JP7196929B2 - SUPPORT INFORMATION GENERATING DEVICE, SUPPORT INFORMATION GENERATING METHOD, AND PROGRAM - Google Patents

Description

The present invention relates to a support information generation device, a support information generation method, and a program .

Nurses are responsible for much of the ward work. Optimizing the work of nurses is essential for optimizing the entire hospital work. It is essential for the operation of the hospital to optimize the work of such nurses and improve the efficiency of the work. Patent documents 1 and 2 disclose techniques for promoting the efficiency of nursing work.

Patent Literature 1 discloses a technique of a nursing learning system capable of improving appropriate judgment ability in nursing.
Patent Literature 2 discloses a technique for recognizing symptom elements in response to information input, generating disease treatment information, and outputting the information to an output device.

Japanese Patent Application Laid-Open No. 2015-219247 Japanese Patent Application Laid-Open No. 2008-102699

In the work of nurses and work in various other industries, there is a demand for efficient transmission of work-related knowledge from workers with long work experience to workers with short work experience. In addition, for example, even when a worker with long work experience is absent from the work site or when real-time guidance cannot be given, a technology that allows a worker with little work experience to make appropriate judgments and quickly take action is desired. ing.

An example of an object of the present invention is to provide a support information generating device, a support information generating method, and a program that solve the above problems.

According to the first aspect of the present invention, the support information generating device generates support information for supporting the work in response to question information indicating a question about work transmitted from the first device used by the first user. a support information generation unit to generate, a first output unit to output at least the support information to the first device, and a second device to be used by a second user who supports the first user, at least and a second output unit that outputs the question information and the support information.

According to the second aspect of the present invention, the support information generating method generates support information for supporting the work in response to question information indicating a question about the work transmitted from the first device used by the first user. generates, outputs at least the support information to the first device, and outputs at least the question information and the support information to a second device used by a second user who supports the first user including doing

According to the third aspect of the present invention, the program provides the computer with support information for supporting the work in response to question information indicating a question about the work transmitted from the first device used by the first user. A second user who generates and outputs at least the support information to the first device in response to a request for the support information from the first device used by the first user and supports the first user The second device to be used is caused to output at least the question information and the support information .

According to the embodiments of the present invention, it is possible to provide a technology that enables workers with little work experience to quickly make appropriate judgments and take action.

It is a figure which shows the outline|summary of the support information generation system by one Embodiment of this invention. It is a figure which shows the structure of the support information generation system by one Embodiment of this invention. It is a hardware block diagram of the support information generation apparatus by one Embodiment of this invention. 1 is a functional block diagram of a support information generating device according to one embodiment of the present invention; FIG. It is a figure which shows the example of the database connected to the support information production|generation apparatus by one Embodiment of this invention. It is a figure which shows the processing flow of the support information generation apparatus by one Embodiment of this invention. It is a figure which shows the relationship of question information and support information by one Embodiment of this invention. FIG. 4 is another diagram showing the relationship between question information and assistance information according to an embodiment of the present invention; Fig. 3 shows an assistance information generating device according to another embodiment of the present invention;

A support information generation system 100 according to an embodiment of the present invention will be described below with reference to the drawings.
FIG. 1 shows an overview of a support information generating system 100 having a support information generating device 1 according to this embodiment.
A support information generation system 100 according to this embodiment is installed in a hospital or the like. The support information generation system 100 is configured by connecting the support information generation device 1 and the terminal 2 for communication.
A plurality of terminals 2 can be communicatively connected to the support information generation device 1 . Each terminal 2 is carried by a user such as a nurse or a doctor. The support information generation device 1 may be installed outside the hospital, and is connected for communication with a terminal 2 carried by a user who performs nursing work or doctor work in the hospital. The terminal 2 and the support information generating device 1 are configured to be communicatively connected even when the user takes the terminal 2 out of the hospital. When the terminal 2 is taken out of the hospital, the terminal 2 may be able to communicate with the support information generating device 1 via a public line network. The terminal 2 may be a portable computer such as a smart phone, or a desktop computer such as a PC.

FIG. 2 shows the hardware configuration of the support information generation device 1. As shown in FIG.
As shown in FIG. 2, the support information generation device 1 includes hardware such as a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, a database 104, and a communication module 105. It's a computer.

FIG. 3 is a functional block diagram of the support information generation device 1. As shown in FIG.
The support information generation device 1 executes a support information generation program. Thereby, the support information generation device 1 can execute each function of the control unit 11 , the acquisition unit 12 , the model generation unit 13 , the support information generation unit 14 , the first output unit 15 , and the second output unit 16 .

The control unit 11 controls other functional units included in the support information generation device 1 .
The acquisition unit 12 acquires information to be processed from among the information received by the support information generation device 1 .
The model generation unit 13 generates a support information generation model that derives the relationship between the input of question information and the output of support information based on past work records.
The support information generation unit 14 generates support information for work corresponding to the acquired question information about work. In this embodiment, the support information generating device 1 generates support information regarding nursing work.
The first output unit 15 outputs support information to the first device in response to a request for support information from the first device used by the first user. In this embodiment, the first user is a young nurse with a relatively short career in nursing work. A first device is a terminal 2 used by a young nurse.
The second output unit 16 outputs at least the question information and the support information to the second device used by the second user who supports the first user. The question information is information about a question input to obtain a coping method according to the patient's condition, and includes information such as the patient's disease type, patient attributes, and question content. The support information is information output by the support information generation device 1 to the terminal 2 in response to the question information, and is information mainly indicating a coping method according to the patient's condition. The support information may include information on the progress of nursing care of the patient specified by the question information. In this embodiment, the second user is a veteran nurse with a relatively long career in nursing practice. Also, the second user has a role of supporting the first user. A second device is a terminal 2 used by an experienced nurse.

The support information generation device 1 according to this embodiment generates a support information generation model that derives the relationship between the input of question information and the output of support information based on records of past nursing work. The support information generation device 1 acquires question information from a terminal 2 used by a young nurse, inputs the question information into a support information generation model, and generates support information. The support information generating device 1 outputs support information to a terminal 2 used by a young nurse and a terminal 2 used by an experienced nurse who supports the young nurse. For example, when the experienced nurse determines that the output support information is not appropriate, the support information generation device 1 receives response information including appropriate support information from the terminal 2 used by the experienced nurse, and generates a response. The information is transmitted to the terminal 2 used by the young nurse. The response information is sent from the veteran nurse who confirmed the paired information of the question information and the support information output to the terminal 2 used by himself to the young nurse based on the judgment of whether the support information corresponding to the question information is appropriate. It is the information to be transmitted, which is the information input to the terminal 2 by the veteran nurse and transmitted to the support information generating device 1 .
As a result, the support information generation device 1 provides a technology that allows young nurses with little work experience to make appropriate judgments and quickly take action even when experienced nurses with long work experience are absent from the nursing site. offer.
In this embodiment, an example in which the support information generation device 1 is used to support nursing work will be described. However, the support information generation device 1 can be applied to support young workers by experienced workers at work sites other than nursing work, such as nursing care work and factory work.

FIG. 4 is a diagram showing an example of a database connected to the support information generating device 1. As shown in FIG.
The support information generation device 1 of this embodiment includes databases of each system such as an electronic chart system 31, an ordering system 32, a nursing support system 33, a general medical knowledge storage system 34, a general nursing knowledge storage system 35, and a risk report storage system 36. connected for communication with

FIG. 5 is a diagram showing an example of information stored in the databases of the systems 31-36.
As shown in FIG. 5, the electronic medical record system 31 stores information such as sex, age, symptoms, medical history, vital signs, and detailed nursing progress for each patient.
The ordering system 32 stores information such as sex, age, symptoms, examination details, and promised prescription for each patient.
The nursing support system 33 stores information such as past nursing instructions for patients, nursing implementation information such as nursing implementation history, family information, and treatment memos.
The general medical knowledge storage system 34 stores knowledge information described in medical textbooks in association with patient disease types and patient physical attributes.
The general nursing knowledge storage system 35 stores knowledge information described in nursing textbooks in association with patient disease types and patient physical attributes.
The risk report storage system 36 stores causes of risks, symptoms of patients after the occurrence of risks, nursing treatment methods for patients after the occurrence of risks, and the like in association with patient's disease type and patient's physical attributes.

The model generation unit 13 of the support information generation device 1 is an electronic chart system 31, an ordering system 32, a nursing support system 33, a general medical knowledge storage system 34, a general nursing knowledge storage system 35, and a risk report storage system 36. Acquire information to be stored (information shown in FIG. 4). The model generation unit 13 of the support information generation device 1 generates a support information generation model that derives the relationship between the input of the question information received from the terminal 2 and the output of the support information based on the information. That is, the model generation unit 13 generates a support information generation model that outputs support information according to input question information. As an example, the model generation unit 13 generates a support information generation model for deriving support information from question information based on question information attached to information received by each system and a correct label of support information corresponding to the question information. do.

The support information generation model is based on each information obtained from the electronic medical record system 31, the ordering system 32, the nursing support system 33, the general medical knowledge storage system 34, the general nursing knowledge storage system 35, and the risk report storage system 36. It may be generated in advance using a machine learning technique for each cluster based on at least one of the disease type and the patient's physical attributes. As machine learning, mixture distribution models and support vector machines are used, but not limited to these. The support information generation model may be generated by another external machine learning device connected for communication with the support information generation device 1 and stored in the database 104 of the support information generation device 1 .

FIG. 6 is a diagram showing the processing flow of the support information generating device 1. As shown in FIG.
Next, the details of the processing of the support information generation device 1 will be described with reference to FIG.
After the generation of the support information generation model by the model generation unit 13 is completed, the support information generation device 1 starts the support information generation process.

The terminal 2 used by the junior nurse is hereinafter referred to as the first terminal 2a. Also, the terminal 2 used by the experienced nurse who supports the young nurse is hereinafter referred to as the second terminal 2b. Junior nurses need to perform their assigned nursing tasks not only when experienced nurses are performing nursing tasks nearby, but also when experienced nurses are not performing nursing tasks nearby. . At this time, if the young nurse wants to obtain support information for nursing work due to lack of knowledge, the young nurse inputs question information to the first terminal 2a. As an example, a young nurse inputs question information into the first terminal 2a by voice. At this time, the young nurse inputs the patient's disease type and patient attributes as question information by voice to the first terminal 2a. Patient attributes may include information that identifies a patient, such as a patient ID. That is, the question information includes the patient's disease type, patient attributes, and question content. The first terminal 2a analyzes the voice input as question information and converts it into character information. The first terminal 2 a transmits the question information converted into character information to the support information generating device 1 . The first terminal 2a may transmit the voice, which is the question information, to the support information generation device 1 as it is.

The support information generation device 1 receives question information from the first terminal 2a (step S101). Then, the acquisition unit 12 acquires the question information. When the question information is voice data, the acquisition unit 12 analyzes the voice data and converts it into character information, for example. Alternatively, the support information generation device 1 may communicate with a voice analysis device that analyzes voice data and generates character information, and transmits voice data to the voice analysis device to request generation of character information. In this case, the acquisition unit 12 of the support information generation device 1 acquires, from the speech analysis device, character information corresponding to the speech data acquired from the first terminal 2a and transferred to the speech analysis device.

The acquisition unit 12 outputs question information including character information to the support information generation unit 14 . The support information generation unit 14 acquires the support information generation model recorded in the database 104 in association with at least one of the patient's disease type and patient attributes included in the question information (step S102). The question information includes patient attributes or patient disease types. The database 104 also records a support information generation model generated based on either the patient attribute or the patient's disease type information. If the question information includes only one of the patient's disease type and patient attributes, the acquisition unit 12 may acquire the support information generation model recorded in the database 104 in association with the information.

The support information generation unit 14 inputs question information including at least question content to the acquired support information generation model (step S103). After inputting a question (question information) into the support information generation model, the support information generation unit 14 generates support information as the output result (step S104). The support information generator 14 outputs the support information to the first output unit 15 . The support information generation unit 14 also outputs the question information and the support information to the second output unit 16 .

After obtaining the support information, the first output unit 15 transmits the support information to the first terminal 2a (step S105). The first terminal 2a receives the support information. As an example, the first terminal 2a outputs text information included in the received support information as voice from a speaker provided in the first terminal 2a or a headset connected to the first terminal 2a. The processing of the first terminal 2a allows the young nurse to hear the support information by voice. In such an example, a young nurse can obtain support information without checking the display of the first terminal 2a while working. Since young nurses can obtain support information for question information by freehand, even if experienced nurses are absent, they can quickly make appropriate decisions and take nursing measures based on the support information. . Note that the first terminal 2a may display the received support information in characters or the like on the display.

The second output unit 16 also acquires question information and support information from the support information generation unit 14 . The second output unit 16 acquires the patient ID (identifier) from the patient attributes included in the question information. The second output unit 16 acquires the nurse ID stored in advance in the database 104 or the like in association with the patient ID. This nurse ID corresponds to a veteran nurse in charge of nursing the patient identified by the patient ID. The second output unit 16 also acquires the terminal ID recorded in the database 104 in association with the nurse ID. This terminal ID is the terminal ID of the second terminal 2b used by the experienced nurse indicated by the nurse ID. In another embodiment, the second output unit 16 acquires the nurse ID of a young nurse who uses the first terminal 2a and the nurse ID of a veteran nurse from the first terminal 2a together with the question information. may In this case, the second output unit 16 acquires from the database 104 the nurse ID of the veteran nurse linked to the nurse ID of the young nurse. The second output unit 16 may acquire from the database 104 the nurse ID of the veteran nurse and the terminal ID associated with the nurse ID of the veteran nurse acquired together with the question information.

When the second output unit 16 acquires the terminal ID of the second terminal 2b used by the experienced nurse, the second output unit 16 uses the terminal ID to transmit question information and support information to the second terminal 2b (step S106). The second terminal 2b receives the question information and the support information. The second terminal 2b outputs the character information included in the question information and the support information by voice from the speaker provided at the second end 2b and the headset connected to the second end 2b. As a result, even when the veteran nurse is away from the young nurse or when the veteran nurse is doing other work, the voice output from the second terminal 2b allows the veteran nurse to support the young nurse himself/herself. The teacher can freely listen to the question information input to the first terminal 2a and the support information, which is the response of the support information generation device 1 to the question information. A veteran nurse determines whether support information for question information is appropriate as necessary. If the veteran nurse determines that the support information for the question information is not appropriate, the second terminal 2b can be used to directly notify the first terminal 2a of the appropriate information by telephone or message. good. This enables young nurses to quickly make appropriate judgments and take appropriate measures.

After transmitting a pair of question information and support information to the second terminal 2b, the support information generation device 1 may receive a determination result as to whether or not the support information for the question information is appropriate from the second terminal 2b. . For example, a veteran nurse determines whether the support information for the question information output from the second terminal 2b is appropriate. The experienced nurse inputs into the second terminal 2b judgment information indicating whether or not the support information for the question information is appropriate. The second terminal 2b receives the input of judgment information by voice. The second terminal 2b may accept the input of determination information by pressing an icon of an operation button displayed on the display or by inputting characters. If the support information for the question information is inappropriate, the veteran nurse may input appropriate support information into the second terminal 2b by voice input or character input operation. The second terminal 2b transmits response information including the input determination information and support information to the support information generation device 1. FIG.

The support information generation device 1 receives the response information from the second terminal 2b (step S107). The acquisition unit 12 acquires the received response information. Acquisition unit 12 outputs the response information to first output unit 15 . The first output unit 15 transmits the response information to the first terminal 2a (step S108). As a result, the first terminal 2a receives, via the support information generating device 1, the response information transmitted from the second terminal 2a carried by the experienced nurse. As an example, the first terminal 2a reads out the character string of the support information included in the response information and outputs it from the speaker provided in the first terminal 2a or the headset connected to the first end 2a. As a result, the young nurse can stop the nursing work based on the support information generated independently by the support information generating device 1 and perform the nursing work based on the appropriate support information from the veteran nurse. As a result, even if the support information uniquely generated by the support information generation device 1 is inappropriate, the young nurse can perform appropriate care work using the support information of the experienced nurse.

In addition, in the above-described processing, it is assumed that the question information and the support information are transmitted to the second terminal 2b together with the transmission of the support information to the first terminal 2a. That is, the above-described processing is performed at the same time as the timing at which the first output unit 15 receives the question information from the first terminal 2a and transmits the support information to the first terminal 2a, or immediately before or after the timing (that is, the The second output unit 16 push-transmits the question information and the support information to the second terminal 2b within a certain period of time before and after the timing. However, the second output unit 16 may transmit the question information and the support information to the second terminal 2b at different timings. The second output unit 16 may transmit the question information and the support information after detecting that the communication connection from the second terminal 2b to the support information generation device 1 has been established. In this example, the support information generation device 1 stores the question information, the support information, and the terminal ID of the second terminal 2b in association with each other. The second output unit 16 of the support information generation device 1, when there is a communication connection from the second terminal 2b, displays a web page displaying question information and support information linked to the terminal ID of the second terminal 2b. It may have the ability to generate Then, when there is actually a communication connection from the second terminal 2b to the support information generating device 1, the second output unit 16 of the support information generating device 1 detects the communication connection from the second terminal 2b. The second output unit 16 acquires pre-stored question information and support information based on the detected terminal ID of the second terminal 2b, and generates a web page displaying the question information and the support information in association with each other. do. The second output unit 16 transmits the web page (or the URL of the web page) to the second terminal 2b. As a result, the experienced nurse can confirm the question information and the support information by confirming the web page displayed on the display of the second terminal 2b.

The support information generation device 1 transmits a pair of question information and support information to the second terminal 2b before transmitting the generated support information to the first terminal 2a, and acquires response information from the second terminal 2b. The transmission of the support information to the first terminal 2a may be stopped until it is possible. In this case, the support information generator 14 may transmit the support information to the first terminal 2a only when the determination information included in the response information indicates that the support information is appropriate for the question information. Further, in this case, if the first output unit 15 cannot receive the response information from the second terminal 2b even after a predetermined time has elapsed from the timing at which the pair of question information and support information was transmitted to the second terminal 2b, the support information generation unit 14 may transmit the support information generated by to the first terminal 2a. As a result, the support information that the veteran nurse has judged to be appropriate as an answer to the question information is transmitted to the first terminal 2a used by the young nurse so as to minimize delays in nursing work by the young nurse. can be done.

Acquisition unit 12 outputs the question information and the response information to model generation unit 13 . The model generation unit 13 records the question information and the response information in the storage unit. The control unit 11 determines whether or not it is time to regenerate the support information generation model based on the state of accumulation of the response information received from the second terminal 2b (step S109). The control unit 11 may determine that it is time to regenerate when the amount of accumulated response information received from the second terminal 2b reaches or exceeds a predetermined amount. If the controller 11 determines that it is time to regenerate, it instructs the model generator 13 to regenerate the support information generation model. When the model generation unit 13 receives a regeneration instruction, it regenerates the support information generation model using the relationship between the support information included in the stored response information and the question information corresponding to the support information (step S110).

This processing is an example of a form in which the model generation unit 13 generates a support information generation model by adding the relationship between question information and response information to past business records. Then, the model generation unit 13 records the support information generation model newly generated by regeneration in the database 104 . In this support information generation model, response information and question information when it is determined that the relationship between question information and support information is not appropriate are added to the past question information, support information, and nursing records, and the questions are generated. This is a support information generation model that improves the accuracy of support information for information. By generating support information using such a support information generation model, the support information generation unit 14 can generate more appropriate support information for question information. The control unit 11 determines whether to end the process (step S111). If the process is not finished, the support information generation device repeats the process from step S101.

The embodiments of the present invention have been described above. According to the above-described processing, the young nurses can easily make judgments and take measures by themselves by obtaining support information for the question information. In addition, the veteran nurse can grasp the question information from the young nurse and the response information to the young nurse. Therefore, even if the veteran nurse is not around the young nurse, the veteran nurse can appropriately support the young nurse. In other words, the support information generation device 1 can provide a technique that enables young nurses to make appropriate judgments and quickly take appropriate actions even when experienced nurses are not present at the nursing site.

FIG. 7 is a diagram showing the relationship between question information and support information.
As an example, in response to the question information "Patient A, current body temperature is 38.5°C, what should I do?" No fever. Check for iatrogenic factors. For example, direct sunlight, air-conditioning settings, futon/clothes, measurement of body temperature at perspiration, etc." do.
As another example, in response to the question information "Iatrogenic factors have been eliminated. What's next?" Infection symptoms, runny nose, cough, etc." is generated and the support information is output to the first terminal 2a.
As another example, in response to the question information "There are no particular signs of infection. What next?" There is.” is generated, and the support information is output to the first terminal 2a.
As another example, in response to the question information "1 tablet of loxonin was administered. What next?" The support information is output to the first terminal 2a, and further, one hour after the support information is generated, the support information "1 hour has passed since loxonin was administered. Please recheck the body temperature and blood pressure." is generated. and outputs the support information to the first terminal 2a.
As another example, in response to the question information "Body temperature 36.5, blood pressure 110. Next?" Then, the support information is output to the first terminal 2a.

FIG. 8 is another diagram showing the relationship between question information and support information.
As an example, in response to the question information "Patient B, current SAT (saturation) is 90%, what should I do?" ?Are you conscious?" and outputs the support information to the first terminal 2a. Note that in this example and the following examples, SAT represents blood oxygen concentration.
As another example, in response to the question information “I am breathing, I am conscious”, the support information generating device 1 may say “Please check the iatrogenic factors. Please.” and outputs the support information to the first terminal 2a.
As another example, in response to the question information "No abnormality. What's next?" It generates information and outputs the support information to the first terminal 2a.
As another example, in response to the question information "Nothing in particular. Next?" .” and outputs the support information to the first terminal 2a.
As another example, in response to the question information "I administered oxygen. What's next?" Please lower the oxygen administration from 1 to 2 liters." and output the support information to the first terminal 2a.

As shown in the relationship between the question information and the support information shown in FIGS. 7 and 8, the support information generation device 1 determines that the question information received from the same first terminal 2a is the question information about the same patient, The patient attributes such as the patient name and patient ID initially specified from the first terminal 2a are taken over to the generation of the first support information and the subsequent support information, and the support information is generated using the same support information generation model. good.

FIG. 9 is a diagram showing a support information generating device according to another embodiment.
As shown in FIG. 9 , the support information generation device 1 includes at least a support information generation unit 14 , a first output unit 15 and a second output unit 16 .
The support information generation unit 14 generates support information for work corresponding to the acquired question information about work.
The first output unit 15 outputs support information to the first device in response to a request for support information from the first device used by the first user.
The second output unit 16 outputs at least the question information and the support information to the second device used by the second user who supports the first user.

The support information generation device 1 described above has a computer system inside. Each process described above is stored in a computer-readable recording medium in the form of a program, and the above process is performed by reading and executing this program by a computer.

The program may be for realizing part of the functions described above. Further, the program may be a so-called difference file (difference program) that can realize the functions described above in combination with a program already recorded in the computer system.

This application claims priority based on Japanese Patent Application No. 2018-197570 filed on October 19, 2018, and the entire disclosure thereof is incorporated herein.

The present invention may be applied to a support information generation device, a support information generation method, and a recording medium.

1 Support information generation device 2 Terminal 11 Control unit 12 Acquisition unit 13 Model generation unit 14 Support information generation unit 15 First output unit 16 ..Second output unit

Claims (8)

Support for generating support information for supporting the work according to question information indicating a question about the work transmitted from the first device used by the first user by inputting the question information into a support information generation model. an information generator;
a first output unit that outputs at least the support information to the first device;
a second output unit that outputs at least the question information and the support information to a second device used by a second user who supports the first user;
an acquisition unit that acquires response information indicating a response to the pair of the question information and the support information from the second device;
The support information generation model for outputting the support information in response to the input of the question information, wherein the support information generation model is newly created based on the relationship between the question information and the response information and past business records. a model generator that generates
A support information generation device comprising: 2. The second output unit according to claim 1, which outputs the question information and the support information to the second device in conjunction with the output of the support information to the first device by the first output unit. Support information generator. The support information generation device according to claim 1 or 2, wherein the second output unit outputs the question information and the support information to the second device after detecting communication connection from the second device. Said 1st output part outputs said response information to said 1st apparatus. The support information generation apparatus as described in any one of Claims 1-3 . The support information generation device according to any one of claims 1 to 3, wherein the first output unit outputs the support information to the first device after the acquisition unit acquires the response information. The support information generation device according to any one of claims 1 to 5 , wherein the support information generation unit generates information for supporting nursing work as the support information. The support information generation device
generating support information for supporting the business according to question information indicating a question about the business transmitted from the first device used by the first user by inputting the question information into a support information generation model ;
outputting at least the support information to the first device;
outputting at least the question information and the support information to a second device used by a second user who supports the first user;
Acquiring response information indicating a response to the pair of the question information and the support information from the second device;
The support information generation model for outputting the support information in response to the input of the question information, wherein the support information generation model is newly created based on the relationship between the question information and the response information and past business records. to generate
A method of generating supporting information, including: to the computer,
generating support information for supporting the business according to question information indicating a question about the business transmitted from the first device used by the first user by inputting the question information into a support information generation model ;
outputting at least the support information to the first device;
outputting at least the question information and the support information to a second device used by a second user who supports the first user;
Acquiring response information indicating a response to the pair of the question information and the support information from the second device;
The support information generation model for outputting the support information in response to the input of the question information, wherein the support information generation model is newly created based on the relationship between the question information and the response information and past business records. to generate
A program to get things done.

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