KR20030012683A - Unified Messaging System Connectable Voice Messaging System - Google Patents

Abstract

The present invention relates to a Unified Messaging System (UMS: Unified Messaging System) interoperable with a Voice Messaging Service (VMS) system, and more particularly, to provide a voice messaging service to a user through a wired or wireless telephone communication network. A unified messaging system for providing a unified messaging service in conjunction with a messaging service system, the unified messaging system comprising: a media conversion unit comprising a plurality of media conversion modules for performing a unified messaging service, and installed in a control unit of a voice messaging service system; Voice messaging consisting of a control module that controls the operation of the messaging service, and a unified messaging unit comprising a plurality of media servers for performing a unified messaging service, and an interface module for interfacing with the control module and the media conversion unit. At service It relates to a system and interoperable unified messaging system.

According to the present invention, since it is possible to provide a unified messaging system that can interoperate with heterogeneous voice messaging service systems, it is possible to utilize the voice messaging service system and the message receiving address that were previously used when the unified messaging system is installed, thus providing installation cost to the user. It is a useful invention that has the advantage of solving the problem of the burden and the inefficiency of the waste and replacement caused by the disposal of the existing voice messaging service system.

Description

Unified Messaging System Interoperable with Voice Messaging Service System {Unified Messaging System Connectable Voice Messaging System}

The present invention is interoperable with a heterogeneous voice messaging service system (VMS: hereinafter abbreviated as VMS), an integrated messaging system that can interoperate with a VMS system that can utilize a conventional VMS system and a message receiving address as it is. UMS: Unified Messaging System, hereinafter abbreviated as UMS).

In general, a VMS system sets a predetermined voice storage space for a user in advance, such as a mailbox system for mail, stores a voice message transmitted to the user, and stores the voice message transmitted by the user using a mobile terminal or a telephone. It refers to a system that plays a message and checks the message.

1 is a block diagram schematically illustrating a conventional VMS system.

As shown, the VMS system 10 can be connected to a plurality of user mobile communication terminals and wired telephones through the wired / wireless communication network 300, and the inside thereof includes various operation modules 12 for performing a VMS service. And these are interlocked by the control of the control unit 11.

In addition, in the VMS system 10, a user-specific voice mailbox 13 is installed for each user, and the received voice message of the user is stored, and each user has a mobile communication terminal and a wired terminal in his or her voice mailbox 13. The stored voice message can be listened to through a telephone or the like.

In addition, each user may store a desired voice message through a mobile communication terminal, a landline phone, or the like in a voice mailbox of another user who will transmit the voice message.

Therefore, the VMS system 10 is very useful because it can deliver or receive the necessary contents even when the user is absent or cannot talk in real time, and can conveniently deliver a desired message to a plurality of specific people.

However, in recent years, with the development of data communication technology, communication methods using the Internet have emerged from the existing communication methods such as wired telephones and faxes, and communication methods have been diversified, and individual communication management has become very difficult and complicated.

Therefore, there has been a high demand for increasing the convenience by integrating and managing various types of communication information transmitted / received by e-mail, landline, mobile communication, and fax. to be.

UMS stores and manages various types of message types such as voice, fax, and e-mail in one logical mailbox, and allows users to access them through PC, mobile terminal, fax, and landline. By service so that it means a system that provides a batch of communication, information services to the user.

Therefore, UMS is a more extended messaging service system that provides the functions of VMS, a messaging service system using a conventional public telephone network, and a FMS (Fax Messaging System), and at the same time provides a messaging service function through the Internet such as e-mail. have.

However, in the conventional UMS, a module that performs a VMS function is installed in the system, and the modules in the internal UMS are closely coupled to each other, and thus, a company that has previously used the VMS system 10 is UMS. If you want to introduce a new, the VMS system 10 used must be completely replaced with UMS.

Therefore, there is an economic burden to purchase a new UMS in order to introduce the UMS, and the existing VMS system 10 may be useless and cause unnecessary waste.

In addition, there is a problem in that all the customers who have sent messages through the existing VMS system 10 must be notified to replace the message receiving address with the newly introduced UMS.

Therefore, there is a demand for a UMS that can interoperate with the existing VMS system 10 and its interworking method.

The present invention was devised in such a background, and by providing a UMS that can interoperate with heterogeneous VMS systems, it is possible to use the VMS system and the message receiving address that was used at the time of the UMS installation as it is, the burden of installation cost to the user The purpose is to solve the waste of VMS disposal and inefficiency in replacement.

1 is a block diagram schematically illustrating a conventional voice messaging service system.

2 is a block diagram showing the configuration of a unified messaging system interoperable with a voice messaging service system according to a preferred embodiment of the present invention.

3 is a flowchart illustrating an interworking process for various service examples of a unified messaging system interoperable with a voice messaging service system according to an exemplary embodiment of the present invention.

<Description of the symbols for the main parts of the drawings>

10: voice messaging service system

11: control unit

100: Unified Messaging Unit

101: email server module

102: web server module

103: fax server module

110: Unified Messaging Interface Module

111: character / voice interface protocol entity

112: voice / text interface protocol entity

113: Character / Fax Interface Protocol Entity

114: Control Module Interface Protocol Entities

120: media conversion module

121: character / voice conversion module

122: voice / text conversion module

123: character / fax conversion module

130: control module

200: wired / wireless internet communication network

300: wired / wireless communication network

In order to achieve the above object, the present invention includes a user voice message box, a plurality of operation modules for performing a voice messaging service, and a control unit for controlling the interaction and data flow of the operation modules. A unified messaging system that provides a unified messaging service in association with a voice messaging service system that provides a voice messaging service to a user through a medium, comprising: a media conversion unit comprising a plurality of medium conversion modules for performing a unified messaging service; A control module installed in a control unit of a messaging service system to control an operation of the unified messaging service, and an interface module for interfacing with various media servers, a control module, and a media conversion unit for performing a unified messaging service. Tub composed It consists of a messaging unit.

At this time, the various media servers in the unified messaging unit are composed of a web server module that performs a web service, an email server module that performs an email service, and a fax server module that performs a fax service.

The medium conversion unit further includes a text / voice module for converting text data serviced from an email server module into voice data for the voice messaging service, and text data serviced from an email server module as fax data for the fax service. A text / fax conversion module for converting, and a voice / text conversion module for converting voice data serviced from a voice messaging service system into text data for the email service.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention.

In addition, it should be noted that the same reference numerals are given to the same components, although belonging to different drawings for convenience of understanding.

2 is a block diagram showing the configuration of a UMS interoperable with a VMS system according to a preferred embodiment of the present invention.

As shown, the UMS interoperable with the VMS in accordance with the present invention is the user voice mailbox 13, the interaction of the plurality of operation modules 12 and the operation module 12 for performing the VMS and the flow of data In conjunction with the VMS system 10 composed of a control unit 11 to control, it is possible to connect to the user's mobile communication terminal, PC, wired telephone, etc. through the wired / wireless communication network 300 and the wired / wireless Internet communication network 200 E-mail service, fax service, voice service, etc. are integrated.

Looking at the configuration, the media conversion unit 120 composed of a plurality of media conversion modules (121 ~ 123) for performing a unified messaging service, various media servers (101 ~ 103) for performing a unified messaging service and The control module is installed as a sub-module in the control unit 11 of the integrated messaging unit 100 and the VMS composed of the interface modules 110 and controls an operation flow of the integrated messaging service through interworking with the integrated messaging unit 100. It consists of 130.

The media conversion unit 120 includes a text / voice conversion module (TTSF: Text to Speech Function, 121), a speech / text conversion module (TTFF: Text to Speech Function, 122), and a text / fax conversion module (STTF: Speech to Text). Function, 123).

In this case, the text / voice conversion module 121 converts various text data serviced from the email server module 101 into voice data for VMS, and the voice / text conversion module 122 performs text conversion. Reverse process of voice conversion module, i.e., converts voice data into text data for email service.

In addition, the text / fax conversion module 123 performs a function of converting text data into fax data in order to provide text data for an email service to a fax service.

On the other hand, the control module 130 is installed as a sub-module in the control unit 11 of the VMS, each module 101 ~ ~ in the unified messaging unit 100 by the unified messaging interface module 110 in the unified messaging unit 100 It interoperates with 103 and 110 to control the operation of the UMS service.

The unified messaging unit 100 is composed of an e-mail server module 101, a web server module 102, a fax server module 103, and a unified messaging interface module 110, and a web server module 102 and an e-mail server. The module 101 performs a server function of providing a web service and an email service to a user, respectively.

The unified messaging interface module 110 interfaces with the unified messaging unit 100 with the control module 130 and the media conversion unit 120.

Preferably, the unified messaging interface module 110 includes a control module interface protocol entity (PE) 114 that performs an interface with the control module 130, and a voice / text conversion of the media conversion unit 120. Voice / text interface protocol entity 112 for performing an interface with the module 122, text / voice interface protocol entity 121 for interfacing with the text / voice conversion module 111, and text / fax conversion It consists of a character / fax interface protocol entity 113 that interfaces with the module 123.

In this case, the protocol entity refers to a sub-module in charge of a function of interacting with a module existing in the same service layer level through a protocol.In this case, processing through request / response communication between each interworking module This is done.

3 is a flowchart illustrating an interworking process for various service examples of a UMS interoperable with a VMS system according to an exemplary embodiment of the present invention.

First, referring to the interworking process when sending an email, as shown in FIG. 3A, when an email transmission request is received from a user, the control module 130 transmits an email to the unified messaging interface unit 110 of the unified messaging unit 100. Send the request message (step: S1).

At this time, the interface between each other by the control module interface protocol entity 114 that provides the interface function of the control module 130 and the unified messaging unit 100.

When an email transmission request message comes in, the unified messaging interface unit 110 interfaces with it and sends it to the email server module 101, which sends the email of the requested user.

When the e-mail is transmitted, the unified messaging interface unit 110 sends a response message to the control module 130 informing that the user e-mail transmission has been successfully performed (step S2).

On the other hand, the interworking process of converting the text data for the email service to the voice service for the VMS is the same as B of FIG.

First, the control module 130 transmits a text / voice conversion request message to the unified messaging interface unit 110 (step S10).

The unified messaging interface unit 110 interfaces the transmitted text / voice conversion request message to the text / voice conversion module 121 of the medium conversion unit 120 (step: S11).

At this time, the interface between the unified messaging interface unit 110 and the text / voice conversion module 121 is by the text / voice interface protocol entity 111.

Subsequently, the text / voice conversion module 121 receives the user's e-mail message from the e-mail server module 101, converts the e-mail message into a voice message, and transmits a response message to the unified messaging interface unit 110 to the conversion request (step S110). : S12).

The unified messaging interface unit 110 transmits the received response message to the control module 130 (step: S13).

The interworking process for converting an e-mail text message into a fax message is shown in FIG.

When the control module 130 transmits the text / fax conversion request message to the Unified Messaging interface module 110 (step S20), the transmitted text / fax conversion request message is transmitted to the text / fax interface of the Unified Messaging interface module 110. It is interfaced by the protocol entity 113 and transmitted to the character / fax conversion module 123 of the media conversion unit 120 (step: S21).

The text / fax conversion module 123 receives the corresponding text message from the email server module 101, converts the text message into a fax message, and transmits a response message corresponding to the text / fax conversion request message to the unified messaging interface module 110. (Step S22), the unified messaging interface module 100 interfaces this through the control module interface protocol entity 114, and then transmits it to the control module 130 (step: S23).

Although the preferred embodiments of the present invention have been described in detail above, those skilled in the art will appreciate that the present invention may be modified without departing from the spirit and scope of the invention as defined in the appended claims. It will be appreciated that modifications or variations may be made. Therefore, changes in the future embodiments of the present invention will not be able to escape the technology of the present invention.

As described above, according to the present invention, since it is possible to provide a UMS that can interoperate with heterogeneous VMS systems, it is possible to use a VMS system and a message receiving address that were previously used when the UMS is installed. There is an advantage in that it can solve the burden of waste, inefficiency caused by waste and replacement caused by the disposal of the existing VMS.

Claims (6)

Providing a voice messaging service to the user through a wired or wireless telephone network, including a user voice message box, a plurality of operation modules for performing a voice messaging service, and a control unit for controlling interaction and data flow of the operation modules. In a unified messaging system that provides a unified messaging service in conjunction with a voice messaging service system, A media conversion unit composed of a plurality of media conversion modules for performing the unified messaging service; A control module installed in the controller to control an operation of the integrated messaging service; Interworking with a voice messaging service system comprising a plurality of media servers for performing the unified messaging service, and an unified messaging unit comprising an interface module for interfacing with the control module and the media conversion unit. Unified Messaging System. The method of claim 1, wherein the multi-media server, And a web server module for performing a web service, an e-mail server module for performing an e-mail service, and a fax server module for performing a fax service. The method of claim 1, wherein the medium conversion unit, A text / voice module for converting text data serviced from the email server module into voice data for the voice messaging service; A text / fax conversion module for converting text data serviced from the email server module into fax data for the fax service; And a voice / text conversion module for converting voice data serviced from the voice messaging service system into text data for the email service. The method of claim 1, wherein the unified messaging interface module, A control module interface protocol entity for performing an interface between the control module and the unified messaging interface module; A voice / text interface protocol entity for performing an interface between the voice / text conversion module of the medium conversion unit and the unified messaging interface module; A text / voice interface protocol entity for performing an interface between the text / voice conversion module and the unified messaging interface module; And a text / fax interface protocol entity that interfaces with the text / fax conversion module and the unified messaging interface module. 5. The integration as recited in claim 4, wherein the protocol entity is a submodule of the unified messaging interface module which is responsible for interacting functions through a protocol with a module existing at the same service layer level. Messaging system. The integrated messaging system interoperable with the voice messaging service system according to claim 1, wherein the modules are interworked through mutual requests / responses.