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SG11201811108YA - Method and system for providing sales information and insights through a conversational interface - Google Patents

Method and system for providing sales information and insights through a conversational interface

Info

Publication number
SG11201811108YA
SG11201811108YA SG11201811108YA SG11201811108YA SG11201811108YA SG 11201811108Y A SG11201811108Y A SG 11201811108YA SG 11201811108Y A SG11201811108Y A SG 11201811108YA SG 11201811108Y A SG11201811108Y A SG 11201811108YA SG 11201811108Y A SG11201811108Y A SG 11201811108YA
Authority
SG
Singapore
Prior art keywords
international
business
natural language
insights
chesterfield
Prior art date
Application number
SG11201811108YA
Inventor
Andrew Smith
Siddique Hameed
Michael Forbis
Stewart Boling
Adam Hosp
Ted Sanders
Original Assignee
Mastercard International Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mastercard International Inc filed Critical Mastercard International Inc
Publication of SG11201811108YA publication Critical patent/SG11201811108YA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/22—Indexing; Data structures therefor; Storage structures
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/242—Query formulation
    • G06F16/243—Natural language query formulation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3344—Query execution using natural language analysis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
    • G06F40/295—Named entity recognition
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/004—Artificial life, i.e. computing arrangements simulating life
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
    • G06Q20/102—Bill distribution or payments
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/209—Specified transaction journal output feature, e.g. printed receipt or voice output
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00—Computing arrangements using knowledge-based models
    • G06N5/04—Inference or reasoning models

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Strategic Management (AREA)
  • Human Resources & Organizations (AREA)
  • Finance (AREA)
  • General Business, Economics & Management (AREA)
  • General Engineering & Computer Science (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • Economics (AREA)
  • Data Mining & Analysis (AREA)
  • Mathematical Physics (AREA)
  • Development Economics (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Databases & Information Systems (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Software Systems (AREA)
  • Game Theory and Decision Science (AREA)
  • Tourism & Hospitality (AREA)
  • Computer Security & Cryptography (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Educational Administration (AREA)
  • Evolutionary Computation (AREA)
  • Computing Systems (AREA)
  • Molecular Biology (AREA)
  • Life Sciences & Earth Sciences (AREA)
  • Biophysics (AREA)
  • Biomedical Technology (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Machine Translation (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

INTERNATIONAL APPLICATION PUBLISHED UNDER THE PATENT COOPERATION TREATY (PCT) (19) World Intellectual Property MD HIM 0 11101 HOE 3E1 0 0111011011111100111110111110 ill OEN Organization International Bureau (10) International Publication Number (43) International Publication Date .....0\"\" WO 2018/009369 Al 11 January 2018 (11.01.2018) WIP0 I PCT (51) International Patent Classification: Louis, MO 63139 (US). BOLING, Stewart; 16526 West- G06Q 30/00 (2012.01) boro Circle Drive, Chesterfield, MO 63017 (US). HOSP, (21) International Application Number: Adam, Kenneth; 703 Birch Haven Court, Lake St. Louis, PCT/US2017/039404 MO 63367 (US). SANDERS, Ted, P., Jr.; 2 Monarch Trace Ct #205, Chesterfield, MO 63017 (US). (22) International Filing Date: (74) Agent: DOBBYN, Colm, J.; Mastercard International In- 27 June 2017 (27.06.2017) corporated, 2000 Purchase Street, Purchase, NY 10577 (25) Filing Language: English (US). (26) Publication Language: English (81) Designated States (unless otherwise indicated, for every kind of national protection available): AE, AG, AL, AM, (30) Priority Data: AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, 62/358,638 06 July 2016 (06.07.2016) US CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, 62/507,890 18 May 2017 (18.05.2017) US DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, (71) Applicant: MASTERCARD INTERNATIONAL IN- HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, CORPORATED [US/US]; 2000 Purchase Street, Pur- KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, chase, NY 10577 (US). MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, (72) Inventors: SMITH, Andrew, J.; 895 Alexandra Avenue, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, Saint Louis, MO 63122 (US). HAMEED, Siddique; 14461 TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW. White Pine Ridge Lane, Chesterfield, MO 63017 (US). FORBIS, Michael, K.; 6054 Marmaduke Avenue, St. — = (54) Title: METHOD AND SYSTEM FOR PROVIDING SALES INFORMATION AND INSIGHTS THROUGH A CON- INTERFACE VERSATIONAL = = = 100 = 112 = 106 Payment Network = Server --114 104 Processing Natural Language Query — _. - 103,- - = il = = = — Merchant Merchant System = 108 = 116 Natural Language _ Response Other Data Sources 11 01 M cD. FIG. 1 110 0 ---- (57) : A method and system are described that provide responses to natural language queries regarding the performance of GC ,_ 1 a business. The method and system processes data from multiple data sources including information generated by the business and C::::) analyzes the data to provide actionable suggestions as to how to determine how to improve the performance of the business. The use N of natural language queries allows for a merchant without a business intelligence background obtain these insights easily. C [Continued on next page] WO 2018/009369 Al MIDEDIMOMOIDEIREEMONOMMIOCHINVOIMIE (84) Designated States (unless otherwise indicated, for every kind of regional protection available): ARIPO (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW), Eurasian (AM, AZ, BY, KG, KZ, RU, TJ, TM), European (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR), OAPI (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG). Published: — with international search report (Art. 21(3))
SG11201811108YA 2016-07-06 2017-06-27 Method and system for providing sales information and insights through a conversational interface SG11201811108YA (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US201662358638P 2016-07-06 2016-07-06
US201762507890P 2017-05-18 2017-05-18
PCT/US2017/039404 WO2018009369A1 (en) 2016-07-06 2017-06-27 Method and system for providing sales information and insights through a conversational interface

Publications (1)

Publication Number Publication Date
SG11201811108YA true SG11201811108YA (en) 2019-01-30

Family

ID=59325661

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11201811108YA SG11201811108YA (en) 2016-07-06 2017-06-27 Method and system for providing sales information and insights through a conversational interface

Country Status (4)

Country Link
US (1) US10685301B2 (en)
CN (1) CN109416803A (en)
SG (1) SG11201811108YA (en)
WO (1) WO2018009369A1 (en)

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Also Published As

Publication number Publication date
CN109416803A (en) 2019-03-01
US20180225608A9 (en) 2018-08-09
US20180012163A1 (en) 2018-01-11
WO2018009369A1 (en) 2018-01-11
US10685301B2 (en) 2020-06-16

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