JPH1084421A - Call system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To properly deliver intention to a speech opposite party, without directly speaking during the speech. SOLUTION: In the speech system where a speech between extension telephone sets and between an extension telephone set and a public network is attained through a private branch of exchange 10, a plurality of languages for various contents having provision for speech opposite parties in Japanese and in foreign languages are recorded in a recorder 22, provided to the private branch of exchange 10, the recording contents and a plurality of function buttons provided to each of extension telephone sets 16a-16n are made in one-to-one correspondence with other, and a corresponding recording content is reproduced by the recorder 22 and sent to a speech opposite party, by selecting and depressing one of the function buttons corresponding to the content of a speech from the speech opposite party.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a communication system in which two parties talk through a telephone, and more particularly, to a communication system in which a person can communicate his / her intention without talking directly during a call. Things.

[0002]

2. Description of the Related Art Conventionally, there has been known a method of announcing numerical information such as a dial in a telephone guide of a public line as a means for transmitting a will to a call partner without talking directly by the person during a call.

[0003]

However, the conventional method described above is not suitable for a call of a physically handicapped person who has difficulty in pronunciation because the announcement content is numerical information such as a dial. When the other party is a foreigner, there is a problem in that even if the content of the other party is understood, it is not possible to appropriately communicate the intention to the other party.

SUMMARY OF THE INVENTION The present invention has been made to solve such a conventional problem.
An object of the present invention is to provide a communication system capable of easily transmitting an appropriate intention to a communication partner.

[0005]

According to a first aspect of the present invention, there is provided a private branch exchange, a plurality of extension telephones connected to the private branch exchange via an extension interface, and a central office and other interfaces. A communication system having a connected public network and the like and enabling a telephone call between extension telephones and between an extension telephone and a public network or the like through the private branch exchange. A recorder device capable of recording and reproducing a plurality of voices is provided, and each extension telephone is provided with a selection means for selecting various contents recorded on the recorder device. The contents which can be handled are selected by the selection means, and the selected recorded contents are reproduced by the recorder device and transmitted to the other party.

According to the present invention, when the incoming call is picked up, the content that can be answered by the other party is selected by the selection means, so that the recorded content corresponding to the selected content is reproduced from the recorder device and transmitted to the other party. can do. Therefore, it is possible to appropriately communicate the intention to the other party without directly speaking during the call.

According to a second aspect of the present invention, in the communication system according to the first aspect, the selection means is constituted by a plurality of function buttons which correspond one-to-one with various recording contents recorded on the recorder device. is there.

According to the present invention, by pressing the function button, it is possible to immediately respond to the other party.

According to a third aspect of the present invention, in the telephone communication system according to the first aspect, the selecting means is constituted by a special dial number by a dial button of an extension telephone.

According to the present invention, it is possible to respond to the other party by operating the specific number of the dial button of the extension telephone.

[0011]

FIG. 1 is a block diagram showing a configuration of a communication system according to an embodiment of the present invention. In FIG. 1, a private branch exchange (PBX) 10 includes a communication path switch 11 for forming a communication path between various telephone sets or between a telephone set and a trunk.
A central processing unit (CC) 13 for controlling the entire private branch exchange 10 and a main storage device 14 for storing an exchange operation control program 14a, office line data 14b, and the like.

The private branch exchange 10 has a line circuit (L
IN) A plurality of extension telephones 16a via 15a to 15n
To 16n are connected. Line circuits 15a to 15n
Performs call control, outgoing / incoming call control, and the like of the extension telephones 16a to 16n. In the private branch exchange 10,
A central office trunk (COT) 17 is connected, and a telephone call with the public network 18 is enabled by the central office trunk 17.
A public telephone 18 is accommodated in the public network 18. Further, a private trunk (PBT) 20 is connected to the private branch exchange 10, and the private trunk 20 enables communication with a private network 21.

A recorder 22 having a voice recording / reproducing function is connected to the communication line switch 11 of the private branch exchange 10 via a bus 12. The recorder 22 has a structure as shown in FIG. The sound of the contents is recorded.

FIG. 3 is an external view of the extension telephone. The extension telephone 16a includes a handset 161, dial buttons 162, and a plurality of function buttons 163.
And a display unit 164. Other extension telephone 16b
１６16n have the same configuration.

The function buttons 163 are used to select one of the contents recorded in the recorder device 22 in accordance with the contents of the talk of the other party. As shown, it is assigned to contents corresponding to each foreign language such as English, French, German, Italian, and the like. Therefore, when receiving an incoming call, the operator recognizes the language of the other party and presses the corresponding function button 163 when a response is required, thereby reproducing the corresponding voice data from the recorder device 22 to the other party. By transmitting, it is possible to appropriately respond to the other party without directly speaking in a foreign language.

Hereinafter, an external telephone 19 through a public network 18
When the extension telephone 16a answers the incoming call from
A description will be given of an example of the operator's response when the other party calls in English. In this case, first, the external telephone 1
When the operator of the extension telephone 16a picks up the handset 161 in response to the incoming call from the telephone number 9, the private branch exchange 10
Detects a response from the operator and connects the communication path between the two by the communication path switch 11 to enable communication. In this state, the operator utters a voice in Japanese, "Yes, ABC company." On the other hand, "He
By listening to the voice "1lo, I am John", it is understood that the other party is speaking in English, and the function button 1 of the extension telephone 16a is pressed. Then, as shown in FIG. 2, the content “Hello, This ABC cam” corresponding to the function button 1 is displayed.
pany. Is reproduced from the recorder device 22 and transmitted to the other party. The other party who understands the contents of the response is "Ok, Mr. Tanaka pleases"
e. ". The operator understands from the above that the call is to Mr. Tanaka. If Mr. Tanaka is present, the operator presses the function button 2 shown in FIG.
se. Is reproduced from the recorder device 22 and transmitted to the other party. Then, the call is forwarded to Tanaka.

If Mr. Tanaka is not present, the user presses the function button 3 and the corresponding content "I'm
afrid he's not in right n
ow. Is reproduced from the recorder device 22 and transmitted to the other party.

The present embodiment can be used not only for a telephone call between an extension telephone and an external telephone through a public network but also for a telephone call between extension telephones.

As described above, according to the present embodiment, a plurality of voices of various contents which can be answered to the other party are recorded in the recorder device 22 provided in the private branch exchange 10 in Japanese and foreign languages. Each recorded content and each extension telephone 16a-
16n is made to correspond to a plurality of function buttons 163 in one-to-one correspondence, and one of the function buttons capable of responding to the contents of the talk from the other party is selected and pressed. Since the data is reproduced and transmitted to the other party, the intention can be appropriately transmitted to the other party without talking directly during the call. This is effective when a call by a physically handicapped person who has difficulty in pronunciation or when the other party understands what the other party is talking about like a foreigner, but cannot communicate directly to the other party.

In the above embodiment, a plurality of function buttons 1 provided on the extension telephones 16a to 16n are provided.
A case has been described in which the user can respond to the content of the talk from the other party by selecting and pressing one of the keys 61. However, the present invention is not limited to this, and a dial special number using a dial button can also be selected.

[0021]

According to the present invention, when the incoming call is picked up, the contents which can be answered by the call partner are selected by the selection means, so that the recorded contents corresponding to the selected contents are reproduced from the recorder device and the call partner is reproduced. Can be sent to Therefore, it is possible to appropriately communicate the intention to the other party without directly speaking during the call.

Further, according to the present invention, the selecting means is constituted by a plurality of function buttons which correspond to various recording contents recorded in the recorder device on a one-to-one basis. You can respond to your opponent immediately.

Further, according to the present invention, since the selecting means is constituted by a dial special number by a dial button of the extension telephone, it is possible to respond to the other party only by operating the specific number of the dial button.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration of a communication system according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram showing a relationship between recorded contents of a recorder device and corresponding function buttons according to the embodiment of the present invention.

FIG. 3 is an external view of an extension telephone according to the embodiment of the present invention.

FIG. 4 is an array diagram of function buttons shown in FIG. 3;

[Explanation of symbols]

 REFERENCE SIGNS LIST 10 private branch exchange 11 telephone line switch 12 bus 13 central processing unit 14 main storage device 15a to 15n line circuit (extension interface) 16a to 16n extension telephone 161 function button 17 office trunk (office line interface) 18 public network 19 external telephone Reference Signs List 20 Private trunk 21 Private network 22 Recorder

Claims (3)

[Claims] 1. A private branch exchange comprising: a private branch exchange; a plurality of extension telephones connected to the private branch exchange via an extension interface; a public network connected via a central office line and other interfaces; A telephone call system which enables a telephone call between extension telephones and between a telephone extension and a public network or the like through a switching system, wherein the private telephone switching system can record and reproduce a plurality of voices of various contents which can respond to the other party. A recorder device is provided, and each extension telephone is provided with a selection means for selecting various contents recorded in the recorder device, and when the extension telephone catches an incoming call, a content that can respond to the other party is selected by the selection means. And the selected recorded content is reproduced by the recorder device and transmitted to the other party. 2. The communication system according to claim 1, wherein said selection means comprises a plurality of function buttons corresponding one-to-one with various recording contents recorded on said recorder device. 3. The communication system according to claim 1, wherein said selection means comprises a dial special number by a dial button of an extension telephone.