KR20010093507A - System for collect telephone service utilizing web phone and method thereof - Google Patents

Abstract

To make direct and real-time communication with the party who opened the Internet site directly from the Internet site without burdening the telephone fee, the telephone call through the web phone is connected to the PSTN toll-free service provider network. A toll-free telephone service system using a web phone to provide a service, comprising: a service subscriber server that provides an Internet site including an automatic connection script for automatically accessing a web phone, a service subscriber's details, an Internet site address, and a toll free telephone. The automatic access script is generated and transmitted to the service subscriber server according to the service subscriber registration information including a number and an e-mail address. A service providing server which connects the PSTN toll free telephone service provider network with a number to form a toll free telephone call line, and performs a telephone call with a service subscriber who has opened an internet site while viewing an internet site provided by the service provider. It can overcome the broken customer support pointed out as the limitation of e-commerce.

Description

Toll-free service system using web phone and method thereof {SYSTEM FOR COLLECT TELEPHONE SERVICE UTILIZING WEB PHONE AND METHOD THEREOF}

The present invention relates to a web phone service system and a method thereof, and more particularly, to a receiver phone service system and a method using a web phone to enable a toll free telephone service using a web phone.

Due to the development of communication technology, most people are currently using wired / wireless telephone service for real-time communication, and wired / wireless telephone service plays a role of communication between individuals and individuals, individuals and operators, operators and operators. In particular, in recent years, each operator is using a toll-free telephone service to reduce the telephone bill burden of individual consumers as a consumer and to facilitate communication to the operator.

Toll-free service allows a customer to dial a number registered with a particular operator and access the toll-free service provider network. Toll-free service providers connect a call to the registered operator's number so that the consumer can call a specific provider. It allows you to forward and telephone charges to be charged to the specific registered operator. However, such a toll-free telephone service allows a user to communicate to a particular operator without paying a telephone fee, but there is a technical limitation, that is, a large capacity problem, in which the revenue structure is uncertain and cannot allow a large number of users.

In recent years, a web phone service has been provided that allows users to make a phone call on the web using the Internet. However, the web phone service provides the user with a web phone service as in a general phone service except the advantage of simply using the Internet as a connection means for a phone call. There is a disadvantage that you need to enter a phone number to be connected to the Internet server providing the call.

In addition, in recent years, due to the explosive growth of the Internet, each operator has opened an Internet site, advertising various kinds, and confirming the opinions of consumers directly on the Internet. However, on the Internet site, consumers use bulletin boards or e-mails to communicate to operators, which does not communicate in real time, and operators do not answer or delay the response. There is a disadvantage that the consumer does not directly check the answer to the communication or have to access the Internet site again to confirm the answer.

The present invention has been made to solve such a problem, and its object is to enable direct and real-time communication without the burden of a telephone charge and the party who opened the Internet site directly from the Internet site.

In addition, an object of the present invention is to enable the visitor of the Internet site to communicate with the party who opened the Internet site by simply clicking without inputting a separate phone number.

1 is a block diagram schematically showing a toll service system using a web phone according to an embodiment of the present invention,

2 is a flowchart schematically illustrating a toll-free service method using a web phone according to an embodiment of the present invention.

In order to achieve the above object, the present invention provides a toll-free telephone service system using a web phone to connect a telephone call through a web phone to a PSTN toll free service provider network to provide a toll free telephone service. To the service subscriber server according to the service subscriber server providing an Internet site including an automatic connection script for access, and the service subscriber registration information including the service subscriber's details, the Internet site address, the toll free number, and the e-mail address. It generates and transmits an automatic access script, and if there is an automatic access script operation signal, forms a web phone communication line and simultaneously connects the PSTN toll free service provider network with a set phone number to form a toll free telephone call line. week It characterized in that it comprises a service provider server.

The service providing server may receive the subscriber registration information on the Internet, generate a web connection script according to the received subscriber registration information, and transmit the generated web message to the service subscriber server. And forming a toll-free telephone line by accessing the PSTN toll-free service provider network with the toll-free telephone number at the same time as forming a webphone communication line, and signaling a signal between the webphone and the toll-free telephone line. The web phone gateway for converting, and further comprising a database for storing the subscriber registration information.

The service providing server may further include a first billing server configured to charge a call charge by forming a call line of the web phone gateway and store the charge information in the database according to the service subscriber. do.

The database may further include first and second databases connected to the web server and the web phone gateway, respectively.

The PSTN toll-free service provider network connects to the service subscriber communication terminal device and forms a telephone call line when the access signal for the toll-free number is received from the web phone gateway to provide a toll free telephone service. A second billing server for charging a telephone charge by a telephone call line formed by an operation of the toll-free telephone PSTN network switch, a telephone bill charged by the second charging server, and the subscriber registration information; It further comprises a third database.

In addition, the present invention provides a toll-free telephone service method using a web phone to connect a telephone call through a web phone to the PSTN toll-free service provider network to provide a toll-free telephone service, the service subscriber's detailed description, Storing the service subscriber registration information including an Internet site address, a toll-free telephone number, and an e-mail address, and generating an automatic connection script for automatically accessing a web phone according to the subscriber registration information, to the e-mail address. Transmitting, and if there is an operation signal of the automatic access script on the Internet, a web phone communication line is formed and a toll-free telephone line is formed by accessing the PSTN toll free service provider network using the toll free number. Includes steps to And that is characterized.

When the service subscriber registration information including the service subscriber's personal details, the Internet site address, the toll free phone number, and the e-mail address is inputted by the service subscriber, the service subscriber registration information including the service subscriber registration information is stored. Characterized in that for storing.

When storing a plurality of toll-free telephone numbers according to the priority, the priority is set differently according to time zone and stored.

If there is an operation signal of the automatic access script on the Internet, forming a web phone communication line and simultaneously accessing the PSTN toll free service provider network with the toll free number to form a toll free telephone call line; The toll free telephone call line is formed by a toll free number according to the priority.

If the toll free telephone call line is not formed, transmitting the voice signal through the web phone to the e-mail address by voice mail by the missed service.

The web phone communication line or the toll free telephone call line may be released after the web phone communication line is formed and the toll free telephone call line is formed by accessing the PSTN toll free service provider network using the toll free telephone number. And charging a fee, and storing the charged fee information according to the service subscriber.

When the service subscriber registration information including the service subscriber's details, the Internet site address, the toll free phone number, and the e-mail address is entered, the service subscriber registration information is changed by the service subscriber. And deleting the stored subscriber registration information if there is, and storing the changed subscriber registration information.

When the service subscriber registration information is changed by the service subscriber, the deletion of the stored subscriber registration information and the storage of the changed subscriber registration information may be performed after a predetermined time elapses.

Hereinafter, exemplary embodiments of the present invention will be described with reference to the accompanying drawings.

1 is a configuration diagram schematically showing a toll service system using a web phone according to an embodiment of the present invention, a user terminal 10, a service subscriber server 20, a service providing server 100, and a PSTN (public). switched telephone network) consisting of a toll telephone service provider network 200.

The user terminal 10 includes a computer, a personal digital assistant (PDA), a mobile phone, and the like so that the user can access the Internet and perform various operations.

The service subscriber server 20 provides an internet site including various services such as advertisements and product information according to the service subscriber intention, and an automatic access script for automatically accessing a web phone on the Internet.

The service providing server 100 has a toll-free service subscription signal using a web phone from the service subscriber server 20 through the Internet and registers a toll-free service using a web phone, and registers a toll-free phone using a web phone according to the subscriber registration. The automatic access script operation signal from the Internet site provided by the service subscriber server 20 by the web server 110 and the user terminal 10 which transmits the automatic access script to the subscriber server 20 for automatically accessing If so, a telephone communication line is formed according to the subscriber registration information transmitted from the web server 110. The data signal received from the user terminal 10 through the Internet is converted into a voice signal and transmitted through the telephone communication line, and the telephone communication line is transmitted. Converts the voice signal received through the data signal through the Internet The service subscriber server 20 transmits the voice data signal transmitted from the user terminal 10 through the Internet to the voice mail by transmitting to the user terminal 10 or by operating the missed service when a telephone call line is not formed. Internet phone gateway (120) for transmitting to the Internet, including the service subscriber details registered on the web server 110 via the Internet, the Internet site address, the subscriber's toll-free telephone number, the subscriber's email address, etc. DB (121) for storing subscriber registration information (hereinafter referred to as "DB") 1 (111), DB2 (121) for storing subscriber registration information of the web server 110 received by the web phone gateway 120 (web phone gateway ( A billing server 130 that charges a call through the phone call line formed by the operation of 120, and a toll-free phone service using a web phone; Generates an automatic access script for accessing a toll free phone by receiving a subscriber registration and forms a telephone call line when there is an automatic access script operation signal on the Internet to use a toll free service using a web phone in the user terminal 10. You will be charged for the phone call while zooming.

The PSTN toll-free service provider network 200, when there is an access signal for a specific telephone number from the service providing server 100, uses a telephone subscriber station (T1) or a mobile communication terminal (PBX) through a private branch exchange (PBX). T2) to establish a telephone call line and to establish a telephone call line, the telephone charge by the telephone call line formed by the operation of the toll-free telephone PSTN network switch 210 and the toll-free telephone PSTN network switch 210 to provide a toll-free telephone service. Billing server 220 to charge, DB3 (230) for storing the service subscriber registration information transmitted from the telephone bill and the service providing server 100 charged from the billing server 220, from the service providing server 100 If there is an access signal for a specific number, a telephone call line is formed to provide a toll-free telephone service and at the same time The fee is charged and stored according to the service subscriber registration information.

A toll-free service method using a web phone according to an embodiment of the present invention according to the system configured as described above will be described with reference to FIG.

First, when a specific operator or company applies for subscription registration to the service providing server 100 through the Internet in order to subscribe to a toll free phone service using a web phone, the web server 110 of the service providing server 100 is DB1 (111). Follow the registration form stored in) to allow subscribers of certain businesses or businesses to enter their details, Internet site addresses, toll-free numbers, and email addresses. In this case, a toll-free telephone number may be input in plural numbers according to priority, and each priority may be set differently according to a specific time zone. In other words, your office phone number will be ranked first during the day, and your cell phone number will be ranked first during the night. In addition, the service subscription application can be made in various ways such as telephone or mail in addition to using the Internet (S10).

When the subscriber information by the service subscriber is input, the web server 110 stores the entered subscriber registration information in DB1 111 and generates an automatic connection script for automatically forming a web phone communication line according to the subscriber registration information. Then, the generated automatic access script is transmitted through the Internet to the email address entered by the service subscriber (S20). In addition, the web server 110 transmits subscriber registration information stored in the DB1 111 to the web phone gateway 120, and the web phone gateway 120 transmits subscriber registration information transmitted from the web server 110 to the DB2 121. Save it. At this time, DB1 111 and DB2 121 are respectively installed in the web server 110 and the web phone gateway 120, but, alternatively, it may be used by systematically forming one DB. In addition, the web phone gateway 120 stores the subscriber registration information in the DB2 121 and simultaneously transmits the registration information to the PSTN toll free service provider network 200, and the toll free phone PSTN of the PSTN toll free service network 200 is provided. The network switch 210 stores the received subscriber registration information in the DB3 230.

In addition, the service subscriber links the automatic access script transmitted from the web server 110 of the service providing server 100 to an Internet site operated by the service subscriber server 20 that provides various services such as advertisements and product information on the Internet. do.

As such, the subscriber subscribes to the toll-free telephone service using the web phone to the service providing server 100 and links the automatic access script to the Internet site operated by the service subscriber server 20. The terminal 10 visits the Internet site operated by the service subscriber server 20 on the Internet and uses various kinds of information.

Then, when the user clicks the icon linking the automatic access script to directly communicate with the service subscriber in real time while using the information on the Internet site, and operates the automatic access script, the automatic access script operation signal is transmitted through the Internet. It transmits to the web phone gateway 120 of the providing server 100.

At this time, the web phone gateway 120 detects whether the automatic access script operation signal is received through the Internet (S30). If there is an automatic access script operation signal, the web phone gateway 120 searches for subscriber registration information stored in the DB2 121 and sends a signal to the automatic access script signal. Check for service subscribers that follow. Then, according to the confirmed service, the web phone gateway 120 confirms the Internet site address of the subscriber registration information stored in the DB2 121 to form a web phone communication line, and the toll-free telephone number of the subscriber registration information stored in the DB2 121. After confirming, the PSTN toll-free service provider network 200 is accessed using the confirmed toll-free number (S40). Then, the toll-free telephone PSTN network switch 210 of the PSTN toll-free service provider network 200 forms a telephone call line with the received telephone number to provide a toll-free telephone service (S50).

At this time, the web phone gateway 120 attempts to form a telephone call line to the PSTN toll service provider network 200 according to the priority set from the subscriber registration information stored in the DB2 121, and toll-free PSTN network switch 210. When the received telephone number is a general telephone number, a telephone call line is formed through the PBX to a general telephone T1, which is a communication terminal of the service subscriber, and when the received telephone number is a mobile communication telephone number, The mobile telephone terminal T2, which is a terminal device, forms a telephone call line. In addition, the web phone gateway 120 attempts to form a telephone call line to the PSTN toll-free service provider network 200 with the priority number set at the current time according to the priority set differently according to the time zone.

Then, when a telephone call line is formed to a specific telephone number according to the priority, the user looks directly at the service subscriber's Internet site through the user terminal 10 and makes a telephone call with the service subscriber directly. The user voice is converted into a data signal in the user terminal 10 and transmitted to the web phone gateway 120 through the web phone communication line. Then, the web phone gateway 120 converts the data signal received through the web phone communication line into a voice signal and transmits it to the PSTN toll free service provider network 200, and transmits the data signal to the PSTN toll free service provider network 200. The user voice is transmitted to the service provider's telephone T1 or the mobile communication terminal T2 through the toll-free telephone PSTN network switch 210. In addition, the voice of the service subscriber transmitted from the telephone T1 or the mobile communication terminal T2, which is the communication terminal of the service provider, is transmitted to the web phone gateway 120 through the toll-free telephone PSTN network switch 210. 120 converts the received service subscriber voice into a data signal and transmits it to the user terminal 10 through a web phone communication line. Then, the user receives the voice of the service subscriber, which is received and converted into a data signal in the user terminal 10.

However, when there is no telephone connection to each toll-free telephone number set according to the priority, the web phone gateway 120 operates the missed service so that the user can make a voice recording using the web phone, and the recorded user voice Send a voice mail to the email address of subscriber registration information stored in DB2 121. Then, the service subscriber can confirm the user's voice by confirming the voice mail.

Then, when the user completes the toll-free telephone call using the web phone after the user communicates in real time through the phone call with the service subscriber using the web phone (S60), the PSTN toll free service provider network 200 Billing server 220 charges a fee for using the toll-free telephone service by the signal of the toll-free telephone PSTN network switch 210, and stores the billing information in DB3 230 according to the service subscriber. In addition, the billing server 130 of the service providing server 100 also charges a fee for using the toll-free telephone service by the signal of the web phone gateway 120 and stores the billing information in the DB2 121 according to the service subscriber. (S70). Unlike this, however, the service providing server 100 receives the charge information based on the usage of the toll-free telephone service charged by the billing server 130 of the PSTN toll-free telephone service provider network 200 without the billing server 130. 111) or DB2 121 may be stored according to the service subscriber.

And, the web server 110 of the service providing server 100 allows the service subscriber to change the priority of the toll free telephone number. In other words, while providing a toll-free service using a web phone to the user by this method, the service subscriber wants to change the priority information of the toll free phone number to be called and the priority information according to the time zone. The web server 110 of the providing server 100 can be accessed and changed. In this case, the web server 110 stores the changed priority information in the DB1 111 and simultaneously transmits the changed priority information to the web phone gateway 120. Then, the web phone gateway 120 stores the changed toll-free number priority information in the DB2 121. In addition, the service providing server 100 does not apply the changed toll-free number priority information immediately, but allows the service subscriber to make a reservation change so that it is applied after a predetermined time has elapsed. In this case, the change of the toll-free number priority information in the service providing server 100 may be made available to the service subscriber by various methods such as direct telephone call and mail in addition to using the Internet.

As such, the present invention allows a user to make a free phone call with a service subscriber at the Internet site of a service subscriber who subscribes to a toll free telephone service using a web phone, so that the user can directly and in real time with no service charges. In addition to communication, users can simply click on the Internet site provided by the service provider without having to enter a phone number. It can overcome the disconnected customer support pointed out.

In addition to communication, users can obtain the same effect as visiting a physical store in e-commerce by allowing a user to view product information on an Internet site and place a purchase order on a free telephone call.

Claims (13)

A toll-free telephone service system using a web phone that allows a telephone call through a web phone to connect to a PSTN toll free service provider network to provide a toll free telephone service. A service subscriber server for providing an Internet site including an automatic connection script for automatically accessing a web phone; The automatic access script is generated and transmitted to the service subscriber server according to service subscriber registration information including a service subscriber's details, an Internet site address, a toll free number, and an email address. And a service providing server for forming a web phone communication line and accessing the PSTN toll free service provider network with a set phone number to form a toll free phone call line. system. The method of claim 1, wherein the service providing server, A web server which receives the subscriber registration information on the Internet and generates and transmits the automatic access script to the service subscriber server according to the received subscriber registration information; When the automatic access script operation signal is received, a web phone communication line is formed, and at the same time, the toll-free telephone service provider network is connected to the toll-free telephone service provider network using the toll free phone number to form a toll-free phone call line. A web phone gateway for converting signals between burden telephone call lines; A toll-free telephone service system using a web phone, characterized in that it further comprises a database for storing the subscriber registration information. The method of claim 2, wherein the service providing server, A toll-free telephone service using a web phone, characterized in that it further comprises a first billing server which charges a call charge by forming a call line of the web phone gateway and stores the charge information in the database for the service subscriber. system. 3. The toll-free telephone service system of claim 2, wherein the database further includes first and second databases respectively connected to the web server and the web phone gateway. The network of any one of claims 1 to 4, wherein the PSTN toll free service provider network comprises: A toll-free telephone PSTN network switch for providing a toll-free telephone service by connecting to the service subscriber communication terminal device to form a telephone call line when there is an access signal for the toll free telephone number from the web phone gateway; A second billing server for charging a telephone charge by a telephone call line formed by an operation of said toll-free telephone PSTN network switch; And a third database for storing the telephone fee charged by the second billing server and the subscriber registration information. A toll-free telephone service method using a webphone for providing a toll-free telephone service by accessing a telephone call through a webphone to a PSTN toll free service provider network. Storing service subscriber registration information including service details of the service subscriber by the service subscriber, an Internet site address, a toll free telephone number, and an e-mail address; Generating an automatic access script for automatically accessing a web phone according to the subscriber registration information and transmitting it to the e-mail address; If there is an operation signal of the automatic access script on the Internet, forming a web phone communication line and simultaneously accessing the PSTN toll free service provider network with the toll free number to form a toll free telephone call line; A toll-free service method using a web phone characterized in that. The method as claimed in claim 6, wherein the storing of the service subscriber registration information including the service subscriber's personal details, the Internet site address, the toll free phone number, and the e-mail address is performed by the service subscriber. Toll-free telephone number using a web phone, characterized in that for storing the plurality of toll-free telephone numbers in accordance with the priority. 8. The method of claim 7, wherein when storing a plurality of toll free numbers according to the priority, the priority is set differently according to time zones and stored. 8. The system of claim 7, wherein when there is an operation signal of the automatic access script on the Internet, a web phone communication line is formed and the toll free telephone service line is connected to the PSTN toll free service provider network using the toll free number. In the forming step, And the toll free telephone call line is formed by a toll free number according to the priority. 10. The web phone according to claim 9, further comprising the step of transmitting a voice signal through the web phone to the e-mail address by voice mail when the toll free telephone line is not formed. Toll-free telephone service method. 7. The method of claim 6, further comprising: forming a toll telephone call line by forming the web phone communication line and accessing the PSTN toll free service provider network using the toll free telephone number. And charging a fee when the web phone communication line or the toll free phone call line is released, and storing the charged fee information according to the service subscriber. 12. The method as claimed in any one of claims 6 to 11, wherein the service subscriber registration information including the service subscriber's personal details, the Internet site address, the toll free telephone number, and the e-mail address is stored when the service subscriber enters the service subscriber information. after, And deleting the stored subscriber registration information and storing the changed subscriber registration information if there is a change in the service subscriber registration information by the service subscriber. The web phone according to claim 12, wherein when there is a change in the service subscriber registration information by the service subscriber, the deletion of the stored subscriber registration information and the storage of the changed subscriber registration information are performed after a predetermined time elapses. Toll-free service method using.