JP6135361B2 - Approval order determination device, approval order determination method, and approval order determination program - Google Patents

Description

  The present invention relates to an approval order determination device and the like.

  In recent years, in office work such as banking, when an operator processes a transaction involving approval of a seat, the image data of the slip to be approved and the transaction screen are transferred to the terminal device of the officer, Get approval. Here, when there is no officer, the operator cannot process the continuation of the transaction, which may cause trouble for not only the customer but also the cooperation destination of other systems.

  In order to solve this problem, the approval process information that can no longer be processed due to the absence of officers is temporarily registered in the accumulation table, the transaction is suspended, and another transaction is started. Thus, there is a conventional technique for improving the efficiency of the entire system. In the related art, when the officer returns to the seat, information on each pending approval process registered in the accumulation table is taken out in time-series order, and the approval is sequentially performed.

JP 2007-156678 A

  However, the above-described conventional technique has a problem that the interrupted approval process cannot be processed efficiently.

  When the officers refer to the image data of the slip transferred to the terminal device and the transaction screen and perform the approval process, there are often problems or confirmation items regarding the content of the slip. In such a case, the officer in charge confirms with the operator who is in charge of the transaction of the approval process. Here, when the officer confirms with the operator, there is a case where the operator in charge is currently dealing with the customer and cannot immediately respond to the request from the officer. In such a situation, it is not possible to efficiently process a suspended transaction.

  In one aspect, an object is to provide an approval order determination device, an approval order determination method, and an approval order determination program capable of efficiently processing an approval process.

  In the first plan, the approval order determination device includes a storage unit and a determination unit. The storage unit stores an approval process record requested from each of the plurality of operators in association with information related to the work status of the plurality of operators. When the first operator can work before the second operator, the determination unit requests the approval process from the first operator before the approval process requested from the second operator. In this way, the order of record approval processing is determined.

  According to one embodiment of the present invention, there is an effect that the approval process can be processed efficiently.

FIG. 1 is a diagram illustrating a configuration of a system according to the present embodiment. FIG. 2 is a functional block diagram illustrating the configuration of the approval order determination device according to the present embodiment. FIG. 3 is a diagram illustrating an example of the data structure of the work status table. FIG. 4 is a diagram illustrating an example of the data structure of the transaction management table. FIG. 5 is a diagram illustrating an example of the data structure of the determination table. FIG. 6 is a diagram illustrating an example of the data structure of the approval accumulation table. FIG. 7 is a diagram for supplementing the processing of the determination unit. FIG. 8 is a flowchart (1) showing the processing procedure of the approval order determination apparatus. FIG. 9 is a flowchart (2) showing the processing procedure of the approval order determination apparatus. FIG. 10 is a diagram illustrating an example of a computer that executes an approval order determination program.

  Hereinafter, embodiments of an approval order determination device, an approval order determination method, and an approval order determination program disclosed in the present application will be described in detail with reference to the drawings. Note that the present invention is not limited to the embodiments.

  An example of the system according to the present embodiment will be described. FIG. 1 is a diagram illustrating a configuration of a system according to the present embodiment. As shown in FIG. 1, this system includes operator terminals 10 a, 10 b, 10 c, an executive terminal 20, another store terminal 30, and an approval order determination device 100. Operator terminals 10a, 10b, and 10c are collectively referred to as operator terminal 10 as appropriate.

  Here, operator terminals 10a, 10b, and 10c are shown, but there may be other operator terminals. The board terminal 20 and other shop terminal 30 may also include a board terminal and other shop terminal.

  The operator terminal 10 is a terminal device operated by an operator at a counter such as a bank. The operator operates the operator terminal 10 to sequentially process each step included in the transaction. In the course of processing a transaction, the operator confirms whether or not there are any officers in the officer's seat terminal 20 when reaching an approval process step that requires authentication of officers.

  The operator operates the operator terminal 10 to transfer the image data of the slip subject to the approval process and the information on the transaction screen to the officer terminal 20 when the officer is at the officer terminal 20. Request approval processing.

  On the other hand, the operator transmits approval process information to the approval order determination device 100 when the officer is not in the officer terminal 20. The information of the approval process includes information on a transaction name, an operator name, an extension number, and a transaction amount. After the operator transmits the approval process information to the approval order determination apparatus 100 and receives information from the approval order determination apparatus 100 indicating that the approval process is separated and not processed, the slip that is the target of the approval process The image data and the transaction screen information are transferred to the other store terminal 30, and an approval process is requested. The description regarding separation of the approval process will be described later.

  By the way, the operator terminal 10 periodically transmits operator information to the approval order determination device 100. The operator information includes information on the operator name, extension number, operator work status, and available time. Among these times, the available time indicates the latest time when the operator becomes available. For example, an operator may input operator information to the operator terminal 10 as appropriate.

  The officer's seat terminal 20 is a terminal device that is used by the officer to perform an approval process. The officers refer to the image data of the slip that is the subject of the approval process transferred to the officer terminal 20 and the information on the transaction screen, and execute the approval process.

  In addition, when unprocessed approval processes are accumulated in the approval order determination apparatus 100, the officers operate the officer terminal 20 to read each approval process and are determined by the approval order determination apparatus 100. The approval process is executed sequentially according to the order.

  The other store terminal 30 is a terminal device installed in a store different from the operator terminal 10 and the executive seat terminal 20. For example, when an approval process for giving priority to the process occurs while the officer at the board terminal 20 is absent, the information on the approval process is transferred to the other store terminal 30. Then, the officers of other stores execute the approval process instead of the officers of the officer terminal 20.

  The approval order determination apparatus 100 is an apparatus that accumulates unprocessed approval processes and determines the order in which the approval processes are executed. FIG. 2 is a functional block diagram illustrating the configuration of the approval order determination device according to the present embodiment. As illustrated in FIG. 2, the approval order determination device 100 includes a communication unit 110, an input unit 120, a display unit 130, a storage unit 140, and a control unit 150.

  The communication unit 110 is a processing unit that performs data communication with the operator terminal 10, the board terminal 20, and the other store terminal 30 via the network 50. The control unit 150 described later exchanges data with the operator terminal 10, the executive seat terminal 20, and the other store terminal 30 via the communication unit 110. The communication unit 110 corresponds to a communication device.

  The input unit 120 is an input device for inputting various types of information to the approval order determination device 100. For example, the input unit 120 corresponds to a keyboard, a mouse, a touch panel, or the like.

  The display unit 130 is a display device that displays information output from the control unit 150. The display unit 130 corresponds to a liquid crystal monitor, a touch panel, or the like.

  The storage unit 140 includes a work situation table 141, a transaction management table 142, a determination table 143, and an approval accumulation table 144. The storage unit 140 corresponds to a storage device such as a semiconductor memory element such as a random access memory (RAM), a read only memory (ROM), and a flash memory.

  The work status table 141 is a table that holds information regarding the work status of each operator. FIG. 3 is a diagram illustrating an example of the data structure of the work status table. As shown in FIG. 3, the work information table 141 associates operator names, extension numbers, work statuses, and available times. Of these, the work status is information indicating the current operator's work information. The available time indicates the latest time when the operator can respond to various processes.

  In FIG. 3, the available time corresponding to the operator name “Sato” is “10:30”. For this reason, for example, the officer can check the approval process when Mr. Sato comes to 10:30.

  The transaction management table 142 is a table for specifying a priority processing category of a transaction related to an approval process and a seat level. FIG. 4 is a diagram illustrating an example of the data structure of the transaction management table. As shown in FIG. 4, this transaction management table 142 associates transaction names, priority processing classifications, and executive level. The priority process classification indicates the priority of the transaction related to the approval process, and the priority relationship is “A> B> C”. The executive seat level is determined according to the amount handled in the transaction, and the magnitude relationship of importance is “3> 2> 1”.

  In FIG. 4, for example, when the transaction amount is “less than 100,000” regarding the approval process for the transaction name “periodic new”, the priority process category of the approval process is “A”, and the office level is “I”. Become.

  The determination table 143 holds information for determining whether or not to permit the approval process to be processed separately from the preceding and subsequent processes. FIG. 5 is a diagram illustrating an example of the data structure of the determination table. As illustrated in FIG. 5, the determination table 143 associates priority processing classifications, executive level, and separability. The explanation regarding the priority processing category and the executive seat level is the same as the explanation concerning the priority processing category and the executive seat level described above. When the separation possibility is “OK”, the approval process is allowed to be processed separately from the preceding process. On the other hand, when the separation possibility is “NG”, the approval process is not allowed to be performed separately from the preceding and subsequent processes.

  In FIG. 5, for example, the approval process with the priority process category “A” and the seat level “I” is “OK”, so the corresponding approval process may be processed later. For example, since the approval process with the priority process category “A” and the seat level “3” is “NG”, the approval process is required to be processed immediately.

  The approval accumulation table 144 is a table that holds information related to approval processing. FIG. 6 is a diagram illustrating an example of the data structure of the approval accumulation table. As shown in FIG. 6, the approval accumulation table 144 associates registration time, priority processing classification, order, transaction name, executive level, operator name, extension number, available time, and limit time.

  The registration time indicates the time when the corresponding approval process record is registered. The explanation regarding the priority processing category, transaction name, seat level, operator name, extension number, and available time is the same as described above. The order indicates the order of processing the approval process. The limit time indicates a time limit for executing the approval process. Note that the information on the order and available time is registered by the determination unit 154 described later. The information registered in the order and the available time will be described later.

  Returning to the description of FIG. The control unit 150 includes an update unit 151, a determination unit 152, a registration unit 153, and a determination unit 154. The control unit 150 corresponds to an integrated device such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA). The control unit 150 corresponds to an electronic circuit such as a CPU (Central Processing Unit) or an MPU (Micro Processing Unit).

  The update unit 151 is a processing unit that receives operator information from the operator terminal 10 and updates the work situation table 141 with the received operator information. For example, the update unit 151 identifies the corresponding record using the operator name as a key, and updates the record with the latest operator information. Instead of the operator name, identification information that uniquely identifies the operator may be used.

  When receiving the approval process information from the operator terminal 10, the determination unit 152 determines whether or not the approval process is to be processed separately. If the determination unit 152 determines that the approval process is to be performed separately, the determination unit 152 outputs information on the approval process to the registration unit 153. On the other hand, if the determination unit 152 determines that the approval process is not performed separately, the determination unit 152 notifies the transmission source operator terminal 10 that the separation process is not performed.

  Here, the process of the determination part 152 is demonstrated concretely. The determination unit 152 compares the transaction name and the transaction amount included in the approval process information with the transaction management table 142, and specifies the priority process category and the executive level for the approval process. Then, the determination unit 152 compares the identified combination of priority processing category and executive level with the determination table 143 to determine whether the separation possibility is “OK” or “NG”. If the separation possibility is “OK”, the determination unit 152 determines that the approval process is separated and processed. On the other hand, when the separation possibility is “NG”, the determination unit 152 determines that the approval process is separated and not processed.

  For example, when the information of the approval process includes information with the transaction name “periodic new” and the handling amount “500,000 yen”, the priority process classification of the approval process is determined according to the relationship of the transaction management table 142 of FIG. Becomes “A” and the seat level “2”. Further, due to the relationship of the determination table 143 in FIG. 5, the determination process 152 indicates that the approval process with the priority process classification “A” and the approval level of “2” is “OK”. Are determined to be processed separately. In addition to the information on the approval process, the determination unit 152 gives the priority process category and the seat level information, and outputs the information to the registration unit 153.

  The registration unit 153 is a processing unit that registers information on the approval process received from the determination unit 152 in the approval accumulation table 144. The registration unit 153 registers the registration time, priority processing classification, transaction name, executive level, operator name, extension number, and limit time in the approval accumulation table 144 in association with each other.

  The registration unit 153 acquires the current time from a timer (not shown), and sets the acquired current time as the registration time. The registration unit 153 may set a limit time using a table in which a transaction name is associated with a limit time corresponding to the transaction name, or the operator includes limit time information in the approval process information. You can leave it.

  The determination unit 154 is a processing unit that determines the order in which each approval process stored in the approval storage table 144 is processed when an access request to the approval storage table 144 from the officer terminal 20 is received. Hereinafter, the processing of the determination unit 154 will be specifically described.

  FIG. 7 is a diagram for supplementing the processing of the determination unit. When the determination unit 154 receives an access request to the approval accumulation table 144 from the officer terminal 20, the determination unit 154 compares the operator name in the approval accumulation table 144 with the work status table 141, and can respond to each operator 5a Set.

  The determining unit 154 refers to the priority processing category 5b, and sets the order 5c so that the higher the priority is, the earlier the order becomes. Here, when there are a plurality of approval processes with the same priority, the determination unit 154 sets the order 5c so that the smaller the difference between the current time and the available time, the earlier the order. To do. For example, in FIG. 7, the priority of the priority process category of the first line approval process and the priority process class of the third line approval process are the same. For this reason, the determination unit 154 first sets the order of the approval processing on the third line with a small difference between the current time and the available time.

  The determination unit 154 may execute the process of determining the order of the approval processes described above every time an access from the officer terminal 20 is received, or may be executed every predetermined time.

  The determination unit 154 receives information indicating that the approval process has been executed from the officer terminal 20. The determination unit 154 deletes the record corresponding to the executed approval process from the approval accumulation table 144.

  Next, a processing procedure of the approval order determination apparatus 100 according to the present embodiment will be described. 8 and 9 are flowcharts showing the processing procedure of the approval order determination apparatus. The process illustrated in FIG. 8 is executed in response to the approval order determination device 100 receiving the approval process information from the operator terminal 10.

  As shown in FIG. 8, the approval order determination apparatus 100 acquires information on approval processing (step S101), and determines the priority processing classification and the seat level (step S102). The approval order determination apparatus 100 determines whether to separate the approval processing (step S103).

  The approval order determination apparatus 100 adds the information of the approval process to the approval accumulation table 144 when the approval process is separated (Yes in Step S103) (Step S104). On the other hand, if the approval order is not separated (No in step S103), the approval order determining apparatus 100 notifies the operator terminal 10 that the separation process cannot be performed (step S105).

  In step S105, the operator of the operator terminal 10 that has received the information indicating that the separation process cannot be performed transfers the image data of the slip to be approved and the information on the transaction screen to the other store terminal 30 and requests the approval process. To do.

  Next, the processing procedure of the approval order determination apparatus 100 shown in FIG. 9 will be described. The process shown in FIG. 9 is executed when an access to the approval accumulation table 144 is received from the officer terminal 20.

  As illustrated in FIG. 9, the approval order determination device 100 refers to the work situation table 141 (step S201), and specifies an available time for the operator for each approval process (step S202). In step S202, for example, the approval order determination device 100 sets the time to the available time 5a in FIG.

  The approval order determination apparatus 100 determines the order of each approval process based on the priority process category and the available time (step S203). The approval order determination apparatus 100 notifies the order terminal 20 of the order information (step S204).

  Next, the effect of the approval order determination apparatus 100 according to the present embodiment will be described. The approval order determining apparatus 100 sequentially stores information of unprocessed approval processes in the approval accumulation table 144, and prioritizes approval processes that can be dealt with earlier by the operator in charge, and determines the order in which the approval processes are processed. For this reason, according to the approval order determination apparatus 100, the approval process can be efficiently processed. For example, when the officer confirms with the operator, there is no situation where the operator cannot execute the other process to deal with the officer, and thereby the approval process can be executed smoothly. to enable.

  Further, since the approval order determination apparatus 100 determines the approval process order by further using the priority process classification, the approval process order that must be urgent can be relatively increased.

  Further, the approval order determination apparatus 100 determines whether or not the approval information is to be accumulated in the approval accumulation table 144 from the priority processing classification and the position level corresponding to the approval information. The approval order determination apparatus 100 transmits the approval process that is not stored in the approval storage table 144 to the other store terminal 30 and requests the approval process, thereby preventing the approval process to be processed immediately from being delayed. can do.

  By the way, the process of the approval order determination apparatus 100 mentioned above is an example. The determination unit 154 of the approval order determination apparatus 100 may determine the order of each approval process by further using the limit time in addition to the priority process classification and the available time. For example, when there are a plurality of approval processes having the same priority process category and the corresponding available time, the determination unit 154 precedes the order of the approval processes with the shortest time from the current time to the limit time.

  Further, the determination unit 154 may determine the order of each approval process based on the limit time instead of the priority process classification and the available time. That is, the determination unit 154 compares the limit time of each approval process stored in the approval storage table 144 with the current time, and sets the order of the approval processes with the shortest time from the current time to the limit time first. Also good. By performing such processing, the approval order determination device 100 can preferentially process approval processing that is approaching a time limit.

  Next, an example of a computer that executes an approval order determination program that realizes the same function as the approval order determination apparatus described in the above embodiment will be described. FIG. 10 is a diagram illustrating an example of a computer that executes an approval order determination program.

  As illustrated in FIG. 10, the computer 200 includes a CPU 201 that executes various arithmetic processes, an input device 202 that receives data input from a user, and a display 203. The computer 200 includes a reading device 204 that reads a program and the like from a storage medium, and an interface device 205 that exchanges data with other computers via a network. The computer 200 also includes a RAM 206 that temporarily stores various information and a hard disk device 207. The devices 201 to 207 are connected to the bus 208.

  The hard disk device 207 has a determination program 207a, a registration program 207b, and a determination program 207c. The CPU 201 reads out each program 207 a, 207 b, 207 c and develops it in the RAM 206.

  The determination program 207a functions as a determination process 206a. The registration program 207b functions as a registration process 206b. The determination program 207c functions as a determination process 206c.

  For example, the determination process 206 a corresponds to the determination unit 152. The registration process 206 b corresponds to the registration unit 153. The determination process 206 c corresponds to the determination unit 154.

  Note that the programs 207a to 207c are not necessarily stored in the hard disk device 207 from the beginning. For example, each program is stored in a “portable physical medium” such as a flexible disk (FD), a CD-ROM, a DVD disk, a magneto-optical disk, and an IC card inserted into the computer 200. Then, the computer 200 may read the programs 207a to 207c from these and execute them.

  The following supplementary notes are further disclosed with respect to the embodiments including the above examples.

(Additional remark 1) The memory | storage part which associates and memorize | stores the record of the approval process requested | required for each approval from a plurality of operators, and the information regarding the work status of the plurality of operators,
When the first operator can work prior to the second operator based on the record of the approval process and the information on the work status of the operator, the approval process requested by the first operator is: A determination unit that determines the order of the approval process of the records so that the approval process requested by the second operator precedes the approval process;
An approval order determination apparatus characterized by comprising:

(Supplementary note 2) The information on the work status of the operator includes the time when the plurality of operators work on the approval process, and the determination unit is based on the time when the operator works on the approval process. The approval order determination apparatus according to appendix 1, wherein the order of the approval process of the records is determined so that the approval process with the earlier time for the operator to work is first.

(Supplementary Note 3) Priorities are set for the approval process, and the determination unit further uses the priority of the approval process so that the approval process with the higher priority of the approval process precedes. The approval order determination apparatus according to Appendix 2, wherein the approval processing order is determined.

(Supplementary note 4) The approval process is set with a time limit, and the determination unit further uses the time limit for the approval process so that the approval process with a short time limit for the approval process precedes. 4. The approval order determination apparatus according to appendix 2 or 3, wherein the approval processing order is determined.

(Additional remark 5) Based on the handling amount corresponding to the said approval process, and the priority of the said approval process, the determination part which determines whether the record of the said approval process is accumulate | stored in a storage table, and determination of the said determination part A registration unit that registers the record of the approval process in the accumulation table based on the result; and the determination unit determines the order of the record approval process for the record of the approval process registered in the accumulation table. The approval order determination device according to any one of appendices 1 to 4, wherein the approval order determination device is determined.

(Appendix 6) An approval order determination method executed by a computer,
Refer to a storage unit in which records of approval processing requested for approval from a plurality of operators and information related to the work status of the plurality of operators are stored in association with each other,
When the first operator can work prior to the second operator based on the record of the approval process and the information on the work status of the operator, the approval process requested by the first operator is: An approval order determination method, comprising: executing each process for determining an order of record approval processes so as to precede an approval process requested by the second operator.

(Supplementary note 7) The information on the work status of the operator includes the time when the plurality of operators work on the approval process, and the determining process is based on the time when the operator works on the approval process. The approval order determination method according to appendix 6, wherein the order of the approval process of the records is determined so that the approval process with the earlier time for the operator to work is first.

(Supplementary Note 8) Priorities are set for the approval process, and the determination process further uses the priority of the approval process, so that the approval process with the higher priority of the approval process is first. The approval order determination method according to appendix 7, wherein the approval process order is determined.

(Supplementary note 9) A time limit is set for the approval process, and the determination process further uses the time limit for the approval process so that an approval process with a short time limit for the approval process is first. 9. The approval order determination method according to appendix 7 or 8, wherein the approval processing order is determined.

(Supplementary Note 10) Based on the handling amount corresponding to the approval process and the priority of the approval process, it is determined whether or not to store the record of the approval process in the accumulation table, and based on the determination result, A process of registering an approval process record in the accumulation table is further executed, and the determining process determines an order of the record approval process for the approval process record registered in the accumulation table. The approval order determination method according to any one of appendices 6 to 9.

(Supplementary note 11)
Refer to a storage unit in which records of approval processing requested for approval from a plurality of operators and information related to the work status of the plurality of operators are stored in association with each other,
When the first operator can work prior to the second operator based on the record of the approval process and the information on the work status of the operator, the approval process requested by the first operator is: An approval order determination program characterized by causing each process to determine the order of record approval processes to be executed before the approval process requested by the second operator.

(Additional remark 12) The information regarding the work status of the operator includes the time when the plurality of operators work on the approval process, and the determining process is based on the time when the operator works on the approval process. The approval order determination program according to appendix 11, wherein the order of record approval processing is determined so that the approval processing with the earlier time for the operator to work is first.

(Supplementary note 13) Priorities are set for the approval process, and the determination process further uses the priority of the approval process, so that the approval process with the higher priority of the approval process is first. The approval order determination program according to appendix 12, wherein the approval processing order is determined.

(Supplementary note 14) A time limit is set for the approval process, and the decision process further uses the time limit for the approval process, so that the approval process with a short time limit for the approval process precedes. 14. The approval order determination program according to appendix 12 or 13, wherein the approval processing order is determined.

(Supplementary Note 15) Based on the handling amount corresponding to the approval process and the priority of the approval process, it is determined whether or not to store the record of the approval process in an accumulation table, and based on the determination result, A process of registering an approval process record in the accumulation table is further executed, and the determining process determines an order of the record approval process for the approval process record registered in the accumulation table. The approval order determination program according to any one of appendices 11 to 14.

10a, 10b, 10c Operator terminal 20 Office terminal 30 Other store terminal 100 Approval order determination device

Claims (7)

A storage unit for storing an approval process record requested for approval from each of a plurality of operators and information related to the work status of the plurality of operators;
When the first operator can work prior to the second operator based on the record of the approval process and the information on the work status of the operator, the approval process requested by the first operator is: A determination unit that determines the order of the approval process of the records so that the approval process requested by the second operator precedes the approval process;
An approval order determination apparatus characterized by comprising:   The information related to the operator's work status includes times when the plurality of operators work on the approval process, and the determination unit determines the operator based on the times when the operator works on the approval process. The approval order determination apparatus according to claim 1, wherein the order of the approval process of the records is determined so that the approval process with the earliest time to work is first.   Priorities of the approval processes are set, and the determination unit further uses the priorities of the approval processes so that the approval processes with higher priorities of the approval processes come first. The approval order determining apparatus according to claim 2, wherein the approval order is determined.   A time limit is set for the approval process, and the determination unit further uses the time limit for the approval process, so that the approval process with a short time limit for the approval process precedes the order of the approval process for the records. 4. The approval order determining apparatus according to claim 2, wherein the approval order is determined.   Based on the handling amount corresponding to the approval process and the priority of the approval process, a determination unit that determines whether or not to store the record of the approval process in a storage table, and based on the determination result of the determination unit A registration unit that registers the record of the approval process in the accumulation table, and the determination unit determines an order of the record approval process for the record of the approval process registered in the accumulation table. The approval order determination device according to any one of claims 1 to 4, wherein An approval order determination method executed by a computer,
With reference to a storage unit in which records of approval processes requested to be approved by a plurality of operators and work statuses of the plurality of operators are stored in association with each other,
When the first operator can work prior to the second operator based on the record of the approval process and the information on the work status of the operator, the approval process requested by the first operator is: An approval order determination method, comprising: executing each process for determining an order of record approval processes so as to precede an approval process requested by the second operator. On the computer,
With reference to a storage unit in which records of approval processes requested to be approved by a plurality of operators and work statuses of the plurality of operators are stored in association with each other,
When the first operator can work prior to the second operator based on the record of the approval process and the information on the work status of the operator, the approval process requested by the first operator is: An approval order determination program characterized by causing each process to determine the order of record approval processes to be executed before the approval process requested by the second operator.

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