KR20090036616A - Waiting customer turnover status information system and portable electronic device for turnover status information - Google Patents

Abstract

The present invention relates to a waiting customer turn status information providing system and a portable electronic device for providing turn status information. The wait customer turn status information providing system according to the present invention is provided in at least one financial institution branch (or a branch or a main office). And a portable electronic device for providing a waiting terminal (or a number terminal) and a waiting customer visiting the branch (or a branch office or a main office) of the financial institution, and receiving the status information of waiting sequence number; It is connected through a predetermined financial network (or network means), and receives information on whether or not the corresponding waiting sequence arrives or the business processing status of the corresponding sequence from the teller terminal (or number table terminal), and waits for the received information. And a server for transmitting to the portable electronic device provided to the customer.

Description

System for Providing Information of Present Order Condition about Waiting Customers and Portable Electronic Devices}

1 is a diagram illustrating a face-to-face information registration system for providing status information of atmospheric order using a portable electronic device according to an exemplary embodiment of the present invention.

2 is a diagram illustrating a process of registering atmospheric sequence registration information in a face-to-face manner according to an embodiment of the present invention.

3 is a diagram illustrating an information processing system for providing atmospheric order status information using a portable electronic device according to an exemplary embodiment of the present invention.

4 is a diagram illustrating a process of providing atmospheric status information using a portable electronic device according to an exemplary embodiment of the present invention.

FIG. 5 is a diagram illustrating a function of a portable electronic device for receiving standby sequence status information according to an exemplary embodiment of the present invention.

6 is a flowchart illustrating an operation process of the portable electronic device 500 according to an exemplary embodiment of the present invention.

7 is a diagram illustrating an operation screen of a portable electronic device according to an exemplary embodiment of the present invention.

<Description of main parts of drawing>

100: information registration server 105: interface unit

110: interface providing unit 115: information receiving unit

120: validation unit 125: information storage unit

130: storage medium

300: information processing server 305: information receiving unit

310: information processing unit 315: information transmission unit

320: information extraction unit 325: storage medium

The present invention provides a terminal (or number table terminal) provided to at least one financial institution branch (or a branch or a main office) and a waiting customer visiting the financial institution branch (or a branch or the main branch), and provides status information of the waiting sequence number. It is connected to a portable electronic device for receiving and the teller terminal (or the number ticket terminal) through a predetermined financial network (or network means), and whether the corresponding waiting sequence has arrived from the teller terminal (or the number ticket terminal) or the task of the corresponding sequence number. And a server for receiving information on a processing status and transmitting the received information to a portable electronic device provided to the waiting customer.

Customers who visit financial institutions, such as banks, usually pull out a number tag and wait for the transaction, and then go to the counter and proceed with the transaction.

However, when there are a lot of waiting customers, the customers are often difficult to estimate the waiting time and see a waste of time.

For example, if you have been out for a while and the turn has already passed, the customer will have to re-number and wait, otherwise you will have to wait ten minutes to sit or stand in the bank.

Recently, cafes provide customers with a small wireless vibrator at the time of ordering, and when the ordered food comes out, a signal is sent to the small wireless vibrator that the customer has to inform that the food has come out.

However, such a small wireless vibrator, the operation must be in the store, there was a problem that can not provide any information other than simply vibration.

Therefore, it is time to find a service that can efficiently utilize the waiting time of customers and provide various information.

An object of the present invention for solving the above problems is to provide to customers visiting a financial institution branch (or branch or head office), and to return it after use, and the network (eg, mobile communication network or short-range wireless communication network) Etc.), a wireless processor for communicating with a server on the network, an information receiver for receiving atmospheric order status information and financial instrument information transmitted from the server in association with the wireless processor, and the received atmospheric order status information and financial instrument. The present invention provides a portable electronic device including an information output unit for outputting information through a predetermined screen output means and outputting a notification sound (or a warning sound) corresponding to the waiting sequence of the customer through a predetermined sound output means.

Waiting customer turn status information providing system according to the present invention, the terminal (or number table terminal) is provided in at least one financial institution branch (or branch or head office) and the financial institution branch (or branch or head office) to visit It is provided to a waiting customer, and is connected to a portable electronic device for receiving the waiting sequence status information and the teller terminal (or the numbering terminal) through a predetermined financial network (or network means), and from the teller terminal (or the numbering terminal). And a server configured to receive information on whether the corresponding waiting sequence arrives or the processing status of the corresponding sequence, and transmit the received information to the portable electronic device provided to the waiting customer.

According to the present invention, the server further provides information on the financial products sold (or expected to be sold) at the financial institution branch (or a branch or a main branch) to the portable electronic device provided to the standby customer, or on the standby customer information. It is characterized in that the further providing the corresponding financial product information.

On the other hand, in a portable electronic device provided to a customer who visits a branch of a financial institution (or a branch or a main office) and returned after use, the portable electronic device includes a network (for example, a mobile communication network or a short-range wireless communication network). Predetermined a wireless processing unit for communicating with the server on the network, an information receiving unit for receiving the atmospheric order status information and financial product information transmitted from the server in conjunction with the wireless processing unit and the received atmospheric order status information and financial product information It outputs through the screen output means of, characterized in that it comprises an information output unit for outputting a notification sound (or a warning sound) corresponding to the waiting sequence of the customer through a predetermined sound output means.

Hereinafter, with reference to the accompanying drawings and description will be described in detail the operating principle of the preferred embodiment of the present invention. However, the drawings and the following description shown below are for the preferred method among various methods for effectively explaining the features of the present invention, the present invention is not limited only to the drawings and description below. In addition, in the following description of the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description will be omitted. Terms to be described later are terms defined in consideration of functions in the present invention, which may vary according to intentions or customs of users or operators. Therefore, the definition should be made based on the contents throughout the present invention.

In addition, preferred embodiments of the present invention to be carried out below are provided in each system functional configuration to efficiently describe the technical components constituting the present invention, or system functions that are commonly provided in the technical field to which the present invention belongs. The configuration will be omitted, and described mainly on the functional configuration to be additionally provided for the present invention. If those skilled in the art to which the present invention pertains, it will be able to easily understand the function of the components that are conventionally used among the omitted functional configuration not shown below, and also the configuration omitted as described above The relationship between the elements and the components added for the present invention will also be clearly understood.

In addition, the following examples will be used to appropriately modify the terms so that those skilled in the art to clearly understand the technical features of the present invention to effectively understand, but the present invention It is by no means limited.

As a result, the technical spirit of the present invention is determined by the claims, and the following examples are one means for efficiently explaining the technical spirit of the present invention to those skilled in the art to which the present invention pertains. It is only.

1 is a diagram illustrating a face-to-face type information registration system for providing status information of atmospheric order using a portable electronic device according to an exemplary embodiment of the present invention.

In more detail, in FIG. 1, a predetermined customer (for example, a customer visiting a bank branch (or a branch or a main office), etc.) visits an information registration system through a predetermined information registration interface to provide atmospheric status information using the portable electronic device. If the air sequence registration information including at least one of customer information, portable electronic device information, and sequence information is provided, the customer information, portable electronic device information, and sequence information included in the provided air sequence registration information may be provided by the information registration system. The present invention relates to a system configuration for storing a predetermined storage medium 130 in association with each other. For those skilled in the art to which the present invention pertains, the present invention refers to or modifies the present invention in a state of atmospheric order using a portable electronic device. Various implementation methods for the configuration of the information registration system for providing information may be inferred, but the present invention Includes all the implementation methods inferred and is not limited to the implementation method shown in FIG.

Hereinafter, a configuration corresponding to at least one or more means or functional configuration for storing the waiting sequence registration information provided from the customer on the storage medium 130 through a predetermined information registration interface shown in FIG. 1. The element is referred to as "information registration server 100" for convenience.

Referring to FIG. 1 according to an embodiment of the present invention, an information registration system for providing atmospheric status information using the portable electronic device includes a teller terminal provided in at least one financial institution branch (or a branch or a main branch). Characterized in that it comprises an information registration terminal, the information registration terminal is connected to the communication channel and the information registration server 100 provided on the information registration system through a predetermined financial network (or network means) .

According to an exemplary embodiment of the present invention, the customer visits the financial institution branch (or branch or main branch) to provide atmospheric status information using the portable electronic device, and visits the financial institution branch (or branch or main branch). A predetermined application (e.g., for providing atmospheric status information using a portable electronic device) (e.g., through a waiting number ticket providing counter (or table), etc.) (or through a cashier (or waiting number staff)). (A document having a form for filling in at least one information item for providing atmospheric status information using a portable electronic device) and submitting the completed application to the counter staff or waiting status for the counter staff. When providing at least one or more information (for example, customer information, etc.) for providing information, the teller staff is given a predetermined counter. The information entered in the application (or information provided by the customer) is input (or selected) through a word, and the teller terminal transmits the input (or selected) information to the financial network (or network means). It is preferable to transmit to the information registration server 100 provided on the information registration system.

Here, the teller terminal may include a manager terminal used by a teller employee provided at the branch (or a branch or a main office) of the financial institution, and the information registration server 100 connected to the teller terminal may include the predetermined finance. It may include a ledger server provided on the system, wherein the financial network (or network means) connecting the teller terminal and the information registration server 100 establishes a communication channel between the teller terminal and the information registration server 100. This may be achieved by including a connecting network.

In this case, the portable electronic device is provided before and after the process of drawing a number table by the visited customer in order to provide the waiting order status information to the visited customer at the financial institution branch (or a branch or a main office) (eg, rental, lease, etc.). Preferably, the waiting sequence of the customer arrives and is returned at the time (or process) when the financial transaction business process of the customer is performed.

In addition, the portable electronic device is a standby sequence in a branch of a financial institution (or a branch or a main office) visited by the customer through a predetermined wireless communication (for example, mobile communication or short-range wireless data communication with a identification number of 01x, wireless LAN, etc.). And receiving the status information of the waiting sequence from a server (or a device) providing status information.

According to an exemplary embodiment of the present invention, the portable electronic device further provides information such as financial products or announcements sold or scheduled to be sold by the financial institution branch (or a branch or a main branch) in addition to the atmospheric status information. It is done.

According to an embodiment of the present invention, the portable electronic device preferably includes a wireless terminal owned by a visitor of the branch (or branch office) of the financial institution.

In the information registration system as described above, the window terminal used by the teller and the financial network (or network means) connecting the window terminal and the information registration server 100 are waiting numbers using the portable electronic device of the customer. Performs the function of an information registration interface for registering the waiting sequence registration information to provide status information.

The storage medium 130 provided on the information registration system according to the present invention performs a predetermined process by linking the customer information, the portable electronic device information, and the sequence information included in the queue sequence registration information provided from the information registration terminal. And at least one of the customer information, the portable electronic device information, and the sequence information stored in the storage medium 130, the standby sequence registration information being stored in the storage medium 130. It is used to provide turn status information.

The customer information includes customer social security number information, name information, address information, driver's license number information, insurance number information, account information, and a telephone number or terminal serial number for the wireless terminal owned by the customer. The wireless terminal information, the IC chip mounted on or detached from the wireless terminal owned by the customer, or the customer unique information stored in the IC chip owned by the customer, and the serial number or unique code of the IC card owned by the customer It is preferable to include at least one or more information including at least one information.

The portable electronic device information includes at least wireless terminal information including a telephone number or a terminal serial number of the portable electronic device, and serial number or unique code information of an IC chip or an IC chip mounted or detached from the portable electronic device. It is preferable to include at least one or more information including one or more.

According to one embodiment of the invention, the storage medium 130 may be provided in a DBMS on a financial system provided on the information registration system (or associated with the information registration system), wherein the storage medium ( 130 may be a ledger D / B provided in the DBMS on the financial system, or may be a predetermined database associated with the ledger D / B, whereby the present invention is not limited.

According to another exemplary embodiment of the present invention, the storage medium 130 may include at least one of an Internet banking system, a telebanking system, a wireless banking system, or a TV banking system provided on (or associated with) the information registration system. It is possible to be provided in a DBMS on one or more banking systems, whereby the present invention is not limited.

The information registration server 100 provided on the information registration system according to the present invention is a generic term for the information registration system-side components that are connected to the information registration terminal through a predetermined financial network (or network means), and at least one. It may be implemented by including the above server (or device), or may be implemented by at least one or more programs recorded on a recording medium provided in a predetermined server (or device), thereby the present invention is not limited.

According to an embodiment of the present invention, when the information registration terminal is a teller terminal connected to a predetermined financial network (or network means), the information registration server 100 is connected to the predetermined financial network (or network means). It may be a ledger server provided on the financial system connected to the teller terminal, or a server (or device) provided on the external system on the financial system, or a program provided on the external system on the financial system. This is not limited.

According to an embodiment of the present invention, the information registration server 100 is provided with an interface unit 105 for connecting and managing a predetermined communication channel with the information registration terminal through the financial network (or network means). It features.

According to an embodiment of the present invention, when the information registration terminal is a window terminal connected to a predetermined financial network (or network means), the interface unit 105 is a protocol stack defined in the financial network (or network means). To connect the communication terminal with a predetermined communication channel based on the communication terminal, and to provide a communication interface for transmitting and receiving at least one information (or data) using a communication protocol defined in a financial transaction related program provided in the terminal. desirable.

Referring to FIG. 1, the information registration server 100 connects a communication channel with the information registration server 100 through the interface unit 105 after a predetermined information registration terminal is connected to the interface unit 105. An interface providing unit 110 for generating (or extracting) a predetermined user interface for inputting (or selecting) predetermined waiting sequence registration information from the information registration terminal and providing the information registration terminal to the information registration terminal; The information receiving unit 115 receives the predetermined waiting sequence registration information input (or selected) and transmitted from the information registration terminal through the user interface in association with the interface unit 105, and the received waiting sequence registration information. A validity checking unit 120 for checking the validity of the validity information, and the customer information, the portable electronic device information, and the turn information included in the wait order registration information whose validity is confirmed; Processing is characterized in that formed by an information storage unit 125 to store in a storage medium 130.

The interface provider 110 connects a communication channel with the information registration server 100 through the interface unit 105 through a predetermined information registration terminal, and corresponds to the functional configuration provided in the information registration terminal. Create a predetermined user interface that can input (or select) atmospheric sequence registration information and transmit it to the information registration server 100 through the financial network (or network means), or extract from a predetermined database (not shown). The user interface generated in conjunction with the interface unit 105 may be provided to the information registration terminal through the financial network (or network means).

According to another embodiment of the present invention, at least one user interface for inputting (or selecting) the waiting sequence registration information to the information registration terminal and transmitting the information to the information registration server 100 through the financial network (or network means). When a predetermined information registration program is provided, the interface providing unit 110 for providing the user interface to the information registration terminal may be omitted, and the present invention is not limited thereto.

Subsequently, the information registration terminal inputs (or selects) waiting sequence registration information including at least one of the customer information, the portable electronic device information, and the sequence information based on the user interface, and waits for the input (or selection). The serial registration information is transmitted to the information registration server 100 through the financial network (or network means).

According to an embodiment of the present invention, when the information registration terminal is a window terminal connected to a predetermined financial network (or network means), the interface providing unit 110 is provided as a financial transaction related program provided in the window terminal. It is preferable to generate (or extract) a predetermined user interface as much as possible, and provide the generated user interface to the counter terminal through the interface unit 105.

The information receiving unit 115 inputs (or selects) atmospheric sequence registration information including at least one of customer information, portable electronic device information, and sequence information through the user interface at the information registration terminal, thereby providing the financial network (or And transmits the waiting order registration information in cooperation with the interface unit 105, and provides the received waiting order registration information to the validity checking unit 120.

The validity confirming unit 120 checks whether the atmospheric order registration information received from the information registration terminal satisfies the validity for providing the atmospheric order status information using the portable electronic device.

According to the exemplary embodiment of the present invention, the validity check of the waiting order registration information includes whether at least one ledger information matching the waiting order registration information is registered in the ledger D / B on the financial system associated with the information registration system. It is preferable to include checking.

For example, the validity confirmation of the atmospheric order registration information is performed by the customer information included in the atmospheric order registration information on the ledger D / B (or storage medium 130 on the information registration system) on the financial system associated with the information registration system. It is preferably made to include matching with the customer ledger / account ledger stored in.

When the validity of the atmospheric order registration information is confirmed, the information storage unit 125 processes the customer information, the portable electronic device information, and the sequence number information included in the atmospheric order registration information and stores the information in the storage medium 130. When the storage medium 130 is provided in the information registration server 100 or on the network associated with the information registration server 100, the information storage unit 125 is Customer information, portable electronic device information, and sequence information included in the received atmospheric sequence registration information may be stored in the storage medium 130 by interworking, and the storage medium 130 is provided in a financial system DBMS. When provided in the, the information storage unit 125 provides the customer information, the portable electronic device information, the order information included in the received air sequence registration information to the information system through the external system on the financial system, Be stored in the DBMS provided on the system is preferred.

2 is a diagram illustrating a process of registering atmospheric sequence registration information in a face-to-face manner according to an embodiment of the present invention.

In more detail, in FIG. 2, the information registration server 100 on the information registration system shown in FIG. 1 functions as a ledger server (not shown) on a financial system linked to a counter terminal through a predetermined financial network (or network means). In the case of having, the window terminal is connected to the information registration server 100 to connect a communication channel for information registration according to the present invention, and then the information registration server 100 through the communication channel When the waiting order registration information including customer information, portable electronic device information, and ordering information is transmitted, the customer information, portable electronic device information, and ordering information included in the received waiting order registration information is received by the information registration server 100. The method of the present invention relates to an embodiment of the present invention, which is stored in a predetermined storage medium 130 by linkage processing, and those skilled in the art to which the present invention pertains refer to FIG. In this regard, various implementation methods of registering the waiting sequence registration information with the information registration server 100 at the counter terminal may be inferred, but the present invention includes all the implementation methods inferred, as shown in FIG. It is not limited to the implemented method.

Hereinafter, in FIG. 2, the window terminal shown in FIG. 1 will be referred to as a "terminal" for convenience, and the information registration server 100 shown in FIG. 1 will be referred to as a "server" for convenience, and the information will be registered in the window terminal. The customer information, the portable electronic device information, and the order information transmitted to the server 100 are referred to as "wait order registration information" for convenience.

Referring to Fig. 2, the window terminal shown in Fig. 1 is connected to the server via a predetermined financial network (or network means), connects a predetermined communication channel for registering the waiting sequence registration information, and the portable terminal. When requesting the registration of the waiting order registration information for providing the waiting order status information using the electronic device (200), the server generates (or extracts) a predetermined information registration interface for registering the waiting order registration information (205). In step 210, the generated (or extracted) information registration interface is transmitted to the terminal through the communication channel.

According to an embodiment of the present invention, the information registration interface comprises a user interface for inputting (or selecting) atmospheric sequence registration information including at least one of the customer information, portable electronic device information, and sequence information in the terminal. It is preferable.

Thereafter, the terminal inputs (or selects) atmospheric sequence registration information including at least one or more customer information, portable electronic device information, and sequence information through the information registration interface (215).

If the terminal receives (or selects) atmospheric sequence registration information including the customer information, the portable electronic device information, and the sequence information through the information registration interface (220), the terminal is connected to the financial network (or network means). In operation 225, the air sequence registration information including the input (or selected) customer information, portable electronic device information, and sequence information is transmitted to the server.

Thereafter, the server receives and reads the customer information, the portable electronic device information, and the order information through the financial network (or network means) to confirm the validity of the wait order registration information (230).

According to the exemplary embodiment of the present invention, the validity check of the waiting order registration information includes whether at least one ledger information matching the waiting order registration information is registered in the ledger D / B on the financial system associated with the information registration system. It is preferable to include checking.

For example, the validity confirmation of the atmospheric order registration information is performed by the customer information included in the atmospheric order registration information on the ledger D / B (or storage medium 130 on the information registration system) on the financial system associated with the information registration system. It is preferably made to include matching with the customer ledger / account ledger stored in.

If the validity of the waiting order registration information is not authenticated (235), the server generates predetermined information registration error information and transmits it to the terminal (240), and performs an information registration procedure corresponding to the waiting order registration information. Do not perform.

On the other hand, if the validity of the waiting order registration information is authenticated (235), the server performs an information registration procedure corresponding to the waiting order registration information, thereby linking the customer information, the portable electronic device information, and the order information to a predetermined value. It is stored in the storage medium 130 of (245).

According to one embodiment of the invention, the storage medium 130 is preferably provided in a DBMS on a financial system provided on the information registration system (or associated with the information registration system), wherein the storage The medium 130 may be a ledger D / B provided in the DBMS on the financial system or a predetermined database associated with the ledger D / B, and the present invention is not limited thereto.

According to another exemplary embodiment of the present invention, the storage medium 130 may include at least one of an Internet banking system, a telebanking system, a wireless banking system, or a TV banking system provided on (or associated with) the information registration system. It is possible to be provided in a DBMS on one or more banking systems, whereby the present invention is not limited.

Thereafter, the server generates predetermined information registration history information and transmits it to the terminal (250), thereby completing the procedure of registering the waiting sequence registration information transmitted from the terminal.

3 is a diagram illustrating an information processing system for providing atmospheric order status information using a portable electronic device according to an exemplary embodiment of the present invention.

In more detail, in FIG. 3, as shown in FIG. 1, a predetermined customer (for example, a customer visiting a bank branch (or a branch or a main office), etc.) visits the portable electronic device to an information registration system through a predetermined information registration interface. Providing the air sequence registration information including at least one of customer information, portable electronic device information, and sequence information to provide air sequence status information using the device, the mobile electronic device corresponding to the atmosphere sequence of the customer is provided to the customer. The present invention relates to a configuration of an information processing system which transmits waiting sequence processing status information performed at the window to a portable electronic device provided to the customer so that the customer can view other tasks during the waiting time. Those skilled in the art may refer to or modify this drawing to use a portable electronic device. Various implementation methods for the construction of an information processing system for providing the current status information may be inferred, but the present invention includes all the implementation methods inferred above, and is not limited to the implementation method shown in FIG.

Hereinafter, the components corresponding to at least one or more means or functional configuration for providing the atmospheric order status information to the portable electronic device provided to the customer on the information processing system shown in FIG. 3 are referred to as "information processing server 300". "

Referring to FIG. 3 according to an embodiment of the present invention, an information processing system for providing atmospheric status information using the portable electronic device may include a teller terminal provided in at least one branch of a financial institution (or a branch or a main branch). The portable electronic device provided to the waiting customer and receiving the waiting order status information, and the teller terminal is an information processing server 300 provided on the information processing system through a predetermined financial network (or network means). And communication channel are connected.

As described with reference to FIG. 1, the customer visits the financial institution branch (or branch or main branch) to provide atmospheric status information using the portable electronic device, and the financial institution branch (or branch or main branch). A predetermined application for providing atmospheric status information using a portable electronic device through a window (e.g., an air ticket number providing window (or a table), etc.) (or a cashier (or an air ticket holder)) provided in the (A document having a form for filling in at least one information item for providing atmospheric status information using a portable electronic device) and submitting the completed application to the counter staff or waiting status for the counter staff. When providing at least one or more information (for example, customer information, etc.) for providing information, the teller staff can select a predetermined window. Inputting the information (or information to the customer-provided) written in the application via the terminal (or selected), and receives a portable electronic device for receiving the standby sequence number status information (receives rental).

As described above, the portable electronic device is provided before and after the process of drawing a number table by the visited customer in order to provide the waiting order status information to the visited customer at the financial institution branch (or a branch or the main office) (eg, rental, Leasing, etc.), and it is preferable that the waiting sequence of the customer arrives and returned at the time (or process) of the customer's financial transaction processing.

In addition, the portable electronic device is a standby sequence in a branch of a financial institution (or a branch or a main office) visited by the customer through a predetermined wireless communication (for example, mobile communication or short-range wireless data communication with a identification number of 01x, wireless LAN, etc.). And receiving the status information of the waiting sequence from a server (or a device) providing status information.

According to an exemplary embodiment of the present invention, the portable electronic device further provides information such as financial products or announcements sold or scheduled to be sold by the financial institution branch (or a branch or a main branch) in addition to the atmospheric status information. It is done.

According to an embodiment of the present invention, the portable electronic device preferably includes a wireless terminal owned by a visitor of the branch (or branch office) of the financial institution.

Referring to FIG. 3, in the information processing system as described above, the information processing server 300 receives waiting customer information and portable electronic device information provided to the waiting customer from a teller terminal (or number table terminal). The storage medium (325) (or temporary storage) of the.

Thereafter, the information processing server 300 receives information on whether the waiting sequence arrives or the task processing status of the sequence from the window terminal, and stores the received information in the storage medium 325. It transmits to the portable electronic device corresponding to the device information.

According to an embodiment of the present invention, the storage medium 325 may be provided in a DBMS on a financial system provided on the information processing system (or associated with the information processing system), wherein the storage medium ( 325 may be a ledger D / B provided in the DBMS on the financial system, or may be a predetermined database associated with the ledger D / B, by which the present invention is not limited.

According to another exemplary embodiment of the present invention, the storage medium 325 may include at least one of an Internet banking system, a telebanking system, a wireless banking system, or a TV banking system provided on (or associated with) the information processing system. It is possible to be provided in a DBMS on one or more banking systems, whereby the present invention is not limited.

The information registration server 100 provided on the information processing system according to the present invention is a generic term for the information processing system-side components connected to the teller terminal through a predetermined financial network (or network means), and includes at least one or more components. It may be implemented by including a server (or device), or may be implemented by at least one or more programs recorded on a recording medium provided in a predetermined server (or device), by which the present invention is not limited.

According to an embodiment of the present invention, the information registration server 100 is a branch (or a branch) from a window terminal (or a number table terminal) provided at a branch of a financial institution (or a branch or a main branch) through the financial network (or network). Or an information receiving unit 305 for receiving the customer information in turn and the portable electronic device information provided to the customer and the current status information of the waiting sequence number in accordance with the present invention, and waiting for the current processing from the window terminal. When the current status information is received, the information processing unit 310 for identifying (or extracting) the portable electronic device information for providing the atmospheric status information from the storage medium 325, and the checked (or extracted) portable electronic device. And an information transmitter 315 for transmitting the status information of the waiting sequence to a portable electronic device corresponding to the information.

According to an exemplary embodiment of the present invention, the information processing unit 310 visits the financial institution branch (or a branch or a main office), is waiting for the turn, and has five customers who have rented a portable electronic device for receiving the turn-by-turn status information. (1, 2, 3, 4, 5), and when the customer 1 is currently handling the window, the customer 1's business is being processed by the portable electronic device of the customer's 2, 3, 4 or 5. A message for notifying the user or the portable electronic device of the second and third customers, so the next business process is scheduled to be processed (or generated).

In addition, the information processing unit 310 deletes the previous customer information and the portable electronic device information stored in the storage medium 325 when the work of the customer is terminated or the next processing status information of the customer is received. It is desirable to.

The information transmitting unit 315 transmits the status information of the waiting sequence to the portable electronic device corresponding to the information of the portable electronic device checked (or extracted) through the information processing unit 310. Preferably, the network to which the information is transmitted includes at least one mobile communication network and at least one short-range wireless communication (eg, Bluetooth, infrared, etc.) network.

Referring to FIG. 3, the illustrated information processing server 300 includes an information extracting unit 320 for extracting (or confirming) predetermined financial product information from the storage medium 325 to be provided to the portable electronic device of the customer. It may be configured to include more.

According to an exemplary embodiment of the present invention, the information extracting unit 320 may extract (or verify) financial product information corresponding to the customer information.

For example, when the customer is a woman in her 50's through the customer information, the information extracting unit 320 may store information on a financial product (eg, financial products for the old age (related), etc.) suitable for the woman in her 50's. 325 can be extracted (or confirmed).

4 is a diagram illustrating a process of providing atmospheric status information using a portable electronic device according to an exemplary embodiment of the present invention.

In more detail, FIG. 4 illustrates that a predetermined customer (for example, a bank branch (or a branch or a main office) visitor, etc.) waits for using the portable electronic device with the information registration system shown in FIG. 1 through a predetermined information registration interface. When providing the standby order registration information including at least one of customer information, portable electronic device information, and sequence information for providing turn status information, after providing the portable electronic device corresponding to the wait sequence of the customer to the customer, The present invention relates to a process of transmitting the waiting sequence processing status information performed at a window to a portable electronic device provided to the customer. Provides status information of waiting sequence using portable electronic device provided to customers visiting branch (or branch or main office) Various implementation methods for the process may be inferred, but the present invention includes all the implementation methods inferred above and is not limited to the implementation method shown in FIG.

Referring to FIG. 4, the information processing server 300 illustrated in FIG. 3 receives a communication channel connection with a terminal (or an information registration server 100), waiting order customer information, and portable electronic device information provided to the customer. The lower surface 400, the information processing server 300 stores in the author medium in association with the received waiting order customer information and the portable electronic device information (405).

Subsequently, when the wait processing status information including the current work processing order information is received from the terminal in the information processing server 300 (410), the information processing server 300 is the customer information and the current work processing order number and the customer The portable electronic device information provided to the terminal is deleted from the storage medium 325 (415).

In addition, the information processing server 300 checks (extracts) the next order customer information and portable electronic device information provided to the customer from the storage medium 325, and at this time, a predetermined advertisement (for example, to be provided to the customer). If the financial product information, etc.) is not stored in the storage medium 325 (425), the information processing server 300 transmits the status information of the waiting sequence to the portable electronic device of the next client (430).

On the other hand, if a predetermined advertisement (eg, financial product information, etc.) to be provided to the customer is stored in the storage medium 325 (425), the information processing server 300 from the storage medium 325 Extracting (confirming) predetermined financial product information to be provided to a customer (435), and transmitting the current status information and financial product information to the portable electronic device of the next customer (s) (440).

Preferably, the process of transmitting the wait state information and the financial product information to the customer portable electronic device is repeatedly performed until the work of the branch office is finished (445).

FIG. 5 is a diagram illustrating a function configuration of a portable electronic device 500 for receiving standby state information according to an exemplary embodiment of the present invention.

In more detail, FIG. 5 illustrates a case in which a mobile communication terminal accessing a mobile communication network based on code division multiple access (CDMA) performs a function of the portable electronic device 500 for receiving the standby status information. Regarding the preferred functional configuration of the portable electronic device 500, those skilled in the art to which the present invention pertains, other portable electronic devices for receiving the status information of the waiting sequence in addition to the mobile communication terminal with reference to FIG. The functional configuration of 500 (eg, a wireless data communication terminal or a portable internet terminal) may be easily inferred. As a result, the technical claims of the present invention are not limited to the case of the mobile communication terminal illustrated in FIG.

The portable electronic device 500 of FIG. 5, which provides a mobile communication service in terms of hardware, includes an external body, a speaker, a microphone, a keypad, a liquid crystal display (LCD), an antenna, and a battery 525. Internally, a predetermined modem chip (for example, Qualcomm, USA) that incorporates functions such as a code division multiple access (CDMA) modem, a central processing unit / micro processing unit (CPU / MPU), a vocoder, and the like. MSM series modem chips), duplexer filters that separate transmission and reception signals from various memory devices, one antenna, power amplifiers for amplifying transmission signals, high power amplifiers (HPAs), and high power transmission signals. Isolator to block the noise, RF / IF SAW filter to remove the unwanted out-of-band unwanted signal, frequency up-circuit of transmission path, frequency down-conversion circuit of receiving path, reference VCTCXO (Voltage Controlled Temperature Compensated X-tal Oscillator) corresponding to a clock source, a UHF frequency synthesizer used as a local signal of frequency up-down conversion, and a codec chip for converting an analog voice signal into a digital signal. Such internal components are gradually integrated in the modem chip, and in addition to the core components for the mobile communication service, various functions for various multimedia services or additional services are directly integrated in the modem chip. .

Referring to FIG. 5, the portable electronic device 500 for receiving the atmospheric order status information basically includes a control unit 505, a screen output unit 510, a sound processor 520, a wireless processor 530, and a key input unit 515. ), A memory unit 535, and a battery 525 for power supply are provided, and may further include other functional components (not shown) according to the intention of those skilled in the art.

The controller 505 includes a processor and an execution memory including a CPU / MPU provided in the modem chip in hardware, and provides a predetermined program for providing a function unique to the portable electronic device 500 from a predetermined memory device. Routine or bus for inputting and outputting program data and a predetermined electronic circuit (or integrated circuit) provided for this, characterized in that it comprises the execution memory from a predetermined memory device or chipset in software Is a generic term for program routines or program data which are loaded into a computer and are processed by the processor to perform a specific function (hence, according to the present invention, a predetermined program is recorded on a recording medium of the portable electronic device 500 to receive atmospheric status information). Program routine of FIG. As described above, various functions to be implemented in the portable electronic device 500 may be realized by the controller 505, and in order to realize the above functions, the overall function of the portable electronic device 500 may be realized. It is characterized by controlling and managing the operation.

In particular, when power is supplied to the portable electronic device 500 to perform a function of the controller 505 that controls and manages overall operations of the portable electronic device 500, an operating system routine stored in a predetermined memory device. System management routines, or system variables, are loaded into the execution memory and computed by the processor to serve as variables for providing an operating system, system management program, or mobile communication service.

The screen output unit 510 is a liquid crystal display (LCD) driver for screen output, and is a key input unit 515 by the control unit 505 (for example, a program routine for outputting predetermined information or data to the LCD). Key data generated through the &lt; RTI ID = 0.0 &gt;) and various information, signals, or contents (e. G., Text content, image content, or multimedia content) extracted or generated in the course of performing a predetermined function of the portable electronic device 500. And a screen output device (for example, an LCD panel). The screen output unit 510 and the screen output device interoperate with each other. Perform the function of the output means.

According to the exemplary embodiment of the present invention, the screen output unit 510 may display the atmospheric sequence information received by the wireless processor 530 while the portable electronic device 500 performs the standby sequence information reception function. And output to the screen output device.

In addition, the screen output unit 510 outputs the received financial product information through the screen output device when the predetermined advertisement information (eg, financial product information, etc.) is further received through the wireless processor 530. Characterized in that.

Accordingly, it is preferable that the screen output unit 510 outputs the processing screen of each step for receiving and outputting the status information of the waiting sequence.

The sound processor 520 encodes a predetermined sound signal input from a microphone included in the portable electronic device 500 and provides the sound signal to the controller 505, or is extracted or generated by the controller 505. The audio signal is decoded and output through a speaker. To this end, the sound processor 520 is provided with a predetermined vocoder and a codec.

The sound processor 520 performs a function of a sound output means for outputting, through the speaker, a predetermined sound (music or a ringtone, etc.) informing the reception of the waiting status information, when the waiting status information is received. .

The wireless processing unit 530 is associated with the control unit 505 (for example, a program routine for providing a mobile communication service in the case of having a mobile communication function). And a base station corresponding to an end of the mobile communication network in the process of providing the mobile communication service, characterized by providing a mobile communication service including a control, a hand-off, or a call processing procedure. And an RF processing function (eg, antenna control, modulation, synthesis, amplification, or filtering) of the radio frequency signal.

In addition, the wireless processing unit 530 processes the information or signal transmitted from the portable electronic device 500 to the base station in the CDMA stack or the CDMA received from the base station to provide the mobile communication service and the financial transaction service. It is characterized in that it provides a function for reading a predetermined information or signal from the stack.

According to the exemplary embodiment of the present invention, the wireless processing unit 530 may further include a function of receiving the status information of the waiting sequence through a network (for example, a mobile communication network or a short range wireless communication network). As a result, the portable electronic device 500 receives the status information of the waiting sequence and the financial product information from a server on a wireless network including a server on the network (for example, an information processing server).

According to another exemplary embodiment of the present invention, if the portable electronic device 500 of FIG. 5 is a wireless data communication terminal, the wireless processing unit 530 connects to a wireless data communication network to receive predetermined wireless data communication for receiving the status information of the waiting sequence number. If the portable electronic device 500 of FIG. 5 is a portable Internet terminal, the wireless processing unit 530 accesses a portable Internet network to receive the standby status information. And a functional configuration for providing a portable Internet service (eg, wireless data communication, or voice over IP (VoIP) based voice call).

The key input unit 515 includes a predetermined keypad including at least one key button including a predetermined number key, a character key, or a function key. Detects information (or signal) inputted from the mobile terminal and detects predetermined information from a predetermined key button provided in the keypad in a specific input mode or operation mode of the portable electronic device 500 controlled by the controller 505. Or a signal), a key event (eg, MH_KEY_PRESSEVENT, MH_KEY_REPEATEVENT, MH_KEY_RELEASEEVENT) corresponding to the input information (or signal) is generated, and the generated key event is provided to the controller 505. The controller 505 reads predetermined key data corresponding to the key event in the current input mode or operation mode of the portable electronic device 500 (eg, each portable device). The electronic device 500 reads the key data from the key table that stores (manages) at least one key data corresponding to a specific key event in an input mode or an operation mode, or is defined to match the key event. It is characterized in that for reading a command for executing a predetermined function. The keypad including the key input unit 515 and at least one key button interlocks with each other to perform a function of key input means provided in the portable electronic device 500.

According to an embodiment of the present invention, the key input unit 515 may perform an information input function of each step for receiving the status information of the waiting sequence, and in particular, the key input unit 515 may be used to input the customer information. The function of the key input means can be provided.

The memory unit 535 is input / output information when an operation by a predetermined program routine (or code) or program data (eg, a program routine (or code)) for controlling the overall operation of the portable electronic device 500 is performed. Or a general term for a memory device for storing data; read only memory (ROM) corresponding to read-only memory, flash memory (FM), and electrically erasable and programmable read only memory (EEPROM). And the like. In general, the ROM stores system information that should not be deleted, and the flash memory stores an operating system routine, a call processing program routine, an application program routine provided through the portable electronic device 500, and information or data therefor. The EEPROM stores terminal registration related parameters, a phone number (eg, an address book), or at least one or more information or data extracted or generated while executing an application included in the portable electronic device 500.

According to the method of the present invention, the memory unit 535 may be pre-stored the financial product information, in this case, in the process of receiving the status information of the waiting sequence from the server, to the memory unit 535 The stored financial product information may be extracted and output through the screen output device together with the status information of the atmospheric order, thereby not limiting the present invention.

Referring to FIG. 5, the portable electronic device 500 interoperates with the wireless processing unit 530 and receives an information receiving unit 540 for receiving the waiting sequence status information transmitted from the server, and the received waiting sequence status information. And an information output unit 545 for outputting.

The information receiving unit 540, in cooperation with the wireless processing unit 530, characterized in that for receiving the status information of the waiting sequence transmitted from the server on the network, and the received information on the waiting sequence status information output unit ( 545).

According to the exemplary embodiment of the present invention, when the predetermined advertisement information (for example, financial product information, etc.) is transmitted from the server on the network, the information receiving unit 540 further receives the advertisement information. The received advertisement information is provided to the information output unit 545.

The information output unit 545 may output the screen information in connection with the screen output unit 510 when the status information of the waiting sequence is received through the information receiving unit 540.

According to the exemplary embodiment of the present invention, when the predetermined advertisement information is further received through the information receiving unit 540, the information output unit 545 displays the received advertisement information through the screen output unit 510. It is characterized by outputting.

In addition, according to another exemplary embodiment of the present invention, the information output unit 545 may display advertisement information (eg, financial product information, etc.) previously stored in the terminal memory on the screen while the standby status information is not received from the server. Characterized in that the screen output through the output unit 510.

In addition, the information output unit 545, when the atmospheric status information is received through the information receiving unit 540, a predetermined warning sound or notification sound to inform the reception of the status information of the waiting sequence processing unit 520 It is characterized by output through.

According to the exemplary embodiment of the present invention, when the status information of the waiting sequence number is received, the information output unit 545 compares the current processing sequence number included in the received status number information with the user sequence number of the portable electronic device 500. By using the remaining sequence number, a warning sound or a notification sound may be output differently.

For example, as the number of users of the portable electronic device 500 becomes closer to the current processing number, the information output unit 545 may output the warning sound or the notification sound loudly (or several times).

6 illustrates an operation process of the portable electronic device 500 according to an exemplary embodiment of the present invention.

In more detail, FIG. 6 illustrates a state of waiting sequence information and predetermined advertisement information transmitted from a server shown in FIG. 3 when the portable electronic device 500 illustrated in FIG. 5 includes a waiting sequence status information receiving function. As an implementation method for an operation process of the portable electronic device 500 which receives (for example, financial product information) and outputs it through a screen output device provided in the portable electronic device 500, the present invention generally includes Those skilled in the art will be able to infer various implementation methods for the operation process of the portable electronic device 500 having the atmospheric status information reception function by referring to or modifying the present invention, but the present invention is inferred from the above. It includes all the methods of implementation, whereby the present invention is not limited.

Hereinafter, in FIG. 6, the portable electronic device 500 illustrated in FIG. 5 is referred to as a “terminal” for convenience.

Referring to FIG. 6, the terminal periodically checks the connection of the communication channel for receiving the waiting sequence status information with the server illustrated in FIG. 5 (600), and waits for the waiting sequence status information transmitted from the server. (605).

When the waiting sequence number information according to the present invention is received from the server (610), the terminal checks the current processing sequence number information included in the received waiting sequence number information (615), and the confirmed current processing sequence number information And the terminal user sequence information is compared (620).

Here, the terminal user order information may be included in the waiting order status information and transmitted from the server, or may be input into the terminal memory in the process of providing (renting) the terminal to the user.

Thereafter, the terminal determines the size, number, or frequency of notification sounds (warning sounds) to be output through the sound output device provided in the terminal according to the comparison result of the current processing sequence status information and the terminal user sequence information (625).

Here, the notification sound (warning sound) size or the number or frequency may be determined in correspondence to the difference between the current processing sequence number and the terminal user sequence number (for example, the smaller the difference is, the more the terminal user sequence number arrives, and thus the size of the notification sound). It may be larger or the number of times may be increased), it is preferably stored in the memory of the terminal.

The terminal outputs the received waiting sequence status information through the screen output device provided in the terminal, and outputs the notification sound (warning sound) through the sound output device provided in the terminal.

If predetermined advertisement information is further received from the server in addition to the waiting sequence status information, the terminal may further output the received advertisement information through a screen output device provided in the terminal.

7 is a diagram illustrating an operation screen of the portable electronic device 500 according to an exemplary embodiment of the present invention.

More specifically, in FIG. 7, the state information of the atmospheric order according to the present invention is obtained from the information processing server on the information processing system through the portable electronic device 500 shown in FIG. 5 on the information processing system shown in FIG. As an example of receiving and outputting a screen, a person having ordinary knowledge in the technical field to which the present invention belongs may receive or receive atmospheric order status information through the Syic portable electronic device 500 by referring to or modifying the drawing 7. It will be possible to infer various implementation methods, but the present invention includes all the inferred implementation methods, whereby the present invention is not limited.

In particular, FIG. 7 illustrates a screen in which the portable electronic device 500 further outputs predetermined advertisement information (eg, new product information, etc.) provided by the financial institution, in addition to the atmospheric order status information provided from the server. It features.

According to the present invention, by providing (renting) a portable electronic device that informs customers of the status information of waiting cycles to customers who visit branches (or branch offices) of a financial institution, there is an advantage of eliminating inconvenience caused by waiting cycles of customers. There is an advantage that marketing (or financial products) marketing through the portable electronic device is possible.

Claims (3)

A counter terminal (or number table terminal) provided at at least one financial institution branch (or a branch or a main branch); A portable electronic device provided to a waiting customer visiting the branch (or a branch or a main office) of the financial institution and receiving the status information of the waiting sequence number; And It is connected to the teller terminal (or number table terminal) through a predetermined financial network (or network means), and receives information on the arrival of the corresponding waiting sequence or the work processing status of the sequence number from the teller terminal (or numbering terminal). And a server for transmitting the received information to a portable electronic device provided to the standby customer. The method of claim 1, wherein the server, The mobile electronic device provided to the standby customer further provides financial product information sold (or expected to be sold) at the financial institution branch (or branch or main office), or further provides financial product information corresponding to the standby customer information. Bank standby customer turn status information providing system, characterized in that. A portable electronic device provided to a customer who visits a branch of a financial institution (or a branch or a main office) for return after use, A wireless processor for communicating with a server on the network via a network (eg, a mobile communication network or a local area network); An information receiving unit receiving the atmospheric order status information and the financial product information transmitted from the server in association with the wireless processing unit; And An information output unit which outputs the received atmospheric sequence status information and financial product information through a predetermined screen output means, and outputs a notification sound (or a warning sound) corresponding to the client's standby sequence through a predetermined sound output means; Portable electronic device comprising a.

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