RU2734430C1 - Method of client interaction with public food and drink venue - Google Patents

Abstract

FIELD: calculating; counting.

SUBSTANCE: invention relates to information processing. Method comprises receiving a short code, wherein the short code comprises a string of symbols arranged in a sequence, establishing a communication session between the mobile computing device and the power service server, sending a short code to the power service server, receiving from a food service server a sequence of messages containing a list of actions and content associated with a short code, execution of computer-executable instructions by the processor, creating a process instance for creating a service and product order form, displaying on the sensor display by means of a graphical query form interface for generating an order message in accordance with the processed short code, receiving a user order, generating a confirmation message sent by the user, sending a communication session via a communication session containing the order form to the server of the power services, wherein by means of the power services server, the order request is sent to the order executor to provide the service and/or the product to the user of the device based on the message with the order form, wherein the service and/or the goods are associated with a short code of the user device.

EFFECT: technical result is wider range of means.

9 cl, 7 dwg

Description

FIELD OF TECHNOLOGY

The invention relates to the processing of information for the provision of a service, mainly to improve the accuracy of ordering a service in a catering establishment and is intended for automation.

LEVEL OF TECHNOLOGY

Known technical solution for the patent RU No. 109590 from 20.10.2011, IPC G06F 17/00, "INTERACTIVE SERVICE SYSTEM OF PUBLIC CATERING".

The invention relates to a device for serving places of public catering, characterized in that it consists of at least one computer terminal containing a monitor with a touch screen and a computer with developed software, including a menu program located on the specified computer, information about the order made or its change from which it is sent by the client to a two-way interactive communication device, which is a local server that receives information, stores it, distributes it, sends it to the appropriate terminals of the restaurant personnel and client's terminals and interacts with the functional parts of the system, while the computer terminal is built into the tabletop of the client's table so that the touchscreen of its monitor is horizontal.

The built-in computer terminal in the tabletop of the client's table allows using the touch screen for order fulfillment in the restaurant only in case of physical presence in the restaurant. At the same time, a restaurant visitor may be interested in sending an order to the restaurant for goods or dishes of interest in advance, i.e. before the visitor comes to the restaurant.

The proposed system and method have an advantage over the known analogs, since they do not contain the indicated disadvantages.

DISCLOSURE OF THE INVENTION

The technical result of the invention is to ensure the performance of the service by a predetermined date and time by sending a message to the restaurant to place an order.

The task is achieved by applying a system and method for using short codes to automate application processes for messaging and placing orders. In one implementation, the shortcode includes several characters. The shortcode can include a character string to automate the communication of a product or service order message, with the option to add a comment to the placed order. The shortcode can be encoded into a barcode, QR code, RFID tag or NFC tag. The product may include an Application installed on a mobile device (eg, smartphone, cell phone, etc.) that provides a photographic image of a barcode and / or QR code from the camera of the mobile computing device.

In one embodiment of the invention, the Short Code can be read from an RFID tag or NFC tag by a suitable wireless tag reader located in the mobile computing device and connected to the system bus of the mobile computing device. The short code is associated with a restaurant service and can be processed by a server computing device. A restaurant service may include a delivery service or a restaurant service at a convenient time for the customer.

The invention can be implemented as a mobile messaging computing device that includes: a memory; touchscreen; a network interface for communication of a mobile computing device for exchanging messages with a computer network; and a processor associated with memory, touchscreen display, and network interface.

The processor of the mobile computing device is configured to perform the steps of the method for transmitting order messages under the control of the operating system. This method provides for several steps in accordance with which a short code is received via user interfaces, the short code comprising a string of characters arranged in a sequence. Using the network interface, a communication session is established via a wireless network, the communication session being established between the mobile computing device and the server computing device. A short code is transmitted through a communication session to a food service server, which is a server computing device. A sequence of messages is received from the food service server through a communication session, which contains a list of actions and content associated with the short code, while the list of actions contains machine-executable instructions, the content contains a list of services and products characteristic of the short code. The processor executes machine-executable instructions, creates an instance of the process to create an order form filled in in accordance with the content typical for the list of services and products provided. Request forms are displayed on a touchscreen display via a graphical interface for generating an order message in accordance with the processed short code. The user's order is received through the graphical user interface, and a message confirming that the user has sent the order is generated. A message containing an order form is sent through a communication session to a food service server, and an order request is transmitted via a food service server to a computing device of the order executor in order to provide a service and / or a product to a user of a mobile computing device based on a message with an order form, and the service and / or the product is associated with a short code of the user's mobile computing device.

BRIEF DESCRIPTION OF DRAWINGS

FIG. 1 schematically depicts an exemplary system architecture in accordance with the invention.

FIG. 2 schematically depicts a flowchart showing a method for sending an order message.

FIG. 3 displays one of the options for the implementation of the graphical user interface of the order form message generation system

FIG. 4 displays one of the variants of the implementation of the graphical user interface of the system for generating the message of the order form with the open submenu "cold snacks".

FIG. 5 displays one of the variants of the implementation of the graphical user interface of the system for generating an order form message with a summary list of selected products for sending the order form message.

FIG. 6 displays one of the variants of the implementation of the graphical user interface of the system for generating the message of the order form with the notification of the successful sending of the message.

FIG. 7 depicts one of the embodiments of the graphical user interface of the order form message generation system in which the user interface is displayed on the computing device of the order executor with a list of incoming messages with order forms.

CARRYING OUT THE INVENTION

The invention discloses a system and a method for using short codes to automate the sending of messages containing the order of services and products. Mainly, the short code consists of a string of characters that are used to identify a specific recipient of a message with an order for services and products.

In one embodiment of the invention, the user is provided with a graphical user interface for ordering services and products. The graphical user interface can be generated by the software of the user's mobile computing device. The software that provides the rendering of the graphical interface can be a software application installed from an application store such as Google Play, App Store, or any other. In an alternative embodiment, the graphical user interface may be generated by a web browser installed on the mobile computing device.

Thus, the short code is read by the user's mobile computing device and processed in accordance with the logic of the software forming the graphical user interface. As a result of processing the short code, specific services and products are identified, as well as the addressee with which this short code is associated. To obtain information associated with the short code, a food service server is additionally used.

The graphical user interface ensures efficient ordering of services and products in accordance with the user's request. To activate the graphical user interface in accordance with the invention, a short code in the form of a barcode or QR code can be photographed by the built-in camera of a mobile computing device or by a wireless RFID or NFC tag reader. The short code is sent to the food service server and compared with the list of addresses of organizations that provide services and products associated with this short code, as well as with the list of services and products themselves. Content for creating a request form for a list of services and products associated with the short code is sent to the user's mobile computing device for display via a graphical user interface.

The graphical user interface on the screen of a mobile computing device, when executing instructions executed by the processor, can be partially filled with information of the user himself, for example, the name and data about the selected means of payment, if such settings were specified by the user. Another part of the data about the organization providing services and / or products is automatically displayed to the user through a graphical interface. The user is provided with the opportunity to correct the automatically completed part of the order form data through a graphical interface. The user is given the opportunity to specify a list of products and services to be included in the order form.

The disclosed examples of using the invention that are given in the description are exemplary embodiments of the invention and are intended to disclose the essence of the invention. In one of the embodiments of the invention, a discount for the order can be automatically provided by means of a short code, or a part of the order can be provided on favorable terms for the user.

Automatic filling of a part of the order form data allows to reduce the number of errors made when entering data by the user and to reduce the average time for generating the final message with the order form.

FIG. 1 shows a diagram of an exemplary system for using short codes to generate messages and place orders 100. The system includes a catering service server 110, mobile computing devices 140, 150, 160, a computer network 105, a database 130, short code data 132, a bar code shortcode 120, QR code shortcode 121, RFID shortcode tag 122, NFC shortcode 123.

Computing network 105 provides information exchange of at least one food service server 110 with two or more mobile computing devices 140, 150, 160.

Each of the mobile computing devices 140, 150, 160 includes application logic 151, 161 and a user interface 152, 162, embodied in machine-executable application instructions.

In a preferred embodiment, the food service server 110 and database 130 may be implemented on one or more server computing devices. The database 130 is stored in a data store implemented using at least one hard disk, solid state storage media, or using distributed cloud storage.

The food service server 110 is configured to receive a short code from computing devices 140, 150, 160 and use the obtained short code to match the data of the short code 132 in the database 130. The short code match is used to generate a request form for a list of services and products. associated with a short code that is sent to the user's mobile computing device for display via the graphical user interface 152, 162. Application logic 151, 161 automatically generates an order form and sends an order 115 message to the catering server 110.

The database 130 is filled with data of short codes 132, each of which is associated with an operating company providing catering services with a menu of products and a list of services provided at this company. The enterprise ensures the distribution of the short codes 132 registered in the database 130 among potential customers through advertising or distribution of leaflets, in particular bonus cards, which individually provide bonus programs or discounts. To distribute short codes, at least one of the options for applying information to the medium can be used: barcode with short code 120, QR code with short code 121, RFID tag with short code 122, NFC tag with short code 123 To take advantage of the invention, a user simply needs to use a mobile computing device with a camera or a wireless reader for RFID tags or NFC tags to enter a short code, for example, from an advertising medium or a bonus card of a catering company, into a personal mobile computing device. Subsequently, the application logic 151, 161 automatically generates an order form and sends a placed order 115 message to the catering server 110.

The logic of the applications 151, 161 in the form of installed programs is stored in the user's mobile computing device in a data store implemented using at least one hard disk and / or solid-state storage medium in the user's computing device.

FIG. 2 is a flow diagram of a method for a mobile computing device sending a message to a catering service server 200. The method 200 provides computer-executable instructions under which the processor of computing devices 140, 150, 160 controls the corresponding device hardware and is adapted to process the short code.

A method for sending a message by a mobile computing device to a catering service server 200 includes performing the steps: receiving a short code, wherein the short code contains a string of characters organized into a sequence 210; establishing a communication session via a wireless network between the mobile computing device and the server computing device 220; transmitting the short code via the session to the food service server 230; receiving from the power service server a sequence of messages containing a list of actions and content associated with the short code 240; executing machine-executable instructions by the processor, instantiating a process for creating an order form for services and products 250; displaying request forms on a touchscreen display via a graphical interface for generating an order message in accordance with the processed short code 260; accept the user's order, generate an order confirmation message by the user 270; a message containing an order form is sent via a communication session to a food service server, while the order request is transmitted via a food service server to a computing device of the order executor in order to provide a service and / or a product to a user of a mobile computing device based on a message with an order form, the service and / or the item is associated with the short code of the user's mobile computing device 280.

FIG. 3 shows one of the variants of the user interface 300. In the depicted exemplary version of the user interface, options are offered to select several submenus in which products are placed to form an order form. The main menu of the interface contains at least one of the following submenus: Traditional sets 310, Cold snacks 315, Salads 320, Sashimi 325, Sushi 330, Rolls 335, Hot snacks 340, Soups 345, Hot dishes 350, Rice, noodles and vegetables 355 , Desserts 360, Alcoholic drinks 365, Alcoholic cocktails 370, Non-alcoholic cocktails 375, Tea 380.

An embodiment of the graphical user interface of a system for generating an order form message with an open “cold snacks” submenu 400 is shown in FIG. 4. Using the touch display, the user, in accordance with the need, carries out the formation by ordering a submenu cold snacks 410. FIG. 4 shows the product options for choosing "Kaiso Sarada" 420, "Roll Goleador" 425, "Kimchi" 430, "Kanlan Sarada" 435. To return to the previous menu in the interface there is a button "Back" 440. To go to the submenu of those selected for order products in the interface there is a button "Your order" 445.

When the user selects the “Your Order” menu button 455 in the graphical interface via the touch screen, the interface switches to the one shown in FIG. 5 is an example of the interface, which displays one of the options for the implementation of the graphical user interface of the system for generating an order form message with a summary list of selected products for sending an order form message 500. 510, 520, 530, 540, 550, 560 in FIG. 5 is a list of selected products marked for order. The line opposite the selected product shows the number of servings of the selected product 515, 525, 535, 545, 555, 565, while to the left of the number there is an interface element in the form of a "+" button to increase the number of servings of this product, and to the right of the number there is an interface element in the form of a "-" button to reduce the number of servings of this product. The "Order" interface button 570, when initiated via the touchscreen display, automatically generates a message containing an order form with the selected products. Additionally, on the "Order" button 570 additional information is placed about the waiter who will serve the order.

FIG. 6 depicts one implementation of the graphical user interface of the order form message generation system with notification of successful dispatch of the message 600. Footprint information for the user is presented at interface element 610. Interface elements 620, 630 indicate successful order submission and inform the customer about it.

FIG. 7 depicts one of the embodiments of the graphical user interface of the order form message generation system in which the user interface is displayed on the computing device of the order executor with a list of incoming messages with order forms700. The message about the placed order is redirected to the executor on the mobile computing device automatically by the software and hardware bot 710. The executor's interface contains several messages about the received messages with the order on several tables 720, 730, 740, 750. If the user receives an order for the service for an additional spoon, then the corresponding message also arrives to the performer in the form of a separate message 730. When the ordered service is executed by the waiter, the interface element 735 can be activated. The "Reply" interface button 760 can be used to send a message by the waiter to the user who placed the order. The interface button "Share" 770 can be used by a waiter to send a message to another waiter if it is necessary to replace the waiter who is executing a particular order.

In view of the foregoing, the claimed invention has significant differences in comparison with the mentioned analogue, it is much more technologically advanced, since all the technical solutions underlying it provide for the maximum level of automation of the system operation process, minimize the participation of the "human factor" and related inevitable errors in the process of system functioning.

In conclusion, it should be noted that the information given in the description are examples, which do not limit the scope of the present invention defined by the claims. One skilled in the art should be clear that there are alternative embodiments of the invention, consistent with the essence of the present invention. Therefore, the attached claims, containing a set of features that characterize the invention, should not be interpreted in the narrow sense of the examples of implementation disclosed in the description, but at the same time discloses the scope of legal protection granted to a patent for an invention.

Claims (37)

1. A mobile messaging computing device comprising: memory; touchscreen; a network interface for communication of a messaging computing device with a computer network; and a processor associated with a memory, a touchscreen display and a network interface, configured to perform, under the control of an operating system, the steps of: receiving through user interfaces a short code, wherein the short code contains a string of characters arranged in a sequence; using a network interface, establishing a communication session via a wireless network, the communication session being established between the mobile computing device and the server computing device; transmitting a short code through a communication session to a food service server; receive from the food service server through a communication session a sequence of messages that contain a list of actions and content associated with the short code, the list of actions containing machine-executable instructions, the content containing a list of services and products characteristic of the short code; execute machine-executable instructions by the processor, create an instance of the process to create an order form filled in in accordance with the content characteristic of the list of services and products provided; displaying request forms on the touchscreen display via a graphical interface for generating an order message in accordance with the processed short code; receive the user's order through the graphical user interface, generate a confirmation message for sending the order by the user; and a message containing an order form is sent via a communication session to a food service server, while the order request is transmitted via a food service server to a computing device of the order executor in order to provide a service and / or a product to a user of a mobile computing device based on a message with an order form, the service and / or the product is associated with a short code of the user's mobile computing device. 2. The device according to claim 1, wherein the processor is connected to the camera to input a short code from the photographed barcode or QR code into the mobile computing device, wherein the application logic automatically generates an order form and sends a message to the food service server. 3. The apparatus of claim 1, wherein the processor is coupled to a wireless RFID or NFC tag reader to enter the short code into the mobile computing device, wherein the application logic automatically generates an order form and sends a message to the food service server. 4. The apparatus of claim. 1, wherein the application logic in the form of installed programs is stored in the mobile computing device in a data store implemented using at least one hard disk and / or solid-state storage medium in the user's computing device. 5. A method for sending a message by a mobile computing device to a food service server includes the following steps: accept a short code, the short code containing a string of characters organized into a sequence; establishing a communication session via a wireless network between the mobile device and the server computing device; transmitting a short code through a communication session to a food service server; receive from the power service server a sequence of messages containing a list of actions and content associated with the short code; execute machine-executable instructions by the processor, create an instance of the process to create a form for ordering services and products; displaying request forms on the touchscreen display via a graphical interface for generating an order message in accordance with the processed short code; accept the user's order, generate a confirmation message for sending the order by the user; a message containing an order form is sent via a communication session to a food service server, while the order request is transmitted via a food service server to a computing device of the order executor in order to provide a service and / or a product to a user of a mobile device based on a message with an order form, the service and / or the product is associated with the short code of the user's mobile device. 6. The method according to claim 5, wherein the camera of the mobile computing device is used to input a short code from the photographed barcode or QR code into the mobile computing device, while automatically generating an order form and sending a message to the food service server. 7. The method of claim 5, wherein the processor is connected to a wireless reader for RFID tags or NFC tags in the mobile computing device and automatically generates an order form and sends a message to the food service server. 8. The method of claim 5, wherein the application logic in the form of installed programs is stored in a mobile computing device in a data store implemented using at least one hard disk and / or solid-state storage medium in the user's computing device. 9. A computer-readable medium for sending a message by a mobile device to a food service server, wherein the medium contains computer-executable instructions that, when executed by the processor of the mobile device, provide the following steps: accept a short code, the short code containing a string of characters organized into a sequence; establishing a communication session via a wireless network between the mobile device and the server computing device; transmitting a short code through a communication session to a food service server; receive from the power service server a sequence of messages containing a list of actions and content associated with the short code; execute machine-executable instructions by the processor, create an instance of the process to create a form for ordering services and products; displaying request forms on the touchscreen display via a graphical interface for generating an order message in accordance with the processed short code; accept the user's order, generate a confirmation message for sending the order by the user; a message containing an order form is sent via a communication session to a food service server, while the order request is transmitted via a food service server to a computing device of the order executor in order to provide a service and / or a product to a user of a mobile device based on a message with an order form, the service and / or the product is associated with the short code of the user's mobile device.

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