplier, GU 4HICKMAN / 200026TW, AND1P122.TW 16 This paper standard applies the Chinese National Standard (CNS) A4 specification (210 X 297 (Mm) ------------- i III I--Order ------- line · (Please read the precautions on the back before filling out this page) Staff of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed by the Consumer Cooperative 1226164 A7 _____B7_ V. Invention requirements ((z)) Customer's external network), video conferencing, and collaborative computing requirements, forcing them to exceed their ability to manage their own network growth. Increasingly, companies want to focus on building their business and let communications service providers manage complex networks and absorb devices with short blinking cycles. Communications service providers seek a fast-growing market in managed network services, with a view to meeting the needs of businesses at attractive prices. Despite the emerging customer base and terrible competition, communication service providers have decided to maintain important market allocations. In the past, traditional network infrastructure has served well. However, to meet today's and tomorrow's challenges, they must transform their network infrastructure into a more robust and service-independent broadband architecture. With the Next Generation Network, they can not only provide a wide range of services in a more timely manner, but also reduce costs, increase marginal benefits, and provide more competitively priced services to their customers. This enhanced service model (discussed below) confirms this view. Network Switching Implementation IP market provisioning has been established to assist service providers in transforming their networks. Through the use of the Internet, communication service providers will respond more firmly to new market demands. In fact, a 'forward-looking communications service provider is already in the process of seeking tomorrow's network architecture. In the past, traditional network infrastructure has served well, but in order to win customers today or even in the near future, communication service providers will need to switch their current networks to become a smart, broadband Next-generation network infrastructure. 4HICICMAN / 200026TW, AND1P122.TW 17 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ ^ — Order -------- -Line m (Please read the notes on the back before filling this page) 1226164 A7 B7 V. Invention Description ((g) For both data access and skeleton connection, today's data networks rely heavily on shared media and packets Packet-based LAN technology. The use of packet switching systems, such as bridges and routers, to connect these regional networks to the global Internet is now widespread. Internet routers must be able to handle packets in many different protocols (pr 〇 t 〇c ο 1), including IP, IPX, DECNET, AppleTALK, OSI, SNA, and other protocols. Use these different protocols to build A network capable of exchanging packets around the world has a complexity that is challenging for both suppliers and users. A standard LAN system can work smoothly at transmission rates of up to 100 MbpS. At the transmission rate Higher than 1 Above 00 Mbps, it becomes economically impractical to provide the processing power required for packet switching to connect to a network group. This economic inability to “scale up” performance begins As a result, the planned network expansion for some users is limited. Furthermore, today's data networks do not provide sufficient control to bandwidth managers and user access to network managers.
明曰的網路被預期以較寬的頻寬與即時傳送的需求來 支援多媒體應用。次代網路也應該具有動態重組網路組態 的能力,使得可以對所要求的服務品質(quality of service,QOS)保證具有預定的頻寬量。此包括在網路 管理者所主導的任何端點系統(end systems)之特定集合 之間提供存取、效能、失誤容許度與安全性。此種觀念是 對整個網路基礎架構提供完整的“命令(C〇mmand),,與 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) - — — LI — — — — — — — — — — — — 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(1/() “控制(control)”給網路管理者,而非僅僅告訴他們何時 已發生失誤。 一種稱爲非對稱轉移模式(asynchr()n()Us Uansfer mode,ATM)的技術可以對私人與公眾網際網路之實施 要求提供最好與長程的解決方案。對實施可以提供使用者 所要求之服務品質的超高效能資訊網路而言,ATM允諾 提供更經濟與可調整的技術。因此,在未來2〇年,網路 的基礎架構可以從以封包爲基準礎的標準改變爲以ATM 單元交換爲基礎。雖然網路的改變將充滿戲劇性,對於使 用者在進行過渡以能夠保有最近的設備投資而言是値得 的。 另一種明日網路所期待的改變是資料流(data flow)。一般而言,今日網路的資料流遵循用戶端_伺服 益贿目十算模型(client-server computing model)。這Ming Yue's network is expected to support multimedia applications with wider bandwidth and real-time transmission requirements. The next generation network should also have the ability to dynamically reconfigure the network configuration, so that it can guarantee a predetermined amount of bandwidth for the required quality of service (QOS). This includes providing access, performance, error tolerance and security between a specific set of end systems controlled by any network administrator. This concept is to provide a complete "command (common) to the entire network infrastructure, and 4HICKMAN / 200026TW, AND1P122.TW This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) ( Please read the notes on the back before filling out this page)-— — LI — — — — — — — — — — — — — Printed by the Employees ’Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 B7 Printed by the Employees’ Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Fifth, the description of the invention (1 / () "Control" gives network managers, not just tell them when a mistake has occurred. A type is called asymmetric transfer mode (asynchr () n () Us Uansfer mode, ATM) technology can provide the best and long-range solutions to the implementation requirements of private and public Internet. For the implementation of ultra-high-performance information networks that can provide the service quality required by users, ATM promises to provide more economic And adjustable technology. Therefore, in the next 20 years, the network infrastructure can change from a packet-based standard to an ATM cell exchange. Although the network The change will be dramatic, and won by users as they transition to be able to retain the most recent investment in equipment. Another change expected by tomorrow's network is data flow. In general, today's network The data flow follows the client-server computing model. This
是眾多用戶端可以將所有資料轉入或轉出一或多個網路伺 服器的地方。一般而言,用戶端彼此之間並不交談,而是 透過使用伺服器來共享資料。雖然此類型的資料交換將會 持續下去,明日網路中更多的資訊流將會是同級間通信方 式(peer-to-peer)。因爲最終的目標是一個真正的分散 式計算環境’其中所有的系統均做爲伺服端與用戶端,因 此更多的資料流會遵循同級間通信模型。網路將被需要用 來提供更直接存取所有希望使用高效能骨幹網際網路連接 (例如桌上型電腦)的同級。 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線411^ (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 ________B7__ 五、發明說明(>0) 在未來整個資訊的傳遞會是數位原生的。數位資訊所 需要的頻寬將比現今使用語音等級(v 〇 i c e g r a d e)電話線 以可接受的效率來操作之分離式語音、傳真與SNA網路 所使用的頻寬還來的大許多。語音將縮減到只有整個資料 流量的幾個百分點,而其他包括影像與視訊等形式的資訊 將會大量增加。即使當壓縮這些資料的技術可以獲得,對 建設網路之內外兩者的頻寬需求均需要大大地擴張。 文字檔與影像可以透過既存的封包架構網路傳遞,因 爲此類資訊的傳遞並不費時。新的資料流量(語音與視訊) 對傳遞時間是很敏感的,變動的或過長的時間延遲會使服 務品質變差,並使得資訊沒有價値。 封包交換網路的實用性對數位資訊傳輸而言,特別是 對連發式(burst type)資訊傳輸而言,長久以來已經被 硏究了解。此種網路本質上是點對點(point-to-point) 的,藉由附在封包之位址,可以將從單一來源之封包被導 向到單一目的地。網路將封包連接到到正確的目的地以回 應此封包的位址。 封包交換網路也用來結合連發型資料與更多的連續型 資訊,諸如語音、高音質音訊與動作視訊。語音、視訊與 音訊傳輸的商業化使其需要能夠連結封包到多個目的地 去,此稱爲封包廣播(packet broadcast)。例如,一個 廣播視訊服務,如付費電視(pay-per-view television),係將單一來源的視訊封包的每一個封包傳 4HICKMAN/200026TW,AND1P122.TW 20 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 Ϊ226164 A7 ^--------- 五、發明說明(74 ) 送到多個視訊接收者。同樣地,語音通訊之交談能力也需 要單一來源到多重目的地的傳輸。 一種傳統的封包廣播配置包括一網路,其包含封包複 製(packet duplication)排列,接著是封包路由(packet routing)排列。當一廣播封包進入此網路時’在封包複 製程序中’封包會被複製到與欲傳送之目的地相同的數 目。接著爲每一封包複本在複製排列輸出時執行轉譯查詢 表,用以對每一複本提供一不同且單一目的位址。所有的 封包副本與其新的封包位址接著被應用到封包路由排歹iJ ’ 其將各個封包連接到正確的網路輸出埠。 在封包交換網路中,以資料爲單位形式之封包從一來 源,如使用者終端機、電腦、電腦的應用程式、或其他資 料處理或資料通訊元件’傳送到目的地去,其可以是另一 個具有相同特性之資料處理或資料通訊元件。一般在網路 技術內容中,元件本身被當作使用者。資料區塊(block) 或訊框(frame)沿著網路節點間之路徑連結來互相傳遞。 每一個區塊包含一封包與具有檔頭(header)與檔尾 (tailer)形式之控制資訊,其在離開各節點時會附加在封 包中。一般除了目的地位址欄位外,檔頭尙包括數個次欄 位,如操作碼、來源位址、序列號與長度碼等。檔尾一般 爲技術性欄位’用來產生冗餘檢查(redundancy check),如用來偵測失誤的循環冗餘碼(cyclic redundancy code,CRC)。在連結的另一端’接收節點 4HICICMAN/200026TW, AND1P122.TW 21 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ---------------------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 五、發明說明(#) 會去除控制資訊,以及執行必須的同步化與失誤偵測,並 且對要離開的封包重新插入控制資訊。 部分而言,在發展容許存取主機電腦的網路中’封包 交換產生以滿足低成本資料通訊的需求。委派爲通訊處理 器之特殊目的電腦已經被發展用來卸下之前需要主機電腦 處理之通訊處理工作。通訊處理器適用於與主機電腦間的 介面,並用來沿著網路轉傳封包。因此,此類處理器經常 被簡稱爲封包交換器(packet switch)。資料集中器 (data concentrator)亦被發展做爲與主機電腦間的介 面,並用來沿著網路轉傳封包。基本上,資料集中器用來 交換數個輕童使用的連結到較少數目之更重量使用的連 結。他們經常配合封包交換一起使用,或是在封包交換之 前使用。 在虛擬電路(virtual circuit,VC)或連接導向傳輸 (connection-oriented transmission)中,封包交換式 資料傳輸是經過網路以預定的端點對端點路徑來完成,其 中當封包在網路中傳遞時,使用者封包與大量的使用者共 享連結與交換器設施。封包可能需要在網路傳輸連結間的 節點進行儲存,直到封包被沿著整體路徑的個別往外連結 轉呈。在無連接式傳輸中,另一種封包交換式資料傳輸模 式,對透過網路的一資料路徑並不需初始連接程序。在此 模式中,載有目的地位址的個別資料電報經由網路藉由中 介節點從來源端轉移至目的端,而且並不需要依照傳輸出 來的次序到達目的端。This is where many clients can transfer all data into or out of one or more web servers. In general, clients do not talk to each other, but share data through the use of servers. Although this type of data exchange will continue, more information flow in tomorrow's network will be peer-to-peer. Because the ultimate goal is a truly decentralized computing environment, where all the systems act as servers and clients, more data streams will follow the peer-to-peer communication model. The network will be needed to provide more direct access to all peers who wish to use a high-performance backbone Internet connection, such as a desktop computer. 4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) -------------------- Order --- ------ Line 411 ^ (Please read the notes on the back before filling out this page) 1226164 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 ________B7__ V. Description of the invention (> 0) The transmission of the entire information in the future Will be digital native. The bandwidth required for digital information will be much greater than the bandwidth used by today's separate voice, fax, and SNA networks that operate on voice-grade (v oc e g r a d e) telephone lines with acceptable efficiency. Voice will be reduced to only a few percentage points of the entire data flow, while other forms of information, including images and video, will increase substantially. Even when technology for compressing this data is available, the bandwidth requirements for both the inside and outside of the network need to be greatly expanded. Text files and images can be transmitted over existing packet-based networks, as the transfer of such information is not time-consuming. The new data traffic (voice and video) is very sensitive to the transmission time. Changing or too long time delay will degrade the service quality and make the information priceless. The practicality of packet-switched networks has long been studied for digital information transmission, especially burst type information transmission. This type of network is essentially point-to-point. By attaching the address of a packet, it can be directed from a single source to a single destination. The network connects the packet to the correct destination in response to the packet's address. Packet switching networks are also used to combine burst data with more continuous information such as voice, high-quality audio, and motion video. The commercialization of voice, video, and audio transmissions requires them to be able to link packets to multiple destinations. This is called packet broadcast. For example, a broadcast video service, such as pay-per-view television, transmits each packet of a single source video packet 4HICKMAN / 200026TW, AND1P122.TW 20 This paper standard applies to China National Standard (CNS) A4 Specifications (210 X 297 mm) -------------------- Order --------- Line (Please read the precautions on the back before filling in this Page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Ϊ226164 A7 ^ --------- V. Description of Invention (74) was sent to multiple video receivers. Similarly, the ability to talk in voice communications requires transmission from a single source to multiple destinations. One conventional packet broadcast configuration includes a network that includes a packet duplication arrangement, followed by a packet routing arrangement. When a broadcast packet enters this network, 'in the packet copying process' the packet will be copied to the same number as the destination to be transmitted. A translation lookup table is then executed for each packet copy when the output is copied and arranged to provide a different and single destination address for each copy. All packet copies and their new packet addresses are then applied to the packet routing 歹 iJ ’which connects each packet to the correct network output port. In a packet exchange network, packets in the form of data are transmitted from a source, such as a user terminal, a computer, a computer application, or other data processing or data communication element, to a destination. A data processing or data communication component with the same characteristics. Generally, in the content of network technology, the component itself is regarded as the user. Data blocks or frames are passed along the path between network nodes. Each block contains a packet and control information in the form of a header and a tailer, which are attached to the packet when leaving each node. Generally, in addition to the destination address field, the file header includes several secondary fields, such as operation code, source address, serial number, and length code. The end of the file is generally a technical field, which is used to generate a redundancy check, such as a cyclic redundancy code (CRC) used to detect errors. At the other end of the link, 'receiving node 4HICICMAN / 200026TW, AND1P122.TW 21 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) --------------- ------ Order --------- line (please read the notes on the back before filling out this page) 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 V. Invention Description (#) Meeting Remove control information, perform necessary synchronization and error detection, and re-insert control information for packets leaving. In part, 'packet exchanges' are being developed in networks that allow access to host computers to meet the needs of low-cost data communications. Special-purpose computers assigned as communications processors have been developed for offloading communications processing tasks that previously required host computer processing. The communication processor is suitable for the interface with the host computer and is used to forward packets along the network. As a result, such processors are often referred to simply as packet switches. A data concentrator has also been developed as an interface with the host computer and is used to forward packets along the network. Basically, the data concentrator is used to exchange links used by several young children to a smaller number of heavier connections. They are often used with or before packet exchange. In a virtual circuit (VC) or connection-oriented transmission, packet-switched data transmission is accomplished through a network with a predetermined endpoint-to-endpoint path, where packets are transmitted over the network At the same time, user packets share the link and switch facilities with a large number of users. Packets may need to be stored at nodes between network transmission links until the packets are forwarded individually by individual outward links along the overall path. In connectionless transmission, another packet-switched data transmission mode does not require an initial connection procedure for a data path through the network. In this mode, individual data telegrams containing destination addresses are transferred from the source to the destination via the intermediary node through the network, and do not need to reach the destination in the order transmitted.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------------—訂------1—線 (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(>) ) 廣泛使用的T e 1 n e t公共封包交換網路使用兩層階層 結構來轉送資料。階層結構包括一具有多節點或集線器 (hub)之長距離跨幅(i〇I1g distance-spanning)骨幹式 網1路’每一個集線器使用一骨幹交換器群集;階層結構另 包括具有數個骨幹中繼線之較小的地域性網路,以及存取 線與連接至每一個集線器之群集的較低階交換器。封包交 換資料經由網路以虛擬電路VC傳輸,其係使用 CCITT(International Telegraph and Telephone Consultative Committee of the International T e 1 e c o m m u n i c a t i ο n s U n i ο n) X · 7 5 協定,其爲與 Χ·25協定相容的加強版。 對一在團體間執行連接之通訊會議而言,以可以被辨 識與使用的形式來展現資料是基本的。在每一端點所需的 工作排程的順序,諸如傳遞到一團體之資料格式、資料的 傳輸率與接收到失序資料的重排等,一般係由使用層級通 訊(layered communication)架構之系統方式來處理。 此架構處理兩個部分之通訊問題,一爲由一端點使用者之 傳遞資料至通訊網路應該使得抵達目的地的資料爲正確且 適時;另一則爲傳遞的資料必須可以辨別與使用正確形 式。此兩部分係由協定或由通訊標準慣例所處理,前者由 網路協定處理,後者由較高層級協定處理。每一協定具有 一系列的層級。層級架構的例子包括由IB Μ發展之系統 網路架構(Systems Network Architecture,SNA), 與後來發展之開放系統交互連接(〇pe n Systems 4HICICMAN/200026TW, AND1P122.TW 23 本紙張尺度適用中國國家標準(CNS)A4規格(210 χ 297公釐) ---------------I--ί 訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明(对)4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ---------- Order ----- -1—line (please read the precautions on the back before filling this page) 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of Invention (>)) The widely used T e 1 net public packet exchange network Road uses a two-level hierarchy to forward data. Hierarchical structure includes a long distance span spanning backbone network with multiple nodes or hubs (one 〇1g distance-spanning) 1-way 'each hub uses a backbone switch cluster; the hierarchical structure also includes a number of backbone trunks Smaller regional networks, and access lines and lower-level switches in clusters connected to each hub. Packet exchange data is transmitted via the network in a virtual circuit VC. It uses the CCITT (International Telegraph and Telephone Consultative Committee of the International T e 1 ecommunicati ο ns U ni ο n) X · 7 5 protocol, which is an agreement with χ · 25 Compatible enhanced version. For a communications conference that performs connections between groups, it is essential to present information in a form that can be identified and used. The sequence of tasks required at each endpoint, such as the format of the data passed to a group, the transmission rate of the data, and the rearrangement of received out-of-sequence data, are generally implemented in a systematic way using a layered communication architecture To deal with. This architecture deals with two parts of communication. One is that the data transmitted by an end user to the communication network should make the data arriving at the destination correct and timely; the other is that the transmitted data must be able to identify and use the correct form. These two parts are dealt with by protocols or by standard communications practices, the former being handled by network protocols, and the latter being handled by higher-level protocols. Each agreement has a series of levels. Examples of hierarchical architectures include the Systems Network Architecture (SNA) developed by IB MU, and interactive connection with later-developed open systems (〇pe n Systems 4HICICMAN / 200026TW, AND1P122.TW 23 This paper standard applies to Chinese national standards (CNS) A4 specification (210 x 297 mm) --------------- I--ί Order --------- line (Please read the precautions on the back first (Fill in this page again) 1226164 A7 B7 V. Description of the invention (yes)
Interconnection,OSI)參考模型。後者具有七層:從 最低到最高層來看,最低三層爲網路服務導向,包含實體 層(physical layer)、資料連結層(data link layer)與 網路層(network layer);接著四層爲提供服務給端點使 用者,其藉由傳輸層(transport layer)、交談層 (session layer)、表達層(presentation layer)與應用 層(application layer) 〇 X.25是一種三層式架構的介面,用來將通稱爲資料 終端設備(data terminal equipment,DTE)之資料終 端器、電腦與其他使用者系統或裝置,經由用來控制 DTE存取網路之資料電路終端設備(data circuit terminating equipment,DCE)連接到到一封包交換式 網路。Χ·25之三層介面架構爲實體層(physical level)、訊框層(frame level)以及封包層(packet level)。雖然在網路的DCE間的資料通訊通常係以應用 有別於X.25技術之網路操作員來處理,個別使用者系 統與做爲與網路間的控制介面之個別DC E間的通訊仍是 由X.25或類似的協定來管理。基本上,X.25建立使用 者間密集控制的程序,以及在DTE-DCE介面中個別使 用者之連線設立(連接)與連線淸除(斷接),失誤處理與其 他封包傳輸服務。. X.25用來做爲虛擬電路(VC)連接,其包括連線設 立、資料轉移與連線淸除時期。連接到網路之DTE間的 連線設定係由DTE送出X. 2 5連線要求封包(call- 4HICICMAN/200026TW, AND1P122.TW 24 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 訂---------線 0 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(><) request packet)到相關之DCE來建立,封包包含做爲 邏輯連接之通道號碼、發話與收話DTE位址、指定通話 特性之參數,以及資料。目的DCE送出一進入的連線封 包到目的DTE ’其中進入的連線封包與連線要求封包有 相同的一般格式,而目的DTE會回應一連線接受封包 (call_accepted packet)。在回應時,連線之DCE送出 一連線連接封包給其相關的DTE。在此時刻,連線得以 被建立’並且由資料封包的傳遞展開資料轉移時期。當連 線結束,亦即連接交談結束,便啓動連線淸除程序。 網路中預期的轉送路徑一開始係由網路控制中心所決 定’其接著將這些預定的路徑傳送到骨幹式交換器做爲路 徑表(routing table),其包括從每一集線器可獲得的連 結之首要與次要選擇。次要選擇僅有在主要連結失敗才會 選用’且特定之次要連結選擇係依據目前或最近流量擁塞 情況由個別之集線器作區域局部之選擇。在連線設立時從 集線器送出的離開的連結無法獲得時,將導致虛擬電路清 除尋找的連結至前一個集線器之。並從該集線器接著選擇 替代的連結,或者當在那裡仍無法獲得連結時,V C電路 會再次淸除回更前一個集線器,如此反覆進行直到一可獲 得的路徑從路徑表中揭露。關於連結與/或集線器失敗@ 訊息會立即地與網路控制中心進行通訊,並且此中心將該 資訊配送到網路的其餘地方。 在目前一般之集中器與封包交換器中,資料處理元件 係裝配在數個介面卡或電路板中,其包含印刷電路或積體Interconnection (OSI) reference model. The latter has seven layers: from the lowest to the highest layer, the lowest three layers are network service-oriented, including the physical layer, the data link layer, and the network layer; followed by four layers In order to provide services to endpoint users, it uses a transport layer, session layer, presentation layer, and application layer. X.25 is a three-tier architecture An interface used to refer to data terminal equipment (DTE), computers, and other user systems or devices, through which data circuit terminating equipment used to control DTE access to the network , DCE) to a packet switched network. The three-layer interface architecture of X · 25 includes a physical level, a frame level, and a packet level. Although the data communication between DCEs on the network is usually handled by a network operator applying a technology different from X.25, the communication between individual user systems and individual DCs as a control interface to the network It is still managed by X.25 or a similar agreement. Basically, X.25 establishes intensive control procedures among users, as well as connection setup (connection) and connection elimination (disconnection) of individual users in the DTE-DCE interface, error handling and other packet transmission services. X.25 is used as a virtual circuit (VC) connection, which includes connection setup, data transfer, and connection erasure periods. The connection settings between the DTEs connected to the network are sent by DTE X. 2 5 Connection request packet (call- 4HICICMAN / 200026TW, AND1P122.TW 24 This paper standard applies to China National Standard (CNS) A4 specification (210 X 297 Mm) (Please read the notes on the back before filling this page) Order --------- Line 0 Printed by the Employees 'Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 B7 Printed by the Employees' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs System five, invention description (> <) request packet) to the relevant DCE to establish, the packet contains the channel number as a logical connection, the DTE address of the calling and receiving, parameters specifying the call characteristics, and data. The destination DCE sends an incoming connection packet to the destination DTE, where the incoming connection packet has the same general format as the connection request packet, and the destination DTE will respond with a connection accept packet (call_accepted packet). In response, the connected DCE sends a connection packet to its associated DTE. At this moment, the connection can be established 'and the data transfer period is started by the transmission of the data packet. When the connection ends, that is, the end of the connection conversation, the connection erasure process is started. The expected routing path in the network is initially determined by the network control center, which then sends these predetermined paths to the backbone switch as a routing table, which includes the links available from each hub Primary and secondary choices. The secondary selection is only selected if the primary link fails. And the specific secondary link selection is based on the current or recent traffic congestion by individual hubs as regional selections. When the outgoing link sent from the hub is not available when the connection is established, it will cause the virtual circuit to clear the found link to the previous hub. Then, from this hub, an alternative link is selected, or when the link is still not available there, the V C circuit will be removed again to the previous hub, and so on until an available path is revealed from the path table. About the link and / or hub failure @ message will immediately communicate with the Network Control Center, and this center will distribute this information to the rest of the network. In current general concentrators and packet switches, data processing components are assembled in several interface cards or circuit boards, which include printed circuits or integrated circuits.
4HICICMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線 ImJ (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 ___B7 _ 五、發明說明 (請先閱讀背面之注意事項再填寫本頁) 電路,用來配合系統軟體執行個別元件的各種不同功能。 一般來說,介面卡係插在操控台機殼內之插槽上,藉由底 板來存取資料匯流排,做爲與其他介面卡或網路中其他元 件的通訊。VME匯流排是目前最被普遍使用的16/3 2 位元底板匯流排。在此所指的介面卡或電路板代表收錄於 上述介面卡或電路板的各種裝置。 在網路中,許多公開資料網路(public data networks,PDNs)在數個使用者與主機電腦或其他資料 處理器之間僅少量或沒有提供安全設施,其爲了要保持網 路公開的目的以及爲數可觀之實際與預期的使用者之存取 需求。在需要存取限制之處,通常對每一授權的使用者指 定一辨識號(identification (ID) number)或密碼或兩 者,其必須被使用以獲得存取主電腦之權力。而更多精密 的安全措施則在存取具有高度機密資料是必須的。 經濟部智慧財產局員工消費合作社印製 某些資料通訊網路擁有各種不同的顧客,每—個顧客 均使其主機電腦與一個或更多個資料庫讓他的使用者可以 獲得使用’並且在它的資料庫上放置一^安全等級,其不同 於其他顧客在他們個別的主機與資料庫所放置的等|及。在 這些例子中’習慣使主機負責安全性與存取他本身與相關 的資料庫。因此,一個使用者可以對網路中之特定目的端 具存取權而不受到限制,但是無法存取其他的目的端。 市場推動者(Market Drivers) 根據洋基硏究組(Yankee Group Research)的硏4HICICMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) -------------------- Order --- ------ Line ImJ (Please read the precautions on the back before filling this page) 1226164 A7 ___B7 _ V. Description of the invention (please read the precautions on the back before filling this page) The circuit is used to cooperate with the system software Various functions of individual components. Generally, the interface card is inserted into the slot in the console case, and the data bus is accessed through the bottom plate for communication with other interface cards or other components in the network. VME bus is the most commonly used 16/3 2-bit backplane bus. The interface card or circuit board referred to here represents various devices included in the above interface card or circuit board. In the network, many public data networks (PDNs) provide little or no security facilities between several users and the host computer or other data processors. The purpose is to keep the network public and A substantial number of actual and expected user access needs. Where access restrictions are required, an authorized (ID) number or password, or both, is usually assigned to each authorized user and must be used to gain access to the host computer. More sophisticated security measures are necessary to access highly confidential data. The Intellectual Property Bureau of the Ministry of Economic Affairs's Consumer Cooperatives prints certain data communication networks with various customers, each of whom makes his host computer and one or more databases available to his users' and A security level is placed on the database, which is different from what other customers place on their individual hosts and databases, etc. |. In these examples, the habit is to make the host responsible for security and access to its own and related databases. Therefore, a user can have access to specific destinations in the network without restriction, but cannot access other destinations. Market Drivers According to Yankee Group Research
究,網路管理的成本持續增加,網路管理者以預算的百分 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 ___B7___>β___ 五、發明說明(>) ) 之四十五花費在正在進行的網路管理,百分之二十用在設 備,以及百分之三十五在網路傳輸服務。要減少這些成本 然而也要對顧客改善整體的服務是一個常時的戰爭。在今 曰的商場環境要減少整體網路管理費用是非常困難的。由 於越來越多的需求加諸於網路管理者與設計者上,網路結 構日趨複雜。例如,隨著遠端存取之指數式的成長,使得 他們的工作越來越困難,在沒有額外人員或預算來源下, 遠時常需要遠端辦公室與電傳通訊之建立與管理連接的需 求。不幸地,網路管理者與設計者花費太多時間於所謂的 “救火”模式,嘗試著要去支援它們複雜的網路架構,而 僅有少部分時間才是實際花費在設計計劃網路的成長與加 強方面。結合上述之事實,使在需要某些技術的市場中以 及給予這些技術額外的津貼的情況下,要留住高度技術性 雇員變得越來越困難。所以,一個網路管理者該做什麼? 越來越多的人開始向外尋求幫助。 顧客網路管理服務之市場一般被稱爲管理網路服務 (Managed Networked Services,MNS)。洋基硏究組 估計在未來三年內此市場會被預估從三億美金成長到九億 美金。當他們看見訊框中繼服務(frame relay service) 在連續兩年成長兩倍的收益,MNS在1 99 5年變成服務 提供者的焦點所在。藉由提供租用與管理路由器開始成爲 一加速訊框中繼服務的方式,已經繁榮到許多不同的服 務,其現在更接近與委外資源相關的事物。洋基硏究群顯 示百分之三十七之財富1 000管理者已經在做委外資源管 4HICKMAN/200026TW, AND1P122.TW 27 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) •裝 (請先閱讀背面之注意事項再填寫本頁) 訂---------線; 經濟部智慧財產局員工消費合作社印製 A7 1226164 ____B7__ 五、發明說明(必) (請先閱讀背面之注意事項再填寫本頁) 理或計劃將他們進行中的網路操作管理成爲委外資源。除 此之外,通訊提供者被認定爲最有可能成爲單站購足服務 (one-stop shopping services)的提供者。 本發明之整體方式所要實施NM/MNS市場供應有兩 方面。目前市場本身所呈現的機會是MNS。然而對客戶 而言此市場機會是頗大,他們需要協助來了解資料網路管 理,而長年以來他們僅僅將焦點放在語音上。此外,爲了 要維持與增加收益,他們需要需要快速地切入此市場。對 此,本發明包括一組資源,其主要包含工作協助與軟體, 其可以大大地降低客戶實施服務的引進時間(leading time) 〇 •第二,本發明以提供工具給協助服務提供者,使其更 佳地管理他們的供應者資料網路,也就是未來的封包交換 式網路。本發明更在資料網路世界中加強與調整MNS資 源來切入供應者網路管理。此解決方案範本使得電路與封 包交換網路控制中心及勞工得以縮減。 i線- 經濟部智慧財產局員工消費合作社印製 本發明之市場供應建議公司採取漸進的方式來傳遞 MNS。連續區的一端包括對目前網路服務之MNS,其包 括租借線路、訊框中繼服務與X· 2 5協定。在遠端則是委 外資源之具有長期契約的MNS,其花費數百萬美元。 NM/MNS市場供應提議公司要超脫WAN與路由器之管 理’而進入區域網路(local area network,LAN)的世 界,即使就桌上電腦與商務企業應用。因爲LAN與其設Research, the cost of network management continues to increase, and the network administrator's budget percentage is 4HICKMAN / 200026TW, AND1P122.TW This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 1226164 A7 ___ B7 ___ > β ___ 5. Description of the invention (>)) Forty-five percent are spent on ongoing network management, 20% are used for equipment, and 35% are used for network transmission services. To reduce these costs, but also to improve the overall service to customers is a constant war. It is very difficult to reduce the overall network management costs in today's mall environment. As more and more demands are placed on network managers and designers, the network structure is becoming increasingly complex. For example, with the exponential growth of remote access, their work becomes more and more difficult. Without additional staff or budget sources, the need to establish and manage remote office and telecom communications is often required. Unfortunately, network managers and designers spend too much time in the so-called "fire-fighting" mode, trying to support their complex network architecture, and only a small part of the time is actually spent on designing the network Growth and strengthening. The combination of the above facts makes it increasingly difficult to retain highly skilled employees in markets where certain technologies are needed and when additional subsidies are given to these technologies. So, what should a network administrator do? More and more people are looking outward for help. The market for customer network management services is commonly referred to as Managed Networked Services (MNS). The Yankee Research Group estimates that this market will grow from US $ 300 million to US $ 900 million over the next three years. When they saw that the frame relay service doubled in revenue for two consecutive years, MNS became the focus of service providers in 1995. By providing leased and managed routers as a way to accelerate frame relay services, it has prospered to many different services, and it is now closer to things related to outsourced resources. Yankee research group shows that 37% of the wealth of 1,000 managers are already doing outsourced resource management 4HICKMAN / 200026TW, AND1P122.TW 27 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) ) • Installation (please read the notes on the back before filling this page) Order --------- line; printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 1226164 ____B7__ 5. Description of the invention (required) (Please (Read the notes on the back before filling out this page.) Or plan to turn their ongoing network operations management into an outsourced resource. In addition, communication providers are identified as the most likely providers of one-stop shopping services. There are two aspects to the NM / MNS market supply to be implemented in the overall mode of the present invention. The current opportunity presented by the market itself is MNS. For customers, however, this market opportunity is quite large. They need assistance to understand data network management. For many years, they have only focused on voice. In addition, in order to maintain and increase revenue, they need to quickly enter this market. In this regard, the present invention includes a set of resources, which mainly include work assistance and software, which can greatly reduce the lead time for customers to implement services. Second, the present invention provides tools to assist service providers to enable It better manages their supplier data network, the future packet-switched network. The invention further strengthens and adjusts MNS resources in the data network world to cut into supplier network management. This solution template allows circuit and packet switching network control centers and labor to be reduced. i-line-Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. The market supply of this invention suggests that companies adopt a gradual approach to pass MNS. One end of the continuous zone includes the MNS for current network services, which includes leased lines, frame relay services, and X · 2 5 protocols. At the far end are long-term contracts for MNS with outsourced resources, which cost millions of dollars. The NM / MNS market supply proposes that companies go beyond the management of WAN and routers and enter the world of local area network (LAN), even for desktop computers and business enterprise applications. Because LAN and its equipment
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) A7 1226164 B7__ 五、發明說明(1) 備以及應用的管理實非服務提供者的專長,在過去服務提 供者已經被這些提議所脅迫。 因爲MNS是如此的新,所以很難去描述一個典型的 MNS。這裡有三個“切入點(entry points)”,其在本發 明中用來協助公司切入MNS市場。 商業策略-公司可以查看本發明做爲創造商業策略的協 助,以進入MNS市場。一般而言,此類型的使用將定義 一個公司之對MNS(小、中與大市場)的目標市場,以及 定義最適合公司供應之服務供應物。接在此使用之後的將 是分析、設計與實施計劃。 需求分析-公司可以已經發展出具體的商業策略,其界定 出在市場中要提供哪些服務。在此例,本發明之工作係開 始協助界定公司之網路環境需求。接在此工作之後的將是 設計與實施計劃。 設計與實施-公司可以是已經進入到創造MNS能力的設 計與實施時期。一般而言,本發明將確認他們的網路滿足 提供服務的需求,接著協助客戶設計與實施一合適的解決 方案配套措施。 致力於淸楚地溝通如何確切地界定NM/MNS爲服務 的線上目錄已經被建立。本發明之解決方案是一個連續性 循環,其以四個相關於NM/MNS之主要程序做爲開始。 這些程序驅策解決方案之技術與人員之構成。在每一個程 序中,均包含數個核心功能與子功能。MNS線上目錄包 4HICKMAN/200026TW, AND1P122.TW 29 _本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------«裝 (請先閱讀背面之注意事項再填寫本頁) 訂---------線 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合作社印製 A7 _B7_ 五、發明說明(V〇 ) 含所有此資訊,其包括對每一個功能之支援程序、技術與 組織化解決方案。 一種解決方案係被稱爲管理網路服務整合方案 (Managed Networked Services Integrated4HICKMAN / 200026TW, AND1P122.TW This paper size applies to Chinese National Standard (CNS) A4 (210 X 297 mm) A7 1226164 B7__ V. Description of the invention (1) Management of equipment and applications is not the expertise of service providers. Service providers have been coerced by these proposals in the past. Because MNS is so new, it is difficult to describe a typical MNS. Here are three "entry points" that are used in this invention to assist companies in entering the MNS market. Business Strategy-Companies can view the invention as an aid in creating business strategies to enter the MNS market. In general, this type of use will define a company's target market for MNS (small, medium, and large markets) and define the service offerings that best fit the company's supply. Following this use will be analysis, design and implementation plans. Demand Analysis-Companies may have developed specific business strategies that define what services to provide in the market. In this example, the work of the present invention begins to help define the company's network environment needs. This work will be followed by design and implementation plans. Design and Implementation-The company may have entered the design and implementation period to create MNS capabilities. Generally speaking, the present invention will confirm that their network meets the needs of providing services, and then assist customers in designing and implementing a suitable solution supporting measures. An online directory dedicated to clear communication on how to accurately define NM / MNS as a service has been established. The solution of the present invention is a continuous cycle that starts with four main procedures related to NM / MNS. These programs drive the technical and human makeup of the solution. In each program, there are several core functions and sub-functions. MNS Online Catalog Package 4HICKMAN / 200026TW, AND1P122.TW 29 _This paper size applies to China National Standard (CNS) A4 specification (210 X 297 mm) ------------ «Installation (please read first Note on the back, please fill out this page again) Order --------- Printed by the Consumers 'Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed 1226164 Printed by the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 _B7_ ) Contains all of this information, including support procedures, technical and organizational solutions for each function. One solution is called Managed Networked Services Integrated
Solution,MNSIS),並且已經依據整合程序、技術與 人員考量之方式而被發展。 程序(Process) 在最高層級,有四個主要程序必須被執行,而用以管 理網路。 服務規劃 管理改變 操作管理 服務管理 爲了提供一完整的NM/MNS解決方案,每一個程序 應該被執行。如前所述,每一個程序具有數個相關的功能 與次要功能,其提供程序之完整描述。與每一個程序相關 之主要功能如下。 技術(T e c h η ο 1 〇 g y) 技術解決方案的主要目標爲提供存取網路資訊以根據 資訊做出決策。本發明包括三層管理:元件管理 (element management)、資訊月艮矛务管理(information services management)以及表達管理(presentation management)。每一個動作係以偶發事件做爲開端。程 4HICKMAN/200026TW, AND1P122.TW 30 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------—11—訂--------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 _ ' " " — |_ 五、發明說明ον) 序量身定作以技術來處理偶發事件,其會回應每一偶發事 件所具有的獨特特性。 元件管理者 元件管理者與網路元件進行通訊,以經由設陷與輪詢 (trapping and polling)技術接收警訊與警告。元件管 理者所處的層級係在主要資料縮減功能所在處。在此層 級,元件管理者所接收到的事件會先經過過濾,集聚與J戈 尋相關性以在網路中更進一步孤立問題。被認爲對監測與 管理網路是重要的資訊被轉譯成標準物件格式後,再轉寄 到資訊服務管理者。元件管理者可以是軟體,但非必要〜 定是軟體,其用來開啓標準,如簡單網路管理協定 (Simple Network Management Protocol,SNMP)與 物件管理群(Object Management Group’s,OMG)之 共同物件要求代理者架構(Common Object Request Broker Architecture,CORBA) 〇 資訊服務管理 經濟部智慧財產局員工消費合作社印製 資訊服務管理者提供在元件管理者與表達管理者之間 的資料管理與資料通訊。所有從元件管理者轉寄來的資& 被資訊服務管理者運用來提供資訊給網路操作人員。資言汽 服務管理者連接到CORBA標準,用以利用物件要求代 理者(Object Request Broker,ORB)提供無所不在的 資訊存取。ORB允許資訊服務管理者分享儲存在分散資 料庫中的管理資訊。· 4HICKMAN/200026TW, AND1P122.TW 31 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(々>) 資訊服務管理者將重要的管理資訊儲存於操作性的 (即時)與分析性(歷史性)的分散資料庫中。這些資料庫提 供共同的儲存資料,使得新的產品可以容易地被插入管理 環境中。例如,假如一個事件是在元件管理者處被接收’ 並被認爲對展示給網路使用者而言是重要的,資訊服務管 .理者將會儲存一份警示的副本至操作資料庫,之後再將警 示轉寄給適當的網路操作人員。 媒體與文字資料庫亦由資訊服務管理者所提供。資料· 庫包括做爲管理經營目的之線上手冊,以及給維護專家存 取元件的特定資訊。資料庫亦提供規程(procedure) ’政 策與以電腦爲基礎的訓練給網路使用者。 資訊服務管理者經由表達管理者提供被要求的資訊 (即時與歷史的)給網路使用者。 表達管理者 表達管理者執行如其名稱所呈現的功能:呈現資訊給 終端使用者。因爲不同位置與工作機能需要存取不同形式 的資訊,所以至少有兩種不同的顯示方法。第一種是供大 量的圖形表達顯示,而第二種是供隨機使用,如現場技術 人員。第一種環境需要大量的圖形顯示,如由X-WINDOWS/MOTIF所提供的程式。第二種環境是在撥 接或無線存取可與更傳統之LAN存取共同使用之頻寬潛 力不佳的地區。此處也是瀏覽器(browser)技術所運用的 地方。Solution, MNSIS), and has been developed based on integrated procedures, technical and human considerations. Process At the highest level, four main processes must be executed to manage the network. Service Planning Management Change Operation Management Service Management In order to provide a complete NM / MNS solution, every procedure should be performed. As mentioned earlier, each program has several related functions and minor functions that provide a complete description of the program. The main functions associated with each program are as follows. Technology (T e c h η ο 1 〇 g y) The main goal of technology solutions is to provide access to network information to make decisions based on the information. The invention includes three layers of management: element management, information services management, and presentation management. Each action starts with an incident. Cheng 4HICKMAN / 200026TW, AND1P122.TW 30 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------— 11—Order ------ --Line (please read the precautions on the back before filling this page) 1226164 A7 B7 _ '" " — | _ 5. Description of the invention ον) The order is tailored to use technology to deal with incidents, and it will respond to each The unique characteristics of an incident. Component manager The component manager communicates with network components to receive alerts and warnings via trapping and polling technology. The component manager is at the same level as the primary data reduction function. At this level, the events received by the component manager will be filtered first to aggregate the correlation with J Ge to isolate the problem further in the network. Information deemed important to the monitoring and management network is translated into a standard object format and forwarded to the information service manager. The component manager can be software, but it is not necessary ~ it must be software, which is used to open standards, such as common object requirements of Simple Network Management Protocol (SNMP) and Object Management Group's (OMG) Broker Architecture (Common Object Request Broker Architecture, CORBA) 〇 Information Service Management The Intellectual Property Bureau of the Ministry of Economic Affairs employee consumer cooperatives printed information service managers to provide data management and data communication between component managers and expression managers. All data forwarded from the component manager & is used by the information service manager to provide information to network operators. The Ziyan Service Manager connects to the CORBA standard to use Object Request Broker (ORB) to provide ubiquitous access to information. The ORB allows information service managers to share management information stored in a decentralized database. · 4HICKMAN / 200026TW, AND1P122.TW 31 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 1226164 Printed by the Consumers ’Cooperative of Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of Invention (々 >) Information service managers store important management information in operational (real-time) and analytical (historical) decentralized databases. These databases provide common storage data so that new products can be easily inserted into the management environment. For example, if an event is received at the component manager 'and considered important for display to network users, the information service manager will store a copy of the alert in the operations database, The alert is then forwarded to the appropriate network operator. Media and text databases are also provided by information service managers. The library includes online manuals for management purposes, as well as specific information on components for maintenance specialists. The database also provides procedure ’policies and computer-based training to network users. Information service managers provide requested information (real-time and historical) to web users through presentation managers. Presentation manager The presentation manager performs the function as its name presents: presenting information to end users. Because different positions and functions require access to different forms of information, there are at least two different display methods. The first is for a large number of graphical representations, and the second is for random use, such as field technicians. The first environment requires a large number of graphic displays, such as the program provided by X-WINDOWS / MOTIF. The second environment is in areas with poor bandwidth potential for dial-up or wireless access that can be used with more traditional LAN access. This is also where browser technology is used.
人員(People) 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------—I—訂---------線 (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明 人員對NM/MNS之展望包括顧客服務支援的組織化 模型、此組織化模型之對應的角色與責任、以及勞工轉換 到封包交換的槪念性設計。 顧客服務支援 顧客服務支援提供顧客所關注之單一接觸點。此單〜 接觸點提供技術專業知識以解決顧客的事件、難題與要 求。一般而言,對滿足顧客服務需求最佳的方式爲三層支 援架構(three tiered support structure)。每一層或階 層具有根據隨之分配之工作與責任的增加等級之技術。此 結構如下所述: 層1 一般具有一大組專業技術,並且是對顧客支援的第 一層級。一般此群係專責來決定百分之六十到七十的公開 問題。 層2爲技術專家與現場支援人員,其可以專精於特定領 域。一般此群專責來決定百分之三十到四十的公開問題。 層3被認爲是解決問題專家,經常包括硬體供應商,軟 體供應商或顧客應用發展/維護組(具有必須的深度專業技 術於他們的專精領域進行調查與決定)。他們是解決最困 難問題的最後依靠。一般此群係專責來決定百分之五或更 少的公開問題。 上述的模型一般被稱爲技術模型(Skilled Model), 此乃因爲在所有三層中的人員均具有高度技術。此模型一 4HICKMAN/200026TW, AND1P122.TW 33 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) —.—I—^ (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明(>ψ) 般創造第一次連線所決定的高百分比連線。其他方式包 括: 功能模型(Functional Model) 在此模型中,依據事件本身的本質特性,使用者被要 求接觸不同的區域(經由VRU)。連接被轉移到可以最佳 地處理此連接的顧客支援代表。此模型可以很容易與技術 模型耦合,並且在先前的顧客啓用已經被耦合。 旁路模型(Bypass Model) 在此模型中,層1僅記錄連線,他們不決定連線。 此模型的一項優點是技術資源不會浪費時間來記錄連線。 軟體與資產 管理網路服務整合解決方案:整合網路管理解決方案範本 包括一組最佳種類的第三方軟體產品,其可自動進行問題 診斷、通知、顧客發展報告與IP服務監測。 以Web爲基礎之SLA報告工具:係一種以瀏覽器爲基 礎的工具,其以範本及特殊格式提供個人化SLA報告給 顧客。 資料採集展示:提供分析網路管理資料的能力,其透過多 重方向尋找資料樣式與相關性。建立資料之行爲模式,用 以預測未來成長或問題以及以專業主動但有效成本方式來 管理網路的設施。 顧客至事件對應模組:爲增加到管理網路服務整合方案上 的模組,其中管理網路服務整合方案將網路元件事件映射 4HICKMAN/200026TW, AND1P122.TW 34 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項¾填寫本頁) rl裝 0 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(β) 到服務供應物及顧客上。此工具允許顧客服務代表專業主 動地與顧客處理網路停止運作時期。 程序定義與功能 服務設計 服務設計包括可以有效地管理分散環境所需要的戰略 與策略設計兩者。雖然一般大部分設計發生在系統首次公 開之時,但某些設計活動也必須可以取代。服務設計確保 變更可以被成功地控制與實施。 服務管理設計 操作管理設計 管理變更設計 戰略設計 管理改變 包括程序與規程,用來在一分散式環境處理必須的系 統或組織變更。 變更控制 測試 實施 軟體分散 操作管理(Operation Management) 系統管理包括需要用來維護系統的日常操作功能(例 如,失誤偵測/修正,安全管理與效能管理)。 產品控制(Production Control) 監測與控制(Monitoring and Control) 4HICKMAN/200026TW, AND1P122.TW 35 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項#1填寫本頁) FI裝 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(3b) 失誤管理(Fault Management) 安全管理(Security Management) 服務管理(Service Management) 服務管理控制整個系統使用者的服務。他將使用者與 系統如何管理兩者之間加以隔離,並確保使用者可以接收 到他們實現每日商業活動所需的品質支援服務。 SLA/OLA 管理 協助部門 品質管理 帳目與帳戶 本發明包括用以提供倂合電路交換式/封包交換式網 路之製造的系統,方法與物件。倂合網路用做爲轉移網 路,使舊“核心(core)”網路架構轉移到“新核心”網路。 在本發明之敘述中,NGN轉移網路的詳述會先提出,接 著本發明特定的帳目方面細節會再詳細說明。People (People) 4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) ------------— I—Order ---- ----- line (please read the notes on the back before filling this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 B7 V. Inventor's Outlook on NM / MNS Including the organization of customer service support Model, the corresponding roles and responsibilities of this organizational model, and the thoughtful design of labor switching to packet exchange. Customer service support Customer service support provides a single point of contact for customers. This list ~ Touchpoint provides technical expertise to solve customer incidents, problems and requirements. In general, the best way to meet customer service needs is a three tiered support structure. Each level or level has technology that increases levels based on the work and responsibilities assigned to it. This structure is described below: Tier 1 typically has a large set of expertise and is the first level of customer support. This group is generally responsible for determining 60 to 70 percent of open issues. Tier 2 is technical experts and field support staff who can specialize in specific areas. This group is generally responsible for determining 30 to 40 percent of open issues. Tier 3 is considered a problem-solving expert and often includes hardware vendors, software vendors, or customer application development / maintenance teams (with the necessary in-depth expertise to investigate and make decisions in their area of expertise). They are the last resort to solving the most difficult problems. This group is generally responsible for determining 5 percent or less of open issues. The above model is commonly referred to as the Skilled Model because the personnel in all three levels are highly technical. This model 4HICKMAN / 200026TW, AND1P122.TW 33 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) —. —I — ^ (Please read the precautions on the back before filling this page) 1226164 A7 B7 V. Description of the invention (> ψ) Generally creates a high percentage of connections determined by the first connection. Other methods include: Functional Model In this model, users are required to touch different areas (via VRU) based on the nature of the event itself. The connection is transferred to a customer support representative who can best handle the connection. This model can be easily coupled with the technical model and has been coupled in previous customer activations. Bypass Model In this model, layer 1 only records the connections, they do not determine the connections. One advantage of this model is that technical resources do not waste time recording connections. Software and Asset Management Network Service Integration Solution: An integrated network management solution template includes a set of the best-in-class third-party software products that can automatically perform problem diagnosis, notifications, customer development reports, and IP service monitoring. Web-based SLA reporting tool: A browser-based tool that provides personalized SLA reports to customers in templates and special formats. Data collection display: Provides the ability to analyze network management data. It looks for data patterns and correlations through multiple directions. Establish a data behavior model to predict future growth or problems and manage network facilities in a professional, proactive, yet cost effective manner. Customer-to-event correspondence module: This module is added to the management network service integration solution. The management network service integration solution maps network component events. 4HICKMAN / 200026TW, AND1P122.TW 34 This paper standard applies Chinese national standards ( CNS) A4 specification (210 X 297 mm) (Please read the notes on the back first ¾ fill out this page) rl Pack 0 Printed by the Intellectual Property Bureau Staff Consumer Cooperatives of the Ministry of Economic Affairs 1226164 A7 B7 V. Description of invention (β) To service provision Goods and customers. This tool allows customer service representatives to professionally and proactively deal with customers during periods of network downtime. Program Definition and Function Service Design Service design includes both strategy and tactical design needed to effectively manage a decentralized environment. Although most designs typically occur when the system is first released, some design activities must also be replaceable. Service design ensures that changes can be successfully controlled and implemented. Service management design Operational management design Management change design Strategic design Management change Includes procedures and procedures for handling necessary system or organizational changes in a decentralized environment. Change Control Test Implementation Software Decentralized Operation Management System management includes daily operations functions needed to maintain the system (eg, error detection / correction, security management, and performance management). Production Control Monitoring and Control 4HICKMAN / 200026TW, AND1P122.TW 35 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back first # 1Fill in this page) Printed by the Intellectual Property Bureau of the Ministry of Economic Affairs, Printed by the Consumer Cooperatives of the Ministry of Economic Affairs 1226164 A7 B7 V. Description of Invention (3b) Fault Management Security Management Service Management Service Management Control the entire system User services. He isolates users from how the system manages them, and ensures that users receive the quality support services they need to achieve their daily business activities. SLA / OLA Management Assistance Department Quality Management Accounts and Accounts The present invention includes a system, method, and object for providing a coupled circuit-switched / packet-switched network manufacturing. The hybrid network is used as a transfer network to transfer the old "core" network architecture to the "new core" network. In the description of the present invention, a detailed description of the NGN transfer network will be presented first, and then the specific accounting aspects of the present invention will be described in detail.
以藉由所提供之垂直服務而決定之有組織速率, PSTN、無線與電纜網路已經持續大幅成長。一開始,資 料網路使用一小部份的骨幹SONET頻寬,而PSTN仍 持續主控頻寬使用者。由於IP流量的指數式成長,以IP 爲基礎的資料網路很快地被選爲使用比PSTN更多的頻 寬。再者,封包技術的大量技術成長使得透過IP網路載 送傳統語音變成可能。這已經開始邁向“次代網路(Next Generation Network,NGN)”,於此會有更多共同網 路基礎架構的共享以提供服務,並且這些服務開始變得更 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------m裝 (請先閱讀背面之注意事項再填寫本頁) 訂---------線 經濟部智慧財產局員工消費合作社印製 1226164 A7 五、發明說明(yj) 加可交互操作。NGN中的技術的推力將提供在新的封 包式基礎架構與既存傳統基礎架構之間的可交互操作性。 由於在傳統基礎架構上的大量投資,他們仍會存在一段相 當的時間,但是新的槪念會建基於封包式基礎架構。漸漸 地,用來提供不同服務的平行網路將會合倂而使用共同之 封包式骨幹,而唯一的差異性是在如何提供存取方式(例 如有線、無線、電纜與衛星)。NGN是一個轉移網路,其 會存在於從目前的核心轉換到新核心的期間。 當封包技術持續快速地發展,其他將可以在一整合封 包式網路上支援曾經在分離的平行網路中所提供的不同服 務(例如,語音、視訊與無線)。將仍會存在不同的存取技 術(無線、電纜、有線)以存取各種服務,但是存取網路將 使用一共同的“新核心網路”與其能力。這些服務透過不 同的存取技術而可以相互操作,且使用者將自由地使用跨 越許多存取技術之服務,例如無線到電纜電話線服務、從 無線設備瀏覽網頁等。 本發明使用移動式方式來規劃從電路到封包交換式技 術的網路演化之課程,其中在三年到七年間,網路變成 倂合電路與封包拓撲。 經濟部智慧財產局員工消費合作社印製 (請先閱讀背面之注意事項再填寫本頁) 接著,有線式網路從“核心”到“NGN”再到“新核心,, 的網路架構轉換將被詳細敘述。接著再說明電纜、無線與 衛星存取網路。 有線網路架構 “核心”網路架構With organized speeds determined by the vertical services provided, PSTN, wireless, and cable networks have continued to grow significantly. Initially, the data network used a small portion of the backbone SONET bandwidth, while the PSTN continued to dominate the bandwidth users. Due to the exponential growth of IP traffic, IP-based data networks were quickly chosen to use more bandwidth than the PSTN. Furthermore, the massive technological growth of packet technology has made it possible to carry traditional voice over IP networks. This has begun to move towards the "Next Generation Network (NGN)", where more common network infrastructure will be shared to provide services, and these services are beginning to become more 4HICKMAN / 200026TW, AND1P122.TW Paper size applies Chinese National Standard (CNS) A4 specification (210 X 297 mm) ------------ m package (Please read the precautions on the back before filling this page) Order ---- ----- Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 V. Description of the invention (yj) Plus interoperable. The thrust of technology in NGN will provide interoperability between new packet-based infrastructures and existing legacy infrastructures. Due to the large investment in traditional infrastructure, they will still have a similar period of time, but the new idea will be based on a packet-based infrastructure. Increasingly, parallel networks used to provide different services will converge to use a common packet-based backbone, and the only difference is how to provide access methods (such as wired, wireless, cable, and satellite). NGN is a transfer network that will exist during the transition from the current core to the new core. As packet technology continues to evolve rapidly, others will be able to support different services (such as voice, video, and wireless) that were once offered in separate parallel networks on an integrated packet network. There will still be different access technologies (wireless, cable, wired) to access various services, but the access network will use a common "new core network" and its capabilities. These services are interoperable through different access technologies, and users will be free to use services that span many access technologies, such as wireless to cable telephone line services, web browsing from wireless devices, and so on. The present invention uses a mobile method to plan the course of network evolution from circuits to packet-switched technology. In three to seven years, the network becomes a combined circuit and packet topology. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs (please read the notes on the back before filling out this page). Then, the wired network will change from "core" to "NGN" to "new core." It is described in detail. Next, cable, wireless and satellite access networks will be explained. Wired network architecture "core" network architecture
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(济) 目則有線“核心”網路包括平行的p S τ N、S M D S、 ATM、訊框中繼、B/PRI與ip網路。pSTN網路已經 在上個世紀發展’且爲一種混合了舊式與新型之電路交換 式技術。PSTN網路主要提供點對點互動式雙向語音通訊 服務。服務項次已經發展以包括許多智慧網路 (intelligent network,IN)服務特徵。在 198〇 年代晚 期,高等智慧網路(Advanced Intelligent Networks,AIN)在PSTN基礎架構上出現成爲支援新 語音式服務架構。 目前“核心”中之智慧式網路(IN)需求與架構 主要的IN需求包括交談建立、高等連線程序、連線 路徑與連線處理(網路訊息與連線中斷)。應用與特色的例 子包括CLASS服務家族(來電等待、來電轉接、會議通 話、來電拒絕)、加強的連線路徑、可攜式號碼、撥接卡 服務與語音傳遞資訊服務(例如,旅遊、股票與氣候等)。 這些IN能力可以藉由在AIN環境中如SCP、 STP、SSP與EIP等之設備來啓動。這些設備參與IN 服務之執行與完成。爲了在上述提及之元件上發展、試驗 與推出新的IN服務應用’服務提供者部署服務創造環境 (Service Creation Environment,SCE)平台’其提4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) 1226164 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economy The “core” network includes parallel p S τ N, SMDS, ATM, frame relay, B / PRI and IP networks. pSTN networks have evolved over the last century ’and are a circuit-switched technology that mixes old and new. The PSTN network mainly provides point-to-point interactive two-way voice communication services. Services have evolved to include many intelligent network (IN) service features. In the late 1980s, Advanced Intelligent Networks (AIN) appeared on the PSTN infrastructure to support a new voice service architecture. Current Intelligent Network (IN) Requirements and Architecture in the "Core" The main IN requirements include conversation establishment, advanced connection procedures, connection paths, and connection processing (network information and connection interruption). Examples of applications and features include the CLASS service family (call waiting, call forwarding, conference calls, call rejection), enhanced connection paths, portable numbers, dial-up card services, and voice messaging services (eg, travel, stock And climate, etc.). These IN capabilities can be activated by devices such as SCP, STP, SSP, and EIP in the AIN environment. These devices participate in the execution and completion of the IN service. In order to develop, test and launch new IN service applications on the above-mentioned components, service providers deploy Service Creation Environment (SCE) platforms.
供可以快速創造新的IN服務之環境。這些SCE平台緊 密結合於執行時間環境中’因此以非常少的例外而變成主 要的任務與繁複的協調成果以在“核心”網路環境中推動 新的或修改的IN服務。 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度細中關家標準(CNS)A4規格(21Q X 297公爱) --------------------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明) “核心”中之資料網路 當PSTN在特徵功能性與流量需求持續成長下,新 的資料網路已經被建造出用來支援計算裝置之交互網絡。 這些資料網路以變化傳輸頻寬等級(例如,56/64尺,丁-1/Ε·1,T-3/E-3, 0C-3/STM-1)來提供提供交互連接給 地域性分散之計算裝置。資料網路包含許多技術,例如 SMDS、ATM、訊框中繼與IP。在某些情形下,這些資 料網路本身爲平行網路,而在其他情形,他們共享骨幹架 構的共同技術(例如ATM可以做爲訊框中繼與IP資料網 路的骨幹)。這些資料網路與PSTN網路共享相同的 SONET基準骨幹架構。在PSTN上的服務與資料網路是 非常的不同且爲不可互相操作(例如語音對網頁存取)。 隨著網際網路的爆炸性成長與封包式技術的日新月 異,以IP爲基礎的資料網路就使用者流量而言已經成爲 主要網路,且其成長持續指數式地增加。此現象造成核心 網路之流量設計者與工程師的兩難。他們看見在其網路 (PSTN )的存取部分流量之成長,但是也已經了解到從 使用上只能獲得很少的利潤,因爲第三勢力服務提供者已 經是這些網際網路資料使用者的終點。這些負責人已經開 始爲資料流量(例如具SS7閘道的RAS)分散智慧網路解 決方案,以解決兩個主要挑戰··其一爲從語音基礎架構卸 載資料傳輸流量以減緩面對傳統語音顧客的擁塞問題;其 二爲從第三方資料服務提供者(ISP)收取從存取與路徑連 線到他們所在位置的利益。 4HICKMAN/200026TW, AND1P122.TW 39 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項巧填寫本頁) 裝 經濟部智慧財產局員工消費合作社印製 A7 經濟部智慧財產局員工消費合作社印製 1226164 __B7___ 五、發明說明(ψ〇) 由於ip與其他資料服務的高成長,許多新的服務提 供者已經開始建立僅以ip爲基礎的資料網路,且提供僅 以ip爲基礎的資料服務。他們的商業策略是持續採用 IP與封包式技術的技術新穎性,並且在封包式基礎架構 上建造整套服務。因爲他們只有投資一種網路形式(不同 於許多平行網路),他們服務的單位成本變低,他們沒有 傳統網路與系統的負擔,而且可以提供更便宜與更佳的服 務給顧客。因此,他們對電傳通訊服務提供者造成很大的 威脅。 次代網路架構 當封包式技術持續發展並且提供僅能在其他網路(例 如PSTN、電纜)中所獲得的服務,以及當新的(未成熟 區域的)服務提供者持續利用它們的優點,對許多負責的 服務提供者而言,將他們的“核心”網路轉換到“次代網 路”開始變成必須的,其中他們可以共享封包技術之快速 科技優點,並且改善他們的成本結構,以及同時在次代網 路上提供新的服務。 “次代網路”中之新的IP式服務 雖然在NGN中之許多元件可以確保在NGN與 PSTN之間的交互操作性,然亦有許多新的服務整個建立 在NGN元件上,其提供充滿多媒體特性的通訊服務(如 語音、視訊與資料),以及使許多電子企業(eCommerce) 服務得以以IP技術來執行。這些元件(下文會詳加敘述) 包含目錄、政策、使用者認證、註冊與加密。這些元件使 4HICKMAN/200026TW, AND1P122.TW 40 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁)Provide an environment where you can quickly create new IN services. These SCE platforms are tightly integrated into the execution time environment 'and therefore become the main task with a few exceptions and complicated coordination efforts to drive new or modified IN services in a "core" network environment. 4HICKMAN / 200026TW, AND1P122.TW This paper is finely sized in China Standard (CNS) A4 (21Q X 297 public love) -------------------- Order- ------- line (please read the notes on the back before filling this page) 1226164 A7 B7 V. Description of the invention) The data network in the "core" When the PSTN continues to grow with its characteristic functionality and traffic requirements, New data networks have been built to support interactive networks of computing devices. These data networks provide regional connectivity at varying transmission bandwidth levels (eg, 56/64 feet, Ding-1 / E · 1, T-3 / E-3, 0C-3 / STM-1). Decentralized computing device. Data networks include many technologies such as SMDS, ATM, frame relay, and IP. In some cases, these data networks are parallel networks, while in other cases, they share common technologies of the backbone architecture (for example, ATM can be used as the backbone of the frame relay and IP data network). These data networks share the same SONET benchmark backbone architecture as the PSTN network. Services and data networks on the PSTN are very different and are not interoperable (eg, voice-to-web access). With the explosive growth of the Internet and the rapid development of packet technology, IP-based data networks have become the main network in terms of user traffic, and their growth continues to increase exponentially. This phenomenon creates a dilemma for traffic designers and engineers of the core network. They have seen the growth of the traffic in the access part of their network (PSTN), but have also learned that they can only make very little profit from their use, because the third-party service providers are already the users of these Internet data. end. These leaders have begun to decentralize intelligent network solutions for data traffic (such as RAS with SS7 gateway) to solve two main challenges. One is to offload data transmission traffic from the voice infrastructure to slow down the face of traditional voice customers Congestion problems; the second is to collect benefits from third-party data service providers (ISPs) from access and routing to their location. 4HICKMAN / 200026TW, AND1P122.TW 39 This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back and fill in this page first) Installed by the Intellectual Property Bureau Employee Consumer Cooperatives A7 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 __B7___ V. Description of Invention (ψ〇) Due to the rapid growth of IP and other data services, many new service providers have begun to build data networks based on IP only , And provide data services based on IP only. Their business strategy is to continuously adopt the technological novelty of IP and packet technology, and build a complete set of services on a packet-based infrastructure. Because they only invest in one form of network (different from many parallel networks), the unit cost of their services becomes lower, they do not have the burden of traditional networks and systems, and they can provide cheaper and better services to customers. As a result, they pose a significant threat to telex service providers. Next-generation network architecture When packet-based technologies continue to evolve and provide services that are only available on other networks (such as PSTN, cable), and when new (immature area) service providers continue to take advantage of them, For many responsible service providers, the transition from their "core" network to a "next-generation network" has become a necessity, in which they can share the rapid technological advantages of packet technology and improve their cost structure, as well as at the same time New services available on next-generation networks. New IP-based services in "Next Generation Networks" Although many elements in NGN can ensure interoperability between NGN and PSTN, there are also many new services built entirely on NGN elements, which provide full multimedia Featured communications services (such as voice, video, and data) and enable many eCommerce services to be implemented using IP technology. These components (described in more detail below) include directories, policies, user authentication, registration, and encryption. These components make 4HICKMAN / 200026TW, AND1P122.TW 40 this paper size applies to Chinese National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page)
1 A7 1226164 __B7____ 五、發明說明(4丨) 像整合訊息、多媒體對話、隨選多點交談、加強保密與認 證、不同等級的媒體傳輸服務、眾多在電子網際網路商業 活動(如金融、購物、顧客照顧與教育等)之自動化等的 服務致能。隨著NGN的成熟,第三方之加値服務提供者 將會發展IP基準服務,而其將諸如電子企業(採購、倉 儲、配送與實踐)之應用與給目前的顧客之線上金融與整 合的無窮之購物經驗加以結合。 “次代網路”中的頻寬成長 除了新服務特徵外,NGN也使用新式有線寬頻存取 技術,尤其是xDSL。傳統有線存取技術會以越來越高的 速度持續部署;有線存取技術將從先前主導的T1速度轉 移到T3與OC-ri速度。這些新的寬頻存取技術將會增加 對NGN核心中較高頻寬的需求。NGN核心持續使用 SONET骨幹架構,但是將會逐漸轉移使用(D)WDM技 術以提供支援寬頻存取所需要的頻寬。 新而浮現之技術,如十億比(Giga-bit)乙太網路 與有線高速IP,可以循獲他們對網路骨幹的一條出路, 但必須等到Giga-bit乙太網路技術成熟到可處理寬陣列 之廣網路服務,如連線取向電路競爭。使用有線高速IP 技術適合企業網路,但是缺少承載等級骨幹所需要的堅固 與調整性。爲此理由,在骨幹架構中對ATM的需求總是 存在。 NGN中的架構在封包式網路與傳統PSTN之間提供 完整的服務之可交互操作性(interoperability of 4HICKMAN/200026TW, AND1P122.TW 41 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) ιδ· .線籲· 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(UR) services)。新的NGN封包式能力將被發展成爲具有支 援AIN型式的特徵,而與傳統PSTN/SS7/AIN得以交 互操作。IP式IN型能力(如全球號碼透明、網際網頁式 資訊的利用以及豐富的媒體通訊等)之大規模革新將爲1P 致動之通訊設備創造新的服務。PSTN之創新是緩慢的’ 且可能會受限於維持傳統PSTN與NGN間的可交互操作 性。在許多例子中,傳統PSTN元件(如SSP、SCP)持 續進化使得他們可以使用共同的IP式封包交換技術(如 IP、TCP、UDP等),而非使用既存的電路交換式技術 (如 MTP) 〇 次代網路(NGN)中之IN需求與架構 經濟部智慧財產局員工消費合作社印製 PSTN服務之大量收益與全球性本質以及其使用 SS7與AIN技術,可以達成NGN與PSTN間之可交互 操作性的元件便需要加以發展。這些包括IP/PSTN閘 道、IP/PSTN位址翻譯器、IP/SS7閘道、IP致動SSP 與IP式智慧型周邊元件。除了 IN致動器外,具有如目 錄、政策、使用者認證、註冊、會議加密等特徵之新的元 件(後將詳述)也將會被發展,以加強IN能力。NGN-IN 致動器將提供下一層級的智慧性,以能夠處理混合式媒體 形式之通訊、多重會議特性之控制、協同通訊需求、無所 不在的網路存取、“任意”對“任意”之通訊與多媒體傳遞 資訊服務。値得注意的是這些NGN元件將在“新核心,,中 持續發展以提供相似與加強能力。1 A7 1226164 __B7____ V. Description of the invention (4 丨) Like integrated messaging, multimedia dialogue, on-demand multi-point conversation, enhanced confidentiality and authentication, different levels of media transmission services, and numerous electronic Internet business activities (such as finance, shopping) , Customer care and education, etc.). With the maturity of NGN, third-party plus service providers will develop IP benchmarking services, which will integrate applications such as electronics companies (purchasing, warehousing, distribution, and practice) with endless online finance and integration to current customers. Combined shopping experience. Bandwidth Growth in "Next Generation Networks" In addition to new service features, NGN also uses new cable broadband access technologies, especially xDSL. Traditional wired access technologies will continue to be deployed at higher and higher speeds; wired access technologies will shift from the previously dominant T1 speed to T3 and OC-ri speeds. These new broadband access technologies will increase the demand for higher bandwidth in the NGN core. The NGN core continues to use the SONET backbone architecture, but will gradually shift to (D) WDM technology to provide the bandwidth required to support broadband access. New and emerging technologies, such as Giga-bit Ethernet and wired high-speed IP, can follow their way out to the backbone of the network, but they must wait until Giga-bit Ethernet technology is mature enough to be available. Handle wide-array wide-network services, such as connection-oriented circuit competition. The use of wired high-speed IP technology is suitable for enterprise networks, but lacks the ruggedness and adjustability required for carrying a backbone backbone. For this reason, there is always a need for ATM in the backbone architecture. The architecture in NGN provides interoperability of the complete service between the packet network and the traditional PSTN (interoperability of 4HICKMAN / 200026TW, AND1P122.TW 41 This paper standard applies to the Chinese National Standard (CNS) A4 specification (210 X 297 (Mm) (Please read the notes on the back before filling out this page) ιδ · .Line appeal · Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economy 1226164 A7 B7 V. Inventive (UR) services). The new NGN packet-type capabilities will be developed to support AIN-type features while interoperating with traditional PSTN / SS7 / AIN. The large-scale innovation of IP-based IN-type capabilities (such as global number transparency, the use of Internet web-based information, and rich media communications) will create new services for 1P-enabled communication equipment. PSTN innovation is slow ’and may be limited by maintaining interoperability between traditional PSTN and NGN. In many cases, traditional PSTN components (such as SSP, SCP) continue to evolve so that they can use common IP-based packet switching technologies (such as IP, TCP, UDP, etc.) instead of using existing circuit-switched technologies (such as MTP) 〇In the next generation network (NGN), the IN demand and structure of the Intellectual Property Bureau of the Ministry of Economic Affairs, the consumer co-operatives of the PSTN printed a large amount of revenue and global nature, and its use of SS7 and AIN technology, can achieve interoperability between NGN and PSTN Sexual elements need to be developed. These include IP / PSTN gateways, IP / PSTN address translators, IP / SS7 gateways, IP actuated SSPs, and IP-based smart peripherals. In addition to the IN actuator, new elements (described later) with features such as directory, policy, user authentication, registration, conference encryption, etc. will also be developed to strengthen IN capabilities. NGN-IN actuators will provide the next level of intelligence to be able to handle mixed media forms of communication, control of multiple conference features, collaborative communication needs, ubiquitous network access, "any" to "any" Communication and multimedia delivery information services. It should be noted that these NGN components will continue to develop in the "new core," to provide similarity and enhanced capabilities.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(45) 接著提供“NGN”與“新核心”中之新元件的描述,其 提供加強型IP式服務。智慧型IP(I2P)網路致動器被區 分如下: 交談控制(頻寬,交換與路由) 媒體控制(連線處理,如媒體會議) 政策管理(目錄,存取控制與安全) 頻寬管理(傳輸與即時回復) NGN之元件以個別功能單元加以描述,但是實用上 可以以需求原則加以結合在個別網路設備中。這些元件被 設計成在分散式網路環境中操作,以增進NGN與新核心 的使用彈性。此架構提供堅固、安全與隔絕的訊息基礎架 構,用來傳播控制面資訊給該些設備。 基礎架構包括一定義確切的訊息組,用以存取元件所提供 的功能與儲存在規則資料庫(rules database)中的資 料。控制面架構可以有效且具有獨一機制’用以共享服 務、使用者與控制資料,而不必加以複製。這使得機動 NGN服務使用者對於相同的資訊維持相同的經驗及存取 權,而不管他們是在哪裡或如何存取網路° 範例:假設一個美國NGN服務使用者在歐洲漫遊並 想要存取網路,但是使用儲存在位於美國他個人本身之資 料庫中的特殊連線資訊,要如何克服此一挑戰而不複製使 用者資料到NGN上的每一個規則資料庫中’以確保使用 者不會被拒絕存取該使用者所訂閱的特點與服務。很明顯 地,儲存或複製此資料,再透過全球網路同步管理將爲程4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) 1226164 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 5. Description of the invention (45) "And the description of new components in" New Core ", which provides enhanced IP-based services. Intelligent IP (I2P) network actuators are classified as follows: Conversation control (bandwidth, switching and routing) Media control (connection processing, such as media conferencing) Policy management (catalog, access control and security) Bandwidth management (Transmission and instant response) The components of NGN are described by individual functional units, but they can be practically combined in individual network equipment based on the principle of requirements. These components are designed to operate in a decentralized network environment to increase the flexibility of using NGN and the new core. This architecture provides a rugged, secure, and isolated messaging infrastructure for disseminating control plane information to these devices. The infrastructure includes a well-defined set of messages to access the functions provided by the components and the data stored in the rules database. The control plane architecture can be effective and have a unique mechanism 'for sharing services, users, and control data without having to duplicate it. This allows mobile NGN service users to maintain the same experience and access to the same information, regardless of where or how they access the network ° Example: Suppose a US NGN service user roams in Europe and wants to access Network, but using special connection information stored in other personal databases in the United States, how to overcome this challenge without copying user data into every rule database on NGN 'to ensure that users do not Will be denied access to the features and services to which the user is subscribed. Obviously, storing or copying this data and then synchronizing and managing it through the global network will be a process
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) ,裝 訂: -線· 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(抖) 序繁複、高成本且麻煩地。智慧網路架構將以一些機制有 效地處理這些問題,這些機制可以在交談期間使遠端資料 在區域性爲可獲得,之後智慧網路架構再將資訊快取 (cache)在短期之非揮發性記憶體中,而非外部的規則資 料庫伺服器。另一方面來說,雖然使用者個人資料可能實 際地儲存在美國的規則資料庫中,然而使用者可以從歐洲 存取網路,並且可以自動地獲准存取特定的服務與特點項 目,這些特定的服務與特點項目爲使用者在美國本土之服 務經驗中是經常性可獲得的。在歐洲的遠端交談控制器與 交錯網路位置暫存器與規則資料庫伺服器進行溝通’ W驗 證訂閱者之發源地(home)規則資料庫,以其能夠取得該 訂閱者的政策與個人資訊以能夠在歐洲使用;這是由 控制面次網路的設備間訊息組(命令與控制)來完成° 其他常被使用的機制,此機制並不複製資訊到地區性(歐 洲)規則資料庫,而使長程控制資料管理變成可預期° # 設計是相容於COBRA,因此可以與其他標準網路交互相 連接。 規則資料庫伺服器(Rules Database server) 決定用戶資料 會議需求,如頻寬、服務品質與服務等級等等。 路由參考,其依據優先次序、成本與終端位置。4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page), binding: -line · 1226164 A7 B7 Ministry of Economic Affairs Printed by the Intellectual Property Bureau's Consumer Cooperatives V. Invention Description (Shake) The sequence is complicated, costly, and troublesome. The intelligent network architecture will effectively deal with these issues with some mechanisms. These mechanisms can make remote data available locally during the conversation. Then the intelligent network architecture caches the information in a short-term non-volatile manner. In-memory, not external, rule database server. On the other hand, although the user's personal data may actually be stored in the U.S. rules database, the user can access the network from Europe and can automatically be granted access to specific services and features, these specific The services and features of the program are often available to users in the service experience in the United States. Remote conversation controllers in Europe communicate with staggered network location registers and rule database servers' to verify the subscriber's home rule database to get access to the subscriber's policies and individuals Information can be used in Europe; this is done by the inter-device message group (command and control) of the control plane. Other commonly used mechanisms, this mechanism does not copy information to the regional (European) rules database , And make long-range control data management become predictable ° # Design is compatible with COBRA, so it can be connected with other standard network interactions. The Rules Database server determines user data conference requirements, such as bandwidth, service quality, and service level. Routing reference based on priority, cost, and terminal location.
媒體與應用程式需求(語音電話到語音電話之間、多點' 文字到演說與傳真到電子郵件等)。 4HICICMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝—_丨—訂—11—線 mr (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 ________B7_____ 五、發明說明(必) 內容分離(例如:告訴智慧型周邊與協定轉換器在 H· 3 2x連線上將語音資料流從資料與視訊資料流分離 開;它也可以指示協定轉換器處理資料流使得語音資料流 可以傳到目的端,其可支援傳統類比語音,因此,來自 Η·32χ之G.728/9的內容可以先被轉換成AD/PCM, 之後再傳送到Class 5的電路式交換器並且被終止在電 路交換式SS 7網路POTS線上。 存取設備(交談控制) 從顧客前提提供連接性與交談終結給NGN。 做爲各種不同應用(視訊、語音、傳真、網頁資料與統合 訊息等)之集線器。 提供系統管理與報告功能。 可以提供應用程式多工(允許同時執行多個應用程式存取) 智慧式周邊(媒體控制) 提供服務,如DTMF分析、語音提示、訊息、口音識 別、文字至演說,以及文字至傳真等等。 協定改變(決策管理) 從規則資料庫接收交談需求 選擇與執行所需的過濾器以啓動活動,並處理與解除交 談。 與既存的CORE網路做介面溝通,以處理NGN/延伸式 CORE上的資訊。 將訊號從SS7/ISDN過濾與轉換到TCP/IP/H.32 3 4HICKMAN/200026TW, AND1P122.TW 45 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------1----訂---------線 jjjp (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(υμ^) 將訊號資料從一個格式轉換到另一個格式(例如,從 G.72 8/9 到 AD/PCM,或從 Vocaltec 到 Vienna 系統 等等) 網路存取控制點(交談控制) 類似在SS7電路交換式網路上的一個交換節點。 在網路中之第一或最後一個存取點。 從規則資料庫伺服器中依據指令提供實際連線/交談處 理,路由與處理程序。 交談管理者/事件記錄者(交談控制) 此程序或應用程式是很重要的,因爲它是端點使用者 應用程式與通訊網路之間的“黏著劑”。它要對需要的IN 致能元件負起終端使用者交談參考、應用程式需求、存取 設備能力與帳戶政策資訊之收集與分配。總而言之,它主 要的功能爲: 建立AMA/CDR與其他使用記錄。 與外部第三方之網路閘道器作介面溝通。 與票據交換所及交錯網路位置暫存器取得聯繋。 供應金融基礎架構 交錯網路(漫遊)位置暫存器(決策管理) 相似於無線/蜂巢式電話世界之主位置註冊一般。此 功能元件提供所需的政策,其控制跨越地理邊界存取第三 方網路之使用者。它與散佈各地但是交互連結的網路、帳 戶交換、服務特點資料及區域與漫遊用戶的控制資料之網 路位置暫存器經常地保持聯繫。 4HICICMAN/200026TW, AND1P122.TW 46Media and application requirements (between voice calls to voice calls, multi-point 'text to speech and fax to email, etc.). 4HICICMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ Installation—_ 丨 —Order—11—line mr ( Please read the notes on the back before filling out this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 ________B7_____ V. Description of the invention (required) Separation of content (for example: telling the smart peripheral and agreement converter in H · 3 2x The voice data stream is separated from the data and video data streams on the connection; it can also instruct the protocol converter to process the data stream so that the voice data stream can be transmitted to the destination. It can support traditional analog voice, so it comes from Η · 32χ The contents of G.728 / 9 can be converted to AD / PCM, and then transmitted to the circuit switch of Class 5 and terminated on the circuit-switched SS 7 network POTS line. Access equipment (talk control) From customers Provides connectivity and termination of conversations to NGN. As a hub for a variety of applications (video, voice, fax, web data and unified messaging, etc.) Provides system management and reporting capabilities. Can provide applications Program multiplexing (allows multiple applications to be accessed at the same time) Smart Peripheral (Media Control) Provides services such as DTMF analysis, voice prompts, messages, accent recognition, text-to-speech, and text-to-fax etc. Protocol changes ( Decision management) Receive conversation requirements from the rule database. Select and execute the required filters to initiate activities, and process and release conversations. Communicate with the existing CORE network to process information on NGN / extended CORE. The signal is filtered and converted from SS7 / ISDN to TCP / IP / H.32 3 4HICKMAN / 200026TW, AND1P122.TW 45 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) ------ -------- 1 ---- Order --------- line jjjp (Please read the notes on the back before filling out this page) 1226164 Printed by A7, Consumer Cooperatives, Intellectual Property Bureau, Ministry of Economic Affairs B7 V. Description of the invention (υμ ^) Conversion of signal data from one format to another (for example, from G.72 8/9 to AD / PCM, or from Vocaltec to Vienna system, etc.) Network access control point (Talk Control) Similar to SS7 Circuit Switched Network A switching node on the road. The first or last access point in the network. Provides the actual connection / talk processing, routing and processing procedures according to instructions from the rule database server. Chat manager / event recorder ( (Conversation Control) This process or application is important because it is the "adhesive" between the end-user application and the communication network. It needs to collect and assign end-user conversation references, application requirements, access device capabilities, and account policy information to the required IN-enabled components. In summary, its main functions are: Establishing AMA / CDR and other usage records. Interface with external third-party network gateways. Get in touch with the clearing house and staggered network location registers. Supply financial infrastructure Staggered network (roaming) location register (decision management) Similar to the main location registration in the wireless / cellular telephone world. This feature provides the policies needed to control users who access third-party networks across geographic boundaries. It is in constant contact with network location registers that distribute inter-connected networks, account exchanges, service feature data, and area and roaming user control data. 4HICICMAN / 200026TW, AND1P122.TW 46
適 度 尺 浪 釐 公 97 2 X 10 2 /|\ 格 規 4 )A S) N (C 準 標 家 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(ψα) “新核心”網路架構 大部分“新核心”的屬性已爲NGN的一部份。這些 包括上述封包式NGN的所有智慧型元件。新核心架構的 出現傳達的傳統PSTN網路基礎架構的時限已到。傳統 的PSTN網路架構可以不被從公共網路中移除,它可以 持續存在做爲全面性可存取之電傳通訊服務,其可以被政 府機關高價收購與調整(AMTRAK模型)。但是對商業與 技術革新之目的而言,傳統PSTN網路已經變得不重要 了。 隨著PSTN式存取方式的沒落,整個IP式存取方法 呈現於新核心架構中,其所有連接到新核心的終端元件均 爲IP致能式。所有既存的有線式存取方法(xDSL、Τ-ΐ 、 T-3 與光纖等) 將持續經由新核心提供存取 IP 式服 務。新的存取技術(例如:power-line方式)將出現,但 仍然在新核心中使用相同的封包式能力。 在NGN中所觀察到的趨勢以增加的寬頻存取在持 續。其他的存取方法(纜線、衛星與無線)也將完成轉換到 新核心架構。對完整的服務而言,這些都將變成使用新核 心之IP式致能的存取技術,藉此真正地對許多不同存取 技術提供無縫式服務。 無線資料網路架構 目前無線“核心”網路包括無線式存取與漫遊能力’ 其可以與有線PSTN核心基礎架構交互操作,以提供可 交互操作之PSTN服務。當PSTN轉移到NGN與新核 4HICKMAN/200026TW, AND1P122.TW 47 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝—I—訂---------線 up · (請先閱讀背面之注意事項再填寫本頁) A7 1226164 _____ B7 五、發明說明(膝) (請先閱讀背面之注意事項再填寫本頁) 心時,無線PSTN存取基礎架構也將轉移而連接到NGN 與新核心,以在使用NGN與新核心中所提供的新能力時 提供無線PSTN存取服務。在無線終端裝置也將會產生 革新,使得他們可以變成IP式致能,且藉由允許對有線 IP式服務能力(例如涵覽資料與收發電子郵件之功能) 之機動性’將產生更多的創新。由於無線基礎架構的傳統 特性。這些無線存取新核心的方法由於無線基礎架構的舊 有本質而被限制於較低的傳輸速度,然而新的寬頻無線存 取將會出現以提供新的IP式致能無線元件,其可以透過 無線/機動式兀件提供寬頻服務。在歐洲,技術上重要的 改進,如GSM,已經提供某些NGN與新CORE能力的 遠見,如300KB的存取頻寬來傳遞資訊給手持無線元 件。在此階段當與NGN及新CORE骨幹之智慧能力結 合時,諸如此些能力與傳統無線通訊之力量(如漫遊與數 位化失誤處理等)兩者所結合的潛力似乎是無所限制的。 線. 經濟部智慧財產局員工消費合作社印製 LMDS是在區域高速無線存取中所出現的技術,其 利用25-3 5 GHz微波頻譜做爲點對點與點對多點之通 訊。端點使用者可以共享與數位接收器連接之天線,而數 位接收器則連接到一頻道區塊(c h a η n e 1 b a n k)。應用伺 服器作爲其語音(PBX)、視訊(CODEC)或資料(路由器 或交換器)經由頻道區塊與NGN的介面。交談起始於與 伺服器互動之應用程式以要求認證(AAA),接著藉由經 過如閘道器與交換器之NGN元件來路由連線,而在起始 器(originator)與目的應用程式之間建立交談。 4HICKMAN/200026TW, AND1P122.TW 48 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公1) 1226164 A7 B7 五、發明說明(叫》 合倂衛星資料網路架構 除了無線存取基礎架構外,新服務提供者已經出現試 著要使用低軌道衛星(low earth orbiting satellites, LEOS)來建立新的存取技術與骨幹網路基礎架構。早期 這些網路係使用傳統PSTN服務模型來建立,因此缺乏 資料服務的頻寬擴張性。在新核心中,這些將轉移到新的 封包交換式寬頻LEO基礎架構,其在封包式NGN與新 核心中提供高速存取與高速骨幹。衛星式寬頻存取機構也 非常適合在新核心上所發展的多點服務。 纜線網路架構 纜線網路發展爲類比視訊娛樂服務之主要寬頻廣播。 目前核心纜線基礎架構適合做爲單向視訊廣播的服務。纜 線服務提供者現在正在升級它們的纜線基礎架構,以便能 支援高速網際網路存取。於是在纜線網路的NGN戲碼 中,纜線將對IP服務提供新的存取機構,而同時使用目 前的視訊廣播技術來傳輸視訊內容。因此,附加在NGN 纜線式基礎架構上的IP致能式元件將利用在有線NGN 所描述之所有新構件與能力的優點。這會造就經由有線或 纜線基礎架構來存取之元件間的無縫式服務。NGN纜線 基礎架構可以利用同樣的有線NGN元件來提供IP式電 話服務,其中有線NGN元件可提供IP電話給有線IP 元件。 與NGN進行介面溝通之數位網路區段包括一同軸纜 線區域迴路,其連接到一執行QAM/DPSK協定的纜線 4HICKMAN/200026TW, AND1P122.TW 49 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閲讀背面之注意事項再填寫本頁) 訂---------線蠢 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(s0) 資料調變器。同軸迴路以乙太網路纜線調變解調器 (Ethernet cable modem)終止於顧客處,其中乙太網路 纜線調變解調器傳送IP調(IP tone)給在PC或應用程式 伺服器上的應用程式(語音、視訊與資料等)。所使用的纜 線調變解調器提供從每秒2到10M位元之大範圍的頻寬 選擇給使用者與應用程式,其端視硬體組態與設備供應商 的選擇。 隨著在有線系統中之新核心的演進,對IP服務而言 纜線得以持續提供另一種寬頻存取機制。隨著新核心在能 力的成熟與加強(大約十年),使得它可以提供高速即時視 訊內容(提供與纜線相同的品質),可以預期的是纜線架構 將會變成一個完全的IP存取機制(如同所有有線存取變 成IP存取機制一般)。之後,廣播視訊內容將傳遞到附 力口 IP致能式纜線架構之元件,就如同任何其他豐富媒體 由IP網路傳遞一般。可以想像的是視訊編碼技術,如 MPEG2與動作JPEG會被更進一步改良,用以在纜線基 礎架構上使用NGN與CORE傳遞機制來傳遞更高解析 度的數位媒體。網路變得更具穿透性,且應用程式與內容 物驅策服務創造程序的創造性。PSTN型的服務也會傳遞 到經由纜線存取連接的元件,就如同它們在新核心上傳遞 到其他有線連接元件一般。 NGN創造策略 4HICKMAN/200026TW, AND1P122.TW 50 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 癲 裝 訂---------Moderate ruler length 97 2 X 10 2 / | \ Standard 4) AS) N (C quasi standard bidder 1226164 A7 B7 printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 5. Description of invention (ψα) "New Core" network Most of the "new core" attributes of the road architecture are part of NGN. These include all the intelligent components of the above-mentioned packetized NGN. The emergence of the new core architecture has reached the time limit of the traditional PSTN network infrastructure. Traditional The PSTN network architecture can not be removed from the public network, it can continue to exist as a comprehensive and accessible telex communication service, which can be acquired and adjusted by government agencies at high prices (AMTRAK model). For the purpose of technological innovation, the traditional PSTN network has become unimportant. With the decline of the PSTN-type access method, the entire IP-type access method is presented in the new core architecture, and all its terminal elements connected to the new core All are IP-enabled. All existing wired access methods (xDSL, T-ΐ, T-3, and fiber, etc.) will continue to provide access to IP-based services via the new core. New access technologies (eg, po wer-line approach) will emerge, but still use the same packet capabilities in the new core. The trend observed in NGN continues with increased broadband access. Other access methods (cable, satellite, and wireless) ) Will also complete the transition to the new core architecture. For complete services, these will become IP-enabled access technologies using the new core, thereby truly providing seamless services for many different access technologies. Wireless data network architecture The current wireless "core" network includes wireless access and roaming capabilities' which can interoperate with the wired PSTN core infrastructure to provide interoperable PSTN services. When the PSTN is transferred to NGN and the new core 4HICKMAN / 200026TW, AND1P122.TW 47 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ Installation—I—Order ------- --Line up · (Please read the precautions on the back before filling this page) A7 1226164 _____ B7 V. Description of the invention (knee) (Please read the precautions on the back before filling out this page) Basics of wireless PSTN access The architecture will also be transferred and connected to NGN and Core to provide wireless PSTN access services when using the new capabilities provided by NGN and new cores. Innovations will also occur in wireless terminal devices, enabling them to become IP-enabled and allow wired IP-based The mobility of service capabilities (such as the ability to access data and send and receive email) will generate more innovation. Due to the traditional characteristics of wireless infrastructure. These methods of wireless access to new cores are due to the old nature of wireless infrastructure. Limited to lower transmission speeds, however, new broadband wireless access will emerge to provide new IP-enabled wireless components that can provide broadband services via wireless / motorized components. In Europe, technically significant improvements, such as GSM, have provided vision for certain NGN and new CORE capabilities, such as 300KB of access bandwidth to pass information to handheld wireless components. At this stage, when combined with the intelligent capabilities of NGN and the new CORE backbone, the potential of combining these capabilities with the power of traditional wireless communications (such as roaming and digital error handling) seems unlimited. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. LMDS is a technology emerging in regional high-speed wireless access. It uses 25-3 5 GHz microwave spectrum for point-to-point and point-to-multipoint communication. End users can share the antenna connected to the digital receiver, and the digital receiver is connected to a channel block (c h a η n e 1 b a n k). The application server serves as the interface between its voice (PBX), video (CODEC), or data (router or switch) via the channel block and NGN. The conversation starts with the application that interacts with the server to request authentication (AAA), and then routes the connection through the NGN components such as the gateway and the switch, and the originator and the destination application Establish a conversation. 4HICKMAN / 200026TW, AND1P122.TW 48 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 male 1) 1226164 A7 B7 V. Description of the invention (called "combined satellite data network architecture in addition to wireless access infrastructure In addition, new service providers have appeared to try to use low earth orbiting satellites (LEOS) to build new access technologies and backbone network infrastructures. These early networks were built using traditional PSTN service models. Therefore, the bandwidth expansion of data services is lacking. In the new core, these will be transferred to the new packet-switched broadband LEO infrastructure, which provides high-speed access and high-speed backbone in the packet-type NGN and new core. Satellite-type broadband storage The access mechanism is also very suitable for the development of multipoint services on the new core. Cable network architecture Cable networks have evolved into the main broadband broadcast of analog video entertainment services. At present, the core cable infrastructure is suitable for unidirectional video broadcast. Services. Cable service providers are now upgrading their cable infrastructure to support high-speed Internet access. In the NGN scenario of the cable network, the cable will provide a new access mechanism for IP services, while using the current video broadcasting technology to transmit video content. Therefore, the IP attached to the NGN cable-based infrastructure Capable components will take advantage of all the new building blocks and capabilities described in wired NGN. This will result in seamless services between components accessed via wired or cable infrastructure. NGN cable infrastructure can utilize the same wired NGN components to provide IP-based telephone services, where wired NGN components can provide IP telephony to wired IP components. The digital network segment that interfaces with NGN includes a coaxial cable area loop that is connected to an implementation of the QAM / DPSK protocol Cable 4HICKMAN / 200026TW, AND1P122.TW 49 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page) Order ------ --- Line printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 B7 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs V. Invention Description (s0) Data Modulator. Coaxial Circuit The Ethernet cable modem terminates at the customer. The Ethernet cable modem sends the IP tone to the PC or application server. Applications (voice, video, data, etc.). The cable modem used provides users and applications with a wide range of bandwidth options from 2 to 10Mbits per second, its end-view hardware Configuration and equipment vendor selection. With the evolution of new cores in wired systems, cables continue to provide another broadband access mechanism for IP services. As the new core matures and strengthens its capabilities (about ten years), enabling it to provide high-speed real-time video content (providing the same quality as cable), it is expected that the cable architecture will become a full IP access Mechanism (as all wired access becomes an IP access mechanism). After that, the broadcast video content will be delivered to the components of the IP-enabled cable architecture of the power port, just like any other rich media is delivered through the IP network. It is conceivable that video coding technologies such as MPEG2 and motion JPEG will be further improved to use NGN and CORE transfer mechanisms on the cable infrastructure to deliver higher resolution digital media. The Internet has become more transparent, and applications and content have driven creativity in the process of creating services. PSTN-type services are also delivered to connected components via cable access, just as they are delivered to other wired connecting components on the new core. NGN creation strategy 4HICKMAN / 200026TW, AND1P122.TW 50 This paper size applies Chinese National Standard (CNS) A4 specification (210 X 297 mm) (Please read the precautions on the back before filling this page) ----
1226164 A7 經濟部智慧財產局員工消費合作社印製 B7 五、發明說明(G() 網路轉換設計包括下列幾個時期 一策略 -市場試驗 一服務開辦 一鞏固與最佳化 策略 決定目前網路要從核心到NGN或新核心之連續演化 中何處切入。在確定適當的網路位置後,選擇一個架構方 案能最佳地服務企業與技術標的。 市場試驗 展開一市場試驗可以量測與評估所提案之服務的可行 性。此外,此試驗使從基礎架構之特定部分轉換到NGN 與新核心的方式變得有效與可行。市場試驗提供進出標 準、運作、關鍵效能指標等來評定市場試驗的成功與否。 服務開辦 發展、計劃、管理可用於以上述發展策略爲基礎之網 路的新核心之開展詳細的網路、系統、程序與程式管理等 等方面。這確保網路系統的計劃與發展在未來可以準備 好。00S與支援辦公室系統(back-office systems)能 夠支援在新核心中之服務創造與管理所需的程序。網路創 造程序提供程式管理工具,以確保開創可以被成功地執 行。這些包括網路創造的進入與離開標準、以及品質管理 的KPIs、程式計劃與管理工具。 服務鞏固與最佳化 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線 ίΐι (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明( ςζ) 當網路操作員轉向操作與維護NGN,在這些服務與 能力會爲了 NGN發展的期間,將會有許多並存之市場驅 動過程。網路創造過程提供工具來協助客戶改善這些並行 過程的效率。這些最佳化的努力將包括驅策改變之組織化 程序與技術,以依據鞏固程序(consolidation of processes)來創造出效率,以及多種測量工具來決定此 鞏固程序的成功。網路架構地圖與企業藍圖將做爲基礎, 以確保載鞏固時期NGN維持所需要的架構工程,以長期 支持之。 既然關於NGN的細節已經提出,現在當服務品質下 降時,將呈現與收費有關的資訊。 服務與帳務之退化的品質 典型的電傳通訊網路包括散佈一地理區域的多重電傳 通訊交換器。當使用者撥一通電話,此電話連線在到達目 的端前會經由一個或多個交換器轉傳/路由(routed)。 第1A圖繪示一個跨越美國之電傳系統102的例 子。爲了說明方便,發話者104從加州洛杉磯撥通電話 給位在紐約州的紐約市之對方112。此通話連線一般透 過三個交換器來傳輸:加州洛杉磯市交換器106 '伊利 諾州芝加哥市交換器108與紐約州紐約市交換器1 ° 在此情節下,起始交換器爲加州洛杉磯市交換器106 ’ 而終端交換器爲紐約州紐約市交換器11 0。 每一個交換器106-110連接兩個或更多資料存取點/ 站(Data Access Points,DAP) 116-120,例如主 4HICKMAN/200026TW, AND1P122.TW 九紙張尺度適^中國國家標準(CNS)A4規格(210 χ 297公釐) (請先閱讀背面之注音心事項再填寫本頁) -裝 i ! 訂---------線- 經濟部智慧財產局員工消費合作社印製 1226164 A7 經濟部智慧財產局員工消費合作社印製 B7_五、發明說明6¾) DAP 116-120 與備用 DAP 116-120°DAP 116-120 是一種設施,用來從交換器106-1 10接收資訊要求,並 處理要求與回傳所要求的資訊給發出要求的交換器106-110。交換器106-110使用來自DAP 116-120的資 訊,用以經過網路處理連線。 當連線通話通過其中一個交換器106-110時,該交 換器會產生一個通話記錄。此通話記錄包括通話的資訊, 其包括(但不限制):路由、帳務單據、通話特性與失誤排 解等資訊。在通話終結後,每一個處理該通話的交換器 106-110完成相關的通話記錄。交換器106-110結合多 個通話記錄成爲一個帳單區塊(billing block)。 當一交換器106-110塡完帳單區塊,交換器106-. 110傳送此帳單區塊到一帳單中心(billing cente〇114。於是,帳單中心114從每一個處理該通話 的交換器106-110接收一帳單區塊,在此例子中將接收 三個帳單區塊。帳單中心114搜尋每一帳單區塊與取回 與該通話相關的通話記錄,藉以取回處理該通話之每一個 交換器106-110的一通話記錄。帳單中心114接著使用 一個或更多的取回之通話記錄以產生一帳單記錄(billing entry)。帳單中心1 14也連接到每一個DAP 1 16-120 來取回關於交換器106-110或通話記錄的資訊。然而, 在本發明中帳單也會增加,因爲倂合網路也包含代理伺服 器智慧(proxy intelligence)。 (請先閱讀背面之注意事項再填寫本頁) 4HICKMAN/200026TW, AND1P122.TW 53 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(训) 第1B圖係根據本發明之較佳實施例所繪製的網路資 料管理130的方塊圖。網路資料管理130包括做爲網路 效能與流量分析的目的之使用資料以及事件之收集。此資 料可以是在服務管理層對帳務(等級與折扣)程序的輸入, 其端視服務與其架構來決定。 此程序提供足夠與相關的資訊來檢驗對服務等級協議 (Service Level Agreements,SLA)爲相容/非相容。 此程序也對等級與帳務提供足夠的使用資訊。 這程序確保網路效能目標可以被追蹤,且當不符合 (超過臨界値、效能下降)時,可以發出通知。這也包括帳 務之臨界値與特定需求。此包括容量、使用、流量與使用 收集等資訊。在某些狀況,爲了流量控制的目的,流量條 件的改變可以激發網路的改變。降低等級之網路容量將導 致向網路計劃要求更多資源。 第1B-1圖繪示一流程圖,用來顯示依據本發明之較 佳實施例的網路資料管理程序。首先,在步驟150,關 於在一倂合網路上所發生之使用與事件的資料將被收集。 接著,在步驟152,資料接著被分析以決定倂合網路的 狀態。之後執行步驟154,資料在管理倂合網路時被使 用。最後在步驟156,帳單率與折扣將依倂合網路的狀 態來加以決定。 除了網路資料管理13 0產生帳單事件外,本發明也 使用顧客介面管理程序132,如第1C所示,來直接與顧 客互動,並且將顧客的要求與詢問轉譯成適當的“事 4HICICMAN/200026TW, AND1P122.TW 54 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------ I------ 丨訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明(0) 件”,諸如訂單或問題票據的產生、或帳單調整等。此程 序記錄顧客聯繫資料,直接詢問合適廠商以及追蹤完成狀 態。在這些顧客直接存取服務管理系統的例子中,程序確 保影像橫跨系統的一致性’並確保安全性以防止顧客傷害 網路或其他顧客。此目標是要提供顧客時常要求之有意義 的與即時性的顧客聯繋經驗。 第1C-1圖係一流程圖,其顯示依據本發明之較佳實 施例的顧客介面管理程序。首先在步驟158,倂合網路 顧客接收到服務等級協議。接著在步驟160,此服務等 級便被加以儲存。之後在步驟162,接收網路顧客的詢 問以反映與倂合網路相關的發生事件。之後,在步驟 164,依據顧客詢問與服務等級協議來產生對應的_件。 網路資料管理130與顧客介面管理程序132係用來 提供資訊給顧客服務品質管理程序134,其如第1D圖所 示。顧客服務品質管理程序134包括在服務敘述、服務 等級協議(SLA)以及其他與服務相關的文件中所定義之 服務品質的監控、管理與報告。其包括網路效能,但也包 括如即時完成訂單等之服務參數所呈現的效能。此程序的 輸出爲標準(預定)與例外報告,其包括表單. 經濟部智慧財產局員工消費合作社印製 (d a s h b 〇 a r d)、針對S L A之服務效能、任何發展容量問 題的報告與顧客使用型態之報告等等。此外,此程序從顧 客處回應效能詢問。對於違反SLA,此程序支援通知問 題處理,而對違反QoS則通知服務品質管理136。目標 是爲了要提供有效的監控。監控與報告必須在所提供的服 4HICKMAN/200026TW, AND1P122.TW 55 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 五、發明說明(外) 務參數上提供有意義與即時的效能資訊給SP管理與顧 客。此目標也用以管理符合特定SLA委任與標準服務委 任的服務等級。 第1D-1圖係一流程圖,其顯示依據本發明之較佳實 施例的顧客服務品質管理程序。首先在步驟166,接收 一倂合網路事件,其可以包括顧客詢問、需求報告、完成 通知、服務品質項目、服務等級協議(SLA)項目、服務 問題資料、品質資料、網路效能資料與/或網路組態資 料。接著在步驟168,系統決定要產生的顧客報告。在 步驟170,根據所接收的事件產生顧客報告。 第1E圖繪示依據本發明之較佳實施例之服務品質管 理(Service Quality Management) 136 的方塊圖。服 務品質管理程序136在一服務等級基準下支援監控服務 或產品品質,以能夠決定: •是否服務等級爲一致。 •對服務或產品是否有任何一般性的問題。 •是否服務的銷售與使用能被追蹤以預測。 此程序也包含採取適當的行動來對每一個服務等級在 協議的目標中保持服務等級,並且也保持領先需求或發出 警訊給銷售程序以減緩銷售。此目標是要提供有效的服務 特定監控與管理以及有意義與即時的效能資訊於特定服務 的參數之上。此目標也用以管理對於特定服務而言符合 SL A委任與標準服務委任的服務等級。 4HICKMAN/200026TW,AND1P122.TW 56 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製1226164 A7 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs B7 V. Invention Description (G () Network conversion design includes the following periods: Strategy-Market test-Service launch-Consolidation and optimization strategies determine the current network requirements Where to enter in the continuous evolution from the core to the NGN or new core. After determining the appropriate network location, choose an architecture solution that can best serve the company and the technology target. Market test launch A market test can measure and evaluate the agency The feasibility of the proposed service. In addition, this test makes the transition from a specific part of the infrastructure to NGN and the new core effective and feasible. Market tests provide access standards, operations, key performance indicators, etc. to evaluate the success of market tests No. Service development, planning, and management can be used to develop detailed network, system, process, and program management for the new core of the network based on the above development strategy. This ensures the planning and development of the network system Can be prepared in the future. 00S and back-office systems can support the new The process of service creation and management in mind. The network creation process provides program management tools to ensure that the creation can be successfully performed. These include the entry and exit standards for network creation, as well as KPIs for quality management, program planning and management Tools. Consolidation and optimization of services 4HICKMAN / 200026TW, AND1P122.TW This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) ---------------- ---- Order --------- Line ίΐι (Please read the notes on the back before filling this page) 1226164 A7 B7 V. Description of Invention (ζ) When the network operator turns to operate and maintain NGN, While these services and capabilities will develop for NGN, there will be many co-existing market-driven processes. The network creation process provides tools to help customers improve the efficiency of these parallel processes. These optimization efforts will include organizations that drive change Process and technology to create efficiency based on consolidation of processes, and a variety of measurement tools to determine the success of this consolidation process. Network architecture maps and enterprise blueprints will be used as the basis In order to ensure that NGN maintains the necessary structural engineering during the consolidation period, and supports it for a long time. Now that the details about NGN have been proposed, now when the service quality declines, information related to charging will be presented. The degraded quality of service and accounting A typical telex communication network includes multiple telex communication switches that distribute a geographic area. When a user dials a phone, the telephone connection is relayed / routed through one or more switches before reaching the destination. Figure 1A shows an example of a telex system 102 across the United States. For convenience of explanation, the caller 104 dials from Los Angeles, California to the other party 112 in New York City, New York. This call connection is usually transmitted through three switches: Los Angeles, California, 106 'Chicago, Illinois, 108 and New York, NY, 1 ° In this scenario, the initial switch is Los Angeles, California Switch 106 'and the terminal switch is New York City, NY 110. Each switch 106-110 is connected to two or more Data Access Points (DAP) 116-120, such as the main 4HICKMAN / 200026TW, AND1P122.TW. Nine paper standards are applicable ^ Chinese National Standard (CNS) A4 size (210 χ 297 mm) (Please read the phonetic notes on the back before filling out this page)-Install i! Order --------- Line-Printed by the Intellectual Property Bureau of the Ministry of Economic Affairs Consumer Cooperatives 1226164 A7 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs B7_V. Invention Description 6¾) DAP 116-120 and standby DAP 116-120 ° DAP 116-120 is a facility for receiving information requests from switches 106-1 10 , And process the request and return the requested information to the requesting exchange 106-110. Switches 106-110 use information from DAP 116-120 to process connections over the network. When a connected call passes through one of the switches 106-110, the switch will generate a call log. This call log includes call information, which includes (but is not limited to): routing, billing documents, call characteristics, and troubleshooting. After the call is terminated, each switch 106-110 that handles the call completes the relevant call record. The switches 106-110 combine multiple call logs into a billing block. When an exchange 106-110 completes the billing block, the exchange 106-. 110 transmits the billing block to a billing center (billing cente 114). Therefore, the billing center 114 processes the call from each The exchangers 106-110 receive a billing block, in this example three billing blocks will be received. The billing center 114 searches each billing block and retrieves the call history related to the call, thereby retrieving it A call log for each switch 106-110 that handles the call. The billing center 114 then uses one or more retrieved call logs to generate a billing entry. The billing center 114 is also connected Go to each DAP 1 16-120 to retrieve the information about the switch 106-110 or the call log. However, the bill will also increase in the present invention because the hybrid network also contains proxy intelligence (Please read the notes on the back before filling out this page) 4HICKMAN / 200026TW, AND1P122.TW 53 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) 1226164 A7 B7 Employees of Intellectual Property Bureau, Ministry of Economic Affairs Printed by Consumer Cooperatives 5 Description of the Invention (Training) FIG. 1B is a block diagram of a network data management 130 according to a preferred embodiment of the present invention. The network data management 130 includes usage data and events for the purpose of network performance and traffic analysis. This information can be entered in the service management account (level and discount) process, which depends on the service and its structure. This process provides sufficient and relevant information to verify service level agreements (Service Level Agreements) (SLA) is compatible / non-compatible. This process also provides sufficient usage information for levels and accounting. This process ensures that network performance goals can be tracked, and when non-compliance (exceeds critical threshold, performance degradation), Notifications can be issued. This also includes critical thresholds and specific needs of the account. This includes information on capacity, usage, traffic, and usage collection. In some cases, for the purpose of flow control, changes in traffic conditions can stimulate changes in the network . Decreasing the level of network capacity will cause more resources to be requested from the network plan. Figure 1B-1 shows a flowchart to show the basis A network data management program according to a preferred embodiment of the invention. First, at step 150, data on usage and events occurring on a converged network will be collected. Then, at step 152, the data is then analyzed to determine The status of the combined network. Then step 154 is performed, and the data is used when managing the combined network. Finally, at step 156, the billing rate and discount will be determined based on the status of the combined network. In addition to network data management In addition to generating billing events, the present invention also uses the customer interface management program 132, as shown in Section 1C, to directly interact with customers, and translate customer requests and inquiries into appropriate "events 4HICICMAN / 200026TW, AND1P122.TW 54 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ I ------ 丨 Order --------- (Please read the notes on the back before filling this page) 1226164 A7 B7 V. Description of the Invention (0), such as the generation of order or problem bill, or bill adjustment. This procedure records customer contact information, directly inquires the appropriate manufacturer, and tracks the completion status. In these examples of customers directly accessing the service management system, the program ensures the consistency of the image across the system 'and ensures security to prevent customers from harming the Internet or other customers. The goal is to provide meaningful and immediate customer contact experiences that customers often demand. Figure 1C-1 is a flowchart showing a customer interface management procedure according to a preferred embodiment of the present invention. First at step 158, the network customer receives a service level agreement. The service level is then stored in step 160. Thereafter, at step 162, an inquiry from the internet customer is received to reflect the occurrence of events related to the coupled network. Then, in step 164, a corresponding case is generated according to the customer inquiry and the service level agreement. The network data management 130 and the customer interface management program 132 are used to provide information to the customer service quality management program 134, as shown in FIG. 1D. Customer service quality management procedures 134 include the monitoring, management, and reporting of service quality as defined in service descriptions, service level agreements (SLAs), and other service-related documents. It includes network performance, but also includes performance presented by service parameters such as instant order fulfillment. The output of this program is standard (scheduled) and exception reports, which include forms. Printed by the consumer co-operatives of the Intellectual Property Bureau of the Ministry of Economic Affairs (dashb 〇ard), service performance for SLAs, reports of any development capacity issues, and customer usage patterns Report, etc. In addition, this procedure responds to performance inquiries from customers. For SLA violations, this procedure supports notification problem handling, and for QoS violations, notification of quality of service management136. The goal is to provide effective monitoring. Monitoring and reporting must be provided on the provided service 4HICKMAN / 200026TW, AND1P122.TW 55 This paper size is applicable to Chinese National Standard (CNS) A4 specifications (210 X 297 mm) 1226164 A7 B7 V. Description of invention (outside) service parameters Meaningful and timely performance information for SP management and customers. This goal is also used to manage service levels that meet specific SLA appointments and standard service appointments. 1D-1 is a flowchart showing a customer service quality management procedure according to a preferred embodiment of the present invention. First, in step 166, a composite network event is received, which may include customer inquiries, demand reports, completion notifications, service quality items, service level agreement (SLA) items, service problem data, quality data, network performance data, and / Or network configuration data. Then at step 168, the system decides which customer report to generate. At step 170, a customer report is generated based on the received event. FIG. 1E illustrates a block diagram of Service Quality Management 136 according to a preferred embodiment of the present invention. The service quality management process 136 supports monitoring service or product quality on a service level basis to be able to determine: • Whether the service levels are consistent. • Are there any general questions about the service or product. • Whether sales and usage of services can be tracked to predict. This process also includes taking appropriate action to maintain the service level for each service level within the goals of the agreement, and also to keep demand ahead or issue warnings to the sales process to slow sales. The goal is to provide effective service-specific monitoring and management, as well as meaningful and real-time performance information on the parameters of specific services. This goal is also used to manage service levels that meet SL A and standard service appointments for a particular service. 4HICKMAN / 200026TW, AND1P122.TW 56 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page) Printed by the Employees ’Cooperative of Intellectual Property Bureau of the Ministry of Economic Affairs
1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(q) 第.1E-1圖係一流程圖,其顯示依據本發明之較佳實 施例的服務品質管理程序。首先在步驟172,接收一倂 合網路事件,其可以包括預測、品質標的、可獲得容量、 服務問題資料、服務品質違反、效能趨勢、使用趨勢、問 題趨勢、維護活動、維護進程以及/或信用違反等等。接 著在步驟174,品質管理網路資料被決定。在步驟 176,產生品質管理網路資料。上述品質管理網路資料可 以包括規範資料、容量資料、服務等級品質資料、服務修 正推薦、額外容量需求、效能要求以及/或使用要求。最 後,在步驟178,確認一網路程序來傳送產生的資料。 第1F圖繪示問題處理程序138的方塊圖。問題處理 程序138接收來自顧客介面管理程序132與顧客服務品 質管理程序134所傳來的資訊。它用來接收來自顧客的 服務抱怨,解決問題滿足顧客,並對修理或回復活動提供 有意義的狀態。此程序也負責任何影響服務的問題,包 括: •在一中斷事件(不論是否由顧客通報)中通知顧 客。 •解決問題以滿足顧客。 •對修理或回復活動提供有意義的狀態。 此專業行動管理也包括預期的維護停止期間。而目標 在於將絕大部分的問題確認並與顧客溝通,提供有意義的 狀態並在最短時間內解決。1226164 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 5. Description of the Invention (q) Figure .1E-1 is a flowchart showing the service quality management procedure according to the preferred embodiment of the present invention. First in step 172, a combined network event is received, which may include predictions, quality targets, available capacity, service problem data, service quality violations, performance trends, usage trends, problem trends, maintenance activities, maintenance processes, and / or Credit breaches and more. Then in step 174, the quality management network data is determined. At step 176, quality management network data is generated. The above quality management network data may include specification data, capacity data, service level quality data, service correction recommendations, additional capacity requirements, performance requirements, and / or usage requirements. Finally, in step 178, a network procedure is confirmed to transmit the generated data. FIG. 1F illustrates a block diagram of the problem processing program 138. The problem handling program 138 receives information from the customer interface management program 132 and the customer service quality management program 134. It is used to receive service complaints from customers, solve problems to satisfy customers, and provide meaningful status for repair or response activities. This procedure is also responsible for any issues affecting the service, including: • Notifying customers in the event of an outage (whether or not notified by the customer). • Solve problems to satisfy customers. • Provide meaningful status for repair or response activities. This professional action management also includes the expected maintenance shutdown period. The goal is to identify and communicate the vast majority of issues with customers, provide meaningful status, and resolve in the shortest time.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注咅?事項寫本頁) 裝 訂· --線· A7 1226164 B7 ^------— -~- ' ' 五、發明說明(%) 第1F-1圖係一流程圖,其顯示依據本發明之較佳實 施例的問題處理管理程序。首先在步驟180,系統接收 在倂合網路中的問題通知。接著在步驟182,決定在倂 合網路中此問題的解決方案。此解決方案可以包括狀態報 告、解決通知、問題報告、服務重組、難題通知、服務等 級協定違反以及/或提中斷通知。最後在步驟184,追蹤 解決方案之實施進程。 問題處理程序138與網路資料管理130取得資訊給 等級評估與折扣程序140,其如第1G圖所示。依據所需 之顧客對顧客基準,此程序應用正確的等級評估規則於使 用資料。它也應用任何同意的折扣於部分的訂貨程序,做 爲推廣折扣、索費與停止使用期間之用。此外,因爲服務 等級協定不符合,等級評估與折扣程序140應用於任何 應支付的折扣。此目標是要正確地評等使用與正確地使用 折扣、推廣與信用。 第1G-1圖係一流程圖,其顯示依據本發明之較佳實 施例的等級評估與折扣程序。首先在步驟185,接收倂 合網路顧客使用資訊。在步驟186,蒐集網路服務等級 協議之違背行爲。步驟187,等級評估與折扣系統接收 網路服務品質之違背行爲。接著在步驟188,評估規則 應用在網路顧客使用資訊。在步驟189,依據網路服務 品質違背行爲來決定協商的折扣。在步驟190,依據網 路服務等級協定違背行爲來決定退費。之後在步驟 4HICKMAN/200026TW, AND1P122.TW 58 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注音?事項再填寫本頁) |裝--------訂---------線| 經濟部智慧財產局員工消費合作社印製 A7 1226164 B7__ 五、發明說明(^) 191,提供反映使用資訊、協商折扣與退費的帳單資料, 藉以產生顧客發票。 利用來自等級評估與折扣程序140之資訊,如第1 Η 圖所示之發票與收集程序142產生正確的帳單資訊。此 程序包括寄發發票給顧客、處理付費與聚集付費款項。此 外,此程序也處理顧客詢問關於帳單的事情,並負責解決 帳單問題以符合顧客的滿意。目標是要提供正確的帳單, 且假如有帳務問題,可以以適當的狀態對顧客迅速地解決 問題。另一額外的目標係在服務提供者以專業與顧客導向 之態度來收集款項。 第1Η-1圖係一流程圖,其顯示依據本發明之較佳實 施例的發票與收集程序。首先在步驟192,系統接收顧 客帳戶詢問與顧客付款資訊。接著在步驟193,帳單資 料,包括違反服務品質所產生的折扣與因爲違反服務等級 協定所產生的退費等均被加以收集而處理。之後在步驟 194,依據顧客付款資訊與帳單資料產生顧客帳戶發票而 傳送出去。 事件記錄者與事件管理者提供仲裁與活動追蹤。事件 記錄者與事件管理者使用個人訂定的規則資料庫來取得服 務變差的等級評估與帳務資訊。利用專家系統對每一個顧 客,事件驅動器、收集器與系統所產生的管理者分析通知 事件做適合的能力規劃。當接收到一通知事件,系統分析 事件並使用它來認證顧客身分。若顧客了遭遇侵害顧客合 約的非影響事件,通知事件也用來給顧客日後可抵帳的憑 4HICKMAN/200026TW, AND1P122.TW 59 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------1 -裝--- (請先閱讀背面之注意事項寫本頁) 線. 經濟部智慧財產局員工消費合作社印製 1226164 A7 經濟部智慧財產局員工消費合作社印製 B7___五、發明說明(G〇) 證。除了系統本身產生通知事件外,萬一諸如此類事件發 生,顧客也能夠直接通知服務提供者。 第2A圖係一流程圖,其繪示透過本發明之倂合網路 的媒體通訊。當一顧客開始使用倂合網路,首先在步驟 220倂合網路使用IP資訊在網路上將媒體轉移,以路由 到合適的目的端。在網路上轉移的媒體可以是電話資料、 影像資料或任何其他能夠進行封包交換傳輸的資料。 在第二步驟222,依據媒體傳輸之服務品質產生事 件。如先前第1D圖與第1E圖中所描述,這些事件包括 違反SLA之效能通知以及來自顧客介面管理程序132的 顧客產生的事件。 在第三步驟224,在步驟222所產生的事件被用來 產生顧客的帳單。除了由倂合網路所提供之服務的一般帳 單外,帳單也會依據在媒體傳輸時所產生的事件來加以修 正。例如,代表違反SLA事件係用來給予顧客於日後可 抵帳的憑證。如上述第1F圖、第1 G圖與第1 Η圖所討 論,問題處理程序138負責接收服務抱怨與其他影響服 務問題。連同網路資料管理130,問題處理程序取得資 料給折扣程序140。依據顧客對顧客導向基準,折扣程 序140使用正確的等級評估規則,並且對如停止使用與 其他違反SLA等事件進行折扣。最後,發票與收集程序 142利用來自折扣程序140之資訊產生顧客帳單資訊。 爲了要更加了解本發明,再另外描述一些關於電傳趣 訊網路的專有名詞是相當有幫助的。一電話通話進入位於4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the note on the back first? Matters write this page) Binding · --Line · A7 1226164 B7 ^ ---------~-'' V. Description of the Invention (%) Figure 1F-1 is a flowchart showing a problem management program according to a preferred embodiment of the present invention. First at step 180, the system receives a notification of a problem in the coupled network. Then, in step 182, a solution to this problem in the coupled network is decided. This solution can include status reports, resolution notifications, problem reports, service reorganizations, problem notifications, service level agreement violations, and / or notifications of outages. Finally, at step 184, the implementation of the solution is tracked. The problem processing program 138 and the network data management 130 obtain information to the level evaluation and discount program 140, as shown in FIG. 1G. Based on the required customer-to-customer benchmarks, this procedure applies the correct rating assessment rules to the usage data. It also applies any agreed discounts to part of the ordering process as a way to promote discounts, charges and discontinuation periods. In addition, because the service level agreement does not comply, the level assessment and discount program 140 applies to any discounts that should be paid. The goal is to correctly rate the use and proper use of discounts, promotions, and credit. Figure 1G-1 is a flow chart showing a rating evaluation and discount procedure according to a preferred embodiment of the present invention. First, in step 185, the customer's usage information is received. In step 186, network service level agreement violations are collected. Step 187: The rating evaluation and discount system receives a violation of the quality of the Internet service. Then in step 188, the evaluation rules are applied to the online customer usage information. In step 189, the negotiated discount is determined based on the violation of the quality of the network service. At step 190, a refund is determined based on the network service level agreement violation. Then in step 4HICKMAN / 200026TW, AND1P122.TW 58 This paper size is applicable to the Chinese National Standard (CNS) A4 specification (210 X 297 mm) (Please read the note on the back? Matters before filling out this page) | Installation ---- ---- Order --------- line | Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 1226164 B7__ V. Invention Description (^) 191, providing accounts that reflect usage information, negotiate discounts and refunds Information to generate customer invoices. Using the information from the rating evaluation and discount process 140, the invoice and collection process 142 shown in Figure 1 Η generates the correct billing information. This process includes sending invoices to customers, processing payments and collecting payments. In addition, the program handles customer inquiries regarding billing and is responsible for resolving billing issues to meet customer satisfaction. The goal is to provide the correct billing, and if there is a problem with the billing, the customer can be quickly resolved in the proper state. Another additional goal is for service providers to collect money in a professional and customer-oriented manner. Figures 1Η-1 are a flowchart showing an invoice and collection procedure according to a preferred embodiment of the present invention. First at step 192, the system receives a customer account inquiry and customer payment information. Then in step 193, billing information, including discounts due to violations of service quality and refunds due to violations of service level agreements are collected and processed. In step 194, a customer account invoice is generated based on the customer payment information and billing information and transmitted. Event recorders and event managers provide arbitration and activity tracking. Event recorders and event managers use personally defined rule databases to obtain grade assessments and account information for service degradation. Use the expert system to analyze and notify the events generated by each customer, event driver, collector, and system to make appropriate capacity planning. When a notification event is received, the system analyzes the event and uses it to authenticate the customer. If the customer encounters a non-affecting incident that infringes on the customer contract, the notification event is also used to provide the customer with a deductible account in the future. 4HICKMAN / 200026TW, AND1P122.TW 59 Li) ------------ 1 -install --- (please read the notes on the back to write this page) line. Printed by the Intellectual Property Bureau of the Ministry of Economic Affairs Consumer Cooperatives 1226164 A7 Intellectual Property of the Ministry of Economic Affairs Bureau employee consumer cooperatives printed B7___ V. Invention Description (G〇) Certificate. In addition to the system itself generating notification events, the customer can also directly notify the service provider in the event of such events. Figure 2A is a flowchart illustrating media communication through the coupled network of the present invention. When a customer starts using a hybrid network, the hybrid network first uses IP information to transfer media on the network in step 220 to route to the appropriate destination. The media transferred on the Internet can be phone data, video data, or any other data that can be transmitted by packet exchange. In a second step 222, an event is generated based on the quality of service of the media transmission. As previously described in Figures 1D and 1E, these events include notifications of performance violations of the SLA and events generated by customers from the customer interface management program 132. In a third step 224, the event generated in step 222 is used to generate a customer's bill. In addition to the general billing of services provided by the affiliate network, the billing is corrected based on events that occur during media transmission. For example, a representative SLA violation event is used to give a customer a voucher that can be debited later. As discussed in Figures 1F, 1G, and 1 above, the problem handling program 138 is responsible for receiving service complaints and other issues affecting the service. Together with the network data management 130, the problem handling program obtains the data to the discount program 140. Based on the customer-to-customer-oriented benchmark, the discount program 140 uses the correct rating evaluation rules and discounts such as discontinuation of use and other SLA violations. Finally, the invoice and collection process 142 uses the information from the discount process 140 to generate customer billing information. In order to better understand the present invention, it is quite helpful to describe some other proper terms related to the telecom network. A phone call into located
4HICICMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝·-- (請先閱讀背面之注意事項本頁} 訂: Φ -線· 1226164 A7 B7 五、發明說明(w) 稱爲原始埠(originating port)或主幹(trunk)的傳輸線 上之交換器中。原始埠是由相同起始位置進入之交換器中 的眾多傳輸線的其中一條。此埠群(group of ports)是 起始主幹群。在處理一進來的通話後,交換器將此通話傳 送到〜目的端,其可以是另一交換器、區域交換電話公 司 '或私人分支交換機構。通話透過稱爲終端埠 (tefminating port)或主幹的傳輸線傳送。相似於起始 璋’終端埠是來自交換器到相同目的端之埠群的其中一 個。此埠群爲終端主幹群。 目前電傳通訊網路提供顧客使用一般公眾網路能力以 及定義顧客虛擬網路能力(virtual network,Vnet)。 VNet,顧客可以定義私人的撥接計劃,包括規劃電 話數目等。Vnet顧客並非限制在特定地理區域配置到公 眾電傳通訊系統所預設的電話數目,其可以自行定義客戶 電話數目。 在處理一電話通話過程上,交換器必須產生一通話記 錄’其大到足以包括對該通電話所有需要的所有資訊。然 而’通話記錄也不可以大到在一般通話中使得大部分通話 記錄的欄位均未被使用。在此情形中,儲存通話記錄造成 大量儲存空間的浪費,而傳輸此通話記錄也會造成不必要 的傳輸。 一種產生與處理通話記錄的解決方式是以固定長度的 通話記錄格式來實施,如32-字元(word)的通話記錄。 一個字元爲兩個位元組(byte)或16個位元(bit)。然而 4HICKMAN/200026TW, AND1P122.TW 61 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------裝--- (請先閱讀背面之注音?事項HI寫本頁) · 線· 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(bi) 一固定長度通話記錄格式無法隨著新的通話特徵之實施而 擴張。更重要的是,當電傳通訊網路因爲增加許多新特徵 與電話號碼而變得越來越複雜,固定通話記錄因而無法處 理擴張的資料欄位。 目前固定長度通話記錄格式包括在三秒增量內記錄區 域時間的時間點欄位’其中區域交換器時間代表在交換器 當天的時間。時間點欄位由網路交換器、帳單中心與其他 網路次系統所使用。然而,每一個次系統需要此時間間隔 以不同的格式來做不同的用途,如元期時間格式(epoch time format)。元期時間是從歷史上特殊的日期與時間 算起,以一秒做爲增加量的時間數目。例如,帳單中心需 要元期時間來做爲帳單記錄,而交換器報告與錯誤失誤記 錄器需要區域交換器時間。 當僅使用區域交換器時間也會引起另一個問題,即由 曰光節約時間所引起的時間改變將無法調節。此外,每一 個次系統均需要比目前以三秒增量表示法還要更精細的微 調時間。僅藉由所提供之三秒增量的區域交換器時間,交 換器會將把時間轉換成可用的格式之負擔傳給網路次系 統。固定通話記錄格式無法調節各種不同時間區隔的需 求’此乃因爲它僅以較低階精確度來包含區域交換器時間 的時間間隔。由於固定長度格式的本質,固定通話記錄格 式無法延伸以包含不同的時間格式,更不用說以一秒爲增 量的時間微調了。4HICICMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ Installation-- (Please read the precautions on the back first This page} Order: Φ-line · 1226164 A7 B7 V. Description of the invention (w) The switch on the transmission line called originating port or trunk. The originating port is entered from the same starting position One of the many transmission lines in the switch. This group of ports is the starting trunk group. After processing an incoming call, the switch sends the call to the ~ destination, which can be another switch , Regional exchange telephone company 'or private branch exchange. The call is transmitted through a transmission line called a terminal port (tefminating port) or trunk. Similar to the initial 璋' terminal port is one of the port groups from the switch to the same destination This port group is the terminal backbone group. At present, the telex communication network provides customers with the ability to use the general public network and to define the customer's virtual network (Vnet). VNet, customers can define private dial-up plans Including the planned number of telephones, etc. Vnet customers are not limited to the number of telephones that are configured to the public telex communication system in a specific geographic area. They can define the number of customer telephones themselves. During the processing of a telephone call, the switch must generate a call The record 'is large enough to include all the information needed for the call. However, the' call record 'may not be so large that the fields of most call records are unused in normal calls. In this case, the stored call Recording wastes a lot of storage space, and transmitting this call record will also cause unnecessary transmission. A solution for generating and processing call records is implemented in a fixed length call record format, such as 32-word Call records. One character is two bytes (byte) or 16 bits (bit). However, 4HICKMAN / 200026TW, AND1P122.TW 61 This paper size applies to China National Standard (CNS) A4 (210 X 297 male) (Li) -------------- Install --- (Please read the phonetic on the back? Matters HI write this page) Printed by the cooperative 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of the invention (bi) A fixed-length call record format cannot be expanded with the implementation of new call features. More importantly, when the telex communication network The road becomes more and more complicated by adding many new features and phone numbers, and fixed call records cannot handle the expanded data fields. The current fixed-length call record format includes time-point fields that record the time of the area in three-second increments. 'Where the regional switch time represents the time on the day of the switch. The point-in-time field is used by network switches, billing centers, and other network subsystems. However, each time the system needs this time interval in a different format for different uses, such as the epoch time format. The meta-period time is the number of times with one second as the increment starting from a special date and time in history. For example, billing centers need meta-period time for billing records, while exchanger reporting and error loggers require regional exchanger time. Another problem arises when using only the area switch time, that is, the time change caused by the light saving time cannot be adjusted. In addition, each secondary system requires finer tuning time than is currently possible in three-second increments. With just three seconds of the regional switch time provided, the switch will pass the burden of converting the time into a usable format to the network subsystem. The fixed call log format cannot adjust the needs of various time intervals' because it only includes the time interval of the regional switch time with lower order accuracy. Due to the nature of the fixed length format, the fixed call record format cannot be extended to include different time formats, let alone fine-tune time in one second increments.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公f ) -------------------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明((3¾ ) 因此,對電傳通訊網路之交換器而言,其有需要以更 具彈性與擴張性的格式來儲存通話記錄資訊。此外更需要 以彈性的格式來提供以一秒增量之時間點攔位,使其容易 且有效率地回應日光節約時間與時區改變所造成的影響。 此外也需要將所有通話記錄配合到一特定的電話通 話。例如,對正確的帳單與成本控制來說,帳單中心必須 使起始交換器之通話記錄與終端交換器之通話記錄配合一 致。此外,基於問題排解與安全之目的,它也需要能經由 網路以簡易的方式追蹤特定電話通話,以能夠將問題區域 加以隔離。 因此,對電傳通訊網路之交換器來說,它必須能夠唯 一地辨識出每一通在網路傳輸之電話通話,藉以精確地辨 識出與一特定電話通話相關的所有通話記錄。 實施例 通話記錄格式(Call Record Format)4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 male f) ------------------- Order ---- ----- Wire (please read the precautions on the back before filling this page) 1226164 A7 B7 V. Description of the invention ((3¾) Therefore, for the telecom network switch, it needs to be more flexible And expandable format to store call log information. In addition, it is necessary to provide a flexible format to provide time-stops in one-second increments so that it can easily and efficiently respond to the effects of daylight saving time and time zone changes. In addition, all call records need to be matched to a specific telephone call. For example, for correct billing and cost control, the billing center must match the call records of the originating switch with the call records of the terminal switch. In addition, for the purpose of troubleshooting and security, it also needs to be able to easily track specific phone calls through the network in order to isolate the problem area. Therefore, for the switch of the telex communication network, it must be able to Uniquely identify In each through the phone network transmission, thereby accurately identify all the identified call records associated with a particular telephone call. EXAMPLE call record format (Call Record Format) embodiment
在此提供一個實施例,其能夠以提供具有彈性與延伸 性的通話記錄格式來解決問題,其同時也是一種實施兼具 小型與大型通話記錄格式。特別地,本實施例以預設的 32字元通話記錄格式加上一個可擴充的64字元通話記 錄格式來實施。此實施例使用32字元通話記錄格式來記 錄典型之電話通話電話,而當需要與該通話有關之額外的 資訊時則使用6 4字元的通話記錄格式。此實施方式提供 必須的彈性來有效地管理某一給定電通話的變化資料需 4HICICMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝--- (請先閱讀背面之注咅心事項^^寫本頁) 訂: 經濟部智慧財產局員工消費合作社印製 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(bw 求。新的通話特徵可以被發展而簡單地倂入本發明之可變 式通話記錄格式。 本實施例也記錄每一元期時間格式的時間點。本實施 例以元期時間格式記錄一通電話的起始時間,而其餘時間 點爲起始時間的偏移値或秒數。此實施例也解決了與曰光 節約時間間的轉換問題,因爲日光節約時間爲區域時間偏 移値,其並不影響元期時間。再者,在通話記錄格式中’ 使用元期時間格式的時間點與使用區域交換器時間來比較 時,需要較少的記錄空間。 元期時間格式可以代表世界時(coordinated universal time,UTC),其於英國之格林威治決定’其 具有區域交換器時間或其他時間爲0的時區。元期時間 僅爲一種格式,而非UTC所一定要使用的。帳單時間與 區域交換器時間可以是UTC或地方時間,而區域交換器 時間不見得要與帳單所使用的時間相同。因此’交換器必、 須分開保持帳單時間與區域交換器時間,以能夠避免*在曰 光節約時間改變期間發生問題。 網路通話辨識碼(Network Call Identifier) 此實施例藉由提供一唯一辨識碼給每一通話記錄’來 解決唯一地辨識出每一通電話與辨識出關於一特定電話的 所有通話記錄的問題。它產生一網路通話辨識® (network call identifier,NCID),其在_話源點被 賦予每一通話記錄之上;亦即起始的交換器對每一通話記 錄產生一 NCID。NCID隨同相關的電話通話透過電傳An embodiment is provided here, which can solve the problem by providing a flexible and extensible call record format, which is also an implementation of both a small and a large call record format. In particular, this embodiment is implemented by a preset 32-character call record format plus an expandable 64-character call record format. This embodiment uses a 32-character call log format to record a typical telephone call, and when additional information related to the call is needed, a 64-character call log format is used. This embodiment provides the necessary flexibility to effectively manage the change data of a given telephony. 4HICICMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) --- --------- Equipment --- (Please read the note on the back ^^ write this page) Order: Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs System 1226164 A7 B7 V. Description of the invention (bw request. New call features can be developed and simply incorporated into the variable call record format of the present invention. This embodiment also records the time point of each meta-period time format. This implementation For example, the start time of a phone call is recorded in the meta-period time format, and the remaining time points are the offset 値 or seconds of the start time. This embodiment also solves the problem of conversion between time saving and daylight saving because daylight saving time It is the regional time offset 値, which does not affect the meta-period time. In addition, in the call log format, when the time point of using the meta-period format is compared with the time of using the regional exchanger, fewer records are required. The meta-period time format can represent coordinated universal time (UTC), which was decided by Greenwich in the United Kingdom 'it has a time zone with a zone converter time or other time 0. The meta-period time is only a format, and Must not be used by UTC. The billing time and regional converter time can be UTC or local time, and the regional converter time may not be the same as the billing time. Therefore, the exchange must be kept separately. Single time and regional switch time to avoid problems during * light saving time change. Network Call Identifier This embodiment solves this problem by providing a unique identifier to each call record. The problem of uniquely identifying each call and identifying all call records for a particular phone. It generates a network call identifier (NCID), which is assigned to each call record at the origin of the call That is, the initial switch generates an NCID for each call record. The NCID is transmitted by telex along with the related telephone call.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明((^ ) 通訊通訊網路傳送到終端交換器的終端點。因此’在網路 中電話通話的任一點,相關的NCID均會辨識電話通話 的起始點與時間。電話通話所通過的每一個交換器將 NCID記錄於與此通電話相關的通話記錄中。NCID非常 小,足以置放在32-字元的通話記錄中,藉以減小資料通 過量與儲存空間。NCID提供帳單中心與其他網路子系統 一能力,以匹配某一特定通話之起始與終端通話記錄。 此實施例也提供交換器丟棄所接收的NCID與產生 新的NCID的能力。當所接收到的NCID格式無效或不 可信賴,交換器可以丟棄所接收的NCID,藉此對透過網 路傳送的每一通電話確保一有效與唯一的辨識碼。例如在 電傳通訊網路中由第三者交換器所產生的NCID,被認爲 是不可信賴的。 此實施例關於電傳通訊網路之交換器,其使用具彈性 與延伸性的通話記錄格式來產生通話記錄。通話記錄格式 包括小的(較佳爲32-字元)與大的(較佳爲64-字元)的可 擴充格式。對熟悉相關技藝者均知如合實施具有不同的大 小的大與小通話記錄格式。 此實施例亦關於電傳通訊網路之交換器,其產生透過 網路傳送之每一通電話的唯一 NCID 'NCID提供一個機 制用來使與一特定通話相關的所有通話記錄配合起來。對 熟悉相關技藝者均知如何實施不同的格式之通話記錄辨識 碼(call record identifier)。4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) -------------------- Order --- ------ line (Please read the notes on the back before filling this page) 1226164 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs V. Invention Description ((^) End point. Therefore, at any point on the network where a phone call is made, the relevant NCID will identify the starting point and time of the phone call. Each switch that the phone call passes through will record the NCID in the call associated with the call In the record. The NCID is very small enough to be placed in the 32-character call record to reduce the data throughput and storage space. The NCID provides the billing center and other network subsystems with the ability to match a specific call Record of initial call with the terminal. This embodiment also provides the ability of the switch to discard the received NCID and generate a new NCID. When the received NCID format is invalid or unreliable, the switch can discard the received NCID, thereby For every communication sent over the network The telephone ensures a valid and unique identification code. For example, the NCID generated by a third-party switch in a telex communication network is considered to be unreliable. This embodiment relates to a switch of a telex communication network and its use Flexible and extensible call record format to generate call records. Call record formats include small (preferably 32-character) and large (preferably 64-character) extensible formats. Familiar with related skills Everyone knows that large and small call record formats with different sizes can be implemented together. This embodiment also relates to the switch of the telex communication network, which generates a unique NCID for each call transmitted over the network. The NCID provides a mechanism for To match all call records related to a particular call. Those skilled in the art know how to implement call record identifiers in different formats.
4HICKMAN/200026TW, AND1P122.TW 65 先 閱 讀 背 面 之 注 意 項4HICKMAN / 200026TW, AND1P122.TW 65 Read the notes on the back first
頁 訂 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 經濟部智慧財產局員工消費合作社印製 1226164 A7 _21-- 五、發明說明(bb) 做爲實施例的是在一電腦系統中所執行的電腦軟體。 第2B圖繪示一電腦系統的範例圖式。電腦系統202包 括一或多個處理器,如處理器2〇4。處理器204連接到 通訊匯流排206。 電腦系統202也包括一主記憶體208,較佳爲隨機 存取記憶體(random access memory,RAM)與次記憶 體(secondary memory)210。次記憶體210包括如硬 碟2 12以及7或可移動式儲存碟214,如軟碟機、磁帶機 與光碟機等。可移動式儲存碟214從可移動式儲存單元 216讀取以及/或寫入是眾所皆知的方式。 可移動式儲存單元216,亦稱爲程式儲存元件或電 腦程式產品,代表軟碟機、磁帶以及光碟等。可移動式儲 存單元216包含電腦可使用儲存媒體,其中存有電腦軟 體與/或資料。 電腦程式(也稱爲電腦控制邏輯)儲存於主記億體208 以及/或次記憶體210中。當執行此電腦程式時,電腦系 統2 02被啓動來執行在此處所描述之本發明的各種功 能。特別是,當電腦程式被執行時,啓動處理器204來 執行本發明的各種功能。因此,此電腦程式代表電腦系統 202的控制器。 另一個實施例是電腦程式產品,其包括電腦可讀媒 體,其中存有控制邏輯(電腦軟體)。當處理器2 04執行 控制邏輯時,處理器會執行此處所描述的各種功能。The page size of this paper applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm). Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. Computer software running on a computer system. FIG. 2B shows an exemplary diagram of a computer system. Computer system 202 includes one or more processors, such as processor 204. The processor 204 is connected to a communication bus 206. The computer system 202 also includes a main memory 208, preferably a random access memory (RAM) and a secondary memory 210. The secondary memory 210 includes, for example, hard disks 2 12 and 7 or removable storage disks 214, such as a floppy disk drive, a tape drive, and an optical disk drive. Removable storage disks 214 read and / or write from removable storage unit 216 are well known. The removable storage unit 216, which is also called a program storage element or a computer program product, represents a floppy disk drive, a magnetic tape, and an optical disk. The removable storage unit 216 includes a computer-usable storage medium in which computer software and / or data is stored. Computer programs (also known as computer control logic) are stored in the main memory 208 and / or the secondary memory 210. When this computer program is executed, the computer system 202 is activated to perform the various functions of the invention described herein. In particular, when a computer program is executed, the processor 204 is activated to perform various functions of the present invention. Therefore, this computer program represents the controller of the computer system 202. Another embodiment is a computer program product that includes a computer-readable medium in which control logic (computer software) is stored. When the processor 204 executes control logic, the processor performs various functions described herein.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閲讀背面之注意事項再填寫本頁)4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page)
線- 經濟部智慧財產局員工消費合作社印製 1226164 A7 厂 _B7___五、發明說明(β) 另一個實施例主要是在硬體上實施,例如使用一個硬 體狀態機器。硬體狀態機器的實施以執行所描述的功能對 熟悉相關技藝者是容易實施的。 通話記錄格式 本實施例提供9種不同的通話記錄格式給電傳通訊 網路的交換器。這些記錄包括通話詳細記錄(Call Detail Record,CDR)、延伸通話詳細記錄(Expanded Call Detail Record,ECDR)、私人網路記錄(Private Network Record,PNR)、延伸私人網路記錄 (Expanded Private Network Record,EPNR)、總機 服務記錄(Operator Service Record,OS R)、延伸總 機服務記錄(Expanded Operator Service Record, EOSR)、私人總機服務記錄(Private Operator Service Record,POSR)、延伸私人總機服務記錄 (Expanded Private Operator Service Record » EPOSR)以及交換器事件記錄(Switch Event Record, SER)。每一個記錄是3 2字元的長度,而延伸版的每一 個記錄是64字元長度。 在此所討論的九種通話記錄格式的示範實施例在第1 圖到第5圖更進一步加以描述。本發明之通話記錄實施 例包括32-字元與64-字元兩種通話記錄格式。對熟悉此 技藝者要發展另外的通話記錄實施例以具有不同字元數與 不同欄位定義是可以輕易達成的。第3圖係繪示CDR與 P N R的通話記錄格式。第4 A圖與第4 B圖係繪示 4HICKMAN/200026TW, AND1P122.TW 67 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁)Line-Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economy 1226164 A7 Factory _B7___ V. Description of Invention (β) Another embodiment is mainly implemented on hardware, such as using a hardware state machine. The implementation of a hardware state machine to perform the described functions is easy to implement for those skilled in the relevant art. Call Record Formats This embodiment provides 9 different call record formats to the switches of the telex communication network. These records include Call Detail Record (CDR), Extended Call Detail Record (ECDR), Private Network Record (PNR), Extended Private Network Record (Expanded Private Network Record, EPNR), Operator Service Record (OS R), Extended Operator Service Record (EOSR), Private Operator Service Record (POSR), Extended Private Operator Service Record (Expanded Private Operator Service Record »EPOSR) and Switch Event Record (SER). Each record is 32 characters long, and each record of the extended version is 64 characters long. Exemplary embodiments of the nine call record formats discussed herein are further described in Figs. The call record embodiment of the present invention includes two call record formats of 32-character and 64-character. It is easy for those skilled in the art to develop another embodiment of the call record with different number of characters and different field definitions. Figure 3 shows the call record format of CDR and P N R. Figures 4A and 4B show 4HICKMAN / 200026TW, AND1P122.TW 67 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling in this page)
訂: ;線: 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(秘) ECDR與EPNR的通話記錄格式。第5圖係繪示OSR 與POSR的通話記錄格式。第6A圖與第6B圖係繪示 EOSR與EPOSR的通話記錄格式。第7圖係繪示SER 通話記錄格式。 CDR與PNR以及衍生之ECDR與EPNR爲標準通 話記錄格式,包括關於一般電話通話通過交換器的資訊。 CDR係給非VNET顧客使用,而PNR格式是給VNET 顧客使用,其由起始VNET通話之交換器所產生。除了 某些下文會敘述的特定的欄位之資訊外,這兩種通話記錄 的欄位幾乎相等。 OSR與POSR以及衍生之EOSR與EPOSR包括 關於需要總機協助的電話通話資訊,其由交換器或實際具 有總機人員的系統所產生。交換器爲非VNET顧客完成 一 OSR,而爲私有VNET顧客完成一 POSR 〇此些通 話記錄只有在具有執行總機服務能力或網路語音回應系統 (network audio response system,NARS)功能的交 換器或系統產生。了某些下文會敘述的特定的欄位之資訊 外,這兩種通話記錄格式的欄位幾乎相等。 SER則保留給某些特殊事件,如每一小時的通過標 記、時間改變、系統回復、以及在尾端欄位的帳單區塊。 SER記錄格式在下文會有更詳細的敘述。 第8A圖與第8 B.圖一起用來顯示用來判斷何時使用 延伸版的通話記錄格式之交換器所使用的邏輯。一通話 202進入交換器106-110(爲了參考方便而稱爲進行中交 4HICKMAN/200026TW, AND1P122.TW 68 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線 (請先閱讀背面之注意事項再填寫本頁) ^226164 A7 ____2Z-- 五、發明說明(bH ) 換器,進行中交換器係指目前正在處理通話之交換器), 於此時刻交換器106-110決定什麼通話記錄與何種通話 記錄格式(小型/預設或大型/延伸)要被使用來記錄此通話 8 02的通話記錄格式。對此,交換器106-110在接收到 每一通話8 02時會做九種檢查。交換器106-110對通過 任何檢查且通過任何檢查組合的通話8 02使用一延伸記 錄。 第一檢查8 04決定此通話是否在進行中交換器106-110具有直接終結溢位(direct termination overflow,DTO)。例如,當一顧客撥一通電話802到 一 8 00號電話且8 00號的原始目的端正在忙線時,DT0 便產生。假如原始目的端在忙線,交換器將此電話802 溢位到一新的目的端。在此情形下,交換器必須記錄原先 嘗試的目的端、電話8 02的最終目的端與溢位的次數。 因此,假如此電話通話802牽涉到DTO,交換器106-1 10便必須完成延伸記錄(ECDR、EPNR、E0SR、 EP0SR) 816。 經濟部智慧財產局員工消費合作社印製 交換器106-110對通話8 02所做的第二檢查8 06 係決定是否通話802的撥話位置大於10個位數 (digits)。撥話位置係產生該通話8 02位置的電話號 碼。國際電話是一個例子,其最少包括11位數。假如撥 話位置大於10位數,交換器便以延伸記錄格式 (ECDR、EPNR、EOSR、EPOSR) 816 記錄此撥話位 置之電話號碼。 4HICKMAN/200026TW, AND1P122.TW 69 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明) 交換器106-110對通話8 02做第三檢查80 8,用以 決定是否目的端位址大於17位數。目的端位址爲欲接通 位置的號碼,且可以是電話號碼或主幹群(trunk group)。假如目的端位址大於17位數,交換器便以延伸 記錄格式(ECDR、EPNR、EOSR、EPOSR) 816 記錄 此目的端。 交換器106-1 10對電話8 02做第四檢查8 10,用以 決定轉換前之位數(pre-translated digit)欄位是否與一 總機協助服務通話一同使用。假如通話202必須先轉譯 到網路內的另一號碼,預先轉譯的位數是撥話者所撥的電 話802的號碼。因此,當撥話者使用總機服務時,交換 器106-110便以延伸記錄格式(E0SR、EP0SR) 816 記錄此撥號。 在對電話802做第五檢查812時,交換器106-110 決定未經過總機協助之撥號者所撥的電話8〇2之轉換前 之位數是否大於10位數。假如轉換前之位數大於10位 數,交換器106-110便以延伸記錄格式(ECDR、EPNR) 816記錄此撥號。 在對電話802做第六檢查814時,交換器106-110 決定包括輔助資料在內記錄在通話記錄的授權碼欄位 (Authorization Code field)中的資料是否超過22位 數。授權碼欄位指不接獲此通電話帳單的當事人,如撥話 位置或信用卡撥話。假如資料需要超過22位數,交換器Order:; Line: 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of Invention (Secret) Call record format of ECDR and EPNR. Figure 5 shows the call record format of OSR and POSR. Figures 6A and 6B show the call record format of EOSR and EPOSR. Figure 7 shows the SER call log format. The CDR and PNR and the derived ECDR and EPNR are standard call record formats, including information about general telephone calls passing through the switch. The CDR is for non-VNET customers, and the PNR format is for VNET customers. It is generated by the switch that initiated the VNET call. With the exception of some specific fields described below, the fields of the two call logs are almost equal. OSR and POSR and derived EOSR and EPOSR include information about telephone calls that require the assistance of the switchboard, which is generated by the switch or a system that actually has switchboard personnel. The switch completes an OSR for non-VNET customers and a POSR for private VNET customers. These call records are only available on switches or systems that have the ability to perform switchboard service or network audio response system (NARS) functions. produce. With some specific fields described below, the fields in these two call log formats are almost equal. SER is reserved for special events, such as hourly pass marks, time changes, system responses, and billing blocks in the trailing field. The SER record format is described in more detail below. Figures 8A and 8 B. are used together to show the logic used by the switch to determine when to use the extended call log format. A call 202 enters the switch 106-110 (referred to as CCCC 4HICKMAN / 200026TW, AND1P122.TW 68 for reference convenience. This paper size applies to the Chinese National Standard (CNS) A4 specification (210 X 297 mm) ---- ---------------- Order --------- line (please read the precautions on the back before filling this page) ^ 226164 A7 ____ 2Z-- 5. Description of the invention (BH) switch, the switch in progress refers to the switch that is currently processing the call. At this moment, the switch 106-110 decides what call records and what call record format (small / default or large / extended) to be A call log format used to record this call. In this regard, the switch 106-110 will perform nine checks when it receives 802 every call. Switches 106-110 use an extended record for calls 802 that pass any inspection and pass any combination of inspections. The first check 8 04 determines whether the call 106-110 has a direct termination overflow (DTO) in progress. For example, DT0 is generated when a customer dials a phone number 802 to a telephone number 800 and the original destination of the telephone number 800 is busy. If the original destination is busy, the switch overflows the phone 802 to a new destination. In this case, the switch must record the number of times the destination was originally tried, the final destination of the phone 802, and the overflow. Therefore, if the telephone call 802 involves DTO, the exchangers 106-1 10 must complete the extended records (ECDR, EPNR, E0SR, EP0SR) 816. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. The second check by the exchange 106-110 on the call 8 02 is to determine whether the call position of the call 802 is greater than 10 digits. The call location is the telephone number at the 802 location where the call originated. An example of an international call is a minimum of 11 digits. If the dialing position is greater than 10 digits, the switch records the telephone number of the dialing position in the extended record format (ECDR, EPNR, EOSR, EPOSR) 816. 4HICKMAN / 200026TW, AND1P122.TW 69 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) 1226164 Printed by A7 B7, Consumer Cooperative of Intellectual Property Bureau of the Ministry of Economic Affairs. The third check 80 8 is performed on call 8 02 to determine whether the destination address is greater than 17 digits. The destination address is the number of the location to be connected, and can be a phone number or a trunk group. If the destination address is greater than 17 digits, the switch records this destination in extended record format (ECDR, EPNR, EOSR, EPOSR) 816. Switch 106-1 10 performs a fourth check 8 10 on telephone 8 02 to determine whether the pre-translated digit field is used with a switchboard assistance service call. If the call 202 must be translated to another number in the network, the number of digits to be translated in advance is the number of the phone 802 dialed by the caller. Therefore, when the caller uses the switchboard service, the switches 106-110 record this dialing in the extended record format (E0SR, EP0SR) 816. When the fifth check 812 is performed on the telephone 802, the exchangers 106-110 determine whether the number of digits before the conversion of the telephone 802 dialed by the dialer without the assistance of the switchboard is greater than 10 digits. If the number of digits before conversion is greater than 10 digits, the switches 106-110 record the dialing in extended record format (ECDR, EPNR) 816. When the sixth check 814 is performed on the phone 802, the exchangers 106-110 decide whether the data recorded in the Authorization Code field of the call log including the auxiliary data exceeds 22 digits. The authorization code field refers to the party who did not receive the phone bill, such as the call location or credit card call. If the data requires more than 22 digits, the exchanger
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------.—I----訂---------^ (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 _B7_4HICKMAN / 200026TW, AND1P122.TW This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) ------------.— I ---- Order ---- ----- ^ (Please read the notes on the back before filling this page) 1226164 A7 _B7_
五、發明說明J EPNR>EOSR> EPOSR) 816記錄此帳單資訊。 在對電話802做第七檢查820時,交換器106-110 決定電話8 02是否爲廣頻(wideband)通話。廣頻通話是 需要多重傳輸線或通道的電話。例如,一般視訊通話需要 6條傳輸頻道。一條給語音而另外五條給視訊傳輸使 用。在廣頻通話期間使用越多的傳輸頻道將會有更好的接 收品質。目前的電傳通訊系統提供最多24條頻道。因 此,在一廣頻通話中要指出哪些或有多少頻道被使用,交 換器106-1 10便以延伸記錄格式(ECDR、EPNR) 82 8 記錄此頻道資訊。 在對電話802做第八檢查8 22時,交換器106-110 決定時間與改變特徵使否由總機所使用。時間與改變特徵 一般是在飯店旅館中當飯店客人使用總機協助撥電話並將 通話8 02記錄至其房間收費時所使用。在通話8 02完成 後,總機通知飯店客人通話8 02的費用。假如時間與改 變特徵在通話時使用,交換器106-110便以延伸記錄格 式(EOSR、EP0SR) 8 3 2記錄飯店客戶名稱與房間號 碼。 交換器106-110對電話802做第九檢查824,亦即 最後檢查,決定通話8 02是否爲加強語音服務/網路音訊 回應系統(EVS/NARS)通話。EVS/NAVRS是音訊選單 系統,其讓顧客依據自動語音選單經由電話按鍵做選擇。 此系統包括位於語音選單系統上的NARS交換器。因 4HICKMAN/200026TW, AND1P122.TW 71 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項¾填寫本頁) ci· 訂 · 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(qz ) 此,在使用EVS/NARS通話802時,NARS交換器 10 6-110以延伸記錄格式(EOSR、EPOSR) 832記錄顧 客的選單選擇。 假如沒有任何檢查8 04-8 24傳回正面的結果,交換 器106-1 10則使用預設的記錄格式(OSR、POSR) 83 0 ° 一旦對通話做檢查,交換器106-110便產生並完成 合適的通話記錄。通話記錄係以二進位與電話二進位轉十 進位碼(Telephone Binary Coded Decimal,TBCD) 格式來記錄。TBCD格式如下所示: 0000 = TBCD-Null 0001=位數1 0010 =位數2 0011=位數3 0100 =位數4 0 1 0 1 =位數5 0110 =位數6 經濟部智慧財產局員工消費合作社印製 01 1 1 =位數7 1 000 =位數8 1001=位數9 1010 =位數0 1011 =特殊位數1 (DTMF位數A) 1100 =特殊位數2 (DTMF位數B) 1101 =特殊位數3 (DTMF位數C) 4HICKMAN/200026TW, AND1P122.TW 72 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(y3) 1110 =特殊位數4 (DTMF位數D) 1111 =特殊位數5 (未使用) 在資料被記錄之前’所有的T B c D位數欄位必須塡 入TB CD-Null或0。在可使用的地方’撥號位數格式遵 守這些慣例: N =位數2 - 9 X =位數0-9 γ =位數2-8 於是,假如通話記錄欄位規格包含1^ ’有效的欄位 値爲位數2-9。 除了 SER外的每一種通話記錄包含通話特定時間點 欄位。時間點欄位以元期時間格式加以記錄。元期時間係 以一秒爲增量從歷史的一特定日期/時間開始計算。本發 明之實施例使用1 976年1月1曰之午夜(0〇: 〇〇 am UTC)的日期/時間,但此僅做爲說明例並非用以限制本 發明之實施。熟悉此技藝者均可以輕易地選用另一個曰期 /時間做爲元期時間的起點。在記錄中,時間點1代表通 話802之起始時間的元期時間。儲存在記錄中的其他時 間點爲時間點1後的秒數;亦即,某一特殊時間點發生 時與時間點1的偏移値。在任何資料被記錄之前,所有 的時間點欄位必須塡入“〇”。因此,假如一時間點發生, 其計數爲1或更大的數目。此外,當時間超過限制的範 圍時,不包括時間點1之時間點計數並不會重頭計數, 而是會停留在最大計數値。V. Description of Invention J EPNR > EOSR > EPOSR) 816 records this billing information. When the seventh check 820 is performed on the phone 802, the switches 106-110 determine whether the phone 802 is a wideband call. Broadband calls are phones that require multiple transmission lines or channels. For example, a general video call requires 6 transmission channels. One for voice and the other five for video transmission. The more transmission channels used during a broadband call, the better the reception quality will be. The current telex communication system provides a maximum of 24 channels. Therefore, to indicate which or how many channels are used in a wideband call, the switch 106-1 10 records this channel information in an extended record format (ECDR, EPNR) 82 8. During the eighth check 8-22 of the telephone 802, the switches 106-110 decide whether or not to change the time and use the characteristics for use by the switchboard. Time and change characteristics It is generally used when a hotel guest uses the switchboard to assist in making a call and recording the call 802 into his room. After the call 8 02 is completed, the switchboard informs the hotel guest of the cost of the call 8 02. If the time and change characteristics are used during a call, the switches 106-110 record the hotel customer name and room number in an extended record format (EOSR, EP0SR) 8 3 2. The switch 106-110 performs a ninth check 824 on the phone 802, that is, a final check to determine whether the call 802 is for an enhanced voice service / network audio response system (EVS / NARS) call. EVS / NAVRS is an audio menu system that allows customers to make selections via phone buttons based on an automatic voice menu. This system includes a NARS switch located on the voice menu system. Because 4HICKMAN / 200026TW, AND1P122.TW 71 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the notes on the back first ¾ fill out this page) ci · Order · Intellectual Property Bureau of the Ministry of Economic Affairs Printed by the employee consumer cooperative 1226164 A7 B7 V. Description of invention (qz) Therefore, when using EVS / NARS call 802, the NARS switch 10 6-110 records the customer's menu selection in an extended record format (EOSR, EPOSR) 832. If there is no positive result from the check 8 04-8 24, the switch 106-1 10 uses the preset recording format (OSR, POSR) 83 0 ° Once the call is checked, the switch 106-110 will generate and Complete the appropriate call log. Call records are recorded in binary and telephone binary to decimal (TBCD) format. The format of TBCD is as follows: 0000 = TBCD-Null 0001 = digit 1 0010 = digit 2 0011 = digit 3 0100 = digit 4 0 1 0 1 = digit 5 0110 = digit 6 Employee of Intellectual Property Bureau, Ministry of Economic Affairs Printed by Consumer Cooperatives 01 1 1 = Digits 7 1 000 = Digits 8 1001 = Digits 9 1010 = Digits 0 1011 = Special Digits 1 (DTMF Digits A) 1100 = Special Digits 2 (DTMF Digits B ) 1101 = Special digits 3 (DTMF digits C) 4HICKMAN / 200026TW, AND1P122.TW 72 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 B7 V. Description of the invention (y3) 1110 = Special digit 4 (DTMF digit D) 1111 = Special digit 5 (unused) Before the data is recorded, 'all TB c D digit fields must be entered TB CD-Null or 0. Where applicable, the dial-digit format follows these conventions: N = Digits 2-9 X = Digits 0-9 γ = Digits 2-8 So, if the call log field specification contains 1 ^ 'valid field Bits are 2-9. Every call record except the SER contains a specific time point field for the call. The time point field is recorded in meta-time format. Metaperiod time is calculated in one second increments from a specific date / time in history. The embodiment of the present invention uses the date / time of midnight (00:00:00 am UTC) on January 1, 1976, but this is only used as an illustration and is not intended to limit the implementation of the present invention. Those skilled in this art can easily choose another date / time as the starting point of the meta-time. In the record, time point 1 represents the meta-period time of the start time of the conversation 802. The other time points stored in the record are seconds after time point 1; that is, the offset from time point 1 when a particular time point occurs 値. Before any data is recorded, all time-point fields must be entered with "〇". Therefore, if it occurs at a point in time, its count is a number of 1 or more. In addition, when the time exceeds the limit range, the time point count excluding time point 1 will not count over, but will stay at the maximum count 最大.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ---11---訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 經 濟 部 智 慧 財 產 局 員 工 消 費 合 作 社 印 製 五、發明說明(% ) 交換器時鐘反應區域交換器時間並且除了帳單外做爲 所有的時間表示。帳單資訊係以兀期時間來記錄,在此貫 施例中爲UTC。時間偏移是反應交換器時間相對於 -UTC的一個數目,亦即由於時區以及日光節約時間改變 所產生的偏移値。當計算相對於UTC的時間改變時,有 三個因素是必須要考慮的。首先,在UTC兩側均有時 區,因此便有正偏移値與負偏移値。第二點,時區偏移値 向東起到國際換日線爲止從零(英國,格林威治)向下計 數。在國際換日線,日期改變到下一日,藉以使偏移値變 爲正數並且開始往下計數直到再回到格林威治之零偏移爲 止。第三點,在世界上有許多地區的時區間隔並非剛好相 差一小時間距。例如,澳洲有一個時區,與其兩邊的兩個 時區間的時差爲30分,而在北印度有一時區與其隔壁時 區相差1 5分鐘。因此,通話記錄的時間偏移便必須要考 慮15分鐘之正與負偏移量。本發明之實施例可以滿足此 需求,其提供一分鐘增量的正負時間偏移値。 有兩種用來轉換區域交換器時間與元期時間的計算公 式。 (i) 元期時間+ (符號位元*時間偏移)=區域交換時間 (ii) 區域交換時間-(符號位元*時間偏移)=元期時間 交換器利用數値將時間偏移値記錄於SER中,其中 數値1代表1分鐘並且以秒來計算時間偏移値,並在被 記錄到通話記錄之前,將此數値加到每一個區域時間點 1。例如,中央標準時間是比UTC早6小時。在此例4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) --- 11 --- Order --------- line (Please read the Note: Please fill in this page again.) 1226164 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 5. Description of the invention (%) The converter clock reflects the converter time in the area and is expressed as all time except the bill. The billing information is recorded in time, in this embodiment UTC. Time offset is a number that reflects the time of the converter relative to -UTC, that is, the offset due to time zone and daylight saving time changes. When calculating the change in time relative to UTC, three factors must be considered. First, there are time zones on both sides of UTC, so there are positive offsets and negative offsets. Second, the time zone offset 値 counts down from zero (UK, Greenwich) from east to the international date line. At the international day change line, the date changes to the next day, so that the offset 値 becomes positive and starts counting down until it returns to the zero offset of Greenwich. Third, the time zone interval in many regions of the world is not exactly one hour apart. For example, Australia has a time zone with a time difference of 30 minutes between the two time zones on either side of it, while in North India there is a time zone that differs from the time zone next door by 15 minutes. Therefore, the time offset of the call log must consider the 15-minute positive and negative offset. Embodiments of the present invention can meet this need by providing a positive and negative time offset 正 in one minute increments. There are two calculation formulas used to convert the time of the regional exchanger and the meta-period. (i) Meta-period time + (sign bit * time offset) = regional exchange time (ii) Regional exchange time-(sign bit * time offset) = meta-period time converter uses the number 値 to shift the time 値Recorded in the SER, where the number 代表 1 represents 1 minute and the time offset 计算 is calculated in seconds, and is added to each area time point 1 before being recorded in the call log. For example, Central Standard Time is 6 hours ahead of UTC. In this case
4HICKMAN/200026TW, AND1P122.TW 74 (請先閱讀背面之注意事項\^寫本頁) I· ---1----訂---------線』 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(79 中,符號位元(Sign Bit)以“1”代表負偏移値,而記錄在 SER<中之時間偏移値爲3 60 (6小時*60分/小時= 360 分)。請參考第5圖之更詳細的SER記錄格式。當在通 話記錄格式中記錄時間點1時,交換器將時間偏移乘上 6 0,因爲每一分鐘有6 0秒,並藉由檢驗符號位元來決定 偏移値是正或負値。在此例中,計算出的數値爲-21,600 (- 1 *360分*60秒/分)。利用上列之數式(ii),假如區域 交換器時間爲午夜,則對應的元期時間應爲 1,200,000,000。在減去時間偏移値-2 1,600後,可以 得到正確的元期時間1,200,02 1,600秒,也就是元期時 間第二天午夜過後六小時。此實施例對於在格林威治東方 具有正的時間偏移値的交換器也是以相同的方式來運作。 當時間改變時有兩個命令被使用。首先,第9圖繪 示改變時間命令900的控制流程,其改變區域交換器時 間與時間偏移値。在第9圖中,在交換器總機輸入改變 時間命令後,交換器進入步驟902,並且提示交換器總 機與UTC時間之間的區域交換器時間與時間偏移値。 在步驟902中,交換器總機輸入新的區域交換器時間與 時間偏移値。接著到步驟904,新的時間與時間偏移値 在此顯現給交換器總機。接著到步驟906,在交換器改 變正確的時間與偏移値之前,交換器總機必須先驗證所輸 入的時間與時間偏移値。假如在步驟906交換器總機確 認這些變更,交換器進行到步驟908,並且產生事件資 格(Event Qualifier)等於2之SER,其用來證實已對 4HICKMAN/200026TW, AND1P122.TW 75 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項冷填寫本頁) · I I 1 訂---------4HICKMAN / 200026TW, AND1P122.TW 74 (Please read the notes on the back first \ ^ Write this page) I · --- 1 ---- Order --------- Line Standard (CNS) A4 specification (210 X 297 mm) 1226164 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 5. Description of the invention (79, the sign bit (Sign Bit) represents a negative offset of "1" 値And the time offset recorded in the SER < is 3 60 (6 hours * 60 minutes / hour = 360 minutes). Please refer to Figure 5 for a more detailed SER record format. When recording time points in the call record format At 1, the switch multiplies the time offset by 60, because there are 60 seconds per minute, and it determines whether the offset 値 is positive or negative 检验 by checking the sign bit. In this example, the calculated number 値It is -21,600 (-1 * 360 minutes * 60 seconds / minute). Using the formula (ii) above, if the regional exchanger time is midnight, the corresponding meta-period time should be 1,200,000,000. After removing the time offset 値 -2 1,600, you can get the correct meta-period time of 1,200,02 1,600 seconds, which is six hours after midnight the next day of meta-period time. This embodiment also works in the same way for a switch with a positive time offset 格林 in Greenwich East. Two commands are used when the time changes. First, Figure 9 shows the change of time command 900. Control flow, which changes the time and time offset of the regional switch. In Figure 9, after the switchboard enters the time change command, the switch proceeds to step 902, and prompts the regional exchange between the switchboard and UTC time. Switch time and time offset 値. In step 902, the switchboard switchboard enters a new regional switch time and time offset 値. Then, in step 904, the new time and time offset 値 appear here to the switchboard switchboard. Then proceed to step 906. Before the switch changes the correct time and offset 値, the switchboard switchboard must verify the entered time and time shift 输入. If the switchboard switchboard confirms these changes in step 906, the switchover proceeds to step 908, and generate a SER with Event Qualifier equal to 2, which is used to confirm that it has been applied to 4HICKMAN / 200026TW, AND1P122.TW 75 China National Standard (CNS) A4 Specification (210 X 297 mm) (Please read the precautions on the back and fill in this page first) · I I 1 Order ---------
1226164 A7 _B7_ 五、發明說明Q6) 交換器之區域交換器時間與時間偏移作改變。帳單中心使 用SER做爲帳單處理程序。交換器接著執行步驟910, 並且離開此命令。請再參考步驟906,假如交換器總機 並未驗證此些改變,交換器接著執行步驟910,並且離 開此命令,而不會更新區域交換器時間與時間偏移値。更 多SER的資訊請參考第5圖。 第10圖繪示改變日光節約時間命令1 000的控制流 程,其爲改變時間的第二個命令。在第10圖中,在交換 器總機輸入改變日光節約時間命令後,交換器進入步驟 1 002並且提示交換器總機選擇往前或往後的時間改變。 接著到步驟1 004,交換器總機做一選擇。在步驟1004 中,假如交換器總機選擇向前指令,交換器進入步驟 1 006。在步驟1 006中,交換器設定區域交換器時間往 前一小時,並且加一小時(數6 0次)到時間偏移値。交換 器接著執行步驟1010。參考步驟1 004,假如交換器總 機選擇往後選項,交換器設定區域交換器時間往後一小 時,並且將時間偏移値減一小時(數6 0次)。交換器接著 執行步驟1010。 在步驟1010,在實際時間改變之前,交換器總機必 須先驗證往前或往後指令選項、新的區域交換器時間以及 時間偏移値。若在步驟1010交換器總機確認新的時間與 時間偏移値,交換器便執行步驟1012,並且產生事件資 格等於9之SER,其改變交換器之區域交換器時間與時 間偏移値。交換器接著執行步驟1014,並離開此命令。 4HICKMAN/200026TW, AND1P122.TW 76 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------^裝--- (請先閱讀背面之注意事項寫本頁) 訂: --線 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(7?) 請再參考步驟1010,若交換器總機並未確認這些改變, 交換器接著執行步驟1〇14,並離開此命令,而不更新區 域交換器時間與時間偏移値。 在成功完成改變日光節約時間命令後’帳單記錄便受 到新的時間偏移値影響。本實施例允許做爲帳單時間之元 期時間經由日光節約時間改變程序來正常地增加’但卻不 會被區域交換器時間與時間偏移値之改變所影響。 網路通話辨識碼 在本發明之一實施例中,提供一獨一無二的NCID 給透過電傳通訊網路傳送的每一通電話。因此,NCID 是在所有網路通話中之一獨立辨識碼。ncid會被傳送 並且被記錄在與該通電話相關的每一個交換器。 一通電話之起始交換器產生NCID。本發明之較佳 實施例中所採用的NCID爲一 82位元辨識碼,其包括 下列的次欄位: i) 起始交換器ID (14位元):此欄位代表NCS交換器 ID,其定義於每一個交換器之工作工程表單(Office Engineering table)中。然而,SER通話記錄包含交換 器ID之字母數字表示。因此,交換器使用字母數字交換 器ID做爲對一資料庫取用對應NCS交換器ID的索引。 ii) 起始主幹群(14位元):此欄位代表在上述32/64-字 元通話記錄格式中所定義之起始主幹群。 iii) 起始嗥號(19位元):此欄位代表在上述3 2/64-字元 通話記錄格式中所定義之起始璋號。 4HICKMAN/200026TW, AND1P122.TW 77 本紙張尺國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項@•寫本頁)1226164 A7 _B7_ V. Description of the invention Q6) The zone time and time offset of the switch are changed. The billing center uses SER as a billing program. The switch then proceeds to step 910 and leaves this command. Please refer to step 906 again. If the switchboard does not verify these changes, the switch then executes step 910 and leaves this command without updating the zone switch time and time offset 値. Please refer to Figure 5 for more SER information. Fig. 10 shows the control flow of the daylight saving time command 1000, which is the second command to change the time. In Fig. 10, after the switchboard switchboard enters the change daylight saving time command, the switchboard enters step 1 002 and prompts the switchboard switchboard to select the forward or backward time change. Then proceed to step 1 004, the switchboard switchboard makes a choice. In step 1004, if the switchboard switchboard selects a forward command, the switch proceeds to step 1 006. In step 1 006, the switch sets the zone switch time one hour ahead and adds one hour (60 times) to the time offset 値. The switch then proceeds to step 1010. Refer to step 1 004. If the switchboard switch selects the backward option, the switch sets the zone switch time one hour back and reduces the time offset by one hour (count 60 times). The switch then proceeds to step 1010. At step 1010, the switchboard switcher must verify the forward or backward command options, the new zone switch time, and the time offset 値 before the actual time changes. If the switchboard switchboard confirms the new time and time offset 步骤 in step 1010, the switch executes step 1012 and generates a SER with event qualification equal to 9, which changes the zone switch time and time offset 値 of the switch. The switch then proceeds to step 1014 and leaves this command. 4HICKMAN / 200026TW, AND1P122.TW 76 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ ^ installed --- (Please read the back (Notes on this page) Order:-Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Online Economy 1226164 A7 B7 V. Description of the invention (7?) Please refer to step 1010 again. If the switchboard does not confirm these changes, the switch then Execute step 1014 and leave this command without updating the regional switch time and time offset 値. After the successful completion of the daylight saving time command, the 'bill record' is affected by the new time offset. This embodiment allows the meta time as the billing time to be normally increased through the daylight saving time change procedure, but is not affected by changes in the time and time offset of the regional switch. Internet call identification code In one embodiment of the present invention, a unique NCID is provided for each call transmitted through a telex communication network. Therefore, the NCID is an independent identifier in all Internet calls. The ncid is transmitted and recorded at each switch associated with the call. The originating switch of a call generates an NCID. The NCID used in the preferred embodiment of the present invention is an 82-bit identification code, which includes the following secondary fields: i) starting switch ID (14 bits): this field represents the NCS switch ID, It is defined in the Office Engineering table of each switch. However, the SER call log contains an alphanumeric representation of the switch ID. Therefore, the switch uses the alphanumeric switch ID as an index to a database for the corresponding NCS switch ID. ii) Starting Trunk Group (14-bit): This field represents the starting trunk group as defined in the above 32 / 64-character call record format. iii) Start number (19 digits): This field represents the start number defined in the above 3 2 / 64-character call record format. 4HICKMAN / 200026TW, AND1P122.TW 77 The national paper standard (CNS) A4 (210 X 297 mm) of this paper ruler (Please read the precautions on the back first @ • write this page)
I I 經濟部智慧財產局員工消費合作社印製 1226164 A7 _______ 五、發明說明Of) iv) 時間點1 (32位元):此欄位代表在上述32/64-字元 通話記錄格式中所定義之時間點1之値。 v) 序列數(Sequence Number,3 bits):此欄位代表在 同一時間點1(秒)値時在同一埠號所發生之通話數。第一 通電話之序列數設定爲“〇”。此値會隨著在同一時間點1 値時在同一埠號所起始之每一通接續的通話而逐次增加。 對於熟悉此技藝者要產生一不同格式之NCID是很 容易的。每一交換器以32-字元或64-字元之通話記錄格 式來記錄NCID。以32-字元之NCID來說,假如授權 碼攔位(AuthCode filed)未被使用來記錄其他資訊時, 中間與終端交換器可以將NCID記錄於32-字元通話記 錄之授權碼欄位。在此例子中,起始交換器ID爲NCS 交換器ID,而不是如同記錄在SER通話記錄之字母數字 交換器ID。假如授權碼欄位做爲記錄其他資訊之用,中 間與終端交換器則將NCID以64-字元通話記錄格式來 加以記錄。相反的,當NCID以32-字元通話記錄格式 儲存時,起始交換器並不使用授權碼攔位。起始交換器記 錄NCID之次欄位於32-字元通話記錄中相對應之分離 欄位中。亦即,起始交換器ID係以字母數字交換器iD 儲存於SER通話記錄之交換器ID中;起始主幹群則_ 存於32-字元通話記錄格式之起始主幹群欄位;起始&^ 則儲存於32-字元通話記錄格式之起始埠號攔位;時__ 1則儲存於32-字元通話記錄格式之時間點1欄位;II Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 _______ V. Description of the invention Of) iv) Time point 1 (32-bit): This field represents the definition in the above 32 / 64-character call record format Time point 1 v) Sequence Number (3 bits): This field represents the number of calls made at the same port number at the same time point 1 (second). The sequence number of the first call is set to "0". This number will increase with each successive call that starts at the same port number at the same time point. It is easy for those skilled in the art to generate a NCID in a different format. Each switch records the NCID in a 32-character or 64-character call log format. For the 32-character NCID, if the AuthCode filed is not used to record other information, the intermediate and terminal switch can record the NCID in the authorization code field of the 32-character call record. In this example, the starting switch ID is the NCS switch ID, not the alphanumeric switch ID as recorded in the SER call log. If the authorization code field is used to record other information, the intermediate and terminal switch will record the NCID in a 64-character call record format. In contrast, when the NCID is stored in a 32-character call log format, the originating switch does not use authorization codes to block. The second column of the start switch record NCID is located in the corresponding separate field in the 32-character call record. That is, the starting switch ID is stored in the switch ID of the SER call log with the alphanumeric switch iD; the starting trunk group is stored in the starting trunk group field of the 32-character call record format; Start & ^ is stored in the starting port number block of the 32-character call log format; hour__ 1 is stored in the time point 1 field of the 32-character call log format;
號則儲存於3 2-字元通話記錄格式之NCID序列號_ 4HICKMAN/200026TW, AND1P122.TW % 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 -----丨訂--------------- 1 ^26164 A7 --5Z_ 五、發明說明(Μ) 位。32-字元通話記錄也包括NCID位置(NCID location,NCIDLOC)欄位,用以確認何時NCID被記 錄在通話記錄之授權碼欄位。假如NCID位置欄位包含 “1”,則授權碼欄位包含NCID。假如NCID位置欄位 包含“〇”,則NCID儲存在通話記錄中之分離次欄位。 因爲起始交換器儲存NCID於32-字元通話記錄之分離 欄位中,所以僅有中間與終端交換器設定NCID位置欄 位爲“1”。 就64-字元通話記錄格式來說,延伸通話記錄包括一 分離欄位,稱爲NCID欄位,用以儲存82位元之 NCID。此通話記錄以相同方式處理,而不管起始、中間 或終端交換器是否儲存NCID。在64-字元通話記錄格 式中,起始交換器ID爲NCS交換器ID,而不是如同記 錄在SER通話記錄之字母數字交換器ID。 第11圖繪示網路通話辨識碼交換器通話處理的控制 流程。在步驟1104,通話202進入交換器106-110(爲 了參考方便而稱爲進行中交換器,進行中交換器係指目前 正在進行處理通話的交換器)。在步驟1104,進行中交 換器接收通話202,並接著執行步驟1106。在步驟 1106,進行中交換器存取一區域資料庫,並且取得與通 話202之起始主幹群相關之主幹群參數。在取得參數之 後,進行中交換器執行步驟U08。在步驟1108中,進 行中交換器決定是否隨著通話202接收到NCID。若目 4HICKMAN/200026TW, AND1P122.TW 79 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 0 經濟部智慧財產局員工消費合作社印製 經濟部智慧財產局員工消費合作社印製 1226164 A7 ^^______B7___ 五N發明說明c?〇) 前之交換器未隨著通話202收到NCID,交換器接著執 行步驟1112。 在步驟1112中,交換器分析起始主幹群參數,以決 定起始主幹群形式。若起始主幹群形式爲機器間主幹 (InterMachine Trunk,IMT)或釋放連結主幹(release link trunk,RLT),則交換器進行步驟1116。IMT爲 連接兩個一般電傳通訊交換器之主幹,而RLT爲將智慧 型服務網路(intelligent services network,ISN)平台 連接到一般電傳通訊網路之主幹。當進行中交換器執行到 步驟1116,進行中交換器知道它不是一起始交換器並且 它沒有接收NCID。在步驟1116中,進行中交換器分 析起始主幹群參數,以決定它是否被授權對通話202產 生NCID。在步驟1116,若進行中交換器未被授權對通 話202產生NCID,進行中交換器便執行步驟1118。 當在步驟1118,進行中交換器知道它不是一起始交換器 並且它沒有接收NCID,但是未被授權產生NCID。因 此,在步驟1118中,進行中交換器將與此通話202相 關的通話記錄寫入區域交換器資料庫中,並且執行步驟 1120。在步驟1120中,進行中交換器經由網路將通話 2 02與其相關的NCID傳出。步驟1 120會在下文有更 詳盡的說明。 請再參考步驟1116,若進行中交換器被授權對通話 202產生NCID,則進行中交換器接著執行步驟1114。 在步驟1114中,進行中交換器在進行步驟1136之前, 4HICKMAN/200026TW, AND1P122.TW 80 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ----------I I ---I----訂 — — — ! — -線』 (請先閱讀背面之注意事項再填寫本頁) m 1226164 A7 B7 五、發明說明(si ) 爲通話2 02產生一新的NCID。在步驟1136中,進行 中交換器將包括NCID以及與通話202相關之通話記 錄一起寫入區域交換器資料庫,接著執行步驟1120。在 步驟1120中,進行中交換器經由網路將通話202與其 相關之NCID傳出。步驟1120會在下文有更詳盡的說 明。 請再參考步驟1112,若進行中交換器決定起始主幹 群形式不是IMT或RLT,進行中交換器則執行步驟 1114。當執行步驟1114,進行中交換器知道它是起始交 換器,並因此必須爲通話2 02產生NCID。步驟11 14 會在下文有更詳盡的說明。在步驟1114產生NCID 後,進行中交換器執行步驟1 136將包括NCID以及與 通話202相關之通話記錄一同寫入區域交換器資料庫 中。在寫入通話記錄後,進行中交換器接著執行步驟 1120將通話與其相關之NCID透過網路傳送出去。步驟 1120會在下文有更詳盡的說明。No. is stored in 3 2-character call record format NCID serial number_ 4HICKMAN / 200026TW, AND1P122.TW% This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the back Please fill in this page for the matters needing attention) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs ----- 丨 Order --------------- 1 ^ 26164 A7 --5Z_ V. Description of the Invention (Μ) position. The 32-character call log also includes the NCID location (NCIDLOC) field, which is used to confirm when the NCID is recorded in the authorization code field of the call log. If the NCID position field contains "1", the authorization code field contains the NCID. If the NCID position field contains "〇", the NCID is stored in the separate secondary field in the call log. Because the initial switch stores the NCID in a separate field of the 32-character call record, only the middle and terminal switches set the NCID position field to "1". For the 64-character call log format, the extended call log includes a separate field, called the NCID field, to store the 82-bit NCID. This call log is handled in the same way, regardless of whether the originating, intermediate or terminating switch stores the NCID. In the 64-character call log format, the starting switch ID is the NCS switch ID, rather than the alphanumeric switch ID recorded in the SER call log. Fig. 11 shows the control flow of the call processing of the network call identifier switch. In step 1104, the call 202 enters the switches 106-110 (referred to as an ongoing switch for convenience of reference, the ongoing switch refers to the switch that is currently processing the call). In step 1104, the ongoing switch receives the call 202, and then proceeds to step 1106. At step 1106, the ongoing switch accesses a regional database and obtains the trunk group parameters related to the initial trunk group of the call 202. After obtaining the parameters, the switch in progress executes step U08. In step 1108, the switch in progress determines whether the NCID was received with call 202. Wakame 4HICKMAN / 200026TW, AND1P122.TW 79 This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page) Cooperative printed by the Intellectual Property Bureau of the Ministry of Economic Affairs, printed by the Consumer Cooperative, 1226164 A7 ^^ ______ B7___ Five N Invention Description c? O) The previous switch did not receive the NCID with call 202, and the switch then performs step 1112. In step 1112, the switch analyzes the parameters of the starting trunk group to determine the form of the starting trunk group. If the initial trunk group is an InterMachine Trunk (IMT) or a release link trunk (RLT), the switch proceeds to step 1116. IMT is the backbone that connects two general telex communication switches, and RLT is the backbone that connects an intelligent services network (ISN) platform to a general telex communication network. When the ongoing switch proceeds to step 1116, the ongoing switch knows that it is not a starting switch and it has not received the NCID. In step 1116, the ongoing switch analyzes the initial trunk group parameters to determine whether it is authorized to generate an NCID for call 202. In step 1116, if the switch in progress is not authorized to generate an NCID for the call 202, the switch in progress proceeds to step 1118. When in step 1118, the switch in progress knows that it is not a start switch and it has not received an NCID, but is not authorized to generate an NCID. Therefore, in step 1118, the ongoing switch writes the call record related to this call 202 into the regional switch database, and executes step 1120. In step 1120, the exchange in progress sends the call 202 and its associated NCID via the network. Step 1 120 is explained in more detail below. Please refer to step 1116 again. If the ongoing switch is authorized to generate an NCID for the call 202, the ongoing switch then proceeds to step 1114. In step 1114, before proceeding to step 1136, the exchanger is 4HICKMAN / 200026TW, AND1P122.TW 80. This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) -------- --II --- I ---- Order---! —-Line ”(Please read the notes on the back before filling this page) m 1226164 A7 B7 V. Description of Invention (si) Generate a new NCID for call 2 02. In step 1136, the ongoing switch writes the NCID and the call record related to the call 202 into the regional switch database, and then proceeds to step 1120. In step 1120, the ongoing switch sends the call 202 and its associated NCID via the network. Step 1120 is explained in more detail below. Please refer to step 1112 again. If the in-progress switch decides that the initial trunk group form is not IMT or RLT, the in-progress switch performs step 1114. When step 1114 is performed, the in-progress switch knows that it is the starting switch, and must therefore generate an NCID for call 202. Steps 11 to 14 are explained in more detail below. After the NCID is generated in step 1114, the ongoing switch executes step 1 136 and writes the call history including the NCID and the call 202 related to the call 202 into the regional switch database. After writing the call record, the ongoing switch then proceeds to step 1120 to transmit the call and its associated NCID through the network. Step 1120 is described in more detail below.
請再參考步驟1108,若進行中交換器決定它隨著通 話2〇2收到NCID,則進行中交換器接著執行步驟 1110。在步驟1110,進行中交換器處理接收到的 NCID。在步驟1110中,會有兩種可能的結果。首先, 進行中交換器可能決定不保持接收到的NCID,並執行 步驟11 10.到步驟1114,用以產生新的NCID。步驟 11 10會在下文有更詳細的說明。在步驟1114,進行中 交換器可以在執行步驟1136之前,先產生新的NCID 4HICICMAN/200026TW, AND1P122.TW 81 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) -裝! I 訂·! I!---Please refer to step 1108 again. If the ongoing switch decides that it receives the NCID with the call 202, the ongoing switch proceeds to step 1110. In step 1110, the switch processes the received NCID. In step 1110, there are two possible outcomes. First, the switch in progress may decide not to keep the received NCID and perform steps 11 to 10 to generate a new NCID. Steps 11 to 10 are explained in more detail below. In step 1114, the exchanger can generate a new NCID 4HICICMAN / 200026TW, AND1P122.TW before executing step 1136. This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) Read the notes on the back and fill out this page)-Install! I order! I! ---
經濟部智慧財產局員工消費合作社印製 l226l64Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs l226l64
五、發明說明(ρ) 經濟部智慧財產局員工消費合作社印製 給通話202。步驟1114也將在下文有更詳細的說明。 在步驟1 136,進行中交換器將與通話2 〇2有關之通話 記錄寫入區域資料庫之中。進行中交換器接著執行步驟 1120,並透過網路將通話2 02及與其相關之NCID — 同傳送出去。步驟1 120也將在下文有更詳細的說明。 請再參考步驟1110,進行中交換器可以決定保有接 收到的NCID,藉以執行步驟U 10到步驟1 1 15。在步 驟1115,進行中交換器將接收的NCID加入與通話 2〇2相關之通話記錄中。步驟1 1 10與步驟1 1 15會在下 文有更詳細的說明。在步驟1115之後,進行中交換器接 著執行步驟1136,將與通話202相關的通話記錄寫入 區域資料庫中。進行中交換器接著執行步驟112〇,並將 通話202與其相關之NCID透過網路傳送出去。步驟 1120會在下文有更詳細的說明。 第12圖繪示用來處理接收到的NCID之步驟1110 之控制邏輯。當進行中交換器決定NCID已隨著通話 202被接收後,進行中交換器進入步驟1110之步驟 1 202。在步驟1 202,進行中交換器分析起始主幹群參 數,以決定起始主幹群形式。若起始主幹群形式爲IMT 或RLT時,進行中交換器執行步驟1212。當在步驟 1212,進行中交換器得知它不是起始交換器並且接收到 通話202之NCID。因此,在步驟1212,進行中交換 器保留接收到的NCID,並離開步驟1110,藉以接著進 4HICKMAN/200026TW, AND1P122.TW 82 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁)V. Description of the invention (ρ) Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs to call 202. Step 1114 is also described in more detail below. In step 1 136, the switch in progress writes the call records related to the call 200 into the regional database. The switch in progress then executes step 1120 and transmits the call 202 and its associated NCID — via the network. Step 1 120 will also be described in more detail below. Please refer to step 1110 again. In progress, the switch can decide to keep the received NCID, so as to perform steps U 10 to 1 1 15. In step 1115, the exchange in progress adds the received NCID to the call log related to the call 202. Steps 1 1 10 and 1 1 15 are explained in more detail below. After step 1115, the ongoing switch proceeds to step 1136 to write the call record related to the call 202 into the regional database. The switch in progress then proceeds to step 112 and transmits the call 202 and its associated NCID over the network. Step 1120 is described in more detail below. Figure 12 shows the control logic of step 1110 used to process the received NCID. When the ongoing switch determines that the NCID has been received with the call 202, the ongoing switch proceeds to step 1 202 of step 1110. In step 1 202, the ongoing switch analyzes the parameters of the starting trunk group to determine the form of the starting trunk group. If the initial trunk group form is IMT or RLT, the switch in progress executes step 1212. When in step 1212, the ongoing switch learns that it is not the originating switch and receives the NCID of call 202. Therefore, in step 1212, the switch keeps the received NCID in progress, and leaves step 1110, so as to proceed to 4HICKMAN / 200026TW, AND1P122.TW 82 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) ) (Please read the notes on the back before filling this page)
· --線· 1226164 A7 B7 五、發明說明(¾^) 行第11圖中之步驟1115。之後,進行中交換器儲存接 收到的NCID於通話記錄中,並且傳送此通話。 (請先閱讀背面之注意事項再填寫本頁) 請再參考步驟1 2 02,若起始主幹群形式不是IMT 或RLT,進行中交換器執行步驟12〇4。在步驟1 204, 進行中交換器決定起始主幹群形式是否爲整合服務使用者 部分直接存取線(Integrated Services User Parts Direct Access Line,ISUP DAL)或整合服務數位網 路主要介面(Integrated Services Digital Network Primary Rate Interface,ISDN PRI)。ISUP 爲訊號 協定,其允許在交換器之間傳送資訊做爲資訊參數。 經濟部智慧財產局員工消費合作社印製 ISUP DAL爲一主幹群,其主要由多數網路顧客所共 享,但也是可以用專線給單一網路顧客使用。相反的, ISDN PRI爲一種主幹群,其主要做爲專線給單一網路 顧客使用,但是也可以由多個網路顧客所分享。網路顧客 是租用網路資源的個體。在步驟1 204,若進行中交換器 決定主幹群形式不是ISUP DAL或ISDN PRI,則進行 中交換器便執行步驟12〇6。當在步驟1206,進行中交 換器知道所接收的NCID不是由電傳通訊網路中的交換 器或網路顧客之交換器所產生。因此,在步驟1 206,進 行中交換器放棄接收到的NCID,因爲它不是一個可靠 的NCID。從步驟1206,進行中交換器離開步驟 1110,藉以持續進行第11圖之步驟1114,其中進行中 交換器產生新的NCID,並將NCID隨著通話202傳 送出去。 4HICICMAN/200026TW, AND1P122.TW 83 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) Ϊ226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(<5斗) 請再參考步驟1 204,若進行中交換器決定起始主幹 群形式爲ISUP DAL或ISDN PRI,進行中交換器接著 進行步驟1 208。當在步驟1 208,進行中交換器得知它 從顧客主幹群接收一 NCID。因此,進行中交換器分析 起始主幹群參數,以決定是否它被授權爲通話202產生 新的NCID。進行中交換器可以被授權產生新的 NCID,並且將顧客所提供之NCID碼覆寫,以確保對 應於該通話202之有效NCID透過網路傳送。在步驟 1 2 08,若進行中交換器未被授權對通話202產生新的 NCID,進行中交換器接著進行步驟1210。在步驟 12 10,進行中交換器檢查接收到的NCID的有效性,例 如NCID長度。若所接收的NCID爲無效,進行中交換 器接著執行步驟120 6。在步驟1 206,進行中交換器放 棄無效的NCID。從步驟1 206,進行中交換器離開步驟 1110,藉以持續進行第11圖之步驟1114,其中進行中 交換器產生新的NCID,並將NCID隨著通話202傳 送出去。 請再參考步驟1210,若進行中交換器判斷所接收的 NCID爲有效,進行中交換器接著執行步驟1212。在步 驟1212,進行中交換器保持所接收的NCID,並離開步 驟1110,藉以持續進行第11圖之步驟1115,其中進行 中交換器儲存所接收的NCID於通話記錄中,再將通話 傳送出去。 4HICKMAN/200026TW, AND1P122.TW 84 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝--------訂-丨 (請先閱讀背面之注意事項再填寫本頁) 嫌· Ϊ226164· Line · 1226164 A7 B7 V. Description of the invention (¾ ^) Step 1115 in line 11 After that, the exchange in progress stores the received NCID in the call log and transmits the call. (Please read the precautions on the back before filling this page) Please refer to steps 1 2 02 again. If the initial trunk group form is not IMT or RLT, the switch performs step 1204 in progress. In step 1204, the switch in progress determines whether the initial trunk group form is an Integrated Services User Parts Direct Access Line (ISUP DAL) or an integrated services digital network main interface (Integrated Services Digital Network Primary Rate Interface (ISDN PRI). ISUP is a signal protocol that allows information to be transmitted between switches as information parameters. The ISUP DAL printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs is a backbone group, which is mainly shared by most online customers, but it can also be used by a single online customer for a dedicated line. In contrast, ISDN PRI is a backbone group, which is mainly used as a dedicated line for a single network customer, but it can also be shared by multiple network customers. Internet customers are individuals who rent network resources. In step 1204, if the ongoing switch determines that the backbone group format is not ISUP DAL or ISDN PRI, the ongoing switch executes step 1206. When in step 1206, the switch in progress knows that the received NCID was not generated by the switch in the telex communication network or the switch of the network customer. Therefore, in step 1206, the switch discards the received NCID in the process because it is not a reliable NCID. From step 1206, the ongoing switch leaves step 1110, so that step 1114 of FIG. 11 is continuously performed, wherein the ongoing switch generates a new NCID and transmits the NCID along with the call 202. 4HICICMAN / 200026TW, AND1P122.TW 83 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) Ϊ226164 Printed by the Consumers ’Cooperative of Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Invention Description Please refer to step 1204 again. If the switch in progress determines that the initial trunk group form is ISUP DAL or ISDN PRI, the switch in progress then proceeds to step 1208. When at step 1208, the switch knows that it is receiving an NCID from the customer backbone. Therefore, the ongoing switch analyzes the initial trunk group parameters to determine whether it is authorized to generate a new NCID for call 202. The switch in progress can be authorized to generate a new NCID and overwrite the NCID code provided by the customer to ensure that a valid NCID corresponding to the call 202 is transmitted over the network. In step 1 2 08, if the switch in progress is not authorized to generate a new NCID for the call 202, the switch in progress proceeds to step 1210. In steps 12-10, the exchange checks the validity of the received NCID, such as the NCID length. If the received NCID is invalid, the exchange proceeds to step 1206. In step 1206, the switch in progress discards the invalid NCID. From step 1 206, the ongoing switch leaves step 1110, so that step 1114 of FIG. 11 is continuously performed, where the ongoing switch generates a new NCID and transmits the NCID along with the call 202. Please refer to step 1210 again. If the switch in progress determines that the received NCID is valid, the switch in progress proceeds to step 1212. In step 1212, the ongoing switch keeps the received NCID, and leaves step 1110, so as to continue to step 1115 in FIG. 11, where the ongoing switch stores the received NCID in the call log, and then transmits the call. 4HICKMAN / 200026TW, AND1P122.TW 84 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ Installation -------- Order-丨 (Please read the precautions on the back before filling this page) Ϊ226164
'發明說明(#) 第13A圖繪示產生NCID之步驟1114的控制邏 輯。當需要產生NCID時,進行中交換器進入步驟 1 3 02。在步驟1 3 02,·進行中交換器計算出一序列號。序 列號代表在同一埠號具有同一時間點1値所發生的通話 數目。第一通電話具有序列號“0”,之後起始於同一璋號 具有同一時間點1値所循序發生的通話之序列號依次增 加。在步驟1 302產生序列號後,進行中交換器接著執 行步驟1 3 04。在步驟1 3 04,進行中交換器爲通話202 產生一通話記錄,其包括通話202所新產生的NCID。 在通話記錄被產生後,進行中交換器離開步驟1114,並 且接著執行第Π圖之步驟1136,其中進行中交換器將 通話記錄寫入區域交換器資料庫。 第13B圖繪示將接收到的NCID加入關於通話202 之通話記錄中的步驟1115之控制邏輯。一進入到步驟 1115,進行中交換器則進入步驟1 3 06。當在步驟 1 3 06,進行中交換器得知它從中間或終端交換器,或從 顧客的交換器接收一有效的NCID。在步驟1 3 06,進行 中交換器判斷32-字元的通話記錄之授權碼攔位是否可以 用來儲存NCID。若授權欄位可以使用,進行中交換器 接著執行步驟13 10。在步驟13 10,進行中交換器將 NCID儲存於32-字元的通話記錄之授權碼欄位中。進 行中交換器也必須設定NCID位置欄位爲“1”,其指示 NCID儲存於授權碼攔位。在步驟13 10後,進行中交換 4HICKMAN/200026TW, AND1P122.TW 85 本紙張尺度適用中國國家標準(CNS)A4規格(210 x 297公髮) ----I - I---II <請先閱讀背面之注意事項再填寫本頁) 訂-------一線j 經濟部智慧財產局員工消費合作社印製 1226164 A7 ___B7_ 五、發明說明(%) 器離開步驟1 1 15,並且接著到第1 1圖之步驟1 136,其 中進行中交換器將通話記錄寫到區域交換器資料庫中。 請再參考步驟1 306,若授權碼攔位無法以32-字元 通話記錄格式來表示,進行中交換器接著執行步驟 1 3 08。在步驟1 3 08,進行中交換器將NCID儲存在 64-字元通話記錄中的NCID欄位。在步驟1 308之後, 進行中交換器離開步驟1115,並接著到第11圖之步驟 1136,其中進行中交換器將通話記錄寫入區域交換器資 料庫中。 經濟部智慧財產局員工消費合作社印製'Explanation of the Invention (#) FIG. 13A shows the control logic of step 1114 of generating an NCID. When the NCID needs to be generated, the ongoing switch proceeds to step 1 3 02. In step 1 02, the exchange calculates a serial number in progress. The sequence number represents the number of calls that occurred at the same time point at the same port number. The first call has a serial number of "0", and thereafter, the serial numbers of the calls that occur sequentially at the same time point and at the same time point are sequentially increased. After the serial number is generated in step 1 302, the exchange proceeds to step 1 3 04. In step 1 04, the ongoing switch generates a call record for the call 202, which includes the newly generated NCID of the call 202. After the call log is generated, the ongoing switch leaves step 1114, and then executes step 1136 of Figure Π, where the ongoing switch writes the call log into the regional switch database. FIG. 13B shows the control logic of step 1115 of adding the received NCID to the call log of call 202. As soon as step 1115 is entered, the switch proceeds to step 13 06 in progress. When in step 1 06, the switch in progress knows that it received a valid NCID from the intermediate or terminal switch, or from the customer's switch. In step 1 06, the switch in progress determines whether the authorization code block of the 32-character call record can be used to store the NCID. If the authorization field is available, the exchange is in progress, then go to step 13 10. In step 13 10, the exchange stores the NCID in the authorization code field of the 32-character call record. During the process, the switch must also set the NCID position field to "1", which indicates that the NCID is stored in the authorization code block. After step 13 10, the exchange is in progress 4HICKMAN / 200026TW, AND1P122.TW 85 This paper size applies the Chinese National Standard (CNS) A4 specification (210 x 297 public) ---- I-I --- II < Please Read the precautions on the back before filling this page) Order ------- frontline j Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economy 1226164 A7 ___B7_ V. Description of Invention (%) The device leaves step 1 1 15 and continues Go to step 1 136 in Figure 11, where the ongoing switch writes the call log to the regional switch database. Please refer to step 1 306 again. If the authorization code block cannot be expressed in 32-character call log format, the switch in progress then proceeds to step 1 3 08. In step 1 08, the ongoing exchange stores the NCID in the NCID field in the 64-character call log. After step 1308, the ongoing switch leaves step 1115, and then proceeds to step 1136 of FIG. 11, where the ongoing switch writes the call log into the regional switch database. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs
第14圖繪示從進行中交換器傳送通話之步驟1120 的控制邏輯。在此控制邏輯有步驟1402與1412兩個進 入點。在由第11圖之步驟1136進入步驟14 02之後, 進行中交換器得知它已經產生一 NCID或已經接收一有 效的NCID。在步驟1 402,進行中交換器存取區域資料 庫並且取得傳送該通話202時與終端主幹群相關之主幹 群參數。在取得這些參數後,進行中交換器接著進行步驟 1404。在步驟1404,進行中交換器判斷終端主幹群型 態。若終端主幹爲ISUP主幹,進行中交換器接著執行步 驟1 40 8。在步驟1 40 8,進行中交換器分析與ISUP主 幹形式相關之參數,用以決定是否將NCID傳送到下一 個交換器。若進行中交換器被授權傳送NCID,進行中 交換器接著進行步驟1416。在步驟1416,進行中交換 器將通話以及SS7起始位址訊息(SS7 initial address message,IAM)傳送到下一個交換器。NCID以IAM 4HICKMAN/200026TW, AND1P122.TW 86 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 五、發明說明(的) 之一般位數參數(generic digits parameter)的一部份 傳送出去。I AM包含下一個交換器之設定資訊,其用來 準備下一個交換器來接收並且完成通話202。一般位數 參數的格式如下列之表3 〇 6所不。 一般位數參數: 編碼:1 1 000001 類型:〇 經濟部智慧財產局員工消費合作社印製 位元組#,位元# 說明 位元組1,位元‘0-4 位數形式:指示參數的內 容。此欄位具有“11011”之 二進位數値,用以指示此參 數包含NCID。 位元組1,位元5-7 編碼方法:指示參數內容之 格式。此欄位具有“011”之 二進位數値,用以表示 NCID以二進位格式儲存。 位元組2,位元0-7 位元組3,位元0-5 起始交換器ID 位元組3,位元6-7 位元組4,位元0-7 位元組5,位元0-3 起始主幹群 位元組5,位元4-7 位元組6,位元0-7 位元組7,位元0-6 起始埠號 位元組7,位元7 未使用 位元組8,位元0-7 位元組9,.位元0-7 位元組1 〇,位元0 - 7. 位元組11,位元0-7 時間點1 位元組12,位元0-2 NCID序列號碼 位元組12,位元3-7 未使用 4HICKMAN/200026TW, AND1P122.TW 87 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 裝---II---訂·--------線』 1226164 A7 B7 五、發明說明(e?) 表306 在傳送通話2 02與I AM後,進行中交換器接著執行 步驟1418,藉以離開交換器程序。 請再參考步驟1 408,若進行中交換器未被授權傳送 NCID給在I AM訊息中的下一個交換器,進行中交換器 則接著處理步驟14 12。在步驟14 12,進行中交換器在 正常程序下傳送通話202到下一個交換器,其包括在 NCID沒有記錄成一般位數參數的一部份之情況下傳送 IAM訊息到下一個交換器。在傳送通話202後,進行中 交換器接著執行步驟1418,藉以離開交換器程序。 經濟部智慧財產局員工消費合作社印製 (請先閱讀背面之注意事項再填寫本頁) :線· 請再參考步驟1404,若進行中交換器判斷終端主幹 不是ISUP,則進行中交換器接著處理步驟1406。在步 驟1 406,進行中交換器判斷終端主幹群是否爲ISDN主 幹(專屬一網路客戶的終端主幹群)。若終端主幹群爲 ISDN,進行中交換器進行步驟1410。在步驟1410,進 行中交換器分析與ISDN主幹群形式相關之各參數,以 判斷是否要把NCID傳送到下一個交換器。若進行中交 換器被授權傳送NCID,進行中交換器便接著執行步驟 1414。在步驟1414,進行中交換器將通話與設定訊息傳 送到下一個交換器。設定訊息包含對下一個交換器之設定 資訊,用以準備下一個交換器接收與完成該通話202。 NCID以做爲設定資訊之鎖定移位編碼組6參數 (locking shift codeset 6 parameter)的一部份來傳 4HICKMAN/200026TW, AND1P122.TW 88 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 五、發明說明(ρρ 送。鎖定移位編碼組6參數的格式如下列之表3 07所 示。 (請先閱讀背面之注意事項再填寫本頁) 鎖定移位編碼組6參數: 編碼:1 1 0 0 0 0 0 1 形式:〇 位元組#,位元# 說明 位元組1,位元0 - 4 位數形式:指示參數內容。此 欄位具有“1 10 1 1”之二進位數 値,以表示該參數包含 NCID。 位元組1,位元.5-7 編碼方法:指示參數內容的格 式。此欄位具有“011”之二進 位數値,代表NCID係以二進 位格式儲存。 位元組2,位元.0 - 7 位元組3,位元0-5 起始交換器ID 位元組3,位元6-7 位元組4,位元0-7 位元組5,位元0-3 起始主幹群 位元組5,位元4-7 位元組6,位元0-7 位元組7,位元0-6 起始埠號 位元組7,位元7 未使用 位元組8,位元0-7 位元組9,位元0-7 位元組10,位元0-7 位元組1 1,位元0-7 時間點1 位元組1 2,位元0 - 2 NCID序列號 位元組1 2,位元3 - 7 未使用 表307 經濟部智慧財產局員工消費合作社印製 在傳送通話2 02與設定訊息後,進行中交換器接著 進行步驟1418,藉以離開交換器程序。 4HICKMAN/200026TW, AND1P122.TW 89 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明($ ) 請再參考步驟1410,若進行中交換器判斷它沒有權利傳 送NCID到下一個交換器,進行中交換器則接著執行步 驟1412。在步驟1412,進行中交換器在正常的程序下 傳送通話2 02到下一個交換器,其包括在NCID沒有記 錄成鎖定移位編碼組6參數的一部份之情況下傳送設定 訊息到下一個交換器。在傳送通話202後,目前的交換 器接著執行步驟1418,藉以離開交換器程序。 請再參考步驟1412,當進行中交換器未接收到 NCID、爲中間或終端交換器以及未被授權產生NCID 時,則由第11圖之步驟1118進入此步驟。在此情形 下,步驟1412中進行中交換器亦在正常程序下傳送通話 2 02到下一個交換器,其包括在NCID沒有記錄成參數 的一部份之情況下傳送I AM或設定訊息到下一個交換 器。在傳送通話202後,進行中交換器接著執行步驟 1418,藉以離開交換器程序。 一種系統與方法,使電傳通訊網路之交換器使用彈性 與可擴充的記錄格式來產生電話通話之通話記錄。在收到 電話通話後,網路中的交換器分析電話通話,以判斷預設 的通話記錄是否足夠大來記錄關於該電話通話的通話記錄 資訊,或是否必須使用延伸式通話記錄來記錄儲存關於該 電話通話的通話資訊。在決定使用何種通話記錄之後,交 換器產生預設或延伸通話記錄。在塡完整個帳單區塊後, 交換器將包括所有通話記錄之帳單區塊傳送到帳單中心。 依據較佳實施例之回覆電話系統簡介 4HICKMAN/200026TW, AND1P122.TW 90 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝---I----訂------ (請先閱讀背面之注意事項再填寫本頁) 線 A7 1226164 __ B7__ 五、發明說明((|1 ) 現今的電話環境,撥話者必須與總機聯繫來發起會議 通話,以及/或所有的與會者必須撥一共同的號碼來連接 到一會議通話。這便需要人力總機成本以及撥預定號碼來 發起每一會議通話的不方便。安排電話會議且必須確認每 一與會者都要有空參加變得很沒效率。它也需要一專線號 碼使所有與會者能夠更容易使用該通話。 根據本發明之較佳實施例,回覆系統使撥號者容易從 電腦使用顯示幕上的選項,並塡完描述通話之各參數的資 訊。可以捕捉到的資訊有如該通話應該開始的日期與時 間、帳單資訊以及參加通話之各方的電話號碼等。接著, 依據輸入的資訊,具有存取並合網路能力的中央或分散計 算設備傳送電子郵件通知給每一位需要的與會者,來確認 是否參與並記下會議日期。電子郵件可以包括任何特殊項 目,如與該通話相關的密碼與該通話開始的時間。必要的 網路設施也會被保留以確保可以得到好的服務品質 (Quality of Service,QOS),並且當要求的日期與時 間到達時,藉由聯繋每一位參與者使通話會議會被啓動, 而不管它是使用連接到PSTN的電話或連接在倂合網路 之語音裝置(如電腦或智慧電視)。在安排時間、開始與通 話期間的任何時刻,任一與會者可以藉由從與該通話相關 的顯示選項中選取服務要求總機的協助。因此,通話設定 與控制可以提供一完全自動化的回覆系統。 對於在常態基準下使用回覆系統的撥話者,自訂資料 (custom profile)也會做爲使用既有資料的延伸。自訂FIG. 14 illustrates the control logic of step 1120 of transmitting a call from the switch in progress. The control logic has two entry points in steps 1402 and 1412. After going from step 1136 in FIG. 11 to step 14 02, the switch in progress knows that it has generated an NCID or has received a valid NCID. In step 1 402, the ongoing switch accesses the area database and obtains the trunk group parameters related to the terminal trunk group when transmitting the call 202. After obtaining these parameters, the exchange proceeds to step 1404. In step 1404, the ongoing switch determines the terminal trunk group type. If the terminal backbone is the ISUP backbone, the ongoing switch then executes steps 1 40 8. In step 1 408, the switch analyzes parameters related to the ISUP trunk form in progress to determine whether to transfer the NCID to the next switch. If the ongoing switch is authorized to transmit the NCID, the ongoing switch proceeds to step 1416. In step 1416, the ongoing switch transmits the call and the SS7 initial address message (IAM) to the next switch. NCID uses IAM 4HICKMAN / 200026TW, AND1P122.TW 86 This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) 1226164 A7 B7 V. General digits parameter Part of it. I AM contains setting information for the next switch, which is used to prepare the next switch to receive and complete the call 202. The general digit parameter format is as shown in the following table. General number of parameters: Code: 1 1 000001 Type: 〇 Printing of byte #, bit # for employee cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs, which indicates byte 1, bit '0-4. content. This field has a double digit "11011" to indicate that this parameter contains the NCID. Byte 1, Bits 5-7 Coding method: indicates the format of the parameter content. This field has a binary number "011" to indicate that the NCID is stored in binary format. Byte 2, Bit 0-7 Byte 3, Bit 0-5 Start switch ID Byte 3, Bit 6-7 Byte 4, Bit 0-7 Byte 5, Bits 0-3 Start stem group Bytes 5, Bits 4-7 Bytes 6, Bits 0-7 Bytes 7, Bits 0-6 Bytes Start Ports Bytes 7, Bits 7 Unused Byte 8, Bit 0-7 Byte 9, Bit 0-7 Byte 1 〇, Bit 0-7. Byte 11, Bit 0-7 Time point 1 bit Tuple 12, bit 0-2 NCID serial number, byte 12, 7-7 unused 4HICKMAN / 200026TW, AND1P122.TW 87 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) ) (Please read the precautions on the back before filling out this page) Installation --- II --- Ordering ---------- Line '' 1226164 A7 B7 V. Description of Invention (e?) After 02 and I AM, the switch in progress then proceeds to step 1418 to leave the switch program. Please refer to step 1 408 again. If the switch in progress is not authorized to transmit the NCID to the next switch in the I AM message, the switch in progress proceeds to step 14 12. In step 14-12, the ongoing switch transmits the call 202 to the next switch under normal procedures, which includes transmitting an IAM message to the next switch if the NCID is not recorded as part of the general digit parameter. After transmitting the call 202, the switch proceeds to step 1418 to leave the switch program. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs (please read the precautions on the back before filling out this page): Line · Please refer to step 1404 again. If the switch in progress determines that the terminal trunk is not ISUP, the switch in progress will continue to process Step 1406. In step 1406, the switch in progress determines whether the terminal trunk group is an ISDN trunk (a terminal trunk group dedicated to a network customer). If the terminal backbone group is ISDN, the ongoing switch proceeds to step 1410. In step 1410, the switch analyzes various parameters related to the form of the ISDN backbone group in order to determine whether to transmit the NCID to the next switch. If the active switch is authorized to transmit the NCID, the active switch proceeds to step 1414. At step 1414, the ongoing switch forwards the call and setup message to the next switch. The setting message contains the setting information for the next switch, which is used to prepare the next switch to receive and complete the call 202. The NCID is transmitted as part of the locking shift codeset 6 parameter of the setting information. 4HICKMAN / 200026TW, AND1P122.TW 88 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) 1226164 A7 B7 V. Description of the invention (sent by ρρ. The format of the parameters of the lock shift coding group 6 is shown in Table 3 07 below. (Please read the precautions on the back before filling this page) Lock shift coding Group 6 parameters: Code: 1 1 0 0 0 0 0 0 1 Format: 0 byte #, bit # Description byte 1, bits 0-4 Digit format: indicates the parameter content. This field has "1 10 1 1 ”binary digit 値 to indicate that the parameter contains NCID. Byte 1, Bit. 5-7 Coding method: indicates the format of the parameter content. This field has“ 011 ”binary digit 値, NCID is stored in binary format. Byte 2, Byte. 0-7 Byte 3, Byte 0-5 Start switch ID Byte 3, Byte 6-7 Byte 4, Bit 0-7 Bit 5, Bit 0-3 Start stem group Bit 5, Bit 4-7 Bit 6, Bit 0-7 Bit 7, Bit 0-6 Start port number Byte 7, Bit 7 Unused Byte 8, Bit 0-7 Byte 9, Bit 0-7 Byte 10, Bit 0-7 Byte Group 11 1, bits 0-7, time point 1 byte 1, 2, bits 0-2 NCID serial number, byte 1, 2, bits 3-7 unused After sending the call 02 and the setting message, the switch in progress then proceeds to step 1418 to leave the switch program. 4HICKMAN / 200026TW, AND1P122.TW 89 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 (Mm) 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 5. Invention Description ($) Please refer to step 1410 again. If the switch in progress determines that it does not have the right to send the NCID to the next switch, the switch in progress Then step 1412 is performed. In step 1412, the switch in progress transmits the call 202 to the next switch under the normal procedure, which includes the case where the NCID is not recorded as part of the parameter of the lock shift code group 6 Send the setup message to the next switch. In Send Call 2 After 02, the current switch then proceeds to step 1418 to leave the switch program. Please refer to step 1412 again. When the switch does not receive an NCID, is an intermediate or terminal switch, and is not authorized to generate an NCID, Step 1118 of FIG. 11 enters this step. In this case, the switch in progress in step 1412 also transmits the call 202 to the next switch under normal procedures, which includes transmitting an I AM or setting message to the next switch if the NCID is not recorded as part of the parameter. An exchanger. After transmitting the call 202, the ongoing switch proceeds to step 1418 to leave the switch program. A system and method that enables a switch of a telex communication network to use a flexible and extensible record format to generate a call record of a telephone call. After receiving a phone call, the switch in the network analyzes the phone call to determine whether the preset call log is large enough to record call log information about the phone call, or whether it is necessary to use the extended call log to record and store information about Call information for this phone call. After deciding which call log to use, the switch generates a preset or extended call log. After completing the entire billing block, the switch transmits the billing block including all call records to the billing center. Brief introduction of the reply telephone system according to the preferred embodiment 4HICKMAN / 200026TW, AND1P122.TW 90 This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) ------------ installation --- I ---- Order ------ (Please read the notes on the back before filling this page) Line A7 1226164 __ B7__ V. Description of the invention ((| 1) The current telephone environment, callers The switchboard must be contacted to initiate a conference call, and / or all participants must dial a common number to connect to a conference call. This requires the cost of a human switchboard and the inconvenience of dialing a predetermined number to initiate each conference call. Scheduling It becomes inefficient to make a conference call and it must be confirmed that each participant must be available. It also requires a dedicated line number to make it easier for all participants to use the call. According to a preferred embodiment of the present invention, the reply system enables dialing The user can easily use the options on the display from the computer and finish the information describing the parameters of the call. The information that can be captured is the date and time when the call should start, billing information, and the phone numbers of the parties involved in the call Then, based on the information entered, a central or decentralized computing device with access to the merged network can send an email notification to each participant in need to confirm their participation and note the date of the meeting. The email can include any Special items, such as the password associated with the call and the time when the call started. Necessary network facilities will also be reserved to ensure that a good quality of service (QOS) can be obtained, and when the required date and time arrive At that time, the conference call will be initiated by contacting each participant, regardless of whether it is using a phone connected to the PSTN or a voice device (such as a computer or smart TV) connected to a network. When scheduling, At any time during the start and call, any participant can request the assistance of the switchboard by selecting a service from the display options associated with the call. Therefore, call setup and control can provide a fully automated response system. For the normal basis Callers who use the reply system, the custom profile (custom profile) will also be used Stretch. Custom
4HICKMAN/200026TW, AND1P122.TW ___ 用中國國家標準(CNS)A4規格(210 X 297公釐) ---------1 —— I----訂·--------. (請先閱讀背面之注意事項再填寫本頁) 濟 部 智 慧 財 產 局 員 工 消 費 合 作 社 印 製 91 經濟部智慧財產局員Η消費合作社印制衣 1226164 A7 ___B7__ 五、發明說明 資料允許使用者儲存時常參與會議通話者的資訊。此資料 包括參與者的電話號碼(其可以是DDD、IDDD、IP位 址或行動電話號碼等)、電子郵件位址、呼叫服務、傳真 號碼、秘書電話號碼、位置、時區、工作時數與其他對發 動此通話有用的相關資訊。依據公司或組織需求而預設的 資料也可以被啓動,並且可以依據更全面性的資訊來修改 以符合特定使用者所需。 帳單資訊也會在線上提供。使用者可以輸入預先安排 的帳號或以信用卡或電話號碼支付帳款的能力。若對電話 號碼索帳,系統會視此通話爲對方付費電話或第三者電 話,而加以確認帳單。 若對一特定通話爲預設資料訊息時,另一選擇會在按 下按鈕時允許立即連接會議通話或單一通話,除了多了可 以有超過一個以上之通話者加入而不干擾通話的特徵外, 其大致上像是今日執行快速撥號一/般,當需要時也支援網 際網路撥話者以及加入總機。 在描述本發明此一方面的特徵之前,先介紹一些網際 網路環境。 網際網路 網際網路是互相連接實體網路的方法以及一組協定慣 例,用以允許與之聯繫的電腦互動。實際上而言,根據政 府總計處,網際網路是一龐大、全球性的網路,其涵蓋 92個國家與包括5 9,000學術、商業、政府與軍事網 路,而這些數目每年成倍數成長。再者,大約有一千萬台 4HICKMAN/200026TW, AND1P122.TW 92 本紙張尺度適用中國國、家標準(CNS)A4規格(210 X 297公釐) i I-----^--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(?3) 主機電腦,五千萬個使用者與76,000個全球網站 (World-Wide Web)伺服器連接到網際網路。網際網路 骨幹包括一系列的高速通訊連結’其介於美國境內與世界 各地的主要超級電腦站及教育與硏究機構之間。 各種協定主控網際網路骨幹上的行爲,並且爲資料通 訊設立的主要規則。傳輸控制協定/網際網路協定 (Transmission Control Protocol/Internet4HICKMAN / 200026TW, AND1P122.TW ___ Use Chinese National Standard (CNS) A4 specification (210 X 297 mm) --------- 1 ---- I ---- Order ------- -. (Please read the notes on the back before filling in this page) Printed by the Consumer Cooperative of the Ministry of Economic Affairs and the Intellectual Property Bureau 91 Printed by the Intellectual Property Bureau of the Ministry of Economic Affairs and printed by the Consumer Cooperatives 1226164 A7 ___B7__ V. Invention description data allows users to store frequently Information about participants in the conference. This information includes the participant's phone number (which can be DDD, IDDD, IP address or mobile phone number, etc.), email address, call service, fax number, secretary phone number, location, time zone, working hours and others Useful information for starting this call. Preset data based on company or organization needs can also be activated, and can be modified based on more comprehensive information to meet specific user needs. Billing information is also available online. The user can enter a pre-arranged account number or the ability to pay by credit card or phone number. If the phone number is billed, the system will consider the call as a pay phone or a third-party phone and confirm the bill. If the default data message for a specific call, another option will allow a conference call or a single call to be connected immediately when the button is pressed. In addition to the feature that more than one caller can join without disturbing the call, It is roughly like speed dialing today, and also supports Internet callers and joins the switchboard when needed. Before describing the features of this aspect of the invention, some Internet environments are described. The Internet The Internet is a method of interconnecting physical networks and a set of protocol conventions that allow the computers connected to it to interact. In fact, according to the Government Total, the Internet is a large, global network that covers 92 countries and includes 5 9,000 academic, commercial, government, and military networks, and these numbers are multiplying each year. In addition, there are about 10 million 4HICKMAN / 200026TW, AND1P122.TW 92 paper sizes applicable to China National Standard (CNS) A4 (210 X 297 mm) i I ----- ^ ---- ----- (Please read the precautions on the back before filling this page) 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Invention Description (? 3) Mainframe computer, 50 million users and 76 10,000 World-Wide Web servers are connected to the Internet. The Internet backbone includes a series of high-speed communication links ’between major supercomputer stations and educational and research institutions in the United States and around the world. Protocols govern behavior on the backbone of the Internet and set the main rules for data communications. Transmission Control Protocol / Internet Protocol
Protocol,TCP/IP)具有開放的本質,且每一個人都可 以使用,其意味著它嘗試去創造一個獨立於與電腦或網路 作業系統與架構差異性之外的網路協定系統。如此,大眾 都可以標準文件獲得TCP/IP協定,特別是以 RFCs(Requests for Comments)。連接網際網路的需 求是TCP/IP,其包括大量的資料通訊協定,其中兩個爲 傳輸控制協定(TCP)與網際網路協定(IP)。 國際電傳通訊連合-電傳通訊標準部門(The International Telecommunication Union-Telecommunication Standardization Sector,ITU-T)已經建立數個標準來主導協定與電傳通訊設備之線性 編碼。因爲很多這些標準可以參考該文件,所以在此僅列 出幾項相關的標準的摘要做爲參考。 ITU G.7 11推薦做爲3kHz音訊頻道的脈衝編碼調變。 ITU G.72 2推薦做爲在64kbit/s頻道中之7 kHz音訊 編碼。 4HICKMAN/200026TW, AND1P122.TW 93 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 Α7 Β7 五、發明說明(qno ITU G.723推薦做爲以5.3與6.3kbits傳輸之多媒體 通訊的雙速率語音編碼器。 ITU G.728推薦做爲在16kbit/s使用低延遲編碼激勵 線性預測(1 〇 w - d e 1 a y c 〇 d e e X c i t e d 1 i n e a r prediction,LD-CELP)之語音編碼。 ITU Η.221 1 在語音視覺電傳通訊服務之64到 1920kbit/s的訊框結構。 ITU H.223低位元率多媒體終端多工協定。 ITU H.225 ITU推薦做爲在非保證LAN服務品質之媒 體資訊流封包化與同步化。. ITU H.230語音視覺系統之訊框-同步控制與指示訊 號。 ITU H.231使用si 2Mbit/s之數位頻道之語音視覺系統 的多點控制單元。 ( ITU H.242使用到2Mbit/s之數位頻道於語音視覺終端 機間建立通訊的系統。 ITU H.243介於三個或更多之語音視覺終端機間使用到 2Mbit/s之數位頻道建立通訊的系統。 ITU H.245推薦做爲多媒體通訊之控制協定。 ITU H.261推薦做爲支援3 52488像點與1 76344像 點之視訊解析度的語音視覺服務之視訊編碼-解碼器。 ITU Η .263推薦做爲支援1 2 8296像點、1 763 44像 點、352488像點、7042576像點與1 4 083 1 52像點之 視訊解析度的語音視覺服務之視訊編碼-解碼器。 4HICKMAN/200026TW, AND1P122.TW 94 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂i ^------着— (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明 ITU Η. 3 20推薦做爲窄頻ISDN視覺電話系統。 ITU H. 32 1透過ATM之視覺電話終端機。 ITU H.322透過保證LAN服務品質之視覺電話終端 機。 ITU H.3 23 ITU推薦提供非保證服務品質之區域網路的 視覺電話系統與設備。 ITU H.324推薦做爲在撥接電話線上之低位元率 (28.8Kbps)多媒體通訊之終端機與系統。 ITU T.120多媒體資料傳輸協定。 此外,還有幾種其他的相關標準,包括: ISDN :整合服務數位網路(Integrated Services Digital Network),在一單一通訊連結上做爲語音、視 訊與資料之數位通訊標準。 RTP 即時傳送協定(Real-Time Transport Protocol),透過單播與多播網路傳輸如語音與視訊之即 時資料的網際網路標準協定。 IP網際網路協定(Internet Protocol),在互相連接之 電腦系統之封包交換式網路上之資料封包的傳輸與傳遞之 網際網路標準協定。 PPP 點對點協定(P〇int-to-Point Protocol)。 MPEG 動作圖像專家群組(Motion Pictures Expert Group),在國際標準組織下的一個標準體,推薦做爲數· 位視訊與音訊之壓縮,包括位元流(bit stream),但不 包括壓縮演算法。 4HICKMAN/200026TW, AND1P122.TW 95 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意再填寫本頁) -丨裝 · ·%· 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明Hb) SLIP序列線網際網路協定(Serial Line Internet Protocol) 〇 RSVP資源保存設定協定(Resource Reservation Setup Protocol) 0 UDP 使用者資料包協定(User Datagram Prot()e()1)。 網際網路上之TCP/IP協定的普遍性快速地成長, 因爲它們滿足世界性資料通訊的重要需求,以及有許多重 要特性可以讓他們滿足此需求。這些即使在今日仍被使用 的特性包括: (1) 通用定址方法,其允許任何執行TCP/IP之裝置可以 唯一地將網際網路上的任何其他裝置加以定址。 (2) 開放式協定標準,可自由地取得並獨立於任何硬體或 作業系統而發展。因此,即使網際網路通訊不要求, TCP/IP亦能夠被不同的硬體與軟體使用。 由於獨立於任何特定的實體網路硬體之外,使得 TCP/IP可以整合許多不同種類的網路。TCP/IP能夠在 乙太網路、圖騰環、撥接線或實質上任何其他實體傳輸媒 體上使用。 了解資訊如何在通訊系統上傳播是有助於對主要演出 者在現今網際網路骨幹企業所做的努力的認識。傳統的通 訊網路形式是電路交換式。美國電話系統使用此種電路交 換技術。當人或電腦撥電話,在電話系統中的交換設備即 尋找一條由起始電話到收話電話的實體路徑。電路交換網Protocol (TCP / IP) has an open nature and can be used by everyone, which means that it tries to create a network protocol system independent of computer or network operating system and architecture differences. In this way, the public can obtain the TCP / IP agreement with standard documents, especially RFCs (Requests for Comments). The Internet connection requirement is TCP / IP, which includes a large number of data communication protocols, two of which are Transmission Control Protocol (TCP) and Internet Protocol (IP). The International Telecommunication Union-Telecommunication Standardization Sector (ITU-T) has established several standards to dominate the linear coding of protocols and telecom communication equipment. Because many of these standards can refer to this document, only a few abstracts of relevant standards are listed here for reference. ITU G.7 11 is recommended for pulse code modulation of 3kHz audio channels. ITU G.72 2 is recommended for 7 kHz audio coding in 64kbit / s channels. 4HICKMAN / 200026TW, AND1P122.TW 93 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) Packing -------- Order --------- (Please read first Note on the back, please fill out this page again) 1226164 Printed by the Consumers ’Cooperative of Intellectual Property Bureau of the Ministry of Economic Affairs Α7 Β7 V. Description of the invention ITU G.728 is recommended for speech coding using 16kbit / s low-delay coding to excite linear prediction (1 0w-de 1 ayc 0dee X cited 1 inear prediction, LD-CELP). ITU Η.221 1 in speech The frame structure of the visual telex communication service from 64 to 1920kbit / s. ITU H.223 low-bit-rate multimedia terminal multiplexing protocol. ITU H.225 ITU recommends as the media information stream encapsulation and non-guaranteed LAN service quality. Synchronization .. ITU H.230 Voice and Vision System Frame-Synchronous Control and Indication Signal. ITU H.231 Multipoint Control Unit for Voice and Vision System Using si 2Mbit / s Digital Channel. (Used by ITU H.242 2Mbit / s digital channel in voice and visual terminal System for establishing communication. ITU H.243 is a system for establishing communication between two or more voice and visual terminals using 2Mbit / s digital channels. ITU H.245 is recommended as a control protocol for multimedia communication. ITU H .261 is recommended as a video encoder-decoder for voice and visual services supporting video resolutions of 3 52488 pixels and 1 76344 pixels. ITU Η .263 is recommended as support for 1 2 8296 pixels, 1 763 44 pixels, 352488 dots, 7042576 dots and 1 4 083 1 52 dots. Video resolution video-encoder-decoder for voice and visual services. 4HICKMAN / 200026TW, AND1P122.TW 94 This paper standard applies to China National Standard (CNS) A4 (210 X 297 mm) ----------- install -------- order i ^ ------ 着 — (Please read the precautions on the back before filling this page ) 1226164 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 5. Description of invention ITU Η 3 20 is recommended as a narrow-band ISDN visual telephone system. ITU H. 32 1 Visual telephone terminal via ATM. ITU H.322 Through a visual telephone terminal that guarantees LAN service quality. ITU H.3 23 ITU recommends videophone systems and equipment that provide non-guaranteed quality of service for local area networks. ITU H.324 is recommended as a terminal and system for low bit rate (28.8Kbps) multimedia communications on dial-up telephone lines. ITU T.120 multimedia data transmission agreement. In addition, there are several other related standards, including: ISDN: Integrated Services Digital Network, which is a digital communication standard for voice, video, and data over a single communication link. RTP Real-Time Transport Protocol, an Internet standard protocol for transmitting instant data such as voice and video over unicast and multicast networks. IP Internet Protocol (Internet Protocol), an Internet standard protocol for the transmission and transmission of data packets on a packet-switched network of interconnected computer systems. PPP Point-to-Point Protocol. MPEG Motion Pictures Expert Group, a standard body under the International Standards Organization, is recommended for compression of digital video and audio, including bit stream, but does not include compression algorithms law. 4HICKMAN / 200026TW, AND1P122.TW 95 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the note on the back before filling this page)-丨 ··% · 1226164 A7 B7 Economy Printed by the Ministry of Intellectual Property Bureau's Consumer Cooperatives V. Invention Description Hb) SLIP Serial Line Internet Protocol 〇 RSVP Resource Reservation Setup Protocol 0 UDP User Datagram Prot () e () 1). The popularity of TCP / IP protocols on the Internet is growing rapidly because they meet the important requirements of worldwide data communications, and there are many important features that allow them to meet this need. These features that are still in use today include: (1) A universal addressing method that allows any device running TCP / IP to uniquely address any other device on the Internet. (2) Open agreement standards are freely available and developed independently of any hardware or operating system. Therefore, even if Internet communication is not required, TCP / IP can be used by different hardware and software. Independent of any specific physical network hardware, TCP / IP can integrate many different types of networks. TCP / IP can be used on Ethernet, totem rings, dial-up wiring, or virtually any other physical transmission medium. Understanding how information is disseminated on communication systems is helpful in understanding the efforts of major performers in today's Internet backbone enterprises. The traditional form of communication network is circuit switched. The US telephone system uses this circuit switching technology. When a person or computer makes a call, the switching device in the telephone system looks for a physical path from the originating telephone to the receiving telephone. Circuit Switched Network
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注音心事填寫本頁) -裝 · .%· 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(们) 路嘗試在兩點之間形成一專屬連線或電路,由起始電話經 由地方交換處,之後橫跨主幹線再連接到遠端交換處’最 後再連接到目的端電話的方式建立一電路。此專屬連線在 電i舌通話終止之前會一^直連接。 完整路徑的建立對電路交換式網路的資料傳輸是必要 而不可或缺的。在電路備妥後,麥克風擷取類比訊號’而 訊號再以類比型式透過一類比迴路傳送到地方交換供應者 中心工作處(Local Exchange Carrier Central Office,LEC CO)。類比訊號在到達LEC CO之前均 未被轉換成數位型式,且僅有在設備夠現代化的情況下才 有支援數位型式。然而在一 ISDN實施例中,類比訊號 在裝置處被轉換爲數位訊號,並且傳送到LEC做爲數位 資訊。 在連線時,藉由維持一 64Kbps(每秒千位元)的資料 路徑’電路保證取樣可以被傳送與重製。此速率並非傳送 數位化語音之每秒傳送率。64Kbps乃是傳送以脈衝編碼 調變(Pulse Code Modulated,PCM)技術數位化的語 音資料所需要的速率。許多將語音訊號數位化的方法存 在,包括 ADPCM (32Kbps)、GSM (13Kbps)、 TrueSpeech 8.5 (8.5Kbps)、G.723 (6.4Kbps 或 5.3Kbps)以及 Voxware RT29HQ (2.9Kbps) 〇 再者, 64Kbps路徑是從LEC CO交換器維持到LEC CO,而 不是端點對端點。類比地方迴路傳送類比訊號,而非 64Kbps之數位化音訊。其中一種類比地方迴路—般作爲4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) (Please read the phonetic notes on the back and fill in this page first) -Packing ·.% · 1226164 A7 B7 Ministry of Economy Wisdom Printed by the Consumer Cooperative of the Property Bureau V. Invention Description (s) Road attempts to form an exclusive connection or circuit between the two points, from the initial telephone through the local exchange, and then across the trunk to the remote exchange 'Finally, a circuit is established by connecting to the destination phone. This dedicated connection will be connected until the call is terminated. The establishment of a complete path is necessary for data transmission in a circuit-switched network. After the circuit is ready, the microphone captures the analog signal ’and the signal is transmitted to the Local Exchange Carrier Central Office (LEC CO) through an analog circuit in an analog type. The analog signal was not converted to a digital version before it reached the LEC CO, and the digital version is only supported if the equipment is modern enough. However, in an ISDN embodiment, the analog signal is converted to a digital signal at the device and transmitted to the LEC as digital information. During the connection, by maintaining a 64Kbps (kilobits per second) data path 'circuit ensures that samples can be transmitted and reproduced. This rate is not the rate per second that digital speech is transmitted. 64Kbps is the rate required to transmit voice data digitalized using Pulse Code Modulation (PCM) technology. Many methods exist for digitizing voice signals, including ADPCM (32Kbps), GSM (13Kbps), TrueSpeech 8.5 (8.5Kbps), G.723 (6.4Kbps or 5.3Kbps), and Voxware RT29HQ (2.9Kbps). Furthermore, 64Kbps The path is maintained from the LEC CO switch to the LEC CO, not end-to-end. Analog local loops transmit analog signals instead of 64Kbps digitized audio. One of them is analogous to the local circuit-as
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公髮) ------------裝--- (請先閱讀背面之注音心事項寫本頁) 訂·· 1226164 A7 B7 五、發明說明(Μ) 電話網路電路的“最後一英哩(last mile) ”,用以連接 到通話者的地方電話。 容量的保證是電路交換網路的力量。然而,電路交換 有兩個嚴重的缺點。第一,設定時間相當可觀,因爲通話 訊號要求可能發現因其他電話而忙線;在此情況,除了某 些其他連線終止連接之外,沒有方法可以獲得連線。第 二,使用率低而成本高。換句話說,通話者在通話期間會 被索費,並且即使沒有資料傳輸(亦即沒人說話),所有的 連接時間也都必須索費。因爲連線爲專用的關係,訊號傳 輸之間的時間無法被其他人使用,造成使用率低。任何在 連線期間未使用的頻寬均造成浪費。 經濟部智慧財產局員工消費合作社印製 此外,整個電路交換基礎架構係圍繞64Kbps電路 所建造。基礎架構假設語音是使用PCM編碼技術。然 而,有很高品質解編器可以使用,其可以使用少於PCM 頻寬十分之一來進行語音編碼。然而,電路交換網路肓目 地對端點對端點的一通電話配置6 4 K b p s的頻寬,即使 只有使用十分之一的頻寬。再者,每一個電路通常僅僅連 接兩個通話者。在沒有會議橋接設備的協助下,一通電話 的整個電路都會爲了連接的一方至另外一方而佔用。除了 配合會議橋接設備使用外,電路交換並無多播或多點通訊 的能力。 其他的長通話設定時間的因素包括在通話設定中均伴 隨不同的發訊網路,以及導致傳播延遲的偏移距離。在一 低頻寬連接上從一端點站到C0之類比發訊也會延遲通4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297). ------------ Install --- (Please read the phonetic note on the back first Matters written on this page) ··· 1226164 A7 B7 V. Description of Invention (Μ) The "last mile" of the telephone network circuit is used to connect to the caller's local telephone. The guarantee of capacity is the power of the circuit-switched network. However, circuit switching has two serious disadvantages. First, the set-up time is quite considerable, because the call signal may find that the line is busy due to other calls; in this case, there is no way to get the connection except for some other connections to terminate the connection. Second, the utilization rate is low and the cost is high. In other words, the caller will be charged during the call, and all connection time will be charged even if there is no data transmission (that is, no one is talking). Because the connection is dedicated, the time between signal transmissions cannot be used by others, resulting in low usage. Any unused bandwidth during the connection is wasted. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs In addition, the entire circuit-switched infrastructure is built around 64Kbps circuits. The infrastructure assumes that speech is using PCM coding technology. However, there are very high quality decoders available, which can use less than one-tenth of the PCM bandwidth for speech encoding. However, a circuit-switched network specifically allocates a bandwidth of 64 Kbps for an end-to-end call, even if only one-tenth of the bandwidth is used. Furthermore, each circuit usually connects only two talkers. Without the assistance of a conference bridging device, the entire circuit of a phone call is occupied for one party to the other. Except for use with conference bridging equipment, circuit switching does not have the capability of multicast or multipoint communication. Other factors for long call set-up time include different signaling networks in the call set, and offset distances that cause propagation delays. Analog transmission from an endpoint to C0 on a low-bandwidth connection will also delay communication.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 五、發明說明((η) 話設定時間。再者,通話設定資料在並非總是以光速傳遞 資料之發訊網路傳播很長的距離。當通話爲國際電話時, 在發訊網路中的變異增加,設備處理通話設定時間通常不 會像調變解調器(modem)之設定時間一般快速,並且距 離變得更長而使得通話設定時間變得更慢。再者,一般而 言’因爲通話兩方間需要端點對端點之訊號交連 (handshaking),連線導向之虛擬或實體電路設定,如 電路交換,在連線設定時間上比可比擬的非連線技術需要 更多時間。 訊息交換爲另一種被考慮的交換策略。藉由此種交換 型式’在發話者與受話者兩者之間並不預先建立實體路 徑’取而代之的,只要發話者一有資料區塊要發送,它就 被儲存在第一交換器工作處,並在失誤檢查後,重新傳輸 到下一個交換器。訊息交換並未限制資料區塊的大小,因 此交換器站必須要有磁碟裝置來緩衝長資料區塊;同時, 單一資料區塊可以佔用一條線許多分鐘,使得互動流量之 訊息交換無用。 已經預先佔據大部分電腦網路工業的封包交換網路, 係將資料分割成稱爲封包的小單位,其在高容量機器間連 接被多工化處理。封包是對區塊大小有嚴格上限的資料區 塊’其載有傳送到其目的端所需要之足夠的辨識訊息。此 類封包通常包含數百位元組的資料,並且僅佔用某給定的 傳輸線數十毫秒。經由封包交換的大型檔案傳遞需要將檔 案分割成許多小封包,並且一次僅從一台機器傳送至其他 4HICKMAN/200026TW, AND1P122.TW 99 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項 填寫本頁) 裝 訂: 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合作社印製 Α7 Β7 五、發明說明(θϋ) 機器。網路硬體傳遞這些封包到特定的目的端,軟體會在 目的端的將所有的封包重組成原先的檔案。 封包交換藉由實際所有電腦互連而使用,因爲它在資 料傳輸十分有效率。封包交換網路在電路使用所需要的頻 寬,允許其他傳輸通過過渡的傳輸線。再者,由於早在檔 案的其他封包到達之前,路由器或交換處即可快速地將它 所接收的任一封包或一個大檔案的一部份轉呈至下一站, 因此通過量便大爲增加。在訊息交換中,在轉呈之前中間 路由器必須等待直到整個區塊被傳遞。在今日,因爲封包 交換的優越性,訊息交換已經不再在電腦網路中被使用。 爲了要更了解網際網路,將網際網路與電話系統做一 比較是有幫助的。公眾交換式電話網路是以多多少少可辨 識之型式來設計以傳輸人類聲音做爲目標。他們的適用性 已經被改善爲適合電腦對電腦的通訊,但是距離最佳化還 差的很遠。連接兩部電腦的纜線可以以每秒幾百百萬位 元,或更甚以每秒數十億位元的速度來傳送資料。在這些 速度下的低失誤率將一天只有一個失誤。相反的,使用標 準電話線之撥接線系統所具有的最高資料傳輸率爲每秒數 千位元,且有較高的失誤率。事實上,組合位元速率乘上 地方纜線之失誤率效能會比語音等級電話線還高上11個 數量級以上。然而,新技術已經改善這些電話線的效能。 網際網路包括大量的個別網路,其一起形成數千個電 腦系統的全球性連接。在了解個別機器係連接到個別網路 4HICKMAN/200026TW,AND1P122.TW 1〇〇 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------AW ^ — (請先閱讀背面之注意事項再填寫本頁) 訂---------禮- 1226164 A7 B7 經濟部智慧財產局員工消費合作钍印製 五、發明說明(\〇|) 後,便可以檢視網路是如何連接在一起而形成網際網路。 在此網際網路閘道與路由器便擔任此一角色。 以架構來說,兩個網路可以藉由一台分別與該兩個網 路相連的電腦來連接。網際網路閘道與路由器提供在網路 間傳送封包所需的連結,並且使連線可行。沒有這些連 結,透過網際網路的資料通訊將變得不可能,資訊既不會 到達目的端或在到達後也不能被理解。閘道可以想像成爲 一個通訊網路的入口,其在兩個不相容的網路間執行編碼 與協定轉換。例如,閘道透過網際網路在網路間傳送電子 郵件與資料檔案。 IP路由器也可以是連接網路的電腦,且爲供應商所 喜歡使用的新詞。這些路由器必須經由使用不斷更新的路 由表(routing table),決定如何傳送他所接收的資料封 包到他的目的端。藉由分析封包的目的網路位址,路由器 即做出這些決定。更重要的,路由器一般而言並不需要決 定哪一個主機電腦或終端使用者會收到封包;取而代之, 路由器僅搜尋目的網路,並且持續追蹤足夠到達正確的網 路的資訊’而不一定是正確合適的終端使用者。因此,路 由器不需要超大的超級電腦系統,且時常只是具有小的主 記憶體與一點點磁碟儲存空間的機器。閘道與路由器之間 的分別通常很微小,而且目前的使用模糊了兩者的範圍界 線,造成兩個名詞時常互相使用。在目前的專有名詞來 說’閘道在不同的協定之間轉移資料,而路由器在兩個不 同網路之間轉移資料。因此,在TCP/IP與OSI之間傳4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) 1226164 A7 B7 5. Description of the invention ((η) Set the time. In addition, the call setting data is not always The transmission network that transmits data at the speed of light travels a long distance. When the call is an international call, the variation in the transmission network increases. The device's processing time for the call is usually not like a modem. The set-up time is generally fast, and the distance becomes longer, which makes the call set-up time slower. Moreover, generally speaking, 'because the two parties of the call need end-to-end signal handshaking, connection-oriented Virtual or physical circuit settings, such as circuit switching, require more time in connection setting time than comparable non-connected technologies. Message exchange is another considered exchange strategy. With this type of exchange, Instead, a physical path is not established in advance between the caller and the callee. Instead, as long as the caller has a block of data to send, it is stored in the working place of the first switch. And after the error check, it is retransmitted to the next exchange. The message exchange does not limit the size of the data block, so the exchange station must have a disk device to buffer the long data block. At the same time, a single data block can occupy Many minutes on one line make the exchange of interactive traffic information useless. The packet exchange network, which has occupied most of the computer network industry in advance, divides data into small units called packets, which are multiplexed between high-capacity machines. A packet is a block of data that has a strict upper limit on the block size. It contains enough identifying information needed to be transmitted to its destination. Such packets usually contain hundreds of bytes of data and only occupy a certain amount of data. A given transmission line takes tens of milliseconds. Large file transfer via packet exchange requires the file to be divided into many small packets and transmitted from one machine at a time to the other 4HICKMAN / 200026TW, AND1P122.TW 99 This paper standard applies to Chinese national standards ( CNS) A4 size (210 X 297 mm) (Please read the precautions on the back and fill out this page first) Binding: Ministry of Economy Wisdom Printed by the Consumer Cooperative of the Production Bureau 1226164 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 Β7 V. Invention Description (θϋ) Machine. The network hardware passes these packets to a specific destination, and the software will The packet is reconstituted into the original file. The packet exchange is used by virtually all computers interconnected because it is very efficient in data transmission. The packet switching network uses the bandwidth required by the circuit to allow other transmissions to pass through the transitional transmission line. Or, as long as other packets of the file arrive, the router or exchange can quickly forward any packet or part of a large file it receives to the next station, so the throughput is greatly increased. . In message exchange, the intermediate router must wait until the entire block is delivered before forwarding. Today, because of the superiority of packet exchange, message exchange is no longer used in computer networks. To better understand the Internet, it is helpful to compare the Internet with the telephone system. Public switched telephone networks are designed in a more or less identifiable form with the goal of transmitting human voice. Their applicability has been improved for computer-to-computer communication, but the optimization is still far from perfect. A cable connecting two computers can transfer data at hundreds of millions of bits per second, or even billions of bits per second. The low turnover rate at these speeds will result in only one turnover per day. In contrast, dial-up wiring systems using standard telephone lines have the highest data transfer rate of thousands of bits per second and a high error rate. In fact, the combined bit rate multiplied by the local cable's error rate performance can be more than 11 orders of magnitude higher than a voice-grade telephone line. However, new technologies have improved the performance of these telephone lines. The Internet includes a large number of individual networks that together form a global connection to thousands of computer systems. Understand that individual machines are connected to individual networks 4HICKMAN / 200026TW, AND1P122.TW 100. This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) ----------- -AW ^ — (Please read the precautions on the back before filling out this page) Order --------- Ceremony-1226164 A7 B7 Consumption Cooperation between Employees and Intellectual Property Bureau of the Ministry of Economic Affairs 钍 Print 5. Description of Invention (\ 〇 |), You can see how the networks are connected together to form the Internet. Internet gateways and routers play this role. In terms of architecture, the two networks can be connected by a computer connected to the two networks. Internet gateways and routers provide the connections needed to send packets between networks and make the connection feasible. Without these connections, data communication over the Internet will become impossible, and information will neither reach the destination nor be understood after it arrives. The gateway can be imagined as the entrance of a communication network, which performs encoding and protocol conversion between two incompatible networks. For example, a gateway sends e-mail and data files across the Internet through the Internet. An IP router can also be a computer connected to the network, and is a new word that vendors like to use. These routers must use a constantly updated routing table to decide how to send the data packets he receives to his destination. The router makes these decisions by analyzing the destination network address of the packet. More importantly, routers generally do not need to decide which host computer or end user will receive the packet; instead, the router only searches the destination network and continuously tracks information that is sufficient to reach the correct network ', not necessarily The right end user. As a result, routers do not require very large supercomputer systems, and are often just machines with small main memory and a little disk storage. The difference between a gateway and a router is usually very small, and the current usage blurs the boundary of the two, causing the two terms to be used frequently. In the current terminology, a gateway transfers data between different protocols, and a router transfers data between two different networks. Therefore, transmission between TCP / IP and OSI
4HICICMAN/200026TW, AND1P122.TW 國國家標準(CNS)A4規格(210 X 297公f ) ▼裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 鬌 101 A74HICICMAN / 200026TW, AND1P122.TW National Standard (CNS) A4 Specification (210 X 297 male f) ▼ Installation -------- Order --------- line (Fill in this page again) 鬌 101 A7
1226164 五、發明說明(丨〇χ) 送郵件的系統是閘道,但是傳統的IP閘道(連接不同網 路者)爲路由器。 現在,以簡化的觀點來看傳統電話系統的路由是有用 的。電話系統被組織爲高冗餘、多階層架構。每一電話具 有兩條從電話拉出的銅導線(copper wires),而直接連 接到電g舌公司之最接近的終端工作站,也稱爲地方中央工 作站。此距離一般少於1 〇 k m ;在美國,有大約2 0,〇 〇 〇 個終端工作站。區域號碼與電話號碼之前三碼的連結獨特 地定出一特定的終端工作站,且有助於控制速率與帳務結 構。 每一個用戶電話與端點工作站之間的雙導線連接稱爲 地方迴路。假如連接到一給定的終端工作站的用戶撥話給 另一個連接到相同終端工作站的用戶時,在工作站中的交 換機制在兩個地方迴路之間建立一直接電性連接。在通話 期間,因爲後續會討論的電路交換技術&之故,連線會一直 保持完整。 假如連接到一給定的終端工作站的用戶撥話給另一個 連接到不同終端工作站的用戶時,通話路由的工作必須做 更多。首先,每一個終端工作站有數條連外的電話線,其 連接到一個或更多的附近交換器中心,稱爲長途工作站 (toll office)。這些線路稱爲長途連接主幹(toll connecting trunks)。假如發話者與收話者之終端工作 站碰巧具有一連接到同一長途工作站之長途連接主幹,則 可以在此長途工作站內建立連線。若發話者與收話者並不 4HICKMAN/200026TW, AND1P122.TW 102 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線 (請先閱讀背面之注咅?事項再填寫本頁) 經濟部智慧財產局員Η消費合作社印製 A7 1226164 _B7___ 五、發明說明(丨θ) 共享同一個長途工作站,則路徑必須在更高階層的某處建 立起來。有許多地區與區域性工作站構成一個網路,使所 有長途工作站可以被連接。長途、地區與區域交換透過高 頻寬長途站間主幹(high bandwidth inter-toll trunks) 來通訊。不同種類交換中心的數目與其特定的拓樸隨著國 家的不同而改變,端視其電話分布密度。 使用網路等級通訊以穩定使用者連線 除了網際網路之資料傳送功能外,TCP/IP也試圖說 服使用者網際網路是一個單獨且虛擬的網路。TCP/IP藉 由於機器間提供泛用之互連來完成此目標,其無關於主機 與終端使用者所連接的特定網路。除了實體網路之路由器 互連之外,在每一主機也需要軟體以允許應用程式去使用 網際網路,就如同其爲單一真實的實體網路。 網際網路服務之基礎是由路由器所執行之一隱藏未連 接的封包傳遞系統,而其傳送基本單元爲封包。在執行 TCP/IP之網際網路中,如網際網路骨幹,這些封包稱爲 資料包。本節將簡短討論這些資料包如何經過網際網路而 被路由。 在封包交換系統中,路由是選擇一條路徑的程序,以 能夠透過它傳送封包。如前所述,路由器爲做出此些選擇 的電腦。對於將資訊由一網路中的主機路由到同一網路中 的另一主機時,資料包並未實際到達網際網路的骨幹。這 是一個內部路由的例子,其完全自含(self-contained) 4HICKMAN/200026TW, AND1P122.TW 103 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝--------訂---------線01^- (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員Η消賣合竹社印製 經濟部智慧財產局員工消費合作社印製 1226164 A7 ^~-____B7____ 五、發明說明((叫〇 於該網路中。網路外部的機器並不參與這些內部路由決 定。 在此階段,直接傳遞與間接傳遞必須加以區分釐淸。 直接傳遞是橫跨單一實體網路從一機器到相同實體網路的 另一台機器的資料包傳輸。此類傳遞不需要透過路由器, 而是發送者將資料囊封於實體訊框中,將它定址,之後再 直接傳送此訊框到目的機器。 當有大於一個實體網路介入時便需要間接傳遞,特別 是當在網路上的一台機器想要與另一個網路上的機器進行 通訊時。此類型的通訊可以想成透過網際網路骨幹來路由 資訊的情況。在間接傳遞中,路由器是需要的。要發送一 資料包,發送者必須確認可以發送資料包的路由器,之後 路由器再將資料包轉呈至目的網路。路由器一般而言並不 追蹤個別主機的位址(其有數百萬個位址),其只追蹤實體 網路(僅有數千個)。基本上,網際網路上的路由器構成一 協同操作與互相連接的結構,資料包橫跨骨幹從一個路由 器通過另一個路由器,直到他們到達可以直接傳遞資料包 的路由器爲止。 網際網路世界的改變導致新的系統與技術之穩定引 入。下面三個發展當作是此技術領域的介紹,每一個技術 在不久的將來均可能變得非常普及。 對區域網路與廣域網路而言,非同步傳輸模式 (Asynchronous Transfer Mode,ATM)是使用高速、 4HICKMAN/200026TW, AND 1 PI22 TW 104 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂·-------- (請先閱讀背面之注音?事項再填寫本頁) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明((。5) 連線導向系統的網路技術βΑΤΜ _路需要包括下列各項 現代的硬體設施。 η高速交換器,其可以摘秒數兆知(t滿。η⑹佛 速率下操作,以在許多電腦中處理流囊問題。 2) 光纖(對銅導線),其提供高資料傳以以⑽ 到i55Mbps(每师雛元)絲知觀A·交換器 連線。 3) 固定大小細胞(cells),每一個包括5 3位元組。 ATM結合龍顏麵駐_麵7徵,其設計 成除了資料外還可以載送語音與電視訊號。純封包 錄㈣群㈣賴,缝鋪需要更穩 定的頻寬。 訊框中__用封包交_術,紐傳統系統更具 效率。此效率部分是導因於他們比傳統x·25封包交匪 務執行較少的失誤檢查。事實上,多中間節點僅做一點 點或甚至沒有做失誤檢查,而僅作,至於 失誤檢查則留給系統更高層來處理。以今曰傳輸的高可靠 性’預先執行許多失誤檢查變得很不必要。因此,與傳統 系統相較下,訊框中繼提供更好的效能。1226164 V. Description of the Invention (丨 〇χ) The system for sending mail is a gateway, but the traditional IP gateway (connected to different networks) is a router. It is now useful to look at the routing of traditional telephone systems from a simplified point of view. The telephone system is organized as a highly redundant, multi-tiered architecture. Each phone has two copper wires pulled from the phone and is directly connected to the nearest terminal workstation of the company, also known as a local central work station. This distance is generally less than 10 km; in the United States, there are approximately 20,000 terminal workstations. The connection of the area code to the first three digits of the phone number uniquely identifies a specific terminal station and helps to control the rate and accounting structure. The two-wire connection between each subscriber phone and the endpoint workstation is called a local loop. If a user connected to a given terminal station dials another user connected to the same terminal station, the switching mechanism in the station establishes a direct electrical connection between the two local loops. During the call, the connection will remain intact because of the circuit-switching technology discussed later. If a user connected to a given terminal station dials another user connected to a different terminal station, the call routing work must be done more. First, each terminal workstation has several external telephone lines that are connected to one or more nearby switch centers, called toll offices. These lines are called toll connecting trunks. If the end station of the caller and the receiver happens to have a long-distance connection backbone connected to the same long-distance workstation, a connection can be established in this long-distance workstation. If the caller and receiver are not 4HICKMAN / 200026TW, AND1P122.TW 102 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) -------------- ------ Order --------- line (Please read the note on the back? Matters before filling out this page) Member of the Intellectual Property Bureau of the Ministry of Economic Affairs and Consumer Cooperatives printed A7 1226164 _B7___ V. Description of the invention (丨 θ) If the same long-distance workstation is shared, the path must be established somewhere in the higher hierarchy. There are many regional and regional workstations forming a network so that all long-distance workstations can be connected. Long-distance, regional, and regional exchanges communicate through high-bandwidth inter-toll trunks. The number of different types of switching centers and their specific topologies vary from country to country, depending on their telephone distribution density. Using Network Level Communication to Stabilize User Connections In addition to the Internet's data transfer capabilities, TCP / IP also attempts to convince users that the Internet is a separate and virtual network. TCP / IP accomplishes this goal by providing a universal interconnection between machines, which has nothing to do with the specific network to which the host and end user are connected. In addition to the interconnection of routers on the physical network, software is also required on each host to allow applications to use the Internet as if it were a single real physical network. The basis of Internet services is a hidden unconnected packet delivery system implemented by routers, and its basic unit of transmission is packets. In the Internet running TCP / IP, such as the backbone of the Internet, these packets are called packets. This section briefly discusses how these packets are routed across the Internet. In a packet switching system, routing is the process of selecting a path through which packets can be transmitted. As mentioned earlier, the router is the computer that makes these choices. When routing information from a host on one network to another host on the same network, the packet does not actually reach the backbone of the Internet. This is an example of internal routing, which is completely self-contained 4HICKMAN / 200026TW, AND1P122.TW 103 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) Packing ----- --- Order --------- line 01 ^-(Please read the precautions on the back before filling out this page) Member of the Intellectual Property Bureau of the Ministry of Economic Affairs, Consumption, Printed by Hezhu Society Cooperative printed 1226164 A7 ^ ~ -____ B7____ 5. Description of the invention ((called 0 in this network. Machines outside the network do not participate in these internal routing decisions. At this stage, direct and indirect delivery must be distinguished.) . Direct transfer is the transmission of data packets across a single physical network from one machine to another in the same physical network. This type of transfer does not need to go through a router, but the sender encapsulates the data in a physical frame. Address it, and then send this frame directly to the destination machine. When more than one physical network is involved, it needs to be passed indirectly, especially when one machine on the network wants to communicate with another machine on the network Time. The type of communication can be thought of as the situation of routing information through the backbone of the Internet. In indirect delivery, a router is needed. To send a packet, the sender must confirm the router that can send the packet, and the router then sends the packet Forward to the destination network. Routers generally do not track the addresses of individual hosts (which have millions of addresses), they only track the physical network (only thousands). Basically, on the Internet The routers form a cooperative operation and interconnected structure. Data packets cross the backbone from one router to another router until they reach a router that can directly transfer data packets. The change in the Internet world has led to new systems and technologies. Stable introduction. The following three developments are taken as an introduction to this technology area, and each technology may become very popular in the near future. For the local area network and wide area network, Asynchronous Transfer Mode (ATM) ) Is a high-speed, 4HICKMAN / 200026TW, AND 1 PI22 TW 104 paper size suitable for China Standard (CNS) A4 (210 X 297 mm) ----------- Installation -------- Order · -------- (Please read the note on the back first ? Please fill out this page again) 1226164 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs V. Invention description ((. 5) Network technology of the connection-oriented system βΑΤΜ _ Road needs to include the following modern hardware facilities Η high-speed switch, which can pick up a few seconds to know (t full. Η ⑹ Buddha speed operation, to deal with flow problems in many computers. 2) Optical fiber (for copper wire), which provides high data transmission to the i55Mbps (per division) per-wire A-switch connection. 3) Cells of fixed size, each consisting of 53 bytes. ATM combines the 7 features of the Longyan Face Residency, which is designed to carry voice and TV signals in addition to data. The pure packet recording system is more reliable, and the stitching needs more stable bandwidth. In the frame, __packet transfer is used to make New Zealand's traditional system more efficient. This efficiency is partly due to the fact that they perform fewer error checks than traditional x25 packet handoffs. In fact, multiple intermediate nodes only do a little or no error checking, and only do it, and the error checking is left to the higher layers of the system to handle. With high reliability of transmission today, it becomes unnecessary to perform many error checks in advance. As a result, frame relays provide better performance than traditional systems.
整合服務數位網路是透過數位線路傳送語音、視訊與 資料等等的一種國際電傳通訊標準,大多以64Kbps的 速度在運作。傳統的電話網路僅以4Kbps的速度在運 作。要採用ISDN,端點使用者或公司必須更新爲ISDNIntegrated Services Digital Network is an international telex communication standard for transmitting voice, video, and data through digital lines. Most of them operate at a speed of 64Kbps. Traditional telephone networks only operate at 4Kbps. To adopt ISDN, endpoint users or companies must update to ISDN
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 105 -----------裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 ^〜--------B7_ 五、發明說明(\〇G) 終端設備、中心工作硬體與軟體等。ISDN的表面目標包 括以下幾點: 1) 提供語音、資料與發訊之國際可接受標準 (請先閱讀背面之注意事項再填寫本頁) 2) 使所有傳輸電路均爲端點對端點數位 3) 採用標準頻帶外(out-of-band)之發訊系統;以及 4) 爲桌上電腦帶來更大的頻寬 ISP包括幾個不同的系統。當ISP進行整合,隨著 在ISP之所有規範中之分析、測試、排程與訓練等級共 同的增加,先前的獨立系統現在變成整體系統的一部份。 網際網路式回覆架構 下面的資訊係依據本發明之較佳實施例來討論的一種 網際網路式回覆(callback)架構的詳細架構說明。當連 線者(caller)撥入地方網際網路服務提供者(internet service provider)時即開始回覆通話流。連線者將回覆 伺服器定址以經由網際網路存取回覆首頁(callback home page)。在回覆伺服器首頁,連線者進入、觀看與 /或更新預設的資訊,如回覆網際網路協定位址 (callback Internet Protocol (IP) address)、發話電 經濟部智慧財產局員工消費合作fi印製 話號碼(或多個電話號碼以發起會議通話)以及最少計費方 法等。其他的資訊,如一或多個號碼,其包括進入直撥長 途電話(Direct Distance Dialing,DDD)、國際直撥 長途電話(International Direct Distance Dialing, IDDD),或網際網路協定(Internet Protocol,IP)位址 等,可以被用來指定一電話號碼或具有語音能力的網際網 4HICKMAN/200026TW, AND1P122.TW 106 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) A7 五 經濟部智慧財產咼員^^乍ί£·:ρ^ 1226164 發明說明(W)) 路電腦。此外,日期與時間可以被預先安排來籌畫回覆操 作。依據本發明之較佳實施例,在回覆伺服器首頁可以找 到之額外資訊會在下面特定的例子做出詳細說明與釐淸。 接著’回覆伺服器以合適的呼叫資訊送出一訊息給回 覆交換器,且回覆交換器經由公眾服務電話網路(Public Service Telephony Network,PSTN)發起此通話的 回覆歷程到發話者所指定的目的端,也就是回覆發話者將 進來的通話回覆至的地方。一但通話的發話者端準備好, 回覆交換器發起一發話通話歷程記錄,其透過PSTN經 由一路徑將通話連接到一電話組。一但所有的發話者均被 連接,當通話的狀態改變,若其爲IP通話則例外狀況將 顯示在顯示器上,或者若使用標準電話裝置則將狀況的音 訊指標傳給發話者。狀態的改變可以是發話者掛斷電話或 傳訊中發生的小毛病。例外狀況也將被擷取做爲服務品質 分析。 當通話係利用輸入到回覆伺服器首頁的資訊所發起 時,做爲回覆交談起始的一部份之獨立的暫時網頁會產 生,其可以透過回覆交談發起者所選擇的密碼讓所有回覆 的會員存取。當所有的發話者在電話通話期間被連接時, 通話歷程改變狀態與例外狀況顯示在暫時產生的狀態網頁 上,或者若使用標準電話裝置則將狀況的音訊指標於適當 的時候傳給發話者。接著,在發話者連接、移開、或改變 狀態時,顯示器會更新以反映每一個參與者的連線狀態。 此外,在通話進行中,參與者可以取得與丟出可以在通話4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) 105 ----------- installation -------- order-- ------- Line (Please read the precautions on the back before filling this page) 1226164 A7 ^ ~ -------- B7_ V. Description of the invention (\ 〇G) Terminal equipment, central working hardware And software etc. The surface goals of ISDN include the following: 1) Provide internationally acceptable standards for voice, data, and messaging (please read the precautions on the back before filling this page) 2) Make all transmission circuits end-to-end digital 3) using out-of-band signaling systems; and 4) bringing greater bandwidth to desktop computers. ISPs include several different systems. When ISPs are integrated, with the increase in analysis, testing, scheduling, and training levels across all ISP specifications, the previous stand-alone system is now part of the overall system. Internet-type response architecture The following information is a detailed architecture description of an Internet-type response architecture discussed in accordance with a preferred embodiment of the present invention. When the caller dials into the local internet service provider, it starts to reply to the call flow. The connected person will reply to the server address to access the callback home page via the Internet. On the homepage of the reply server, the connected person enters, watches and / or updates the preset information, such as replying to the Internet Protocol address (IP) address, sending the telephony and intellectual property bureau employee consumption cooperation fi Printed phone numbers (or multiple phone numbers to initiate a conference call), and a minimal billing method. Other information, such as one or more numbers, including direct distance dialing (DDD), international direct distance dialing (IDDD), or Internet Protocol (IP) address Can be used to specify a phone number or the Internet with voice capabilities 4HICKMAN / 200026TW, AND1P122.TW 106 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) A7 Intellectual Property咼 员 ^^ ί £ ·: ρ ^ 1226164 Description of invention (W)) Road computer. In addition, the date and time can be pre-arranged to plan a response. According to the preferred embodiment of the present invention, the additional information that can be found on the home page of the reply server will be explained and illustrated in the following specific examples. Then the 'reply server sends a message to the reply switch with the appropriate call information, and the reply switch initiates the reply process of this call to the destination specified by the caller via the Public Service Telephony Network (PSTN). , Which is where the replyer responds to the incoming call. Once the caller's end of the call is ready, the switch responds to initiate a call history record, which connects the call to a telephone group via a path via the PSTN. Once all callers are connected, when the call status changes, the exception status will be displayed on the display if it is an IP call, or an audio indicator of the status will be passed to the caller if a standard telephone device is used. The change of state can be a small problem that occurs when the caller hangs up or messes up. Exceptions will also be captured for quality of service analysis. When the call is initiated using the information entered into the home page of the reply server, a separate temporary web page will be generated as part of the start of the reply chat, which can make all the members who reply reply through the password selected by the reply initiator access. When all callers are connected during a phone call, the call history change status and exception status are displayed on the temporarily generated status page, or if a standard phone device is used, the status's audio indicators are transmitted to the caller at the appropriate time. Then, as the talker connects, moves, or changes state, the display updates to reflect the connection status of each participant. In addition, during the call, participants can get and throw
4HICKMAN/200026TW, AND1P122.TW --------1--------- (請先閱讀背面之注意事項再填寫本頁) 107 ^紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經齊郎智慧时¾¾員x-肖費^咋比巾级 A7 B7 _ 五、發明說明((0¾) 中當作協同處理材料的檔案、視訊附件或其他資訊。在通 話結束之前,每一個參與者需要將資料搬移到他自己的個 人電腦上,因爲網頁是暫時的且在通話一結束便會被刪 除。暫時網頁係由密碼所保護,用以避免對網頁中的資訊 作未授權的存取。 回覆服務潛力 回覆服務包括支援一對一通話,一對多通話(會議通 話)、傳真廣播、文字對語音之訊息傳遞、語音對語音訊 息傳遞、會議通話保留,伺服器藉上述方法發送E-mail 將會議通話之詳細資料傳送給發話參與者、發送傳真給發 話參與者,或發送文字對語音之訊息給發話參與者。 網際網路服務潛力 在參與者連接到會議時,每一位會議通話參與者的即 時狀態觀看、當通話被保留時由起始者輸入用來確認每一 位參與者的ANI與字母數字表示會被顯示在顯示器上。 此資訊可以被擷取做爲先前所提出之通話記錄的一部份。 在另一實施例中,可發起不具有回覆歷程的會議通 話。在此實施例中,回覆通話顧客使用具有語音能力的電 腦經由網路語音(Voice Over Network,VON)應用程 式來參加,並可以在電腦顯示器上啓動視訊螢幕爆出,做 爲如上所詳述之視訊操作的手動操作協助。 網際網路式回覆架構 在網際網路式回覆架構中,回覆的發話者撥話到地方 網際網路服務提供者。接著,發話者連接到包含回覆首頁 4HICKMAN/200026TW, AND1P122.TW 108 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -------------------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明(丨叫) 的主機伺服器。在回覆伺服器首頁上,發話者輸入先前所 描述的各種資訊,包括回覆網際網路協定(Ip)位址、發 話電話號碼(或多個電話號碼以發起會議通話)以及最低的 計費方法等。接著,對發起通話之回覆通話流程’回覆伺 服器主頁所在的回覆伺服器送出一個具有由回覆首頁所產 生之必須的通話資訊的訊息到回覆交換器。最後’回覆交 換器與回覆發話者建立一網際網路語音交談’其利用網際 網路服務提供者來與起始客戶之間建立語音1P交談。回 覆交換器接著產生發話通話歷程,其將通話經由公眾服務 電話網路路由到一電話組。 自我調節系統(Self-Regulating System)4HICKMAN / 200026TW, AND1P122.TW -------- 1 --------- (Please read the precautions on the back before filling out this page) 107 ^ The paper size applies to the Chinese National Standard (CNS) A4 Specifications (210 X 297 mm) 1226164 When Qilang Wisdom ¾ ¾ members x-Xiao Fei ^ 咋 Comparison A7 B7 _ V. The invention description ((0¾) file, video attachment or other information as a collaborative processing material Before the call ends, each participant needs to move the data to his own personal computer, because the web page is temporary and will be deleted as soon as the call ends. The temporary web page is protected by a password to prevent the Unauthorized access to the information in the reply service. Reply service potential reply service includes support for one-to-one call, one-to-many call (conference call), fax broadcast, text-to-speech messaging, voice-to-speech messaging, conference call hold , The server sends the E-mail to send the details of the conference call to the calling participant, sends a fax to the calling participant, or sends a text-to-speech message to the calling participant by the method described above. When participants are connected to the conference, the instant status of each conference call participant is viewed, and the ANI and alphanumeric representation entered by the initiator to confirm each participant will be displayed on the display when the call is held This information can be retrieved as part of the call history previously proposed. In another embodiment, a conference call without a reply history can be initiated. In this embodiment, the reply call customer uses voice capabilities The computer participates through the Voice Over Network (VON) application, and the video screen burst can be activated on the computer monitor as a manual operation assistance for the video operation as detailed above. Internet-style response architecture In the Internet-based reply architecture, the caller of the reply dials the local Internet service provider. Then, the caller connects to the home page that contains the reply 4HICKMAN / 200026TW, AND1P122.TW 108 This paper standard applies to the Chinese National Standard (CNS ) A4 size (210 X 297 mm) ------------------- Order --------- (Please read the notes on the back before filling in this Page) 1 226164 A7 B7 5. The host server of the invention description (丨 call). On the home page of the reply server, the caller enters various information previously described, including replying to the Internet Protocol (IP) address, the calling phone number (or Multiple phone numbers to initiate a conference call) and the lowest billing method, etc. Then, the reply server on the homepage of the reply call to the reply call process sends a message with the necessary call information generated by the reply homepage. Message to reply exchange. Finally, the "reply switch establishes an Internet voice chat with the reply speaker", which uses an Internet service provider to establish a voice 1P conversation with the initial client. The reply switch then generates an outgoing call history, which routes the call to a telephone group via the public service telephone network. Self-Regulating System
專家系統會根據最佳實施例來監控每一通話。系統包 括定義出當例外狀況發生時要以何種邏輯來執行的規則。 規則包括依據通話是否經由PSTN或網際網路來路由的 特定處理程序。此外,在沒有其他修正之連接可以獲得 時,系統即包括預設連接到一手動總機。例如,若撥話者 在電話會議中掛斷通話而其他通話者仍然在線上時,一例 外訊息會傳送到每一個仍在連線的其他通話者,通知他們 狀態改變。專家系統的另一個目的是要確保服務品質 (QOS)並產生顯示完整性與例外的報告。資源排程聯繫 到此專家系統,其調節通話是否可以依據在預定通話的時 刻可獲得或計劃的資源來加以排程。例如,因爲此系統使 用的所有通話均由回覆交換器所發動,若在回覆用戶所要 求的期間沒有足夠的對外主幹埠,那麼回覆用戶會被建議 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------·裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印制衣 A7 B7___ 五、發明說明(U〇) 選擇另一個時間,或者在那個時段會被拒絕存取資源。這 是用來預估何時額外埠與/或資源會被需求。 失誤管理(Fault Management) NGN操作架構對輸入錯誤失誤管理系統之跨網路 事件指定插入與收集點。在大部分的狀況,因爲倂合式 NGN基礎架構之封包部分的構件容易由SnMP或某些 其他標準管理協定所管理,因此主要的挑戰如下: 1·來自封包基礎架構之事件與核心電路式網路事件的關 聯’用以提供總機一無縫隙服務,其審視整體網路的健康 狀況。 2·來自於核心電路網路元件之事件收集與解釋;以及 3·網路訊息之仲裁與標準化,用以協助NGN之網路管 理架構的處理程序 NGN網路管理構件提供易了解的方法來處理這些挑 戰。依據界面引擎由使用規則來提供關聯性。事件收集與 解釋一般由自訂發展之軟體界面來執行,其直接與網路元 件溝通,處理新事件並在儲存前先進行內容的排序。例 如,警告之於命令回應。由使用將NGN所產生的無數個 訊息分類之所有可能訊息類型與網路事件的易理解之資料 庫來處理協調與標準化之挑戰。 第15A圖係依據本發明之較佳實施例所繪製的失誤 管理程序1 5 50的流程圖。失誤管理程序1 5 50由一傳送 步驟1 5 52開始。在步驟1 5 52,資料透過倂合網路傳 輸,其包括視訊與混合的音訊資訊。資料傳送一般完全使 4HICKMAN/200026TW, AND1P122.TW 110 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂-------1 (請先閱讀背面,之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 B7 _ 五、發明說明(丨u) 用混合電路交換式與封包交換式構件之倂合網路。如上所 述,倂合網路大致上包括所有封包式網路的優點,但仍然 使用已經存在之較老式的電路交換構件。藉由將電路交換 式與封包交換式網路元件所引發的事件加以關聯,系統便 能夠完成上述目的,其如下文所述與事件以及關聯步驟 1554、1556 有關。 在電路交換式事件收集步驟1 5 54中,從電路交換式 網路元件獲得一事件。如上所討論,事件收集與解釋一般 由自訂發展之軟體界面所執行,其直接與網路元件溝通, 處理新網路事件並且在儲存前依據內容來加以排序。在獲 得事件後,關聯步驟1 5 56中將此獲得的事件加以關聯。 在關聯步驟1 5 5 6中,在步驟1 5 54中所取得的事件 與從一封包交換式網路元件所獲得的第二事件兩者加以關 聯。連同電路交換式網路元件,封包交換式事件的收集與 解釋一般由自訂發展之軟體界面所執行,其直接與網路元 件溝通,處理新網路事件並且在儲存前依據內容來加以排 序。如上述之討論,此關聯較佳由以規則爲基礎的界面引 擎來提供。在事件被關聯後,失誤訊息步驟1 5 5 8中會產 生一失誤訊息。 在失誤訊息步驟1 5 5 8中,依據在步驟1 5 54與 1 5 5 6所獲得的相關之第一與第二事件產生一失誤訊息。 較佳而言,失誤訊息的產生係利用將倂合網路所產生的無 數個訊息分類之所有可能訊息類型與網路事件的易理解之 資料庫。 4HICKMAN/200026TW, AND1P122.TW 111 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 _______— B7___ 五、發明說明(\H) 第15B圖係依據本發明之較佳實施例所繪製之失誤 管理構件1 5 00的方塊圖。失誤管理構件1 500記錄網路 裝置(例如網路路由器或UNIX伺服器)之失誤與例外, 並執行下列操作: 1) 執行失誤與例外之根本原因關聯; 2) 立即採取修正與/或通知行動,如發送呼叫、登入協 助、發送電子郵件訊息或呼叫分解腳本; ’ 3) 儲存資訊到資料庫構件,使報告構件可以後續分析; 以及 4) 允許以網路地圖與網路事件觀點即時觀看失誤。 失誤管理構件1 500包括下列元素: UNIX伺服器1502 :具有客戶載入之BMC Patrol的 任何UNIX伺服器 NT伺服器1504 :具有客戶載入之BMC Patrol的任 何NT伺服器The expert system monitors each call according to the preferred embodiment. The system includes rules that define what logic to execute when an exception occurs. Rules include specific handlers based on whether calls are routed via the PSTN or the Internet. In addition, when no other modified connection is available, the system includes a preset connection to a manual switchboard. For example, if a caller hangs up during a conference call while other callers are still online, an external message is sent to each other caller who is still connected to notify them of a change in status. Another purpose of the expert system is to ensure quality of service (QOS) and generate reports showing completeness and exceptions. Resource scheduling contacts this expert system, which regulates whether calls can be scheduled based on the resources available or planned at the time of the scheduled call. For example, because all calls used by this system are initiated by the reply switch, if there is not enough external trunk port during the period requested by the reply user, the reply user will be suggested 4HICKMAN / 200026TW, AND1P122.TW This paper standard applies to China National Standard (CNS) A4 Specification (210 X 297 mm) ----------- · Installation -------- Order --------- (Please read the back first Note: Please fill out this page again) 1226164 Printed clothing A7 B7___ by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 5. Description of the invention (U〇) Choose another time, or access to resources will be denied during that time. This is used to estimate when additional ports and / or resources will be required. Fault Management The NGN operating architecture specifies insertion and collection points for cross-network events of the input error error management system. In most cases, because the components of the packet portion of a coupled NGN infrastructure are easily managed by SnMP or some other standard management protocol, the main challenges are as follows: 1. Events from the packet infrastructure and the core circuit-based network Correlation of events' is used to provide a seamless service of the switchboard, which examines the health of the overall network. 2. Collection and interpretation of events from core circuit network components; and 3. Arbitration and standardization of network information to assist NGN's network management architecture process. NGN network management components provide easy-to-understand methods to handle These challenges. Relevance is provided by usage rules according to the interface engine. Event collection and interpretation are generally performed by custom-developed software interfaces, which communicate directly with network components, process new events, and prioritize content before storage. For example, a warning is a command response. The challenge of coordination and standardization is addressed by using an easy-to-understand database of all possible message types and network events that classify the myriad of messages generated by NGN. Fig. 15A is a flowchart of the error management program 1550 according to the preferred embodiment of the present invention. The error management procedure 1 5 50 starts with a transmission step 1 5 52. At step 1 52, the data is transmitted over a converged network, which includes video and mixed audio information. Data transmission is generally completely 4HICKMAN / 200026TW, AND1P122.TW 110 This paper size is applicable to the Chinese National Standard (CNS) A4 specification (210 X 297 mm) ----------- install ------ --Order ------- 1 (Please read the back, please pay attention to the matter before filling out this page) Printed by the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 B7 _ V. Description of the invention (丨 u) Exchange with hybrid circuit A combination of network and packet exchange components. As mentioned above, a composite network includes all the advantages of a packet network, but still uses older circuit-switching components that already exist. By correlating events caused by circuit-switched and packet-switched network elements, the system can accomplish the above purpose, which is related to events and the correlation steps 1554, 1556 as described below. In the circuit-switched event collection step 1554, an event is obtained from the circuit-switched network element. As discussed above, event collection and interpretation are typically performed by custom-developed software interfaces that communicate directly with network components, process new network events, and prioritize them based on content before storage. After obtaining the event, correlate the obtained event in step 1 56. In the correlation step 1 5 5 6, the event obtained in step 1 54 is correlated with both the second event obtained from a packet-switched network element. Together with circuit-switched network elements, the collection and interpretation of packet-switched events is typically performed by custom-developed software interfaces that communicate directly with network elements, process new network events, and prioritize them based on content before storage. As discussed above, this association is preferably provided by a rule-based interface engine. After the event is associated, an error message is generated in steps 1 5 5 8. In step 1 5 5 8 of the error message, an error message is generated based on the relevant first and second events obtained in steps 1 5 54 and 1 5 5 6. Preferably, error messages are generated using an easy-to-understand database of all possible message types and network events that classify the myriad of messages generated by the combined network. 4HICKMAN / 200026TW, AND1P122.TW 111 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) ----------- installation -------- order-- ------- (Please read the notes on the back before filling this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 _______— B7___ V. Description of the Invention (\ H) Figure 15B is based on the present invention A block diagram of the error management component 15 00 drawn by the preferred embodiment. Error management component 1 500 records errors and exceptions of network devices (such as network routers or UNIX servers) and performs the following actions: 1) Performs the root cause of the error and the exception; 2) Takes corrective and / or notification actions immediately , Such as sending calls, login assistance, sending email messages, or call decomposition scripts; '3) store information in the database component so that the report component can be analyzed later; and 4) allow real-time viewing errors from the perspective of network maps and network events . The fault management component 1 500 includes the following elements: UNIX server 1502: any UNIX server with client-loaded BMC Patrol NT server 1504: any NT server with client-loaded BMC Patrol
SNMP裝置1 506 :任何SNMP可管理裝置 HP OV網路節點管理者f收集器構件)1 5 08 : HPSNMP device 1 506: Any SNMP manageable device HP OV network node manager f collector component) 1 5 08: HP
OpenView網路節點管理者爲執行數種功能之產品。在 此文中,它負責經由BMC Patrol View從 BMC Patrol客戶接收效能資訊。OpenView Network Node Manager is a product that performs several functions. In this article, it is responsible for receiving performance information from BMC Patrol customers via BMC Patrol View.
Seagate NerveCenter 15 10 : 在失誤管理內容中, Seagate NerveCenter跨網路執行失誤與事件之根本原 因的修正。Seagate NerveCenter 15 10: In the context of error management, Seagate NerveCenter performs correction of the root cause of errors and incidents across the network.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- (請先閱讀背面之注音?事項再填寫本頁) 1226164 A7 ^ ------B7_ i、發明說明(U3) (請先閱讀背面之注咅?事項再填寫本頁) HP OV網路節點管理網路地圖1512 : HP OpenView網路節點管理者爲一種執行數種功能之產 品。在本文中,它負責維護與展示網路與MNSIS架構監 控之節點層網路地圖。 HP 0V網路節點管理者1514 : HP OpenView網路 節點管理者爲一種執行數種功能之產品。在本文中,它負 責接收與展示所有的事件,而不管他們的來源。4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ----------- installation -------- order --- ------ (Please read the note on the back? Matters before filling out this page) 1226164 A7 ^ ------ B7_ i. Description of the invention (U3) Page) HP OV Network Node Management Network Map 1512: HP OpenView Network Node Manager is a product that performs several functions. In this article, it is responsible for maintaining and displaying the node-level network map of the network and MNSIS architecture monitoring. HP 0V Network Node Manager 1514: HP OpenView Network Node Manager is a product that performs several functions. In this article, it is responsible for receiving and displaying all events, regardless of their source.
Netcool HP OV NNM 探測器 1516 :一種 Omnibus Netcool探測器,其安裝於與HP 0V網路節點管理者 相同的系統上,並且轉寄事件給Omnibus Netcool物 件伺服器。Netcool HP OV NNM Detector 1516: An Omnibus Netcool Detector, which is installed on the same system as the HP 0V Network Node Manager and forwards events to the Omnibus Netcool Object Server.
Micromuse網際網路服務監控1518 :一種Omnibus Netcool之主動探測器(監控器)套裝,其監控網際網 路月艮務,FTP 、POP3 、SMTP 、NNTP、DNS 、 HTTP以及RADIUS。這些監控器收集可獲取性與效能 資料’並將資訊做爲警訊轉呈給0 m n i b u s N e t c ο ο 1物 件伺服器。Micromuse Internet Service Monitoring 1518: An active probe (monitor) package from Omnibus Netcool, which monitors Internet traffic, FTP, POP3, SMTP, NNTP, DNS, HTTP, and RADIUS. These monitors collect accessibility and performance data ’and relay this information to the 0 m n i b u s N e t c ο ο 1 object server.
Netcool 物件伺服器 1 520 : Omnibus Netcool 物件 經濟部智慧財產局員工消費合作社印製 伺服器是即時記憶體常駐資料庫,其儲存所有客戶事件 (警訊)。事件可使用數個事件表單或觀點爲操作人員所檢 視,所有事件均可以由每一個操作員自訂。 通知排存器(Notification Spooler) 1 522 :一種提供 自訂之次構件,其暫存指定對於可能的通知而言何種事件 已經發生之工作檔案。Netcool Object Server 1 520: Omnibus Netcool Object Printed by the Consumer Cooperative of Intellectual Property Bureau of the Ministry of Economy The server is a resident database of real-time memory that stores all customer events (alerts). Events can be viewed by operators using several event forms or viewpoints, and all events can be customized by each operator. Notification Spooler 1 522: Provides a custom secondary component that temporarily stores work files that specify what events have occurred for possible notifications.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(\叫) 11存工作1S24 :每一個排存工作代表一特定事件,其 由Netcool物件伺服器所接收,並且可能需要導致一或 多個通知動作。每一個工作在一特別的通知排存目錄被儲 存成一檔案。 通知行動者_1 5 2 6 :—自訂提供之子構件,其決定警訊 時間、來源節點與來自載入排存工作之警訊型式,並且依 據組態檔所指定發出通知。通知動作包括字母數字式傳 呼、困難通知單、電子郵件、及分解腳本。多重通知動作 可以在組態檔中被指定,使得可以針對不同的警訊時間、 來源節點與/或警訊型式採用不同的行動。預設的動作也 可以支援。 字.毋數.字傳_呼1 528 :字母數字傳呼使用Telamon TelAleirt經由數據機撥接相關的傳呼提供者來發送。 字母數字傳呼訊息提供要被執行之動作的文字通知。內容 可括任何資訊,但是通常包含如裝置名稱、問題描述與優 先順序之資訊。 霞子jy牛訊息1 530 :網際網路郵件訊息使用UNIX郵 件公用程式來發送。郵件訊息時常被使用來提供自動地由 MNSIS架構與詳細內容所執行的狀況或動作之非緊急通 知。 區域腿.本執行1 5 32 :在機器上發起任何區域腳本,其 可以在其他機器發起腳本或應用程式。 修復閘道器1 5 3 4 : Omnibus Netcool修復閘道器自動 地在Netcool物件伺服器中讀取警訊,並且在使用者所 4HICKMAN/200026TW, AND1P122.TW 114 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公爱) 裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) [226164 A7 B7 經濟部智慧財產局員工消費合作社印制衣 五、發明說明(ιπ) 自訂的修復中開啓通知單。修復障礙通知單ID回傳到 Omnibus,並且可以被做爲進一步參考之用。 修復1 5 3 6 :修復動作要求系統,一種困難處理系統。 Oracle 閘道器 1 5 3 8 : Omnib u s N et c ο ο 1 Or ac 1 e 閘 道器自動地在Netcool物件伺服器中讀取警訊,並且將 記錄記載於使用者自訂的Oracle中 Oracle 1 5 40 - Oracle爲相關性之資料庫管理系統。 產生時間關鍵腳本1 542 :在Netcool物件伺服器中從 警訊產生新時間記錄的腳本。 新時間記錄1 544 :對應Netcool物件伺服器中之新 警訊的時間記錄,其需要被加入Oracle之時間表中。 SQL載入器腳本1546 :-一種自訂腳本,其會經由 SQL載入器直接載入自動載入記錄到〇racie中。 專職臨界管理者(Proactive Threshold Manager) 專職臨界管理者爲一自動的網路管理者,其會預警服 務提供者服務等級協定的偶發事件,以維持處於危險中的 某特定服務水準不會被危害。 專職臨界管理者利用演算法則提供即時臨界分析(亦即€ 持續監控已經被執行的預設臨界値)。它從伺服器接收Μ 話詳細記錄並傳回可以使用NGN工作站取得與檢驗之警 告訊息。臨界管理者常駐在NGN倂合網路電腦中。 臨界値通常爲一個數字,當超過該數値時便在專職臨 界管理者中產生一警訊’用以指不服務等級協定可能的缺 口。臨界値可以指定爲一天的時間或一星期的天數。再4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Invention Description (\ Call) 11 Deposit 1S24: Each inventory job represents a specific event, which is received by the Netcool object server, and may require one or more notification actions. Each job is stored as a file in a special notification inventory. Notify actors_1 5 2 6: —Customized sub-components that determine the alert time, source node, and alert type from loading and inventory tasks, and issue notifications as specified by the configuration file. Notification actions include alphanumeric paging, difficulty notifications, e-mail, and breakdown scripts. Multiple notification actions can be specified in the configuration file, allowing different actions to be taken for different alert times, source nodes, and / or alert types. Preset actions are also supported. Word. No Count. Word Paging 1 528: Alphanumeric paging is sent using Telamon TelAleirt to dial the relevant paging provider via modem. Alphanumeric paging messages provide a text notification of the action to be performed. The content can include any information, but usually includes information such as device name, problem description, and priority. Kasuga jyiu message 1 530: Internet mail messages are sent using the UNIX mail utility. Email messages are often used to provide non-emergency notifications of conditions or actions performed automatically by the MNSIS architecture and details. Zone leg. This implementation 1 5 32: Launch any zone script on the machine, which can launch scripts or applications on other machines. Repair gateway 1 5 3 4: Omnibus Netcool repair gateway automatically reads alarms in the Netcool object server, and the user's office 4HICKMAN / 200026TW, AND1P122.TW 114 This paper standard applies to Chinese national standards (CNS ) A4 size (210 X 297 public love) installed -------- order --------- (Please read the precautions on the back before filling this page) [226164 A7 B7 Intellectual Property of the Ministry of Economic Affairs Bureau of the Consumer Cooperative Printed Clothes V. Invention Description (ιπ) A notice will be opened during a custom repair. The obstacle notification ID is sent back to Omnibus and can be used for further reference. Repair 1 5 3 6: Repair action request system, a difficult handling system. Oracle Gateway 1 5 3 8: Omnib us N et c ο ο 1 Or ac 1 e The gateway automatically reads alerts in the Netcool object server and records the records in a user-defined Oracle Oracle 1 5 40-Oracle is a relational database management system. Generate Time Critical Script 1 542: Script to generate new time record from alert in Netcool Object Server. New time record 1 544: The time record corresponding to the new alert in the Netcool object server, which needs to be added to Oracle's schedule. SQL Loader Script 1546:-A custom script that loads the autoloading records directly into Oracie via the SQL Loader. Proactive Threshold Manager A Proactive Threshold Manager is an automatic network manager that will alert for incidents of service provider service level agreements to maintain a particular service level at risk from being compromised. Full-time critical managers use algorithms to provide real-time critical analysis (ie, continuous monitoring of preset thresholds that have been performed). It receives a detailed record of M words from the server and returns a warning message that it can be obtained and inspected using an NGN workstation. Critical managers reside in NGN network computers. The critical threshold is usually a number. When this threshold is exceeded, a warning message is generated among the full-time critical managers' to indicate possible gaps in non-service level agreements. The critical threshold can be specified as the time of day or the number of days of the week. again
4HICKMAN/200026TW, AND1P122.TW 裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 115 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 _ 五、發明說明(\ \ b) 者,臨界値可以應用於每一個類別,如此專職臨界管理者 可以保持計數,其包括短期間通話的次數、長期間通話的 次數與累積分鐘數等。 當一個警訊由專職臨界管理者產生,它也具有優先等 級。優先次序爲超過臨界値的次數的一個乘數。例如若臨 界値爲10而相關的計數爲50則該警訊的優先次序爲 5(50 除以 10)。 每一個警訊會經由NGN工作站給NGN倂合網路分 析者。工作站爲一台具有存取伺服器與取回下一個可獲得 的最高優先値警訊的PC。分析者調查警訊資料,並且若 有服務等級協定缺失產生的嫌疑,即通知服務提供者並建 議適當的行動來遏阻缺失的發生。 第16A圖係依據本發明之較佳實施例所繪製之專職 臨界管理程序16 00的流程圖。程序由監控步驟1602開 始。在步驟1 6 02中,專職臨界管理者監控NGN倂合網 路。一般而言,專職臨界管理者全程監控網路,藉由協助 服務提供者維護適當的服務等級,以確保適當的服務提供 給網路用戶。 在最低等級判斷步驟1 604,專職臨界管理者判斷所 需的最低服務等級,以避免破壞用戶的服務等級協定。藉 由包含最關聯的用戶資訊之規則資料庫,服務等級協定資 訊被提供給專職臨界管理者。 在偵測步驟1606中,專職臨界管理者偵測目前提供 給顧客的服務等級。在與各種不同的系統構件進行通訊 4HICKMAN/200026TW, AND1P122.TW 116 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- (請先閱讀背面之注音?事項再填寫本頁) A7 1226164 _B7_ 五、發明說明(\〇) 時,協定轉換器會協助專職臨界管理者。協定轉換器能夠 翻譯封包交換式與電路交換式系統構間的資訊,因而允許 專職臨界管理者與所有的倂合系統構件進行通訊。 在比較步驟1 608中,專職臨界管理者將在步驟 16 06所感測到的目前服務等級與在步驟1 604所決定的 最低服務等級加以比較,以決定目前服務等級與提供給用 戶之最低服務等級之間在何處相關。 在警訊步驟1610,若目前的服務等級落入相對於最 低服務等級的一預定範圍內時,專職臨界管理者則提供一 指示或警訊給服務提供者。選出的臨界値,較佳而言,係 可以使得服務提供者在最低服務等級到達與用戶服務等級 被破壞之前,有足夠的時間來解決服務等級問題。 第16B圖係依據本發明之較佳實施例所繪示之網路 感測程序1 620的流程圖。網路感測程序1 620由元件監 控步驟1 622開始。在步驟1 622中,自訂發展之元件軟 體監控個別網路元件,並且依據硬體狀況如交換器失誤等 來產生事件。一般來說,構成倂合網路之各種不同元件彼 此之間的差異性很大。因此,一般而言,對每一網路元件 或相關網路元件群組來說,自訂軟體是必須的。自訂發展 軟體直接與硬體通訊,並且當各種與個別硬體相關之狀況 發生時產生事件。例如,當硬體元件失誤,相關的元件軟 體感測到此失誤,並且產生一事件,其指示此硬體失誤以 及失誤的一般本質。事件接著被路由到元件管理者來處 理。 4HICKMAN/200026TW, AND1P122.TW 117 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------^--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員Η消費合作社印製 經濟部智慧財產局員Η消費合作社印製 1226164 A7 _____B7_____ 五、發明說明(\β) 在事件處理步驟1624中,步驟1622所產生的事件 將被元件管理者加以過濾、集聚與關聯。元件管理者位於 主要資料縮減功能(primary data reduction functions)所在之處。元件管理者將事件過濾、集聚與 關聯’以更進一步將網路中問題加以隔離。任何被認爲對 監控與管理網路是重要的資訊則在轉譯步驟1626中被轉 譯爲標準物件格式。 在轉譯步驟1626中,來自步驟1624被認爲對監控 與管理網路而言是重要的資訊將被轉譯爲標準物件格式。 一般而言,一般操作事件僅被記錄而不轉譯爲標準物件格 式。然而,諸如硬體失誤等重要資訊則在資訊供應步驟 1628被轉譯並且轉呈給資訊服務管理者。 在資訊供應步驟1 628中,來自步驟! 62 6之資訊由 資訊服務管理者所接收,並且轉呈給專職臨界管理者。資 訊服務管理者提供元件管理者與其他系統構件之間的資料 管理與資料通訊。一般而言,資訊服務管理者遵循 CORBA標準,以藉由物件要求代理人(〇bject request broker)提供廣泛資訊存取。物件要求代理人允許資訊服 務管理者分享儲存在分散資料庫中的管理資訊。專職臨界 管理者使用資訊服務管理者所提供的資訊,來決定目前的 服務等級,並且將目前的服務等級與服務提供者在不違反 SLA情況所能提供最低的服務等級加以比較。4HICKMAN / 200026TW, AND1P122.TW Install -------- Order --------- (Please read the notes on the back before filling this page) 115 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs System A7 B7 _ 5. In the invention description (\ \ b), critical thresholds can be applied to each category, so full-time critical managers can keep counts, including the number of short-term calls, the number of long-term calls, and accumulated minutes. Wait. When an alert is generated by a dedicated critical manager, it also has priority. The priority is a multiplier of the number of times the critical threshold is exceeded. For example, if the threshold is 10 and the associated count is 50, the priority of the alert is 5 (50 divided by 10). Each alert is sent to the NGN Hybrid Network Analyst via the NGN workstation. The workstation is a PC with an access server and retrieval of the next highest priority alert that can be obtained. The analyst investigates the alert data, and if there is a suspicion of a missing service level agreement, the service provider is notified and appropriate action is proposed to stop the lack of occurrence. FIG. 16A is a flowchart of a full-time critical management program 16 00 according to a preferred embodiment of the present invention. The program starts with monitoring step 1602. In step 162, the full-time critical manager monitors the NGN coupling network. Generally speaking, a full-time critical manager monitors the network throughout the entire process and helps service providers maintain the appropriate service levels to ensure that appropriate services are provided to network users. At the lowest level judgment step 1 604, the full-time critical manager judges the required minimum service level to avoid breaking the user's service level agreement. With a rule database containing the most relevant user information, SLA information is provided to full-time critical managers. In a detection step 1606, the full-time critical manager detects the service level currently provided to the customer. Communicate with various system components 4HICKMAN / 200026TW, AND1P122.TW 116 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ----------- install- ------ Order --------- (Please read the phonetic on the back? Matters before filling out this page) A7 1226164 _B7_ 5. When the invention is explained (\ 〇), the agreement converter will assist the full-time critical Manager. The protocol converter is able to translate information between packet-switched and circuit-switched system architectures, thus allowing full-time critical managers to communicate with all coupled system components. In comparing step 1 608, the full-time critical manager compares the current service level sensed in step 16 06 with the minimum service level determined in step 1 604 to determine the current service level and the lowest service level provided to the user. Where is the relationship. In the warning step 1610, if the current service level falls within a predetermined range relative to the lowest service level, the full-time critical manager provides an instruction or a warning to the service provider. The critical threshold selected is, preferably, sufficient to allow the service provider to have sufficient time to resolve the service level problem before the minimum service level is reached and the user service level is destroyed. FIG. 16B is a flowchart of a network sensing program 1 620 according to a preferred embodiment of the present invention. The network sensing procedure 1 620 starts with a component monitoring step 1 622. In step 1 622, the custom-developed component software monitors individual network components and generates events based on hardware conditions such as switch errors. In general, the various components that make up a coupled network differ greatly from each other. Therefore, in general, custom software is necessary for each network element or related group of network elements. Custom development software communicates directly with hardware and generates events when various conditions related to individual hardware occur. For example, when a hardware component fails, the associated component software senses the failure and generates an event that indicates the hardware failure and the general nature of the failure. Events are then routed to the component manager for processing. 4HICKMAN / 200026TW, AND1P122.TW 117 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) ----------- ^ -------- Order- ------- (Please read the notes on the back before filling out this page) Member of the Intellectual Property Bureau of the Ministry of Economic Affairs ΗPrinted by the Consumer Cooperatives Member of the Intellectual Property Bureau of the Ministry of Economics ΗPrinted by the Consumer Cooperatives 1226164 A7 _____B7_____ V. Invention Description (\ β ) In the event processing step 1624, the events generated in step 1622 will be filtered, aggregated and correlated by the component manager. The component manager is located where primary data reduction functions are located. Component managers filter, aggregate, and correlate events' to further isolate problems in the network. Any information deemed important to the monitoring and management network is translated into a standard object format in a translation step 1626. In the translation step 1626, information from step 1624 that is considered important to the monitoring and management network is translated into a standard object format. In general, general operating events are only recorded and not translated into standard object formats. However, important information such as hardware errors is translated and forwarded to the information service manager in the information provision step 1628. In feed step 1 628, from step! The information of 62 6 is received by the information service manager and forwarded to the full-time critical manager. The information service manager provides data management and data communication between the component manager and other system components. In general, information service managers follow the CORBA standard to provide extensive information access through object request brokers. Objects require agents to allow information service managers to share management information stored in a decentralized database. The full-time critical manager uses the information provided by the information service manager to determine the current service level, and compares the current service level with the lowest service level that the service provider can provide without violating the SLA.
兀件管理(Element Management) 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準7cNS)A4規格(210 X 297公釐^ -----------裝--------訂---------線 (請先閱讀背面之注音?事項再填寫本頁) A7 1226164 B7__ 五、發明說明(U^) 如上述所討論,元件管理者與資訊服務管理者及表達 管理者一起工作,以協助倂合網路系統的管理。這三個構 件在下文會簡單地描述以提供內容給接著要描述之元件管 理者。 元件管理者 元件管理者與網路元件通訊,以接收警訊以及經由限 困與輪詢(trapping and polling)技術來發出警報。元 件管理者係位於主要資料縮減功能所在之層。在此層,元 件管理者所接收的事件可以被過濾、聚集與關聯,以更進 一步地將網路中的問題隔離。被認爲對監控與管理網路而 言爲重要的資訊將被轉譯爲標準物件格式,並且轉呈給資 訊服務管理者。元件管理者可以但非必要是軟體,其遵循 公開標準,如簡單網路管理協定(Simple Network Management Protocol,SNMP)與物件管理群組 (Object Management Group,OMG)之共同物件要求 代理架構(Common Object Request Broker Architecture,CORBA) o 資訊服務管理者 資訊服務管理者提供在元件管理者與表達管理者之間 的資料管理與資料通訊。所有從元件管理者轉寄來的資訊 均爲資訊服務管理者所運用,以提供資訊給網路操作人 員。資訊服務管理者遵循CORBA標準,以透過物件要 求代理(object request broker,ORB)提供無所不在的 4HICKMAN/200026TW, AND1P122.TW 119 @張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) — ------------41^ 裝--------訂--------- (請先閱讀背面之注音?事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 A7 1226164 B7____ 五、發明說明(P°) 資訊存取。ORB允許資訊服務管理者分享儲存在分散資 料庫中的管理資訊。 資訊服務管理者儲存重要的管理資訊於操作(即時)與 分析(歷史)分散式資料庫中。這些資料庫提供共同的資料 儲存,使得新產品可以很容易地被安插入管理環境中。例 如,假如被認爲是重要的而顯示給網路使用者的一事件在 元件管理者處被接收,資訊服務管理者可以儲存一警訊副 本於操作資料庫中,並且轉呈此警訊給合適的網路操作人 員。 媒體與本文資料庫也由資訊服務管理者所提供。資料 庫包括用於經營目的之線上手冊以及供維護專家存取元件 特定資訊。資料庫也提供規程、政策與以電腦爲基礎的訓 練給網路使用者。 資訊服務管理者經由表達管理者提供被要求的資訊 (即時的與歷史的)給網路使用者。 表達管理者(Presentation Manager) 表答管理者執行如他們名稱所隱含的功能:表達資訊 給端點使用者。因爲不同地點位置與工作功能需要存取不 同型式的資訊,因此最少有兩種形式的顯示方法。第一種 是大量圖式表達,而第二種爲隨機使用目的’如現地技工 人員。第一種環境需要大量的圖形顯示,如由X-Windows/MOTIF所提供者。第二種環境則沒有頻寬潛 力,撥接或無線存取可以於該區域與更傳統的LAN存取 一同使用。這也是瀏覽器技術所使用的地方° 4HICKMAN/200026TW, AND1P122.TW 120 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- (請先閱讀背面之注音?事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7一 i N發明說明(\:M) (請先閱讀背面之注意事項再填寫本頁) 本發明之元件管理觀點係與系統的其他構件一同工 作,如失誤管理,以提供系統之各類不同網路元件間的通 訊。 第17圖係依據本發明之較佳實施例所繪製之元件管 理程序1 700的流程圖。元件管理程序1 700起始於監控 步驟1 702。在步驟1 702,元件管理者監控系統中由網 路元件所產生的事件。一般而言,元件管理者持續監控系 統來轉譯事件給其他構件,如失誤管理構件。 在事件接收步驟1 7 0 4,元件管理者接收來自各種 不同網路元件的事件。較佳而言,事件係由自訂軟體界面 所提供,其直接與網路元件溝通。軟體界面較佳地處理新 的網路事件,並再提供事件給元件管理者之前依據內容將 其排序。 經濟部智慧財產局員Η消費合作、社印製 在過濾與關聯步驟1706,元件管理者將在步驟 1 704所接收的事件加以過濾與關聯。較佳而言,關連由 以規則爲基礎之介面引擎所提供。在收集與關連事件之 後,元件管理者執行轉譯步驟1 708。在步驟1 708,步 驟1706所關聯的事件被轉譯爲標準物件格式。一般而 言,一個由倂合網路產生之所有訊息型式的簡易程式庫被 用來將被關聯事件轉譯成標準物件格式。一旦事件被轉 譯,它們即可爲其他系統構件所使用,例如失誤管理或帳 務。 顧客支援結構(Customer Support Structure) 4HICKMAN/200026TW, AND1P122.TW 121 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明 在NGN網路中之顧客服務支援的組織模型提供一 單一接觸點,集中焦點於顧客。此單一接觸點提供技術專 家來解決顧客之突發事件、困難與要求。一般而言’=層 支援結構變大大地增加顧客在服務需求的滿意度°每一層 具有一增加的技術等級,並依其分配工作與責任° 第18圖係依據本發明之較佳實施例所繪示之三層顧 客支援程序1 8 00的流程圖。三層顧客支援程序18 00起 ,始於第一層步驟1 802。在步驟1 802,有倂合網路問題 的顧客被提供具有各種不同的技術之顧客支援人員的進入 機會。這些不同的技術允許此群組解決所有倂合網路約 60〜70%的問題。若顧客網路問題在此階段被解決,此程 序便結束。然而,若顧客網路問題在此階段並未被解決, 則程序接著進行第二層步驟1 804。 在第二層步驟1804,提供顧客對專精於某些領域的 技術專家與外場支援人員的進入機會。此群組之較大的專 業化本質允許它解決在步驟1 802中之群組所不能解決的 問題。此群組一般而言負責解決所有混合網路倂合網路問 題的30〜40%。假如顧客網路問題在此階段被解決,此 程序便結束。然而,若顧客網路問題在此階段並未被解 決,則程序接著進行第三層步驟1 806。 在第三層步驟1 806,提供顧客接觸問題解專家,其 通常爲硬體供應商、軟體供應商或顧客應用程式發展與維 護小組。到達顧客支援程序1800中這種深度之顧客網路 問題,需要個別深入技術的處理程序,以調查與解決各專 4HICKMAN/200026TW, AND1P122.TW ιοο 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- (請先閱讀背面之注音?事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(Θ3) 業領域的困難問題。問題解決專家是解決最困難問題的最 後資源。一般此群組解決所有倂合網路約5%的問題。 上述的模型一般稱爲技術模型,因爲在三層次中的所 有人員均是具有高度技術的人員。此模型通常在第一次通 話便創造高比例的通話解決。其他的方式包括一功能模型 與忽略模型。在功能模型中,使用者依據突發事件的本質 被要求接觸不同的領域。通話被路由到最能夠處理此通話 問題的顧客支援代表。此模型可以很容易地倂入上述技術 模型。在忽略模型第一層中,僅記錄通話而不解決通話。 此模型的一個優點是技術資源不會浪費時間來登錄通話。 更詳細的說,根據本發明之較佳實施例,呼叫顧客支 援中心之顧客會被先問一連串由互動語音回應系統 (interactive voice response,IVR)或真人操作員的 問題。顧客使用電話上之按鍵式按鍵來回答IVR問題, 或正常地回答真人操作員所問的問題。 當產品支援工程師有空時,先前所收集的資訊(來自 IVR問題的回答以及來自系統問題處理者與元件管理者 之診斷資訊)便交給產品支援工程師。 在審核顧客的狀況後,若有需要,產品支援工程師經 由支援調查人員可以詢問顧客電腦以要求額外的資訊。 依據本發明之較佳實施例的系統,顧客花較少的時間 與產品支援工程師互動,並且除去許多診斷與解決問題的 責任。自動診斷與較短的顧客互動解省產品支援中心的時Element Management 4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to Chinese national standard 7cNS) A4 specification (210 X 297 mm ^ ----------- install ------ --Order --------- line (Please read the phonetic on the back? Matters before filling out this page) A7 1226164 B7__ V. Description of the Invention (U ^) As discussed above, the component manager and information service management Developers and expression managers work together to assist in the management of the integrated network system. These three components are briefly described below to provide content to the component managers that are described next. Component managers Component managers and network components Communication to receive alerts and alert via trapping and polling technology. The component manager is located at the layer where the main data reduction function is located. At this layer, events received by the component manager can be filtered , Aggregation and association to further isolate problems in the network. Information that is considered important for monitoring and managing the network will be translated into standard object formats and forwarded to information service managers. Components Managers can Non-essential is software, which follows open standards, such as the Common Object Request Broker Architecture (CORBA) common objects of the Simple Network Management Protocol (SNMP) and the Object Management Group (OMG) ) o Information service manager The information service manager provides data management and data communication between the component manager and the expression manager. All information forwarded from the component manager is used by the information service manager to provide information For network operators. Information service managers follow the CORBA standard to provide the ubiquitous 4HICKMAN / 200026TW, AND1P122.TW 119 @Object Dimensions through the Object Request Broker (ORB). Applicable to China National Standard (CNS) A4 specifications ( 210 X 297 mm) — ------------ 41 ^ equipment -------- order --------- (Please read the phonetic on the back? Matters before (Fill in this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 1226164 B7____ V. Description of invention (P °) Information access. ORB allows information service managers to share and store information in decentralized Material library management information. Information services manager to store important information on operation management (real-time) and analysis (historical) distributed database. These databases provide a common data store so that new products can be easily inserted into the management environment. For example, if an event that is considered important and displayed to a network user is received at the component manager, the information service manager can store a copy of the alert in the operations database and forward the alert to Appropriate network operator. The media and text database are also provided by the information service manager. The database includes online manuals for business purposes and component-specific information for maintenance experts to access. The database also provides procedures, policies and computer-based training to network users. Information service managers provide requested information (real-time and historical) to network users via presentation managers. Presentation Manager (Presentation Manager) Representation managers perform functions that are implied by their name: Presentation information to endpoint users. Because different locations and work functions need to access different types of information, there are at least two forms of display. The first is a large number of graphical expressions, and the second is for random use purposes, such as local technicians. The first environment requires a large number of graphical displays, such as those provided by X-Windows / MOTIF. The second environment has no bandwidth potential. Dial-up or wireless access can be used in this area with more traditional LAN access. This is where browser technology is used ° 4HICKMAN / 200026TW, AND1P122.TW 120 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) ----------- install- ------- Order --------- (Please read the note on the back? Matters before filling out this page) Printed by the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economy 1226164 A7 B7-i N Invention Description ( \: M) (Please read the notes on the back before filling this page) The component management perspective of the present invention works with other components of the system, such as error management, to provide communication between various network components of the system. Fig. 17 is a flowchart of a component management program 1700 according to a preferred embodiment of the present invention. The component management program 1 700 starts with a monitoring step 1 702. At step 1 702, the component manager monitors events in the system generated by network components. In general, the component manager continuously monitors the system to translate events to other components, such as fault management components. In the event receiving step 1704, the component manager receives events from various network components. Preferably, events are provided by a custom software interface that communicates directly with network components. The software interface better handles new network events and prioritizes events based on content before providing events to component managers. Printed by members of the Intellectual Property Bureau of the Ministry of Economic Affairs, Consumer Cooperation, and Society. In the filtering and association step 1706, the component manager filters and correlates the events received in step 1704. Preferably, the correlation is provided by a rules-based interface engine. After collecting and related events, the component manager performs a translation step 1708. At step 1708, the events associated with step 1706 are translated into a standard object format. In general, a simple library of all message types generated by a coupled network is used to translate associated events into standard object formats. Once events are translated, they can be used by other system components, such as fault management or accounting. Customer Support Structure 4HICKMAN / 200026TW, AND1P122.TW 121 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 5. DESCRIPTION OF THE INVENTION The organizational model of customer service support in the NGN network provides a single point of contact, focusing on the customer. This single point of contact provides technical expertise to address customer emergencies, difficulties and requirements. Generally speaking, the level of support structure has greatly increased customer satisfaction in service requirements. Each level has an increased technical level, and work and responsibilities are allocated accordingly. Figure 18 A flowchart of the three-tier customer support program 1 800 is shown. The three-tier customer support process starts at 1800 and starts at step 1 802 on the first tier. At step 1 802, customers with mixed network issues are provided access to customer support staff with a variety of different technologies. These different technologies allow this group to solve approximately 60 ~ 70% of all hybrid networks. If the customer network problem is resolved at this stage, the process ends. However, if the customer network problem is not resolved at this stage, the program proceeds to the second layer step 1804. At step 1804 on the second level, customers are provided with access to technical experts and outfield support staff specializing in certain areas. The larger specialized nature of this group allows it to solve problems that the group in step 1 802 cannot solve. This group is generally responsible for 30 to 40% of all mixed network combined network problems. If the customer network problem is resolved at this stage, the process ends. However, if the customer network problem is not resolved at this stage, the program proceeds to the third layer step 1806. In the third layer step 1 806, a customer contact expert is provided, usually a hardware vendor, software vendor, or customer application development and maintenance team. Reaching the depth of customer network problems in the customer support program 1800 requires individual in-depth technical processing procedures to investigate and resolve each specialty 210 X 297 mm) ----------- Installation -------- Order --------- (Please read the phonetic on the back? Matters before filling out this page) 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of Invention (Θ3) Difficult issues in the industry. Problem-solving experts are the last resource for solving the most difficult problems. Generally this group solves about 5% of all combined networks. The above model is generally referred to as the technical model, because all personnel in the three levels are highly technical personnel. This model usually creates a high percentage of call resolutions on the first call. Other approaches include a functional model and an ignore model. In the functional model, users are required to access different areas based on the nature of the emergency. The call is routed to the customer support representative who can best handle the call. This model can be easily incorporated into the above technical model. In the first layer of the ignore model, only calls are recorded and not resolved. One advantage of this model is that technical resources do not waste time logging in to the call. In more detail, according to a preferred embodiment of the present invention, a customer calling a customer support center will be first asked a series of questions from an interactive voice response system (IVR) or a human operator. The customer uses the touch-tone buttons on the phone to answer IVR questions, or to answer questions asked by a live operator normally. When product support engineers are available, the previously collected information (responses from IVR questions and diagnostic information from system problem handlers and component managers) is handed over to product support engineers. After reviewing the customer's condition, the product support engineer can ask the customer's computer for additional information if necessary. According to the system of the preferred embodiment of the present invention, the customer spends less time interacting with the product support engineer, and removes much of the responsibility for diagnosing and solving problems. Automatic diagnosis and interaction with shorter customers
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝---I----訂--------- (請先閱讀背面之注咅?事項再填寫本頁) A7 B7 1226164 五、發明說明 間、資源與金錢。在此同時,顧客可以接受比習知之產品 支援技術所能達到的更好的問題診斷與解決。 此外,本發明之實施例使網際網路成爲可行的另一種 方法’讓電話成爲提供顧客產品支援的一種工具。許多線 上電腦服務,如Prodigy與美國線上(America On-Line) ’ 提供軟體以連接與存取網際網路, 並視之爲其線 上服務的一部份而索費。 網際網路存取軟體與網際網路入口伺服器存取與交談,其 驗證PIN碼,提供存取並計算使用者存取時間。網際網 路入口伺服器係被程式化來辨識PIN碼做爲賦予使用者 之有限預付費或免費網際網路存取時間以提供線上協助服 務。此時間間隔可以是全部的時間,如一小時或更多,或 90天’ 6個月等的無限線上協助服務,例如贊助商/供應 商所給予的預付存取時間。顧客第一次使用線上協助服 務,網際網路入口伺服器即執行註冊程序,其包括給使用 者回答的許多個人問題與贊助者/供應商所提供問卷而收 集的自訂資料。 相關的問題立刻提供給贊助商/供應商。網際網路入 口伺服器接著將顧客“熱連線(hot-link)”到贊助商/供應 商之網際網路領域或首頁,做義務性的導覽,其使用者可 以看到贊助商/供應商任何目前的產品促銷活動,並可以 下載促銷折扣卷、產品資訊等。在義務性導覽完成後,顧 客便被允許進入尋求協助安裝或使用贊助商/供應商之產 品。做爲選擇性的促銷服務,在線上協助結束時,可以提 4HICKMAN/200026TW, AND1P122.TW 124 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- (請先閱讀背面之注音?事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合竹社印製 A7 B7____ 五、發明說明(ας) 供存取網際網路上的其他資訊。一旦免費的線上協助服務 時間或時間區間結束,網際網路入口伺服器提示使用者一 或多數選項來延伸線上協助的利用性。例如,使用者可以 被提示輸入信用卡卡號以使線上協助可向其索費;他或她 可以有機會回答額外的調查資訊,以獲取額外的免費線上 協助;或一 900號電話用戶的已附費電話存取號碼可以 被提供,藉此額外的線上協助可以經由正常的電話公司 900號電話帳務循環而索費。 整合IP電話使用者介面 本發明之實施例允許網頁應用程式的使用者以音訊方 式在頻寬上進行通訊而不需拿起另一電話。使用者可以按 按鈕而經由使用IP電話的倂合網路到達通話中心。系統 將與資料交談同步行使IP電話交談,並且只要有人使用 系統,系統即使用主動目錄查詢。 第19圖係依據本發明之較佳實施例所繪製之整合IP 電話程序1 900的流程圖。IP電話程序1900起始於傳送 步驟1 902。在步驟1 902,在資料交談期間的資料在倂 合網路傳送。此資料交談一般爲正常的網際網路瀏覽交 談,且一般是由網頁瀏覽器所發起。利用網頁瀏覽器’使 用者藉由執行在網站搜尋或從網際網路網站下載資料等動 作來開始資料交談。在資料交談期間’本發明允許使用者 選擇發起電話通話,而不必使用另外的電話機°4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) Packing --- I ---- Order --------- (Please read the back first (Notes? Matters should be filled out on this page) A7 B7 1226164 V. Inventory room, resources and money. At the same time, customers can accept better problem diagnosis and resolution than the conventional product support technology. In addition, the embodiment of the present invention makes the Internet another feasible method 'to make the phone a tool for providing customer product support. Many online computer services, such as Prodigy and America On-Line, provide software to connect and access the Internet and charge for it as part of their online services. The Internet access software accesses and talks with the Internet portal server, which verifies the PIN, provides access and calculates the user access time. The Internet portal server is programmed to recognize the PIN as a limited pre-paid or free Internet access time to the user to provide online assistance services. This interval can be full time, such as one hour or more, or 90 days ’6 months of unlimited online assistance services, such as the prepaid access time given by the sponsor / supplier. The first time a customer uses the online assistance service, the Internet portal server performs the registration process, which includes custom data collected from many personal questions answered by the user and questionnaires provided by the sponsor / supplier. Related questions are immediately provided to the sponsor / supplier. The Internet portal server then “hot-links” the customer to the sponsor ’s / supplier ’s Internet domain or homepage for a compulsory tour, where users can see the sponsor / supplier To any current product promotion activities, and can download promotional coupons, product information, etc. After the obligatory tour is completed, customers are allowed to enter to seek assistance in installing or using the sponsor / supplier's products. As an optional promotion service, at the end of online assistance, you can mention 4HICKMAN / 200026TW, AND1P122.TW 124 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) ------- ---- Equipment -------- Order --------- (Please read the note on the back? Matters before filling out this page) Printed by the Intellectual Property Bureau Staff Consumer Cooperatives of the Ministry of Economic Affairs 1226164 Ministry of Economic Affairs Printed by A7 B7____ printed by Hezhu Society of Intellectual Property Bureau staff. 5. Description of Invention (ας) Provides access to other information on the Internet. Once the free online assistance service time or time period ends, the Internet portal server prompts the user for one or more options to extend the availability of online assistance. For example, the user may be prompted to enter a credit card number so that online assistance can be charged for it; he or she may have the opportunity to answer additional survey information for additional free online assistance; or a prepaid fee for a phone number 900 user Phone access numbers can be provided, whereby additional online assistance can be billed through the normal telephone company's 900 telephone billing cycle. Integrating IP Phone User Interface Embodiments of the present invention allow users of web applications to communicate over bandwidth using audio without having to pick up another phone. The user can press the button to reach the call center via a hybrid network using an IP phone. The system will synchronize the IP phone conversation with the data conversation, and whenever someone uses the system, the system will use the active directory query. FIG. 19 is a flowchart of an integrated IP telephone program 1 900 according to a preferred embodiment of the present invention. The IP telephony program 1900 starts with a transmission step 1902. In step 1 902, the data during the data conversation is transmitted over the combined network. This data conversation is usually a normal Internet browsing conversation and is usually initiated by a web browser. With a web browser ', the user starts a data conversation by performing a search on the website or downloading data from an Internet website. During a data conversation ’the invention allows the user to choose to initiate a telephone call without having to use another telephone
在電話步驟1 904,本發明允許使用者發起並持續電 話通訊。當使用者選擇一電話號碼來撥號時’電話通話在 4HIQKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ----------裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) A7 1226164 __________B7___ 五、發明說明(丨4) 步驟1 906由使用者動作來路由。電話號碼一般被包括 在一使用者可以在顯示幕上取用的電話目錄。此外,目錄 可以包括圖案,其提供高度可辨識視覺記憶符號,用以允 許使用者很容易地記起包含在特定目錄項目中的資訊。本 發明利用路由資訊來導引通話。因爲來自資料交談之原始 資料與新的IP電話資料均使用網際網路協定,本發明可 以提供兩方無縫隙的整合,以提供實際上爲同時的電話與 非電話資料通訊。倂合網路中之封包交換元件的可利用性 使得這項程序變得容易實施。 在封包交換式網路中,資料單位型式的封包從一來 源,如使用者終端機、電腦、電腦中的應用程式或其他資 料處理或資料通訊裝置,被傳送到一目的端,其可單純爲 具有相同特性的另一個資料處理或資料通訊裝置。在網路 文件中’裝置本身一般被稱爲使用者。資料區塊或訊框透 過連結沿著網路節點間的路徑而被傳送。每一區塊包括一 封包與具有檔頭與檔尾型式的控制資訊,其在離開各個節 點時被加入封包。除了目的位址攔位外,檔頭一般包括數 個次欄位,如操作碼、來源位址、序列號與長度碼。檔尾 一般包括產生冗餘檢查的技術,如偵測失誤之循環冗餘碼 (CRC)。在連結的另一端,接收結點剝除控制資訊,執 行需要的同步化與失誤偵測’再重新對要離開的封包插入 控制資訊。 部分而言’在發展以容許存取主機電腦的網路 中,所形成的封包交換可以滿足低價資料通訊的需At telephone step 1904, the present invention allows the user to initiate and continue telephone communication. When the user selects a phone number to dial 'Phone call at 4HIQKMAN / 200026TW, AND1P122.TW This paper size applies to China National Standard (CNS) A4 specification (210 X 297 mm) ---------- Install -------- Order --------- (Please read the precautions on the back before filling this page) A7 1226164 __________B7___ V. Description of the invention (丨 4) Step 1 906 is operated by the user To route. Telephone numbers are generally included in a telephone directory that a user can access on the display. In addition, the catalog may include patterns that provide highly recognizable visual memory symbols to allow users to easily remember the information contained in a particular catalog item. The present invention uses routing information to guide a call. Because both the original data from the data conversation and the new IP phone data use Internet protocols, the present invention can provide seamless integration between the two parties to provide virtually simultaneous phone and non-phone data communication. The availability of packet switching elements in a coupled network makes this process easy to implement. In a packet-switched network, a data unit-type packet is transmitted from a source, such as a user terminal, a computer, an application in a computer, or other data processing or data communication device, to a destination, which can be simply Another data processing or data communication device with the same characteristics. In web documents, the 'device itself is often called the user. Data blocks or frames are transmitted through links along paths between network nodes. Each block includes a packet and control information with a header and trailer type, which are added to the packet when leaving each node. In addition to the destination address block, the header usually includes several secondary fields, such as the operation code, source address, serial number, and length code. The end of the file generally includes techniques for generating redundancy checks, such as cyclic redundancy codes (CRC) for detection errors. At the other end of the link, the receiving node strips the control information, performs the required synchronization and error detection ', and then reinserts the control information into the packet to leave. In part ’In the development of the network to allow access to the host computer, the packet exchange can meet the needs of low-cost data communications
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------^--------訂--------- (請先閱讀背面之注音?事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(\义0 求。設計爲通訊處理器之特殊目的電腦已經被發展 用來卸下之前需要主機電腦處理之通訊處理工作。 通訊處理器適用於與主機電腦間的介面,並用來沿 著網路路由封包。因此,此類處理器經常被簡稱爲 封包交換器。資料集中器(data concentrator) 亦被發展做爲與主機電腦間的介面,並用來沿著網 路路由封包。基本上,資料集中器用來交換數個少 量使用的連結到數目較少之更大量使用的連結。他 們經常配合封包交換一起使用,並在封包交換之前 使用。 在虛擬電路(virtual circuit,VC)或連接導向傳輸 (connection -oriented transmission)中,封包交換式 資料傳輸是經過網路以預定的端點對端點路徑來完成,其 中當封包在網路中傳遞時,使用者封包與大量的使用者共 享連結與交換器設施。封包可能需要在網路傳輸連結間的 節點進行儲存,直到封包沿著整個路徑之個別聯外連結被 轉呈。在無連接式傳輸中,也就是另一種封包交換式資料 傳輸模式中,透過網路之資料路徑並不需要起始連接。在 此模式中,載有目的地位址的個別資料包經由網路藉由中 介節點從來源端轉移目的端,而且並不需要以其傳輸出來 的次序來送達到目的端。 在查詢步驟1 908,依據使用者資料,倂合網路上的 電傳通訊被限制住。較佳而言,使用者資料包括在規則資 料庫中。藉由定出在規則資料庫中使用者資料的位置,規 4HICKMAN/200026TW, AND1P122.TW 127 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注音?事項再填寫本頁) 裝--------訂·--------· 經濟部智慧財產肩員工涓費合作社印製 經濟部智慧財產局員工消費合作社印製 1226164 A7 _____B7__ 五、發明說明(丨W) 則資料庫可以提供無縫式跨位置註冊,而不需要複製在不 同網路中的資料庫。利用規則資料庫,在歐洲利用網際網 路的使用者可以獲得如上所述在美國本土所提供之相同的 電話服務。較佳而言,做爲與網際網路之界面的電腦包括 多媒體設備,如喇叭與麥克風等。利用所配備的多媒體設 備,電腦可以讓使用者在接觸網際網路時使用僅有一點或 根本沒有干擾的電話通訊。多媒體電腦喇叭用來從網路接 收電話音訊,而麥克風則用來傳送電話資料到網路上。 資料挖掘(data mining) 本發明包括資料資料挖掘能力,其提供分析網路管理 資料的能力,以橫跨多維尋找樣版與關聯。系統也建構資 料行爲模型,得以預測未來成長或問題並以專業且具成本 效益的方式使管理網路更容易。 一種稱爲資料挖掘的科技允許使用者來搜尋大的資料 庫與發現資料中所隱藏的樣式。因此資料挖掘爲從大型資 料集中處有效率的發掘有價値與非顯而易見的資訊,並集 中在新事物的自動發現以及資料中隱藏的關係。資料挖掘 一辭來自於未處理之材料即爲商業資料的槪念,而資料挖 掘演算法便是挖掘者,在大量的未處理資料中搜尋,以尋 求企業資訊之有價値的天然礦產。 因爲資料可以儲存成許多各種不同的格式且因爲資料 價値可以擁有多種不同的意義,故在過去,資料挖掘應用 程式已經被寫成用來執行特定的資料挖掘操作,而在應用 程式之間的編碼僅有少部分或無法再利用。因此,每一資4HICKMAN / 200026TW, AND1P122.TW This paper size applies to Chinese National Standard (CNS) A4 (210 X 297 mm) ----------- ^ -------- Order --- ------ (Please read the note on the back? Matters before filling out this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 B7 V. Description of the invention The destination computer has been developed to offload the communication processing tasks that previously required the host computer to handle. The communication processor is suitable for the interface with the host computer and is used to route packets along the network. Therefore, such processors are often referred to as Packet concentrators. Data concentrators have also been developed as interfaces with host computers and are used to route packets along the network. Basically, data concentrators are used to exchange several less-used links to a smaller number More heavily used connections. They are often used in conjunction with packet switching and are used before packet switching. In virtual circuits (VC) or connection-oriented transmission, packet delivery Data transmission is accomplished through the network with a predetermined endpoint-to-endpoint path, where user packets share connections and switch facilities with a large number of users when packets are transmitted over the network. Packets may need to be on the network The nodes between the transmission links are stored until the individual external links along the entire path are forwarded. In connectionless transmission, that is, in another packet exchange data transmission mode, the data path through the network is not An initial connection is required. In this mode, individual data packets carrying the destination address are transferred from the source to the destination via the intermediary node through the network, and do not need to be delivered to the destination in the order they are transmitted. Query step 1908. According to the user data, the telex communication on the combined network is restricted. Preferably, the user data is included in the rule database. By determining the user data in the rule database, Location, gauge 4HICKMAN / 200026TW, AND1P122.TW 127 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) (Please read the Please fill in this page for matters.) Packing -------- Order · -------- · Printed by the Ministry of Economic Affairs and Intellectual Property Staff Printed by Cooperative Cooperatives Printed by the Ministry of Economic Affairs and Intellectual Property Bureau Employees Printed by Consumer Cooperatives 1226164 A7 _____B7__ 5. Description of the invention (丨 W) The database can provide seamless cross-location registration, without the need to copy the database in different networks. Using the rule database, users using the Internet in Europe can Get the same phone service as provided above in the United States. Preferably, the computer as an interface with the Internet includes multimedia equipment such as speakers and microphones. With the help of the multimedia equipment, the computer allows users to use the telephone communication with little or no interference when accessing the Internet. Multimedia computer speakers are used to receive phone audio from the network, and microphones are used to send phone data to the network. Data mining The present invention includes a data mining capability, which provides the ability to analyze network management data to find patterns and associations across multiple dimensions. The system also constructs a data behavior model that predicts future growth or problems and makes managing the network easier in a professional and cost-effective manner. A technology called data mining allows users to search large databases and discover patterns hidden in data. Therefore, data mining is to efficiently discover valuable and non-obvious information from large data centers, and focus on the automatic discovery of new things and the hidden relationships in the data. The term data mining comes from the idea that unprocessed materials are commercial data, and data mining algorithms are miners who search through a large amount of unprocessed data to find valuable natural minerals for corporate information. Because data can be stored in many different formats and because data prices can have many different meanings, in the past, data mining applications have been written to perform specific data mining operations, and the encoding between applications is only There are few or no longer available. Therefore, every asset
4HICKMAN/200026TW,AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------11^ 裝--------訂---------. (請先閱讀背面之注音3事項再填寫本頁) 1226164 A7 __B7_ 五、發明說明(\叫) 料挖掘應用程式均從暫用(scratch)被寫成,使得程式 發展程序很長且昂貴。雖然資料挖掘應用程式所發現的商 業資訊的寶藏可以是有相當價値,假如它們是昂貴且並非 適時地被發現,即變得用處很少。回到採礦的類比,即使 金的售價爲每盎司美金9〇〇元,若要花費雨年時間與每 盎司美金901元讓它挖掘出地面,那麼便沒有人對開採 金礦有興趣。 精確的預測大大地依賴分析大量資料的能力。此工作 是非常困難的,因爲其涉及的大量資料與分析的複雜性必 須要執行。由於資料常常位在多個資料庫中,使得問題更 加惡化,因每一個資料庫具有不同的內部檔案結構, 只有很少的相關資訊是很明顯地儲存於資料庫中。反 之,重要的資訊僅僅存在資料庫的各項目中的隱藏關係 內。最近,人工智慧技術已經被發展用來協助使用者發現 這些關係,並且在某些例子中,自動地發現關係。 第20圖係依據本發明所繪示之資料挖掘程序2000 的流程。資料挖掘程序2000起始於確認(identifyillg) 步驟2002。在步驟2002,系統在倂合通訊系統上辨識 系統資料之樣版(patterns)與關聯性。較佳地,系統資料 透過多維來加以分析,以提供較佳的未來系統行爲預測。 在模型建立步驟2004,系統依據在步驟2002所辨 識的樣版與關聯性建立網路行爲模型。資料挖掘是一種程 序,其使用特定技術來發掘出資料中的樣版,而允許使用 者來進行一相當廣泛的大型資料庫搜尋,以找出可能不是4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ 11 ^ Packing -------- Order ---------. (Please read the note 3 on the back before filling out this page) 1226164 A7 __B7_ V. Description of the Invention (\ Call) The data mining applications are written from scratch, so that The program development process is long and expensive. Although the treasure trove of business information discovered by data mining applications can be quite expensive, if they are expensive and not discovered in a timely manner, they become less useful. Returning to the analogy of mining, even if the price of gold is US $ 900 per ounce, if it takes rainy years and US $ 901 per ounce to dig it out of the ground, then no one is interested in mining gold. Accurate predictions rely heavily on the ability to analyze large amounts of data. This work is very difficult because of the large amount of data and the complexity of the analysis that must be performed. Because the data is often located in multiple databases, the problem is exacerbated. Because each database has a different internal file structure, only very little relevant information is obviously stored in the database. Conversely, important information resides only in hidden relationships in the various items of the database. Recently, artificial intelligence technology has been developed to assist users in discovering these relationships, and in some cases, discovering relationships automatically. FIG. 20 is a flowchart of a data mining program 2000 according to the present invention. The data mining program 2000 starts with an identifyillg step 2002. In step 2002, the system identifies patterns and associations of system data on the hybrid communication system. Preferably, the system data is analyzed through multiple dimensions to provide better predictions of future system behavior. In the model building step 2004, the system establishes a network behavior model based on the template and correlation identified in step 2002. Data mining is a program that uses specific techniques to discover patterns in the data, and allows users to perform a fairly extensive search of large databases to find out what might not be
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) · I I II I I I 訂·11!11· 經濟部智慧財產局員工消費合作社印制衣 1226164 A7 B7 五、發明說明U3〇) 明顯地儲存在資料庫中的相關資料。一般而言,一開始使 用者指定一搜尋組或策略與系統,接著從儲存資料中擷取 出對應該策略之樣版與關係。如此之搜尋系統允許在多個 資料庫中進行搜尋。擷取出來的樣版與關係可以:(1)被 使用者或資料分析師用來建立一預估模型;(2)用來重整 一既存的模型;以及/或(3)被組織化成標的資料庫的摘 要,如預測步驟2006。 在預測步驟2 006,系統依據步驟2 0 04所產稱的模 型預測未來網路行爲。有兩種既存的資料挖掘型式:由整 體到細節(top-down),以及由細節到整體(bottom-up) 。 兩種形式在一既存的系統內均可以獨立取得運 作。由整體到細節之系統也被稱爲“樣版確認(pattern validation)”、“確認驅動資料挖掘(verification-driven data mining)”與“確認分析 (confirmatory analysis)”。此爲一種分析型式,其允許分析師來表達 知識、確認該知識、以及獲得有效與無效的理由。在由整 體到細節之確認步驟中需要辯駁知識的資料與支持考慮之 知識的資料。由細節到整體系統也稱爲資料探索。由細節 到整體系統在資料中發掘一般而言以樣版爲形式的知識。4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling out this page) The Ministry of Intellectual Property Bureau's employees' cooperative prints clothing 1226164 A7 B7 V. Description of the invention U3) Relevant information clearly stored in the database. Generally speaking, the user specifies a search group or strategy and system at first, and then retrieves the template and relationship corresponding to the strategy from the stored data. Such a search system allows searching in multiple databases. The extracted patterns and relationships can be: (1) used by users or data analysts to build an estimation model; (2) used to restructure an existing model; and / or (3) organized into a target A summary of the database, such as prediction step 2006. In prediction step 2 006, the system predicts future network behavior according to the model produced in step 2 04. There are two existing types of data mining: from top to down, and from bottom to up. Both forms can operate independently in an existing system. The whole-to-detail system is also called "pattern validation", "verification-driven data mining", and "confirmatory analysis". This is a form of analysis that allows analysts to express knowledge, confirm that knowledge, and obtain valid and invalid reasons. In the confirmation step from the whole to the details, the materials that need to be refuted and the materials that support consideration are needed. From detail to holistic system is also called data exploration. From the details to the overall system, discover the knowledge generally in the form of samples in the data.
最後,在管理步驟2008中,網路依據網路未來行爲 來加以管理。資料控掘涉及分析大型資料庫之工具的發 展,以從中擷取出有用的資訊。如同資料挖掘應用程式 般,顧客購買樣版可以藉由分析交易記錄而從大型顧客交 易資料庫中得出。如此的採購習慣可以提供無價的市場資 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) _ I I I I I I I ^^ ·!111!· 經濟部智慧財產局員Η消費合竹社印製 1226164 A7 B7 經濟部智慧財產局員Η消費合作社印製 五、發明說明 訊。例如,若知道顧客的採購樣版,銷售商可以創造出更 有效率的商店展示與更有效的庫存控制。更進一步的例 子,若知道顧客在購買第一件商品後,同樣的顧客可被以 某種程度的可能性來預期在第一次購買後的某一預定時間 內會再購買特定的第二件商品,則目錄公司可以進行更有 效的大量郵件寄發。 用來擷取有用資訊的資料記錄分類係資料挖掘的一個 重要部分。本發明的一個重點是要從已知類別的記錄建立 一分類符,用來對其他未知類別的記錄進行分類。如習知 技術一般所知悉,分類符由輸入資料(或亦稱訓練集 (training set))來產生,其包括多筆記錄。每一筆以一 類別標籤(class label)來辨識。輸入資料被加以分析以 對每一記錄類別發展精確的描述或模型。依據類別描述’ 分類符可以分類未來的記錄,稱爲測試資料,其類別標籤 是未知的。Finally, in the management step 2008, the network is managed according to the future behavior of the network. Data mining involves the development of tools to analyze large databases to extract useful information from them. Like data mining applications, customer purchase patterns can be derived from large customer transaction databases by analyzing transaction records. Such purchasing habits can provide invaluable market capital 4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 specifications (210 X 297 mm) (Please read the precautions on the back before filling this page) _ IIIIIII ^^ ·! 111! · Printed by the Consumer Property Bureau of the Ministry of Economic Affairs and the Intellectual Property Bureau 1226164 A7 B7 Printed by the Consumer Affairs Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 5. Description of the Invention. For example, by knowing the customer's purchasing patterns, sellers can create more efficient store displays and more effective inventory control. As a further example, if it is known that after a customer purchases the first item, the same customer can be expected to a certain degree of probability to purchase a specific second item within a predetermined time after the first purchase. Merchandise, the catalog company can send bulk mail more efficiently. The classification of data records used to extract useful information is an important part of data mining. An important point of the present invention is to establish a classifier from records of a known category to classify records of other unknown categories. As is generally known in the art, classifiers are generated from input data (also known as a training set) and include multiple records. Each stroke is identified by a class label. The input data is analyzed to develop accurate descriptions or models for each record category. According to the category description ’classifier, you can classify future records, called test data, and its category label is unknown.
舉一個例子,考慮一信用卡公司,其具有大的持卡人 資料庫,並想要對每一顧客等級發展一資料,以用來接受 或拒絕未來的信用申請人。假設持卡人被分爲兩個等級, 依據它們的信用記錄分爲好與壞顧客。用此分類可以來解 決問題。首先,包括具有等級的顧客資料之訓練集被提供 給分類符做爲輸入。分類符之輸出爲每個類別的描述,亦 即好與壞,接著可以被用來處理未來信用卡申請人。賴似 的分類應用也在其他領域中發現,如目標市場、醫學診 斷、處理有效性與商店位置搜尋。 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- 4 (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 _ -- _B7_ 五、發明說明(丨3勺 在分類之資料挖掘應用程式中,具有數百萬個例子的 超大訓練集是常見的。因此,在這些應用程式中具有一分 類符可很好地調整並可以處理此大小的訓練集是相當重要 的°其另外的優點爲,能夠分類大的訓練資料也可以導致 分類精確性的改進。 另一個資料挖掘分類符的理想特性爲極短的訓練時 間;亦即,從訓練集中快速地建構分類描述的能力。因 此’本發明的方法係依據決定樹(decision-tree)分類 符。決定樹爲高度發展的技術,用以將資料樣本分割成一 組覆蓋決定規則。它們簡潔並且具有額外的優點,可以被 轉換成簡單的分類規則。此外,它們可以很容易地轉換爲 結構化彳宁列語言(S t r u c t u r e d Query language,SQL) 敘述用以存取資料庫,並且可以比其他分類方法達到相當 或更好的分類精確度。 另一個資料挖掘分類符技術解決記憶體限制的問題, 並且同時藉由將資料分割成適合記憶體大小的子集合以及 發展平行子集合之分類器來改善執行時間。分類符之輸出 接著以各種不同演算法被結合,以獲得最後的分類。此方 法大爲降低執行時間。另一種方法將資料以批次分類。 網路管理 電傳通訊產業以新規則、新境爭者、新顧客與空前的 需求而快速地改變。全世界的服務提供者均面臨類似的挑 戰、類似的風險及類似的掙扎,在面對更多競爭、下降的 市場佔有率以及價格壓力下保持有營利狀態。當提供者面 4HICKMAN/200026TW, AND1P122.TW 132 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁)As an example, consider a credit card company that has a large database of cardholders and wants to develop a profile for each customer level to accept or reject future credit applicants. Suppose cardholders are divided into two levels, and according to their credit history, they are divided into good and bad customers. Use this classification to solve the problem. First, a training set including hierarchical customer data is provided to the classifier as input. The output of the classifier is a description of each category, that is, good or bad, which can then be used to process future credit card applicants. Lai Si's classification applications are also found in other areas, such as target markets, medical diagnosis, processing effectiveness, and store location search. 4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ----------- installation -------- order --- ------ 4 (Please read the notes on the back before filling out this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economy 1226164 A7 _-_B7_ V. Description of the invention In the program, a very large training set with millions of examples is common. Therefore, it is important to have a classifier in these applications that can be well adjusted and can handle this size. ° Its other advantages Because, the ability to classify large training data can also lead to improved classification accuracy. Another ideal characteristic of data mining classifiers is extremely short training time; that is, the ability to quickly construct classification descriptions from the training set. The invented method is based on a decision-tree classifier. Decision trees are highly developed techniques for segmenting data samples into a set of coverage decision rules. They are concise and have additional advantages that can be transformed into simple In addition, they can be easily converted into Structured Query Language (SQL) statements to access the database, and can achieve comparable or better classification accuracy than other classification methods. Another data mining classifier technology solves the problem of memory limitation, and at the same time improves the execution time by dividing the data into sub-sets suitable for memory size and developing a classifier of parallel sub-sets. The output of the classifier is then different in different ways. Algorithms are combined to obtain the final classification. This method greatly reduces the execution time. Another method classifies the data in batches. The network management telecom industry uses new rules, new competitors, new customers and unprecedented Demand is changing rapidly. Service providers around the world are facing similar challenges, similar risks and similar struggles, and remain profitable in the face of more competition, declining market share, and price pressure. When providers Surface 4HICKMAN / 200026TW, AND1P122.TW 132 This paper size applies to China National Standard (CNS) A4 Grid (210 X 297 mm) (Please read the notes on the back before filling this page)
1226164 A7 B7 五、發明說明㈤ 臨這些挑戰,它們的供應商也必須找到創新的方式來傳遞 價値,否則即會失去商機。 (請先閱讀背面之注音?事項再填寫本頁) 任何電傳通訊提供者的重心爲它所提供的服務。主要 目標爲「以少得多」:即以較低的價錢得到新服務、較快 的服務介紹以及較好的服務品質。這些目標僅能由顧客維 護程序、操作支援程序以及在顧客服務供應管理與底層的 管理資源之間的強力自動連結等的自動化來達成。某些服 務提供商提供者也完成並操作網路基礎架構,而其他人選 擇將其企業的這部分委外。不論直接操作或委外,網路基 礎架構的有效開發是服務傳遞鏈的一個整合部分,並且直 接地影響到端點顧客所察覺的服務品質與成本。 爲了要了解服務提供者之間以及服務提供者與其底層 的網路基礎架構之間的資訊流與關係,提出一個顯示相關 企業關係的參考模型。 服務提供者可能面對非常不同的規定壓力,而每人所 採取的競爭威脅性可能非常不相同。然而,一般而言,服 務提供者共享三個特性。他們都: 大大地依賴資訊與通訊網路之有效管理,以維持競爭力; 採用服務導向方式,以執行他們的企業與他們的網路;以 及 經濟部智慧財產局員工消費合作社印製 將他們的服務與網路管理程序自動化,有時對他們執行企 業的方式進行完全的再建設 目前服務與網路基礎架構提供者所依賴的交換管理資 訊的介面,大都爲實際佔有或涉及獨占式、低層級互動。 4HICKMAN/200026TW, AND1P122.TW 133 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 經濟部智慧財產局員工消費合作社印製 1226164 A7 ^^ ___B7__ 五、發明說明 因此,有機會來建立共同的規格與協議,其允許提供者、 他們的顧客與他們的供應商比以前更有效率地一起工作。 要達成此目標首先需確認每一個介面的企業目標,角色建 立’接著確保實施電子介面的技術工作可以被良好的發掘 並傳遞所需的企業利益。 在下面描述中,將會使用各種不同的名詞與縮寫,其 定義如下所示: ATM 非同步傳輸模式(Asynchronic Transfer Mode) BPM 企業處理模型(Business Process Model) EM 元件管理(Element Management) EML 元件管理層(Element Management Layer) ITU國際電傳通訊聯盟(International Telecommunications Union) ITU-T ITU —電傳通訊部門(Telecommunications Sector) NE 網路元件(Network Element) NEM 網路元件管理(Network Element Management) NM 網路管理(Network Management) NML 網路管理層(Network Management Layer) NMP 網路管理程式(Network Management Program) NO 網路操作員(Network Operator) 〇LO 其他有照操作員(Other Licensed Operator) OMT 物件模型技術(Object Modelling Technique) 〇NO 其他網路操作員(Other Network Operator) 4HICKMAN/200026TW, AND1P122.TW 134 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- (請先閱讀背面之注音?事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 Ϊ226164 A7 _____ B7 五、發明說明(\沽) SDH 同步數位階層(Synchronous Digital Hierarchy) SLA 服務等級協定(Service Level Agreement) SM 服務管理(Service Management) SML 服務管理層(Service Management Layer) SP 服務提供者(Service Provider) SMART服務管理自動化與再建設小組(Service Management Automation and Re-engineering Team ) TMN電傳通訊管理網路(Telecommunications Management Network) TOM電傳通訊操作圖譜(Telecommunications Operations Map) UML 統一模式語言(Unified Modelling Language) 在第2 1圖所示的參考模型顯示服務提供者2 100、 它們的顧客2 102與供應商2 104之間的主要接觸點。^ 管理自動化機會的廣大範疇存在於企業角色及如第 21圖所繪示之關係之中。每一個均具有特定的企業目 標,規定要被交換之管理資訊的等級與型式、管理介面之 堅固性以及在所關注的領域中所追求的產業協議之優先次 序。 驅動網路管理之程序爲從顧客2102,經過服務管理 到網路管理,以及接著到外部的來源設備之“管理價値 鏈”的一部份,其供應通訊服務。此鏈可以包括在傳遞端 4HICKMAN/200026TW, AND1P122.TW 135 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(I头) 點對端點服務中之其他參與的服務提供者(或網路操作 員)2106。 到供應商2 104與其他提供者/操作員2106之介面 爲外部介面。這些是一開始的取得介面,但後續的部署便 成非常操作性的介面。這些產品或服務的供應商需要確保 他們的管理系統直接支援服務提供者2 100之內部企業程 序,以確保最有效的服務傳輸。因此,同意一公開、程序 核心組與資訊程序,對所有人均有潛在的利益。對服務提 供者2 100而言,它擴大潛在供應商的來源;對供應商 2104而言,它爲其產品創造較大的潛力顧客基礎,並仍 有空間給具競爭性的創新。 下列的角色已經被確認來描述產業中的關係,其相關 於服務與網路管理: 顧客:一個或多個服務提供者(例如可以是另一個服 務提供者之企業實體)所提供之一或多個服務的接收者。 服務提供者(SP): —般指一個組織,其以價目表或 合約基準方式提供電傳通訊服務給顧客與端點使用者。 SP可以或可以不必操作網路。SP可以或可以不是另一個 SP或網路操作員的顧客。 網路操作員:操作一電傳通訊基礎架構的組織。網路 操作員也可以是一 SP。1226164 A7 B7 V. Description of the invention In face of these challenges, their suppliers must also find innovative ways to pass on prices, or they will lose business opportunities. (Please read the note on the back? Matters before filling out this page.) The focus of any telecom provider is on the services it provides. The main goal is "to much less": to get new services at a lower price, faster introduction of services, and better service quality. These goals can only be achieved by automation of customer maintenance procedures, operation support procedures, and strong automatic links between customer service supply management and underlying management resources. Some service provider providers also complete and operate the network infrastructure, while others choose to outsource this part of their enterprise. Regardless of direct operation or outsourcing, the effective development of network infrastructure is an integrated part of the service delivery chain and directly affects the service quality and cost perceived by end customers. In order to understand the information flow and relationship between service providers and between the service provider and its underlying network infrastructure, a reference model showing related enterprise relationships is proposed. Service providers may face very different regulatory pressures, and the competitive threat posed by each may be very different. However, in general, service providers share three characteristics. They all: rely heavily on the effective management of information and communication networks to maintain competitiveness; adopt a service-oriented approach to implement their businesses and their networks; and the consumer co-operatives of the Intellectual Property Bureau of the Ministry of Economic Affairs print their services Automation with network management processes, sometimes completely rebuilding the way they run the enterprise. Currently, the interfaces that service and network infrastructure providers rely on to exchange management information are mostly actual possession or involve exclusive, low-level interactions. . 4HICKMAN / 200026TW, AND1P122.TW 133 This paper size applies to Chinese National Standard (CNS) A4 (210 X 297 mm) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 ^^ ___B7__ 5. There is an opportunity To establish common specifications and agreements that allow providers, their customers, and their suppliers to work together more efficiently than before. To achieve this goal, we must first confirm the corporate goals of each interface, and establish a role, and then make sure that the technical work of implementing the electronic interface can be well discovered and passed the required corporate benefits. In the following description, various terms and abbreviations will be used, and their definitions are as follows: ATM Asynchronic Transfer Mode BPM Business Process Model EM Element Management EML Element Management Element Management Layer ITU International Telecommunications Union ITU-T ITU — Telecommunications Sector NE Network Element NEM Network Element Management NM Network Network Management NML Network Management Layer NMP Network Management Program NO Network Operator 〇LO Other Licensed Operator OMT Object Model Object Modelling Technique 〇NO Other Network Operator 4HICKMAN / 200026TW, AND1P122.TW 134 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ----- ------ install -------- order --------- (Please read first Note on the back? Matters need to be filled out on this page) Printed by the Intellectual Property Bureau of the Ministry of Economic Affairs's Consumer CooperativesΪ226164 A7 _____ B7 V. Description of Invention (\ Gu) SDH Synchronous Digital Hierarchy SLA Service Level Agreement SM Service Management (Service Management) SML Service Management Layer (SP) Service Provider (SMART) Service Management Automation and Re-engineering Team (TMN) Telecommunication Management Network ( Telecommunications Management Network) TOM Telecommunications Operations Map UML Unified Modelling Language The reference model shown in Figure 21 shows service providers 2 100, their customers 2 102, and suppliers 2 The main point of contact between 104. ^ The broad scope of managing automation opportunities lies in the role of the company and the relationships shown in Figure 21. Each has specific corporate objectives, specifying the level and type of management information to be exchanged, the robustness of the management interface, and the priority of industrial agreements pursued in the area of interest. The process that drives network management is from the customer 2102, through service management to network management, and then to an external source device as part of the "management price chain", which provides communication services. This chain can include 4HICKMAN / 200026TW, AND1P122.TW 135 at the delivery end. This paper size is applicable to China National Standard (CNS) A4 specifications (210 X 297 mm). --- line (Please read the notes on the back before filling this page) 1226164 A7 B7 Printed by the Consumers' Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs V. Invention Description (Head I) Point-to-point service for other participating services Person (or network operator) 2106. The interface to supplier 2 104 and other providers / operators 2106 is an external interface. These were the initial acquisition interfaces, but subsequent deployments became very operational. Suppliers of these products or services need to ensure that their management systems directly support the internal corporate processes of service provider 2 100 to ensure the most efficient service delivery. Therefore, agreeing to an open, procedural core group and information process has potential benefits for everyone. For service provider 2 100, it expands the source of potential suppliers; for supplier 2104, it creates a larger potential customer base for its products, and still has room for competitive innovation. The following roles have been identified to describe relationships in the industry, related to service and network management: Customer: One or more services provided by one or more service providers (such as a business entity that may be another service provider) Recipients of the service. Service Provider (SP): Generally refers to an organization that provides telex communication services to customers and end users on a price list or contract basis. The SP may or may not have to operate the network. The SP may or may not be a customer of another SP or network operator. Network Operator: An organization that operates a telex communications infrastructure. The network operator can also be an SP.
供應商:個人或組織,其提供網路產品或服務(如維護 或管理設施)給服務提供者或網路操作員。這些產品可以 包括電傳通訊設備,計算平台或管理應用程式軟體。 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝--------訂--------- C請先閱讀背面之注音?事項再填寫本頁) l226l64 A7 ____ B7____ l、發明說明(⑼) 下列的互動衝擊網路管理程序,並且直接地驅策需要 被自動化的資訊協議型式中之介面規格的需要。 與服務管理之互動 這是網路管理的其中之一主要關係,並且做爲執行工 作之資訊與行動要求的主要來源。服務管理負責對所提供 的每一個別服務管理顧客之看法,〜般針對某些契約式協 議的類型。因此,其目的是要對顧客行爲運作,做爲與網 路管理之互動。 與供應商或供應商所提供的設備之互動 大部分傳統服務提供者擁有並操作網路以傳遞服務。 服務傳遞應該總是包括至少一提供者,做爲網路操作員之 角色。對這些提供者/操作員而言,網路操作工作是內部 企業功能而非外部介面的一個點。然而,因爲大部分服務 提供者並不生產他們自己的網路設備,他們依賴可以向其 購買設備之設備供應商,以幫助他們達成自動化目標。例 如,使用共同方式組態之裝置的能力,或是使用共同格式 與項目所提供之警訊或效能資料,對達成服務與網路管理 自動化之整個利益是很重要的。要從自動化之努力獲得最 多,所獲取的設備必須能夠在共同的高層指令下接收與作 用,並且以共同的方法傳遞效能及與使用有關的資訊,其 滿足提供者之需求。 與顧客之互動 大部分服務提供者看見連接其顧客之自動化管理連結 之需要’至少需與某些型式之顧客或某些型式之服務連Vendor: An individual or organization that provides network products or services (such as maintenance or management facilities) to a service provider or network operator. These products can include telecom equipment, computing platforms or management application software. 4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) Zhuyin? Please fill in this page again for details) l226l64 A7 ____ B7____ l. Description of the invention (⑼) The following interaction impacts network management procedures and directly drives the need for interface specifications in the type of information protocol to be automated. Interaction with Service Management This is one of the main relationships of network management and serves as the main source of information and action requirements for performing tasks. Service management is responsible for managing the customer's perception of each individual service provided, and generally addresses certain types of contractual agreements. Therefore, the purpose is to operate customer behavior as an interaction with network management. Interaction with vendors or equipment provided by vendors Most traditional service providers own and operate networks to deliver services. Service delivery should always include at least one provider as the role of network operator. For these providers / operators, network operations are a point of internal corporate functions rather than external interfaces. However, because most service providers do not produce their own network equipment, they rely on equipment vendors from whom they can purchase equipment to help them achieve their automation goals. For example, the ability to use devices configured in a common way, or the use of common format and project alerts or performance data, is important to the overall benefits of service and network management automation. To get the most from automation efforts, the acquired equipment must be able to receive and function under common high-level instructions, and communicate performance and usage-related information in a common way that meets the needs of the provider. Interaction with customers Most service providers see the need for automated management links to their customers ’, at least with certain types of customers or certain types of services
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注音?事項再填寫本頁)4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the note on the back? Matters before filling out this page)
n H ϋ 1_1 一 口甲· Βϋ i_i Βϋ ϋ· n I p 經濟部智慧財產局員工消費合作社印製 經濟部智慧財產局員工消費合作社印制衣 1226164 A7 ___B7_ 五、發明說明〇3幻 結。這些互動主要與服務管理產生,其做爲顧客對網路管 理需求之代理。 與其他提供者之互動 全世界聯盟與法令行動在服務提供者之間產生大量互 動。今日,這些經常涉及手動干預,其代表不可接受之成 本與對顧客而言經常性的嚴重衰退服務品質。 在提供者之間的某些互動與服務提供者與顧客間之互 動模式是類似的。然而,要在提供者之間被交換之資訊所 需要的交易量、所需的詳細等級與速度將大致以不同的實 施協議來描述。 第22圖爲服務與網路提供者所使用之程序的簡化觀 點。如第22圖所示,其繪示數個操作管理程序提供來包 含顧客維護2200、服務管理2202與網路管理2204。 應該要了解管理系統的實際實施可能不會反應在服務 與網路管理系統2202、2204之間的精確分隔。提供者 與操作員可以在其應用程式的管理環境中之位置上做出他 們自己的決定,以根據他們本身企業判斷來使用協議的資 訊流以相互操作。 網路管理程序2204將被定義,且每一個程序被映射 到它的構件功能。網路管理程序22 04與功能的模型化是 依據下列考量: 服務管理之由整體到細節分解需要導引程序的結構化,並 且需要在功能集群組中確認支援功能。n H ϋ 1_1 口 一 Βϋ i_i Βϋ n · n I p Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed on clothing by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 ___B7_ V. Explanation of the Invention 03. These interactions are mainly generated with service management, which acts as an agent for customers' network management needs. Interaction with Other Providers Worldwide alliances and statutory actions generate significant interactions among service providers. Today, these often involve manual interventions, which represent unacceptable costs and frequent severe declines in service quality for customers. Some interactions between providers are similar to those between service providers and customers. However, the transaction volume, level of detail and speed required for the information to be exchanged between providers will be described in roughly different implementation protocols. Figure 22 shows a simplified view of the procedures used by service and network providers. As shown in Figure 22, it shows several operation management programs provided to include customer maintenance 2200, service management 2202, and network management 2204. It should be understood that the actual implementation of the management system may not reflect the precise separation between services and network management systems 2202, 2204. Providers and operators can make their own decisions in the context of their application's management environment to use the agreed-upon information flow to interoperate based on their own corporate judgment. A network management program 2204 will be defined, and each program will be mapped to its component functions. The model of network management program 22 04 and functions is based on the following considerations: The decomposition of service management from the whole to the details requires the structure of the guiding program, and the supporting functions need to be confirmed in the functional cluster group.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝—I—訂— (請先閱讀背面之注意事項再填寫本頁) A7 1226164 B7____ 五、發明說明(bg1) 在一層級的管理架構中之網路管理程序與功能之位置放 置。 網路管理程序2 2 04與連結這些的程序流程已經從數 個服務提供者中與企業規劃及操作人員的討論與面談中被 推論出來,並且代表網路管理層之結構的企業導向(由整 體到細節)觀點。功能集群組從標準中得到,並且反應對 操作與規劃員工而言也很熟悉的結構與名詞。 程序描述解決特殊問題之活動的流程,或它的一部 份。對程序而言,在分析階段,可獲取性之裝置與資料如 何流動是不重要的;亦即,資料是否遞出或存取於一中央 資料庫並不被提出。然而,程序與使他們產生動作之觸發 有關。 功能一處理單元(由人所發起或經由一自動化動作), 其具有特定、定義良好之輸入與輸出。對功能而言(與 程序不同),資料是最重要的,因爲功能被描述成處理單 元與相關的資料輸出與輸入。功能傾向於專職之單一目的 與高表面精鍊。 程序一般使用多個功能,並且一給定的功能可以被一 或多個程序所使用。因此,主要而言,在程序與功能之間 存在一多對多映射關係。 依據TMN標準,具有相關或互補能力之功能被聚成 一功能集群組,接著提供操作支援給各個程序。它擬想協 議在高層級程序與標準化功能集群組上是可行的,而不必 限制經由中介網路串與子程序映射之方法。在個別組織中 4HICKMAN/200026TW, AND1P122.TW 139 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------·裝--------訂---------M__wi (請先閱讀背面之注咅?事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 經濟部智慧財產局員工消費合作社印製 1226164 A7 五、發明說明(Vf〇 ) 這維持這個網路之應用與實施的彈性,並且提供底層功能 支援與這些功能所使用之寬廣的程序結構的調和。 第23圖繪示在程序2 3 00、功能23 02與資料23 04 之間的關係。功能23 02可以被認爲對特定輸入(且相當 直接自動化的)之機械式反應,其中程序23 00是一或多 個具有企業規則(可以是複雜的自動化)之應用程式之觸發 的反應。藉由結構化程序23 00,功能2302與資料 2304(見第23圖),他們的關係可以變的更淸楚。 用來了解程序2 3 00之內容的功能導向觀點支援程序 23 00支持由整體到細節的分析程序2300,藉由確認程 序23 00在執行他們的角色所使用的可能目標功能能力° 個別程序區域(使用如OMT或UML之技術)之整體分析 與設計可以由個別的工作群所處理,其使用電傳通訊操作 地圖做爲他們工作之共同背景。 一開始,資訊流程之分析需要導引整體操作環境之結 構到主要程序中,並確認其間之連結內容。下列的步驟可 以做爲程序2 3 00發展之區分。 確認行動者。行動者爲提供觸發到企業區域以模型化之外 部事項。當然,被認定爲外部者係依賴被模型化者°再 者,不提供觸發之外部事項並不稱爲行動者。 描述每一個行動者可以執行的不同角色。 確認觸發。在某一特定角色的每一個行動者可以提供與接 收數個觸發。以行動者所提供的觸發開始’並且在模型化 程序流程後將行動者所接收的觸發模型化。4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ Installation—I—Order— (Please read the Please fill in this page again for attention) A7 1226164 B7____ V. Description of Invention (bg1) Place the network management procedures and functions in a one-level management structure. The network management program 2 2 04 and the procedures linking these have been deduced from the discussions and interviews with corporate planners and operators among several service providers, and represent the corporate orientation of the network management structure (by the overall To the details) perspective. Functional cluster groups are derived from standards and reflect structures and terms that are familiar to operations and planning staff. A procedure describes the process or part of an activity that solves a particular problem. For the procedure, it is not important how accessible devices and data flow during the analysis phase; that is, whether the data is submitted or accessed in a central database is not proposed. However, procedures are related to triggers that cause them to take action. Function A processing unit (initiated by a person or via an automated action) that has specific, well-defined inputs and outputs. For functions (different from procedures), data is the most important, because functions are described as processing units and related data output and input. Functionality tends to a single purpose full-time and high surface refinement. Programs typically use multiple functions, and a given function can be used by one or more programs. Therefore, mainly, there is a many-to-many mapping relationship between programs and functions. According to the TMN standard, functions with related or complementary capabilities are grouped into a functional cluster group, which then provides operational support to each program. It envisages that the protocol is feasible on high-level procedures and standardized functional cluster groups without having to restrict the method of mapping to subroutines via intermediary strings. In individual organizations 4HICKMAN / 200026TW, AND1P122.TW 139 This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) ------------ · Installation ----- --- Order --------- M__wi (Please read the note on the back? Matters before filling out this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed by the Employee Cooperatives of the Intellectual Property Bureau of the Ministry of Economy A7 V. Description of Invention (Vf) This maintains the flexibility of the application and implementation of this network, and provides support for the underlying functions and reconciliation of the broad program structure used by these functions. Figure 23 shows the relationship between program 2 3 00, function 23 02 and data 23 04. Function 23 02 can be thought of as a mechanical response to a specific input (and fairly directly automated), where program 23 00 is a triggered response of one or more applications with enterprise rules (which can be complex automation). With structured program 23 00, function 2302 and data 2304 (see Figure 23), their relationship can be made even better. Function-oriented perspective support program 23 00 for understanding the content of program 2 3 00 supports the whole-to-detail analysis program 2300, by confirming the possible target functional abilities of program 23 00 in performing their roles ° Individual program areas ( Using technologies such as OMT or UML) the overall analysis and design can be handled by individual working groups, who use telex to operate maps as a common background for their work. At the beginning, the analysis of the information flow needs to guide the structure of the overall operating environment into the main procedures and confirm the content of the links between them. The following steps can be used as a distinction for program development. Identify actors. Actors provide triggers to the corporate area to model external matters. Of course, external parties identified as being dependent on the modeled person, and external matters that do not provide triggers are not called actors. Describe the different roles each actor can perform. Confirm the trigger. Each actor in a particular role can provide and receive several triggers. Start with the trigger provided by the actor 'and model the trigger received by the actor after modeling the program flow.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 140 -----------裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 五、發明說明((w) 確認對觸發的反應。何種活動順序(流程)將被採取來回應 觸發? 將活動群組化。對所有觸發的所有反應可以被歸類在 一起成爲活動集合。這些集合稱爲企業程序。 程序23 00在管理層(如網路管理)中被區分開,因爲 他們代表操作責任之主要區域,並且提供在個別程序間之 關係的淸楚區隔。以ΤΜΝ管理層來說,程序流程從網路 管理層上至服務或下至網路元件管理層垂直地發生,以及 在網路管理層本身之內。確實地,用來支援服務管理層之 程序流程爲在傳遞企業利潤之由整體到細節方式中的其中 之一個主要驅動者。另一個要了解的問題是每一層之生命 期的動力很可能是非常不同的,且實施方式必須要好好地 了解。 現在接著闡述程序、功能集群組與資料區域名稱之槪 觀。功能集群組與資料區域爲確認屬於網路管理層,但在 適當的時候可以被其他層中的程序所使用。例如,網路組 態功能可以直接爲服務組態程序所使用,做爲服務組態之 用。這些關係對一個放置這些功能之需求的完整看法是很 重要的。 第24圖繪示網路管理程序2400、支援功能集群組 2402與其所依賴的資料區域之高層級結構。程序在第 22圖之較低層中已經被確認。舉例來說,網路供應可能 使用數個功能集群組2402,例如實際選擇之供應與網路 路徑之設定以及進行測試來證實其爲可使用。關於拓譜之 4HICKMAN/200026TW, AND1P122.TW ⑷ 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝--------訂---------^__wi (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 五、發明說明(\φΙ) 資料2404與網路組態可以被用來支援這些功能。第25 圖繪示在ΤΜΝ中之網路管理電傳通訊操作地圖之置 放。 -------------- (請先閱讀背面之注意事項再填寫本頁) 在此段將更詳細地描述第24圖所示之程序。每一個 程序描述由一程序流程圖所支持,其顯示程序與整個操作 其他部分之間的連結。對一網路操作之特定領域而言,這 些程序可以在一典型的提供者環境中實施,使得就技術或 商業理由而言,在網路所在層與被分割處,程序區域可以 被使用數次來與所涉及的不同構件共同處理。例如,管理 行動服務可以涉及行動網路之管理,其本身使用數個固定 網路領域(可能由不同的網路操作員所提供)。在如此環境 中之網路管理可以涉及分別地對每一個網路領域使用網路 供應,以支援整個行動服務的組態。這暗示網路供應程序 可能以不同的方式被使用許多次,以達成必須的支援服務 之網路管理。爲適應此種情況,在此所描述的程序必須被 認知爲以相同的方式潛在地分層,藉以使電傳通訊網路與 服務可以被納入層級架構。 經濟部智慧財產局員工消費合作社印製 程序流程圖包括一程序框,於其中列出程序工作或眚 任,以及一組輸出與輸入資訊流,用以確認在相關程序區 域與操作的其他部分之間的重要互動。流程箭頭依據互動 的本質來加以標示,而他們與之互動的程序或實體以較小 的程序框繪示在其終點處。在圖式中,只有觸發訊號(控 制程序操作之互動)被包括進來,且其他資料流不可以存 在(因爲在程序間有許多交換資訊的方法)。與網路管理層4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) 140 ----------- Installation -------- Order-- ------- (Please read the notes on the back before filling out this page) 1226164 Printed by A7, Consumer Cooperatives, Intellectual Property Bureau, Ministry of Economic Affairs V. Invention Description ((w) Confirm the response to the trigger. What activity sequence (Process) Will be taken in response to a trigger? Group activities. All responses to all triggers can be grouped together into activity collections. These collections are called enterprise procedures. Procedures 23 00 are at the management level (such as network management ), Because they represent the main area of operational responsibility and provide a clear distinction between the relationships between individual processes. In the case of TMN management, process flow goes from network management to service or down to the network The road component management takes place vertically and within the network management itself. Indeed, the process used to support the service management is one of the main drivers of the holistic-to-detail approach to delivering corporate profits. Another thing to know The problem is that the dynamics of the life cycle of each layer are likely to be very different, and the implementation must be well understood. Now let ’s explain the overview of the names of programs, functional cluster groups, and data areas. Functional cluster groups and data areas are Confirm that it belongs to the network management layer, but can be used by programs in other layers when appropriate. For example, the network configuration function can be directly used by the service configuration program for service configuration. These relationships are A complete view of the requirements for placing these functions is important. Figure 24 shows the high-level structure of the network management program 2400, the support function cluster group 2402, and the data area on which it depends. The program is lower in Figure 22 It has been confirmed in the layer. For example, the network supply may use several functional cluster groups 2402, such as the actual selection of the supply and network path settings and tests to verify that it is usable. About 4HICKMAN / 200026TW, AND1P122.TW ⑷ This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) Packing -------- Order --------- ^ __ wi (Please read first Note on the back, please fill out this page again) 1226164 A7 V. Description of the invention (\ φΙ) Data 2404 and network configuration can be used to support these functions. Figure 25 shows the network management telex communication operation in the TMN Map placement. -------------- (Please read the notes on the back before filling out this page) This section will describe the procedure shown in Figure 24 in more detail. Each Program descriptions are supported by a program flow chart that shows the links between the program and the rest of the overall operation. For a particular area of network operation, these programs can be implemented in a typical provider environment, making technically relevant For business reasons, the program area can be used several times to co-process with the different components involved at the layer of the network and where it is divided. For example, managing mobile services can involve the management of a mobile network, which itself uses several fixed network areas (which may be provided by different network operators). Network management in such an environment can involve using network provisioning for each network domain separately to support the configuration of the entire mobile service. This implies that the network provisioning process may be used many times in different ways to achieve the necessary network management of support services. To accommodate this situation, the procedures described here must be recognized as potentially layered in the same way, so that telex communication networks and services can be incorporated into the hierarchy. The flowchart of the printed procedure printed by the employee's consumer cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs includes a procedure box, which lists the procedure work or tasks, and a set of output and input information flows to confirm the relevant procedures and other parts of the operation Important interaction. Process arrows are labeled according to the nature of the interaction, and the procedures or entities with which they interact are shown at the end of the procedure with smaller boxes. In the diagram, only trigger signals (interactions that control program operations) are included, and other data streams cannot exist (because there are many ways to exchange information between programs). And network management
4HICKMAN/200026TW, AND1P122.TW 衣紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐、 """ ---------- 1226164 經濟部智慧財產局員工消費合作社印製 B7 五、發明說明(\43) 外互動之觸發被明確地標示出。觸發可以從下列情況被產 生: 服務管理,於此這些NM程序提供支援給服務管理流程 (例如服務問題解決觸發網路維護與恢復)。 在網路管理層中,依據特別與網路管理相關之需要(觸 發)。(例如,網路規劃偵測到需求來重新配署網路資 源,來處理如區域網路過載。) 外部供應(但是爲被擁有、租用或以契約型式)設備,或網 路(亦即,從底層之元件/子網路管理)。 此外,在每一個程序區域,第24圖之結構與支援該 程序區域之功能集群組2402以及突出的相關資料區域 2402 —起重新產生。 網路規劃與發展 第26圖繪示網路規劃與發展程序,包括輸入與輸出 觸發。此程序負責網路規劃、安裝與維護之規則的定_ ' 新技術以及提供者策略的應用、新網路型式的發展與胃 受、操作使用之標準網路組態的描述。4HICKMAN / 200026TW, AND1P122.TW Applicable to China National Standard (CNS) A4 specifications (210 X 297 mm, " " " ---------- 1226164 Employee Consumption of Intellectual Property Bureau, Ministry of Economic Affairs Printed by the cooperative B7 V. Description of the Invention (\ 43) The trigger of the external interaction is clearly marked. The trigger can be generated from the following situations: Service management, where these NM programs provide support to the service management process (such as service problem resolution triggers) Network maintenance and recovery). In the network management layer, according to the needs (triggering) that are particularly related to network management. (For example, the network plan detects the need to re-deploy network resources to handle, for example, a local area network. Overload.) Externally supplied (but owned, leased, or contracted) equipment, or network (ie, managed from the underlying component / subnet). In addition, in each program area, Figure 24 The structure and functional cluster group 2402 supporting the program area and the prominent related data area 2402 are re-created together. Network Planning and Development Figure 26 shows the network planning and development process, including input And output triggers. This program is responsible for setting the rules for network planning, installation, and maintenance. '' The application of new technologies and provider strategies, the development and acceptance of new network types, and the description of standard network configurations used in operations.
再者,此程序負責網路容量設計以能夠在預胃 下滿足特定的服務需求,以確保網路可以被正確' 監控、控制與索費。此程序也負責確保有足夠的縟 可以獲得以滿足所預測的需求。依據所需的網路容’訂 單發送給提供者或其他網路操作人員(other netwc^k operators,ΟΝΟ),而網站準備與安裝訂單發送細網路 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------·裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 ___B7_ 五、發明說明(丨44) 庫存管理或第三方網路建造商(工作訂單)。邏輯網路組態 的設計被提供給網路供應程序。 輸入觸發 (請先閱讀背面之注意事項再填寫本頁) 來自服務規劃與發展之新服務敘述 來自供應商之新網路技術 來自服務規劃與發展之容量計劃 來自網路供應、庫存管理以及網路維護與恢復之容量要求 輸出觸發 給供應商以及/或ΟΝΟ的訂單 給網路庫存管理或網路架構者的工作命令 給網路供應的組態需求 給網路資料管理的效能目標 給網路維護與恢復之維護規則 給網路庫存管理的工作訂單 給服務規劃與發展之發展計劃 輸出資料(亦即,在此程序中產生的資料) 購買、安裝、效能與維護規則。此包括標準網路組態(例 如SDH環組態)以及路由限制/需求 網路能力(包括效能目標) 經濟部智慧財產局員工消費合作社印製 規劃的網路能力 規劃的邏輯網路組態 發展規劃 程序責任(Process responsibilities) 發展與實施規程 4HICKMAN/200026TW, AND1P122.TW 144 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(丨Λ5) 與供應商設定架構協定 依據網路技術與架構,發展新的網路與架構,決定網路能 力 規劃所需的網路容量。 規劃網路容量的轉換(包括廢棄網路的拆除) 發布訂單給供應商與ΟΝΟ 規劃邏輯網路組態 規劃所需的實體位置設施 第27圖繪示網路規劃與發展程序的功能群組與資料 區域。 網路供應(Network Provisioning) 第28圖繪示網路供應程序,包括輸入與輸出觸發。 此程序負責網路的組態,以確保網路容量備妥以供應網 路。有需要時,它實施網路供應以滿足特定的服務要求, 並改變組態改變以解決網路問題。此程序必須指定與管理 辨識碼予供應的資源,以及使他們可以被其他程序所獲 注意顧客服務之例行供應的特定例子(特別是簡單的 服務,如POTS)—般並不涉及網路供應程序,但是可以 直接從後述的預組態集(pre-configured set)由服務供 應來處理。 輸入觸發 從網路庫存所能獲得的網路容量 來自網路規劃與發展之組態需求 4HICKMAN/200026TW, AND1P122.TW 145 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7__ 五、發明說明(\队) 來自服務組態之網路供應要求(用以支援新的服務要求) 來自網路維護之組態要求 輸出觸發. (請先閱讀背面之注意事項再填寫本頁) 對網路規劃之網路容量要求 網路組態備妥(包括成功的辨識碼)給服務組態 對網路庫存管理之工作命令(若需要任何實際工作) 對網路資料管理之開始監控要求 對低階管理之路組態要求 輸出資料(亦即,此程序內所產生的資料) 安裝的邏輯網路組態 具服務支援的網路辨識與相關 程序責任 網路之(重)組態 邏輯網路的管理 辨識碼的指定 測試網路以確保操作備妥 第29圖繪示網路供應程序的功能群組與資料區域。 網路庫存管理 經濟部智慧財產局員工消費合作社印製 第30圖繪示網路庫存管理程序,包括輸入與輸出觸 發。此程序負責任何與實體設備有關的事以及該些設備的 管理。此程序在設備的安裝與接受方面涉及網路的實體組 態,但也涉及備用品處理與維修程序。軟體與硬體的升級 也是此程序所負責的。 輸入觸發 4HICKMAN/200026TW, AND1P122.TW 146 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7_ 五、發明說明Ο旳) 來自網路規劃與/或網路供應的工作命令 來自元件管理者的改變通知 來自網路維護與恢復之工作命令(開始/停止/取消) 對網路資料管理之開始監控要求 從供應商可以取得的新品/備用品/維修品 設備問題/來自供應商的更新 輸出觸發 維護排程/備妥給網路維護與恢復程序 網路供應程序可取得的網路容量 對網路規劃程序發出設備(新品或備用品)訂單的要求 通知/訂單/回函給供應商 容量備妥指示給服務市場程序 輸出資料(亦即,此程序內所產生的資料) 實體網路資料 維護排程 庫存/維修資訊 程序責任 實體網路之安裝與管理 網路中的執行工作 管理維修程序 負責使庫存資訊與實際網路一致 第31圖繪示網路庫存管程序的功能群組與資料區 域。 網路維護與恢復 4HICKMAN/200026TW, AND1P122.TW 147 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) •-------------- (請先閱讀背面之注意事項再填寫本頁) . %- 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7_ 五、發明說明(叫幻 第32圖繪示網路維護與恢復程序,包括輸入與輸出 觸發。此程序負責依據所需的網路效能目標來維護網路的 操作品質。網路維護活動可以是預防性(如安排好的例行 性維護)的或修正性的。修正性維護可以是依據失誤或問 題可能發展(前置的)的指示。此程序發起測試、進行分 析,以決定問題的原因與衝擊,並且將對品質所可能造成 的影響通知給服務管理。此程序可以送出修正行爲的要 求。 輸入觸發 來自服務問題解決之維護規則/政策/品質管理 來自元件管理之元件失誤/事件 來自網路規劃之常態/預防性維護需求 來自網路庫存管理之維護活動開始/完成 來自網路資料管理之效能下降指示 輸出觸發 工作命令(開始/停止/取消)給網路庫存管理程序 組態與恢復要求給網路供應程序 服務或SLA影響網路問題與解決通知給服務問題解決 服務或SLA影響網路活動給服務問題解決 容量要求給網路規劃與發展程序 輸出資料(亦即,從此程序內所產生的資料) 網路問題的歷史性資料、測試與維護 程序責任 問題分析(包括測試) 4HICKMAN/200026TW, AND1P122.TW 148 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(\Μ) 網路品質維護與恢復 維持網路問題與效能的歷史資料 第33圖爲網路維護與恢復程序之功能群組與資料區 域。 網路資料管理(Network Data Management) 第34圖繪示網路資料管理程序,包括輸入與輸出觸 發。此程序負責使用資料與事件之收集,其主要做爲網路 效能與流量分析與最佳化之目的。此資料也可以作爲至位 於服務管理層的帳務(評等與折扣)程序之輸入。 此程序必須提供足夠與相關的資訊來驗證對服務等級 協定的遵守/不遵守。然而,服務等級協定在NML是不 被知道的。此程序必須確信網路效能目標可以被追蹤,且 當效能不滿足時(臨界値超過、效能下降等)可以提供通 知。這包括容量、使用率與流量等資訊。在某些例子,流 量狀況的改變可以導致網路的改變(經由網路供應),以達 到控制流量的目的,例如網路塞聚的通話空隙。網路容量 的降級會導致對網路規劃要求更多的資源。 輸入觸發器 來自網路規劃與發展之效能目標 來自服務品質管理或評等/折扣之使用/效能資料要求 來自網路供應與/或網路庫存之開始監控要求 輸出觸發器 效能下降通知給網路維護 服務品質降低通知給服務問題解決 4HICKMAN/200026TW, AND1P122.TW 149 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裳--------訂--------- (請先閱讀背面之注意事項再填寫本頁) A7 1226164 ___B7 五、發明說明(\5〇) 使用資訊給服務管理層做爲帳務 容量要求給網路規劃與發展 對元件管理者之流量控制的網路改變(包括開始/停止監控) 輸出資料(亦即,在程序中所產生的資料) 使用/效能資料 歷史效能與流量分析 程序責任 使用資料與事件之收集、關聯與格式化。 以容量、使用與流量決定網路效能 提供效能下降之通知 實施流量控制功能 第35圖繪示網路資料管理程序的功能群組與資料區 域。 管理解決方案之架構上的特殊網路技術間之互動的衝 擊將在此提出。在此情況下建立一技術邊界以將這些與網 路技術有關的網路管理能力與一般的或共同的網路管理能 力區分至一較廣的操作者操作是有利的。定義出此一邊界 的主要好處如下: 對服務提供者: 減少引入新的網路技術對NML與其上之衝擊,因而降 低系統成本與加速新網路技術的引進。(例如’既有的一 般應用程式可以應用於新技術的管理。) 減少技術依賴性構件的成本以及其所提供的能力’因爲供 應商可以在界線下自由地創新,並且可以對他們的解決方 4HICKMAN/200026TW, AND1P122.TW 150 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 A7 B7 五、 經 濟 部 智 慧 財 產 局 I226164 發明說明(\5\) 案產生較大量的商機。(服務提供者應該要能自由地僅購 買他們所需要的功能性產品(應用程式)。) 允許較高層次的功能性(例如在邊界以上),使能獲取更多 的競爭力(對一般應用程式創造市場的潛力)。 提昇到一更具結構化的管理解決方案(具有潛力來增進彈 性與較容易的演進到新服務與管理能力)。 對供應商 增加他們所提供物的價値(亦即較強的功能性),其藉由跨 越技術獨立邊界以許可的方式允許加入合適的較高等級管 理能力。 改善在市場大小成長的潛力(由於較大的功能性與SP之 快速取得)。 經由網路設備或軟體支援之加強的功能性改善新營收的潛 力 在提供技術範圍之內提供增加的空間給管理能力發展與創 新的解決方案(對一操作員的需要來說,共同結構允許供 應商集中注意力於應用結構與功能性,以及更淸楚的目標 與價格管理方案。對新的操作人員而言,職務需求會是相 當不同的。) 在供應商應用產品中改善系統整合之效率,使供應商之價 値鏈能更有效率地操作。 與電傳通訊操作圖譜的關係 在此所討論的功能性區域可以被囊包成在電傳通訊操 作圖譜架構中之功能方塊,且所選之功能方塊的範圍可以 ------------裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 消 費 合 作 社 印 製In addition, this process is responsible for network capacity design to meet specific service requirements under anticipation to ensure that the network can be properly 'monitored, controlled, and charged. This procedure is also responsible for ensuring that sufficient resources are available to meet the projected demand. According to the required network capacity, the order is sent to the provider or other network operators (other netwc ^ k operators, ΟΝΟ), and the website preparation and installation order is sent. 4HICKMAN / 200026TW, AND1P122.TW This paper standard applies China National Standard (CNS) A4 Specification (210 X 297 mm) ----------- · Installation -------- Order --------- (Please read first Note on the back, please fill out this page again) 1226164 A7 ___B7_ V. Description of the invention (丨 44) Inventory management or third-party network builder (work order). The design of the logical network configuration is provided to the network provider. Input trigger (please read the notes on the back before filling out this page) New service description from service planning and development New network technology from the supplier Capacity planning from service planning and development From network supply, inventory management and network Capacity requirements for maintenance and restoration Output work orders triggered to suppliers and / or ΝΟΟ Work orders for network inventory management or network architects Configuration requirements for network supplies Performance goals for network data management Network maintenance Maintenance rules for restoration and recovery. Work orders for network inventory management output data for service planning and development plans (ie, data generated during this process). Purchase, installation, performance, and maintenance rules. This includes standard network configuration (such as SDH ring configuration) and routing restrictions / required network capabilities (including performance goals). Logical network configuration development of planned network capabilities printed by the Intellectual Property Bureau staff of the Ministry of Economic Affairs, Consumer Cooperatives Process responsibilities Development and implementation procedures 4HICKMAN / 200026TW, AND1P122.TW 144 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 1226164 Printed by the Consumer Cooperative of Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of the invention (丨 Λ5) Setting the architecture agreement with the supplier According to the network technology and architecture, develop a new network and architecture, and determine the network capacity required for network capacity planning. Planning network capacity conversion (including dismantling of obsolete networks) Release orders to suppliers and ONO Planning physical location facilities required for logical network configuration planning Figure 27 shows the functional groups and network planning and development procedures Data area. Network Provisioning Figure 28 shows the network provisioning process, including input and output triggering. This procedure is responsible for the configuration of the network to ensure that the network capacity is ready to supply the network. When needed, it implements network provisioning to meet specific service requirements and changes configuration changes to resolve network issues. This program must specify and manage the resources to which the ID is supplied, as well as specific examples of routine supply of customer service (especially simple services, such as POTS) that will allow them to be noticed by other programs-generally not involving network provisioning Programs, but can be handled by a service provider directly from a pre-configured set described later. Input trigger The network capacity that can be obtained from the network inventory comes from the configuration requirements of network planning and development. 4HICKMAN / 200026TW, AND1P122.TW 145 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) Installation -------- Order --------- (Please read the precautions on the back before filling this page) 1226164 A7 B7__ V. Description of invention (\ team) From the network of service configuration Supply request (to support new service requests) Configuration request output trigger from network maintenance. (Please read the precautions on the back before filling this page) Network capacity requirements for network planning The network configuration is ready (Including the successful identification code) give the service configuration work order for network inventory management (if any actual work is needed) start monitoring of network data management require output data for low-level management path configuration (ie, Data generated in this procedure) Network identification of the installed logical network configurator service Supported network identification and related procedures Responsible network (re) configuration Logical network management identifier Designation of test network to ensure operation Figure 29 Draw function groups and data areas of the network provisioning process. Online Inventory Management Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Figure 30 shows the online inventory management process, including input and output triggering. This procedure is responsible for anything related to physical equipment and the management of those equipment. This procedure involves the physical configuration of the network in terms of equipment installation and acceptance, but it also involves procedures for handling and maintenance of supplies. Software and hardware upgrades are also the responsibility of this process. Input trigger 4HICKMAN / 200026TW, AND1P122.TW 146 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) 1226164 A7 B7_ V. Description of the invention 〇 的) From the network planning and / or network supply Work order Change notification from the component manager Work order from network maintenance and recovery (start / stop / cancel) Start monitoring of network data management Requires new / spare / repair product equipment available from supplier / The update output from the supplier triggers the maintenance schedule / ready to the network maintenance and recovery process. The network capacity available to the network supply process. The network planning process issues a device (new or spare) order request notification / order / Write a letter to the supplier to provide capacity instructions to the service market process to output data (that is, the data generated in this process) Physical network data maintenance schedule Inventory / repair information procedure Responsibility Physical network installation and management network The operation management and maintenance procedures are responsible for keeping inventory information consistent with the actual network. Figure 31 shows the functional group of the network inventory management program. Group and profile area. Network Maintenance and Recovery 4HICKMAN / 200026TW, AND1P122.TW 147 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) • -------------- (please first Read the notes on the back and fill out this page).%-Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs, printed 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs, printed A7 B7_ 5. Description of the invention Maintenance and recovery procedures, including input and output triggers. This procedure is responsible for maintaining the operational quality of the network in accordance with the required network performance goals. Network maintenance activities can be preventive (such as scheduled routine maintenance) or Corrective. Corrective maintenance can be based on an error or an indication that the problem may develop (front-end). This procedure initiates testing and analysis to determine the cause and impact of the problem, and informs of the possible impact on quality Service management. This procedure can send requests for corrective actions. Enter maintenance rules / policies / quality management that trigger service problem resolution. Component errors / events from component management. Normal / preventive maintenance requirements for network planning. Maintenance activities from network inventory management. Start / complete performance degradation from network data management. Indication output triggers work orders (start / stop / cancel). Recovery request to the network provisioning program service or SLA affects network problems and resolution notifications to service problem resolution services or SLA affects network activities to service problem resolution capacity requirements to output data to network planning and development procedures Data generated) Historical data of network problems, analysis of testing and maintenance procedures (including testing) 4HICKMAN / 200026TW, AND1P122.TW 148 This paper size applies Chinese National Standard (CNS) A4 (210 X 297 mm) ) ----------- install -------- order --------- line (please read the precautions on the back before filling this page) 1226164 A7 B7 Ministry of Economic Affairs Printed by the Intellectual Property Bureau's Consumer Cooperatives V. Invention Description (\ Μ) Network Quality Maintenance and Recovery Historical data on maintaining network problems and performance Figure 33 shows the functional groups and functions of the network maintenance and recovery process. Data area Network Data Management Figure 34 shows the network data management process, including input and output triggers. This process is responsible for the collection of data and events, which are mainly used for network performance and traffic analysis and For optimization purposes. This information can also be used as input to the accounting (rating and discounting) process located at the service management level. This process must provide sufficient and relevant information to verify compliance / non-compliance with the service level agreement. However, service level agreements are not known in NML. This process must be confident that network performance goals can be tracked and that notifications can be provided when performance is not met (critical thresholds exceeded, performance degradation, etc.). This includes information such as capacity, usage, and traffic. In some cases, changes in traffic conditions can lead to changes in the network (provided via the network) to control traffic, such as congested call gaps. Degraded network capacity will result in more resources required for network planning. Input triggers come from network planning and development performance goals come from service quality management or rating / discount usage / performance data request come from network supply and / or network inventory start monitoring request output trigger performance drop notification to network Maintenance service quality reduction notice to service problem resolution 4HICKMAN / 200026TW, AND1P122.TW 149 This paper size applies to China National Standard (CNS) A4 specification (210 X 297 mm) ------------ Shang- ------- Order --------- (Please read the notes on the back before filling in this page) A7 1226164 ___B7 V. Description of the invention (\ 5〇) Use the information as the service management as Accounting capacity requirements give network planning and development network changes to component managers' flow control (including start / stop monitoring) output data (ie, data generated in the process) usage / performance data historical performance and traffic The analysis program is responsible for the collection, correlation, and formatting of data and events. Determine network performance based on capacity, usage, and traffic. Provide notification of performance degradation. Implement flow control functions. Figure 35 shows the functional groups and data areas of the network data management process. The impact of interactions between special network technologies on the architecture of the management solution will be presented here. In this case, it is advantageous to establish a technical boundary to distinguish these network management capabilities related to network technology from general or common network management capabilities to a wider range of operator operations. The main benefits of defining this boundary are as follows: For service providers: Reduce the impact of the introduction of new network technologies on NML and the above, thereby reducing system costs and accelerating the introduction of new network technologies. (For example, 'existing general applications can be applied to the management of new technologies.' Reduce the cost of technology-dependent components and the capabilities they provide 'because suppliers can freely innovate below the boundary and can solve their solutions 4HICKMAN / 200026TW, AND1P122.TW 150 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ----------- installation -------- order-- ------- (Please read the notes on the back before filling this page) A7 B7 printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs V. Intellectual Property Bureau of the Ministry of Economic Affairs I226164 Invention Statement (\ 5 \) Lots of business opportunities. (Service providers should be free to buy only the functional products (applications) they need.) Allow higher levels of functionality (for example, above the border) to enable more competitiveness (for general applications Program creates market potential). Upgrade to a more structured management solution (with the potential to increase resilience and easier evolution to new services and management capabilities). Increasing the price (i.e., greater functionality) of their offerings to suppliers allows them to add appropriate higher-level management capabilities in a licensed manner by crossing technology-independent boundaries. Improve the potential for growth in market size (due to greater functionality and rapid SP acquisition). Enhanced functionality through network equipment or software support. Potential to improve new revenue. Provide additional space within the scope of the technology to provide management capacity development and innovative solutions. (Common structure allows for the needs of an operator. Suppliers focus on application structure and functionality, as well as more sophisticated goals and price management solutions. Job requirements will be quite different for new operators.) Improving system integration in supplier applications Efficiency, so that the supplier's price chain can operate more efficiently. Relationship with Telex Communication Operation Map The functional area discussed here can be encapsulated into functional blocks in the telex operation map structure, and the range of selected functional blocks can be -------- ---- Equipment -------- Order --------- Line (Please read the notes on the back before filling this page) Printed by Consumer Cooperatives
4HICKMAN/200026TW, AND1P122.TW 151 本紙張尺度適用中國國家標準(CNS)A4規袼(210 X 297公釐) 1226164 A7 B7 五、發明說明(丨51) (請先閱讀背面之注意事項再填寫本頁) 反映上述之一般與特定技術管理兩者之間的區別。第36 圖繪示網路管理層的結構。依據此基礎,如第36圖所示 的功能方塊被選來區分與元件管理者相關的網路管理能力 (在節點等級)與子網路管理者(亦即,對某些管理的網路 區域或領域)。注意,此僅爲一個可能性的結構方式。被 管理網路技術之服務提供者的取得時常依據元件管理以及 包裝於此型之子網路管理的網管理之某些觀點之組合。這 使得被管理子網路領域被存取成爲一網路區域,而不只是 一串個別網路節點。子網路可被定義爲: 依據其所採用特殊網路技術(如SDH或ATM),連同相 關的管理,以包裝方式而被取得; 依據地理區隔之基準; 因爲特定管理功能性之區域可被支援;以及 依據許多其他判斷標準來定義子網路邊界。 經濟部智慧財產局員工消費合作社印制衣 然而,它並不是需要去明顯地區分子網路管理者功能 性與元件管理者功能性。實際上,這些觀點間的平衡將取 決於採購部門所提出的部署限制與技術之內部設計限制。 因此,功能性的分布可以從一種實施方式到另外一種間有 很大的變化。影響功能性分布的要素爲下面所述的例子: 效能與使用資料的聚集可以在節點等級被最佳處理,以減 少傳輸到較高層管理之資料流的體積。4HICKMAN / 200026TW, AND1P122.TW 151 The paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) 1226164 A7 B7 V. Description of the invention (丨 51) (Please read the precautions on the back before filling in this (Page) reflects the differences between the general and specific technology management mentioned above. Figure 36 shows the structure of the network management layer. Based on this basis, the functional block shown in Figure 36 was selected to distinguish the network management capabilities (at the node level) related to the component manager from the subnet managers (that is, for some managed network areas) Or field). Note that this is just one possible way of structure. The acquisition of managed network technology service providers is often based on a combination of some aspects of component management and network management wrapped in this type of subnetwork management. This allows the managed subnet realm to be accessed as a network area, not just a series of individual network nodes. Subnets can be defined as: based on the particular network technology used (such as SDH or ATM), together with related management, obtained in a package; based on geographic separation; because areas with specific management functionality can be Is supported; and subnet boundaries are defined based on many other criteria. The Intellectual Property Bureau of the Ministry of Economic Affairs prints clothing for employees' cooperatives. However, it does not need to be obvious the functionalities of molecular network managers and component managers. In fact, the balance between these perspectives will depend on the deployment constraints and internal design constraints of the technology proposed by the procurement department. Therefore, the distribution of functionality can vary greatly from one implementation to another. The factors that affect the functional distribution are the following examples: Aggregation of performance and usage data can be optimally processed at the node level to reduce the volume of data streams transmitted to higher-level management.
在送到於節點層極所執行的較低等級工作之前,PVCs之 設計/路由必須從一中心地區依據其本質被執行。 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公餐) 1226164 A7The design / routing of PVCs must be performed from a central location based on their nature before being sent to the lower level work performed by the node level. 4HICKMAN / 200026TW, AND1P122.TW This paper size applies to China National Standard (CNS) A4 (210 X 297 meals) 1226164 A7
經濟部智慧財產局員工消費合作社印製 詳細的組態功能可以在節點層級被最佳處理,以能提供完 全確定的組態機制以及用來減少資料複製。 網路取向與節點取向之資源選擇(例如,映射到設備埠選 擇之網路路由)的映射可以對每一種技術型式與每一種相 同技術之不同類型實施以不同方法來進行最佳化的處理。 這可以在每一技術領域中導致不同的功能性分布,以支援 存在於邊界之更高層級之管理的相類似能力。 部署時間的限制 管理方案所部署於其上之基礎架構的計算狀態(例如,程 序處理能力)。 SP所採用的實體計算架構。例如,從一中心區域透過標 準與開放界面之管理服務表達是較好的,以減少支援協定 堆疊成本以及減少計算基礎架構演進的衝擊。 功能性的不足與重疊所造成適應需求的程度。 管理的劃分需求;實體(地理區域)或邏輯(顧客群組,產 品群組等)。 用於功能性之分割的主要標準是其功能爲: 邏輯上相關於其他選擇的功能,其支援某些整體管理特徵 與能力。這是與電傳通訊網路操作圖譜之連結的主要領 域,因爲程序與定義於電傳通訊網路操作圖譜的程序被用 來確認哪些功能是邏輯性地關聯,並且應該要一起考慮。 指定一技術子網,或考慮需要一相當程度之關於網路技術 內部的知識。 4HICKMAN/200026TW, AND1P122.TW 153 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------·裝--------訂--------- (請先閱讀背面之注咅心事項再填寫本頁) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(6屮 每一程序將以需求之工業共同界面來評估而加以發 展。服務提供者可以依據人爲互動或缺乏共同項目所造成 的無效率程度來決定在何處他們需要工業協議。這些無效 率可以被證明爲過度的失誤,過長的程序處理間隔,或沒 有能力對新的市場機會產生快速反應。 網路發展程序(Network Development Process) 此程序需要政策與設計規則資訊,藉以能在網路操作 員與他們的供應商之間交換。然而,它是高度互動性且不 易自動化的程序,因爲每一網路發展均具有其各自的獨特 特徵群。在某些例子中,結果需要修改或延伸其他區域之 詳細的程序與功能,以能夠容納新服務與技術的有效引 進。 此程序是服務管理生命期的進入點。 網路規劃程序(Network Planning Process) 此程序使用容量規劃與容量要求來產生對設備之供 應、組態與建構的特定訂單。此訂購界面可以自動執行以 改善程序的效率。內部工作訂購單可能被某些區域私有界 面(例如工作排程器或計劃規劃工具等)加以自動化。對 供應商的外部訂購爲傳統電子資料交換(Electronic Data Interchange,EDI)之領域,以及最近的工程訂購 程序(如CALS)。 此程序支援服務與網路管理生命期。 網路供應程序(Network Provisioning Process) 4HICKMAN/200026TW, AND1P122.TW 154 本紙張尺度適用中國國家標準(CNS)A4規格(210 χ 297公釐) -----------·裝--------訂--------- (請先閱讀背面之注咅?事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(\SS) 此程序從顧客維護與服務管理程序以及從其他NML 程序接受組態要求。供應結果是要經由EML提供資料給 網路元件之邏輯組態,或實體組態將要求給網路庫存。對 前者而言,依據工業協議自動化是基本的;對後者,界面 自動化可能爲區域的問題。然而,若網路庫存由另外的組 織執行,則依據工業協議的自動化是較理想的。 此程序是顧客維護訂單程序以及服務管理服務組態程 序的基本支援構件。 網路庫存管理程序(Network Inventory Management Process) 此程序支援數個網路層級程序,並需要被自動地升級 以能夠在EML界面上追蹤網路庫存的實體狀態。實際工 作的執行是由勞動管力理所實施的,其可以需要一不必遵 循工業協議之自動化介面。 此程序是網路管理生命期的基本構件,並且支援那些 需要對網路進行實際變更之服務管理與顧客維護生命期。 網路維護與恢復程序 維護與恢復程序強烈地影響顧客對服務品質的感知。 快速且精確之問題報告、警訊、後續診斷與恢復之處理需 要大量事件之精確處理。此程序對支援網路管理、服務管 理與顧客維護生命期是基本的。 網路資料管理程序(Network Data Management Process) 網路資料管理程序有兩個不同方面。 4HICKMAN/200026TW, AND1P122.TW 155 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 經濟部智慧財產局員工消費合作社印製 Β7 五、發明說明⑺ 爲帳務的使用測量 對此觀點,需求爲收集、核對與關聯大量的資料,並 且將他們有效地搬移到能夠實施評等與帳務之系統。資料 轉移需要高階的整合性與稽核能力。 網路流量與效能條件的監控 當網路劣化通常導致網路失效時,此方面是重要的。 在此階段之問題的偵測與起因可以改善顧客對服務品質的 感知。它對網路規劃與發展程序而言也是基本的,因爲它 給予網路容量耗盡之早期警告。 此程序對支援網路管理、服務管理與顧客維護生命期 而言是基本的。 ΤΜΝ與網路管理角色 電傳通訊管理網路(TelecommunicationsPrinted by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economics Detailed configuration functions can be optimally processed at the node level to provide a fully defined configuration mechanism and to reduce data duplication. The mapping of network-oriented and node-oriented resource selection (for example, network routing to device port selection) can be optimized in different ways for each technology type and different types of the same technology. This can lead to different functional distributions in each technology area to support similar capabilities that exist at higher levels of management at the boundary. Restrictions on deployment time The compute state (for example, program processing power) of the infrastructure on which the management solution is deployed. The physical computing architecture used by the SP. For example, it is better to express management services through a standard and open interface from a central area to reduce support agreement stacking costs and reduce the impact of computing infrastructure evolution. The degree of adaptation to the lack of functionality and overlap. Management division requirements; physical (geographical area) or logical (customer group, product group, etc.). The main criteria for functional segmentation are its functions: Functions that are logically related to other choices, which support certain overall management features and capabilities. This is the main area of connection with the telecom network operation map, because the procedures and procedures defined in the telecom network operation map are used to confirm which functions are logically related and should be considered together. Specify a technical subnet, or consider that a considerable degree of knowledge about the internals of network technology is required. 4HICKMAN / 200026TW, AND1P122.TW 153 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ----------- · Installation -------- Order- -------- (Please read the note on the back and fill in this page first) 1226164 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economy Industrial common interfaces to evaluate and develop. Service providers can decide where they need industrial agreements based on the degree of inefficiency caused by human interaction or lack of common projects. These inefficiencies can prove to be excessive errors and lengthy The process of processing, or the inability to respond quickly to new market opportunities. Network Development Process This process requires policy and design rule information to enable exchange between network operators and their suppliers However, it is a highly interactive and not easy to automate process, as each network development has its own unique set of characteristics. In some cases, the results need to modify or extend the details of other areas Procedures and functions to accommodate the effective introduction of new services and technologies. This process is the entry point into the service management life cycle. Network Planning Process This process uses capacity planning and capacity requirements to generate equipment supply, Configuration and construction of specific orders. This ordering interface can be executed automatically to improve the efficiency of the program. Internal work order forms may be automated by some regional private interfaces (such as job schedulers or planning tools, etc.). External ordering is in the area of traditional Electronic Data Interchange (EDI), and the most recent engineering ordering process (such as CALS). This process supports service and network management lifecycles. Network Provisioning Process 4HICKMAN / 200026TW, AND1P122.TW 154 This paper size is applicable to China National Standard (CNS) A4 (210 χ 297 mm) ----------- · Installation -------- Order --- ------ (Please read the note on the back? Matters before filling out this page) 1226164 A7 B7 printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs V. Invention Description (\ SS) This procedure accepts configuration requests from customer maintenance and service management procedures and from other NML procedures. The result of the supply is the logical configuration of the network elements provided via EML, or the physical configuration will require network inventory. For the former, automation according to industrial protocols is basic; for the latter, interface automation may be a regional issue. However, if network inventory is performed by another organization, automation based on industrial protocols is ideal. This program is the basic supporting component of the customer maintenance order procedure and the service management service configuration procedure. Network Inventory Management Process This process supports several network-level processes and needs to be automatically upgraded to be able to track the physical status of the network inventory on the EML interface. The actual work is performed by labor management, which may require an automated interface that does not need to follow industrial protocols. This process is a fundamental building block of the network management lifecycle and supports those service management and customer maintenance lifecycles that require actual changes to the network. Network maintenance and recovery procedures Maintenance and recovery procedures strongly influence customers' perception of service quality. Fast and accurate processing of problem reports, alerts, follow-up diagnostics, and recovery requires precise handling of a large number of events. This process is essential to support network management, service management, and customer maintenance lifecycle. Network Data Management Process There are two different aspects of the network data management process. 4HICKMAN / 200026TW, AND1P122.TW 155 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ----------- installation -------- order-- ------- (Please read the notes on the back before filling in this page) 1226164 A7 Printed by the Consumers' Cooperative of Intellectual Property Bureau of the Ministry of Economics B7 V. Description of the invention Collect, collate and correlate a large amount of data, and effectively move them to a system that can perform rating and accounting. Data transfer requires high-level integration and auditing capabilities. Monitoring network traffic and performance conditions This aspect is important when network degradation often results in network failure. Detection and causes of problems at this stage can improve customers' perception of service quality. It is also essential for network planning and development processes because it gives early warning of network capacity exhaustion. This process is fundamental to supporting network management, service management, and customer maintenance lifecycles. TMN and Network Management Role Telecommunications Management Network
Management Network,TMT)代表一系列架構性與界 面協定,其著重於管理電傳通訊網路與服務之基礎, 包括規劃、安裝、供應、操作、維護與管理。它由Ιτυ Τ所定義,ITU-T是負責制定電傳通訊標準的國際機 構。TMN提供管理功能給電傳通訊網路與服務,並提供 其自身與電傳通訊網路、服務及其他TMN間通訊。 本文中,電傳通訊網路係被假設成包括數位與類彳專 訊設備與相關支援設備。在本文中的電傳通訊服|务= 供給顧客之能力的範圍。 1 在TMN層級管理架構中,網路管理層是元件管〗 里層 與服務管理層之間的主要整合層。第37圖繪示胃Management Network (TMT) represents a series of architectural and interface agreements that focus on the foundations for managing telex communication networks and services, including planning, installation, supply, operation, maintenance, and management. It is defined by Ιτυ Τ, ITU-T is the international body responsible for the development of telex communication standards. TMN provides management functions to telex communication networks and services, and provides its own communication with telex communication networks, services, and other TMNs. In this paper, the telecom network is assumed to include digital and analogue telecommunications equipment and related supporting equipment. Telecommunications services in this article | service = range of capabilities available to customers. 1 In the TMN-level management architecture, the network management layer is the main integration layer between the component management layer and the service management layer. Figure 37 shows the stomach
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注咅?事項再填寫本頁) 一裝--------訂---- 156 1226164 A7 __________B7_ 五、發明說明(\S〇) ------------·裝 i — (請先閱讀背面之注意事項再填寫本頁) ,級管理架構。它的基本功能係要從支援它的元件管理系統 3700中將資訊一起帶出,接著整合、關聯,且在大多數 青t兄下總結該資訊,以將相關資訊傳送到服務管理系統 3704 °該資訊一般爲與所涉及的網路技術特性有關,但 應該描述一端點對端點之觀點,其於(多重)技術上具有一 致性’可以支援顧客服務。在反方向,網路管理層3702 接收來自服務管理層3 7 04的資訊,對它進行處理並將相 關的命令與資料傳給適當的元件管理系統3700。 然而,網路管理層3 7 02不僅是EML與SML之間 的仲裁者。網路管理層3 7 02有它自己本身的職責;例 如’網路供應與網路失誤管理。主要的問題是管理職責將 會置放在適當資訊所在的層級,而不是將所有職責給 SML· 3704。例如,假如一非服務影響性(service-affecting) 之網路失誤發生, 亦即, SDH 環的支柱故 障,網路管理層3702可以處理此失誤而不必通知 SML。 經濟部智慧財產局員工消費合作社印製 雖然在ITU-T與其他地方已給予許多有價値的注意 至“較高層級”管理,許多目前由標準與其他機構所完成 的工作反應在建議、標準與實施協議,其描述元件管理層 3 7 00之觀點,以及現在正朝向網路管理層3 7 02很快地 在進行處理的工作。很多這種重要的工作可以界定爲要 被管理之設備的使用法則,而非定義爲自動管理資訊程序 流程,以完成對顧客之服務管理的整合。許多工作可以被 完成來分析服務管理層3 704,試著了解與整理服務提供4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the note on the back first? Matters before filling out this page) One Pack ------- -Order ---- 156 1226164 A7 __________B7_ V. Description of the Invention (\ S〇) ------------ · Install i — (Please read the precautions on the back before filling this page), level Management structure. Its basic function is to bring the information together from the component management system 3700 that supports it, then integrate and correlate, and summarize the information under most young people to send the relevant information to the service management system 3704. The information is generally related to the technical characteristics of the network involved, but it should describe an end-to-end point of view, which is (multiple) technically consistent to support customer service. In the opposite direction, the network management layer 3702 receives the information from the service management layer 3 704, processes it and passes related commands and data to the appropriate component management system 3700. However, network management 3 7 02 is not just an arbiter between EML and SML. Network management 3 7 02 has its own responsibilities; for example, ‘network provisioning and network error management. The main issue is that management responsibilities will be placed at the level of the appropriate information, rather than giving all responsibilities to SML · 3704. For example, if a non-service-affecting network error occurs, that is, the backbone of the SDH ring fails, the network management layer 3702 can handle the error without notifying SML. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. Although ITU-T and other places have given a lot of valuable attention to "higher-level" management, many of the work currently done by standards and other institutions reflects recommendations, standards and Implementation agreement, which describes the point of view of the component management layer 3 00, and the work that is now being processed by the network management layer 3 7 02 very quickly. Many of these important tasks can be defined as the rules of use of the equipment to be managed, rather than as automated information management processes to complete the integration of customer service management. Much work can be done to analyze service management 3 704 and try to understand and organize service delivery
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 12261644HICKMAN / 200026TW, AND1P122.TW This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 1226164
五、發明說明(\α) 經濟部智慧財產局員工消費合作社印製 者與網路操作人員的企業需求。從此活動所獲得的知識可 以應用來判斷在NML上哪些活動需要被先進行,以將 支援服務管理之需求、詳細資訊流程與後續規格等文件 化。這些資訊流程可以介於SML與NML,NMl與 EML之間,或者整個在nml之內。 生命期有關之服務 第38圖繪不顧客維護生命期。如先前所提及,許多 提供者將他們的企業程序進行再建造,並取共同的方式以 確認一組服務相關生命期。一般而言,主要生命期是服務 管理生命期,從一開始之確認與服務界定,經由規劃與發 展,部署、進行操作到最後實施該服務,而這會驅策其他 生命期。然而有許多種組合可以用在一特定公司要如何劃 分與如何命名他們的特殊程序與方法,整體的生命期一般 包含許多相同的步驟。 每一個在服務生命期中的步驟具有遍布整個管理 (TMN)^c構的因果關係,以及在企業、服務(顧客維 護)、網路與元件管理層所需的因果活動。應該要注鸯, 縱然對提供者而言,他們表達一主要競爭性區分者1 〜-¾,{曰|午 多步驟並非做爲標準化的標的。然而,爲了要能夠摔^ 有成本效益的管理系統,而非發展訂製的軟體,提& =具 解跨越它們自身環境之管理系統與他們合夥人與顧客之$ 理系統間某些方式的共通性是必須的。設備與軟體提供管 兩者也要認知到提供容易整合的產品給此環境是有利的者 因此,在此主要強調是由服務管理之服務操作與繫控方面V. Description of the invention (\ α) The enterprise needs of the printers and network operators of the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. The knowledge gained from this activity can be applied to determine which activities on NML need to be performed first to document requirements for support service management, detailed information processes, and subsequent specifications. These information flows can be between SML and NML, NMl and EML, or entirely within nml. Life-cycle related services Figure 38 shows the customer's maintenance of life. As mentioned earlier, many providers rebuild their business processes and take a common approach to confirming a set of service-related lifecycles. Generally speaking, the main life cycle is the service management life cycle. From the initial confirmation and service definition, through planning and development, deployment, operation, and final implementation of the service, this will drive other life cycles. However, there are many combinations that can be used for how a particular company is divided and named for their particular procedures and methods. The overall life cycle generally includes many of the same steps. Each step in the service life cycle has a causal relationship throughout the management (TMN) ^ c structure, as well as the causal activities required at the enterprise, service (customer maintenance), network, and component management levels. It should be noted that, even for providers, they express a major competitive differentiator 1 ~ -¾, {say | no multi-step is not a standard target. However, in order to be able to break down cost-effective management systems rather than developing custom software, mentioning & = has some solutions between management systems that span their own environment and their partner and customer management systems. Commonality is necessary. Equipment and software provision management Both need to recognize that it is beneficial to provide products that are easy to integrate into this environment. Therefore, the main emphasis here is on the service operation and control aspects of service management
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ^--------- (請先閱讀背面之注意事項再填寫本頁) 158 1226164 經濟部智慧財產為員工诮費合作社印製 B7 五、發明說明()M) 所驅策的,其中方式的更加共通性爲可接受並且對產業有 利,而不是在某些更具附加價値並很可能仍保持私有的區 域。 接下來確認典型的已確認之生命期,並且討論他們特 質的差異性。 顧客維護生命期 在第22圖第一排之顧客維護程序形成一個由顧客服 務之特定例子的供應所驅動之生命期。因爲可能有許多顧 客,許多不同的服務以及相當動態性的需求來增加、刪除 或改變服務,這暗示在服務提供者顧客維護系統中(但不 需要在每一個個別客戶管理系統中)高交易的支援、每筆 交易相當低的資料體積、相當高的交易完整性、以及低層 級的手動介入的需要,以能夠節省成本。 在第22圖之整體程序模型的中間列之服務管理程序 形成一較長週期的生命期,其由不同的服務產品(或服務 等級)之引介、修改與撤銷所驅策。此生命期涉及產生特 定政策、規則、程序與資料範本,其用來組織與選擇顧客 維護程序可以利用的服務產品項目。 如前所述,雖然有許多種組合可以用在一特定公司要 如何劃分與如何命名他們的特殊程序與方法,但整體的生 命期一般包含許多相同的步驟。第39圖繪示一個典型的 服務管理生命期。 網路管理生命期 4HICKMAN/200026TW, AND1P122.TW 159 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------^|^裳--------訂---------^^_wi (請先閱讀背面之注意事項再填寫本頁) A7 B7 1226164 五、發明說明(\G〇) 第40圖繪示網路管理的生命期。網路管理程序形成 整個服務管理電傳通訊操作圖譜中的較低層級’並且必須 回應與支援顧客維護程序生命期與服務管理生命期理兩 者。 除了回應這兩種程序生命期外,網路基礎架構之建造 引進額外的生命期,包括: 容量擴展之網路規劃與建造之循環,其具有相當長的週 期;以及 技術演化循環,其於確保服務持續時涉及技術改變。 雖然許多規劃程序可能是大量人爲的,但因爲涉及大 量的資料產生,某些步驟需負責自動化。這必須要內部一 致,且必須要以相當短的時間間隔引入到操作網路,以在 程序中維持高度整合性。監控與維護程序可以涉及著大量 的小型交易之處理。 網路管理系統整合至提供者環境是產業界所要注意的 主要問題之一。直到最近,即時操作管理被限制於元件管 理層(亦即或多或少的獨立警示與組態方塊),連同許多網 路操作員內之私有內部發展,以能結合重要方面(如警訊 監控)。然而,要搬移到NML,網路管理必須支援網路 操作員的企業程序。因爲網路管理程序相當複雜,故產生 可交互操作性的問題,因爲所有這些生命期必須解決、整 合與支援。 介面與/或支援問題產生於下列領域: 4HICKMAN/200026TW, AND1P122.TW 160 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 經濟部智慧財產局員工消費合作社印製 1226164 A7 ____B7___ 五、發明說明(W|) 在生命期支援之缺失。網路管理系統目前傾向僅支援網路 管理的操作階段。 與不同網路技術間以及來自不同供應商之設備間的交互操 作問題。 與其他TMN層之交互操作問題。例如,網路拓樸(NE的 實際位置、纜線管理與邏輯連接性)並不被支援,並且與 服務管理之連結不存在。 網路資料的分割、擁有權以及對其支援。不同供應商(元 件或子網路管理)系統傾向於依據誰擁有特定資料與誰可 以存取或改變它的假設來加以建造。不同的操作員在他們 自己的環境中以不同的方式選擇去管理資料,並且許多他 們自己的系統也會對位置與擁有權做相同的假設。 第41圖繪示前述三個生命期如何互動。 與前述之高層級程序如何可以被分解成選擇性的子程 序之相關例子將舉例如下,其可以在工作串(work string)中連結在一起(例如使用工作流程引擎)。 這些子程序支援高層級程序並且代表在管理整合網路 中提供者描述其每日執行或理想狀況下有可能執行的工作 的方法,用以支援自動服務管理,而傳遞給他們的顧客。 第42圖繪示五個高層級網路管理企業程序4200以 及十三個子程序4202。當知識經過此區域的分析而有所 增加時,額外的子程序可以加入。這有點不同於目前的標 準所描述的狀況,但是應該注意,沒有一個觀點是全對或 全錯。若要達成目標,兩種觀點都是必須的。困難的工作 4HICKMAN/200026TW, AND1P122.TW 161 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) —-----------------訂---------線 flf* (請先閱讀背面之注咅?事項再填寫本頁) 1226164 經濟部智慧財產局員Η消費合作社印製 A7 B7 五、發明說明(\α) 是要將程序觀點映射到豐富可獲得的可使用標準上,並且 經由可部署之實質產品來傳遞企業利潤。在進行此工作 時,更進一步的需求會被確認,而影響未來的標準。 作爲第一步,以功能集群組(Function Set Groups) 與功能集(Function Sets)來了解程序與子程序之關係有 注益的。第43圖可以幫助定義與第24圖相關之程序與 子程序之位置。 每一個程序或子程序可以由不同的功能集群組或功能 集的全部或部分所構成,可能爲一連結的工作流程,以達 到其目的。第44圖繪示兩個連結的工作流程的例子如何 可以被使用。 在此提出數個程序自動化例子之綱要,其說明被確認 爲在產業中是普遍需求且爲高優先權的區域。這些例子並 不詳盡’但可以給出一槪觀給產業界人士,告知何種能力 可以先被處理,以作爲產業努力的一部份。一開始,吾人 注意到每一高層級程序映射到數個子程序,並且每一個子 程序映射到數個高層級程序,以創造出多對多的關係。 在此提出兩個例子,其說明子程序間的資訊流。雖然 例子是任意選的,但他們證明了經由高層級程序之擴張所 獲得的洞察力。圖式繪示TMN層之間,以及支援高層級 企業程序之子程序間的流程。 網路供應程序範例 此例假設有新的服務將要供應,且必要的網路建構已 經進行。第45圖繪示網路供應的流程圖。在第45圖中4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ^ --------- (Please read the precautions on the back before filling this page) 158 1226164 Intellectual property of the Ministry of Economic Affairs printed B7 for employees' co-operative cooperatives. 5. Inventive () M), which is more common in the way is acceptable and beneficial to the industry, rather than in some more additional prices and very Areas that may remain private. The next step is to identify typical confirmed lifetimes and discuss differences in their characteristics. Customer maintenance life cycle The customer maintenance process in the first row of Figure 22 forms a life cycle driven by the supply of specific examples of customer service. Because there may be many customers, many different services, and fairly dynamic needs to add, delete, or change services, this implies that in the service provider customer maintenance system (but not necessarily in each individual customer management system) high transaction Support, relatively low data volume per transaction, fairly high transaction integrity, and the need for low-level manual intervention to save costs. The service management process in the middle of the overall process model in Figure 22 forms a longer life cycle, which is driven by the introduction, modification, and revocation of different service products (or service levels). This life cycle involves generating specific policies, rules, procedures, and data templates that are used to organize and select service product items that can be utilized by customer maintenance procedures. As mentioned earlier, although there are many combinations that can be used for how a particular company divides and names its particular procedures and methods, the overall life cycle generally includes many of the same steps. Figure 39 illustrates a typical service management life cycle. Network Management Lifetime 4HICKMAN / 200026TW, AND1P122.TW 159 This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) ----------- ^ | ^ Cloth --- ----- Order --------- ^^ _ wi (Please read the notes on the back before filling this page) A7 B7 1226164 V. Description of the invention (\ G〇) Figure 40 shows the network Management life. The network management process forms a lower level in the entire service management telex communication operation map 'and must respond and support both the customer maintenance process life cycle and the service management life cycle management. In addition to responding to these two process life cycles, the construction of network infrastructure introduces additional life cycles, including: a cycle of network planning and construction for capacity expansion, which has a fairly long cycle; and a technology evolution cycle, which ensures that The service involves technical changes as they continue. Although many planning procedures may be artificial in nature, certain steps need to be automated because of the large amount of data involved. This must be internally consistent and must be introduced into the operational network at fairly short intervals to maintain a high degree of integration in the process. Monitoring and maintenance procedures can involve the processing of a large number of small transactions. The integration of network management systems into the provider environment is one of the main issues that the industry must pay attention to. Until recently, real-time operations management was limited to the component management layer (that is, more or less independent alerting and configuration blocks), along with private internal developments within many network operators, to integrate important aspects such as alarm monitoring ). However, to move to NML, network management must support the corporate processes of network operators. Because network management procedures are quite complex, they create interoperability issues because all of these lifecycles must be resolved, integrated, and supported. Interface and / or support issues arise from the following areas: 4HICKMAN / 200026TW, AND1P122.TW 160 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) ------------ -------- Order --------- line (please read the notes on the back before filling out this page) Printed by the Consumer Property Cooperative of the Intellectual Property Bureau of the Ministry of Economy Printed 1226164 A7 ____B7___ 5. The description of the invention description (W |) lack of life support. Network management systems currently tend to support only the operational phases of network management. Interoperability issues with different network technologies and equipment from different vendors. Interoperability issues with other TMN layers. For example, network topology (the physical location of NE, cable management, and logical connectivity) is not supported, and the connection to service management does not exist. Segmentation, ownership, and support of network data. Different vendor (component or subnet management) systems tend to be built on the assumption that who owns specific data and who can access or change it. Different operators choose to manage data in different ways in their own environment, and many of their own systems make the same assumptions about location and ownership. Figure 41 shows how the aforementioned three lifecycles interact. An example of how the aforementioned high-level procedures can be broken down into selective subprograms is given below, which can be linked together in a work string (for example, using a workflow engine). These subroutines support high-level procedures and represent the means by which providers in the management integration network describe their daily or ideally possible tasks to support automated service management and pass them on to their customers. Figure 42 shows five high-level network management enterprise processes 4200 and thirteen sub-processes 4202. When knowledge is increased through analysis in this area, additional subroutines can be added. This is a little different from the situation described by the current standards, but it should be noted that none of them are all right or all wrong. To achieve the goal, both perspectives are necessary. Difficult work 4HICKMAN / 200026TW, AND1P122.TW 161 This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) ----------- Order- -------- line flf * (Please read the note on the back? Matters before filling out this page) 1226164 Member of the Intellectual Property Bureau of the Ministry of Economic Affairs ΗPrinted by the Consumer Cooperative A7 B7 V. Description of the invention (\ α) The procedural point of view maps to a rich set of usable standards, and the company's profits are delivered via the deployable physical products. As this work progresses, further needs will be identified, affecting future standards. As a first step, it is useful to understand the relationship between programs and subroutines with Function Set Groups and Function Sets. Figure 43 helps define the location of the procedures and subroutines associated with Figure 24. Each program or subroutine can be composed of all or part of different functional cluster groups or function sets, and may be a linked workflow to achieve its purpose. Figure 44 shows how two examples of linked workflows can be used. Here are outlines of several examples of process automation that illustrate areas that have been identified as high-priority areas that are commonly needed in the industry. These examples are not exhaustive, but they can give an overview to industry people, telling them what capabilities can be dealt with first, as part of industry efforts. At the beginning, I noticed that each high-level program was mapped to several sub-programs, and each sub-program was mapped to several high-level programs to create a many-to-many relationship. Two examples are presented here to illustrate the flow of information between subroutines. Although the examples are arbitrarily chosen, they demonstrate the insights gained through the expansion of high-level procedures. The diagram shows the flow between the TMN layers and the subroutines that support high-level enterprise processes. Network Provisioning Process Example This example assumes that new services will be provisioned and the necessary network construction has already been performed. Figure 45 shows a flowchart of network provisioning. In Figure 45
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公爱) 裝--------訂---- (請先閱讀背面之注意事項再填寫本頁) 線轉· 經濟部智慧財產局員工消費合作社邱製 1226164 A7 __— __B7 _ 五、發明說明(丨G3) 的標號顯示操作順序,其開始於來自服務管理層 37〇4(見第37圖)中之服務組態程序的網路供應要求[i] 而結束於組態結果[13],並且開始監控[14]分別傳送到 服務組態與網路資料管理程序之訊息。 網路資料管理程序範例 第46圖繪示網路資料管理的程序流程。此例假設新 的服務已供應,並且已經觸發網路資料管理以開始執行其 功能。再者,其顯示網路資料管理已經發現一規格外的狀 況,並且已經通知服務問題解決程序。 雖然在前一個例子中,每一個子程序具有許多觸發與 資料流,但只有與高層級程序相關的觸發與資料流被顯示 出來。將下來要提出三個子程序之輸入、輸出與責任的詳 細敘述。 效能監控與分析子程序 第47圖繪示網路效能監控子程序(以服務管理層來 管理/服務個別NLA)。此子程序負責管理、處理以及分 析網路與NE統計資訊,以判斷與追蹤網路效能,以提供 網路效能評估。其亦負責收集服務管理層所需要的網路效 能資料,來追蹤服務等級協定。SLA對網路等級的映射 也稱爲網路等級協定(Network Level Agreement, NLA))。 輸入: 4HICKMAN/200026TW, AND1P122.TW 163 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝 ------訂--------- (請先閱讀背面之注咅心事項再填寫本頁) 1226164 A7 經濟部智慧財產局員工消費合作社印製 _______ __B7____五、發明說明(丨叫) 從網路規劃與服務/企業層程序接收網路效能與QoS效能 目標。這可以包括效能需求、退化通知的臨界値與組織/ 排程資訊,如何者爲日報表及何者爲月報表等諸如此類。 從網路警訊/事件關聯接收網路QoS臨界値事件,包括失 誤臨界値事件,並且評估對NLA之立即或潛在衝擊。 從網路使用資料子程序接收統計資料,其可以包括交換服 務之通話詳細紀錄,以能夠追蹤資源及連接QOS與使用 率。 從網路測試管理接收網路測試資料,用來界定效能,如制 定基準與網路/Q〇S評估。 從警訊/事件關聯接收網路中斷資訊,以能夠追蹤資源/連 接的可利用性、MTBF、MTTR。從流量監控接收流量違 反。 從網路庫存管理程序要求網路庫存與拓樸資料,以分析效 能資料。 從網路資料收集與/或測試管理要求額外的效能資料,其 依據可能資源之前置維護的需要。 功能: 執行歷史資訊之趨勢,以預測未來效能與提供前置維護建 議。 維持網路效能資訊之歷史觀點。 輸出: 網路效能分析之歷史觀點。輸出容量與流量分析至企業層 (預估與規劃)。 (請先閱讀背面之注意事項再填寫本頁) 裝 --訂----- Φ 4HICKMAN/200026TW, AND1P122.TW 164 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明 網路效能退化通知給網路維護與恢復。 輸出NLA違反行爲給服務管理層。 輸出網域效能統計給服務效能報告。 從網路資料收集與/或網路測試管理要求額外效能資料, 其依據可能資源之前置維護的需要。 確認網路容量的改變需要給網路規劃。 網路測試管理子程序 第48圖繪示網路測試管理子程序。此子程序負責驗 證個別或所連接之網路構件的操作可使用性,其可以支援 一服務並且判斷失誤原因。他全方位管理測試程序,以判 斷將被執行的合適測試,其依據路徑與設備特性,控制測 試以及核並比較對預定限制與規範之結果。它提供對所有 動作之追蹤與審核。 輸入: 接收網路組態與路由中對預先服務中(pre丨11-361^丨(^)構 件,及網路問題解決中對服務中(in-service)構件之測試 要求命令。 接收網路效能監控與分析中對效能問題,網路問題解決中 對網路失誤,以及排程管理中對路由測試之測試要求命 令。 接收網路與元件組態細節。 從元件管理系統接收測試結果。 從測試要求者接收電路ID資訊。 功能: 4HICKMAN/200026TW, AND1P122.TW 165 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 B7 五、發明說明 維持適當的測試組與預期的測試結果。 維護測試資源之資料庫。 確認要被測試之明確的構件。 管理對應不同的設備與路徑之不同測試的應用程式。 確認測試是否爲破壞性(對既存的流量),並且送出適當的 警告。 依需求執行排程的例行測試。 將測試結果與預期結果做比較,並指定爲通過/失誤/不確 定。 維護測試與結果之記錄 輸出: 從合適的網路資料庫要求組態細節。 要求元件管理系統執行測試。 將“完成”報告給排程管理以及將“失誤”報告給網路問題 解決。 輸出預先服務中構件之結果到網路組態與路由。 輸出服務中構件之結果至網路問題分析與解決或至網路效 能與監控。 網路組態與路由子程序 第49圖繪示網路組態與路由子程序。此子程序在網 路建構後安裝網路之起始邏輯組態。再者,此程序在操作 性網路中設計與安裝網路重新組態。在設計過程中,網路 使用之企業規則被運用。在設計上,來自不同來源(高層 級程序與子程序)的重新組態要求被調和。此子程序也負4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 public love). -------- Order ---- (Please read the precautions on the back before filling (This page) Line transfer · Employees' Cooperatives of Intellectual Property Bureau of the Ministry of Economic Affairs, Qiu System 1226164 A7 __— __B7 _ V. The label of the invention description (丨 G3) shows the operation sequence, which starts from the service management 3704 (see page 37 The network provisioning request [i] of the service configuration program in the figure) ends with the configuration result [13], and starts monitoring [14] the messages sent to the service configuration and network data management programs, respectively. Network Data Management Process Example Figure 46 shows the flow of the network data management process. This example assumes that a new service has been provisioned and network data management has been triggered to begin performing its functions. Furthermore, it indicates that network data management has detected an out-of-specification condition and has notified service problem resolution procedures. Although in the previous example, each subroutine has many triggers and data streams, only the triggers and data streams associated with higher-level procedures are displayed. A detailed description of the inputs, outputs, and responsibilities of the three subroutines will be presented next. Performance Monitoring and Analysis Subroutine Figure 47 shows the network performance monitoring subroutine (service management / management of individual NLAs). This subroutine is responsible for managing, processing, and analyzing network and NE statistics to determine and track network performance to provide network performance evaluation. It is also responsible for collecting network performance data needed by service management to track service level agreements. SLA to network level mapping is also called Network Level Agreement (NLA). Input: 4HICKMAN / 200026TW, AND1P122.TW 163 This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) ----------- install ------ order- ------- (Please read the note on the back before filling out this page) 1226164 A7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs _______ __B7____ V. Description of the Invention (丨 call) Planning from the Internet And service / enterprise-level processes receive network performance and QoS performance goals. This can include performance requirements, criticality of degradation notification and organization / scheduling information, which is a daily report, which is a monthly report, and so on. Receive network QoS critical events, including error critical events, from network alerts / event correlations, and evaluate immediate or potential impact on NLA. Receive statistics from the network usage data subroutine, which can include detailed records of calls to exchange services to be able to track resources and connect to QOS and usage. Receive network test data from network test management to define performance, such as benchmarking and network / QOS evaluation. Receive network outage information from alerts / event correlations to be able to track resource / connection availability, MTBF, MTTR. Receive traffic violation from traffic monitor. Request web inventory and topology data from the web inventory management process to analyze performance data. Collecting and / or testing management from network data requires additional performance data, which is based on the need for prior maintenance of possible resources. Function: Perform historical information trends to predict future performance and provide pre-maintenance recommendations. Maintain a historical view of network performance information. Output: A historical perspective on network performance analysis. Output capacity and traffic analysis to the enterprise level (estimation and planning). (Please read the precautions on the back before filling in this page) Binding-Binding-Φ 4HICKMAN / 200026TW, AND1P122.TW 164 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 1226164 Printed by A7 B7, Consumer Cooperative of Intellectual Property Bureau of the Ministry of Economic Affairs 5. Description of the Invention Notification of network performance degradation is given to network maintenance and recovery. Export NLA violations to service management. Export domain performance statistics to service performance reports. The collection of network data and / or network test management requires additional performance data, which is based on the need for prior maintenance of possible resources. Confirming network capacity changes requires network planning. Network Test Management Subroutine Figure 48 shows the network test management subroutine. This subroutine is responsible for verifying the operational usability of individual or connected network components, which can support a service and determine the cause of errors. He comprehensively manages test procedures to determine the appropriate tests to be performed, which controls tests and checks and compares results against predetermined limits and specifications based on path and equipment characteristics. It provides tracking and auditing of all actions. Input: Receive commands for network configuration and routing on pre-service (pre 丨 11-361 ^ 丨 (^) components, and network problem resolution for in-service components. Receive network Performance monitoring and analysis for performance problems, network problems for network errors during network problem solving, and routing management test request commands for scheduling management. Receive network and component configuration details. Receive test results from component management systems. From The test requester receives the circuit ID information. Function: 4HICKMAN / 200026TW, AND1P122.TW 165 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm). -------- Order --- ------ Line (Please read the notes on the back before filling this page) 1226164 B7 V. Description of the invention Maintain the appropriate test group and expected test results. Maintain a database of test resources. Confirm the clarity of the test to be tested Components that manage different tests for different devices and paths. Confirm that the tests are destructive (for existing traffic) and send appropriate warnings. Perform scheduled routine tests as needed Compare test results with expected results and designate them as pass / failure / uncertain. Maintain recorded output of tests and results: Request configuration details from a suitable network database. Require component management system to perform tests. "Report to schedule management and report" mistakes "to network problems. Export results of components in advance to network configuration and routing. Output results of components in service to network problem analysis and resolution or to network Performance and monitoring. Network configuration and routing subroutine Figure 49 shows the network configuration and routing subroutine. This subroutine installs the initial logical configuration of the network after the network is constructed. Furthermore, this procedure is in Design and installation network reconfiguration in operational network. During the design process, the corporate rules for network use were applied. In the design, reconfiguration requirements from different sources (high-level procedures and subroutines) were reconciled. . This subroutine is also negative
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) •裝 (請先閱讀背面之注音?事項再填寫本頁) ----訂---------線 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明OA) 責儲存在網路管理與管理系統中之組態與實際網路組態的 一致性。 輸入 來自網路容量/主幹規劃程序之新建構網路的起始組態設 計。 來自服務組態程序對標準網路容量之保留與組態之要求。 重新組態要求: 來自於網路容量/主幹規劃子程序,當網路整體性可能由 第三方活動所妥協。 來自於服務組態程序,當服務要求無法從可獲得的網路庫 存來加以實施。在此情況下,網路組態與路由子程序將調 查容量是否可由重新組態所獲得。 來自於問題分析與解決子程序,當一結構性網路問題可由 網路重新組態所解決。 來自於後勤管理子程序,當網路建構需要網路重新組態 時,因爲建構行爲危急操作網路。 來自於網路容量/主幹規劃子程序,當重新組態是必須的 以連結新網路到既存的網路。 功能 保留與組態標準網路容量。 負責網路重新組態。 安裝起始網路組態與後續的網路重新組態。當實際行動對 網路重新組態是有需要時產生工作命令。 4HICKMAN/200026TW, AND1P122.TW 167 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 --------B7__ 五、發明說明(\U) 保持實際網路組態與儲存於網路管理與管理系統中之網路 組態資訊同步。 維護路由與連接表。 對網路利用運用企業規則。 調和重新組態要求。 輸出 通知服務組態程序關於已安裝的標準容量。 通知其他程序有關擱置中的重新組態: 給重新組態之起始要求者 給受影響的程序,如網路效能監控與分析、網路流量監控 與分析、網路警訊與事件關聯、網路使用資料收集與強 化,以及網路容量/主幹規劃子程序。 工作命令資訊給勞動力管理程序。 綜上所述,根據上述所討論之倂合網路可以以第50 圖所示的方式來加以實施。依據發展倂合網路之預測需 求,網路容量之訂購在步驟5 000送出。參考第26圖。 在步驟5002中,倂合網路被分析以確認網路問題。參考 第32圖。之後,在步驟5004,依據網路問題與服務要 求提供倂合網路,其如第28圖所提出。依據在步驟 5006所決定的使用,倂合網路的使用被決定且網路使用 控制功能被啓動。參考第34圖。 在本發明之一較佳實施例中,倂合網路被供應的部分 被指定辨識碼。倂合網路之硬體可以藉由執行選括 安裝倂合網路硬體、在倂合網路硬體執行工作以&_{_倂4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------ Printed by the Consumers 'Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 Printed by the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Invention Description Consistency of actual network configuration. Enter the initial configuration design for the newly constructed network from the network capacity / backbone planning process. Requirements from service configuration procedures for retention and configuration of standard network capacity. Reconfiguration requirements: From the network capacity / backbone planning subroutine, when network integrity may be compromised by third-party activities. From the service configuration program, when service requests cannot be implemented from available network inventory. In this case, the network configuration and routing subroutine will check whether the capacity can be obtained by reconfiguration. From the problem analysis and resolution subroutine, when a structural network problem can be solved by network reconfiguration. From the logistic management subroutine, when the network construction requires network reconfiguration, the operation of the network is critical because of the construction behavior. From the network capacity / backbone planning subroutine, when reconfiguration is necessary to connect the new network to the existing network Function Reserve and configure standard network capacity. Responsible for network reconfiguration. Install the initial network configuration and subsequent network reconfigurations. Generate work orders when actual action is necessary for network reconfiguration. 4HICKMAN / 200026TW, AND1P122.TW 167 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ----------- Installation -------- Order-- ------- line (please read the precautions on the back before filling this page) 1226164 A7 -------- B7__ V. Description of the invention (\ U) Keep the actual network configuration and store it on the network The network configuration information in the road management and management system is synchronized. Maintain routing and connection tables. Apply corporate rules to internet use. Reconcile reconfiguration requirements. Output Notifies the service configuration program about the installed standard capacity. Notify other processes about reconfigurations on hold: Give initial requesters of reconfiguration to affected processes, such as network performance monitoring and analysis, network traffic monitoring and analysis, network alerts and events correlation, network Data collection and enhancement, and network capacity / backbone planning subroutines. Work order information to workforce management procedures. In summary, the coupling network discussed above can be implemented in the manner shown in Figure 50. According to the forecasted demand for the development of the integrated network, the order of the network capacity is sent in step 5,000. Refer to Figure 26. In step 5002, the coupled network is analyzed to confirm a network problem. Refer to Figure 32. Then, in step 5004, a combined network is provided according to the network problem and service request, which is proposed as shown in FIG. Based on the usage determined in step 5006, the usage of the coupled network is determined and the network usage control function is activated. Refer to Figure 34. In a preferred embodiment of the invention, the portion of the coupling network that is supplied is assigned an identification code. Coupled network hardware can be implemented by running optional installation of coupled network hardware, & _ {_ 倂
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) _裝---- 訂---------線| 經濟部智慧財產局員工消費合作社印製 A7 1226164 ____B7 _ 五、發明說明(\4) 合網路硬體等之任務群組中之任務來加以管理。再者,網 路問題的歷史資料可以被加以維護,如在一記錄檔中。若 使用率超過一預定量,可以提供倂合網路的使用通知。 子程序可以選擇性地使用。這些子程序包括網路容量 /主幹規劃、軟體與資料建構管理、排程管理、後勤管 理、勞動力管理、安全管理、問題分析與解決、網路效能 監控與分析、網路流量監控與分析、網路組態與路由、網 路測試管理、網路警訊與事件關聯,以及網路使用資料收 集與強化。 網路原型 原型網路槪觀 NGN網路的原型可以被創造成做爲網路服務之販賣 工具。原型網路可以僅包括上述網路特徵的一部份,原型 應該是一個多特點之服務傳遞平台,其可以進行在通訊與 非通訊產業均可使用之應用,因此要強調此解決方案之跨 產業的可應用性。對非通訊產業客戶,此平台展現他們如 何有效地使用通訊服務以成爲其優點。對通訊產業服務提 供者,此模擬器展現出什麼樣的技術能力在網路中是被需 求的,什麼樣的通訊企業能力它可以達成,以及什麼新的 服務是通訊公司想要提供給他們的客戶。 原型網路的目標 原型的目標是兩方面的: 爲網路轉換(與0C0)市場供應建立銷售能力 4HICKMAN/200026TW, AND1P122.TW 169 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(K)〇) 這經由可以被呈現於通訊產業顧客以及遍及全球在各個不 同位置的其他產業之展示方案所完成。原型網路是一項工 具,用來展現企業如何可以充分使用新網路,以及用來展 示通訊提供者爲什麼需要供應這些新網路與系統服務,以 及如何提供他們。已發展的資源可以包括對通訊客戶以及 其他產業客戶之企業方案、白皮書、技術評估與價値建 議。 爲網路轉換(與0C0)市場供應建立傳送能力。 這可以由實際地建造下列各項之原型版本來達成:(1)連 接各種不同地點(如連接Palo Alto與諾斯布魯克或芝 加哥)之次代寬頻智慧網路基礎架構;(2)整合新的 NMS、OSS與其他通訊軟體系統;以及(3)整合電子商 務應用與服務,其可以完全使用與展示新通訊基礎架構的 好處。 這些針對原型網路發展的資產可以包括方法學、解決方案 建構工具組、工作計劃、預算與數個技術資源,均已經備 妥以供客戶的預定。 通訊產業客戶的企業需要可以由下列來說明: 什麼是新式寬頻智慧IP式網路所必須具有的特徵,以能 夠有效地傳送可以產生利潤之新服務。 什麼是要有效地實施這些服務所需要的新網路管理與操作 支援系統。4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page) _ 装 ---- Order ---- ----- Line | Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 1226164 ____B7 _ V. Description of the Invention (\ 4) The tasks in the task group such as network hardware are managed. Furthermore, historical data on network problems can be maintained, such as in a log file. If the usage rate exceeds a predetermined amount, a notification of the use of the integrated network can be provided. Subroutines can be used selectively. These subroutines include network capacity / backbone planning, software and data construction management, scheduling management, logistics management, labor management, security management, problem analysis and resolution, network performance monitoring and analysis, network traffic monitoring and analysis, network Route configuration and routing, network test management, network alert and event correlation, and network usage data collection and enhancement. Network Prototypes Prototype Networks A prototype of an NGN network can be created as a selling tool for network services. The prototype network can only include a part of the above network features. The prototype should be a multi-feature service delivery platform that can be used in both communication and non-communication industries. Therefore, the cross-industry of this solution must be emphasized. Applicability. For non-communications customers, this platform shows how they can effectively use communication services to their advantage. For communication industry service providers, this simulator shows what technical capabilities are required in the network, what communication enterprise capabilities it can achieve, and what new services the communication companies want to provide them. client. The goals of the prototype network The goals of the prototype are two-fold: To build sales capacity for network conversion (with 0C0) market supply 4HICKMAN / 200026TW, AND1P122.TW 169 This paper standard applies Chinese National Standard (CNS) A4 specification (210 X 297 Mm) ----------- install -------- order --------- line (please read the notes on the back before filling this page) Ministry of Economy Wisdom Printed by the Consumer Cooperative of the Property Bureau 1226164 A7 B7 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 5. Description of Invention (K) 〇) This can be shown to customers in the communications industry and other industries in various locations around the world The plan is completed. Prototype network is a tool to show how companies can make full use of new networks, and to show why communication providers need to provide these new network and system services, and how to provide them. Developed resources can include corporate solutions, white papers, technology assessments, and price recommendations for customers in communications and other industries. Establish transmission capabilities for network conversion (with 0C0) market supply. This can be achieved by actually building prototype versions of the following: (1) next-generation broadband smart network infrastructure that connects various locations (such as Palo Alto with Northbrook or Chicago); (2) integrates the new NMS , OSS and other communication software systems; and (3) integration of e-commerce applications and services, which can fully use and demonstrate the benefits of the new communication infrastructure. These assets for prototype network development can include methodologies, solution construction toolsets, work plans, budgets, and several technical resources, all of which are ready for customers to book. The needs of customers in the communications industry can be explained by the following: What are the characteristics that must be possessed by the new-type broadband intelligent IP-based networks in order to be able to efficiently deliver new services that can generate profits. What is the new network management and operations support system needed to effectively implement these services.
什麼是通訊客戶可以有利地提供給他們的企業與消費顧客 之新的附加價値服務,以能夠產生額外的利潤並降低成 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用f國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂---------線 (請先閱讀背面之注音?事項再填寫本頁) 1226164 A7 B7 五、發明說明(Ο!) (請先閱讀背面之注意事項再填寫本頁) 本。這些服務主要圍繞在CST所發展之電子商務供應。 NT巾場供應小組可以選擇整合一個或多個這些電子商 務服務,以能夠展現NGN能力。目前的推薦整合是連同 eCRM之提供’因爲它爲企業對企業以及企業對顧客兩 者兼具,具有大量的通話中心與CRM能力,並且與 0C0市場供應有很大的關聯性。 eCRM -以與後端之企業顧客關係管理(Customer Relationship Management (CRM),通話中心)系統互 動的個人首頁、入口網站、價値意向網路(如My Site!) 來展示寬頻顧客生活型式。 價値鏈整合-展示跨企業互動如何可以廣佈之寬頻可利 用性來改變,例如購買並非只利用目錄,也可以利用多媒 體資訊與諮詢交談、跨企業設計群組、動態組態、部署、 監控、管理與整個價値鏈的分析。 企業轉換-對每一桌上型電腦之企業資料分析與模擬。 網路覺醒企業應用。語音致動隨時隨處存取企業資訊系 統。次代 ERP (XRP) 〇 工作群組轉換-合作、虛擬團隊環境、電傳通訊。 勞工轉換與人力效能-多媒體企業模擬與訓練。遠端工 房能力。遠端專家。 經濟部智慧財產局員工消費合作社印製 以及創新的計劃,如: 主動知識管理-個人資訊管理代理,其隨時隨地傳遞訂 製新聞、工作、會議、對手與客戶資訊等等給企業旅行 者0 4HICKMAN/200026TW, AND1P122.TW 171 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 經濟部智慧財產局員工消費合作社印製 1226164 Β7_ 五、發明說明 口袋型便宜貨發現者(pocket BargainFinder)-顧 客購物代理,其主動地詢問產品提供並且隨時隨地比較價 錢。 社區傳呼-整合性社區服務,如政府的、健康關懷、教 育的等等,其透過寬頻社區網路來提供。(潛在性而言, 這可整合企業網所企畫之次代市鎭與帕羅奧多或舊金山等 城市。) 在建造原型網路時,許多問題被解決,包括: 如何有效地建構新網路。 如何有效地爲新網路建構管理與支援系統。 如何有效地建構附加價値服務,而完全發揮新網路 原型應該要能夠展示前述之三個構件給通訊與其他產 業客戶:新式網路、新式網路操作/管理系統、與新式網 路式服務。 利用這些機會的架構係依據: 延伸至網路轉換架構路線以及原型網路可以傳播之詳細設 計文件/解決方案建構工具組。 數個電子商務架構創始之詳細設計文件,如企業管理網際 網路架構(Enterprise Management Internet Architecture,EMIA)、微軟(Microsoft)電子商務化 學/公用企業、金融服務共享電子商務基礎架構等等。 原型描述 原型環境應該包含三層,其顯示未來通訊服務提供者 要如何操作。 4HICKMAN/200026TW, AND1P122.TW 172 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝--------訂— (請先閱讀背面之注意事項再填寫本頁) 4 經濟部智慧財產局員工消費合作社印製 1226164 A7 _B7_ 五、發明說明(p3) 新的IP式收斂網路 原型寬頻網路可以於IP能力上以語音、資料與視訊建 造。舉例來說,一開始,一個範例原型網路將被部署在 Palo Alto之CST,並以廣域連結到如諾斯布魯克 (Northbrook)或芝加哥。此網路可以用來展示服務提供 者的管理與操作能力,企業對企業合作以及電子商務遠 景。 此外,顧客寬頻存取環境也可以使用纜線與DSL數據機 在Palo Alto部署。這可以展示企業對顧客之電子商務 遠景。 下列的產品可以使用:What is the new value-added service for telecommunication customers that can be beneficially provided to their business and consumer customers to generate additional profits and reduce it to 4HICKMAN / 200026TW, AND1P122.TW This paper standard is applicable to National Standards (CNS) A4 Specifications (210 X 297 mm) ----------- install -------- order --------- line (please read the phonetic on the back? Matters before filling in This page) 1226164 A7 B7 V. Description of invention (Ο!) (Please read the notes on the back before filling this page) This. These services revolve around the supply of e-commerce developed by CST. The NT Farm Supply Team may choose to integrate one or more of these electronic business services to be able to demonstrate NGN capabilities. The current recommendation integration is provided with eCRM because it has both business-to-business and business-to-customer capabilities, has a large number of call centers and CRM capabilities, and has a great correlation with the 0C0 market supply. eCRM-Personal homepages, portals, and price-oriented networks (such as My Site!) that interact with back-end customer relationship management (CRM) systems to showcase broadband customer lifestyles. Price Chain Integration-Demonstrates how cross-enterprise interactions can be changed by the wide availability of broadband, such as purchasing not only using catalogs, but also multimedia information and consulting, cross-enterprise design groups, dynamic configuration, deployment, monitoring, Management and analysis of the entire price chain. Enterprise Conversion-Analysis and simulation of corporate data for each desktop computer. Network Awakening Enterprise Application. Voice-activated access to enterprise information systems, anywhere, anytime. Next-generation ERP (XRP) 〇 Workgroup transformation-collaboration, virtual team environment, telex communication. Labor Conversion and Human Effectiveness-Multimedia Enterprise Simulation and Training. Remote studio capacity. Remote expert. Printed by the Intellectual Property Bureau of the Ministry of Economic Affairs, consumer cooperatives and innovative plans, such as: Active Knowledge Management-Personal Information Management Agent, which delivers customized news, jobs, meetings, opponents and customer information, etc. to corporate travelers at anytime and anywhere 0 4HICKMAN / 200026TW, AND1P122.TW 171 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) Printed by the Intellectual Property Bureau Staff Consumer Cooperative of the Ministry of Economic Affairs 1226164 Β7_ 5. Description of the invention BargainFinder)-A customer shopping agent who actively asks for product offerings and compares prices anytime, anywhere. Community Paging-Integrated community services, such as government, health care, education, etc., are provided through a broadband community network. (Potentially, this integrates the next-generation market that the corporate network is planning to integrate with cities such as Palo Alto or San Francisco.) When building a prototype network, many issues were addressed, including: How to effectively build a new network . How to effectively build a management and support system for the new network. How to effectively construct additional price services while fully utilizing the new network prototype should be able to show the three components mentioned above to customers in communication and other industries: modern networks, modern network operation / management systems, and modern network services. The architecture that takes advantage of these opportunities is based on: Extending the network transformation architecture route and the detailed design documentation / solution building toolset that the prototype network can spread. Several detailed design documents for the creation of several e-commerce architectures, such as Enterprise Management Internet Architecture (EMIA), Microsoft e-commerce chemistry / public enterprise, financial services shared e-commerce infrastructure, etc. Prototype description The prototype environment should contain three layers that show how the future communication service provider will operate. 4HICKMAN / 200026TW, AND1P122.TW 172 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ Installation -------- Order— (Please read the precautions on the back before filling out this page) 4 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 _B7_ V. Description of the Invention (p3) The new IP-type convergence network prototype Broadband network can be based on IP capabilities Built with voice, data and video. For example, initially, a sample prototype network will be deployed at the CST in Palo Alto, with wide-area links to Northbrook or Chicago. This network can be used to demonstrate the management and operation capabilities of service providers, business-to-business cooperation, and e-commerce prospects. In addition, customer broadband access environments can also be deployed in Palo Alto using cables and DSL modems. This can show the business-to-customer vision of e-commerce. The following products are available:
Cisco 7500廣域路由器Cisco 7500 Wide Area Router
Cisco 具有 VoIP 卡之 AS5300Cisco AS5300 with VoIP Card
Cisco Selsius/Summa 四整合路由器與 PBX.Cisco Selsius / Summa Quad Integrated Router and PBX.
Cisco DSL存取設備的NetSpeed線 Cisco纜線數據機 WebTV, @Home services 新的網路管理系統與操作支援系統 最佳的網路管理系統與操作支援系統之整合是理想的,以 能夠展示服務提供者將在未來如何運作他們的網路與傳遞 加値服務給顧客。 下面的產品可以使用:NetSpeed line for Cisco DSL access equipment Cisco cable modem WebTV, @Home services New network management system and operation support system The best integration of network management system and operation support system is ideal to demonstrate service delivery How will consumers operate their network and deliver enhanced services to customers in the future. The following products are available:
Cisco IOS 軟體 Cisco/HP網路管理產品 4HICKMAN/200026TW, AND1P122.TW 173 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) |裝--------訂---------線魏 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(丨外)Cisco IOS Software Cisco / HP Network Management Products 4HICKMAN / 200026TW, AND1P122.TW 173 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page) | -------- Order --------- line Wei 1226164 Printed by A7 B7, Consumer Cooperatives of Intellectual Property Bureau, Ministry of Economic Affairs V. Description of Invention (丨 outside)
Cisco目錄致動網路(DEN) SDK HP OpenCall (OpenCall多重服務控制器),Cisco Directory Actuation Network (DEN) SDK HP OpenCall (OpenCall Multiservice Controller),
Op enVi ew HP/UX伺服器與工作站 HP Intel基礎型伺服器與工作站Op enVi ew HP / UX Servers and Workstations HP Intel Basic Servers and Workstations
BellCore操作支援系統BellCore Operation Support System
Microsoft (微軟)目錄伺服器、認證伺服器 新的網路式電子商務(eCommerce)服務與應用 電子商務腳本可以被建立用以展示服務類型,其可以由新 網路與新操作系統所致動。原型可以MySite!顧客入口 網站原型來整合並延伸eCRM II原型。顧客支援腳本可 以被建立,其展示在家中以寬頻存取的顧客與服務提供者 之通話中心代理之間的多媒體與分享式瀏覽互動。 下面的產品可以使用:Microsoft Directory Server, Authentication Server New eCommerce Services and Applications E-commerce scripts can be created to showcase service types, which can be activated by new networks and new operating systems. Prototypes can integrate and extend eCRM II prototypes with MySite! Customer Portal prototypes. A customer support script can be created that demonstrates multimedia and shared browsing interactions between customers with broadband access at home and service center call center agents. The following products are available:
Cisco PIX防火牆、區域目錄器(LocalDirector) HP VirtualVault HP Intel基礎型伺服器與工作站Cisco PIX Firewall, LocalDirector HP VirtualVault HP Intel Basic Servers and Workstations
Microsoft網站伺服器、目錄伺服器 其他電子商務服務與應用 藉由建造原型網路,創造一個完全收斂之IP式網路的展 現,其處理所有型式流量,而可以針對今日組織所面對的 問題戲劇性地減少維護成本與費用索取。原型網路也同時 展示組織如何可以對他們的網路提供較佳的安全性,並且 有效地利用它們既有的頻寬來動態配置資源給較重要的功 4HICKMAN/200026TW, AND1P122.TW 174 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝---1----訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(Π5) 能。收斂網路也有效地提供整合性的多媒體活動環境,其 對現今電子商務移除某些障礙,如緩慢的下載時間、缺乏 使用者親和性、沒有能力尋找並檢驗商品(超越目錄中之 內容所能給予)、無差別的服務與存取品質(固定價錢、網 際網路提供者撥接訊號忙線)等等。 原型範圍 網路原型的目的是要提供一個平台,其展示從電路交 換式環境轉換到封包交換式基礎架構的能力。 一個寬頻、智慧與收斂網路對發生在所有產業之改變 可能是基礎的驅策者與致動者。提案的模型可以用來做爲 展示,以建造一個收斂寬頻服務解決方案以及企業模型, 其(1)具有對載送操作員顧客有高度吸引力;(2)容易調 整;以及(3)容易複製以及可以出口到北美洲以及全世界 市場。 此模擬最終的結果爲顯示許多完全整合的展示方案, 包括電子經濟的所有層級。 硬體與軟體 下面的產品可以用來創造原型:Cisco 7500路由 器、具 VoIP 卡之 Cisco AS5300、Cisco Selsius/Summa四種整合式路由器與PBX、Cisco SC2200 等等。Microsoft web server, directory server, and other e-commerce services and applications. By building a prototype network, creating a fully convergent IP-based network display that handles all types of traffic and can dramatically address the issues facing organizations today. To reduce maintenance costs and expenses. The prototype network also demonstrates how organizations can provide better security for their networks and effectively use their existing bandwidth to dynamically allocate resources to more important functions. 4HICKMAN / 200026TW, AND1P122.TW 174 papers Standards are applicable to China National Standard (CNS) A4 specifications (210 X 297 mm) ----------- install --- 1 ---- order --------- line (please (Please read the notes on the back before filling out this page) 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of Invention (Π5) Yes. Convergent Network also effectively provides an integrated multimedia event environment, which removes certain obstacles to today's e-commerce, such as slow download times, lack of user affinity, inability to find and inspect products (beyond the content in the catalog) (Can be given), undifferentiated service and access quality (fixed price, internet provider dialing signal busy line), etc. Prototype scope The purpose of network prototyping is to provide a platform that demonstrates the ability to transition from a circuit-switched environment to a packet-switched infrastructure. A broadband, wisdom, and convergence network may be the foundation's motivator and activist for change in all industries. The proposed model can be used as a demonstration to build a convergent broadband service solution and enterprise model, which (1) is highly attractive to the carrier operator customers; (2) is easy to adjust; and (3) is easy to replicate And can be exported to North America and the world market. The end result of this simulation is to show many fully integrated presentations, including all levels of the electronic economy. Hardware and software The following products can be used to create prototypes: Cisco 7500 router, Cisco AS5300 with VoIP card, Cisco Selsius / Summa four integrated routers and PBX, Cisco SC2200, and more.
下面產品可以用來創造原型:Cisco I0S軟體、 Cisco 目錄致能網路、HP OpenCall、OpenCall 多重 服務控制器、OpenView、HP/UX伺服器與工作站、貝 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝--------訂---------線* (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 ______B7__一五、發明說明α%) 爾核心(BellCore)操作支援系統、微軟(Microsoft)目 錄伺服器等。 TDM多工器在過去在業界使用良好(在9.6到 64Kbit/s的世界),但並不滿足現今所需(在LAN或 ATM世界)。TDM多工器現在已經到達他們生命期的終 點。 路由器在多重協定的路由,如IP與IPX,處理的相 當好。雖然路由器可以經由不同的佇列方式來提供某些延 遲控制,但在訊框基礎之架構中最小的中繼變化無法被控 制。此外,在路由器網路中之頻寬保留是軟性的,因爲在 經過一段時間後無法在一*無連接的環境中提供確實的保 證,這由於缺乏cos感測式路由而更加惡化。此外,路 由器缺乏界面與適用彈性,而cos支援以做爲企業網路 強化機具。 並不訝異地,兩種ATM式架構之任一種在設計上是 最佳的,其符合COS需求。寬頻ATM交換器做爲企業 網路強化機具是一個適當的解決方案,其可以運用於一些 可以提供這些機具與具有對桌上型ATM之推動力的顧 客。 ATM企業網路交換器係特別設計來符合企業廣域網 路需求。它提供傳統與LAN資料、電路式與ATM式流 量、以及整合交換與路由以提供低潛在因素與高效能之網 路的多媒體強化。它提供廣泛的介面支援用以跨越多重載 送服務來強化內建流量,且依據公開標準。 (請先閱讀背面之注意事項再填寫本頁) _ 裝------ 訂---------線^ir 4HICKMAN/200026TW, AND1P122.TW 176 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(m) NGN網路模擬器 網路築構槪觀 網路模擬器包括網路築構構件。一般推薦採取兩階段 方式來做爲網路築構之設計與實施:首先,依據簡單連接 方案來設計與實施網路築構;其次,更新網路爲一“供應 者級邊緣網路(carrier grade edge network),,方 案。 簡單連接方案可以包括Cisco高端點顧客路由器, 跨越源自於纜線與無線之核心ATM網路而交互連接。供 應者級邊緣網路沿著纜線與無線式ATM核心加入 CISCO IP + ATM WAN交換器之邊緣網路,以複製典 型之供應者存在點(Carrier Point of Presence,POP) 功能。 此兩階段方式可以因下列理由而選擇: 啓動全方位能力的展示 簡單連接方案允許基本能力的展示。爲了要展示能力給潛 在的供應者客戶,在供應者/新核心網路中可能存在的獨 特特徵之可獲得資源限制的複製必須被執行。這些可以由 供應者級邊緣網路方案來更完全地致能。 風險最小化 構成供應者級邊緣網路方案之主要構件的供應者級設備的 技術支援係受限於供應商。如此的網路詳細設計委託在 CISCO之稀有的供應者級設備專家強力參與。供應者級 4HICKMAN/200026TW, AND1P122.TW 177 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂---------線· (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(丨?δ) 選項詳細設計的複雜性大致上更爲複雜,因此與簡單連接 選項相較之下具有較高的風險。 在兩階段方式的詳細設計與實施允許合適的資源得以 在現實時間範疇中的兩端動員。 NGN原型範例的構件 NGN原型範例展示多重技術,每一個技術一般均由 不同的^應者組織所部署,如纜線、ISP與LEC。此方 式會展示實施網路轉換市場供應傳遞所定義之各種不同 網路架構的能力。 原型可以模擬一具有纜線資料與xDSL存取迴路技 術之寬頻智慧供應者級網路。xDSL存取基礎架構將連 接帕羅奧多位置到NGN骨幹以及潛在的NGN聯盟合夥 設備。纜線資料數據機基礎架構可以將Cisco技術實驗 室連結到NGN骨幹,並展示依賴於寬頻存取技術之各種 不同的網路控制應用。 列在下面的元件構成主要提供合夥人/供應商的系統 與應用程式,其可以被整合以形成NGN供應者基礎架 構的基礎。The following products can be used to create prototypes: Cisco I0S Software, Cisco Directory Enabled Network, HP OpenCall, OpenCall Multi-Service Controller, OpenView, HP / UX Servers and Workstations, Shell 4HICKMAN / 200026TW, AND1P122.TW This paper size applies China National Standard (CNS) A4 Specification (210 X 297 mm) ------------ Installation -------- Order --------- Line * (Please Please read the notes on the back before filling this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economy 1226164 A7 ______B7__15. Invention Description α%) BellCore Operation Support System, Microsoft Directory Server, etc. . TDM multiplexers have been used well in the industry in the past (in the world of 9.6 to 64Kbit / s), but they do not meet today's needs (in the LAN or ATM world). TDM multiplexers have now reached the end of their lifetime. Routers handle multi-protocol routing well, such as IP and IPX. Although routers can provide some delay control through different queues, the smallest relay changes in the frame-based architecture cannot be controlled. In addition, bandwidth reservation in a router network is soft, because after a certain period of time, it cannot provide a reliable guarantee in a * connectionless environment, which is exacerbated by the lack of cos-sensing routing. In addition, routers lack interfaces and application flexibility, and cos support is used as an enterprise network enhancement tool. Not surprisingly, either of the two ATM-style architectures is optimally designed to meet COS requirements. Broadband ATM switches are a suitable solution for enterprise network hardening tools, which can be applied to some customers who can provide these tools and have the driving force for desktop ATM. ATM enterprise network switches are specifically designed to meet the needs of corporate WANs. It provides traditional and LAN data, circuit and ATM traffic, and multimedia enhancements that integrate switching and routing to provide low-potential and high-performance networks. It provides extensive interface support to enhance built-in traffic across multiple delivery services and is based on open standards. (Please read the precautions on the back before filling this page) _ Install ------ Order --------- Line ^ ir 4HICKMAN / 200026TW, AND1P122.TW 176 This paper size is applicable to Chinese national standards ( CNS) A4 specification (210 X 297 mm) 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of the invention (m) NGN network simulator network architecture结构 机构。 Structure member. It is generally recommended to adopt a two-stage approach for the design and implementation of the network architecture: first, design and implement the network architecture based on a simple connection scheme; second, update the network to a "provider-level edge network (carrier grade edge network), solution. A simple connection solution can include Cisco high-end point customer routers, which cross-connect the core ATM network derived from cables and wireless. The supplier-level edge network follows the cable and wireless ATM core. Join the edge network of CISCO IP + ATM WAN switch to replicate the typical Carrier Point of Presence (POP) function. This two-phase method can be selected for the following reasons: Start the demonstration of all-round capabilities and simple connection The solution allows the demonstration of basic capabilities. In order to demonstrate capabilities to potential supplier customers, the replication of the available resource constraints of unique features that may exist in the supplier / new core network must be performed. These can be provided by the supplier-level edge Network solutions are more fully enabled. Risk minimization is the main building block of supplier-level edge network solutions The technical support of supplier-level equipment is limited to the supplier. Such detailed network design entrusts the strong participation of rare supplier-level equipment experts in CISCO. Supplier-level 4HICKMAN / 200026TW, AND1P122.TW 177 This paper standard applies to China National Standard (CNS) A4 specification (210 X 297 mm) ----------- installation -------- order --------- line · (Please read first Note on the back, please fill out this page again) 1226164 Printed by the Consumer Property Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of the invention (丨? Δ) The complexity of the detailed design of the option is generally more complicated, so it is compared with the simple connection option There are higher risks below. Detailed design and implementation in a two-stage approach allows suitable resources to be mobilized at both ends of the real-time category. Components of the NGN prototype example The NGN prototype example demonstrates multiple technologies, each of which is generally composed of Deployed by different respondent organizations, such as cables, ISPs, and LECs. This approach will demonstrate the ability to implement various network architectures as defined by the network switching market supply delivery. The prototype can simulate a cable with xDSL storage take Broadband smart supplier-level network of loop technology. The xDSL access infrastructure will connect Palo Alto's location to the NGN backbone and potential NGN alliance partner equipment. The cable data modem infrastructure can connect the Cisco Technology Lab to NGN Backbone, and show various network control applications that rely on broadband access technology. The components listed below constitute systems and applications that mainly provide partners / suppliers, which can be integrated to form the NGN supplier infrastructure basis.
Aspect:網頁代理(WebAgent),通話伺服器 (CallServer)Aspect: WebAgent, CallServer
Cisco 5x00,7xxx路由器、防火牆、區域目錄器 Com21Cable 數據機、QAM /QPSK ATM 交換器 網速(Netspeed): DSLAM、DSL 數據機 BigSky: ^合訊息伺服器Cisco 5x00, 7xxx routers, firewalls, regional directory Com21Cable modems, QAM / QPSK ATM switches Netspeed: DSLAM, DSL modems BigSky: ^ Hefei Information Server
Microsoft:網路會議(NetMeeting)、網站伺服器 (SiteServer)、OpenSite、FreeMarkets HP:智慧網際網路使用、Web QoS、OpenCall SS7、Microsoft: NetMeeting, SiteServer, OpenSite, FreeMarkets HP: Smart Internet Use, Web QoS, OpenCall SS7,
OpenviewOpenview
VeriSignVeriSign
Arib a 網景(Netscape)商用伺服器 虛擬現金(Cybercash)Arib a Netscape Commercial Server Cybercash
CheckFree,MSFDCCheckFree, MSFDC
BroadvisionBroadvision
SAPSAP
PeopleSoft J.D. Edwards: One World 4HICKMAN/200026TW, AND1P122.TW 178 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明(丨1) 發展或創造之構件 下列的構件可以發展,以能夠強化儲架產品(如上所 列)之標準,其可以被加以整合以提供寬頻IP網路之網 路智慧。 NGN-SCE :對智慧服務控制應用的發展與測試環境。 智慧型通話路由:混合媒體網路路徑建構者 NGN交談管理者:動態頻寬配置 NGN分配政策伺服器:服務啓動、供應與安全傳播 NGN事件記錄器:智慧型OSS與BSS致動器 網路控制應用:根據DYNAMIC每次通話,依據在電路 與IP基礎架構之間的智慧交換器進行最低成本路由 第51圖到第5 7圖繪示一 NGN原型組態的範例。 供應者與加値服務提供者能力 起始於通話中心工作人員的角色由支援改變爲銷售特 定的服務再改變爲協力設計,NGN原型可以致動下列 能力,如整合電子附費(e-payment)之多媒體互動、對 傳統顧客與新網路服務使用者之電子銷售(e-selling,諮 詢銷售)以及電子支援(e-support),如貿易聯盟共同形 成產業外部網路(extranet)以傳遞跨企業通訊。 端點使用者可以被提供予自我服務的工具,藉由網頁 應用程式,其允許服務特徵被選取、下訂單(定價),並接 著被啓動而不需要傳統顧客服務操作員與服務技術人員介 入。 NGN OSS:啓動是一提案的命令與控制應用,其提 供實施與達成由上述網頁控制應用之端點使用者起始所發 出的要求所必須的後端功能性。再者,此應用可以致動一 供應者,以提供與啓動新服務,其在與最佳化之次代供應 4HICKMAN/200026TW, AND1P122.TW 179 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) π裝---- 訂---------線| 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明( β〇) 者企業程序結盟之有直覺力與高產量方式下,跨接NGN 之電路與封包區段。 此外’原型可以展示供應者支援功能性,如在線上或 離線下訂單並接著在幾分鐘內驗證信用的能力,並且在最 少量操作者涉及此程序的情況下確認服務命令組態、供 應、測試及啓動服務。 能力 對供應者 智慧OSS供應能力可以大大改善效率以及供應者生產 率,因爲在傳統時間範疇從訂單項目到服務啓動爲21到 60天,其端視服務的複雜性。使用新的ngN系統能 力,時間間隔可以減少2 1到6 0天。 OSS回復’即時回復與自我網路癒合能力可以提供供應 者一個獨特的優點,因爲不像傳統程序本能地反應,新能 力經由預測失誤與效能分析來決定由設備或實體傳輸失誤 所造成的服務惡化;在如此處理後,OSS-回復應用重新 組態網路以確保懸置的失誤不會影響依賴於失誤資源的端 點使用者服務。更多關於OSS-回復網路能力的詳情會在 下文敘述。 電子附費能力提供供應者一項工具來收集與處理提供給端 點使用者之服務的費用。此應用所提供的差異性主要爲一 天24小時、一星期7天之會計部門。此外,此能力提供 供應者予一縮減的操作成本基礎架構,其具有競爭性優 4HICKMAN/200026TW, AND1P122.TW 180 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -------------裝--------訂---------線赢 (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員Η消費合作社印製 1226164 A7 B7 五、發明說明(θ\) 端點使用者所感知 OSS-回復能力提供端點使用者不被中斷的服務’服務的 可利用性可以隨意取得(這是好消息)。 CNM能力可以提供端點使用者予一個網路之首創觀點, 其藉由衝擊用戶使用之服務的警訊、效能與困難資訊來傳 遞服務。如此的能力增進顧客對供應者之信心’並且提供 供應者做爲前置顧客服務導向組織。 電子附費與電子支援能力給予端點使用者對顧客服務與附 費之便利的方法,其符合現今一天24小時全日無休的生 命期。這賦予端點使用者權力來控制他們的服務與刺激網 路資源使用的成長。 OSS-回復:預測的失誤管理 第58圖繪示在網路上預測失誤管理之方法5800。 網路的效能在步驟5 802中被監控。在步驟5804中,任 一網路效能的降級被確認。依據網路效能被確認的降級, 在步驟5 8 06預測未來的網路效能。在步驟5808,預測 的未來效能被比較,以執行複數個網路使用者的服務等級 協定之需求,用以在滿足效能需求中確認任何未來的問 題。網路在步驟58 10被重新組態,以避免爲滿足效能需 求之問題。下面敘述一個網路之示範網路管理系統’其用 以監控與重新組態該網路以避免未來的問題。 網路效能之降級可能肇因於如設備失誤以及/或實體 傳輸失誤以及網路失誤。較佳而言,步驟5810(重新組 4HICKMAN/200026TW, AND1P122.TW 181 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝— (請先閱讀背面之注咅?事項再填寫本頁) 訂---------線 經濟部智慧財產局員工消費合作社印製 1226164 A7 1 ^^ ____B7_ 五、發明說明(丨gl) 態網路)是即時執行的。更佳的是,步驟5 8 02到58 10 是即時地持續重複操作。 網路管理系統可以被使用來監控與重新組態網路,以 在任一或更多的失誤、測試與效能管理中避免預期的問題 產生。 在提供與操作通訊網路時,很重要的是提供監控及控 制功能性以支援各種不同的網路管理項目,包括效能與組 態以及失誤管理。在最近,並不只有網路本身被管理,網 路所提供的服務也要加以管理。 各種不同的網路管理系統已經爲人知曉並且發表公 開。例如,JeanWalrand 於 199 1 年由美國 Richard D Irwin Inc and Aksen Associates Inc 所發表的 ’’Communications Networks: A First Course” 中戶斤 討論的網路管理。另一個相關的出版品是 ’’Telecommunications Network Management into the 21st Century”,由 Salah Aidarous 及 Thomas Pievyak編輯,並於1 9 94年由美國電機工程師學會 (Institution of Electrical Engineers,IEE)與電子 電機工程師學會(the Institute of Electrical and Electronics Engineers,IEEE)所共同發行。 一般而言,網路管理系統必須具有與其所管理之網路 的介面,使其可以監控或測試各種不同項目,如目前的組 態與流量狀況,以及是否滿意地執行;亦即,滿足任何可 使用的效能評斷標準。較佳來說,系統應該要能夠偵測標 4HICKMAN/200026TW, AND1P122.TW 182 本纸張尺度適用中國國家標準(CNS)A4規格(210 x 297公釐) ------------裝--------訂---- (請先閱讀背面之注音?事項再填寫本頁) 4 經濟部智慧財產局員工消費合作社印製 1226164 、發明說明(\〇 示效能降級的指標,使得失誤可以被預測與預先採取行 動。界面的另一個目的是要從網路管理系統輸出到網路, 使之能修正或控制網路的各個層面。 歷史上無可避免地一直強調在監控與控制網路本身的 硬體,例如負荷流量之交換器與多工器。由網路所提供的 服務相對較簡單。然而,隨著通訊在服務與網路硬體大量 增値方面在最近的進一步發展,網路管程系統便必須包括 安裝、監控與控制服務之功能性,連同如帳務與索費等支 援技術。 在某些例子,服務管理分析系統被認爲是與網路管理 系統分離的實體,而在其他的情況下,被視爲相同設備發 展之不同功能。 採取的步驟爲一致與彈性是相當重要的,使得網路操 作人員或服務提供者可以快速地對涉及網路及服務或在顧 客界面以及對競爭者活動所引起的問題與需求產生反應, 並且最好任何所採用的策略可以適應新網路與新服務。 網路之管理系統需要具有與網路本身的介面,例如爲 了要能夠截取資訊與輸出控制訊息,並且根據其可以處理 這些資訊接著擁有網路的觀點。複雜的通訊網路、他們所 提供的服務以及相關管理系統已經因管理的目的而以具有 不同層級或領域的方式加以描述了。這樣的層級或領域起 始於如網路設備本身,例如隨之被網路管理層NML加以 監控與控制的網路層。對網路所提供的服務來說,可能具 有分離的服務管理層SML。PeopleSoft JD Edwards: One World 4HICKMAN / 200026TW, AND1P122.TW 178 This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) ----------- pack ----- --- Order --------- line (please read the notes on the back before filling out this page) 1226164 A7 B7 V. Description of Invention (丨 1) Development or Creation Components The following components can be developed to Standards that enhance shelf storage products (listed above) can be integrated to provide the network intelligence of broadband IP networks. NGN-SCE: Development and testing environment for smart service control applications. Smart call routing: Mixed media network path builder NGN chat manager: dynamic bandwidth allocation NGN allocation policy server: service startup, supply and secure dissemination NGN event recorder: smart OSS and BSS actuator network control Application: According to DYNAMIC, the lowest cost routing is performed according to the smart switch between the circuit and the IP infrastructure. Figures 51 to 57 illustrate examples of NGN prototype configurations. The capabilities of providers and service providers began with the role of call center staff changing from support to sales of specific services and then to collaborative design. NGN prototypes can enable the following capabilities, such as e-payment integration Multimedia interaction, electronic sales (e-selling, consulting sales) and electronic support (e-support) to traditional customers and new network service users, such as trade alliances to form an industrial extranet to deliver cross-enterprise communication. End-users can be provided with self-service tools, through web applications, which allow service features to be selected, place orders (pricing), and then activated without the need for traditional customer service operators and service technicians. NGN OSS: Launch is a proposed command and control application that provides the back-end functionality necessary to implement and fulfill the requirements initiated by the end-users of the aforementioned web control applications. Furthermore, this application can actuate a supplier to provide and launch new services, which are optimized and optimized for the next generation supply 4HICKMAN / 200026TW, AND1P122.TW 179 This paper standard applies to China National Standard (CNS) A4 specification (210 X 297 mm) (Please read the notes on the back before filling out this page) π Pack ---- Order --------- Line | Printed by the Intellectual Property Bureau of the Ministry of Economic Affairs Consumer Cooperatives 1226164 Wisdom of the Ministry of Economic Affairs Printed by A7, B7, Consumer Cooperatives of the Property Bureau. V. Invention Description (β〇) The intuition and high-yield mode of the enterprise program alliance, bridge the circuit and packet section of NGN. In addition, the 'prototype' can demonstrate supplier support functionality, such as the ability to place orders online or offline and then verify credit within minutes, and confirm service order configuration, supply, testing with a minimum number of operators involved in this process And start the service. Capabilities to Suppliers Smart OSS supply capabilities can greatly improve efficiency and supplier productivity, because in the traditional time category from order items to service start-up is 21 to 60 days, it depends on the complexity of the service. With the new ngN system capabilities, the time interval can be reduced by 21 to 60 days. OSS reply 'instant reply and self-healing capabilities can provide providers with a unique advantage, because unlike traditional procedures, which instinctively react, new capabilities determine service degradation caused by device or entity transmission errors through prediction errors and performance analysis ; After doing so, the OSS-Restoration application reconfigures the network to ensure that pending errors do not affect endpoint user services that rely on the failed resource. More details on OSS-Response Networking capabilities are described below. Electronic surcharge capabilities provide providers with a tool to collect and process the costs of services provided to end users. The difference provided by this application is mainly the accounting department 24 hours a day, 7 days a week. In addition, this capability provides suppliers with a reduced operating cost infrastructure, which is competitively superior 4HICKMAN / 200026TW, AND1P122.TW 180 This paper size applies Chinese National Standard (CNS) A4 specifications (210 X 297 mm)- ----------- Install -------- Order --------- Line Win (Please read the notes on the back before filling this page) Member of the Intellectual Property Bureau of the Ministry of Economic Affairs ΗPrinted by a consumer cooperative 1226164 A7 B7 V. Description of the invention (θ \) OSS-response ability perceived by the end user to provide the service to the end user without interruption 'The availability of the service can be obtained at will (this is good news ). CNM capabilities can provide end-users with a first-of-its-kind view of a network, which delivers services by alerting them to alerts, performance and difficult information about the services they use. Such ability enhances the customer's confidence in the supplier 'and provides the supplier as a pre-customer service oriented organization. Electronic surcharges and electronic support capabilities provide end-users with a convenient method of customer service and surcharges, which is in line with today's 24/7 life cycle. This empowers endpoint users to control their services and stimulate the growth of network resource usage. OSS-Response: Predictive Mistake Management Figure 58 shows a method 5800 for predictive mismanagement on the Internet. The performance of the network is monitored in step 5 802. In step 5804, any degradation of network performance is confirmed. Based on the confirmed degradation of network performance, future network performance is predicted in steps 5 8 06. In step 5808, the predicted future performance is compared to perform the service level agreement requirements of a plurality of network users to identify any future problems in meeting the performance requirements. The network is reconfigured in steps 58 to 10 to avoid problems with performance requirements. The following describes an exemplary network management system for a network, which is used to monitor and reconfigure the network to avoid future problems. Degraded network performance can be caused by, for example, equipment errors and / or physical transmission errors and network errors. Preferably, step 5810 (regroup 4HICKMAN / 200026TW, AND1P122.TW 181) This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) ------------ install — (Please read the note on the back? Matters before filling out this page) Order --------- Printed by the Consumer Consumption Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 1 ^^ ____B7_ V. Description of the Invention ) State network) is implemented in real time. Even better, steps 5 8 02 to 58 10 are continuously repeated in real time. A network management system can be used to monitor and reconfigure the network to avoid expected problems during any or more errors, tests, and performance management. When providing and operating a communications network, it is important to provide monitoring and control functionality to support a variety of network management projects, including performance and configuration, and error management. Recently, not only the network itself is managed, but the services provided by the network must also be managed. Various network management systems are known and published. For example, JeanWalrand discussed network management in "Communications Networks: A First Course" published by Richard D Irwin Inc and Aksen Associates Inc in the United States in 2001. Another related publication is `` Telecommunications Network Management into the 21st Century ", edited by Salah Aidarous and Thomas Pievyak, and edited by the Institution of Electrical Engineers (IEE) and the Institute of Electrical and Electronics Engineers (IEEE) in 1994 Co-issued. In general, a network management system must have an interface with the network it manages so that it can monitor or test a variety of different items, such as the current configuration and traffic conditions, and whether they are performing satisfactorily; that is, meeting any Performance criteria used. Preferably, the system should be able to detect the standard 4HICKMAN / 200026TW, AND1P122.TW 182. This paper size is applicable to China National Standard (CNS) A4 (210 x 297 mm) ---------- --Install -------- Order ---- (Please read the phonetic on the back? Matters before filling out this page) 4 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164, Invention Description (\ 〇shows effectiveness Degraded indicators, so that errors can be predicted and actions taken in advance. Another purpose of the interface is to output from the network management system to the network, so that it can modify or control all aspects of the network. Inevitably throughout history The emphasis is on monitoring and controlling the hardware of the network itself, such as switches and multiplexers that carry traffic. The services provided by the network are relatively simple. However, with the increase in services and network hardware, communications In recent developments, the network management system must include the functionality of installation, monitoring, and control services, along with supporting technologies such as billing and charging. In some cases, the service management analysis system is considered to be connected to the network. Road management system In other cases, it is regarded as different functions of the same device development. The steps taken are consistent and flexible, so that network operators or service providers can quickly Respond to the customer interface and to the problems and needs caused by competitor activities, and preferably any strategy adopted can be adapted to the new network and new services. The management system of the network needs to have an interface with the network itself, for example in order to It is necessary to be able to intercept information and output control information, and then have the view of the network based on which it can process this information. Complex communication networks, the services they provide, and related management systems have different levels or domains for management purposes. The method is described. Such a level or domain starts with the network device itself, such as the network layer that is subsequently monitored and controlled by the network management layer NML. For the services provided by the network, there may be separation Service management SML.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 183 -------------裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(丨gif) 根據功能性來架構以與層級觀點檢視’此類型的網路 管理系統已經被本申請人所發表,其稱爲管理之合作網路 架構(Co-operative Network Architecture for Management,CNA-M)。關於CNA-M之文件可以從 英國 Telecommunications pic 之 CAN 秘書處獲得’ 其位於 St. Vincent House,Ipswich,Suffolk IP1 iux (英國)。其定義了結構性架構,於其內包含企業程 序與所需用來在網路提供服務的管理系統。此架構的兩個 主要層級爲服務管理層SML與網路管理層NML。SML 提供關於在相關網路上所提供之服務管理之所有活動的合 作。NML提供程序,藉此網路本身可以被規劃與操作。 很淸楚地,關於在網路管理系統中之特定層級的活動 會對其他層級造成影響。例如,交換器失誤直接與網路層 有關,但會對在該交換器上執行的服務造成影響’以至於 影響SML。因此,對網路管理系統而言,在此類型之網 路管理系統的層級(或領域)之間有密切的互動是相當重要 的,而且本發明之實施例被設計成使得此密切與有效的S 動可以在服務與網路管理系統之層級或領域間致動。根據 本發明之網路管理系統的第一觀點,其提供一通訊網路的 管理系統,用以藉由網路來監控與控制服務供應,其中管 理系統包括含有關於網路以及/或藉此所提供之服務的資 訊之觸動訊號輸入;用以回應觸發訊號存取與處理資訊之 資料處理裝置;以及用以控制與/或報告關於網路以及/或 服務之訊號的輸出。 4HICKMAN/200026TW, AND1P122.TW 184 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 ^_____B7 ___i、發明說明〇g5) 較佳地,管理系統與包括數組特徵描述資料之資料結 構一起提供,每一組確認且描述一可管理之通訊網路層 面、與被選擇組之特徵描述資料相關的管理規則檔案、每 一管理規則檔案包含關於由相關特徵描述資料組所描述之 特徵的管理規則、以及用來將一或多個管理規則檔案與一 或多個被選擇之特徵描述資料組進行關連之相關資料組。 資料處理裝置被用來回應觸發訊號,其藉由確認一組 特徵描述資料與存取由關於該組特徵描述資料之相關資料 組所確認之一管理規則資料;並且若由該檔案或該相關資 料組或其他資料結構所確認,則至少存取一進一步相關資 料組與由該進一步相關資料組所確認之一管理規則檔案, 使得管理系統可以致動以適當地回應觸發訊號。 方便來說,相關資料組可以被安排成階層架構。這可 以採用相關資料組間之“被支援”關係,其反應出網路的 層級模型。 觸發訊號可以是如因爲網路之硬體元件之失誤所引 起。在此例中,管理系統需要能夠去分析失誤的因果關 係,並且判斷是否要採取管理行動。管理行動可以僅僅是 一份報告給顧客,或是例如可以涉及流量路由。 觸發訊號亦可能因爲提供的網路或服務效能降級而產 生。在此情形,系統之管理行動可以被設計成允許採取修 正或預防行動。 4HICKMAN/200026TW, AND1P122.TW 185 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 裝 --訂---- 華· 1226164 A74HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) 183 ------------------------- Order --------- Line (Please read the precautions on the back before filling this page) 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of Invention (丨 gif) View from a hierarchical perspective 'This type of network management system has been published by the applicant, which is called Co-operative Network Architecture for Management (CNA-M). Documents about CNA-M are available from the CAN Secretariat of Telecommunications pic, UK. It is located at St. Vincent House, Ipswich, Suffolk IP1 iux (UK). It defines a structured architecture that contains enterprise processes and management systems needed to provide services on the network. The two main levels of this architecture are service management layer SML and network management layer NML. SML provides cooperation on all activities for the management of the services provided on the relevant network. NML provides procedures whereby the network itself can be planned and operated. Clearly, activities at a particular level in a network management system affect other levels. For example, a switch error is directly related to the network layer, but it will affect the services performed on that switch ’and even SML. Therefore, for a network management system, it is important to have a close interaction between the levels (or domains) of this type of network management system, and the embodiments of the present invention are designed to make this close and effective S-actions can be activated at the level or domain of the service and network management system. According to a first aspect of the network management system of the present invention, it provides a management system of a communication network for monitoring and controlling service provision through the network, wherein the management system includes information about the network and / or provided by it Touch signal input of service information; data processing devices that respond to triggering signal access and processing of information; and output and control signals that control and / or report on the network and / or service. 4HICKMAN / 200026TW, AND1P122.TW 184 This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm). -------- Order --------- Line (please first Read the notes on the back and fill out this page) 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs ^ _____ B7 ___i, Description of Invention 0g5) Preferably, the management system is provided with a data structure including array characterization data. The group confirms and describes a manageable communication network level, management rule files related to the characterization data of the selected group, each management rule file contains management rules about the characteristics described by the related characterization data group, and Relevant data sets that associate one or more management rule files with one or more selected characterization data sets. The data processing device is used to respond to the trigger signal by confirming a set of characterization data and accessing one of the management rule data confirmed by the related data set regarding the set of characterization data; and if the file or the related data is Group or other data structure, access at least one further related data group and one of the management rule files confirmed by the further related data group, so that the management system can actuate to respond to the trigger signal appropriately. Conveniently, related data sets can be arranged into a hierarchical structure. This can use a “supported” relationship between related data sets, which reflects a hierarchical model of the network. The trigger signal can be caused by an error in the hardware components of the network. In this case, the management system needs to be able to analyze the causal relationship of the error and decide whether to take management action. The management action can be just a report to the customer, or it can involve, for example, traffic routing. Triggers may also occur due to degraded network or service performance. In this case, the management actions of the system can be designed to allow corrective or preventive actions to be taken. 4HICKMAN / 200026TW, AND1P122.TW 185 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page). 1226164 A7
五、發明說明 經濟部智慧財產局員工消費合作社印制衣 另外,觸發訊號也可能因爲顧客或服務提供者要求執 行與網路或服務相關之測試所產生。管理系統必須能夠決 定要執行之測試的本質,並且回報結果。 本發明之實施例允許與網路相關所引發的問題與失誤 以及他們效果傳播的方式可以被偵測與控制,而不管任何 可能存在於管理系統之架構或功能性中的固有界面。因爲 實施例也可以致動網路與服務測試,因此可提供全方位之 失誤、測試與效能管理。 特徵描述資料組可以確認網路能力,如容量,或可以 確認服務或服務支援特徵。依據本發明實施例之管理系統 的原則是資料結構可以有效地分解來自提供資料的網路之 服務。這可以是相當重要的,例如一或多個服務提供者可 以跨越一或多個獨立網路操作員之網路提供服務。 依據本發明實施例之管理系統可以被設計成與過去使 用的那種電傳通訊網路,與內建於交換器之軟體,或如與 現在發展的智慧型網路架構,或類似的架構等一起使用, 其中網路智慧被提供在遠離交換器處,並增加許多複雜 度,同時可獲得的服務也遽增。 (雖然網路管理系統的說明中提出許多參考,但是對於實 用性而言,這些系統亦提供服務管理功能。)V. Description of the invention The printing of clothing by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs In addition, the trigger signal may also be generated by a customer or service provider requesting to perform tests related to the Internet or services. The management system must be able to determine the nature of the tests to be performed and report results. Embodiments of the present invention allow problems and mistakes related to the network and the manner in which their effects are disseminated to be detected and controlled regardless of any inherent interfaces that may exist in the architecture or functionality of the management system. Because the embodiment can also enable network and service testing, it can provide a full range of errors, testing, and performance management. The profile data sets can confirm network capabilities, such as capacity, or can identify services or service support characteristics. The principle of the management system according to the embodiment of the present invention is that the data structure can effectively decompose the services from the network providing the data. This can be quite important, for example, one or more service providers can provide services across the network of one or more independent network operators. The management system according to the embodiment of the present invention can be designed to work with the telex communication network of the past, with the software built in the switch, or with the intelligent network architecture currently developed, or a similar architecture, etc. Use, where network intelligence is provided far from the switch and adds a lot of complexity, while the services available are also increasing. (Although many references are provided in the description of network management systems, for practical purposes, these systems also provide service management functions.)
在本發明之第一觀點描述中,上述之管理規則檔案可 以保持與網路限制相關的資料,如容量,或可以保持與服 務限制相關的資料,如在顧客與服務提供者以及/或網路 操作員之間的服務等級協定所提出之狀況條件。至少一部 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------·裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 Α7 Β7 五、發明說明(πο) 份來說,它提供本發明之實施例跨越管理系統固有界面之 管理能力,例如在服務管理與網路管理領域之間。 服務等級協定通常介於網路或服務提供者以及關於網 路之使用者或顧客之間,並且提出服務或使用者或顧客所 選擇的服務,連同服務提供者所同意滿足的條件。 本發明之網路管理系統之第一觀點的實施例可以依據 被管理網路的層級模型來架構,其管理系統包括關於網路 及/或其所提供之服務的觸發訊號輸入;回應該觸發訊號 而存取與處理資訊的資料處理裝置;以及關於網路以及/ 或該服務之發送訊號的輸出。資料處理裝置包括具有特徵 協定資料儲存之階層的資料結構,每一個用以在網路模型 的一層級上取回定義特定需求之資料,用以支援一組操作 相關條件,如服務等級協定或類似物等等。 觸發訊號可以例如是失誤或效能報告,其指示網路元 件失常。管理系統可以藉由在與網路模型之網路管理層對 應之一層級上存取資料結構來回應,並且在該層使用可存 取資料以決定哪種網路特徵會被影響與其被影響之程度。 資料也可指示是否需要存取在第二層的資料結構。若無特 徵被影響,或特徵僅被影響一小範圍,那麼管理系統便能 夠觸發網路診斷與修復,而不必產生如一份報告給顧客。 另外,失誤報告可以表示一個或多個網路所提供的特 徵被嚴重地影響,並因此給顧客的服務被影響,而必須報 告給顧客知道。管理系統在此例中可能需要存取階層中一In the description of the first aspect of the present invention, the above management rule file can hold data related to network restrictions, such as capacity, or can hold data related to service restrictions, such as customers and service providers and / or the network. Conditional conditions set out in service level agreements between operators. At least one 4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) ----------- · Installation -------- Order --------- (Please read the notes on the back before filling out this page) 1226164 Printed by the Consumers' Cooperative of Intellectual Property Bureau of the Ministry of Economic Affairs Α7 Β7 5. For the description of invention (πο), it provides this Embodiments of the invention span the management capabilities of the inherent interface of the management system, such as between the fields of service management and network management. The service level agreement is usually between the network or service provider and the user or customer of the network, and proposes the service or service selected by the user or customer, together with the conditions agreed by the service provider. The embodiment of the first aspect of the network management system of the present invention may be structured according to a hierarchical model of a managed network. The management system includes a trigger signal input on the network and / or services provided by the management system; Data processing devices that access and process information; and output of signals sent over the network and / or the service. The data processing device includes a hierarchical data structure with characteristic agreement data storage, each of which is used to retrieve data defining specific requirements at the level of the network model to support a set of operation-related conditions, such as a service level agreement or similar Things and more. The trigger signal may be, for example, a fault or performance report, which indicates that the network element is malfunctioning. Management systems can respond by accessing data structures at a level corresponding to the network management layer of the network model, and using accessible data at that level to determine which network characteristics are affected and affected by them degree. The data can also indicate whether data structures on the second level need to be accessed. If no features are affected, or the characteristics are only affected to a small extent, the management system can trigger network diagnostics and repairs without having to generate a report to the customer. In addition, a fault report can indicate that features provided by one or more networks have been severely affected, and as a result, service to customers has been affected, and must be reported to customers. The management system may need to access one of the hierarchy in this example.
4HICKMAN/200026TW, AND1P122.TW 本纸張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -------------------訂---------線 ml· (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 Α7 Β7 五、發明說明(丨δ?) 系列層級的資料結構,要具備的不僅是診斷與修復網路, 也要送出因果關係報告如失誤報告給顧客。 就網路的不同層級之間的介面而言,要對網路之管理 功能達成控制是相當困難的。本發明之實施例可以提供一 架構,用來做爲不同層級之間的介面,例如在服務與網路 管理層之間,並且以特徵協定爲基礎之資料結構提供網路 與服務之間的關係。本發明之實施例允許失誤偵測與管 理,其不只做爲回顧同時也做爲預測,例如捕獲失誤傳播 到不同的層級中。此後者的觀點允許潛在的失誤預防與治 療。 上述所強調的依賴於失誤管理,並且參考關於網路元 件之失誤報告的觸發訊號。然而本發明之實施例可以被用 來管理網路的其他方面,如測試管理或效能報告傳播。若 顧客要求需要服務、特徵或網路元件之某些方面的測試之 資訊,則觸發訊號可以包括一測試要求。在此管理系統可 能存取與網路模型之服務管理層對應之資料結構的一層 級,做爲判斷需要進行何種測試與是否服務、特徵以及/ 或網路元件需要被測試之第一步驟。依據在該資料結構之 該層級所存取的資料,管理系統可能接著需要存取與網路 模型之網路管理層對應的一層級。在此腳本中由管理系統 所發出的訊號可以爲測試訊號,用以產生實際網路元件之 測試,以及傳遞結果給顧客的後續測試報告。 若網路狀況發生於網路元件故障時使得效能退化,則 可能產生一觸發訊號,其會與特徵及適合網路等級或服務 4HICKMAN/200026TW, AND1P122.TW 188 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 衣--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 --—-----Β7___ 五、發明說明〇&气) (請先閱讀背面之注意事項再填寫本頁) 管理系統之特徵協議資料儲存做比較,以決定是否效能報 告要再傳到更高的管理層級。此程序可以反覆地運用在每 一連續的層級,並可以產生一效能報告以即時方式或在一 定週期中總結的統計報告給服務的顧客。 根據本發明之網路管理系統的第二觀點,提供一種管 理通訊網路之方法,藉由網路管理系統合倂一階層資料結 構、對應網路模型層級的階層層級與關於個別層級的網路 中包含或具有定義特徵指定功能需求之資料存取權的資料 結構,其方法包括:接收包含關於提供的網路與/或服務 之資訊的觸發訊號;藉由在階層中的第一層級存取資料結 構來回應該觸發訊號;使用第一層級的資料來處理接收到 的資訊;以及回應該處理的結果來存取該結果所指示之位 於階層的第二層級的資料結構。 經濟部智慧財產局員工消費合作社印製 一搬來說,根據本發明實施例與網路之層級模型共同 使用的網路管理系統係包括一階層資料結構,其可以應用 關於不同網路層級的數組條件來回應觸發,用以決定網路 管理結果。請看在服務管理層下具有網路管理層之網路模 型,若管理系統接收一網路元件之失誤報告做爲觸發,它 一般會先從等同於網路管理層之資料結構中的一層級運用 一組條件,並依賴結果,接著從資料結構中的任何地方運 用數組條件。在每一案例中之相關條件組係由資料結構中 內建之特徵協議資料儲存所決定。 若管理系統從一顧客接收一測試要求做爲觸發,它一 般會先從等價於服務管理層之資料結構中的一層級運用一4HICKMAN / 200026TW, AND1P122.TW This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) ------------------- Order --- ------ Line ml · (Please read the precautions on the back before filling out this page) 1226164 Printed by Employee Consumer Cooperative of Intellectual Property Bureau of the Ministry of Economic Affairs Α7 Β7 V. Description of the invention (丨 δ?) Series-level data structure, It is necessary not only to diagnose and repair the network, but also to send causal reports such as fault reports to customers. As far as the interface between different levels of the network is concerned, it is quite difficult to control the management functions of the network. An embodiment of the present invention can provide a framework for an interface between different levels, for example, between a service and a network management layer, and provide a relationship between the network and the service based on a feature protocol-based data structure. . Embodiments of the present invention allow error detection and management, which is not only a retrospective, but also a prediction, such as capturing error propagation to different levels. This latter perspective allows for potential error prevention and treatment. The above emphasis relies on error management and refers to triggering signals for error reports on network elements. However, embodiments of the present invention can be used to manage other aspects of the network, such as test management or performance report propagation. If the customer requests information that requires testing of certain aspects of service, features, or network components, the trigger signal may include a test request. Here the management system may access a level of data structure corresponding to the service management layer of the network model as the first step in determining what tests are needed and whether services, features and / or network components need to be tested. Depending on the data accessed at that level of the data structure, the management system may then need to access the level corresponding to the network management layer of the network model. In this script, the signal sent by the management system can be a test signal, which is used to generate the test of the actual network components, and the subsequent test report to pass the results to the customer. If the network condition occurs when the performance of the network component is degraded, a trigger signal may be generated, which will match the characteristics and suit the network level or service. 4HICKMAN / 200026TW, AND1P122.TW 188 This paper standard is applicable to Chinese National Standard (CNS ) A4 size (210 X 297 mm) clothing -------- order --------- line (please read the precautions on the back before filling this page) 1226164 A7 ----- --- Β7 ___ V. Description of the invention 〇 & qi) (Please read the notes on the back before filling this page) Characteristic agreement data of the management system is stored for comparison to determine whether the performance report should be transmitted to a higher management level . This procedure can be applied iteratively at each successive level, and a performance report can be generated in real time or a statistical report summarized in a certain period to the service customer. According to a second aspect of the network management system of the present invention, a method for managing a communication network is provided. The network management system combines a hierarchical data structure, a hierarchical level corresponding to a network model level, and a network on an individual level. A data structure that contains or has data access rights that define features that specify functional requirements, by: receiving a trigger signal containing information about the network and / or service provided; by accessing data at the first level in the hierarchy The structure should trigger signals; use the first-level data to process the received information; and respond to the result to access the second-level data structure indicated by the result. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economy Conditions in response to triggers to determine network management results. Please see the network model with the network management layer under the service management layer. If the management system receives the error report of a network component as a trigger, it will generally start with a level equivalent to the data structure of the network management layer. Apply a set of conditions and rely on the result, then apply array conditions from anywhere in the data structure. The set of relevant conditions in each case is determined by the feature agreement data storage built into the data structure. If the management system receives a test request from a customer as a trigger, it will generally first use a level from the data structure equivalent to the service management layer.
4HICKMAN/200026TW, AND1P122.TW 本紙&度適用中國國家標準(CNS)A4規格(21〇 χ 297公爱) A7 1226164 B7_____ 五、發明說明 組條件,接著跨過SML/NML介面有效地在其他方向移 動,用以從等同於網路管理層之層級中運用一組條件。 企業模擬器(Business Simulator ) 企業模擬器可以是一種用來展示從一公司目前企業架 構轉換到支援公司次代與新核心網路環境所必須之企業架 構的工具。企業模擬器是一種網路轉換市場供應的構件, 其提供展示與測試環境給公司,以體驗第一手的網路轉換 知識資本與資產。 企業模擬器的目的是要展示網路轉換市場供應能力以 及協助供應者改變得更成功的資產。企業模擬器描述典型 核心網路供應者之操作基礎架構轉換到使用次代網路技 術,重新定義組織架構與增強人力程序來傳遞高價値企業 利益,如新利潤與戲劇性操作成本降低。 次代網路(NGN)企業模擬器槪觀 NGN企業模擬器提供一未來電傳通訊的實際生活觀 點。就其本身而言,模擬器爲公司/使用者提供知識機 具,以便於安全無風險的環境中在實做之前學習,而不是 在一產品環境中藉由實做來學習。除了經驗法則外,模擬 器還提供爲什麼的法則,其爲一種對公司/使用者邁向新 世界網路領域之基本知識資本。 然而學習經驗只是NGN企業模擬器的一層面。它爲 新的電子經濟實施可以使電子客戶與通訊供應者創造網路 致能服務的構件。它可以是整合性企業(策略、程序、技 術與人員)方式來傳遞新世界網路。此乃因爲在實體網路 4HICKMAN/200026TW,AND1P122.TW 190 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------訂--------- (請先閱讀背面之注咅?事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合作社印製 A7 _____Β7____ 五、發明說明()W) 型式中模擬技術本身無法提供增加價値給客戶。爲簡單說 明電子商務產品與服務的衝擊,必須有一整體的方法。客 戶會想知道轉換到NGN對下游產生之反應。提供新網路 服務之程序應該爲何?哪些支援系統爲必須以確保服務品 質?什麼樣的組織基礎架構是被需要的?這些重要的問題 與許多其他問題將由NGN企業模擬器以及可整合至企業 模擬器之許多服務所回答。參考第59圖,其繪示一些可 以整合在企業模擬器中的範例服務。 NGN企業模擬器架構 如第60圖所示,NGN企業模擬器之構件支援並整 合四種策略平台:程序優良、致動技術、策略優良並且對 透過將人力效能依比例最佳化之最大化企業效能而言是重 要的。因此,企業整合方法爲NGN企業模擬器架構的中 心’而每一企業能力將被定義成人員、程序與技術之功 會b 。 藉由整口網路轉換資產以及如第61圖所示來自宜他 市場供應之資產,NGN企業模擬器可利用整個企業整合 框架。 策略 實施NGN企業模擬器之策略構件應該主要著力於下 列網路轉換市場供應資產: ~ 轉換方式 企業診斷硏究 企業架構藍圖版本1.0與2.04HICKMAN / 200026TW, AND1P122.TW The paper & degree is applicable to Chinese National Standard (CNS) A4 specification (21〇χ 297 public love) A7 1226164 B7_____ 5. The invention explains the group conditions, and then crosses the SML / NML interface effectively in other directions Mobile to apply a set of conditions from a level equivalent to network management. Business Simulator (Business Simulator) A business simulator can be a tool used to demonstrate the transition from a company's current enterprise architecture to the enterprise architecture necessary to support the company's next-generation and new core network environment. The enterprise simulator is a component of the network conversion market supply, which provides a demonstration and testing environment for companies to experience first-hand network conversion knowledge capital and assets. The purpose of the Enterprise Simulator is to demonstrate the ability of the network conversion market to supply and assist suppliers to change more successful assets. Enterprise simulators describe the transformation of the operating infrastructure of typical core network providers to the use of next-generation network technologies, redefining organizational structures and enhancing human processes to deliver high-value, enterprise benefits such as new profits and dramatic operating cost reductions. Next Generation Network (NGN) Enterprise Simulator: NGN Enterprise Simulator provides a real-life view of future telex communication. For its part, simulators provide companies / users with the knowledge they need to learn before they are implemented in a safe, risk-free environment, rather than in a production environment. In addition to the rule of thumb, the simulator also provides a rule of why, which is a basic intellectual capital for companies / users to move into the new world of cyberspace. However, the learning experience is only one level of the NGN enterprise simulator. It is the building block for a new e-economic implementation that enables electronic customers and communications providers to create network-enabled services. It can be an integrated enterprise (strategy, process, technology, and people) approach to delivering the New World Network. This is because in the physical network 4HICKMAN / 200026TW, AND1P122.TW 190 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) -------- Order ------- -(Please read the note on the back? Matters before filling out this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 Printed by the Employee Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 _____ Β7 ____ V. Description of Invention () W) Type Analog technology alone cannot provide an increase in price to customers. To simply illustrate the impact of e-commerce products and services, there must be a holistic approach. Customers will want to know the downstream response to the transition to NGN. What should be the process for providing new Internet services? What support systems are necessary to ensure service quality? What organizational infrastructure is needed? These important questions and many others will be answered by the NGN Enterprise Simulator and many services that can be integrated into the Enterprise Simulator. Refer to Figure 59, which illustrates some example services that can be integrated into an enterprise simulator. The architecture of the NGN Enterprise Simulator is shown in Figure 60. The components of the NGN Enterprise Simulator support and integrate four strategic platforms: excellent procedures, actuation technology, excellent strategies, and the maximization of the enterprise by optimizing human efficiency in proportion. Efficiency is important. Therefore, the enterprise integration method is the center of the NGN enterprise simulator architecture, and each enterprise capability will be defined as the function of people, procedures and technologiesb. By converting assets across the entire network and assets from other markets as shown in Figure 61, the NGN Enterprise Simulator can leverage the entire enterprise integration framework. Strategy The strategy components for implementing the NGN Enterprise Simulator should focus on the following network conversion market supply assets: ~ Conversion methods Enterprise diagnosis research Enterprise architecture blueprints version 1.0 and 2.0
4HICKMAN/200026TW, AND1P122.TW ------------裝--------訂---------. (請先閱讀背面之注意事項再填寫本頁) 191 1226164 B7 五、發明說明(识幻 網路創造程序模型 MNS/NM可交付項 (請先閱讀背面之注意事項再填寫本頁) 其他市場供應資產,如端點對端點、最佳化顧客運作 程序 要定義與實施NGN企業模擬器程序可以利用操作圖 譜(Operations Map)。第62圖繪示一種操作圖譜的範 例。此一特殊操作圖譜描述與定義15個服務與網路管理 程序,其可以在大部分的通訊服務提供者網路中發現。此 模型係廣爲接受之產業標準。 使用電傳通訊操作圖譜將有助於: 保證與其他使用者/提供者在一產業標準程序模型上之操 作的可互相操作性;以及 藉由連結到熟知的程序定義與描述來加速NGN模擬器的 首次公開。 技術 實施NGN企業模擬器的技術構件著重在兩個領域: 網路架構 服務與網路管理系統 人員 經濟部智慧財產局員工消費合作社印製 實施NGN企業模擬器的人員構件在答覆下列客戶問 題時扮演重要的角色: 數百位工程師要如何訓練與部署,以將網路從電路交換轉 換與遷移到封包交換? 發展封包交換環境需要什麼新的技術? 4HICKMAN/200026TW, AND1P122.TW 192 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 ____B7__ 五、發明說明(M3) 次代網路NOC要如何組織? 顧客維護中心員工要如何訓練與引入他們的新角色? NGN企業模擬器之企業能力 新世界“用途”網路 操作支援服務 網路支援服務 企業支援服務 企業管理服務 電子商務服務 新世界“用途”網路 網路“用途”是位在支援基礎架構之下,其提供智慧 型連接於各種不同NGN構件之間。他們可以包括回程通 訊電路設施(back-haul circuit facilities)、寬頻交換 構築、存取裝置、路由器、終端裝置等等。參考第63 圖,其繪示用途網路之範例。在此能力中,程序亦將被定 義做爲網路創造,如第64圖所示。這些程序將使客戶可 以建構NGN網路能力,使得NGN產品與服務,如電子 商務應用,可以於容量、可獲取性以及服務品質方面所支 援。 下列NGN企業模擬器之示範位置依據如電訊工作 (telework)與智慧商店(電子商務)等解決中心的接近 度被選出。因此,每一個位置,如帕羅奧圖(電子商務)、 明尼阿波利斯(Minneapolis)(電訊工作)、蘇菲雅安地 波利斯(Sophia Antipolis) (ACTP)、諾斯布魯克(未 4HICKMAN/200026TW, AND1P122.TW 193 本紙張尺度適用中國國家標準(CNS)A4規袼(210 X 297公釐) 4 (請先閱讀背面之注意事項再填寫本頁) 訂---------線 經濟部智慧財產局員工消費合作社印製 A7 1226164 ___B7____ 五、發明說明(丨外) 來版本)、溫莎(智慧商店一未來版本)、達拉斯 (INFORMART—未來版本)、馬尼拉(電訊工作一未來版 本),具有其可提供給整個NGN企業模擬器的能力之策 略重要性。此外,用途網路可以具有附加能力以進行交 互操作。 操作支援系統(OSS) 操作支援系統能力提供所需的基礎架構’其接受顧客 的服務訂單,追蹤訂單進度,並當完成訂單時通知顧客。 系統也可以提供安裝與組態資訊給特定的顧客,包括顧客 預設設備之安裝與組態。請參考第65圖。 此外,OSS系統可以負責接收來自顧客之服務抱 怨,解決抱怨以滿足顧客,並且提供修理狀態或回復行 動。它也包括在服務描述與SLA中所定義的監控、管理 與服務品質報告。行動可以包括立即重新組態或監控在服 務等級基礎上之服務品質,以能夠決定服務等級是否一致 地達成。 最後,OSS系統可以確保網路操作品質係依據所需 要的網路效能目標。 要支援OSS基礎架構,必須發展下列程序: 服務與網路供應 銷售 訂單處理 服務組態 服務與網路供應4HICKMAN / 200026TW, AND1P122.TW ------------ Installation -------- Order ---------. (Please read the precautions on the back before filling in this Page) 191 1226164 B7 V. Description of the invention (MNS / NM deliverables of the illusion network creation program model (please read the notes on the back before filling this page) Other market supply assets, such as end-to-end, best To define and implement an NGN business simulator program, you can use an operations map. Figure 62 shows an example of an operation map. This special operation map describes and defines 15 service and network management programs. It can be found in most communication service provider networks. This model is a widely accepted industry standard. The use of telex communication operation maps will help to: Ensure an industry standard process model with other users / providers Interoperability of the above operations; and accelerate the first public release of the NGN simulator by linking to well-known program definitions and descriptions. Technical implementation The technical components of the NGN enterprise simulator focus on two areas: network architecture services and network Road management system The personnel component of the Intellectual Property Bureau of the Ministry of Personnel and Economics, printed by the Consumer Cooperative, and implemented the human component of the NGN Enterprise Simulator, plays an important role in answering the following customer questions: How do hundreds of engineers train and deploy to convert and migrate networks from circuit switching To packet exchange? What new technology is needed to develop a packet exchange environment? 4HICKMAN / 200026TW, AND1P122.TW 192 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) 1226164 A7 ____B7__ V. Description of the invention (M3 ) How is the next-generation network NOC organized? How should the customer maintenance center staff train and introduce their new roles? NGN Enterprise Simulator Enterprise Capabilities New World "Use" Network Operation Support Services Network Support Services Enterprise Support Services Enterprise Management Services E-commerce services New World "Use" Network "Use" is under the supporting infrastructure, which provides intelligent connection between various NGN components. They can include back-haul circuit facilities ), Broadband switching infrastructure, access devices, routers, End devices, etc. Refer to Figure 63, which shows an example of a use network. In this capability, procedures will also be defined as network creation, as shown in Figure 64. These procedures will allow customers to build NGNs Network capabilities enable NGN products and services, such as e-commerce applications, to be supported in terms of capacity, availability, and service quality. The following example locations of NGN enterprise simulators are based on telework and smart stores (e-commerce ) Etc. The proximity of the solution center is selected. Therefore, every location, such as Palo Alto (e-commerce), Minneapolis (telecommunications work), Sophia Antipolis (ACTP), Northbrook (not 4HICKMAN / 200026TW, AND1P122.TW 193 This paper size applies the Chinese National Standard (CNS) A4 (210 X 297 mm) 4 (Please read the precautions on the back before filling this page) Order -------- -Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 1226164 ___B7____ V. Description of invention (from outside), Windsor (Smart Store 1 future version), Dallas (INFORMART-future version), Manila (Telecommunications Work-Future) Version), with the strategic importance of its ability to be provided to the entire NGN enterprise simulator. In addition, purpose-built networks can have additional capabilities for interoperability. Operational Support System (OSS) The Operational Support System provides the required infrastructure, which accepts customer service orders, tracks the progress of orders, and notifies customers when orders are completed. The system can also provide installation and configuration information to specific customers, including customer installation and configuration of preset equipment. Please refer to Figure 65. In addition, the OSS system can be responsible for receiving service complaints from customers, resolving complaints to satisfy customers, and provide repair status or response actions. It also includes monitoring, management, and service quality reports as defined in service descriptions and SLAs. Actions can include immediate reconfiguration or monitoring of service quality based on service levels to be able to determine whether service levels are being achieved consistently. Finally, the OSS system can ensure that the quality of network operations is based on the required network performance goals. To support the OSS infrastructure, the following processes must be developed: Service and network provisioning Sales order processing Service configuration Service and network provisioning
4HICKMAN/200026TW,AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(H5) 服務與網路保證 問題處理 顧客、QoS管理 服務品質管理 服務問題解決 網路庫存管理 網路維護與恢復 網路資料管理 網路支援服務 在電路交換架構中,進階智慧網路扮演創造與提供新 服務的重要角色。然而在封包環境中,網路支援服務 (Network Support Services,NSS)滿足服務創造環 境的角色。在NGN企業模擬器中,此能力可以包括從政 策伺服器到目錄伺服器的構件。 電子商務應用 臝得涉及電子商務商務之通訊公司青睐的腳本包括一 個環境,在其中NGN環境被認爲是通訊包裝的重要部 分,或電子商務於消費者與零售商之間驅使固定的通訊。 做爲這些通道之具潛力的提供者,通訊公司在許多產業中 藉由採用電子商務來持續獲利。要處理即將到來的戲劇性 改變,服務提供者必須改善顧客服務,生產力(降低成 本),市場能力,以及市場速度。就其本身而言,NGN 企業模擬器可以說明電子商務應用如何被支援,不僅從網 路能力之觀點,同時從操作與管理之前景來看。 4HICKMAN/200026TW, AND1P122.TW 195 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) •-----------裝--------訂 i (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 B7 五、發明說明()<U ) NGN企業模擬器之使用與優勢 第66圖繪示一種在電子商務環境中展現企業能力的 方法6600。在步驟6602中,提供資料連接性於位在不 同地理位置之複數個網路站址之間。在步驟6604中,從 其中一個站址接收展示資料。展示資料顯示一個或多個站 址的企業能力。在步驟6606中,展示資料被組織成一展 示格式,如藉由將資料組織在包含於後述之物件容器的物 件中。在步驟6608中,展示資料透過網路以展示格式傳 送到另一個站址。 在本發明的實施範例中,展示資料爲企業模擬。在其 他實施例中,展示資料包括由其中一個站址所提供之產品 /服務能力的展示。展示資料可以選擇性地以即時方式被 接收,就如同其產生時一般。可以被支援之範例網際網路 協定服務包括串流音訊、串流視訊、傳真傳輸與接收、以 及網際網路電話的至少其中之一。資料連接性應該要提供 於至少八個站址之間,其如第71圖所繪示(以下繪詳 述)。 展示格式中的組織 以展示格式表示之展示資料的組織係由應用發展系統 所執行,其讓使用者可以僅僅由在範例的物件中定義連結 來創造可重複使用的"物件容器(object containers)”。 利用在此稱爲階層囊包(Hierarchical Encapsulation) 的技術,系統便自動地隔離使用者所建立之物件容器的外 部依存物。 4HICKMAN/200026TW, AND1P122.TW 196 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝--------訂---------線 (請先閱讀背面之注音?事項再填寫本頁) 經濟部智慧財產局員工消費合作社印5衣 1226164 A7 _____B7 五、發明說明(丨ψ)) 包容於其他物件中的物件並不是隱藏於他們的物件容 器環境中,或緊緊連結於物件容器環境。相反地,他們與 那些環境的連接相當鬆散,因此可以更容易地被重複使用 於其他環境中。藉由包含於另一物件中的這一項優點,包 含的物件自動地被提供存取其環境的能力。基本上,對它 所包含的物件而言,物件容器爲一種參考環境參考框架 (environmental frame of reference) ° 例女口 ,除非被 作者撤銷,否則物件自動地接收送到其物件容器之訊息。 他們可以自動地存取他們的物件容器所知的資料。他們的 位置甚至相對於其物件容器來決定。 再者,物件從他們的特性中被分解。藉由定義兩種不 同的物件類型(其中一種會修正另一種的特性)並且此兩類 型之物件鬆散地耦接(亦即,暫時連結),系統提供一機制 給作者來修改一個物件的特性,其僅利用將其中一物件視 爲被包含於另一個物件。將物件由其容器移開便移除該特 性。以此方式,作者可以很容地修改一個物件的特性並且 在其他環境中再使用之。4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ------------ Installation -------- Order-- ------- (Please read the notes on the back before filling out this page) Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Invention Description Service and Network Assurance Problem Handling Customer, QoS Management Service Quality Management Service Problem Solving Network Inventory Management Network Maintenance and Recovery Network Data Management Network Support Service The important role of services. However, in a packet environment, Network Support Services (NSS) fulfill the role of service creation environment. In the NGN Enterprise Simulator, this capability can include components from a policy server to a directory server. E-Commerce Applications The script favored by telecommunications companies that barely involve e-commerce businesses includes an environment in which the NGN environment is considered an important part of communication packaging, or e-commerce drives fixed communications between consumers and retailers. As a potential provider of these channels, communications companies continue to profit from the use of e-commerce in many industries. To deal with the dramatic changes that are coming, service providers must improve customer service, productivity (reduced costs), market capabilities, and market speed. For its part, the NGN Enterprise Simulator can explain how e-commerce applications are supported, not only from the perspective of network capabilities, but also from the perspective of operations and management. 4HICKMAN / 200026TW, AND1P122.TW 195 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) • ----------- installation -------- order i (Please read the precautions on the back before filling this page) 1226164 Printed by B7 of the Intellectual Property Bureau Employee Consumer Cooperative of the Ministry of Economic Affairs V. Description of the invention () < U) The use and advantages of the NGN Enterprise Simulator Method of Demonstrating Enterprise Capabilities in an E-Commerce Environment 6600. In step 6602, data connectivity is provided between a plurality of network sites located in different geographic locations. In step 6604, display materials are received from one of the sites. The presentations show the capabilities of the business at one or more sites. In step 6606, the display data is organized into a display format, such as by organizing the data in objects contained in an object container described later. In step 6608, the display data is transmitted to another site in the display format via the network. In the embodiment of the present invention, the display material is an enterprise simulation. In other embodiments, the display material includes a display of product / service capabilities provided by one of the sites. Display materials can be selectively received in real time, just as they were when they were generated. Example Internet protocol services that can be supported include at least one of streaming audio, streaming video, fax transmission and reception, and Internet telephony. Data connectivity should be provided between at least eight sites, as shown in Figure 71 (detailed below). Organization in the display format The organization of the display data in the display format is performed by the application development system, which allows users to create reusable " object containers by simply defining links in the example objects Using the technology called Hierarchical Encapsulation here, the system automatically isolates the external dependencies of the object container created by the user. 4HICKMAN / 200026TW, AND1P122.TW 196 This paper standard applies Chinese national standards ( CNS) A4 specification (210 X 297 mm) ------------ install -------- order --------- line (please read the note on the back first ? Please fill in this page again.) Printed on the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 1226164 A7 _____B7 V. Description of the Invention (丨 ψ)) Objects contained in other objects are not hidden in their object container environment or tight Tightly connected to the object container environment. Instead, they are fairly loosely connected to those environments, so they can be reused more easily in other environments. With the advantage of being contained in another object, the package The contained object is automatically provided with the ability to access its environment. Basically, for the objects it contains, the object container is an environmental frame of reference ° unless it is revoked by the author, Otherwise objects automatically receive messages sent to their object containers. They can automatically access data known to their object containers. Their location is even determined relative to their object containers. Furthermore, objects are taken from their characteristics Decomposition. By defining two different object types (one of which modifies the other) and the two types of objects are loosely coupled (that is, temporarily linked), the system provides a mechanism for the author to modify the properties of an object. A feature that only considers one of the objects to be contained in another. The feature is removed by removing the object from its container. In this way, the author can easily modify the characteristics of an object and in other contexts Use it again.
在此所描述的實施例中,系統被最佳化以爲互動多媒 體應用或“標題(title),,之發展。此多媒體著作系統提供 需要少量(如果有的話)腳本或程式之視覺著作介面給它 的使用者(作者)。系統使用一種以物件爲基礎之著作形 式,其作者直接創造與組態範例物件,一般係藉由拖曳與 放下(dragging and dropping)圖符(icon)與形成對 話框。 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁)In the embodiment described here, the system is optimized for the development of interactive multimedia applications or "titles." This multimedia authoring system provides a visual authoring interface that requires a small amount (if any) of scripts or programs to Its user (author). The system uses an object-based form of writing. The author directly creates and configures example objects, usually by dragging and dropping icons and forming dialog boxes. 4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page)
-裝---I----訂---------線I 1226164 __ 經濟部智慧財產局員工消費合作社印制农 A7 B7 發明說明(丨Μ) 作者可以創出兩種基本類型的物件··元件與修改物。 元件代表實際特性或與另一個作者標題互動的角色。元件 一般可以被連結到外部媒體(如文字、聲音、圖畫、動畫 與電影),並且具有與該媒體相關之某些固有特徵。 作者可以藉由於兀件中倂入修改物(Modifier)來 輔助元件固有的特性。這些修改物提供元件能夠更進一步 定義元件是什麼的性質(稱爲變數)與更進一步決定元件做 什麼的能力。一種特別的修改物類型,稱爲行爲,可以包 含額外的行爲與其他修改物,用以提供作者創造出複雜元 件“人格”的~種機制。 在此實施例中,元件與行爲兩者均爲物件容器,即可 以包含(亦即被連結至)其他物件範本之物件範本。元件可 以包含修改物與其他元件,並且行爲可以包含包括其他行 爲的修改物。 藉由將元件合倂入元件,作者可以創作出元件之結構 階層,每一個元件爲它所包含的元件提供一環境“參考框 架”。這些“母(parent) ”元件使作者可以提供結構做 爲他們的標題,並且在元件間建立模型關係。 元件可以與在高元件層級之另一個元件通訊,而不必 管他們的子元件(child element)。就某一層面而言,元 件藉由創造一模組介面囊包他們的子元件,藉由此介面元 件的子元件可以與該元件容器外部的物件通訊。-Install --- I ---- order --------- line I 1226164 __ Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs, printed agricultural A7 B7 Invention Description (丨 M) The author can create two basic types Objects ·· Components and modifications. Symbols represent actual characteristics or roles that interact with another author's title. Components can generally be linked to external media (such as text, sound, pictures, animations, and movies) and have some inherent characteristics associated with that media. The author can assist the inherent characteristics of the component by incorporating modifiers into the components. These modifications provide the ability of the component to further define what the component is (called a variable) and the ability to further determine what the component does. A special type of modifier, called behavior, can contain additional behaviors and other modifiers to provide authors with a mechanism to create complex element “personality”. In this embodiment, both the component and the behavior are object containers, which can include (ie, be linked to) object templates of other object templates. Elements can include modifiers and other elements, and behaviors can include modifiers that include other behaviors. By combining components into components, authors can create the structural hierarchy of components, and each component provides an environmental "reference frame" for the components it contains. These "parent" components allow authors to provide structures as their titles and build model relationships between the components. Components can communicate with another component at a high component level, regardless of their child elements. At a certain level, components encapsulate their subcomponents by creating a modular interface, through which the subcomponents of an interface component can communicate with objects outside the component container.
同理,藉由在行爲中合倂行爲(與其他修改物)’並全 部位於一元件中,作者在元件中創造出一行爲階層·,亦 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 訂---------線 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(丨(^ ) 即,元件內部“人格”。在元件人格的內容內,每一個行 爲提供一環境“參考框架”予其所包含的修改物。這些 “母”行爲使作者可以在元件的整體人格內之不同的行爲 間模擬其關係。 實際上,元件繼承由他們內部行爲階層所提供的特 性。因爲元件與修改物是不同的、鬆散連結的物件,作者 可以僅僅以在元件加入修改物(或移除修改物)來修改一個 元件特性。 藉由利用結構與行爲階層,系統提供予物件容器重要 的的重複使用性,以隔離元件與行爲的外部依附性。基本 上,系統自動地囊包住作者的物件容器。一但被囊包住, 他們便可以在其他環境中被重複使用。再者,藉由鬆散地 將元件連結到它所包含的修改物,系統使作者可以修改他 們的元件,使得在維護與元件外部環境面對面之一演化的 階層囊包時,可以繼承與不繼承特性。 使用一種稱爲過繼的技術,作者可以使一元件被過一 新的母元件“收養”。使用稱爲移植的類似技術,作者可 以“移植”一個元件的行爲(或整個“人格”)到另外一個元 件。 因爲階層囊包被整合到由作者物件容器所決定的結構 與行爲階層中,作者便自動獲得此技術的助益。其元件與 行爲因此可以選擇地重複使用。 例如,一種稱爲階層訊息廣播的機制提供一結構化訊 息系統,其將訊息從起始目的往下到結構與行爲階層廣播 4HICKMAN/200026TW, AND1P122.TW 199 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線 (請先閱讀背面之注意事項再填寫本頁) A7 B7 1226164 五、發明說明(^>0) 至所有的子系元件與修改物。此機制將一物件容器隔絕做 爲封本意爲物件容器內之任一物件的所有訊息之一集中絕 對的目標。此機制使物件容器在其他環境中的重複使用性 變得容易’於該環境中此物件容器之新“母”元件將自動 地提供訊息。 另一種稱爲階層變數範疇的機制使得變數自動地對所 有變數之母元件或行爲的子系物件爲可存取。此機制隔絕 物件容器對該物件容器外部之變數之依附性,但仍在他傳 承的“環境中”。藉由使該些變數爲依賴變數之物件容器 中的物件所知悉,物件容器可以被移到另一個環境,其具 有定義良好的外部介面,知道哪些外部變數被假設存在於 該環境中。 然而另外一種被稱爲階層相對位置機制決定一子元件 相對於其母元件之位置。因此,子元件自動地隨其母元件 移動。此機制隔絕元件之外部位置依附性;亦即,元件環 境對元件位置的影響。 除了“內建”元件與修改物,系統透過“構件 ΑΡΓ是有相當的延伸性。構件API使程式設計者能夠 無縫地整合新的修改物(與支援他們的服務)到系統中。 系統也提供一整合於系統之階層訊息廣播機制的中介 應用通訊機制。藉由提供網路訊息修改物與對應的服務, 作者可以標定一訊息到另一計劃/標題(以及在其本身的計 劃/標題中)中的任一元件,並且利用結構與行爲階層來傳 播該訊息到子系元件與修改物。如同在內部計劃/標題訊 4HICKMAN/200026TW, AND1P122.TW 200 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公爱) --------------------訂---------線# (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 經濟部智慧財產局員工消費合作社印製 1226164 A7 ^____B7- ------ 五、發明說明(M\) 息的情形一般,藉由經過新的母元件提供訊息,此機制 物件容器的重複使用性容易在其他環境中實施。 除了促進物件容器之選擇性地重複使用性外’此 機制也提供一種基礎架構,用以依據每一個別的計劃/標 題之物件階層,來標定與傳播訊息。 並非限制在物件之間對“點對點,,訊息的通訊’對中 介應用通訊,系統利用每一作者爲內部應用通訊所建構之 相同的物件階層。以此方式,可以標定一訊息給另一個應 用之物件容器,而不必知道在該物件容器中的哪一個物件 將要處理該訊息。目標應用之結構與行爲階層會決定訊息 要如何處理。作者只需要同意訊息的名稱與意義,而不必 煩惱最終處理該訊息之物件的名稱或甚至於功能。 系統的中介應用訊息機制使作者可以不僅傳送訊息到 另一個計劃/標題,也可以傳送附加在這些訊息中的資 料。此資料可以是從簡單的整數、字串以及其他共同的資 料型式到相當複雜的表單、複合物件,甚至包含其結構與 行爲階層的整個物件容器。在後者例子,這些“電傳 (t e 1 e ρ 〇 r t e d ) ”的物件容器不僅僅爲資料,並且必須 被示範於目標計劃/標題中。就如同在計劃/標題中的元件 可以動態地被“複製(cloned) ”或“消除 (killed) ” ,與“過繼”(或使他們的修改物“移植” 到)到另一個“母”物件容器,而這些“電傳”的物件容 器也必須於目標計畫/標題中被“複製”或示範,及被過 4HICKMAN/200026TW, AND1P122.TW 201 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------MW t--------tr---------φ (請先閲讀背面之注意事項再填寫本頁) 1226164 A7In the same way, by combining behaviors (and other modifications) in behaviors and all located in a component, the author creates a behavioral hierarchy in the component. Also 4HICKMAN / 200026TW, AND1P122.TW This paper standard applies to China Standard (CNS) A4 specification (210 X 297 mm) (Please read the precautions on the back before filling out this page) Order --------- line 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 5. Description of the invention (丨 (^)) That is, the "personality" inside the component. Within the content of the component personality, each behavior provides an environment "reference frame" to the modifications it contains. These "mother" behaviors allow the author to Simulate the relationship between the different behaviors of the component's overall personality. In fact, components inherit the characteristics provided by their internal behavioral hierarchy. Because components and modifications are different and loosely connected objects, authors can simply use Add modifiers (or remove modifiers) to modify a component's characteristics. By using the structure and behavior hierarchy, the system provides important reusability to the object container to The external dependency of components and behaviors. Basically, the system automatically encloses the author's object container. Once enclosed, they can be reused in other environments. Furthermore, by loosely enclosing the components Linked to the modifications it contains, the system allows authors to modify their components so that when maintaining a hierarchical bag that evolves face-to-face with the component's external environment, it can inherit and not inherit properties. Using a technique called adoptive, Authors can "adopt" an element through a new parent element. Using a similar technique called transplantation, the author can "transplant" the behavior (or the entire "personality") of one element to another. Because the hierarchy is encapsulated Integrated into the structure and behavior hierarchy determined by the author's object container, the author automatically benefits from this technology. Its components and behavior can therefore be selectively reused. For example, a mechanism called hierarchical message broadcasting provides a structured Information system, which broadcasts information from its original purpose down to the structure and behavior hierarchy. 4HICKMAN / 200026TW, AND1P12 2.TW 199 This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) -------------------- Order ------ --- line (please read the precautions on the back before filling this page) A7 B7 1226164 V. Description of the invention (^ > 0) to all sub-components and modifications. This mechanism isolates an object container as a seal It is intended to be an absolute target for all the messages of any object in the object container. This mechanism makes the reuse of the object container in other environments easy. In this environment, the new "parent" component of the object container will be Automatically provide information. Another mechanism, called hierarchical variable categories, makes variables automatically accessible to the parent components or behavioral child objects of all variables. This mechanism isolates the dependence of the object container on the variables outside the object container, but it is still in the "environment" he inherited. By making these variables the objects in the variable-dependent object container, the object container can be moved to another environment, which has a well-defined external interface and knows which external variables are assumed to exist in that environment. However, another mechanism called hierarchical relative position determines the position of a child component relative to its parent component. Therefore, the child component automatically moves with its parent component. This mechanism isolates the external location dependency of the component; that is, the effect of the component environment on the location of the component. In addition to the "built-in" components and modifications, the system has considerable extensibility through "components API. Component APIs allow programmers to seamlessly integrate new modifications (and services that support them) into the system. The system also Provide an intermediary application communication mechanism integrated with the hierarchical message broadcasting mechanism of the system. By providing network message modifiers and corresponding services, the author can mark a message to another plan / title (and in its own plan / title) ), And use the structure and behavioral hierarchy to spread the message to the child components and modifications. As in the internal plan / title 4HICKMAN / 200026TW, AND1P122.TW 200 This paper standard applies Chinese National Standard (CNS) A4 specification (210 X 297 public love) -------------------- Order --------- line # (Please read the precautions on the back before (Fill in this page) Printed by the Employees 'Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed by the Consumers' Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed 1226164 A7 ^ ____ B7- ------ V. Description of Invention (M \) Provided by the new parent component, this The reusability of manufactured object containers is easy to implement in other environments. In addition to promoting selective reusability of object containers, this mechanism also provides an infrastructure for the object hierarchy of each individual plan / title. Calibration and dissemination of information. It is not restricted to "point-to-point, communication of information 'to intermediary application communication between objects. The system uses the same object hierarchy that each author constructs for internal application communication. In this way, a message can be assigned to an object container of another application without having to know which object in the object container will process the message. The structure and behavioral hierarchy of the target application determines how the message is handled. The author only needs to agree with the name and meaning of the message, without having to worry about the name or even the function of the object that ultimately processes the message. The system's intermediary applies a message mechanism that allows authors to send messages not only to another project / title, but also to materials attached to those messages. This data can range from simple integers, strings, and other common data types to fairly complex forms, composite objects, and even entire object containers that contain their structure and behavior hierarchy. In the latter example, these "telephone (te e e ρ ο r t e d)" object containers are not only informational, but must be demonstrated in the target plan / title. Just as elements in a plan / title can be dynamically "cloned" or "killed", and "passed" (or have their modifications "ported" to) another "parent" object Containers, and these "telephone" object containers must also be "copied" or demonstrated in the target project / title, and have been 4HICKMAN / 200026TW, AND1P122.TW 201 This paper standard applies to China National Standard (CNS) A4 (210 X 297 mm) ----------- MW t -------- tr --------- φ (Please read the notes on the back before filling in this (Page) 1226164 A7
五、發明說明α〇χ) 經濟部智慧財產局員工消費合作社印製 繼或移植到他們的新目標“母,,物件容器(例如中介應用 訊息的初始目的地)。 藉由利用物件參考變數(0bject Reference Variables),作者可以指定訊息的初始目的地做爲在結 構與/或行麵層中(在交互計畫/標題內)之—物件的 相對或絕對點。作者可以藉由標定一訊息到任一已知的物 件容器(包括最高“計劃,,層級)來平衡他們在目標計劃/ 標題中之結構與行爲階層的知識程度。藉由動態地解決此 參考’在標定可能在自己的結構與行爲階層中移動之物件 時系統提供作者相當的彈性。 “表單變數(list variable) ”提供作者一方便的 機制’用以在其他事物中標定出多個遠端計劃/標題。此 機制在多使用者標題中是相當有用的,其使用者的數目可 以動態地改變。 指定遠端主機之表單或陣列的能力使作者可以以單一 網路訊息修改物(如通常所需)標定一訊息給所有主機,而 不必在必要時犧牲標定一或多個個別主機的能力。 同時,作者可以藉由利用瀏覽器外掛及“開放URL 修改物”插入一標題於一全球資訊網網頁中。以此機制, 作者可以提供與多標題互動之能力給一使用者(在瀏覽器 視窗中的內容)。任一元件可以動態地連結到另一個標題 (或打開在全球資訊網上之任一網頁),其就像回應任何標 題內或跨標題傳送之運行訊息一般容易。V. Description of the Invention α〇χ) The Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs printed or transplanted to their new target "mother, object container (such as the initial destination of the intermediary application message). 0bject Reference Variables), the author can specify the initial destination of the message as the relative or absolute point of the object in the structure and / or line layer (in the interaction plan / title). The author can mark a message to Any known object container (including top-level, plan, level) to balance their knowledge of structure and behavioral hierarchy in the target plan / title. By dynamically addressing this reference, the system provides considerable flexibility for authors when calibrating objects that may move in their own structure and behavioral hierarchy. "List variable" provides a convenient mechanism for authors' to mark multiple remote plans / titles among other things. This mechanism is quite useful in multi-user titles, where the number of users can be changed dynamically. The ability to specify forms or arrays of remote hosts allows authors to label a message to all hosts with a single network message modifier (as is usually required) without having to sacrifice the ability to calibrate one or more individual hosts when necessary. At the same time, the author can insert a title into a World Wide Web page by using a browser plug-in and "open URL modifier". With this mechanism, authors can provide the ability to interact with multiple titles to a user (content in a browser window). Any component can be dynamically linked to another headline (or open any page on the World Wide Web), just as easily as responding to running messages sent within or across any headline.
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 公爱) 11--1 JAW — I--丨丨—訂—!-丨! (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 _______B7__ 五、發明說明(:L〇3>) (請先閱讀背面之注音?事項再填寫本頁) 最後,系統架構大致上爲與平台無關。標題可以是在 多種平台上使用。再者,由於在系統中之平台相關層的隔 離’因此僅需要些微修改,整個著作環境可以成爲各種平 台的轉口。 腳本使用 依據NGN企業模擬器中的能力,各種不同的腳本會 被定義爲代表NGN環境。每一個腳本將是能力的混合, 以確認客戶既有企業操作模型與NGN之間的特定企業架 構差距。此方法確保伴隨於致能底層能力之挑戰爲明顯地 加重。再者,某些腳本可以被定製以符合特定客戶之需 求。對此,可以進行與客戶之規劃交談,以在如在明尼阿 波里斯的電傳中心等解決方案中心排練這些能力,。整個 要旨係向客戶說明實用的轉換方法,其引導他們到新世界 網路。 網路原型腳本範例(顧客服務腳本) 經濟部智慧財產局員工消費合作社印製 第67圖繪示在NGN原型(或其他)網路上之電子商 務能力如何經由模擬來展示。在步驟6700中,網路上之 資料連接被提供於一模擬使用者、一模擬產品配送者、一 模擬產品供應商與一模擬金融服務提供者之間。在步驟 6702中,電子目錄於網路上顯示。電子目錄顯示模擬產 品供應商所銷售的產品。在步驟6704中,顯示模擬使用 者在瀏覽網路上的電子目錄。在步驟6706 ’網路上的諮 詢被顯示於模擬使用者以及與此在電子目錄上顯示銷售之 產品相關的模擬配送者之間。步驟670 8顯示模擬使用者4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 specification (210 public love) 11--1 JAW — I-- 丨 丨 —Order—! -丨! (Please read the notes on the back before filling this page) 1226164 A7 _______B7__ V. Invention Description (: L〇3 >) (Please read the note on the back? Matters before filling out this page) Finally, the system architecture is roughly the same as the platform Nothing. The title can be used on multiple platforms. Furthermore, due to the isolation of platform-related layers in the system, only minor modifications are needed, and the entire authoring environment can become a re-export for various platforms. Script usage Depending on the capabilities in the NGN Enterprise Simulator, various scripts are defined to represent the NGN environment. Each script will be a mix of capabilities to identify the specific enterprise architecture gap between the customer's existing enterprise operating model and NGN. This approach ensures that the challenges accompanying enabling the underlying capabilities are significantly exacerbated. Furthermore, certain scripts can be customized to meet specific customer needs. In this regard, a planning conversation with a customer can be conducted to rehearse these capabilities at a solution center such as the Telegraph Center in Minneapolis. The whole idea is to explain to customers a practical conversion method that leads them to the New World Network. Sample Network Prototype Script (Customer Service Script) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Figure 67 shows how electronic business capabilities on the NGN prototype (or other) network can be demonstrated through simulation. In step 6700, a data connection on the network is provided between a simulated user, a simulated product distributor, a simulated product supplier, and a simulated financial service provider. In step 6702, the electronic catalog is displayed on the network. The electronic catalog displays products sold by analog product suppliers. In step 6704, an electronic catalog of the simulated user browsing the Internet is displayed. At step 6706 ', the online inquiry is displayed between the simulated user and the simulated distributor related to the product displayed for sale on the electronic catalog. Step 670 8 shows the simulated user
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) A7 B7 1226164 五、發明說明 對產品的選擇。在步驟6710,模擬使用者在線上校閱使 用者帳號後授權付款。例如,模擬使用者可以被描述校閱 一產品帳單’其可以即時爲模擬使用者所接收。 較佳地’在網路上支援之網際網路協定服務包括串流 音訊、串流視訊、傳真傳輸與接收,以及多點網路電話的 至少其中之一。此外較佳地,在模擬使用者與模擬產品配 送者之間的諮詢以串流音訊與視訊來操作。 所提及之方法的原型腳本範例可以是在My Site顧客 使用者、支援網頁店面的遠端通話中心工人(配送者)、產 品公司(供應商)以及金融服務組織之間的互動交易式網際 網路商務經驗。每一個模擬使用者、模擬產品配送者、模 擬產品供應商與模擬金融服務提供者可以選擇性地位於網 路上獨一的站址,如使用者在明尼阿波里斯站址而通話中 心工人在帕羅奧多站址。 藉由使用IP基礎式資料、音訊及全動畫視訊電話系 統來提供對時區與位置不敏感之勞力以操縱網頁店面,遠 端通話中工作者心可強調網路能力,來充分利用進化的網 路世界之24小時的本質。 產品供應商可以是音訊視覺娛樂公司,其與網頁商務 供應商合夥以銷售由NGN所傳遞之音訊與視訊內容,並 且最後經由MySite應用程式所管理之具有網頁瀏覽器 能力的觀看程式中呈現給顧客。4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) A7 B7 1226164 V. Description of invention The choice of product. In step 6710, the simulated user authorizes the payment after checking the user account online. For example, a simulated user can be described as reviewing a product bill 'which can be instantly received by the simulated user. Preferably, the Internet Protocol services supported on the network include at least one of streaming audio, streaming video, fax transmission and reception, and multipoint internet calling. It is also preferred that the consultation between the analog user and the analog product distributor is operated by streaming audio and video. Examples of prototype scripts of the mentioned methods can be interactive transactional Internet between My Site customer users, remote call center workers (deliverers) supporting web storefronts, product companies (suppliers), and financial services organizations Road business experience. Each simulated user, simulated product distributor, simulated product supplier, and simulated financial service provider can be selectively located at a unique site on the network. For example, if the user is at the Minneapolis site and the call center worker is at the PA Site of Roodo. By using IP-based data, audio, and full-motion video phone systems to provide time-insensitive and location-insensitive labor to manipulate web storefronts, workers in remote calls can emphasize network capabilities to take full advantage of the evolving network The 24-hour nature of the world. The product supplier can be an audio visual entertainment company that partners with a web commerce vendor to sell audio and video content delivered by NGN and presents it to customers through a web browser capable viewing program managed by the MySite application. .
MySite顧客可以實際地在購買內容之前瀏覽或取樣 該內容(IP音訊與視訊串流),向在網站上按鈕上的店 4HICKMAN/200026TW, AND1P122.TW 204 本纸張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線^一^ (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 經濟部智慧財產局員工消費合作社印製 1226164 A7 ---—_B7_____ 五、發明說明(10$) 面操作員諮詢(IP視訊會議),與在瀏覽器組態上之主 題事物專家協力將購買的內容解碼(T.120白板(wllite-boarding)與應用程式分享),在國外參與內容之作者的 問答電話對談(多點IP電話)。校閱一交易花費的即時 帳單(跨越IP-FAX提供到聯合訊息信箱之即時帳單), 最後在線上校閱帳戶後授權附費(安全網際網路銀行業 務)°金融服務組織會展示網路能力而與第三方加値服務 提供#以安全堅固的方式進行介面與支援。 即時帳務能力展示OOS/BSS之轉換到次代網路支 援系統。 此模型也可爲其他檔案所使用,用以展示產業轉換的 可行性’並且跨越產業與市場單位來協助這些市場供應可 交付項之銷售 顧客服務腳本敘述 下表以一詳細的基本等級,描述上述腳本。其描述腳 本的主要構件以及它所展示的NGN能力(以技術來分 類)。MySite customers can actually browse or sample the content (IP audio and video streaming) before purchasing the content, and go to the shop on the button on the website 4HICKMAN / 200026TW, AND1P122.TW 204 This paper standard applies Chinese National Standard (CNS) A4 specification (210 X 297 mm) -------------------- Order --------- line ^ 一 ^ (Please read the note on the back first Please fill in this page for further information) Printed by the Employees 'Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed by the Employees' Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 ---—_ B7_____ V. Description of invention (10 $) Operator consultation (IP video conference) Decode the purchased content in cooperation with the subject matter experts on browser configuration (T.120 whiteboard (wllite-boarding) and application sharing), Q & A phone conversations with authors participating in content abroad (multi-point IP phone). Check the real-time bill for a transaction (the real-time bill provided across the IP-FAX to the joint message mailbox), and finally check the account online to authorize the surcharge (secure Internet banking) ° The financial service organization will demonstrate the network capabilities And third-party plus services provide # a secure and robust interface and support. Real-time accounting capabilities demonstrate the transition from OOS / BSS to next-generation network support systems. This model can also be used by other files to show the feasibility of industrial transformation 'and to help customers in these markets supply deliverables across industries and market units. Customer service script description The table below describes the above with a detailed basic level script. It describes the main components of the script and the NGN capabilities it shows (classified by technology).
My Site顧客經由網站 按鈕向店面操作員諮詢< IP音訊與視 訊串流 5視訊會議My Site customer inquires store operator via website button < IP audio and video streaming 5 video conference
4HICKMAN/200026TW,AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 2054HICKMAN / 200026TW, AND1P122.TW This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 205
1226164 A7 B7 五、發明說明(X_〇b)1226164 A7 B7 V. Description of the invention (X_〇b)
My Site顧客與在瀏覽 器組態上之主題事物專家 協力以將購買的內容解 碼。 T.120白板 與應用程式 共享 ------ B0004 顧客在國外與內容之作者 加入電話Q/A交談。 多點IP電話 Γ 顧客校閱交易花費的即時 帳單。 跨越ip-fax 提供到 一聯合訊息 信箱提出良P 時帳務 B 0 0 0 6 在一線上帳號檢示後,顧 客授權付款。 安全網際網 路銀行業務 網路原型腳本範例(服務提供者操作腳本) 經濟部智慧財產局員工消費合作社印製My Site customers work with subject matter experts on browser configuration to decode purchased content. T.120 Whiteboard Sharing with the application ------ B0004 Customers abroad and content authors join the phone Q / A conversation. Multipoint IP Phone Γ The customer reviews the instant bill for the transaction. Provided across a ip-fax to a joint message, the account was submitted at the time of good P. B 0 0 0 6 After checking the online account, the customer authorized the payment. Safe Internet Banking Example of Network Prototype Script (Service Provider Operation Script)
第68圖繪示模擬服務提供者網路之操作的方法 6800。在步驟6802中,提供原型寬頻網路;亦即上述 之NGN網路。此網路能夠做語音、資料與視訊資訊的通 訊。服務提供者、企業對企業協同腳本與電子商務腳本的 能力繪示在步驟6804之原型寬頻網路上。原型寬頻網路 的能力展示在步驟6 8 06。這些能力係選自於一能力群 組,包括:允許連接到一實人操作員;捕捉與組織關於發 話者之資訊以顯示;允許在通話者間之語音通訊期間的資 料轉移;以及接收語音與鍵盤輸入並儲存相同的資料於信 箱中。較佳地,關於發話者的資訊包括對一回覆通話的可 獲得資訊、接觸資訊以及緊急通話中其中之一。 選擇性的進一步操作包括展示企業對顧客之電子商務 腳本。另一個選擇性地進一步操作包括展示允許通話者在 206Figure 68 illustrates a method 6800 for simulating the operation of a service provider network. In step 6802, a prototype broadband network is provided; that is, the NGN network described above. This network can communicate voice, data and video information. The capabilities of the service provider, business-to-business collaboration script and e-commerce script are shown on the prototype broadband network in step 6804. The capabilities of the prototype broadband network are shown in steps 6 8 06. These capabilities are selected from a capability group, including: allowing connection to a real operator; capturing and organizing information about the caller for display; allowing data transfer during voice communication between callers; and receiving voice and Enter and store the same information in the mailbox using the keyboard. Preferably, the information about the caller includes one of available information for a reply call, contact information, and an emergency call. Optional further operations include displaying business-to-customer e-commerce scripts. Another optional further operation includes showing the caller at 206
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 五、發明說明(10,) 通話期間去參考內部與外部資源的能力,並且進一步擷取 與發話者通話之一方可存取的資訊。 做爲模擬的一部份,瀏覽互動可以顯示於服務提供者 與從家中存取原型寬頻網路的顧客之間。原型寬頻網路選 擇性可被展不的其中之一 B纟力爲接收語音與鍵盤輸入,並 且將輸入儲存於信箱中,重播一預定長度的語音輸入,並 將一預定量的鍵盤輸入轉換爲聲音做爲重播之目的。以下 的章節提供對原型寬頻網路之某些能力的更詳細描述。 由已發展與整合的構件所致能的功能性 下列腳本描述由企業模擬器之電傳供應者所展示之智 慧寬頻次代網路所致能的應用與功能性。 通話者ID資訊:此爲在一進行中語音之短文/語音 訊息的傳送,或視訊通話或多媒體協同會議的例子,熱連 結到上至會衝擊到決策市場程序之微小資訊的關於內文之 詳細資訊。 智慧隨從:有能力呼叫網路式隨從,以派遣工作,如 使用語音、傳真、電子郵件與視訊內容傳遞訊息,設定會 議,分配隨選表單內容包裝,從聯合信箱回覆“現場”通 話(在0CTEL中選項#8的現場版本)。 攧取者:捕捉與組織除了發話時間及發話者ID之外 關於發話者的詳細資訊;例如:有空能回覆電話的資訊 (若你的訊息爲緊急,在一小時之內何處可以找到你),聯 絡號碼(語音、視訊、多媒體、IP位址等,或若不緊急, 可以找到你之最佳時間與位址)。 4HICKMAN/200026TW, AND1P122.TW 207 本纸張尺度適用中國國家標準(CNS)A4規格(210 X 297公ίΊ " (請先閱讀背面之注意事項再填寫本頁) 訂---------線爲 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 五、發明說明(1坤) 資料向量:允許發話者去參考內部或外部資訊來源, 其受話者在回電之前需要先校閱,或在通話期間討論並擷 取接受通話方可存取的內容。 詳細通知:例如,不是呼叫要求受話方檢查信箱,而 應該呼叫或電話通知告知你已接收7個訊息,3個緊急訊 息來自安德魯休斯、喬福漢德與布魯斯巴克特;訊息的短 主旨(可以是在緊急訊息的前十秒重播或從聲音轉換爲文 字或文字到聲音;其依據通知機制,亦即若爲PDA,則 從聲音到文字,若是電話或音訊感知裝置,則轉換聲音到 文字並且在裝置上重播。 網頁控制應用:應用會使供應者能授權給端點使用者 經由公開但安全之網際網路來跨越服務接手控制,藉此釋 放供應者責任與平凡無利潤工作之成本負擔,並同時地改 善生產力與顧客滿意度。 供應者與加値服務提供者能力 經濟部智慧財產局員工消費合作社印製 通話中心工作人員的角色由支援開始改變,到銷售專 業服務到共同設計,NGN原型賦予這些能力,如電子附 費整合型多媒體互動,電子銷售(諮詢銷售)與對傳統顧客 與網路服務使用者新血兩者的電子支援,如貿易協會共同 形成產業外部網路來傳遞跨企業通訊。 NGN OSS :啓動爲一提案命令與控制應用程式,其 提供需要用來實施與完成來自上述網站控制應用所肇始之 端點使用者的要求之後端功能。再者,此應用可以致能一 供應者來供應與啓動新服務,其在依據最佳化次代供應者 4HICKMAN/200026TW, AND1P122.TW 208 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 經濟部智慧財產局員工消費合作社印製 五、發明說明(1力) 企業程序下以直覺與高生產力方式跨越NGN之電路與封 包區段。 此外,原型可以展示供應者支援功能’如上線或離線 下訂單的功能,接著在數分內驗證信用’使服務訂單組態 生效,以涉及此程序之最少數的使用者操作員的方式供 應、測試並啓動服務。此能力將大爲改善供應者之效率與 生產力,因爲傳統時間架構從下訂單到服務啓動爲21到 60天,端視服務的複雜程度。使用NGN系統能力,此 間隔可以減少21至60 °最後’將提供端點使用者一個 前所未有的網路觀點,其藉由警訊、效能、以及衝擊用戶 使用的服務之困難資訊來傳遞服務。這些能力改善顧客對 供應者之信心,並呈現出供應者爲前置的顧客服務導向組 織。 NGN企業模擬器的利益 NGN企業模擬器之特定利益分爲三方面:NGN網 路提供者利益、聯盟與供應商合夥利益與客戶利益。此三 者列於下表。 學習工具-NGN企業 模擬器提供 在無風險環 境中NGN 環境之第一 明確的觀 點。網路展 示客戶能夠 銷售工具-NGN企業模擬 器給客戶第一 NGN環境之透 明觀點。其亦於 展示網路提供者 之實施與傳遞能 力時展示客戶能 夠展開之加値服 銷售憑據-NGN 企業模擬器將 使網路提供者聯盟與供 應商合夥之產品與第一 已證明方案相關。導致 在NGN市場積極部署 其產品。 4HICKMAN/200026TW, AND1P122.TW 209 本紙張尺度適用中國國家標準(CNS)A4規袼(210 X 297公釐) -----------衣--------訂---------線 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明(αίο) 經濟部智慧財產局員工消費合作社印製 展開的加値 服務。 務。 “單站購 物,,- NGN企業 模擬器展示 所有可以在 次代網路上 供應的服務 與能力。經 由單站購物 環境,客戶 可以選擇整 個解決方案 或特定的構 件。 “單站購物” -因爲NGN 企 業模擬器從所有 網路提供者之通 訊市場供應物展 示資產與方案, 它使得客戶可以 在一整合環境中 看見許多解決方 案。 提升影像-NGN 企業模擬器爲 聯盟與供應商合夥人提 供網路提供者之直接關 聯,即一個創新的企業 整合器。 訓練-NGN企業 模擬器爲客 戶之雇員提 供訓練學 校,以學習 如何管理與 操作網路。 訓練- NGN企業模擬 器可以用來訓練 網路提供者之人 員網路實施與 NGN創造、轉 換、能力與服務 之傳遞。 多重供應- 因爲NGN企業模擬器 可以合倂多重市場供 應,聯盟與供應商合夥 人可以跨越許多服務供 應來平衡他們的產品與 投資。 導引服務-因爲NGN 企業模擬器 爲一側式環 境,它可以 讓客戶在無 風險的環境 中展開一新 的服務。 領導角色-經由NGN企業 模擬器的創造, 網路提供者可以 展現他本身成爲 一創新的領導 者,宜建立第一 個次K網路操作 模型。 領導角色一 ί由NGN企業模擬器 的創造,聯盟與供應商 合夥人將在通訊產業中 被認爲是思想的領導 者。 租用設備-利用連結客 戶的網路到 建立NGN方法 論與MO資 產- 未來銷售- NGN企業模擬器在網 路提供者及聯盟與供應 4HICKMAN/200026TW, AND1P122.TW 210 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 裝---- 1226164 A7 B7 五、發明說明(工\丨) NGN企業模 擬器,NGN 企業模擬器 使客戶可以 租用網路設 備,而不必 自己購買。 NGN企業模擬 器可以展示特定 BIM與計劃可 交付項,如方法 學、工具集、工 作計畫、預算與 腳本模型,其可 被平衡以促進與 執行約定。 商合夥人之間建立一個 關係。此關係可以在 NGN網路在客戶端實 施時引入未來銷售(產 品)。 最低風險-因爲NGN企業 模擬器平衡其他 內部網路提供者 市場供應以及選 則之聯盟與供應 商合夥人之知識 以及設備,它降 低NGN企業模 擬器之成本。 最低風險- 因爲NGN企業模擬器 利用網路提供者之網路 技術與資源,它降低聯 盟與供應商合夥人的投 資。 未來實驗-NGN企業模擬 器爲未來網路提 供者、選則的供 應商與客戶解決 方案之實驗創造 一可延伸環境 企業模擬器之主要構件 (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印制衣 企業模擬器之目前範疇包括數個主要構件。請參考第 69圖。陰影部分表示在網路架構範疇內之構件。 通訊需求 目的:建立NGN企業模擬器網路之槪要需求 方法連結:NS方法第4.0版-網路規劃可交付項 網路架構能力之目的 4HICKMAN/200026TW, AND1P122.TW 211 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) A7 B7 1226164 五、發明說明(Wl) 網路架構之通訊需求係從其應該要完成之下列基本目 的之表單所得到。 網路應該在站址閭提供資料連接。它可以致能位於特定站 址(如在帕羅奧多之電子商務,明尼阿波尼斯與蘇菲亞安 地波里斯之網路創造工具)之遠端能力展示。 網路應能夠支援進階IP服務(如VoIP、IP上傳真、 IPVPN)之特定檔案的展示。網路應該提供一定程度的服 務品質來支援這些進階IP服務。 網路應該允許網路創造(Network Creation,NC)能力 以“現場環境”方式展示。亦即NC展示資料可以來自現 場網路,而不是來自虛擬資料的資料庫。 網路應該允許網路保證(Network Assurance,NA)能 力以“現場環境”方式展示。 網路應該允許網路供應(Network Provisioning,NP) 能力以“現場環境”方式展示。 網路必須跨越骨幹中之ATM執行IP交談,如同這些是 使用於NGN網路與新核心網路中之較佳技術。 網路必須夠堅固以做爲電傳解決中心客戶之媒介與次代服 務之客戶市場試驗。 建議的發表計畫 企業模擬器可以經過數個月的時間以數個階段來加以 部署。不同的站址位置可以以如第70圖所示之能力發表 計畫以輪替基準(rolling basis)來連接到網路架構。 位置需求 4HICKMAN/200026TW, AND1P122.TW 212 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) ----訂---------線^11^". 經濟部智慧財產局員工消費合作社印製 1226164 A7 ________B7 _ 五、發明說明 在示範實施例中,網路架構可以連接全球8個位 置;每一個均在完成整體企業模擬器之目標中扮演特定角 色。 網路架構可以如第71圖所示於範例位置之間提供連 接。 1·明尼阿波里斯:平衡在電傳網路上所執行的工作,並 可以用來做爲第一層網路操作中心。 2·帕羅奧多:可以用來展示電子商務能力。 3·蘇菲亞安地波里斯:主控CST,並因此爲歐洲公司的 主要位置。蘇菲亞安地波里斯可以主控尾隨明尼阿波里斯 之第二層網路操作中心。 4·諾斯布魯克:主導方法學與電子商務能力的硏究與發 展。 5·溫莎:可以被連接以用來展示次代智慧商店環境。 6·達拉斯:爲資訊市場位置並也可以提供通話中心設施以 整合到企業模擬器中。 7·馬德里:在歐洲最重要的電傳工作解決中心,並對 ELA客戶工作可能爲相當重要的。 8·聖拉蒙··可以用來展示電子商務能力。 更多或不同的位置可以依附在企業模擬器中。在此 刻’這些將做爲範例的核心之子集合。未來位置可以被加 以規劃、設計與建造,如同上列任何位置的精確複製一 般。 4HICKMAN/200026TW, AND1P122.TW 213 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) r·裳--------訂---------. 經濟部智慧財產局員工消費合作社印製 1226164 A7 B7 經濟部智慧財產局員工消費合作社印制衣 五、發明說明(1\斗) 頻寬需求 頻寬需求的決定應該在容量規劃階段做出。一開始的觀念 設計假設對第一版而言,2MB/S之ATM能力會滿足連 接起始站址(如明尼阿波里斯,蘇菲亞安地波里斯與帕羅 奧多)的頻寬需求。 在計劃生命期間頻寬需求會改變,當更進一步的決策考慮 到供應者服務與電子商務應用需要被支援之處與第三方可 能使用網路之處。下列在硬體需求的假設便依此考慮而被 做出。設計應該選擇在容量升級上有最大調整能力之方 案。 效能需求 有一項需求爲在企業模擬活動期間要完全具有可利用性。 由於在節點之間時區的不同,實際上,這對24x 7之可 利用性造成高等級需求。因爲此需求可能導致在人員方面 之過度投資,故這需求可在網路架構之第一次發佈尙沒有 公司(可能如客戶市場試驗)會使用網路基礎架構時加以降 低。隨著網路使用量,此資源會線性增加。 合適的服務等級協議可以在網路轉換市場供應客戶與以整 體網路維護的要價方之間被定義 安全需求 網路應該在每一個存取點與每一層級(亦即實體與邏 輯)提供一定程度的安全。此外,雖然網路管理平台一般 提供安全管理功能,網路架構應該要與這些功能相容並且 加以支援。 4HICKMAN/200026TW, AND1P122.TW 214 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注咅^事項再填寫本頁) - 訂---------線 _ A7 1226164 ---------B7 _ 五、發明說明(:x丨5) 通訊觀念架構設計 目的:提供不同觀念之網路設計替代方案之高階槪觀,並 且評估相對的優點與缺點。 連接方法:NS方法第4.0版-網路規劃可交付項 網路應該符合這些高階需求: 一般能力: 支援視訊會議,如網路會議(NetMeeting)與Intel之 ProShare 〇 支援串流視訊。 支援IP電話(與PABX —起整合)。 支援客戶主機之3 27 0模擬,並從3 270主機列印。 支援遠端登錄(telnet)與X-Window對UNIX主機之 交談。 支援於電傳網路與客戶站址之間之FTP之檔案傳輸。 支援在電傳網路內部與客戶站址之HTTP流量。 支援客戶特定郵件流量(MS Mail,MS Exchange, Lotus Notes,HP Open Mail)以及 SMTP 與 LDAP 〇 支援在電傳網路站址與客戶站址之間的檔案伺服器存取。 支援電傳網路視窗工作平台流量(Teleworks Windows Workbench traffic,如 SQL*Net) 〇 可靠性: 7*24支援 依據計劃或使用者指定需求,應該於需要時提供備用連接 (Redundant link) 〇 4HICKMAN/200026TW, AND1P122.TW 215 ^張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) --------------------訂---------線 (請先閱讀背面之注音?事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(WG) 網路管理: 管理應該由中央維護組織提供’其可以提供服務等級協議 (Slab’s),而不是具有散佈於多個不同組織的管理方 式。 支援簡單網路管理協定(Simple Netwwk Management Protocol,SNMP) 〇 觀念設計替代方案-利益比較 此節提供每一個觀念設計替代方案的描述。它顯示可以被 面對的不同類型之協同合作。每一腳本的評估係於高層級 提供。要完成此高層級分析,主要評估標準被描述,以爲 著重於網路架構之主要需求。 主要評定因素 對每一個槪念設g十替代方案之需要加以硏讀的重要層 面如下所述。他們是選擇最佳解決方案之主要驅動者。 1.模擬器需求 網路架構應該支援下列網路能力: 網路創造 服務與網路提供/啓動 服務與網路保證 在網路能力的頂端,企業模擬器可以具有特徵豐富之 服務平台,其提供下列次代服務能力。 基本IP資料服務系列 VoIP服務系列 IP VPN服務系列 4HICKMAN/200026TW, AND1P122.TW 216 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------裝---------訂·-------- (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(αη) 對非通訊產業使用者,企業模擬器可以展示如何有效 地在電子經濟中使用新的企業能力。這些新企業能力可以 從不同的組織,如 CST(Center of Strategic Technology)中加以平衡,因而顯示電子經濟環境。例 如: 在蘇菲亞安地波里斯之達文西II (或其他類似物)。 在英國溫莎之智慧商店 在美國之其他電子零售商與電子銀行業務環境 2·網路成本 這是一個主要層面,它將硏究分享整個網路基礎架構 或某些與其他群組的連結之可能性。網路建構與操作成本 必須仔細地調查,甚至在高層級的細節部分,以便定義計 劃策略。分享網路的選擇會牽涉到分散成本的定義方法。 實施時間 建立網路所需要的時間必須仔細地硏究,特別是因爲 它一般常常需要等60個工作天來建立一國際站址間的高 容量連結。硬體設備(元件設備)之傳遞也會有長時間的延 遲。 安全 當槪念架構計劃Cisco與HP選擇站址間之互相連 接時,此方面不應該被低估。因此,網路設計必須提出此 重要問題。它也代表腳本選擇的主要關鍵。安全是許多使 用者的主要關注點,所以解決方案必須要能夠以網路之安 4HICKMAN/200026TW, AND1P122.TW 217 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ------------ - - -----訂--------I (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明說明(工丨8) 全本質來說服它們,特別是在本文其網路目標也必須能夠 讓使用者來執行“市場試驗(Market Trial)”.。 5. 流量混合/頻寬管理 當評估與第二網路分享網路或採取使用已安裝或已規 劃的服務網基礎架構選擇的機會時,流量的分配必須加以 特別注意。網路上的流量並不限制於企業模擬器應用/服 務所產生,因此降低控制、預測與規劃網路容量之能力。 6. 網路管理 應該由企業模擬器所展示的能力強烈地與網路管理活 動結合。在連結與網路元件分享之處,應該檢驗在網路管 理上的控制要如何進行。有效的網路管理可能需要單—接 觸點作爲管理與服務等級問題之擴大。 7. 網路可管理性 可管理性比較與採取決定的能力有關聯;亦即做出基 本改變而不必妥協於分享網路基礎架構之實體。此稱爲方 案所提供之自由度等級,且在此計畫內容中,其意指爲了 滿足期望而在網路上保持控制的能力。 備用4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to the Chinese National Standard (CNS) A4 specification (210 X 297 mm) 1226164 V. Description of the invention (10,) The ability to refer to internal and external resources during a call, and further extract Information accessible to one of the callers. As part of the simulation, browsing interactions can be displayed between service providers and customers who access the prototype broadband network from home. One of the prototype broadband networks that can be selectively displayed is to receive voice and keyboard input, store the input in a mailbox, replay a predetermined length of voice input, and convert a predetermined amount of keyboard input into Sound is used for replay purposes. The following sections provide a more detailed description of some of the capabilities of prototype broadband networks. Functionality enabled by developed and integrated components The following script describes the applications and functionality enabled by the Smart Broadband Generation Network shown by the telex provider of the Enterprise Simulator. Caller ID information: This is an example of an ongoing short voice / voice message transmission, or a video call or a multimedia collaborative conference. It is hot-linked to detailed information about the text that will impact the decision-making market process. Information. Smart followers: Ability to call web-based followers to dispatch work, such as using voice, fax, email, and video content to deliver messages, set up meetings, assign on-demand form content packaging, and respond to "on-site" calls from a joint mailbox (at 0CTEL Live version of option # 8). Snapper: Capture and organize detailed information about the caller in addition to the time of the call and the caller ID; for example: information that can answer the call when available (if your message is urgent, where can you be found within an hour ), Contact number (voice, video, multimedia, IP address, etc., or if it is not urgent, you can find your best time and address). 4HICKMAN / 200026TW, AND1P122.TW 207 This paper size is applicable to China National Standard (CNS) A4 (210 X 297) quot " (Please read the precautions on the back before filling this page) Order ------- -The line is printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 B7 V. Description of invention (1 Kun) Data vector: Allows the caller to refer to internal or external sources of information. The callee needs to review the call before calling back. Or discuss during the call and retrieve what the callee can access. Detailed notification: For example, instead of calling to ask the callee to check the mailbox, you should call or call to inform you that 7 messages have been received and 3 emergency messages from Andrew Hughes, Joe Ford, and Bruce Backett; short message message (can be replayed in the first ten seconds of an emergency message or converted from voice to text or text-to-sound; it is based on the notification mechanism, that is, from PDA, from voice To text, if it is a phone or audio-aware device, convert the sound to text and replay it on the device. Web control application: The application enables the supplier to authorize the end Users take control of services across services via an open but secure Internet, thereby freeing up supplier responsibility and the cost burden of ordinary, non-profit work, while simultaneously improving productivity and customer satisfaction. Supplier and service provider capabilities The role of the printed call center staff in the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs has changed from support to sales of professional services to co-design. NGN prototypes give these capabilities, such as electronic premium integrated multimedia interaction, electronic sales (consulting sales) Electronic support for both traditional customers and the new blood of network service users, such as trade associations to form an industrial external network to communicate cross-enterprise communications. NGN OSS: Launched as a proposal command and control application, which provides needed applications To implement and complete the back-end functions requested by the end-users initiated by the aforementioned website control application. Furthermore, this application can enable a supplier to provision and start new services, which is based on optimizing the next-generation supplier 4HICKMAN / 200026TW, AND1P122.TW 208 This paper size applies to Chinese national standards CNS) A4 specification (210 X 297 mm) 1226164 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 5. Description of the invention (1 force) The enterprise program spans the circuit and packet section of NGN in an intuitive and high-productivity manner. In addition, the prototype can demonstrate supplier support functions 'such as the ability to place orders online or offline, and then verify credit within a few minutes' to validate the service order configuration to supply in a manner that involves the fewest user operators of this process, Test and start the service. This ability will greatly improve the efficiency and productivity of the supplier, because the traditional time structure is 21 to 60 days from order placement to service start-up, depending on the complexity of the service. Using NGN system capabilities, this interval can be reduced by 21 to 60 °. Finally, it will provide an end-user with an unprecedented view of the network, which delivers services through alerts, performance, and difficult information that impacts the services users use. These capabilities improve customer confidence in the supplier and present the supplier as a leading customer service oriented organization. Benefits of the NGN Enterprise Simulator The specific benefits of the NGN Enterprise Simulator are divided into three areas: NGN network provider benefits, alliance and supplier partnership benefits, and customer benefits. These three are listed in the table below. The learning tool-NGN Enterprise Simulator provides the first clear view of the NGN environment in a risk-free environment. The network shows that customers can sell tools-NGN Enterprise Simulator to give customers a transparent view of the first NGN environment. It also showcases the implementation and delivery capabilities of network providers and demonstrates the capabilities that customers can deploy. Sales credentials-The NGN Enterprise Simulator will enable network provider alliances and supplier partnership products to be related to the first proven solution. This has led to the active deployment of its products in the NGN market. 4HICKMAN / 200026TW, AND1P122.TW 209 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ----------- clothing -------- order- -------- Line (Please read the precautions on the back before filling out this page) 1226164 A7 B7 V. Description of Invention (αίο) Printed and expanded services provided by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. Business. "Single-Stop Shopping,-NGN Enterprise Simulator demonstrates all services and capabilities that can be provided on the next generation network. Through a single-stop shopping environment, customers can choose the entire solution or specific components." Single-stop shopping "-because of the NGN enterprise The simulator displays assets and solutions from the communication market supplies of all network providers, which enables customers to see many solutions in an integrated environment. Improved Image-NGN Enterprise Simulator provides network provision for alliances and supplier partners Directly related to this, an innovative enterprise integrator. Training-NGN Enterprise Simulator provides training schools for customers' employees to learn how to manage and operate the network. Training-NGN Enterprise Simulator can be used to train network providers Personnel network implementation and NGN creation, conversion, ability and service delivery. Multiple Supply-Because NGN Enterprise Simulator can combine multiple market supplies, alliances and supplier partners can balance their products and investments across many service supplies Guidance services-because the NGN Enterprise Simulator is One-sided environment, which allows customers to launch a new service in a risk-free environment. Leadership-Through the creation of the NGN Enterprise Simulator, the network provider can show that he has become an innovative leader. A sub-K network operation model. Leadership role 1 由 Created by the NGN Enterprise Simulator, alliances and supplier partners will be considered leaders in the communications industry. Leasing equipment-using the network that connects customers To establish NGN methodology and MO assets-Future Sales-NGN Enterprise Simulator in Network Providers and Alliances and Supply 4HICKMAN / 200026TW, AND1P122.TW 210 This paper size applies Chinese National Standard (CNS) A4 specifications (210 X 297 mm) ) (Please read the precautions on the back before filling out this page) Installation ---- 1226164 A7 B7 V. Description of the Invention (Working) NGN Enterprise Simulator, NGN Enterprise Simulator enables customers to rent network equipment without having to Buy it yourself. The NGN Enterprise Simulator can showcase specific BIM and plan deliverables, such as methodology, toolsets, work plans, budgets, and scripting models. Can be balanced to facilitate and enforce agreements. Establish a relationship between business partners. This relationship can introduce future sales (products) when the NGN network is implemented on the client side. Minimum risk-because the NGN enterprise simulator balances other internal networks Provider market supply and the knowledge and equipment of selected alliances and supplier partners, it reduces the cost of NGN enterprise simulators. Minimum risk-because NGN enterprise simulators use the network technology and resources of network providers, it reduces Investment of alliances and supplier partners. Future Experiments-The NGN Enterprise Simulator creates the main components of an extensible environmental enterprise simulator for the experiments of future network providers, selected suppliers and customers. (Please read the precautions on the back before filling out this page) Economy The current scope of the Ministry of Intellectual Property Bureau ’s Consumer Cooperative Cooperative Printing and Printing Enterprise Simulator includes several major components. Refer to Figure 69. The shaded parts indicate the components within the framework of the network. Purpose of communication requirements: Essential requirements for establishing a network of NGN enterprise simulators Method link: NS method version 4.0-Purpose of network planning deliverables Network architecture capabilities 4HICKMAN / 200026TW, AND1P122.TW 211 This paper standard applies to China Standard (CNS) A4 specification (210 X 297 mm) A7 B7 1226164 V. Description of invention (Wl) The communication requirements of the network architecture are obtained from the following basic purpose forms that it should accomplish. The network should provide a data connection at the site. It enables the display of remote capabilities at specific sites (such as e-commerce in Palo Alto, network creation tools in Minneapolis and Sofia Antipolis). The network should be able to support the display of specific files for advanced IP services (such as VoIP, Fax over IP, IPVPN). The network should provide a certain level of service quality to support these advanced IP services. The network should allow Network Creation (NC) capabilities to be demonstrated in a "live environment". That is, the NC display data can come from the field network, not from the database of virtual data. The network should allow Network Assurance (NA) capabilities to be demonstrated in a "live environment" manner. The network should allow Network Provisioning (NP) capabilities to be demonstrated in a "live environment". The network must perform IP conversations across ATMs in the backbone, as these are better technologies used in NGN networks and new core networks. The network must be sturdy enough to serve as a customer market trial for telex solution center customers' media and next-generation services. Proposed publication plan The enterprise simulator can be deployed in several stages over a period of months. Different site locations can be published with the capabilities shown in Figure 70. The plan connects to the network architecture on a rolling basis. Position requirements 4HICKMAN / 200026TW, AND1P122.TW 212 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page) ---- Order --- ------ line ^ 11 ^ ". Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 ________B7 _ V. Description of the Invention In the exemplary embodiment, the network architecture can connect 8 locations around the world; Play a specific role in accomplishing the goals of the overall business simulator. The network architecture can provide connections between example locations as shown in Figure 71. 1. Minneapolis: balances the work performed on the telex network and can be used as the first-level network operation center. 2. Palo Alto: Can be used to demonstrate e-commerce capabilities. 3. Sophia Antipolis: Controls CST and is therefore the main location for European companies. Sophia Antipolis can control the second-tier network operations center that follows Minneapolis. 4. Northbrook: leading research and development of methodologies and e-commerce capabilities. 5. Windsor: Can be connected to showcase the next generation smart store environment. 6. Dallas: Provides information market location and can also provide call center facilities for integration into enterprise simulators. 7. Madrid: The most important telex work solution centre in Europe and work for ELA customers may be quite important. 8. San Ramon · Can be used to demonstrate e-commerce capabilities. More or different locations can be attached to the Enterprise Simulator. At this point 'these will be the core children of the paradigm. Future locations can be planned, designed, and built just like exact copies of any of the locations listed above. 4HICKMAN / 200026TW, AND1P122.TW 213 This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before filling this page) r · Shang ------- -Order ---------. Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 A7 B7 Printed by the Consumers’ Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. 5. Description of Invention (1 \ Doo) Bandwidth Demand Bandwidth Demand decisions should be made during the capacity planning phase. The initial concept design assumed that for the first version, the 2MB / S ATM capability would meet the bandwidth requirements of connecting the starting sites (such as Minneapolis, Sophia Antipolis, and Palo Alto) . Bandwidth requirements change during the life of the plan, when further decisions take into account where supplier services and e-commerce applications need to be supported and where third parties may use the Internet. The following assumptions in terms of hardware requirements were taken into account. The design should choose the solution that has the greatest capacity for capacity upgrades. Performance requirements There is a requirement to be fully available during a corporate simulation. Due to the difference in time zones between nodes, this actually creates a high level of demand for 24x7 availability. Because this requirement may lead to overinvestment in personnel, this requirement can be reduced when the first release of the network architecture does not occur (companies (like customer market trials)) will use the network infrastructure. This resource increases linearly with network usage. Appropriate service level agreements can be defined between the network conversion market to supply customers and the bidders who maintain the overall network. Security requirements The network should provide a certain level at each access point and at each level (that is, physical and logical). Degree of security. In addition, although network management platforms generally provide security management functions, the network architecture should be compatible with and support these functions. 4HICKMAN / 200026TW, AND1P122.TW 214 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) (Please read the note on the back ^ ^ before filling this page)-Order ------ --- Line_ A7 1226164 --------- B7 _ V. Description of the invention (: x 丨 5) Communication concept architecture design purpose: to provide a high-level perspective on alternative network design alternatives and evaluate Relative advantages and disadvantages. Connection method: NS method version 4.0-Network planning deliverables The network should meet these high-level requirements: General capabilities: Support video conferences, such as NetMeeting and Intel's ProShare 〇 Support streaming video. Support for IP phones (integrated with PABX). Support 3270 simulation of client host and print from 3270 host. Supports remote login (telnet) and X-Window to talk to UNIX hosts. Support FTP file transfer between telex network and client site. Supports HTTP traffic within telex networks and client sites. Supports customer-specific mail traffic (MS Mail, MS Exchange, Lotus Notes, HP Open Mail) and SMTP and LDAP 〇 Supports file server access between telex network sites and client sites. Support Teleworks Windows Workbench traffic (such as SQL * Net) 〇 Reliability: 7 * 24 support according to plan or user specified requirements, should provide backup link (Redundant link) when needed 〇 4HICKMAN / 200026TW, AND1P122.TW 215 ^ Zhang scale is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) -------------------- Order ---- ----- line (Please read the note on the back? Matters before filling out this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of Invention (WG) Network management: Management should be provided by a central maintenance organization, which can provide service level agreements (Slab's), rather than having management methods spread across multiple different organizations. Supports Simple Netwwk Management Protocol (SNMP) 〇 Conceptual Design Alternatives-Benefit Comparison This section provides a description of each conceptual design alternative. It shows the different types of collaboration that can be faced. Evaluation of each script is provided at a high level. To complete this high-level analysis, the main evaluation criteria are described with a focus on the main requirements of the network architecture. Main assessment factors The important aspects of reading the needs of each alternative are as follows. They are the main drivers of choosing the best solution. 1. Simulator requirements The network architecture should support the following network capabilities: Network creation services and network provisioning / startup services and network assurance At the top of network capabilities, enterprise simulators can have feature-rich service platforms that provide The following next generation service capabilities. Basic IP data service series VoIP service series IP VPN service series 4HICKMAN / 200026TW, AND1P122.TW 216 This paper size applies to China National Standard (CNS) A4 specification (210 X 297 mm) ----------- -Install --------- Order · -------- (Please read the precautions on the back before filling this page) 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Invention Explanation (αη) For non-communications industry users, the business simulator can show how to effectively use new business capabilities in the electronic economy. These new business capabilities can be balanced from different organizations, such as CST (Center of Strategic Technology), thus showing the electronic economic environment. For example: Da Vinci II (or other equivalent) in Sophia Antipolis. The Smart Store in Windsor, UK Other e-retailers and e-banking environments in the United States2. Network costs This is a major dimension, it will explore the possibility of sharing the entire network infrastructure or some links with other groups Sex. Network construction and operation costs must be carefully investigated, even at the high level of detail, in order to define planning strategies. The choice of sharing network involves a definition of decentralized costs. Implementation time The time required to set up the network must be carefully studied, especially since it usually takes 60 working days to establish a high-capacity link between international sites. There may also be long delays in the transfer of hardware equipment (component equipment). Security This aspect should not be underestimated when thinking about the interconnection between the sites selected by Cisco and HP. Therefore, network design must ask this important question. It also represents the main key to script selection. Safety is the main concern of many users, so the solution must be able to use the security of the Internet 4HICKMAN / 200026TW, AND1P122.TW 217 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm)- ----------------- Order -------- I (Please read the precautions on the back before filling out this page) 1226164 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs System A7 B7 V. Description of the invention (Work 8) Convince them in essence, especially in this article, their network goals must also enable users to perform "Market Trial". 5. Traffic Mixing / Bandwidth Management When evaluating opportunities to share a network with a second network or take the choice of using an installed or planned service network infrastructure, special attention must be given to the allocation of traffic. Traffic on the network is not limited to the traffic generated by enterprise simulator applications / services, thus reducing the ability to control, predict and plan network capacity. 6. Network management The capabilities that should be demonstrated by the enterprise simulator are strongly combined with network management activities. Where links and network components are shared, it should be examined how controls in network management are performed. Effective network management may require single-contact contacts as an extension of management and service level issues. 7. Network manageability The manageability comparison is related to the ability to take decisions; that is, to make basic changes without compromising the entities that share the network infrastructure. This is called the degree of freedom provided by the scheme, and in this plan, it means the ability to maintain control on the network in order to meet expectations. spare
依賴何種型式的服務與在何種情況下其將被使用,網 路構築的網路架構應該提供備用連結來保證一定程度的服 務等級,以防止失誤發生。備用的需求在原型計劃中可能 不是必須,但是若有其中一可能合夥人(如TWNet)提出 要求,便需要加以好好地考慮。另一方面,爲展示NGNDepending on what type of service and under what circumstances it will be used, the network architecture of the network should provide backup links to ensure a certain level of service to prevent errors from occurring. Standby requirements may not be necessary in the prototype plan, but if one of the potential partners (such as TWNet) makes a request, it needs to be carefully considered. On the other hand, to showcase NGN
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 1226164 A7 ---2Z----__五、發明說明 企業模擬器能力,必須要有一個完全的網狀網路 (meshed network) ° 槪念設計替代方案與利益比較之敘述 選項1:完全所有權(私人網路) 此選項涉及以私有連結來連接每一個站址,而不利用 任何既有網路。因此它暗示所有的站址需要裝配必須的網 路元件。 利益 缺點 流量限制於企業模擬器所定 義與管理之服務所產生的流 量。除非決定部分可用容量 要再銷售,否則沒有頻寬分 可管理性-網路的完全所有 權給予完全的自由度來決定 整體網路架構,來管理流量 等等(沒有分享決定!)。 網路管理-在管理網路上之 完全控制(NMS/MN市場 供應可以有完美的測試實驗 室來實驗他們所提的方 案),服務保證與服務供應 系統可以在一無風險的環境 中進行測試。 透過如Band-X之中間人 再販售頻寬 大筆投資(租用連結,滴 路元件),操作成本(需要 適當地放入網路管理結 構)。 實施時間(運送網路元件與 安裝連結的延遲) 需要安裝備用連結以提供 可靠的網路(增加成本) 需要適當地放入安全系統 來保護網路(增加成本), 特別是若網路與某&合夥 人互相連接以及若客戶在 此環境中執行市場試驗 時。 選項1(版本2):完全所有權(與電傳通訊提供者合夥) 在此選項中,可以展開與電傳通訊提供者之聯盟。假 設在此選項中電傳通訊提供者提供免費頻寬。 4HICKMAN/200026TW, AND1P122.TW 219 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公爱) (請先閱讀背面之注音?事項再填寫本頁) 裝---- 訂---------. 1226164 Α7 Β7 五、.發明說明(U0) 利益 所有上冢乏~利益(選項^77^ 全所有權) 就網路元件來說仍需大量投 資,但是與合夥的電傳通訊 提供者合夥可使得連結所需 的成本可以大爲降低。 降低建立連結的實施時間。 備用(完全網狀網路)以低成 本供應。 元當#)運建 路適關ί及 -|、| ί β 罔 ink 力κ ιπίϋ 乂 與建提値 SI1礎時川 點要者須價)°資(W基施遲。 缺需供必有定投本理實延間 該 應 電。通¥ 際盟傳產 國聯ϋ資 立供的 通且提 傳並訊 提次者Μ 訊依供f 戈管 倾路 0 操Af 卜置 件地 之 件時 元的 路盟 網聯 送立 統,夥在 系^)合戶驗 全Θ些客試 安_某若場 入g與及市 放(^路以行 地路網接執 當網若連中 適護是相境 要保別互環。 需以特人此時4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm). -------- Order --------- (Please read the back first Please pay attention to this page and fill in this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs, 1226164 A7 --- 2Z ----__ V. Invention Description The capabilities of the enterprise simulator must have a complete mesh network ( meshed network) ° Design alternative and benefit comparison narrative option 1: Full ownership (private network) This option involves connecting each site with a private link without using any existing network. It therefore implies that all sites need to be equipped with the necessary network components. Benefits Disadvantages Traffic is limited to the traffic generated by the services defined and managed by the Enterprise Simulator. Unless there is a decision to resell part of the available capacity, there is no bandwidth management.-Full ownership of the network gives complete freedom to determine the overall network architecture, manage traffic, etc. (no sharing decision!). Network management-full control over the management network (the NMS / MN market supply can have the perfect testing laboratory to test their proposed solutions), service assurance and service provisioning systems can be tested in a risk-free environment. Through the middleman such as Band-X to resell bandwidth and invest a lot of investment (rental link, drip circuit components), operating costs (need to be properly put into the network management structure). Implementation time (delays in shipping network components and installation links) Requires the installation of backup links to provide a reliable network (increased cost) The need to properly put in a security system to protect the network (increased cost), especially if the network & Partners connect with each other and if clients perform market trials in this environment. Option 1 (Version 2): Full Ownership (Partnership with Telex Communication Provider) In this option, you can expand your alliance with Telex communication providers. It is assumed that in this option the telecom provider provides free bandwidth. 4HICKMAN / 200026TW, AND1P122.TW 219 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 public love) (Please read the note on the back first? Matters before filling out this page) Installation ---- Order --- ------. 1226164 Α7 Β7 V. Description of the invention (U0) All the benefits are lacking ~ The benefits (option ^ 77 ^ full ownership) As for the network components, a large amount of investment is still required, but the telex with the partnership Communication provider partnerships can significantly reduce the cost of connectivity. Reduce implementation time for link building. Spare (fully meshed) is available at low cost. Yuandang #) Yunjian Road is suitable for ί and-|, | ί β 罔 ink 力 κ ιπίϋ 乂 and Jianti 値 SI1 (basic time point price required by key points) ° ° (W Ji Shi late. The lack of supply must have The contract should be submitted in a timely manner. You should call me. If you pass the information provided by the International Alliance of Producers and the National Alliance, and submit the information and submit the information to the person who submitted the information. The League of Nations of the League of Nations sent the Legislative Union, the partners are in the department ^) and the households check all Θ some customers try to install _ some Ruochang enter g and the market (^ Road to the road network access to the network, if the network is suitable for protection It is the realm to protect each other's environment.
選項2:公共網際網路上之VPN 此選項涉及於公共網際網路上經由一虛擬私人網路來 連結每一個站址。此解決方案不需使用任何既有或規劃的 連結即可實施。 利益 花費降至最小 企業模擬器的主要能力禾 被展示,因爲在頻寬與網路 管理上之控制不存在。 安全會是於公共網際網路上 傳送流量的議題。 槪念設計替代方案-選擇 裝--------訂---------^ewi (請先閱讀背面之注咅?事項再填寫本頁) 經濟部智慧財產局員工消費合作社印制衣Option 2: VPN on the public internet This option involves connecting each site via a virtual private network on the public internet. This solution can be implemented without using any existing or planned links. Benefits and Costs Minimized The main capabilities of the enterprise simulator were demonstrated because control over bandwidth and network management did not exist. Security is a topic of traffic on the public Internet. I miss design alternatives-choose to install -------- order --------- ^ ewi (Please read the note on the back? Matters before filling out this page) Employees of the Intellectual Property Bureau of the Ministry of Economic Affairs Cooperative prints
選項1(版本2)之“完全所有權(與一電傳通訊提供者 合夥)”是較佳的,特別是因爲它最能符合企業模擬器之 需求。在第72圖中可以發現“替代解決方案評估陣列 (Alternatives Solutions Evaluation Matrix)’’ :它 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7___ 五、發明說明(H\) 的目的是要藉由指定對每一區域之比較評等來評估在一高 層級上每一個替代方案的好處與壞處。 如前所述,“完全所有權”解決方案的主要優點爲符 合企業模擬器之目標並且支援所發展的企業能力(如網路 創造,網路保證與網路供應)之能力。此解決方案比任何 其他方案更能夠滿足目標,因爲一個企業模擬器小組可對 網路擁有完全控制與完全自由度,例如在網路基礎架構的 整體結構上不需與第三方共享決定,不需與第三方混合流 量’且對網路管理具有完全控制,其代表網路保證能力的 主要構件。整體來看,它不僅給予保證以建立無風險的企 業模擬器能力測試環境,也同時提供使用者主持最終“市 場試驗”之測試台。當網路基礎架構可以完全由企業模擬 器小組所擁有時,在此網路連接到非小組組織時所引起的 安全風險可以大爲降低,就像他們沒有連接到外部網路一 般。這並不表示安全特徵可以被忽略,只是此需求在此比 其他各案相較之下較爲不重要,因其他個案會透過一網路 傳送相當機密的資料’而第三方組織對該機密資料具有存 取權。 “完全所有權”解決方案的主要缺點爲其成本與實施 時間。實施的定貨與交貨間相隔的時間代表本解決方案的 缺點。 通訊架構建議 目的:就網路構件來評估槪念網路架構 方法連接:N S方法第4 · 0版—網路規劃可交付項Option 1 (version 2) of "full ownership (in partnership with a telex provider)" is preferred, especially since it best meets the needs of an enterprise simulator. The "Alternative Solutions Evaluation Matrix" can be found in Figure 72: it is 4HICKMAN / 200026TW, AND1P122.TW This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7___ 5. The purpose of the invention statement (H \) is to evaluate the advantages and disadvantages of each alternative at a high level by specifying a comparative rating for each region As mentioned earlier, the main advantages of a "full ownership" solution are the ability to meet the goals of the Enterprise Simulator and support the development of business capabilities such as network creation, network assurance, and network provisioning. Any other solution can better meet the goal, because an enterprise simulator team can have complete control and complete freedom over the network. For example, the overall structure of the network infrastructure does not need to be shared with third parties, and it does not need to be mixed with third parties. Traffic 'and has full control over network management, which represents the main building block of network assurance capabilities. Taken as a whole It not only guarantees the establishment of a risk-free enterprise simulator capability testing environment, but also provides users with a test bed to host the final "market trial". When the network infrastructure can be fully owned by the enterprise simulator team, The security risks caused by connecting to non-group organizations can be greatly reduced, as if they are not connected to the external network. This does not mean that security features can be ignored, but this requirement is compared with other cases. It ’s less important because other cases send fairly confidential information over a network 'and third-party organizations have access to the confidential information. The main disadvantages of a “full ownership” solution are its cost and implementation time. Implementation The time between order and delivery represents the shortcomings of this solution. Suggested purpose of communication architecture: Evaluation of network components in terms of network components. Methodology Connections: NS Method Version 4 · 0—Network Planning Deliverables
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公爱j -----------Aw ^--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印製 A7 B7 ^〜發明說明 介紹 如前所述,“完全所有權,,解決方案是較佳的選項’ 因爲它提供完全的自由度於設計網路構築°在設計網路構 築時有兩個主要的選擇: (1) 簡單連接網路;以及 (2) 供應者等級邊緣網路。 爲了要更加了解內容,以下將詳細描述構成整個網路 之端點對端點基礎架構的主要網路元件分類。 如第73圖所示,在最基本等級上存在一個廣域網路 (WAN) 73〇0以一有用的與具成本效益的方式來連接個 別顧客或社區。顧客網路73〇2包括區域網路(LAN)設備 (非強制性設備)以及其用來連接到WAN 7300之硬體設 備。服務提供者配置硬體、軟體與人員來對其網路做最大 的運用。網路的利用來自於其所致能的服務:每一服務可 以解決顧客問題到多好的程度’〜個服務可以多快地部署 給顧客,以及服務效能可以多可靠。爲了協助將利潤產生 會g力最佳_降低_成本’服務提供者網路通常包括兩 層:邊緣7304與核心7306。網路的“邊緣,,73 04係 用來部署利潤產生服務。核心73〇6係以提供有效的傳輸 與邊緣提供Udge-pr0Vided)流量之頻寬最佳化來將 成本最佳化。第74圖繪示第乃圖中之WAN ”⑽構 件的交互關係。 顧客網路4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 public love j ----------- Aw ^ -------- order- ------- (Please read the precautions on the back before filling this page) 1226164 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 ^ ~ Description of the invention Is the better option 'because it provides complete freedom in designing network construction. There are two main options when designing network construction: (1) simple connection network; and (2) supplier-level edge network To better understand the content, the following will describe the classification of the main network components of the endpoint infrastructure that constitute the entire network. As shown in Figure 73, there is a wide area network (WAN) at the most basic level. 73 〇0 connects individual customers or communities in a useful and cost-effective way. The customer network 7302 includes local area network (LAN) equipment (optional) and the hardware used to connect to WAN 7300. Equipment. Service providers configure hardware, software, and personnel to network The maximum use. The use of the Internet comes from the services it enables: how well each service can solve customer problems' ~ how quickly a service can be deployed to customers, and how reliable the service performance can be. To assist The profit generation will be best_reduced_cost. Service provider networks usually include two layers: edge 7304 and core 7306. The "edge" of the network, 73 04 is used to deploy profit generation services. Core 7306 The cost is optimized by optimizing the bandwidth to provide efficient transmission and edge-provided Udge-pr0Vided traffic. Figure 74 shows the interaction of the WAN "⑽ components in the figure. Customer Network
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297^5^ 222 ------------------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 —_______ B7 _ 五、發明說明b3>) (請先閱讀背面之注音?事項再填寫本頁) 顧客網路7 3 02基本上由區域網路設備構成,用以支 援顧客企業能力。但是構成顧客網路73〇2之重要設備爲 提供存取廣域網路之硬體/軟體。區域網路不僅僅載送資 料流量’也載送語音流量。顧客應用程式之發展需要愈來 愈多的服務與頻寬。此需求主要由遍佈企業與家庭之桌上 電腦上之IP的激增所承擔。服務提供者必須準備好提供 顧客所期待的服務品質,頻寬與加値服務(如IP上的語 音’ IP虛擬私人網路與類似的服務)。 應該要謹記的是,隨著新資料服務的發佈,顧客網路 基礎架構應該要非常彈性以支援此服務,並且應該可調整 以支援頻寬需求的成長。 邊緣網路(Edge Network) 構成邊緣網路7304之網路元件提供服務給此網路的 顧客。換句話說,服務提供者部署一網路邊緣來服務其顧 客。服務企業顧客之零售提供者可以選擇使用其邊緣網路 7304來部署訊框中繼,SNA轉移,IP實體私人網路或 管理的語音/資料服務。加値服務提昇可以選擇性地由邊 緣網路所提供。 經濟部智慧財產局員工消費合作社印製 邊緣網路7 3 04包括帶入端點使用者流量之介面。邊 緣網路7 3 04也提供“交會點(meet point)”或網路終端 點(Network Terminating Point,NTP)於服務提供者 與服務顧客之間一顧客的服務品質感知端視邊緣平台的效 能;服務部署的時間則與在邊緣平台上之供應活動有關; 任何加値服務加強由邊緣平台所致能。因此,邊緣平台提 4HICKMAN/200026TW, AND1P122.TW 223 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 Α7 Β7 五、發明說明α叫) 供最大的機會給相對於競爭之服務差異。邊緣平台的能力 提供具有競爭力的優勢,以部署新的服務。 核心網路 邊緣網路73 04存在以服務顧客,而網路核心73〇6 存在以服務邊緣。核心7306主要負責將來自邊緣裝置 之低速流量串流合倂入高速主幹、簡化網路拓譜以及實現 跨越傳輸基礎架構之頻寬效率。 核心節點必須傳輸非常大量的流量,需要對非常高交 換容量的可調整性。核心7306的可利用性也是確保核 心失誤不會影響到邊緣平台所提供的服務品質之關鍵。最 後,因爲端點使用者顧客不需要直接連接到核心平台,故 不需要在邊緣交換器中所需的介面變化性。反之,核心網 路元件只需要提供高速介面來聚集邊緣流量。 在許多網路中,核心73 0 6提供彈性傳輸到一個以上 的邊緣網路。這些邊緣可以包括來自一個以上供應商之 ΝΕ。即使在單一邊緣網路,邊緣與核心νε可以由不同 的供應商所提供。因此,核心平台應該以標準爲基礎,以 支援不同種類的配置。 網路構築之網路基礎架構的兩種選項 如前一段所敘述,構成端點對端點網路之整體基礎架 構包括三個主要部分。模擬器的理想方案是要建立整個網 路基礎架構。方式是逐漸地建構出整個網路架構。但在給 定的的目標下(上述所討論),網路構築基礎架構可以遵循 兩個主要方向來滿足需求。 4HICKMAN/200026TW, AND1P122.TW 224 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ^--------訂--------- (請先閱讀背面之注咅?事項再填寫本頁) 1226164 經濟部智慧財產局員工消費合作社印制 π A7 五、發明說明 (1) “簡單連接(Simple Connectivity),,解決方案 第一選項是要依據“團體網路(c〇rp〇rate network) ”之架構與技術來建立網路基礎架構。其構成 一第一步驟,並且啓動在站址與無風險環境之間的基本資 料連結,以從顧客觀點來測試新資料與語音服務。 (2) “供應者等級邊緣網路”解決方案 當它要更進一步建立顧客的網路基本架構(亦即團體 網路),並且也建構服務提供者或供應者之展示點(亦即 “邊緣”元件)之網路基礎架構時,第二選項更具有野 心。請注意,顧客基礎架構幾乎與“簡單連接”解決方案 是相同的。此解決方案的附加價値爲其使得發生在服務提 供者端以及要能夠傳遞服務之所需的模擬致能。另一個理 由是服務提供者之邊緣基礎架構構成與其顧客之“交會 點”,此爲加値服務部署的所在以及服務提供者傾向花費 更多之處。 每一選項均就下列項目於下節中描述: 1. 高層級網路架構 2. 構件槪念設計 最後,此兩個選項以網路構築有能力達成之目標來做 比較。依據此比較,其中一選項會被選取,而後進入分析 與設計以及之後的建立與測試時期。 第75圖到第79圖確認當實施網路詳細設計時需要 完全考慮的問題與選擇。這些圖也定義出網路所應該支援4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 ^ 5 ^ 222 ------------------ Order ---- ----- (Please read the notes on the back before filling this page) 1226164 A7 —_______ B7 _ V. Description of invention b3 >) (Please read the note on the back? Matters before filling this page) Customer Network 7 3 02 is basically composed of local area network equipment to support customers' corporate capabilities. However, the important equipment that forms the customer network 7302 is the hardware / software that provides access to the WAN. The local area network carries not only data traffic 'but also voice traffic. The development of customer applications requires more and more services and bandwidth. This demand is largely borne by the proliferation of IP on desktop computers across businesses and homes. Service providers must be prepared to provide the quality of service, bandwidth and enhanced services that customers expect (such as voice over IP's IP virtual private network and similar services). It should be kept in mind that with the release of new data services, the customer network infrastructure should be very flexible to support this service, and it should be adjustable to support the growth of bandwidth requirements. Edge Network The network components that make up Edge Network 7304 provide services to customers on this network. In other words, service providers deploy a network edge to serve their customers. Retail providers serving corporate customers can choose to use their edge network 7304 to deploy frame relay, SNA transfers, IP physical private networks, or managed voice / data services. Enhanced service enhancements can optionally be provided by the edge network. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economics The Edge Network 7 3 04 includes an interface that brings in end-user traffic. The edge network 7 3 04 also provides a "meet point" or a network terminating point (NTP) between a service provider and a service customer. The customer's service quality perception of the performance of the edge platform depends on the customer; The time of service deployment is related to the provisioning activities on the edge platform; any enhanced services are enhanced by the edge platform. Therefore, the edge platform mentions 4HICKMAN / 200026TW, AND1P122.TW 223 This paper size is applicable to China National Standard (CNS) A4 specifications (210 X 297 mm) 1226164 Printed by the Intellectual Property Bureau Employee Consumer Cooperatives of the Ministry of Economic Affairs Α7 Β7 V. Description of invention α (Calling) Provide the greatest opportunity for service differences relative to competition. The capabilities of the edge platform provide a competitive advantage to deploy new services. The core network 73 04 exists to serve customers, while the network core 7306 exists to serve the edge. Core 7306 is mainly responsible for combining low-speed traffic streams from edge devices into high-speed trunks, simplifying network topology, and achieving bandwidth efficiency across the transmission infrastructure. The core nodes must transmit a very large amount of traffic and need to be adjustable for very high switching capacity. The availability of Core 7306 is also key to ensuring that core mistakes do not affect the quality of service provided by the edge platform. Finally, because end-user customers do not need to connect directly to the core platform, there is no need for the interface variability required in edge switches. Conversely, core network components only need to provide high-speed interfaces to gather edge traffic. In many networks, the core 7306 provides flexible transmission to more than one edge network. These edges can include NEs from more than one vendor. Even in a single edge network, the edge and core νε can be provided by different vendors. Therefore, the core platform should be based on standards to support different types of configurations. Two options for a network infrastructure for network construction As described in the previous paragraph, the overall infrastructure for an endpoint-to-endpoint network consists of three main parts. The ideal solution for the simulator is to build the entire network infrastructure. The way is to gradually build the entire network architecture. But given the goals (discussed above), network building infrastructure can follow two main directions to meet demand. 4HICKMAN / 200026TW, AND1P122.TW 224 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ^ -------- Order --------- (Please read first Note on the back? Matters need to be completed on this page) 1226164 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs π A7 V. Description of the invention (1) "Simple Connectivity", the first option of the solution is based on "group Network (corporate network) architecture and technology to build a network infrastructure. It constitutes a first step and initiates the basic data link between the site and a risk-free environment, from the perspective of customers Test new data and voice services. (2) "Supplier-level edge network" solution When it is necessary to further establish the customer's network infrastructure (that is, the corporate network), and also build the service provider or provider's The second option is even more ambitious when presenting the network infrastructure of a point (ie, "edge" component). Please note that the customer infrastructure is almost the same as the "simple connection" solution. The additional price of this solution is May occur at the service provider side and the required simulation enablement to be able to deliver the service. Another reason is that the edge infrastructure of the service provider constitutes a "intersection" with its customers, which is where the service deployment and services are enhanced Providers tend to spend more. Each option is described in the next section on the following items: 1. High-level network architecture 2. Component conceptual design Finally, these two options are capable of achieving the goal of network construction Let's make a comparison. Based on this comparison, one of the options will be selected, and then enter the analysis and design and subsequent build and test period. Figures 75 to 79 confirm the issues and options that need to be fully considered when implementing detailed network design. These diagrams also define what the network should support
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 225 裝--------訂---------^___w (請先間讀背面之注意事項再填寫本頁) 1226164 A7 B74HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) 225 Pack -------- Order --------- ^ ___ w (Please (Read the precautions on the back before filling out this page) 1226164 A7 B7
五、發明說明(1斗) 的主要服務之說明的框架,並且在詳細設計階段需要 出現。 (請先閱讀背面之注意事項再填寫本頁) 特別的是,第75a、Wb與75c圖提供可以被模擬 器所支援之服務的描述。第75a圖依據客戶需求繪示服 務,而第75b圖繪示服務特徵。第75c圖繪示服務的示 範效率需求以及列出服務介面範例。 第76圖討論選擇供應者等級邊緣網路選項之網路 含意。第77圖審視選擇簡單連接網路選項之網路含意。 第7 8圖繪τκ網路之各種不同構件的選項。應該要注意的 是,網路可能需要去支援網路管理系統與被管理的網路元 件間的連接。這可以在IP網路層中,私有協定或經由分 散網路使用0 + M PDU。此外,對於應用程式而言,可 能需要如顧客網路管理以及透過傳遞之IP/ATM服務對 這些元件的設備觸及。 選項A - “簡單連接” 選項A -“簡單連接”—高層級網路架構槪念設計 第79圖繪示選項A的一個例子,其提供基本IP連 線於站址之間。它使在每一站址之使用者端應用程式容易 通訊’但不模擬服務提供者或供應者之網路基礎架構。 經濟部智慧財產局員工消費合作社印製 應該要謹記於心的是,此方案本身並不傾向與載波供 應者客戶建立可信度。此網路被設計來模擬網路(例如團 體網路)的顧客型式,其提供基本資料連結於站址之間。 所遵循的原則爲使用設備,這些設備需要夠彈性以具有較Fifth, the description of the main service of the invention description (1 bucket), and it needs to appear in the detailed design stage. (Please read the notes on the back before filling out this page) In particular, Figures 75a, Wb, and 75c provide descriptions of the services that can be supported by the simulator. Figure 75a shows services based on customer needs, while Figure 75b shows service characteristics. Figure 75c shows exemplary efficiency requirements for the service and a sample service interface. Figure 76 discusses the network implications of choosing a provider-level edge network option. Figure 77 examines the implications of choosing a simple connection network option. Figure 78 shows the options for the various components of the τκ network. It should be noted that the network may need to support the connection between the network management system and the managed network elements. This can use 0 + M PDUs in the IP network layer, private protocols, or via decentralized networks. In addition, for applications, such as customer network management and device access to these components through delivered IP / ATM services may be required. Option A-"Simple Connection" Option A-"Simple Connection"-High-level Network Architecture Concept Design Figure 79 shows an example of Option A, which provides basic IP connectivity between sites. It makes it easy for client applications at each site to communicate 'without emulating the network infrastructure of a service provider or provider. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs It should be kept in mind that this solution itself does not tend to establish credibility with carrier supplier customers. This network is designed to simulate a customer type of network (such as a group network), which provides basic data links between sites. The principle followed is to use equipment that needs to be flexible enough to have
4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 經濟部智慧財產局員工消費合作社印製 1226164 A7 ___ B7____ 五、發明說明(U7)) 長的服務生命,以及因此需要能夠支援次網路構築發佈之 新IP服務(如VoIP或IPVPN)的展示。 當此方案主要傾向於提供站址之間的資料連線並且考 慮以使用ATM骨幹爲目的時,對站址互相連接之設備選 擇已經被導向提供ATM介面之企業路由器。配置ATM 介面E3/DS3Coax之Cisco路由器7500系列滿足此整 體需求。此解決方案藉由透過纜線與無線ATM核心網路 來設定2Mbit/s之ATM PVC,以致能每一個站址間之 互相連接。應該注意到此型式並非天生的ATM交換器, 而是具有ATM介面之IP路由器。E3/DS 3介面提供可 調整性的保留能力(可以調至34Mbit/s/45Mbit/s)。 其具有適合小型到中型網路之背平面尺寸。此型路由器提 供大範圍的介面,並對未來此設備之使用上提供彈性。目 的是要使用快速乙太網路卡來使每一站址連接到區域網 路。 對LAN架構而言,可以使用Cisco CataiySt 2900 XL系列的網路產品。适些產品以i〇〇Mbit/s支援 快速乙太交換。此選項支援中介交換連結(lnter Switching Link,ISL)協定。它是Cisco私有的協 定,很類似於第3層交換。當連接到Cisco路由器時,4HICKMAN / 200026TW, AND1P122.TW This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economy 1226164 A7 ___ B7____ V. Description of Invention (U7)) Long Service life, and therefore need to be able to support the display of new IP services (such as VoIP or IPVPN) released by sub-network construction. When this solution mainly focuses on providing data connection between sites and considering the use of ATM backbones, the equipment that interconnects the sites should be selected to be the enterprise router that provides the ATM interface. The Cisco router 7500 series with ATM interface E3 / DS3Coax meets this overall requirement. This solution sets the 2Mbit / s ATM PVC through the cable and the wireless ATM core network, so that each site can be connected to each other. It should be noted that this type is not a native ATM switch, but an IP router with an ATM interface. E3 / DS 3 interface provides adjustable retention capability (can be adjusted to 34Mbit / s / 45Mbit / s). It has a backplane size suitable for small to medium-sized networks. This router provides a wide range of interfaces and provides flexibility in the future use of this device. The goal is to use a fast Ethernet card to connect each site to the local network. For LAN architecture, Cisco CataiySt 2900 XL series network products can be used. Some products support fast Ethernet exchange with 100Mbit / s. This option supports the Intermediate Switching Link (ISL) protocol. It is a Cisco proprietary protocol and is very similar to Layer 3 switching. When connected to a Cisco router,
此協定使加強式VLAN能力致能。在交換器與路由器之 間只需要一個實體連接,並且此連接係發生於 100BaseT中介交換連結模組上。之後,其可以於此組 態上產生並執行所需數量之子網路(邏輯IP網路)。 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 —_______B7___ 五N發明說明(Up 所有站址於纜線與無線ATM長距離網路上以 E3/DS3連結連接到核心節點。站址間的連接係路由於具 有 2Mbit/s 速率之 SCR (Sustain Cell Rate)之 ATM P VC上。在示範性的第一次發佈中(如明尼阿波里 斯,蘇菲亞安地波里斯與帕羅奧多),三個PVC可以被 設立:明尼阿波里斯…蘇菲亞安地波里斯,明尼阿波里斯 --帕羅奧多,以及帕羅奧多…明尼阿波里斯。 選項A -槪念設計之架構構件 下面各節對每一個發佈版本所需要之最少量示範網路 硬體與軟體構件做出槪要(注意,在此分析步驟中,假設 每一個站址具有相同的基礎架構): 發佈版本1: - 3 個 Cisco 路由器 7500 系列(ATM E3/DS3 卡) 3個Cisco Catalyst 2900 XL (選項快速乙太網路) 發佈版本2: 2個Cisco路由器75 00系列(ATM E3卡) 2個Cisco Catalyst 2 9 00 XL (選項快速乙太網路) 發佈版本3: 2個Cisco路由器75 00系列(ATM E3卡) 2個Cisco Catalyst 2 900 XL (選項快速乙太網路) 發佈版本4: 1 個 Cisco 路由器 7500 (ATM E3 卡) 1個Cisco Catalyst 2916 XL (選項快速乙太網路) 選項B - “供應者等級邊緣網路” 4HICKMAN/200026TW, AND1P122.TW 228 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注意事項再填寫本頁) 裝 訂--------- 經濟部智慧財產局員工消費合作社印製 1226164 B7 五、發明說明(llj) 選項B -高層級網路架構槪念設計 第80圖繪示選項B的網路範例。此網路被設計來 形成一邊緣網路,而上述“簡單連接網路”可與之相連 接。其可以先部署簡單連接網路之網路選項,再接著於稍 後階段加入“供應者等級邊緣網路”。 此網路選項被設計用來在可調整性與成本的限制下儘 可能地模擬一服務提供者或供應者網路。服務提供者/供 應者網路與顧客型網路有以下一般性的差異存在: 供應者等級設備的使用; 階層架構與路由之使用; 網路對網路介面協定之使用; 廣泛的管理需求到光纖層級; 獨立(stand-alone)閘道器之使用;以及 設備需要夠彈性以有較長的服務生命。 供應者等級設備之使用 供應者等級設備與顧客預設設備的不同處如下: 較高的可利用性; 在應用上有較大的彈性; 較長的服務生命;以及 量身定製的操作與維護功能性 此設備大多來自專注在此小市場區段之特定供應商。 對這些“傳統”供應商,目前的趨勢是要與從企業網路市 場建立顧客群之供應商合倂或形成聯盟。然而,在結合產 品範圍中於供應者等級設備與企業設備之間仍有相異處存 4HICKMAN/200026TW, AND1P122.TW 229 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公1 ) (請先閱讀背面之注意事項再填寫本頁) 裝 ¢. 經濟部智慧財產局員工消費合作社印製 經濟部智慧財產局員工消費合作社印製 1226164 _ B7_ 五、發明說明(衫〇) 在,其依序需要被反映在企業模擬器網路中。這幫助與供 應者客戶之信用度的建立。在此網路選項中,CISCO MG28 85 0 WAN交換器爲較佳的主要邊緣交換器。理由 如下= 這是一個供應者等級設備,並且已經爲部署NGN/未來核 心網路之公司所使用(Sprint ION); 此設備具有9.9.995%的高可利用性,且支援如遠端軟體 下載、熱卡調換與服務升級等特徵,其應該映射到可展示 之企業能力;以及 此設備是可調整的(lGbit/s - 45Gbit/s),並且包括IP 與ATM交換能力。 階層架構與路由之使用 它在“私人網路”環境中盡可能地去嘗試去複製供應 者階層。服務提供者展示點(Point Of Presence,POP) 節點被加以模擬,其包含主要邊緣交換器與閘道器。模擬 的顧客站址於ATM長距離網路所提供的C&W上以 E3/T3 ATM連結或El ATM連結由遠端顧客站址連 接到核心節點。 有三種模擬的POP,兩個爲配置在同一地點(此例爲 蘇菲亞安地波里斯),而另一個配置在遠方的明尼阿波里 斯。這三個實體位置僅僅做爲說明目的,並且在實施前可 以更改。共同位置節點經由保護的STM-1光纖連結來互 相連接,以允許展示管理到光纖等級並且允許ATM NNI發訊協定的完全實施。遠端站址透過纜線與無線國 4HICKMAN/200026TW, AND1P122.TW 230 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) (請先閱讀背面之注音?事項再填寫本頁)This protocol enables enhanced VLAN capabilities. Only one physical connection is required between the switch and the router, and this connection occurs on the 100BaseT intermediary switching link module. It can then generate and execute the required number of subnets (logical IP networks) on this configuration. 4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ----------- installation -------- order --- ------ (Please read the precautions on the back before filling this page) 1226164 A7 —_______ B7___ Five N invention description (Up All sites are connected to the core with E3 / DS3 link on the cable and wireless ATM long-distance network Nodes. The connection between sites is routed on ATM P VC with SCR (Sustain Cell Rate) of 2Mbit / s. In the first demonstration release (such as Minneapolis, Sophia Antibes) Reese and Palo Alto), three PVCs can be established: Minneapolis ... Sophia Antipolis, Minapolis-Palo Alto, and Palo Alto ... Minneapolis. Option A-Architectural components of the design. The following sections make the minimum required network hardware and software components required for each release (note that in this analysis step, it is assumed that each site has the same Infrastructure): Release Version 1:-3 Cisco Router 7500 Series (ATM E3 / DS3 Card) 3 Cisc o Catalyst 2900 XL (optional fast Ethernet) release version 2: 2 Cisco routers 75 00 series (ATM E3 card) 2 Cisco Catalyst 2 9 00 XL (optional fast Ethernet) release version 3: 2 Cisco Router 75 00 Series (ATM E3 Card) 2 Cisco Catalyst 2 900 XL (Option Fast Ethernet) Release 4: 1 Cisco Router 7500 (ATM E3 Card) 1 Cisco Catalyst 2916 XL (Option Fast Ethernet Network) Option B-"Supplier-level Edge Network" 4HICKMAN / 200026TW, AND1P122.TW 228 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) (Please read the precautions on the back before (Fill in this page) Binding --------- Printed by the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economy 1226164 B7 V. Description of Invention (llj) Option B-High-level Network Architecture Design Design Figure 80 shows the options The network example of B. This network is designed to form an edge network, and the above "simple connection network" can be connected to it. It can deploy the simple connection network option first, and then later Stage added "Supplier Level Edge Network ”. This network option is designed to simulate a service provider or supplier network as much as possible within the constraints of adjustability and cost. The following general differences exist between service provider / provider networks and customer networks: the use of provider-level equipment; the use of hierarchical architecture and routing; the use of network interface protocols by networks; extensive management requirements Fiber level; use of stand-alone gateways; and equipment needs to be flexible enough to have a long service life. The use of supplier-level equipment The differences between supplier-level equipment and customer preset equipment are as follows: higher availability; greater flexibility in application; longer service life; and tailor-made operation and Maintenance Functionality This equipment is mostly from specific vendors focused on this small market segment. For these “traditional” suppliers, the current trend is to merge or form alliances with suppliers that build customer bases from the corporate internet market. However, there are still differences between supplier-grade equipment and enterprise equipment in the combined product range. 4HICKMAN / 200026TW, AND1P122.TW 229 This paper size applies to the Chinese National Standard (CNS) A4 specification (210 X 297 male 1) (Please read the precautions on the back before filling out this page) Installation ¢. Printed by the Employees' Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed by the Employees ’Cooperatives of the Ministry of Economics and Intellectual Property Bureau printed 1226164 _ B7_ The sequence needs to be reflected in the enterprise simulator network. This helps build credit with supplier customers. In this network option, the CISCO MG28 85 0 WAN switch is the preferred primary edge switch. The reason is as follows = This is a supplier-level device and has been used by companies deploying NGN / Future Core Networks (Sprint ION); this device has a high availability of 9.9.995% and supports such as remote software download Features such as hot card swap and service upgrade should be mapped to the enterprise capabilities that can be demonstrated; and this device is adjustable (lGbit / s-45Gbit / s) and includes IP and ATM exchange capabilities. Hierarchical Structure and Use of Routing It tries to replicate the supplier hierarchy as much as possible in a "private network" environment. The service provider point of presence (POP) node is simulated and contains the main edge switches and gateways. The simulated customer site is connected to the core node by the remote customer site on the C & W provided by the ATM long-distance network with an E3 / T3 ATM link or an El ATM link. There are three simulated POPs, two of which are located at the same location (Sophia Antipolis in this example), and the other is located in Minneapolis in the distance. These three physical locations are for illustrative purposes only and can be changed before implementation. The co-location nodes are interconnected via a protected STM-1 fiber link to allow presentation management to the fiber level and allow full implementation of the ATM NNI signaling protocol. The remote site is connected to the wireless country through a cable 4HICKMAN / 200026TW, AND1P122.TW 230 )
1226164 經濟部智慧財產局員工消費合作社印製 A7 _ B7 _ 五、發明說明(β)) 際ATM網路來互相連接,並且可能具有受到嚴重限制的 A T Μ發訊能力。 顧客站址具有CPE,其可以爲Cisco 7 5 00/72 0 0 系列之路由器。網路終端點(Network Termination Point,NTP)應該在此路由器之顧客端。雖然遠端存取 連結在此網路中被模擬,實際自我提供之存取網路並沒有 被模擬。然而,在未來可以插入存取傳輸技術(如xDSL 數據機)到網路中,以複製此層面。 網路對網路介面協定的使用 做爲以後升級之一部分,網路對網路介面之實施將是 理想的。網路對網路介面是很難在“私人網路”環境中實 施。網路設計考慮這些介面型式有限的模擬。 對ATM NNI而言,P-NNI發訊可以在兩個光纖連接的 邊緣交換器間實施。 ^對PSTN介面而言,SS7可能是不適合的,因此對稱的 DPNSS之非對稱主速率發訊(Primary Rate Signaling) 將由PSTN閘道器滿足需求。 廣泛的管理需求到光纖層級 供應者網路大部分依循光纖基礎架構,所以光纖的管 理能力顯示整合於網路管理系統中是重要的。網路可以實 施具有在其間致能之SDH保護的雙STM-1網路連結, 允許部門管理與替代機制展示,以沿IP層級再路由 (re-routing)來實施網路回復。 獨立(stand-alone)閘道器 4HICKMAN/200026TW, AND1P122.TW 231 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) -----------裝--------訂---------^9. (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 五、發明說明 網路最好爲VoIP與IP上之FAX提供兩種閘道器 型式: (請先閱讀背面之注意事項再填寫本頁) “獨立”位於其中之一 POP :以及 位在顧客LAN或在使用者工作站中。 獨立式閘道器可以做爲模擬地方PSTN交換器之團 體網路上的PABX與經由乙太網路或高速LAN連接到 MGX之IP網路兩者間的介面。 顧客閘道器可以被實施: 在連接到顧客LAN之一專用工作站中;或 在使用者工作站中之軟體與硬體(如擴充卡) 實現的確切方法爲接著VoIP服務之詳細定義後之未 來硏究主體。 設備需要夠彈性,而有較長的服務生命 MGX WAN交換器被選爲較佳的交換器,因爲: 它合倂IP路由器與ATM交換器; 它從乙太網路經由E1/T1到STM-16之廣範圍的介面; 以及 它支援更適合供應者與服務提供者的CISCO WAN管理 軟體。 經濟部智慧財產局員工消費合作社印製 選項B -架構構件槪念設計 下列各節列舉每一發佈版本最低需求之網路硬體與軟 體構件: 發佈版本1: 4HICKMAN/200026TW, AND1P122.TW 232 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) I226164 A71226164 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 _ B7 _ V. Description of Invention (β)) The Internet ATM network is used to connect to each other, and may have severely restricted A T M transmission capabilities. The customer site has a CPE, which can be a router of the Cisco 7500/7200 series. The Network Termination Point (NTP) should be on the client side of this router. Although the remote access link is simulated in this network, the actual self-provided access network is not simulated. However, in the future, it is possible to insert access transmission technologies (such as xDSL modems) into the network to replicate this level. Use of network-to-network interface protocols As part of future upgrades, network-to-network interface implementations will be ideal. Network-to-network interfaces are difficult to implement in a "private network" environment. Network design considers these interface types with limited simulation. For ATM NNI, P-NNI signaling can be implemented between two fiber-connected edge switches. ^ For the PSTN interface, SS7 may not be suitable, so the asymmetric primary rate signaling of symmetric DPNSS will be met by the PSTN gateway. Extensive management requirements to the fiber level Supplier networks mostly follow the fiber infrastructure, so the management capabilities of the fiber show that integration into the network management system is important. The network can implement dual STM-1 network links with SDH protection enabled in between, allowing departmental management and alternative mechanisms to be displayed to implement network re-routing along the IP level. Stand-alone gateway 4HICKMAN / 200026TW, AND1P122.TW 231 This paper size applies to China National Standard (CNS) A4 specification (210 X 297 mm) ----------- install- ------ Order --------- ^ 9. (Please read the notes on the back before filling this page) 1226164 A7 V. Invention Description The network is best provided for VoIP and FAX over IP Two types of gateways: (Please read the notes on the back before filling out this page) "Independent" is located on one of the POPs: and is located on the customer LAN or in the user's workstation. The stand-alone gateway can be used as an interface between the PABX on the corporate network that simulates a local PSTN switch and the IP network connected to the MGX via Ethernet or high-speed LAN. The customer gateway can be implemented: in a dedicated workstation connected to the customer's LAN; or in software and hardware (such as an expansion card) in the user workstation. The exact method is the future following the detailed definition of VoIP services. Investigate the subject. The device needs to be flexible, and has a longer service life. The MGX WAN switch is chosen as the better switch because: it combines IP routers and ATM switches; it passes from Ethernet to E1 / T1 to STM- 16 wide-range interfaces; and it supports CISCO WAN management software that is more suitable for suppliers and service providers. Ministry of Economic Affairs, Intellectual Property Bureau, Employee Consumer Cooperative, Printed Option B-Architecture Component Design The following sections list the minimum required network hardware and software components for each release: Release Version 1: 4HICKMAN / 200026TW, AND1P122.TW 232 copies Paper size applies to China National Standard (CNS) A4 (210 X 297 mm) I226164 A7
五、發明說明〇沾) 3 個 Cisco MGX 8 85 0 4個Cisco路由器7500系列(ATM E 3/D S3卡) (請先閱讀背面之注音?事項再填寫本頁\ 4個Cisco Catalyst 2900 XL (選項快速乙太網路) (注意,在此分析步驟中,發佈版本2、3與4之每一站 址可以有相同的基礎架構) 發佈版本2: 2個Cisco路由器7500系列(ATM E3卡) 2個Cisco Catalyst 2900 XL (選項快速乙太網路) 發佈版本3 : 2個Cisco路由器75 00系列(ATM E3卡) 2個Cisco Catalyst 2900 XL (選項快速乙太網路) 發佈版本4: 1 個 Cisco 路由器 7500 (ATM E3 卡) 1個Cisco Catalyst 2916 XL (選項快速乙太網路) 第81a圖到第8 Id圖列出表格,總結每一個解決方 案所達成不同目標之範圍。 網路管理策略 經濟部智慧財產局員工消費合作社印制衣 展示供應者等級網路管理系統與此網路之使用應該是 主要的要求。集中化的網路管理設施應該要被提供(例如 在明尼阿波里斯),而也應該要提供災害復健設施(如在蘇 菲亞安地波里斯)。災害復健功能性的展示會構成服務保 證能力的構件。' 網路管理系統應該在網路管理階層(亦即CISCO IP 管理者,CISCO WAN管理者)的較低層級上盡可能多多 4HICKMAN/200026TW, AND1P122.TW 233 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 經濟部智慧財產局員工消費合作社印製 A7 五、發明說明 利用標準CISCO服務管理系統構件。在元件管理層上, 系統選項可以視每一個要被展示的企業能力之需求與實施 方式來決定。 通訊架構問題 目的:強調關於推薦網路架構之建構的問題 方法連結:NS方法第4.0版-網路規劃可交付項 限制 在此腳本中,假設每一個這些選項的實施均大大依賴 與硬體提供者(如CISCO)以及頻寬提供者(如Cable & Wireless)之聯盟。主要的衝擊與考量如下所列: CISCO專家資源 特別是選項B之“供應者等級邊緣網路,,,可能有義 務的需要在MGX 885 0上與Cisco專家建立堅固的通訊 連結。理想的解決方案應爲具有至少一個專家全職參與選 項B的詳細設計。否則在只給予所收集的有限資訊以及 Cisco對此特定議題不足的技術之下,詳細設計只能完 成一部份。因此導致未完成解決方案的發表,其將無法與 網路構築之目標一致。它可能會嚴重地破壞整個NGn企 業模擬器。其他重要的層面爲Cisco專家必須幫助使槪 念設計有效,並且致力於實施可以展示給客戶之有價値的 原型。 CISCO定貨與交貨間隔時間傳送(Cisco Lead-TimeV. Description of the Invention 0) 3 Cisco MGX 8 85 0 4 Cisco Router 7500 Series (ATM E 3 / D S3 Card) (Please read the note on the back? Matters before filling out this page \ 4 Cisco Catalyst 2900 XL ( Option Fast Ethernet) (Note that in this analysis step, each site of releases 2, 3, and 4 can have the same infrastructure) Release 2: 2 Cisco routers 7500 series (ATM E3 card) 2 Cisco Catalyst 2900 XL (optional fast Ethernet) release version 3: 2 Cisco routers 75 00 series (ATM E3 card) 2 Cisco Catalyst 2900 XL (optional fast Ethernet) release version 4: 1 Cisco Router 7500 (ATM E3 Card) 1 Cisco Catalyst 2916 XL (Option Fast Ethernet) Figures 81a to 8 Id show tables that summarize the scope of the different goals each solution achieves. Network Management Strategy The Ministry of Economic Affairs ’Intellectual Property Bureau ’s staff ’s consumer cooperative ’s printed clothing display supplier-level network management system and the use of this network should be the main requirement. Centralized network management facilities should be provided (eg in Minneapolis) , And disaster recovery facilities should also be provided (such as in Sophia Antipolis). The demonstration of disaster recovery functionality will form the building blocks of service assurance capabilities. 'Network management systems should be at the network management level (also That is, as many as possible on the lower level of CISCO IP Manager, CISCO WAN Manager) 4HICKMAN / 200026TW, AND1P122.TW 233 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) 1226164 Wisdom of the Ministry of Economic Affairs Printed by A7 in the Consumer Cooperative of the Property Bureau. V. Invention Description Uses standard CISCO service management system components. At the component management level, system options can be determined by the needs and implementation methods of each enterprise capability to be demonstrated. Purpose of communication architecture issues : Emphasizes questions about the construction of recommended network architectures Method Link: NS Method Version 4.0-Network Planning Deliverables Limitations In this script, it is assumed that the implementation of each of these options is heavily dependent on the hardware provider (such as CISCO ) And an alliance of bandwidth providers such as Cable & Wireless. The main impacts and considerations are listed below: CISCO Expert Funding In particular, Option B's "provider-level edge network," may have an obligation to establish a strong communication link with Cisco experts on the MGX 8850. The ideal solution would be to have at least one expert who participates in Option B in full detail design. Otherwise, only given the limited information collected and Cisco's insufficient technology for this particular issue, detailed design can only be completed in part. As a result, the publication of incomplete solutions will not be consistent with the goals of network construction. It can severely damage the entire NGn enterprise simulator. Other important aspects are that Cisco experts must help make the concept design effective, and work to implement valuable prototypes that can be shown to customers. CISCO order and delivery interval time (Cisco Lead-Time
Delivery) 4HICKMAN/200026TW, AND1P122.TW 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 234 -----------裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 經濟部智慧財產局員工消費合作社印制衣 B7 五、發明說明(J35)Delivery) 4HICKMAN / 200026TW, AND1P122.TW This paper size is applicable to China National Standard (CNS) A4 specification (210 X 297 mm) 234 ----------- installation -------- order --------- (Please read the precautions on the back before filling this page) 1226164 A7 Printed clothing B7 of the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs V. Description of the invention (J35)
Cisco設備的前定貨與交貨間隔時間傳送是相當長 的。因此這點應該要仔細加以考慮。 纜線與無線接觸點 較佳來說,纜線與無線在兩站址之間提供ATM連 接。對詳細的網路構築設計而言,需要與他們建立正式的 通訊頻道。它做爲能夠提供之解決方案之技術規格的釐 淸。網路築構的詳細設計可以以這些參數來完成,因此確 認解決方案的可實施性。 風險Pre-order and delivery intervals for Cisco equipment are quite long. This point should therefore be carefully considered. Cable and Wireless Contact Point Preferably, cable and wireless provide ATM connection between two sites. For detailed network construction design, formal communication channels need to be established with them. It serves as a guide to the technical specifications of the solutions that can be provided. The detailed design of the network architecture can be done with these parameters, thus confirming the feasibility of the solution. risk
下表評估涉及部署網路構築的風險,並比較選項A 與選項B之風險嚴重性。 風險 選項A 選項B ATM連結定貨與交貨間隔時間傳遞 必須要仔細考慮(ATM存取解決方案 仍未在每個地方準備好,而服務提供 者正經歷嚴重的延遲,特別是在歐 洲)。從ATM服務提供者之POP到 美國站址的最後一哩存取可能是個問 題(美國法規),因爲可能需要使用地 方供應者之基礎架構。它隱含技術問 題與額外的成本。 纜線與無線ATM服務沒有足夠的功 能性,例如P-NNI發訊資料單元之傳 輸,沒有能力支援端點對端點延遲之 控制,以致能所需要的能力做有意義 的展示。 CISCO路由器與WAN交換器之詳細 功能性不足夠或不一致,而阻止端點 對端點服務被實施。 整體網路整合比原先預期的還複雜, 導致在顧客、POP與C&W核心設備 之嚴重的交互工作問題。 4HICKMAN/200026TW, AND1P122.TW 235 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公餐) -----------·裝--------訂---------^#1 (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明(I#) IP交換程序的發展,使得供應者快速 地採用具有IP式決定QOS機制之純 IP基礎架構,因此需要快速更新或替 換MG2 8 85 0交換器。 展示服務之流量能力以快速且非預期 方式成長,超過路由器與核心基礎架 構去處理需求的能力 網路管理系統整合比原先預期的更加 複雜,逐漸破壞產生端點對端點能力 之努力。 無法發現對網路管理資料通訊網路之 供應的頻寬解決方案,導致需要一分 離覆蓋的NMS DCN。 選擇的設備對實施之特定應用爲過度 操作,導致於資本資源之非成本效益 使用。 兩種選項均未提供多餘的網路元件(如 路由器、MGX8650)與站址間互相連 接的連結,因此網路呈現出單點失 誤。 此兩個選項未提出安全特徵。當網路 構築與第三方互相連接時,防火牆可 以加入。 可能無法對具有適當訓練與支援之網 路保証足夠的維護資源。在NT市場 供應組員與指定的維護代理之間,協 議的SLA是重要的。 實施方法 (請先閱讀背面之注意事項再填寫本頁) 裝-----I--訂·--- 經濟部智慧財產局員工消費合作社印製 最好採取兩階段方式做爲網路構築之設計與實施: 首先,依據“簡單連接”解決方案來設計與實施網路 構築,其次將網路升級到“供應者等級邊緣網路”解決方 案。 “簡單連接”解決方案構成發佈版本I能力之網路構 築部分。 4HICKMAN/200026TW, AND1P122.TW 236 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 經濟部智慧、財產局員工消費合作社印製 1226164 _B7_ 五、發明說明(二Υ)) 纜線與無線(cwc)爲企業模擬器網路構築的一個示 範供應者。 “供應者等級邊緣網路”解決方案構成發佈版本II能 力之網路構築部分。 選擇兩階段方式的理由爲: 啓動全能力展示 “簡單連接”解決方案允許基本能力的展現。爲了要 展示能力給潛在的供應者客戶,它必須被複製到有限之可 利用資源,即可能存在於供應者/未來核心網路中之唯一 特徵。這些更完整地被“供應者等級邊緣網路”解決方案 所致能。 降低風險 對構成“供應者等級邊緣網路”解決方案之主要構件 的“供應者級”設備之技術支援受限於供應商。此網路的 詳細設計指定稀少的“供應者等級”設備專家強力參與。 “供應者等級”選項詳細設計之複雜度大體上更爲複雜, 並且比“簡單連接”選項有更高的風險。 在兩階段方式之詳細設計與實施允許合適的資源得以 在實際時間框架內於兩端調動。 材料成本 目的:可交付項之排程與花費以及詳細資源規劃 方法連結:NS方法第4.0版-網路規劃可交付項 通訊組織策略綱要 4HICKMAN/200026TW, AND1P122.TW 237 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) ----------J^_w ^--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 1226164 A7 B7 五、發明說明&究) 目的:在每一節點爲發展適當的組織結構列出高層級策略 綱要,以支援網路。 (請先閱讀背面之注意事項再填寫本頁) 連結方法:NS方法第4.0版-網路規劃可交付項 組織的需求 下列爲在企業模擬器網路之每一節點上組織需求的範 例。針對對組織衝擊的評估,使用下面的尺度:The following table assesses the risks involved in deploying a network infrastructure and compares the risk severity of Option A with Option B. Risks Option A Option B ATM link ordering and delivery interval delivery time must be carefully considered (ATM access solutions are still not ready everywhere and service providers are experiencing severe delays, especially in Europe). Last-mile access from the POP of the ATM service provider to the US site can be a problem (US regulations), as the local provider's infrastructure may be required. It implies technical problems and additional costs. Cables and wireless ATM services do not have sufficient functionality, such as the transmission of P-NNI signaling data units. They do not have the ability to support endpoint control of endpoint delays, so that the required capabilities can be meaningfully demonstrated. The detailed functionality of CISCO routers and WAN switches is insufficient or inconsistent, preventing endpoint-to-endpoint services from being implemented. The overall network integration is more complex than originally expected, leading to serious interworking issues among customers, POP and C & W core devices. 4HICKMAN / 200026TW, AND1P122.TW 235 This paper size is applicable to China National Standard (CNS) A4 (210 X 297 meals) ----------- · Installation -------- Order- -------- ^ # 1 (Please read the notes on the back before filling out this page) 1226164 A7 B7 V. Description of the Invention (I #) The development of the IP exchange program has made it possible for suppliers to quickly adopt Determines the pure IP infrastructure of the QOS mechanism, so it is necessary to quickly update or replace the MG2 8850 switch. The traffic capacity of the display service grew rapidly and unexpectedly, surpassing the ability of routers and core infrastructure to handle demand. Network management system integration was more complicated than originally expected, and gradually undermined efforts to generate end-to-end capabilities. Failure to find a bandwidth solution for the network management data communication network supply resulted in the need for a separate NMS DCN for coverage. The equipment selected is over-operational for the particular application being implemented, resulting in non-cost-effective use of capital resources. Neither option provides redundant connections between network components (such as routers, MGX8650) and the site, so the network presents a single point of failure. These two options do not suggest security features. When the network structure is connected to a third party, a firewall can be added. Adequate maintenance resources may not be guaranteed for a network with proper training and support. An agreed SLA is important between the NT Market Supply Team member and a designated maintenance agent. Implementation method (please read the precautions on the back before filling this page) Installation ----- I--Order · --- It is best to adopt a two-stage method for the network construction of the printing of the employee consumer cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs Design and implementation: First, design and implement network construction based on the "simple connection" solution, and then upgrade the network to a "provider-level edge network" solution. The “simple connection” solution forms part of the network architecture for Release I capabilities. 4HICKMAN / 200026TW, AND1P122.TW 236 This paper size is applicable to Chinese National Standard (CNS) A4 (210 X 297 mm) Printed by the Consumer Cooperatives of the Ministry of Economic Affairs and Property Bureau 1226164 _B7_ V. Description of Invention (II) Wire and Wireless (cwc) is a model provider for the construction of an enterprise simulator network. The “Supplier Level Edge Network” solution forms the network building block for Release II capabilities. The reasons for choosing the two-phase approach are: Initiate full-capacity demonstration The "simple connection" solution allows the demonstration of basic capabilities. In order to demonstrate capabilities to potential supplier customers, it must be replicated to limited available resources, the only characteristics that may exist in the supplier / future core network. These are more fully enabled by the "Supplier Level Edge Network" solution. Reducing risk Technical support for "supplier-level" equipment that forms the main building block of a "supplier-level edge network" solution is limited to the supplier. The detailed design of this network specifies the strong involvement of scarce “vendor-level” equipment experts. The detailed design of the Supplier Level option is generally more complex and more risky than the Simple Connect option. The detailed design and implementation of the two-stage approach allows suitable resources to be mobilized at both ends within a realistic time frame. Material Cost Purpose: Schedule and Cost of Deliverables and Detailed Resource Planning Method Links: NS Method Version 4.0-Outline of Network Planning Deliverables Communication Organization Strategy Outline 4HICKMAN / 200026TW, AND1P122.TW 237 This paper standard applies Chinese national standards (CNS) A4 specification (210 X 297 mm) ---------- J ^ _w ^ -------- Order --------- (Please read the first Please fill in this page again for attention) 1226164 A7 B7 V. Description of Invention & Research) Purpose: List high-level strategic outlines at each node for the development of an appropriate organizational structure to support the network. (Please read the notes on the back before filling out this page.) Linking method: NS Method Version 4.0-Network Planning Deliverables Organizational Requirements The following is an example of organizational requirements on each node of the enterprise simulator network. For the assessment of organizational impact, the following scales are used:
高(H) =使用50%到100%的FTEHigh (H) = use 50% to 100% FTE
中(M) =使用30%到50%的FTEMedium (M) = use 30% to 50% FTE
低(L) =最高使用到30%的FTELow (L) = up to 30% FTE
位置 組織需求 衝擊 1 明尼阿波里斯 -第一層NOC 任命一名具有適當網路管 理與第二層維護技術的人 員。 ί需要全職職位 Η 2 蘇菲亞安地波里斯 第二層NOC 明尼阿波里斯影射 站 任命一名具有適當網路管 理與第二層維護技術的人 員。 ί需要全職職位 Η 3 帕羅奧多 -電子商務應用示 範位置 任命一名具有適當網路管 理與第一層維護技術的人 不需要全職職位 Μ 4 諾斯布魯克 -電子商務應用示 範位置 任命一名具有適當網路管 理與第一層維護技術的人 員。 不需要全職職位 L 5 聖拉蒙 -電子商務應用示 範位置 任命一名具有適當網路管 理與第一層維護技術的人 員。 不需要全職職位 L 6 達拉斯 -網頁致能通話中 心應用之示範位置 任命一名具有適當網路管 理與第一層維護技術的人 員。 L 經濟部智慧財產局員工消費合作社印制衣 4HICKMAN/200026TW, AND1P122.TW 238 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐) 1226164 A7 B7 五、發明說明 不需要全職職位 7 馬德里 -電傳工作ELA 位置 任命一名具有適當網路管 理與第一層維護技術的人 員。 不需要全職職位 L 8 溫莎 -次代智慧商店環 境展示 任命一名具有適當網路管 理與第一層維護技術的人 員。 不需要全職職位 Μ 綜上所述,雖然本發明已以較佳實施例揭露如上,然 其並非用以限定本發明,任何熟習此技藝者,在不脫離本 發明之精神和範圍內,當可作各種之更動與潤飾,因此本 發明之保護範圍當視後附之申請專利範圍所界定者爲準。 -----------裝--------訂--------- (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印剩衣 4HICKMAN/200026TW, AND1P122.TW 239 本紙張尺度適用中國國家標準(CNS)A4規格(210 X 297公釐)Location Organizational Needs Impact 1 Minneapolis-Tier 1 NOC appoints a person with proper network management and Tier 2 maintenance skills. ί Needs a full-time position Η 2 Sophia Antipolis Second Tier NOC Minneapolis Mapping Station Appoint a person with proper network management and second-tier maintenance skills. ί Need a full-time positionΗ 3 Palo Alto-Appointment of an E-Commerce Application Demonstration Position A person with appropriate network management and first-level maintenance skills does not require a full-time position Μ 4 People with proper network management and first-level maintenance skills. Full-time position is not required L 5 San Ramon-E-Commerce Application Demonstration Position Appoint a person with proper network management and first-level maintenance skills. Full-time position not required L 6 Dallas-Demonstration location for web-enabled call center applications Appoint a person with proper network management and first-level maintenance skills. L Printed clothing for employees' cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 4HICKMAN / 200026TW, AND1P122.TW 238 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 1226164 A7 B7 V. Full-time job description is not required 7 Madrid-Telework ELA position appoints a person with proper network management and first level maintenance skills. Full-time position is not required. L 8 Windsor-Next Generation Smart Store Environmental Showcase Appoint a person with proper network management and first-level maintenance skills. A full-time position M is not necessary. In summary, although the present invention has been disclosed as above with a preferred embodiment, it is not intended to limit the present invention. Any person skilled in the art should not depart from the spirit and scope of the present invention. Various modifications and retouchings are made, so the protection scope of the present invention shall be determined by the scope of the appended patent application. ----------- Installation -------- Order --------- (Please read the notes on the back before filling this page) Cooperative printed leftover clothing 4HICKMAN / 200026TW, AND1P122.TW 239 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm)
Claims (1)
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| US38727799A | 1999-08-31 | 1999-08-31 |
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| TW089117726A TWI226164B (en) | 1999-08-31 | 2001-02-14 | A system, method and article of manufacture for a network-based predictive fault management system |
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| AU (1) | AU7109200A (en) |
| TW (1) | TWI226164B (en) |
| WO (1) | WO2001017169A2 (en) |
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-
2000
- 2000-08-31 WO PCT/US2000/024237 patent/WO2001017169A2/en not_active Ceased
- 2000-08-31 AU AU71092/00A patent/AU7109200A/en not_active Abandoned
-
2001
- 2001-02-14 TW TW089117726A patent/TWI226164B/en not_active IP Right Cessation
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| TWI415420B (en) * | 2009-11-10 | 2013-11-11 | Far Eastone Telecomm Co Ltd | Telecommunication switch configuration inspection method |
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Also Published As
| Publication number | Publication date |
|---|---|
| WO2001017169A3 (en) | 2001-12-06 |
| WO2001017169A2 (en) | 2001-03-08 |
| WO2001017169A9 (en) | 2002-09-12 |
| AU7109200A (en) | 2001-03-26 |
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