KR20020015887A - Expert solution propose apparatus and method, electronic commerce method using thereof - Google Patents

Abstract

The present invention relates to an apparatus and method for providing an expert solution, and an electronic commerce method using the same. Particularly, the present invention provides a knowledge base for providing an expert solution and an inference engine for extracting knowledge. The purpose of the present invention is to provide an expert solution for constructing a system by inferring a response to the question at the time while presenting the user's question according to the selection condition at that time. The present invention for this purpose is to provide a web page in the HTML format including the use of the solution, the price / performance corresponding to the use, the content of questions for solution inference, etc. on the screen of the web browser 110 on the client side A web server 120, a knowledge base 150 for storing rules and knowledge for providing a solution, a use of a solution selected by a user connected to the web server 120, and a price / performance corresponding to the use Inferring based on the knowledge base 150 to present a plurality of solutions to the user and extract the rules of the solution selected by the user from the knowledge base 150 to present the contents of the question to the user to the next response Inferring a question based on the knowledge base 150 and including the inference engine 140 to determine the final solution by repeating the above process. Constructs.

Description

Expert Solution Providing Device and Method, E-Commerce Method Using It {EXPERT SOLUTION PROPOSE APPARATUS AND METHOD, ELECTRONIC COMMERCE METHOD USING THEREOF}

The present invention relates to information provision, and more particularly, to an apparatus and method for providing expert solutions, and an electronic commerce method using the same.

The use of the Internet, which is now interconnected by a large number of computers, has direct access to our real life. In other words, the Internet environment is installed in homes as well as offices to provide a variety of information to many people.

There are many sites on the Internet, including education, culture, entertainment and entertainment, travel, finance, academics, legal and business.

In particular, commerce-related sites are established in various fields. As an example of a detailed information providing site of a product, a site that provides a product specification, usage, etc. is increasing. In addition, there is a site for providing expert knowledge of specific fields, introduction and usage of specific products.

However, in the related art, since a commerce-related site provides only information of a specific product or only an overall system for an arbitrary environment, there is a problem that a user cannot obtain information or system of a desired environment.

In addition, the expert site is conventionally established, but even in the case of the expert site, the information provided is limited to a specific field, and thus there is a problem that the user cannot obtain satisfactory information.

That is, in the related art, information on one product or information on a specific field is provided, but information for constructing one system is not provided properly, and thus a problem for a beginner is not easy to construct a desired system.

On the other hand, conventionally, since one product or a system manufactured for a specific environment is sold, there is a problem that a user must take a lot of inconvenience in order to purchase a system in a desired environment.

Therefore, the present invention is provided with a reasoning engine and knowledge base for providing expert solutions in order to improve the conventional problems, presenting conditions such as use purpose, price or performance, and presenting the user's questions according to the selection conditions at that time sequentially. The purpose of the present invention is to provide an expert solution providing apparatus and method for inventing an expert solution for constructing a system by inferring a response to a question at that time.

Another object of the present invention is to provide a commerce method using the above method.

1 is a block diagram of an expert solution providing apparatus for an embodiment of the present invention.

Figure 2 is an exemplary view showing an interactive inference process in an embodiment of the present invention.

3 is an operational flowchart for a solution inference process in an embodiment of the present invention.

Explanation of symbols on the main parts of the drawings

110: client 120: web server

130: servlet engine unit 140: inference engine unit

150: knowledge base 160: database

In order to achieve the above object, the present invention provides a web page in an HTML format including the use of the solution, the price / performance corresponding to the use, the question content for solution inference, etc. Inference based on the knowledge base, the knowledge base for storing rules and knowledge for providing the solution, the purpose of using the solution selected by the user connected to the web server, and the price / performance corresponding to the use purpose Presenting a plurality of solutions to the user, extracting the rules of the solution selected by the user from the knowledge base, presenting the contents of the question to the user, inferring the next question based on the knowledge base, and inferring the above process. It includes the inference engine unit that repeatedly determines the final solution. And a gong.

At this time, the inference engine provides the best solution for the user by using the user's computer related knowledge level and behavioral trend on the web.

In addition, the present invention provides a method for storing a reasoning rule, knowledge and product information to perform a specific system construction or operation to achieve the above object, and the user to use, the price / performance for the use Presenting a plurality of solutions by inferring a condition, inferring a condition such as a use selected by the user and a price / performance for the use based on a knowledge base, and providing a plurality of solutions. Selecting a solution, the user can execute the rules of the solution, presenting a question to infer a system (or information) that meets the desired conditions, and repeatedly presenting a question about the answer to the question, and ending the question above. And presenting the final inferred solution to the user, and satisfying the user with the final inferred solution. And determining a wealth, and presenting a higher or lower solution of the currently inferred solution if the user is dissatisfied with the method.

However, if the user is dissatisfied with the final solution presented above, the user returns to the initial process to reselect one of the plurality of solutions inferred from the user's selection condition, and proceeds to reason about the selected solution in the same manner as the above process. Can be configured.

In the electronic commerce method using the above-described method and apparatus, the present invention provides a method of displaying product information on a currently presented solution and determining whether to purchase the product, and connecting to a corresponding shopping mall site when the purchase button is pressed. Characterized by performing.

Hereinafter, the present invention will be described in detail with reference to the drawings.

1 is a block diagram of a system for providing an expert solution according to an embodiment of the present invention. As shown in FIG. 1, the use of the solution on the screen of the web browser 100 executed on the client side, and the price corresponding to the use use, are shown in FIG. Web server 120 for providing an HTML-formatted web page displaying selection items of performance / question information for solution inference, and a database for storing member registration information from the web server 120 ( 160, a servlet engine unit 130 for generating the Java object file transmission and reception information with the web server 120, a knowledge base 150 for storing rules and knowledge for providing a solution, and the servlet engine unit Based on the knowledge stored in the knowledge base 150, the user's solution use use input from the user 130 and a selection item of price / response corresponding to the use use are inferred. The solution is transmitted to the servlet engine unit 130 and presented to the user. The rule of the solution selected by the user is extracted from the knowledge base 150, and the question is transmitted to the servlet engine unit 130 to be presented to the user. While inferring the next question about the response based on the knowledge base 150 and repeating the above process to send the final solution to the servlet engine 130 to display on the screen of the web browser 110 It consists of the inference engine unit 140.

The inference engine unit 140 is configured to infer the final solution by performing the same process as described above when the user is not satisfied with the current solution and selects another solution.

The operation and the effect of the embodiment of the present invention configured as described above will be described with reference to an example of an inference method using the artificial intelligence of FIG. 2 and an operation flowchart showing the solution inference process of FIG. 3.

2 is an exemplary view showing an interactive inference method in the present invention, Figure 3 is an operation flowchart showing a solution inference process in the present invention.

In an embodiment of the present invention, an operator for providing an expert solution should have a solution providing system equipped with an intelligent reasoning engine and open a site on the Internet in order to provide services to customers over the Internet.

Thereafter, when any user accesses the site through the Internet using the POST or GET method in the web browser 110, the web server 120 displays whether the user has registered or provided a solution on the web browser screen.

At this time, when a user who has not registered as a member and clicks a member registration button, the web server 120 displays a corresponding web page for membership on the web browser screen.

Accordingly, when the user enters personal information, interests, email and phone number, desired ID and password, etc. on the web page for membership registration, and clicks the member registration button, the solution providing system displays the contents described by the user. It is stored in the database 160 and registered as a member.

Here, the ID given to the customer is allowed to be used only when it is not duplicated with the ID of another customer.

Then, when a member or non-member user clicks the provide solution button on the web browser screen, the web server 120 displays a web page for selecting a solution for any item of price or performance while presenting a use purpose. Will be displayed.

In this regard, the purpose or purpose of use is a home-LAN system, a video recording / editing system using a digital camcorder / camera, a karaoke system using the Internet, a PC room system, an e-commerce system, It refers to a field that requires specialized knowledge such as construction of an education system or operation of a system operating system, computer virus deletion, image editing, and the like.

At this time, when the user selects an item for use on a web browser screen and selects a desired solution item of price or performance, the web server 120 executes a designated Java class file located in a directory of the servlet engine 130.

Accordingly, the servlet engine 130 executes the doPOST () or doGET () program according to the POST or GET method used by the web browser 110 to set a session for the client.

Here, one session consists of a controller, an inference engine, and an output generator.

At this time, the inference engine unit 140 proceeds with the inference by using the information stored in the knowledge base 150 and the items such as the use purpose, price or performance selected by the user and a plurality of solution knowledge suitable for the item selected by the user as a result of the inference. Find the base.

Thereafter, when the servlet engine unit 130 generates a plurality of inferred solutions as Java object files, the web server 120 converts the Java object files into dynamic HTML pages and displays them on the web browser screen.

At this time, when the user selects a desired solution among a plurality of solutions displayed on the web browser screen, it is transmitted to the inference engine unit 140 through the web server 120 and the servlet engine unit 130, and the inference engine unit 140 is By extracting and executing the rule of the solution selected by the user from the knowledge base 150, the content of the question to be provided to the user is inferred.

Accordingly, the inference engine unit 140 displays the question content on the web browser screen through the servlet engine unit 130 and the web server 120.

Thereafter, when the user answers the question displayed on the web browser screen, the response is transmitted to the inference engine unit 140 through the web server 120 and the servlet engine unit 130, and the inference engine unit 140 of the user The question corresponding to the response is inferred based on the knowledge base 150 and displayed on the web browser screen through the servlet engine 130 and the web server 120.

Here, the user's response to the question is stored in the knowledge base 150 for later new reasoning.

As described above, the process for solution inference is repeatedly performed until the final solution is determined.

Accordingly, when a question is sequentially provided to the user using the interactive input window and a new question is provided in response to the response from the user, the inference engine unit 140 determines the final solution. It will be displayed on the web browser screen.

That is, in the solution inference process, as shown in the exemplary diagram of FIG. 2, the inference engine unit 140 performs the current question by sequentially answering the questions “Yes” and “No” to the questions Q1 to Q5. Infers the next question for, and when the question is finished, it displays the final inference solution on the web browser screen.

In this case, when the user requests a solution for editing a video taken by a digital camera, the inference result is classified into hardware of a computer, a printer, an input device, a scanner, a digital camera, and software such as O / S and graphic tools. While displaying, each item includes product information such as model (model name) and product specification.

At this time, the corresponding button is displayed on the web browser screen so as to answer whether the result is satisfied.

Accordingly, if the user is satisfied with the result of inference, the web server 120 displays a product item corresponding to the inferred solution read from the knowledge base 150 and a web page indicating whether to purchase the corresponding product on a web browser screen. .

If the user expresses dissatisfaction with the solution of the inference result, the user may select one of a plurality of initially presented solutions and repeat the same process as described above, or the price or performance of the final solution presented may be higher. Or suggest a lower solution.

Thereafter, when the user presses the purchase button, the web server 120 checks the membership and connects to the shopping mall site.

Accordingly, the user purchases a product required for a desired solution by paying with a credit card or the like at the shopping mall site.

Here, the product to be purchased may be selected and purchased only a part of the product provided in the solution.

After that, when the user purchases the desired product, the web server 120 stores the solution provided by the customer, whether the product presented in the solution is purchased in the database 160, and registers the purchased product with the corresponding vendor to allow the user to purchase the product. Ensure that you receive ongoing maintenance and new product / technical information.

As described in detail above, the present invention provides a professional-level hardware and necessary software products through an artificial intelligence program when the user inputs the purpose and purpose of using the product through an interactive input window, thereby making it possible for beginners to Product information is effective.

In addition, the present invention provides an expert-level product information, when the user wants to purchase, by connecting to the site, the user can easily purchase the desired product, the company has the effect of improving the sales performance.

Claims (7)

Web server for providing HTML-formatted web pages containing the purpose of the solution, price / performance corresponding to the purpose of use, and questions for inferring the solution on the client-side web browser screen, and rules for providing the solution. And presenting a plurality of solutions to the user by inferring the knowledge base for storing the knowledge, the purpose of using the solution selected by the user connected to the web server, and the price / performance corresponding to the use purpose based on the knowledge base. An inference engine that extracts the rules of the solution selected by the user from the knowledge base, presents the user with questions, infers the next question based on the knowledge base, and repeats the above process to determine the final solution. Expert solution providing device characterized in that the configuration, including the wealth. A first step for storing inference rules, knowledge, and product information to perform a specific system construction or task; a second step for presenting a condition such as a use purpose and a price / performance for the use purpose; and In the third step of inferring the content of the question corresponding to the condition selected by the user based on the knowledge base and presenting it to the user, and finally inferred by repeatedly executing the rules stored in the knowledge base for the response to the question A professional solution providing method comprising the fourth step of presenting a solution. A first step for storing inference rules, knowledge, and product information to perform a specific system construction or task; a second step for presenting a condition such as a use purpose and a price / performance for the use purpose; and In the third step of inferring a condition selected by the user based on the knowledge base and presenting a plurality of solutions, and selecting any one of the plurality of solutions in the above, the rule of the solution is executed to meet the desired conditions (or The fourth step of presenting a question for inferring information and repeatedly presenting a question about the response of the question, and the fifth step of presenting the final inferred solution to the user when the question is finished. How to deliver expert solutions. 4. The method of claim 2 or 3, further comprising presenting a higher or lower solution of the currently inferred solution if the user is not satisfied with the final inferred solution. 4. The method of claim 2 or 3, wherein if the user is not satisfied with the final solution, the user returns to the initial process to reselect one of the plurality of solutions inferred from the user's selection conditions and recalls the inference for the selected solution. Expert solution providing method comprising the steps of proceeding the same as the process. The method according to claim 2 or 3, wherein the knowledge base-based reasoning process provides the most suitable solution for the user in consideration of the user's computer related knowledge level and behavioral trends on the web. The electronic commerce method using the method of claim 2 or 3 is characterized by displaying the product information on the presently presented solution and determining whether to purchase the product, and if it is determined that the purchase button is pressed through the authentication process, to the corresponding shopping mall site. A method of e-commerce using an expert solution providing method characterized by performing the step of connecting.