KR20030058659A - The aparatus and method of agenting Official service - Google Patents

Abstract

1. TECHNICAL FIELD OF THE INVENTION

The present invention relates to an electronic complaint agency and a method thereof and a computer-readable recording medium recording a program for realizing the method.

2. The technical problem to be solved by the invention

The present invention, in order to eliminate the conventional complaint processing problems and inefficient aspects, an electronic complaint agency device for suggesting a way to request, process and pay the complaints over the Internet even if the civilian does not visit the public office directly and A computer readable recording medium having recorded thereon a method and a program for realizing the method.

3. Summary of Solution to Invention

The present invention, the electronic complaint receiving means for receiving an electronic complaint through the Internet; A management method for each type of complaint for managing the electronic complaint request received by the electronic complaint receiving means by type and for managing information on the documents and the complaint processing center required for each type; Electronic complaint data processing means for retrieving and extracting the requested electronic complaint data under the management of the complaint type processing method management means; Internet language conversion means for converting the electronic complaint processing data processed by the electronic complaint data processing means into an internet language according to expression information; Expression information providing means for providing the expression information to the internet language conversion means; Message converting means for converting the electronic civil processing data converted into the Internet language into an electronic document exchange message based on the information on the civil processing center; Relay server access means for transmitting the electronic document exchange message converted by the message conversion means to a relay server; And a payment agent server access means for transmitting the payment method of the user who has confirmed the electronic document exchange message directed by the civil processing center to a payment agent server.

4. Important uses of the invention

Used to handle electronic complaints on behalf of others.

Description

Electronic complaint agency and its method {The aparatus and method of agenting Official service}

The present invention relates to an electronic complaint agency device, a method and a computer readable recording medium recording a program for realizing the method, an electronic complaint agency device that can electronically request, process and support a complaint through the Internet and It is about a method.

Looking at the conventional method of handling complaints, even though administrative computerization has been made, most of them have been requested by a person (or a representative delegated by the person) off-line to request the complaint, and some complaints (e.g., birth reports) are processed offline. Even though administrative computerization has been carried out in the case of Korea, the reality of attaching various types of official documents issued by public offices is still true.

As a result, the department has to manage a large number of complaint documents, as well as overlapping data management issues among government departments, resulting in inefficiency.

In addition, in terms of complaints, there is a problem of having to visit the relevant government offices directly in order to process the complaints, as well as a problem of additional costs due to the inability to reuse similar documents.

Thus, there is a need for a method for requesting and processing a complaint through the Internet, even if the complainant (or a representative authorized by the complainant) does not visit the public office. In addition, technical problems are required to solve this problem.

First, a method of verifying the identity of the person who requested the complaint should be presented.

Second, a method for electronically handling the complaint request / processing result of the complainant should be presented.

Third, a way to pay the cost of handling the complaint should be presented.

Fourth, a method should be provided to prove the legal validity of the complaint result document.

The present invention has been proposed to meet the above-mentioned demands, and an electronic complaint agency device and method for allowing a civil petitioner to request, process, and pay the complaint electronically online through the Internet even if the civil petitioner does not visit the public office. And a computer readable recording medium having recorded thereon a program for realizing the method.

1 is a structural diagram showing an embodiment of the electronic complaint infrastructure to which the present invention is applied.

Figure 2 is a structure diagram of one embodiment of a substructure of the electronic complaint agency according to the present invention.

Figure 3 is a configuration diagram of an embodiment of the electronic complaint agency according to the present invention.

Figure 4 is a flow diagram of one embodiment for an electronic complaint agency method according to the present invention.

Explanation of symbols for the main parts of the drawings

100: portal server 200: subscriber terminal

300: accredited certification authority 400: electronic complaint agent server

500: payment agent server 600: XML / EDI relay server

700: Certification agency that is a government electronic officer 800: Holding and creation organization

900: Five Sector Common Database

The present invention for achieving the above object, An electronic complaint agency, the electronic complaint receiving means for receiving the electronic complaint through the Internet; A management method for each type of complaint for managing the electronic complaint request received by the electronic complaint receiving means by type and for managing information on the documents and the complaint processing center required for each type; Electronic complaint data processing means for retrieving and extracting the requested electronic complaint data under the management of the complaint type processing method management means; Internet language conversion means for converting the electronic complaint processing data processed by the electronic complaint data processing means into an internet language according to expression information; Expression information providing means for providing the expression information to the internet language conversion means; Message converting means for converting the electronic civil processing data converted into the Internet language into an electronic document exchange message based on the information on the civil processing center; Relay server access means for transmitting the electronic document exchange message converted by the message conversion means to a relay server; And a payment agent server access means for transmitting the payment method of the user who has confirmed the electronic document exchange message directed by the civil processing center to the payment agent server.

In addition, the present invention provides an electronic complaint agency, comprising: data transmitting and receiving means for transmitting and receiving an electronic complaint document with a relay server; An electronic signature verification and electronic officer creation means for verifying an electronic signature relating to a request for an electronic complaint document received through the transmission and reception means and generating an electronic officer in the electronic complaint document, based on a certificate of a certification authority; And a language conversion means for converting the electronic complaint document of the electronic signature verification and electronic signature generating means into an electronic document exchange message and transmitting the electronic complaint document to the relay server through the transmission and reception means.

On the other hand, the method of the present invention, in the electronic complaint agency method, the electronic complaint agent server is a first step of receiving the electronic complaint through the Internet; A second step of classifying and managing the received electronic complaint request by type; A third step of retrieving and extracting requested electronic complaint data; A fourth step of converting the electronic complaint processing data searched and extracted in the third step into an Internet language according to the expression information; A fifth step of converting the electronic civil processing data converted into the Internet language into an electronic document exchange message based on the information on the civil processing center; And a sixth step of transmitting the electronic document exchange message to a relay server and delivering a payment method of a user who has confirmed the electronic document exchange message directed by the civil processing center to a payment agent server.

In addition, the method of the present invention, in the electronic complaint agency method, the first step for the electronic complaint agent client to send and receive the electronic complaint document with the relay server; A second step of verifying an electronic signature related to the request of the electronic complaint document based on a certificate of a certification authority, and generating an electronic official in the electronic complaint document; And a third step of converting the generated electronic complaint document into an electronic document exchange message and transmitting the electronic complaint document of the second step to the relay server through the transmission and reception means.

On the other hand, the present invention, the electronic complaint agent server having a large-capacity processor electronic complaint agent server has a first function to receive the electronic complaint through the Internet; A second function of classifying and managing the received electronic complaint request by type; A third function of retrieving and extracting requested electronic complaint data; A fourth function of converting the electronic complaint processing data searched and extracted in the third function into an Internet language according to expression information; A fifth function of converting the electronic civil processing data converted into the Internet language into an electronic document exchange message based on the information on the civil processing center; And a program for delivering a sixth function of delivering the electronic document exchange message to a relay server and delivering a payment method of a user who has confirmed the electronic document exchange message directed by the complaint processing center to a payment agent server. Provide a readable recording medium.

The present invention also provides an electronic complaint client system including a large capacity processor, wherein the electronic complaint agent client has a first function for transmitting and receiving an electronic complaint document with a relay server; A second function of verifying an electronic signature relating to a request of the electronic complaint document received based on a certificate of a certification authority, and generating an electronic official in the electronic complaint document; And converting the electronic complaint document generated by the electronic keeper of the second function into an electronic document exchange message and transmitting the electronic complaint document to the relay server through the transmission and reception means. To provide.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram illustrating an embodiment of an electronic complaint infrastructure to which the present invention is applied.

As shown in FIG. 1, the electronic civil affairs infrastructure to which the present invention is applied uses a civil affairs service having a web-based portal server 100 that a civilian connects to use an electronic civil affairs service, and various hardware environments with Internet access. The subscriber terminal 200 and the designated certification authority under the Digital Signature Act, the civilian is issued a certificate through the certification authority, the electronic complaint agent server 400 and the electronic complaint for authentication of the user who is issued such a certificate When the civil certification authority 300 interworking with the security service department of the agent client 820 and the civil complaint filed by the civil complaint are successfully processed, the server exists to process payment for the electronic complaint agent server. The payment agency server 500 associated with the agency server interface 480, and the electronic complaint agent system (that is, electronic citizens) An XML-EDI relay server 600 that stores / manages XML-based EDI documents / messages generated by the agent server 400 and the electronic complaint agent client 700, and an electronic officer targets the complaint documents generated by each office. Provides a service, receives a request from the certification body 700, which is a government electronic officer, linked with the security service unit 823 of the electronic complaint agent server 400 and the electronic complaint agent client 820, and the complaint requested by the complaint person. An official agency holding and generating agency 800 that generates and transmits the result message of the complaint to the complainant, and a five-sector public database 900 that can effectively handle complex complaints when released as a government-managed database. The inventors are provided with the electronic complaint agent server 400 and the electronic complaint agent client 820.

As described above, the electronic complaint agent system, that is, the electronic complaint agent server 400,

The electronic complaint agent client 820 builds the above related infrastructure, receives the complaint of the complaint, and supports the processing according to each processing step and interworking with the related system.

Figure 2 is a structural diagram of an embodiment of the lower structure of the electronic complaint agency in accordance with the present invention.

When describing the sub-parts provided in the present invention the electronic complaint agent server 400 and the electronic complaint agent client 820 as follows.

The electronic complaint agent server 400 manages the civil processing event receiving unit 410 which manages the civil request information requested by the civil servant in the portal server 100, and documents necessary for each civil event and information on the department in charge of processing. Database search method that provides a function to search the processing method management unit 420 for each type of complaint, and the five common databases 900 for each type of complaint, and if the corresponding databases are distributed, the distributed database can be searched. XML conversion unit 440 for converting the data retrieved from the unit 430, the five common databases (900) into an XML form to be used when generating the XML / EDI message, and the format requested by the petitioner XML / XSL matching unit 450 that connects to XSL, and displays and manages format information (XSL) and expression information (XML DTD) for various complaint documents. XML storage unit 460, which provides the function of providing and compiling the required civil request processing documents offline by the type of complaint to create an EDI message in XML format, and the complaint request of the complainant will be delivered to the mailbox of the administration department. XML / EDI message generation unit 470 that generates message routing information, that is, XML / EDI message header information, and a payment method is input from the complainant so that the cost of processing the complaint can be processed electronically. Payment server interface 480 to transfer to the proxy server 500 and XML / EDI for transmitting the XML / EDI message generated from the XML / EDI message generating unit 470 to the XML / EDI relay server 600 The relay server interface unit 490 is provided.

In addition, the security service unit 210 that provides a security service in connection with the electronic complaint agent server 400 provides two services, first, the certificate issued by the certificate authority 300 to verify the identity of the civil complaints It is a service that is an electronic tube for documents generated by the relevant ministries handling civil complaints.

When describing the security services to be provided by the security service unit 210 by infrastructure, the security service using the certificate issued by the authorized certification authority 300 in the various Internet connection environment of the civil complaint (that is, PC, wireless terminal) , KIOSK, etc.) to generate the digital signature of the civil petitioner and to encrypt all or part of the civil petition request data. : Perform an electronic official verification function by civil complaints on resident registration copies).

The e-Application Agent client 820 converts the corresponding XML / EDI message received from the XML / EDI relay server 600 so that the corresponding message can be recycled by the MIS that is introduced / operated by each department. The XML / XSL matching unit 822 connects with the XSL to show the same function as the XML / XSL matching unit 450 defined in the electronic complaint agent server 400, that is, the generated XML data in a format requested by the complaint. And an XML / EDI message generation unit 824 for generating an XML / EDI message including an electronic consignee, and a security service unit 823 having a security service function.

The security service unit 823 provides security services based on two security infrastructures in the same manner as the security service unit 210 associated with the electronic complaint agent server 400. In this case, one service is an authorized certification authority ( Security service using certificate issued by 300) consists of digital signature verification service for verifying the identity of civil petitioner and decryption service for all or part of civil petition request data, and another service is issued by certification authority 700 which is a government electronic agency As a security service using a certificate, it functions to create an electronic official for the relevant civil documents to prove that the civil service documents were generated by the legitimate department and delivered to the civil complaint.

Figure 3 is a configuration diagram of an embodiment of the electronic complaint agency according to the present invention.

The electronic complaint agent server 400 is required for each type of complaint request information receiving unit 410 for managing the civil request information generated by the portal server 100 as an event, and the event from the complaint processing event receiving unit 410. A joint database of complaint processing data necessary for providing complaint processing of complaint request information from the complaint type management method management unit 420 that manages documents and information on the departments in charge of processing, and the complaint method management unit 420 for each complaint type. The database search unit 430 for requesting a search request and transferring the retrieved data to the XML conversion unit 440, and the representation information (XML DTD) of the XML storage unit 460 for complaint processing data from the database search unit 430. From the XML conversion unit 440 and the XML conversion unit 440 From the XML storage unit 460 for providing the expression information (XML DTD) to the XML conversion unit 440 according to the request of the expression information (XML DTD), and from the processing method management unit 420 for each type of complaint. Complaint Requests Offline XML / EDI message generation unit 470 for generating EDI message by making the processed document into an XML file and generating routing information for delivering the complaint processing data from XML conversion unit 440 to the mailbox of the administration department. And an XML / EDI relay server interface 490 for transmitting the XML / EDI message from the XML / EDI message generator 470 to the XML / EDI relay server 600. In addition, the payment server server interface unit 480 receives the payment method from the portal server 100 and delivers it to the payment server 400. In order to show the data of the portal server 100 in the XML form in the form requested by the petitioner, the XML / XSL matching unit 450 is connected to the XSL. It further comprises a security service unit 210 for verifying the electronic consignment of the civil complaints delivered from the electronic complaint agent client 820.

The electronic complaint agent client verifies the electronic signature of the complaint request data from the data transmission / reception server 810 with a certificate from an accredited certification authority, decrypts the complaint request data, and complains with a certificate from a certification authority which is a government electronic agency. An XML / EDI message containing an electronic seal in a complaint form from the Security Services Department 823 and the Security Services Department 823, which creates an electronic seal for the document (ie, a document issued by the ministry as a result of a complaint request). XML / EDI message generation unit 824 for generating a message, XML / XSL matching unit 822 for confirming that an electronic official is provided correctly in the complaint document, and decrypted data from the security service department An XML2MIS conversion unit 821 that converts the data according to an application environment (MIS environment) is provided.

4 is a flow chart of an embodiment of an electronic complaint agency method according to the present invention. A flow chart showing how the respective parts of the electronic complaint agent system (the electronic complaint agent server 400 and the electronic complaint agent client 820) and the related infrastructure system described above operate.

In the present invention, the types of complaints are classified into simple complaints and complex complaints. A simple complaint is a complaint that applies for a simple complaint document such as an application for a resident registration and receives the resulting copy of the resident registration document through the Internet in the form of an XML document. A complex complaint is one that requires attachment of additional documents issued by the government to deal with a specific complaint, such as a passport application.

In the present invention, an embodiment of the electronic complaint processing using the electronic complaint agent system for the simple complaint described above will be described.

First, the civilian connects to the general civil service portal server 100, performs a login function for civil processing, and then selects a civil service request menu such as a resident registration copy. In order to request a civil service, the user inputs basic information necessary in a request menu on a web screen and presses a <request request> button 40. The portal server 100 receives a password required for decrypting the certificate storage location and the digital signature secret key of the complaint. In order to verify the identity of the petitioner using the petitioner's authentication information, the electronic signature is generated for the information inputted by the petitioner (42), and then XML data is generated to receive the petition processing event reception unit of the electronic petition agent server 400 ( 410).

Subsequently, the civil processing event receiving unit 410 transmits the request to the civil service type processing method managing unit 420, and processes the request in the database search unit 430 under the management of the civil service type processing method managing unit 420. In the large database collaborative database 900, data necessary for the civil service is searched and extracted from a database managed by the executive unit (44). At this time, the data required for the user's complaint service extracted through the XML conversion unit 440 is converted into XML data according to the expression information (XML DTD) stored / managed by the XML storage unit 460. Subsequently, after specifying the receiving office to which the corresponding XML data should be sent based on the user address inputted by the complainant, the XML / EDI message is generated through the XML / EDI message generator 824 to generate the XML / EDI message. Through the / EDI relay server interface unit 490, it transmits to the XML / EDI relay server 600 (46).

Next, it is confirmed by the data transmission / reception server 810 operated by the retention / generation organization 800 that the XML / EDI message requesting the civil service has been received in the mailbox (48). In step 50, the identity of the civil complaint is performed on the message received through the security service unit 823.

If the complaint is found to be justified, the Office will provide electronic official services for the document. In this case, the XML / XSL matching unit 822 may confirm whether the corresponding document is provided with the correct electronic tube service. However, it is an optional feature. An XML / EDI message is generated through the XML / EDI message generating unit 822 so that the civil petitioner may receive the civil service XML data including the electronic officer. The generated XML / EDI message is transmitted to the portal server 100 through the XML / EDI relay server 600 (52). The civil complaint is then a public office where the XML / EDI message received through the security service unit 210 is legitimate. Verify whether the document has been issued, that is, the electronic seal (54).

As a result of the verification, when it is determined that the document is valid, the document content received through the XML / XSL matching unit 822 may be confirmed on the web (optional function). In addition, the payment method for the civil processing is selected (56), and the selected method is transmitted to the payment agent server 500 through the payment agent server interface 480 (58). In this case, as a payment method that can be selected by the complainant, for example, phone-pay, electronic money, account transfer, credit card, etc. may be used.

As described above, the method of the present invention may be implemented as a program and stored in a recording medium (CD-ROM, RAM, ROM, floppy disk, hard disk, magneto-optical disk, etc.) in a computer-readable form.

The present invention described above is not limited to the above-described embodiments and the accompanying drawings, and various substitutions, modifications, and changes are possible in the art without departing from the technical spirit of the present invention. It will be clear to those of ordinary knowledge.

The present invention not only can the petitioner apply / receive the result of the petition on the Internet, but also can reduce the cost of the petition, and the department can eliminate the duplication of data and manage the paper document. Work can also be significantly reduced, which can lead to early stabilization and activation of other infrastructures.

Claims (10)

In the electronic complaint agency, Electronic complaint receiving means for receiving electronic complaints through the Internet; A management method for each type of complaint for managing the electronic complaint request received by the electronic complaint receiving means by type and for managing information on the documents and the complaint processing center required for each type; Electronic complaint data processing means for retrieving and extracting the requested electronic complaint data under the management of the complaint type processing method management means; Internet language conversion means for converting the electronic complaint processing data processed by the electronic complaint data processing means into an internet language according to expression information; Expression information providing means for providing the expression information to the internet language conversion means; Message converting means for converting the electronic civil processing data converted into the Internet language into an electronic document exchange message based on the information on the civil processing center; Relay server access means for transmitting the electronic document exchange message converted by the message conversion means to a relay server; And Payment agency server access means for delivering the payment method of the user who confirmed the electronic document exchange message consigned by the complaint processing center to the payment agent server Electronic complaint agency device comprising a. The method of claim 1, Language switching means for supporting the complaints to view the e-mail exchange message Electronic complaint agency device further comprising. The method of claim 1, The relay server, Relaying to the civil complaint processing center based on the information on the civil complaint processing center of the electronic document exchange message converted by the message converting means, and transmitting the electronic document exchange message directed by the civil complaint processing center to the portal server. Electronic complaint agency device characterized in that. The method according to any one of claims 1 to 3, The electronic complaint data processing means, An electronic complaint agency device, characterized in that for searching the five common databases by type of complaint, and if the corresponding databases are distributed, the distributed database. In the electronic complaint agency, Data transmission and reception means for transmitting and receiving the electronic complaint document with the relay server; An electronic signature verification and electronic officer creation means for verifying an electronic signature relating to a request for an electronic complaint document received through the transmission and reception means and generating an electronic officer in the electronic complaint document, based on a certificate of a certification authority; And Language conversion means for converting the electronic complaint document of the digital signature verification and electronic consignment generation means into an electronic document exchange message and transmits it to the relay server through the transmission and reception means Electronic complaint agency device comprising a. The method of claim 5, Language switching means for supporting confirmation of whether an electronic official is correctly provided in the electronic complaint document; And Application environment support means for converting the electronic complaint document to suit the application environment of the complaint processing center Electronic complaint agency device further comprising. In the electronic complaint agency method, The electronic complaint agent server is a first step of receiving an electronic complaint via the Internet; A second step of classifying and managing the received electronic complaint request by type; A third step of retrieving and extracting requested electronic complaint data; A fourth step of converting the electronic complaint processing data searched and extracted in the third step into an Internet language according to the expression information; A fifth step of converting the electronic civil processing data converted into the Internet language into an electronic document exchange message based on the information on the civil processing center; And A sixth step of transmitting the electronic document exchange message to a relay server and delivering a payment method of a user who has confirmed the electronic document exchange message directed by the civil processing center to a payment agent server; Electronic complaint agency method comprising a. In the electronic complaint agency method, A first step for the electronic complaint agent client to transmit / receive the electronic complaint document with the relay server; A second step of verifying an electronic signature related to the request of the electronic complaint document based on a certificate of a certification authority, and generating an electronic official in the electronic complaint document; And A third step of converting the created electronic complaint document into an electronic document exchange message and transmitting the electronic complaint document of the second step to the relay server through the transmission and reception means; Electronic complaint agency method comprising a. In the electronic complaint server system with a large processor The electronic complaint agent server has a first function of receiving an electronic complaint through the Internet; A second function of classifying and managing the received electronic complaint request by type; A third function of retrieving and extracting requested electronic complaint data; A fourth function of converting the electronic complaint processing data searched and extracted in the third function into an Internet language according to expression information; A fifth function of converting the electronic civil processing data converted into the Internet language into an electronic document exchange message based on the information on the civil processing center; And A sixth function of delivering the electronic document exchange message to a relay server and delivering a payment method of a user who has confirmed the electronic document exchange message directed by the civil processing center to a payment agent server; A computer-readable recording medium having recorded thereon a program for realizing this. E-Application system with a large processor A first function for the electronic complaint agent client to send and receive an electronic complaint document with a relay server; A second function of verifying an electronic signature on a request for the electronic complaint document received based on a certificate of a certification authority, and generating an electronic official in the electronic complaint document; And A third function of converting the generated electronic complaint document into an electronic document exchange message and transmitting the electronic complaint document of the second function to the relay server through the transmission and reception means; A computer-readable recording medium having recorded thereon a program for realizing this.