KR20090053294A - Asset information actualization system and method - Google Patents

Abstract

The present invention relates to an asset information actualization system and method thereof.

According to the present invention, when the operation management server of the asset information actualization system for maintaining or maintaining the quality of the additional service using the high-speed Internet or high-speed Internet receives the completion of the completion work according to the service subscription of a specific subscriber, the received completion The terminal generates a first terminal information request message according to the work completion and transmits it to a terminal management server that collects or manages the first terminal information of the subscriber. And receiving response information about the first terminal information request and checking whether there is first terminal information corresponding to the first terminal information request, thereby obtaining second terminal information of a subscriber for each service based on the first terminal information. Be current.

As a result, the remote fault handling service is activated by monitoring the service of the subscriber based on the current accurate data, thereby improving the satisfaction of the customer service for the rapid failure recovery and reducing the cost of the field workers.

Asset, Terminal Information, Currentization, Service Subscription, SNMP

Description

Asset information actualization system and its method {CURRENTNES SYSTEM AND METHOD OF ASSET INFORMATION}

The present invention relates to an asset information actualization system and method thereof. In particular, the present invention relates to a system and method for realizing asset information by collecting and managing information of a subscriber terminal rented to a customer according to a service type, and verifying on-site worker input information using the information. .

As the number of high-speed Internet subscribers has increased, the Internet has become a generalization rather than a choice. Recently, various IP-based additional services such as single-family multi-person PC (IP) environment, IPTV (Internet Protocol TV) and VoIP (Voice over IP) Appeared. Therefore, as there are many IP terminals in one household, the demand for subscriber home terminal devices (hereinafter referred to as "subscriber terminals"), such as a multi-port modem or a RGW (Residential Gateway) with an IP sharer or sharing function, is rapidly increasing. As a result, the service providers' home dispatch for the opening and maintenance of subscriber terminals is also increasing rapidly.

In the related art, inaccurate data input may occur because the operator manually inputs the subscriber terminal into the computer system during opening and maintenance of the subscriber terminal. As a result, a problem arises in that data of a computer system and subscriber terminal information are operated differently from each other, and inaccurate data is provided when operating and managing a subscriber terminal in a subscriber's opening and failure process.

For example, when a customer center receives an inquiry about a failure of a specific subscriber terminal, it is generally possible to identify or solve the failure situation through a PING test. I can't figure it out. Then, the on-site workers have to go to work in the house, which is a problem that adds to the dissatisfaction of the service of the subscriber and the waste of the operator due to the maintenance delay.

In addition, it is not possible to accurately manage which lease equipment is leased to which subscriber with respect to the leased equipment leased to the subscriber, and when the unspecified customer moves in or out without returning the leased equipment, the collection rate of the leased equipment is lowered. There is this.

Accordingly, an object of the present invention is to provide a system and method for realizing asset information of a computer system by verifying information input by a field worker in an opening or failure process of a subscriber terminal.

In order to solve the above technical problem, asset information actualization system according to an embodiment of the present invention,

A terminal management server that inquires of event information generated in the subscriber terminal or collects and manages first terminal information from the subscriber terminal installed in the home according to the service subscription of the subscriber using SNMP (Simple Network Management Protocol); And an operation management server storing second terminal information based on the first terminal information when the first terminal information matching the received completion information exists in the terminal management server.

In addition, the operation management server compares the first terminal information of the terminal management server with the second terminal information stored in the operation management server at a predetermined period and makes it current to match the first terminal information of the terminal management server.

On the other hand, the operation of the asset management server of the asset information actualization system to actualize asset information,

a) receiving completion of completion of a service for a specific subscriber; b) generating a first terminal information request of a corresponding subscriber according to the completion of the completed work, and transmitting it to a terminal management server that collects or manages first subscriber information of a subscriber; c) receiving response information about the first terminal information request and checking whether first terminal information corresponding to the first terminal information request exists; And d) determining that the completion of work is normally completed when the first terminal information corresponding to the first terminal information request exists in step c), and storing second terminal information based on the first terminal information. Include.

And e) if it fails to receive the response information of step c) for a predetermined time or if the first terminal information corresponding to the first terminal information request does not exist, the completion of the construction is failed.

According to the above-described configuration, the asset information actualization system according to the present invention has a remote failure processing service such as a before service (Before Service) through monitoring of the subscriber's service based on the current accurate data and is activated for rapid failure recovery. It is cost effective to improve customer service satisfaction and minimize on-site worker dispatch.

In addition, it is possible to expect the financial effect of the asset management of the service provider by enabling inventory management, such as the use quantity of the lease terminal for various value-added services using the high-speed Internet or forecast the demand for the lease terminal in the future.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention, and like reference numerals designate like parts throughout the specification.

Throughout the specification, when a part is said to "include" a certain component, it means that it can further include other components, without excluding other components unless specifically stated otherwise. In addition, the terms “… unit”, “… unit”, “module”, etc. described in the specification mean a unit that processes at least one function or operation, which may be implemented by hardware or software or a combination of hardware and software. have.

An asset information actualization system and a method thereof according to an embodiment of the present invention will now be described in detail with reference to the accompanying drawings.

1 is a structural diagram schematically showing an asset information actualization system according to an embodiment of the present invention.

Referring to FIG. 1, the asset information actualization system according to an embodiment of the present invention includes an operation management server 100, a terminal management server 200, and a worker terminal 300. Hereinafter, for convenience of description, the terminal information of subscribers collected and managed by the terminal management server 200 is referred to as first terminal information, and the terminal information stored in the operation management server 100 based on the first terminal information is stored. 2 terminal information.

The operation management server 100 is a server that manages contract information and facility information of subscribers for maintaining and maintaining additional service quality such as high speed Internet, VoIP, IPTV, etc., the contract management unit 110, the facility management unit 120, and the order. The management unit 130, the terminal management unit 140 and the operation management DB (150).

The contract management unit 110 includes subscriber basic information such as name, address, contact information, etc. received when a subscriber applies for a specific service subscription, and a subscriber including a service number or a service contract ID (SCN) according to the service subscription application. Manage contract information. Here, the service number may be a specific service number such as, for example, a VoIP phone number, and the service contract ID refers to a unique service contract number generated when a subscriber subscribes to a service subscription. In addition, the contract management unit 110 stores the completion information according to the service subscription application. In this case, the completion information further includes the second terminal information (MAC) of the subscriber leased to the subscriber.

The facility manager 120 checks or allocates idle facility information to a subscriber's address when the service subscription request is received. The idle facility information is information of an idle facility (equipment) as information on a subscriber terminal 10 that is rented or sold to provide a service to a subscriber. Facility management unit 120 has all the facility information in the network, and serves to manage the equipment status and inventory status of the idle equipment to the subscribers for each service.

The order manager 130 transmits the work history including the subscriber contract information, the service number, or the service contract ID (SCN) to the worker terminal 300 according to the service subscription application. In addition, the order manager 130 allocates a job by referring to the idle facility information of the facility manager 120 when allocating the job.

The terminal manager 140 receives the completion of the construction including the service number or the service contract ID (SCN) from the worker terminal 300 when the field worker completes the construction work according to the service subscription request. Then, the first terminal information of the subscriber installed in the subscriber's home is requested to the terminal management server 200 with the service number or service contract ID in order to check whether the completion is completed properly.

The field worker attempts to access the service to test the normal service connection and input of the corresponding service number or service contract ID to the subscriber terminal 10 installed in the house during the completion work. At this time, the terminal management server 200 collects and stores first terminal information further including service contract ID or service contract ID information and MAC information of the subscriber terminal 10, and the first terminal information of the terminal manager 140. When the terminal information is requested, the corresponding first terminal information is found with the service contract ID or the service contract ID and the result is returned.

When the first terminal information of the subscriber is received from the terminal management server 200, the terminal manager 140 determines that the completion of the service according to the service subscription application is completed, and manages the completion information of the service subscription application based on the operation management DB. Save to 150. In this case, the completion information includes the second terminal information MAC generated based on the first terminal information of the rented subscriber terminal 10 received from the terminal management server 200.

On the other hand, if the terminal management unit 140 does not receive the first terminal information of the subscriber from the terminal management server 200, notifies the worker terminal 300 that the operation is not completed, or install the subscriber terminal 10 Specific error (code) messages for errors can be generated and forwarded.

In addition, the terminal management unit 140 of the operation management server 100 periodically requests the first terminal information for the subscriber terminals 10 to the terminal management server 200, the second stored in the operation management DB 150 Comparative analysis with the terminal information is performed on the basis of the data of the terminal management server 200.

The operation management DB 150 stores all data managed by the operation management server, and in particular, as shown in FIG. 2, subscriber contract information and device information including a service contract ID (SCN), a service number, and a customer name for each service subscriber. Facility information and MAC information, including the second terminal information including the IP information.

The terminal management server 200 inquires of the event information generated in the subscriber terminal 10 using the Simple Network Management Protocol (SNMP) from the subscriber terminal 10 installed in the home according to the service subscription of the subscriber, or the first terminal information of the subscriber. It is a server that collects and manages. In order to maintain and manage the subscriber station 10 used for the high-speed Internet service according to the present invention, a connection from the terminal management server 200 to the subscriber station 10 is essential. Therefore, the terminal management server 200 should be able to communicate with the subscriber terminal 10 through the SNMP-based command.

The terminal management server 200 includes a terminal information collecting unit 210, a terminal information detecting unit 220 and a database management system (DBMS) 230, the configuration of which is as follows.

The terminal information collecting unit 210 inquires the event information generated in the subscriber terminal 10 using the Simple Network Management Protocol (SNMP) trap information from the subscriber terminal 10 installed in the home according to the service subscription of the subscriber. The first terminal information of the subscriber is collected and stored in the DBMS 230.

3 is a diagram illustrating a terminal management table showing first terminal information according to an exemplary embodiment of the present invention.

Referring to FIG. 3, the first terminal information of the subscriber collected by the terminal information collecting unit 210 includes a communication protocol, IP, port information, MAC information, service contract ID or service number of the subscriber terminal 10, and changes. Information such as work.

The terminal information detector 220 receives a first terminal information request message having a service number or a service contract ID as a key from the terminal manager 140 of the operation management server 100, and the DBMS 230 requests the request. The first terminal information corresponding to the message is detected. In this case, if there is terminal information corresponding to the service number or service contract ID, the terminal information is transmitted to the operation management server 100, and if there is no corresponding terminal information, the failure notification or ignore.

The DBMS 230 stores subscriber terminal information collected by the terminal information collecting unit 210.

The worker terminal 300 is a portable terminal including a CPU, a memory, a display unit, and a wireless communication function such as a PDA (personal digital assistant), and a recognition unit (not shown) for identifying an identification code attached to a subscriber terminal (rental terminal). C) is further included. The identification code of the subscriber station 10 stores information such as MAC address, model name, manufacturer, equipment classification, and the like, which can be confirmed through the recognition unit of the worker terminal.

The worker terminal 300 receives the work details assigned according to the service subscription of the subscriber, and completes the completion of the completion of the completion of the completion of the subscriber terminal 10 according to the work details.

4 is a configuration diagram of a work table according to an exemplary embodiment of the present invention.

Referring to FIG. 4, a work table according to an embodiment of the present invention includes a service contract ID, a service number, a customer name, a device classification, a field work status, and the like.

The field worker enters the service contract ID or the service number into the subscriber terminal 10 to be installed, completes the installation, and attempts initial access to test whether the service is performed properly. And, if the test is successful, and reports the completion by transmitting the subscriber contract ID or service number of the subscriber terminal to the operation management server (100). Conventionally, the MAC information of the subscriber terminal 10 was manually input when the completion of the field worker was reported, but according to the present invention, the input of the MAC information is omitted to minimize the manual input of the field worker to minimize incorrect data input. have.

Meanwhile, a method of realizing asset information according to an embodiment of the present invention will be described with reference to FIG. 5.

5 is a flowchart illustrating a method of realizing asset information according to an embodiment of the present invention.

Referring to FIG. 5, the operation management server 100 receives an additional service subscription from a customer (S501). Here, the operation management server 100 may provide services such as high-speed Internet, VoIP, IPTV as the additional service, but for the convenience of description, it will be described that the application for high-speed Internet subscription has been received. The operation management server 100 transmits the work history including the subscriber contract information, the service number, or the service contract ID generated according to the subscriber subscription application (S502).

The on-site worker carrying the worker terminal 300 is installed in the home to install the subscriber terminal 10 (S503), and checks the work history and stores the service number or service contract ID in the subscriber terminal (10) (S504) ). Then, the subscriber terminal 10 is operated to check the service connection (S505). At this time, the terminal management server 200 collects and stores the first terminal information of the subscriber by using SNMP trap information when the subscriber terminal 10 accesses the service (S506). In addition, since the service connection is successful, the worker terminal 300 transmits to the operation management server 100 that the completion of the site according to the subscriber subscription application is completed (S507).

The operation management server 100 transmits a first terminal information request having a corresponding service contract ID or service number as a key received from the worker terminal 300 to the terminal management server 200 (S508). . In addition, the operation management server 100 receives the response information for the first terminal information request from the terminal management server 200 (S509), and checks whether the requested first terminal information exists (S510). In this case, when the first terminal information is confirmed in step S510, the completion of the completion received from the worker terminal 300 is determined to be successful, and a message for confirming that the completion is completed is notified to the worker terminal 300 (S512). In addition, the second terminal information based on the first terminal information is generated and completed information including the completion information is stored in the operation management DB (150) (S513).

On the other hand, if there is no first terminal information requested in step S510, there is an error in the completion information received from the worker terminal 300, or it is determined that the completion failed to transmit an installation error message to the worker terminal (300) (S511). ). In addition, if the operation management server 100 does not receive the response information from the terminal management server 200 for more than a predetermined time after the first terminal information request may be determined that the completion has failed.

As described above, the asset information actualization method according to an exemplary embodiment of the present invention uses the operation management server 100 and the terminal management server 200 to interoperate with the field operator to input the terminal information of the subscriber to the operation management server 100. In the first terminal information of the terminal management server 200, the second terminal information is automatically constructed, thereby making the data current. In addition, based on the current accurate data, remote failure handling services such as the Before Service through monitoring of the subscriber's services are activated to improve customer service satisfaction for rapid failure recovery and minimize the on-site worker's dispatch. There is a saving effect.

Although the embodiments of the present invention have been described above, the present invention is not limited only to the above embodiments, and various other changes are possible.

For example, in the embodiment of the present invention illustrated in FIG. 5, the method of presenting terminal information according to service subscription of a new customer has been described. However, the present invention is not limited thereto, and the first terminal information stored in the terminal management server 200 and operation management are not limited thereto. Second terminal information stored in the server 100 may be periodically compared and analyzed to present the second terminal information of the operation management server 100 based on the first terminal information of the terminal management server 200. In more detail, the second terminal information of the operation management server 100 and the second terminal information collected by the terminal management server 200 according to the change of the subscriber terminal, such as the service change of the subscriber, the change of the subscriber terminal 10, and the service release. 1 A situation in which terminal information is inconsistent may occur. Therefore, the operation management server 100 compares and analyzes the first terminal information of the terminal management server 200 at predetermined intervals, and generates an event to notify the service operator when the terminal information is different, and the first of the terminal management server 200. Synchronize to match the terminal information.

As such, the operation management server 100 has accurate second terminal information leased to subscribers used for various additional services utilizing high-speed Internet, so that the number of use of the subscriber terminal 10 for each additional service and the terminal required in the future are It is possible to manage inventory such as forecasting demand, and to expect financial effects from asset management of service providers.

An embodiment of the present invention is not implemented only through the above-described apparatus and / or method, but may be implemented through a program for realizing a function corresponding to the configuration of the embodiment of the present invention, a recording medium on which the program is recorded, and the like. In addition, such an implementation may be easily implemented by those skilled in the art from the description of the above-described embodiments.

Although the embodiments of the present invention have been described in detail above, the scope of the present invention is not limited thereto, and various modifications and improvements of those skilled in the art using the basic concepts of the present invention defined in the following claims are also provided. It belongs to the scope of rights.

1 is a structural diagram schematically showing an asset information actualization system according to an embodiment of the present invention.

2 is a diagram illustrating an operation management table showing terminal information according to an exemplary embodiment of the present invention.

3 is a diagram illustrating a terminal management table showing terminal information according to an exemplary embodiment of the present invention.

4 is a configuration diagram of a work table according to an exemplary embodiment of the present invention.

5 is a flowchart illustrating a method of realizing asset information according to an embodiment of the present invention.

Claims (15)

A terminal management server that inquires of event information generated in the subscriber terminal or collects and manages first terminal information from the subscriber terminal installed in the home according to the service subscription of the subscriber using SNMP (Simple Network Management Protocol); And Operation management server for storing the second terminal information based on the first terminal information when the first terminal information matching the completed completion information is present in the terminal management server. Asset information actualization system comprising a. The method of claim 1, The operation management server, Asset information actualization system, characterized in that the first terminal information of the terminal management server and the second terminal information stored in the operation management server to compare at a predetermined period to match the first terminal information of the terminal management server. The method according to claim 1 or 2, The operation management server, A contract management unit that manages subscriber information and service contract number or service contract ID (Service Contract Number) upon subscription of a specific service by the subscriber; Facility management unit for identifying or assigning the idle facility information to the address of the subscriber according to the subscriber contract information; An order management unit for allocating work details according to the subscriber contract information; And A terminal manager that requests first terminal information to the terminal management server using the service number or service contract ID and manages subscriber terminals for each service based on the received first terminal information. Asset information actualization system comprising a. The method of claim 3, wherein The terminal manager, Upon receiving completion information according to service subscription of a specific subscriber from the outside, request the first terminal information of the corresponding subscriber to the terminal management server, and if the first terminal information corresponding to the request exists, based on the first terminal information. Asset information actualization system, characterized in that the second terminal information is stored and processed as completed. The method of claim 4, wherein The terminal manager, If the first terminal information corresponding to the request is not received for a predetermined time, or if the corresponding first terminal information does not exist, the asset information actualization system characterized in that the completion of the process by processing a failure message output . The method of claim 5, wherein The terminal management server, A terminal information collecting unit which collects subscriber first terminal information by using SNMP trap information from the subscriber terminal; And Terminal information detection unit for detecting and responding to the first terminal information corresponding to the service number or service contract ID according to the first terminal information request of the application management server Asset information actualization system comprising a. The method of claim 6, The first terminal information or the second terminal information, Asset information realization system comprising any one or more of the communication protocol, IP, port information, MAC information, service number, service contract ID of the subscriber terminal. In the method in which the operation management server of the asset information actualization system actualizes the asset information, a) receiving completion of completion of a service for a specific subscriber; b) generating a first terminal information request of a corresponding subscriber according to the completion of the completed work and transmitting the first terminal information of the subscriber to a terminal management server which collects or manages the first terminal information of the subscriber; c) receiving response information about the first terminal information request and checking whether first terminal information corresponding to the first terminal information request exists; And d) if the first terminal information corresponding to the first terminal information request exists in step c), it is determined that the completion of work is normally completed, and the second terminal information is determined based on the first terminal information stored in the terminal management server. Step to save Asset information actualization method comprising a. The method of claim 8, e) when the response information of step c) is not received for a predetermined time or the first terminal information corresponding to the first terminal information request does not exist, the completion of the completion of the asset information comprising the step of processing as . The method according to claim 8 or 9, The first terminal information request, Asset information actualization method comprising the subscriber's service number or service contract ID. The method of claim 10, The operation management server, Comparing or analyzing the first terminal information of the terminal management server with the second terminal information at predetermined intervals, if it is different from the second terminal information, an event is generated and notified to the service operator, and the same as the first terminal information of the terminal management server. Asset information actualization method characterized in that the current. In the method in which the terminal management server of the asset information actualization system actualizes the asset information, a) querying event information generated at the subscriber station or collecting subscriber first terminal information by using a simple network management protocol (SNMP) from the subscriber station; b) receiving a first terminal information request from an operation management server which manages and operates a service or service contract information of a subscriber; c) detecting whether first terminal information corresponding to the first terminal information request exists; And d) if the first terminal information corresponding to the first terminal information request exists in step c), transmitting the response information on the response information; Asset information actualization method comprising a. The method of claim 12, e) notifying or ignoring the first terminal information corresponding to the first terminal information request in step c) if the first terminal information does not exist. The method of claim 12, The first terminal information of the subscriber collected in step a) is Asset information realization method comprising any one or more of the communication protocol, IP, port information, MAC information, service contract ID or service number of the subscriber terminal. 15. A recording medium storing a program for executing the method of any one of claims 8-14.

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