JP6673713B2 - Food and drink order delivery and settlement equipment - Google Patents

Description

  TECHNICAL FIELD The present invention relates to a food and drink order transfer and settlement facility mainly used for ordering and settlement at restaurants.

  Some restaurants, such as conveyor belt sushi restaurants, have a transport mechanism between the customer side and the kitchen side, and an ordering device such as a touch panel is installed at each customer's seat. The kitchen is operated by operating this ordering device. There is one that can place an order on the side (for example, see Patent Document 1). In such a restaurant, the order information transmitted from the order device is managed for each seat identification information corresponding to the order device, and the total amount is settled at a cash register based on the corresponding seat identification information. It is common to do.

  The introduction of such ordering equipment and transport equipment is for the purpose of reducing the number of staff for ordering and serving, but as described above, labor is absolutely necessary at the time of settlement, and in order to further reduce staffing, it is necessary to order and serve. In addition, there was a demand for unmanned payment processing.

  Therefore, as a method of introducing a settlement method that can perform settlement at each customer seat to a restaurant, there is, for example, a restaurant service processing system as disclosed in Patent Document 1. In this eating and drinking service processing system, a display device and an electronic commerce device capable of performing payment with a non-contact type IC card (electronic money) are arranged at each customer seat, and an input device and a display device for an order carried by an employee are provided. The electronic commerce device is wirelessly connected, and the input device that has input the order from the food and beverage transmits information indicating the food and drink price to be settled to the display of the food and beverage. After checking the settlement information, the settlement can be completed by holding a non-contact type IC card over the electronic commerce device.

JP-A-2004-46422 (page 6, FIG. 2)

  In a food and beverage service processing system as disclosed in Patent Document 1, information indicating a food and drink price to be settled is transmitted to a display device of the food and drink, so that the food and drink can be settled at the electronic commerce device at hand. However, in stores where transport devices capable of transporting food and drinks are installed at each customer's seat, unforeseen events such as when checking out or when malicious food and beverages leave the store without holding the non-contact IC card over the electronic commerce device In this situation, it is necessary for employees receiving orders at the customer seats to deal with the situation, and it cannot be said that unmanned payment processing has been fully realized.

  The present invention has been made in view of such a problem, and an object of the present invention is to provide a food and drink order delivery and settlement facility that enables a reduction in the number of staff members in the settlement process in addition to ordering and serving.

In order to solve the above-mentioned problems, the order delivery and settlement equipment of the present invention comprises:
An order delivery and settlement facility for food and drink used in a restaurant,
In the restaurant, on a transport path provided between each customer seat and the kitchen side, a transport device capable of transporting ordered food and drink to each customer seat is provided,
In each of the customer seats, an acquisition device that communicates with an electronic money medium used for payment of food and drink and can acquire at least identification information of the electronic money medium, and an order device having a display that receives order information are arranged. Has been
The order information, the identification information, and the holding balance corresponding to the identification information are recorded in association with an arithmetic device connected to the acquisition device and the order device,
The arithmetic unit updates the total amount of the order information in association with the identification information of the electronic money medium, and upon receiving a predetermined signal indicating settlement, sends the total amount to the identification information of the electronic money medium. There line processing for settlement from the holdings and
When the food and drink is selected on the order screen, the order device updates the holding balance of the electronic money medium associated with the order device by subtracting the amount of the selected food and drink, and temporarily stores the electronic money medium. Calculate the balance, display the amount of food and drink that can be ordered with the provisional holding balance at that time on the display, and when the order is confirmed after the food and drink is selected, the order information is sent to the arithmetic device. Is transmitted .
According to this feature, since the computing device has already acquired the identification information of the electronic money medium, even if the food and beverage exits the store without performing the payment using the electronic money medium, the computing device performs the computation at the discretion of the clerk. If a predetermined signal indicating the settlement is transmitted to the device, the settlement can be made to the identification information of the electronic money medium, and the food and drink payment can be surely collected. Further, since the ordered food and drink is transported to the customer seat by the transport device, it is possible to reduce the number of personnel involved in ordering, serving food, and performing the payment process.

The arithmetic device receives the order information with the retained balance as a maximum value.
According to this feature, since the order information transmitted from the ordering device is received with the retained balance corresponding to the identification information of the electronic money medium possessed by the food and drink as the maximum value, the food and beverage provided by the order cannot be settled due to insufficient balance. Such problems can be prevented.

Each time order information is ordered from the order device, the arithmetic device updates the balance of the electronic money medium associated with the order device and displays the updated balance on the display.
According to this feature, the food and beverage can adjust the food and drink to be ordered according to the retained balance by looking at the display, so that it is possible to prevent a problem that the balance is insufficient and the payment cannot be made.

The arithmetic device displays the order screen on the display on condition that the identification information and the retained balance of the electronic money medium are acquired by the acquisition device.
According to this feature, food and drink cannot be ordered unless the arithmetic unit acquires the identification information and the retained balance of the electronic money medium, so that the food and drink price can be reliably collected.

It is a top view showing the inside of a store in an example. It is a perspective view showing a customer seat. It is a figure which shows the connection state of an order terminal, a kitchen terminal, and an arithmetic unit. It is a flowchart which shows the registration process at the time of a seat. It is a figure showing a storage table. It is a figure which shows the order screen displayed on the display of an ordering apparatus, (a) is a figure before selection of the food and drink selection button, (b) is a figure which shows after selection of the food and drink selection button. It is a figure showing a display of a kitchen terminal. It is a flowchart which shows a display update process. It is a figure which shows that the selection button of some foods could not be selected on the order screen.

  Embodiments for implementing the food and drink order transport settlement apparatus according to the present invention will be described below based on embodiments.

  An order delivery and settlement facility for food and drink according to an embodiment will be described with reference to FIGS. 1 to 9. As shown in FIG. 1 and FIG. 3, the food and drink order transport settlement equipment 1 is used in a restaurant such as a conveyor belt sushi restaurant, for example, and mainly includes a transport device 2 and an order payment device 3.

  As shown in FIG. 1, the transport device 2 is provided with a transport path 7 formed between a kitchen C where a cook cooks and an in-store K where a customer eats and drinks. This is a device that can place food and drink 9 cooked by a chef who has received it on a transport tray 7a and transport it on the transport path 7 to provide it.

  In the store K, a food and drink counter 4 and a food and drink table 5 are provided along the transport path 7. The eating and drinking counter 4 includes a plurality of seats 4a divided for each chair, and an order device 10 is provided in front of each of the seats 4a. Also, the eating and drinking table 5 is provided with an ordering device 10 for a plurality of customer seats 5a, so that group customers such as families can sit.

  Further, a wall W separating the inside of the store K and the kitchen C is provided between the inside of the store K and the kitchen C, and the food and drink 9 placed on the transport path 7 is provided with an opening 8 provided on the wall W. And is conveyed to the store K so that it can be provided to food and drink customers.

  The transport path 7 includes a rail 7b for causing the transport tray 7a that travels with the food 9 placed thereon to travel on the transport path 7 along substantially the entire length of the transport path 7. Further, a driving unit (not shown) for driving the rail 7b is provided, and the driving unit can convey the transport tray 7a on which the food 9 ordered by the food and drink is placed to the food and drink.

  Subsequently, the order device 10 will be described. As shown in FIG. 2, the ordering apparatus 10 has a touch-panel display 10a, and the display 10a also functions as input means for inputting order information. Further, in the vicinity of the ordering device 10, an acquisition device 12 connected to the ordering device 10 and a later-described arithmetic device 6 (see FIG. 3) is arranged.

  As shown in FIG. 3, the ordering device 10 is connected to the computing device 6 installed on the kitchen C side. The arithmetic device 6 has a function of receiving the order information transmitted from the order device 10 and displaying the order information on the display device 15a of the kitchen terminal 15 installed at a position where the clerk on the kitchen C side can easily use the order information. I have. The arithmetic unit 6 includes a control circuit 30 that is a so-called CPU that controls the ordering device 10 and the kitchen terminal 15, and a storage unit 31 that stores a food and drink list including information such as the name and price of food and drink. A drive control unit 32 for controlling a drive unit for driving the rail 7b. The arithmetic unit 6 is connected to a later-described depositing device 11 and a kitchen terminal 15 via a control circuit 30.

  After sitting in the vacant seat 4a in the store, the food and beverage is transmitted to the electronic money medium M owned by the eating and drinking apparatus 12 installed in the seat 4a. The electronic money medium M is a contactless IC card, and the acquisition device 12 is a so-called reader / writer capable of communicating with the contactless IC card. Each non-contact type IC card has its own identification information, and the stored balance corresponding to the deposit of the identification information corresponds to the identification information. The electronic money medium M is a dedicated card that can be used at the restaurant, and the balance held by the deposit device 11 is stored in a built-in storage medium.

  Next, a mode in which an order, transport, and settlement are performed using the food and drink order transport settlement equipment 1 will be described. When the user places the electronic money medium M over the acquisition device 12 installed in the customer seat 4a, the seating registration process shown in FIG. 4 is performed.

  In the registration process at the time of sitting, first, the acquisition device 12 acquires the identification information and the retained balance of the electronic money medium M from the electronic money medium M (step Sa01), and acquires the identification information and the retained balance of the electronic money medium M. The information is transmitted to the arithmetic device 6 together with the identification information of the device 12 itself (step Sa02).

  The arithmetic unit 6 stores the received identification information of the electronic money medium M, the retained balance, and the identification information of the order device 10 in the storage table 20 (see FIG. 5) in the storage unit 31 (step Sa03).

  At this time, if any of the identification information of the electronic money medium M, the holding balance, and the identification information of the order device 10 cannot be acquired, the electronic money medium M is displayed on the display 10a of the order device 10 connected to the acquisition device 12. For example, a message prompting the user to hold the device over the acquisition device 12 again.

  As shown in FIG. 5, in the storage table 20 of the arithmetic unit 6, the identification information of the order device 10, the number of the customer seat 4a where the acquisition device 12 and the order device 10 are installed, and the electronic money medium M The identification information, the holding balance, the total order amount received from the order device 10, and the subtraction holding balance obtained by subtracting the total order amount from the holding balance are stored in association with each other.

  The arithmetic unit 6 displays an order screen 21 (see FIG. 6) on the display 10a of the stored order device 10 on condition that information such as identification information of the electronic money medium M is stored in the storage table 20 described above. Is displayed (step Sa04). In other words, the order device 10 does not display the food / drink order screen 21 until information such as the identification information of the electronic money medium M is stored in the storage table 20. When the order screen 21 is not displayed, nothing may be displayed on the display 10a, or an advertisement screen of recommended food or drink may be displayed.

  As shown in FIG. 6 (a), the order screen 21 displays a food / beverage button 22, an order confirmation button 23, a retained balance display 24, and a checkout button 25. The order is appropriately selected, and when the order is confirmed, the order is confirmed and the order confirmation button 23 is selected to place an order for the kitchen C.

  When the order confirmation button 23 is selected, the order information is transmitted from the order device 10 to the arithmetic device 6, and the arithmetic device 6 displays the received order information on the display device 15a on the kitchen C side ( (See FIG. 7). The order information transmitted from the order device 10 is transmitted in such a manner that information such as the name of the food and drink, the amount of money and the number of the foods and the identification information of the order device 10 are associated with each other.

  The arithmetic unit 6 searches the storage table 20 for the identification information of the ordering apparatus 10 that has made the order contained in the received order information, finds the number of the customer seat 4a where the ordering apparatus 10 is installed, and calculates the kitchen C On the display device 15a on the side, the customer seat number, the name and the number of food and drink, and the order No. are displayed. Display each time.

  On the display device 15a on the kitchen C side, a start button D for starting the transport tray 7a has an order number. The clerk starts the cooking after selecting and operating the contents of the order. After the food and drink 9 having been cooked is placed on the transport tray 7a, the departure button D is operated to move the transport tray 7a to the customer seat. 4a. The food / drinkant picks up food / drinks 9 from the transport tray 7a transported to the customer seat 4a and presses a reception completion button (not shown) to transport the transport tray 7a to the kitchen C. Although not described in detail, the dishes of the food and drink conveyed to the customer seats are carried by a customer to a return counter (not shown) and collected, or for example, a collection box is provided in the vicinity of each customer seat, and a kitchen is provided from the collection box. May be automatically conveyed.

  As shown in FIG. 6B, when the food and drink button 22 is selected once, a display 22a indicating the selected state appears around the selected food and drink button 22 and the retained balance display 24 is displayed. The selected food and drink are deducted and updated.

  In addition, the order screen 21 is configured such that the buttons 22 of foods and drinks that can be selected in accordance with the retained balance are updated. When the food and drink button 22 is selected by the food and drink, the display update processing shown in FIG. 8 is started, and information such as the name and price of the selected food and drink is calculated as the order information together with the identification information of the order device 10. Transmitted to the device 6 (step Sb01)

  The arithmetic unit 6 searches the storage table 20 based on the identification information of the ordering apparatus 10 (step Sb02), and holds the electronic money medium M corresponding to the identification information of the ordering apparatus 10 stored in the storage table 20. The balance is called (step Sb03). Next, the temporary balance is calculated by subtracting the total amount of the food and beverage selected at that time from the balance balance (step Sb04).

  Further, the food list (see FIG. 5) in the storage unit 31 is searched based on the calculated temporary holding balance (step Sb05), and the temporary holding among the foods stored in the food list is searched. It is determined whether or not there is something higher than the balance (step Sb06).

  Then, in step Sb06, if a food item whose price is higher than the provisional holding balance is stored in the food item list, the selection button 22 of the corresponding food item is set to a display that is difficult to see (FIG. 9 "Parfait"). Together with the food / beverage selection button 22), a process of making selection impossible is performed (step Sb07). If no food or drink having a higher price than the provisional holding balance is stored in the food or drink list, the normal order screen 21 is displayed on the display 10a (step Sb08). Note that this updating process also operates before the order screen 21 (see step Sa04), which is displayed first, after the seat of the food and drink is displayed, and the food and drink button 22 that can be selected according to the balance held from the beginning. It is displayed.

  As described above, when the order confirmation button 23 is selected by the food and drink and the order information is transmitted to the arithmetic unit 6, the arithmetic unit 6 stores the order information of the order device 10 included in the order information in the storage table 20. The identification information is searched, the subtotal amount of the order information is updated by subtracting the subtotal amount of the order information from the holding amount of the electronic money medium M associated with the acquired information, and the subtotal amount of the order information is added to the total order amount at the previous time. Add and update.

  At the time of payment, the customer selects the payment button 25 of the ordering device 10. Based on the selection of the settlement button 25, the ordering device 10 transmits the identification information of the ordering device 10 and a signal indicating that the settlement button 25 has been selected to the arithmetic device 6, and again transmits the electronic money medium M to the computing device 6. A screen prompting the user to hold the acquisition device 12 is displayed on the display 10a, and the acquisition device 12 is set in a communication standby state.

  When the electronic money medium M is held over the acquisition device 12 again, the acquisition device 12 acquires the identification information of the electronic money medium M, and together with the identification information of the electronic money medium M, the electronic money medium M and the acquisition device 12 Information indicating the communication, that is, a predetermined signal indicating settlement is transmitted to the arithmetic unit 6.

  The computing device 6 searches the storage table 20 for the identification information of the order device 10, and the received identification information of the electronic money medium M is the electronic money medium that has already been associated with the acquisition device 12 and the order device 10. After confirming that, the total amount of the order is subtracted from the balance held by the electronic money medium M, and communication for storing the subtracted amount as the updated held amount of the electronic money medium M via the acquisition device 12 is performed.

  In addition, in the case where the eating and drinking customers forget after the acquisition device 12 has been placed in the communication standby state and have left the store again without communication between the electronic money medium M and the acquisition device 12, for example, the arithmetic device 6 Based on the lapse of a fixed time after the acquisition device 12 is in the communication standby state, the forced payment process is activated, and a predetermined signal indicating the payment is issued after the lapse of the fixed time, A process of subtracting the total amount of the order from the balance held by the electronic money medium M is performed. At this time, since the acquisition device 12 cannot communicate with the electronic money medium M, the total amount of the order is stored in the unpaid processing database in the storage unit 31 together with the identification information of the electronic money medium M, the visit date / time, the order history, and the like.

  Then, when a food or beverage customer having the electronic money medium M comes to the store next time and communicates with the acquisition device 12, the total amount of the order for which the payment was not completed previously from the unpaid processing database is calculated from the balance of the electronic money medium M. Communication is performed in which the deducted amount and the deducted amount are stored as the updated holding amount of the electronic money medium M through the acquisition device 12.

  If the clerk notices that the customer has left the store without communication between the electronic money medium M and the acquisition device 12, the clerk operates the kitchen terminal 15 to specify the designated electronic money medium M. A predetermined signal indicating the settlement may be transmitted to the arithmetic unit 6 so that the settlement is forcibly performed.

  As described above, since the dining device has already acquired the identification information of the electronic money medium M at the stage where the customer sits and places an order, the computing device 6 does not perform the settlement using the electronic money medium M. Even when the customer leaves the store, the payment can be made to the identification information of the electronic money medium M, and the food and drink price can be reliably collected. Further, the ordered food and drink 9 is transported to the customer seat 4a by the transport device 2, so that it is possible to reduce the number of personnel involved in ordering, serving food, and performing the payment processing.

  In addition, the arithmetic unit 6 receives the order information transmitted from the order device 10 with the retained balance corresponding to the identification information of the electronic money medium M held by the restaurant as the maximum value, and receives the order information from the order device 10. Each time the ordering button 22 of the amount of food and drink that can be ordered with the balance of the electronic money medium M associated with the order device 10 is displayed on the display 10a. It is possible to prevent a problem that the arranged food and drink 9 cannot be settled due to insufficient balance, and the food and drink price can be reliably collected.

  Further, every time order information is ordered from the order device 10, the arithmetic device 6 updates the balance of the electronic money medium M associated with the order device 10 and displays the updated balance on the order screen 21. By looking at the screen 21, it is possible to adjust food and drink to be ordered according to the retained balance, so that it is possible to prevent a problem that the balance cannot be settled and the payment cannot be made.

  Further, the order device 10 does not display the food order screen 21 until information such as the identification information of the electronic money medium M is stored in the storage table 20. Cannot order food and drink unless the user acquires the identification information and the retained balance of the electronic money medium M, so that the food and drink price can be reliably collected.

  Further, the arithmetic unit 6 updates the balance holding balance by associating the total amount of the order information with the identification information of the electronic money medium M, and keeps the actual holding of the electronic money medium M until a predetermined signal indicating settlement is received. Since the balance is not updated, for example, even if an order is canceled, no refund process is required, which makes it easy to cope with such a situation and does not require extra personnel in the store. .

  In addition, after the above-described registration process at the time of seating, if an additional deposit is made to the electronic money medium M by the depositing device 11 (not shown), the depositing device 11 sends the identification information of the electronic money medium M to the arithmetic unit 6. The received money amount is transmitted, and the arithmetic unit 6 that has received the received money amount updates the balance held by the electronic money medium M stored in the storage table 20 and the balance held by the balance, and uses the updated balance held by the updated balance. The order screen 21 is updated so as to display the selectable food and drink button 22.

  As described above, the embodiments of the present invention have been described with reference to the drawings. However, the specific configuration is not limited to these embodiments, and even if there are changes and additions without departing from the gist of the present invention, they are included in the present invention. It is.

  For example, the electronic money medium M of the above embodiment has a configuration in which the retained balance is stored, but since there are various electronic money media worldwide, for example, the retained balance is stored in the electronic money medium itself. A configuration in which the retained balance is not stored and the arithmetic device receives the retained balance associated with the identification information from the management server by inquiring the management server connected to the Internet or the like of the identification information of the electronic money medium. It may be. In this case, the arithmetic unit that has received the signal indicating the settlement transmits the identification information of the electronic money medium and the total order amount to the management server, and requests the settlement of the identification information of the electronic money medium.

  Further, in the case of using such an electronic money medium, when forcibly performing the payment for the designated electronic money medium M, the arithmetic unit uses the identification information of the electronic money medium and the total order amount. A mode in which the request is sent to the management server and a request for settlement of the identification information of the electronic money medium may be made.

  Further, the present invention is not limited to the configuration in which the ordering device 10 and the acquiring device 12 are directly connected as in the above-described embodiment. For example, the ordering device 10 and the acquiring device 12 are connected to the arithmetic device 6 and individually. Alternatively, the communication with the arithmetic unit 6 may be performed. The ordering device 10 and the acquiring device 12 are not limited to being separated from each other. For example, a function as an acquiring device for communicating with an electronic money medium may be built in the ordering device. Further, when such a configuration is adopted, for example, an acquisition device may be arranged behind the order screen to display a target position where the electronic money medium M is held over the order screen.

  In addition, since the arithmetic unit is an arithmetic unit that performs the above-described various processes, the arithmetic unit is not limited to a configuration in which the functions are integrated on the kitchen C side. The various processes described above may be operated on the ordering device side by directly connecting the ordering device and the kitchen terminal to each other without providing an arithmetic device.

  Further, in the above-described embodiment, when a food item having a higher price than the provisional holding balance is stored in the food item list, the selection button 22 of the corresponding food item is displayed in a hardly visible manner, and a state in which selection is impossible is performed. However, the present invention is not limited to this mode. For example, when a food or drink having a higher price than the tentative holding balance is stored in the food / drink list, a food or drink having a lower price than the tentative holding balance is stored. The order screen 21 may be updated so that only the selection button is displayed.

REFERENCE SIGNS LIST 1 order transport settlement equipment 2 transport device 3 order payment device 4 food and drink counter 4 a seat 5 dining table 6 arithmetic unit 7 transport path 7 a transport tray 7 b rail 9 food and drink 10 a display 10 order device 11 deposit device 12 acquisition device 15 kitchen terminal 20 storage Table 21 Order screen 22 Food and drink selection button 23 Order confirmation button 24 Balance display 25 Settlement button 31 Storage unit C Kitchen D Start button K In-store M Electronic money medium W Wall

Claims (4)

An order delivery and settlement facility for food and drink used in a restaurant,
In the restaurant, on a transport path provided between each customer seat and the kitchen side, a transport device capable of transporting ordered food and drink to each customer seat is provided,
In each of the customer seats, an acquisition device that communicates with an electronic money medium used for payment of food and drink and can acquire at least identification information of the electronic money medium, and an order device having a display that receives order information are arranged. Has been
The order information, the identification information, and the holding balance corresponding to the identification information are recorded in association with an arithmetic device connected to the acquisition device and the order device,
The arithmetic unit updates the total amount of the order information in association with the identification information of the electronic money medium, and upon receiving a predetermined signal indicating settlement, sends the total amount to the identification information of the electronic money medium. There line processing for settlement from the holdings and
When the food and drink is selected on the order screen, the order device updates the holding balance of the electronic money medium associated with the order device by subtracting the amount of the selected food and drink, and temporarily stores the electronic money medium. Calculate the balance, display the amount of food and drink that can be ordered with the provisional holding balance at that time on the display, and when the order is confirmed after the food and drink is selected, the order information is sent to the arithmetic device. order transport settlement facilities of food and drink, characterized in that to send.   The food and drink order delivery and settlement equipment according to claim 1, wherein the arithmetic unit receives the order information with the held balance being a maximum value. Each time the the order information calculation unit from said ordering device is ordered, claim 1 to update the holdings of the electronic money medium associated with the ordering device and displaying on the display or 2. The food and drink order delivery and settlement equipment described in 2 . The arithmetic unit, on condition that the said acquisition apparatus acquires the identification information and the holdings of the electronic money medium, either the ordering screen of claims 1 to 3, characterized in that displayed on the display A food and drink order delivery and settlement facility described in Crab.

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