KR20190054900A - Method and apparatus for providing work assist service - Google Patents

Abstract

A method and apparatus for providing a business help service is disclosed. The method of providing a business help service may include the step of the business help server receiving a service request from the user device and the business help server transmitting a response to the service request to the user device, And may be a request for at least one of a plurality of available services.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention [0001]

The present invention relates to business support services, and more particularly, to a method and apparatus for providing business support services.

The increase of work productivity and the increase of work efficiency were the subjects after the industrial society. As a result of the development of electronic devices and communication networks, research on a method of increasing the efficiency of users through business apparatuses is being continued, and various applications are being developed to assist users in their work.

In addition, in modern society, more and more people are placing more emphasis on work life balance than those desiring higher salaries.

As a result of these social changes, a number of programs and applications for helping users work have appeared.

KR 10-2007-0077252

One aspect of the present invention provides a method of providing a business assistance service.

Another aspect of the present invention provides an apparatus for performing a method of providing a business assistance service.

A method of providing a business help service according to an aspect of the present invention may include the step of the service aid server receiving a service request from a user device and the business help server transmitting a response to the service request to the user device Wherein the service request may be a request for at least one of a plurality of services available by the business help server.

Meanwhile, the plurality of services includes an assistance service, a criminal colombo service, a view gate service, and a day statistic time service, and the assistance service is a service for remittance or service of a prize on a set date, The view gate service is a service for providing a statistical page for a third company, and the daily statistical time service (CS) is a service for managing call service (CS) May be a service for providing a KPI (key performance indicator) for each department.

Further, the plurality of services may further include a mister service, an extract service, a mike service, an I love SQL (structured query language) service, and an open API (application programming interface) service, And the extracted service is a predefined template service for a complex query term for retention, the mica service is a corporate vehicle operation history management service, and the I love SQL service is a service for monitoring database access And the open API service may be a service for monitoring a syndication API communication log with another server.

Further, the plurality of services may further include a log catcher service, a bulletin board service (BBS) result service, a DA result service, a friend introduction service, and a one-click agreement service, the log catcher service is a service for collecting user information, Wherein the BBS result service is a service for providing a bulletin board response status statistics page, the DA result service is a service for analyzing a display banner and an external advertisement, the friend introduction service is a service for managing a user's grade, The agreement service may be a service for sending a one-click agreement.

In another aspect of the present invention, a business help server for performing a method of providing a business help service includes a processor, the processor is configured to receive a service request from a user device and to send a response to the service request to the user device Wherein the service request may be a request for at least one of a plurality of services that can be provided by the business help server.

Meanwhile, the plurality of services includes an assistance service, a criminal colombo service, a view gate service, and a day statistic time service, and the assistance service is a service for remittance or service of a prize on a set date, The view gate service is a service for providing a statistical page for a third company, and the daily statistical time service (CS) is a service for managing call service (CS) May be a service for providing a KPI (key performance indicator) for each department.

Further, the plurality of services may further include a mister service, an extract service, a mike service, an I love SQL (structured query language) service, and an open API (application programming interface) service, And the extracted service is a predefined template service for a complex query term for retention, the mica service is a corporate vehicle operation history management service, and the I love SQL service is a service for monitoring database access And the open API service may be a service for monitoring a syndication API communication log with another server.

Further, the plurality of services may further include a log catcher service, a bulletin board service (BBS) result service, a DA result service, a friend introduction service, and a one-click agreement service, the log catcher service is a service for collecting user information, Wherein the BBS result service is a service for providing a bulletin board response status statistics page, the DA result service is a service for analyzing a display banner and an external advertisement, the friend introduction service is a service for managing a user's grade, The agreement service may be a service for sending a one-click agreement.

A method and apparatus for providing a business help service according to an embodiment of the present invention is characterized in that the functions necessary for the user's business and business management are provided / managed through one business program and the efficiency of business processing and business management is enhanced .

1 is a conceptual diagram illustrating a business assistance service provided by a business support server according to an embodiment of the present invention.
FIG. 2 is a conceptual diagram illustrating an associated task domain for each service according to an embodiment of the present invention.
3 is a conceptual diagram illustrating an assistance service according to an embodiment of the present invention.
4 is a conceptual diagram illustrating a daily statistical time service according to an embodiment of the present invention.
5 is a conceptual diagram illustrating a criminal colombo service according to an embodiment of the present invention.
6 is a conceptual diagram illustrating an extracting service according to an embodiment of the present invention.
7 is a conceptual diagram illustrating a mica service according to an embodiment of the present invention.
8 is a conceptual diagram illustrating an I love SQL service according to an embodiment of the present invention.
9 is a conceptual diagram illustrating a one-click service agreement service according to an embodiment of the present invention.
10 is a conceptual diagram illustrating a friend introduction service according to an embodiment of the present invention.
11 is a conceptual diagram illustrating a user service support service according to an embodiment of the present invention.

The following detailed description of the invention refers to the accompanying drawings, which illustrate, by way of illustration, specific embodiments in which the invention may be practiced. These embodiments are described in sufficient detail to enable those skilled in the art to practice the invention. It should be understood that the various embodiments of the present invention are different, but need not be mutually exclusive. For example, certain features, structures, and characteristics described herein may be implemented in other embodiments without departing from the spirit and scope of the invention in connection with an embodiment. It is also to be understood that the position or arrangement of the individual components within each disclosed embodiment may be varied without departing from the spirit and scope of the invention. The following detailed description is, therefore, not to be taken in a limiting sense, and the scope of the present invention is to be limited only by the appended claims, along with the full scope of equivalents to which such claims are entitled, if properly explained. In the drawings, like reference numerals refer to the same or similar functions throughout the several views.

Hereinafter, preferred embodiments of the present invention will be described in more detail with reference to the drawings.

1 is a conceptual diagram illustrating a business assistance service provided by a business support server according to an embodiment of the present invention.

Referring to FIG. 1, a business assistance service may include an assistant service 100, a criminal colombo service 105, a view gate service 110, a day statistic time service 115, a mister bot service 120, 125, a mica service 130, an I love SQL service 135, an open API service 140, a log catcher service 145, a BBS result service 150, a DA result, A service 155, a friend introduction service 160, and a one-click agreement service 165.

The assistance service 100 may be a service for management of a prize remit (or service) itself. The assistance service 100 may be a service for providing convenience to a user requesting a gift remittance other than a specified date. The assistance service 100 is divided into three categories: a search unit, a request unit, and an output unit, and can improve the productivity of the policy team, the consulting team, and the settlement team.

The criminal colombo service 105 may be a service for touching a call CS (call CS). The criminal Colombo service 105 can efficiently supervise the consultation team's telephone counseling CS. It can be broadly divided into 1) a tool for counselor's negation and sabotage management and 2) a tool for providing counselor call management convenience. Additional tools may include call analytics, database pages, and reservations.

The viewgate service 110 may be a service for providing a statistics page for a third party. The page provided by the view gate service 110 may be a page for providing statistics of the outsourced channel. It is necessary to provide information in-house and outsourcing information in accordance with the privacy policy and the internal security code. The view gate service 110 can directly check the performance of the outsourcing company and can improve productivity of the sales team.

The daily statistical time service 115 may be a service for providing a KPI (Key Performance Indicator) for each department. It is a tool to provide KPIs for each module / department and can be classified as 1) for executives, 2) for consultants, and 3) for residential use. It provides an unobtrusive interface and real-time updates can be supported using Ajax communication technology.

Mr bot service 120 may be a service for observing an auto-executed robot log. Our web server has 7 self-executing robots (Cron) running for 24 hours and can be made to easily monitor the log of the robot performing auto registration.

The extracting service 125 may be a complex query term predefined template service for retention. Demographic, interest-based, and season / time segmentation may be required for customer retention activities. A complex query (Query) for this purpose can be defined in advance, thereby improving the manageability. As an add-on tool, Excel Mania and Retention Club may exist.

The mica service 130 may be a corporate vehicle history management tool. It is an online migration version of the Vehicle Operation Record, developed by the National Tax Service in 2015, entitled "Commissioning Record of Corporate Vehicle Operation History".

The I love structured query language (SQL) service 135 may be a service for supporting remote database access. Our database can only be accessed from a designated place in accordance with security regulations, but intermittent connection problems occur in urgent remote places. At this time, it can be a backdoor that makes it possible to access the database from a third remote site.

The open application programming interface (API) service 140 may be a service for observing portal services (e.g., NAVER) syndication communication logs. It could be a page created to easily monitor the syndication API communication history (Log) between our server and the portal service. The syndication communication may be a mutual protocol for linking the document information (content) between the company and the neighbor.

The log catcher service 145 may be a user information collection tool. When a large number of subscriptions are made through the API, negative logins and attacks are frequent. The log catcher service is an information gathering device created to defend this. It regulates the IP (internet protocol) and UID (user, identification, unique identifier) of the user who accesses the website, It may be a tool for establishing evidence for a criminal complaint.

The bulletin board service (BBS) result service 150 may be a bulletin board response status statistics page service. If multiple online customers are responding online, a statistics page can be provided that provides timely and timely monitoring of individual online agent performance.

The DA result service 155 may be a service for display banner and external advertisement analysis. DA results service can be used as a tool for analyzing the advertisement performance of various external media such as faculty commission, meeting newspaper, and open market.

The friend introduction service 160 may be a service for management of a user. Users can be classified into specific classes, and gifts can be sent by user class. A system for providing business help services includes a registration unit, an automatic verification unit, and an output unit, and the productivity of the marketing team can be increased.

The one-click agreement service 165 may provide the agreement one-click shipping service. The one-click agreement service 165 may be a service for easily sending out the agreement in which the guarantee details are described to the service subscribers.

Systems that provide business help services include automatic mail verification and automatic clustering, and may enable real-time transactions using Ajax communication technology.

FIG. 2 is a conceptual diagram illustrating an associated task domain for each service according to an embodiment of the present invention.

Referring to FIG. 2, the business domain can be divided into consultation, online customer service (CS), settlement / policy, acceptance, marketing, development, sales, and management / operation.

The assistance service is related to the consultation area and the reception area.

Criminal Colombo service is related to counseling area, management / operation area.

ViewGate service is related to marketing area and business area.

The daily statistical time service is related to marketing area, business area.

Mr. Bot services are related to the marketing domain.

Extract service is related to marketing area, development area.

The mica service is related to the business area and the management / operation area.

I love SQL services are related to the development domain.

Open API services relate to marketing and development.

The Log Catcher service is related to the online CS area and the management / operations area.

The BBS result service is related to the online CS area.

The DA results service is related to the marketing domain.

Friend referral service is related to counseling area, online CS area and marketing area.

The one-click contract service is related to the consultation area and the reception area.

3 is a conceptual diagram illustrating an assistance service according to an embodiment of the present invention.

Referring to FIG. 3, in the assistance service, service providing date, bank information related to service provision, amount information, subscriber information, present type information according to a service, requestor information, child information, and the like can be provided.

The administrator can provide convenience to the user requesting remittance money other than the designated date through the assistance service. In this way, the prize-related services can be provided to the user on a date-by-date basis.

4 is a conceptual diagram illustrating a daily statistical time service according to an embodiment of the present invention.

In FIG. 4, the daily statistical time service is started. The daily statistical time service can be divided into counselor and management / operation.

The day statistical service for counselors can provide information on the call work performed for each agent for a certain period of time (for example, one day).

The day-to-day management service statistics service can provide statistical information on each of the tasks performed by the employed employees. For example, the statistical information on each of the tasks performed may include information on the last update time, Internet acceptance wait information, Internet acceptance information, water purifier acceptance information, information on subscribing reception, customer relation management (CRM) Response information, and the like.

In addition to this, information on the work performed for a certain period of time can be provided through the daily statistical time service according to the elements set for the purpose of the work.

5 is a conceptual diagram illustrating a criminal colombo service according to an embodiment of the present invention.

Referring to FIG. 5, if tracking of a user or task is required, a criminal colombo service can be performed. Specifically, the criminal Colombo service can efficiently supervise the consultation team's telephone counseling CS. It can be broadly divided into 1) a tool for counselor's negation and sabotage management and 2) a tool for providing counselor call management convenience.

For example, the Criminal Colombo Service can track down the speed of the first acceptance and the final acceptance of another via Speed Web Negation Tracking.

The outgoing call validation function can measure the call duration (in seconds) of an outgoing call in Office CRM.

Call merge validation can track the combined number of two mobile phone numbers in Office CRM.

The call not yet function can be used to filter out calls that have not originated in Office CRM.

6 is a conceptual diagram illustrating an extracting service according to an embodiment of the present invention.

Referring to FIG. 6, the extracting service may be a complex query term predefined template service for retention. Demographic, interest-based, and season / time segmentation may be required for customer retention activities. A complex query (Query) for this purpose can be defined in advance, thereby improving the manageability. As an add-on tool, Excel Mania and Retention Club may exist.

For example, when information about a customer using a specific service is required, data corresponding to the extraction condition can be extracted by setting elements / conditions necessary for extraction.

7 is a conceptual diagram illustrating a mica service according to an embodiment of the present invention.

Referring to FIG. 7, the mica service may be implemented to manage information on the driving record of the vehicle.

The mica service can provide information related to vehicle operation such as date, vehicle, user, purpose of use, operating distance, instrument panel, and so on.

8 is a conceptual diagram illustrating an I love SQL service according to an embodiment of the present invention.

Referring to FIG. 8, the I love SQL service may be a service for supporting a database connection at a remote location. The database can only be accessed at a specified location based on security regulations, but intermittent connection issues at remote locations can occur. In this case, the database can be accessed at the third remote site through the I love SQL service.

9 is a conceptual diagram illustrating a one-click service agreement service according to an embodiment of the present invention.

Referring to FIG. 9, in the one-click agreement service, an agreement one-click dispatch service may be provided. The one-click agreement service can be a service for easily sending out the agreement containing the guarantee details to the service subscribers.

A document such as an agreement document based on the user's contract information (or product purchase information) can be delivered to the user with a single click.

10 is a conceptual diagram illustrating a friend introduction service according to an embodiment of the present invention.

Referring to FIG. 10, the friend introduction service may be a service for managing users. Users can be categorized into specific classes, and gifts can be sent by user class.

11 is a conceptual diagram illustrating a user service support service according to an embodiment of the present invention.

In FIG. 11, the business help server can increase the efficiency of the user based on the previous business record in order to improve the efficiency of the user's business.

For example, a plurality of services may be modularized and run on a user's device of the user. The business help server can provide a plurality of services, and only modules related to a plurality of services and related services can be selectively transmitted to the user equipment.

For example, Assistance Service, Criminal Colombo Service, View Gate Service, Daily Statistics Service, Mr Bot Service, Extract Service, Mica Service, I love SQL Service, Open API Service, Log Catcher Only one service (log catcher), BBS result service, DA result service, friend referral service, one-click contract service, assisting service on user device, criminal colombo service, view gate service, A case can be assumed where necessary.

The business help server can transmit a service related module necessary for the user to the user device in consideration of the user use service and the frequency of use of the user service based on the business record of the user.

Thereafter, the service related module in the user device may be located on the user interface in consideration of the frequency of service use of the user. And the interaction relationship between the modules selected by the user can be set according to the user's selection.

For example, when the assistant service, the criminal colombo service, the view gate service, the day statistical time service are the user service, the frequency of the user use for the assistance service, the criminal colombo service, the view gate service, So that the position of the user interface can be adjusted. For example, when the assistant service is the most used in the assistant service, the detective colombo service, the view gate service, and the daily statistical time service, an icon having the image of the highest priority or the widest area on the user interface is used as the assistant Service. That is, re-adjustment of the user interface may occur depending on the frequency of use of the service related module of the user. In addition, the user can re-adjust the user interface in a drag-and-drop manner according to the order of the user's work.

In addition, service-related modules can be grouped and transmitted based on the relationship between the modules. For example, the assertion module may form a module group with a gate service, a day statistic time service, a mister bot service, an extract service, and such a module group may be formed by collecting the service module usage records of existing users . The module group can be adaptively changed according to the change of the work type of the user.

The above-described methods may be implemented in an application or may be implemented in the form of program instructions that may be executed through various computer components and recorded on a computer-readable recording medium. The computer-readable recording medium may include program commands, data files, data structures, and the like, alone or in combination.

The program instructions recorded on the computer-readable recording medium may be ones that are specially designed and configured for the present invention and are known and available to those skilled in the art of computer software.

Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks and magnetic tape, optical recording media such as CD-ROMs and DVDs, magneto-optical media such as floptical disks, media, and hardware devices specifically configured to store and execute program instructions such as ROM, RAM, flash memory, and the like.

Examples of program instructions include machine language code such as those generated by a compiler, as well as high-level language code that can be executed by a computer using an interpreter or the like. The hardware device may be configured to operate as one or more software modules for performing the processing according to the present invention, and vice versa.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it will be understood by those skilled in the art that various changes and modifications may be made therein without departing from the spirit and scope of the invention as defined in the appended claims. It will be possible.

Claims (3)

The business help service delivery method,
Receiving, by the business help server, a service request from a user device; And
Sending, by the business help server, a response to the service request to the user equipment,
Wherein the service request is a request for at least one of a plurality of services available by the business help server,
Wherein the service help server includes a service related module required for the user among the plurality of service modules for each of the plurality of services in consideration of the frequency of use of the user service and the user service based on the existing service record of the user, Lt; / RTI >
Wherein the service related module is located on a user interface in consideration of the frequency of use of the user service,
An interaction relationship between the plurality of service-related modules is set according to user input information when the plurality of service-
Wherein the plurality of service-related modules are located and determined on the user interface in a drag-and-drop manner according to a task order of the user. The method according to claim 1,
The plurality of services include:
I love SQL service, open API service, log catcher service, BBS result service, DA service, DAT service, mocker service, mocker service, A result service, a friend referral service, and a one-click commitment service. What is claimed is: 1. A business help server for performing a business assistance service delivery method,
Wherein the business help server comprises a processor,
The processor receives a service request from a user device,
And to transmit a response to the service request to the user device,
Wherein the service request is a request for at least one of a plurality of services available by the business help server,
The processor transmits a service related module required for the user among the plurality of service modules for each of the plurality of services to the user device in consideration of the frequency of use of the user service and the user service based on the existing business record of the user and,
Wherein the service related module is located on a user interface in consideration of the frequency of use of the user service,
An interaction relationship between the plurality of service-related modules is set according to user input information when the plurality of service-
Wherein the plurality of service-related modules are located and determined on the user interface in a drag-and-drop manner according to a task order of the user.

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