JP5405885B2 - Business reform support method and business reform support system - Google Patents

Description

  The present invention relates to a technology for supporting the introduction and reform of business by introducing a system in a company, and in particular, to a business reform support method and a business reform support system that support the establishment of a business after the introduction of the system and the achievement of the targeted reform and improvement. It is related to effective technology when applied.

  At present, many companies are introducing computer systems into their business through IT investments. The purpose of this is specifically different for each company, but in general, by introducing new business to the company through the system or reforming existing business, Its purpose is to contribute to efficiency (labor saving effect), institutional response, management risk reduction, etc. Of course, it is not intended to construct and introduce the system itself.

  However, many IT vendors who construct systems do up to the point where they construct the system and provide it to client companies (including cases where the operation and maintenance of the system is outsourced through outsourcing, etc.). Currently, it is up to the customer to establish the work used, and see how the provided system is used in the client company and how much the reforms and improvements aimed at were achieved. It has not yet reached.

  On the other hand, for example, in IT consulting services, support for business establishment is provided by creating business manuals, training, education, and other educational activities for users as “execution support” and “stabilization”. Has been done. In recent years, BPO (Business Process Outsourcing) has been outsourced to IT vendors, including the execution of work by a new system.

  On the other hand, in the system introduction flow in which consultants etc. conduct business design such as introduction of new business and reform of existing business by analyzing the business of client companies, etc., and system development based on the design contents, Support for part of the process management and design / development work in a development project is performed by a computer system.

  Various technologies have been proposed and provided as products. For example, in Japanese Patent Laid-Open No. 2003-337697 (Patent Document 1), an optimized business model is proposed and a system is developed. As a business system development system that seamlessly constructs, verifies, and implements a system while planning a computerization strategy and reusing program parts, it uses a unified notation system based on UML (Unified Modeling Language) to conduct business. A development system for newly constructing and reconstructing a computer is disclosed.

JP 2003-337697 A

  In order to truly achieve the original reform / improvement and business establishment in the introduction of the system, after introducing the system and providing services, regularly achieving the original reform / improvement. Check the status and establishment of work, analyze the factors if it has not been achieved, formulate improvement measures and countermeasures based on the analysis results, and add or modify the system if necessary It is effective to realize a cycle of making improvements toward the achievement of the objective.

  However, for example, in the consulting service for fixing the work after the introduction of the system as described above, the user's work is fixed by simply educating how to use the system, and the above improvement cycle is realized. Is not intended at all. In addition, regarding BPO, execution of a part of a company's business is only outsourced, and similarly, it does not lead to a mechanism for realizing the above-described improvement cycle.

  On the other hand, in the flow of system introduction from business design to system development, installation, and service provision (execution of business by new system), as mentioned above, system development projects from system design and introduction mainly from part of business design. Support for this part is provided by computer systems, etc., but even the part of achievement of the original purpose of system introduction, such as business establishment after the system introduction at the client company and tracking of achievement status of reform and improvement, etc. There is no support provided.

  Therefore, the object of the present invention should be improved based on business design for business introduction / reform of a client company, system development and service provision by the system, collection and analysis of business data output from the system, and analysis results. A business that supports the establishment of the business of client companies and the achievement of the goals of reform and improvement by implementing a system that steadily improves the business by executing a series of steps of identifying events and formulating improvement measures It is to provide a reform support method and a business reform support system. The above and other objects and novel features of the present invention will be apparent from the description of this specification and the accompanying drawings.

  Of the inventions disclosed in this application, the outline of typical ones will be briefly described as follows.

  A business reform support method according to a representative embodiment of the present invention is a business reform support method for supporting achievement of business reform / improvement and business establishment by introducing a business system in a client company, wherein the consultant Analyzing the business of the customer company together with the customer company, setting a reform / improvement goal to extract and solve the problem, and design a business flow and management items to realize this, A vendor developing a business system that realizes the business flow designed in the business design step; in-business intention data defined as a target to be managed by the business system among the management items; and the business system Although it is not a target to be managed by the business reform support method, A system development step for executing an intention data identification step for identifying; a service provision step for providing a service by the business system developed by the system development step; and after the business system starts providing the service After the elapse of a predetermined period, an associate who is a data collection person collects the in-business intention data from the business system data output from the business system, and manages other system data output from other systems and management by the system. A data collection step for collecting the non-business intention data from non-system data that is not a target, and a data analysis step in which an analyst who is a data analysis person analyzes based on the in-business intention data and the non-business intention data And the analysis result of the data analysis step. Based on the information on the management items, the consultant confirms the achievement status of business establishment and reform / improvement together with the client company, and if not achieved, identify the events to be improved and formulate improvement / response measures. The present invention is characterized in that an improvement cycle consisting of an improvement measure formulation step to be performed is continuously executed together with the customer company.

  Among the inventions disclosed in the present application, effects obtained by typical ones will be briefly described as follows.

  According to a typical embodiment of the present invention, a system by introducing a PDCA (Plan-Do-Check-Action) improvement cycle with a client company continuously for introducing / reforming the business of the client company by introducing the system. Even for client companies that are unable to carry out business establishment and reform / improvement on their own after introduction, they can achieve business introduction / reform and contribute to the expansion and efficiency of client companies, response to systems, and reduction of management risks. .

It is the flowchart which showed the outline about an example of the flow of system introduction to which the business reform support method which is one embodiment of this invention is applied. It is the figure which showed the example of the correlation of each data (item) in one embodiment of this invention. It is the figure which showed the outline | summary of the structural example of the business reform support system which supports the business reform support method in one embodiment of this invention. It is the flowchart which showed the outline about an example of the flow of the conventional system introduction.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that components having the same function are denoted by the same reference symbols throughout the drawings for describing the embodiment, and the repetitive description thereof will be omitted. In the following, in order to make the features of the present invention easier to understand, the description will be made in comparison with the prior art.

  FIG. 4 is a flowchart schematically showing an example of a conventional system introduction flow. First, IT consultants analyze the business of client companies, identify issues, formulate reform / improvement proposals to solve them, and design business flows and management items to realize them. Perform (S110). Next, an IT vendor or the like develops a business system that realizes the business flow designed in the business design (S110) (S120).

  Here, although it differs depending on the system development method, generally, development processes such as requirement definition (S121), design (S122), development (S123), test (S124), etc. are executed to construct a business system. Is done. The contents of each development process are generally known and will not be described. However, in the requirement definition (S121), the business system of the business flow and management items designed in the business design (S110). In (1), what is to be implemented (corresponding) and what (not to be scoped) are defined upon agreement with the client company, and what is to be implemented is developed in subsequent steps.

  Next, the business system constructed by the system development (S120) is introduced and the service is provided (S130), and the client company uses the business system to reform the business (reform new business or existing business). Execute improved work).

  As described above, it is up to the client companies to establish a system using the system and start providing services, and to track the progress of reform and improvement established in the business design (S110). As for the support by the computer system in the series of system introduction, at least a part of each development process from part of the business design (S110) to system development (S120) is supported. It is not intended to support the establishment of operations after the introduction of the system and the tracking of the progress of reform and improvement.

  The business reform support method according to an embodiment of the present invention includes a business design (Plan), system development, and the system in the system introduction flow described above when a client company introduces a new business or reforms a business. In addition to providing services through (Do), we collect and analyze business data from the system (Check), identify events to be improved, and formulate countermeasures (Action). By implementing a mechanism for executing a PDCA improvement cycle that repeats steps with a client company, it supports steady improvement of the business of the client company, and contributes to business establishment, reform, and improvement.

[Process flow]
FIG. 1 is a flowchart schematically showing an example of a system introduction flow to which a business reform support method according to an embodiment of the present invention is applied. First, as in the flow of FIG. 4, an IT consultant (hereinafter sometimes referred to simply as “consultant”) analyzes the business of the customer company together with the customer company, extracts issues, and so-called “visualization” . Furthermore, a reform / improvement target for solving this is set, and a business design for designing a business flow and management items for realizing the goal is performed (S110).

  Specifically, for example, in the task of “information security management”, the goal of business reform / improvement is, for example, “prevention of information leakage”, and management items to be managed in order to realize this are, for example, "External mail transmission presence / absence", "P2P software installation / non-existence / existence", "Security area entry / exit / existence", "USB memory or other portable recording device possession", etc. are conceivable.

  In order to manage these management items, for example, “external mail transmission presence / absence”, “P2P software introduction / non-existence”, and “security area entry / exit”, respectively, “external mail check system”, “ Developed the P2P software installation check system ”and“ entrance / exit check system ”systems, and the system does not handle“ whether or not you have a portable recording device such as a USB memory ”. Make recommendations to client companies.

  In the business design (S110), the contents of the designed reform / improvement, the list of management items, the standard / target values, and the like are recorded as management item information 301 in a database or a file. The specific data items and contents recorded in the management item information 301 are not particularly limited.

  Next, similarly to the flow of FIG. 4, an IT system or the like develops a business system that realizes the business flow designed in the business design (S110) (S120). In the system development (S120), not all of the contents formulated and recommended in the business design (S110) are supported by the system, but are agreed with the client company based on various conditions such as budget, priority, technical difficulty, etc. Then, develop the scope corresponding to the system.

  Here, as a result of performing the process of requirement definition (S121) or design (S122), among the management items designed in the business design (S110), data intended as a management target in the business reform support method of the present embodiment An item (hereinafter may be described as “intention data”) is identified (S125). Here, as will be described later, the data included in the scope corresponding to the system, that is, the data handled by the business system constructed by the system development (S120) (hereinafter referred to as “in-business intention data”) is included in the intention data. And data not included in the scope corresponding to the system, that is, not handled by the business system (hereinafter, sometimes referred to as “non-business intention data”).

  The information of the identified intention data item is added to the management item information 301. As a result, the management item information 301 records the contents of the reform / improvement in the business introduction / reform and the entire management items and items covered by the business reform support method of the present embodiment. become.

  For example, in the above example, the “external mail check system” is implemented by the system development (S120) with the customer company, but the “P2P software introduction check system” and the “entrance / exit check system” are not implemented. If the “P2P software installation check result” is separately managed by another system or paper medium, it is output from the “external mail check system”. “External mail transmission record” is recorded in the management item information 301 as in-business intention data, and “P2P software introduction check result” managed by another system or paper medium is recorded as non-business intention data.

  Next, similarly to the flow of FIG. 4, a business system constructed by system development (S120) is introduced, the business system starts providing services (S130), and the client company uses the business system. Business (new work or work that has been reformed or improved existing work). The business system data 201 is output from the business system by executing the business (providing services).

  Furthermore, in the business reform support method of this embodiment, in addition to the flow of FIG. 4, data collection personnel (hereinafter sometimes referred to as “associate”) after a predetermined period of time has elapsed since the service was provided. Based on the contents of the management item information 301, necessary data (intention data) is collected from the business system data 201 (S140).

  Among the intention data, the above-described in-business intention data (such as “external mail transmission record”) is collected from the business system data 201 and recorded as in-business intention data 311 in a database, a file, or the like. In this case, since the business system data 201 may be output by operating the business system, the associate may be a staff member of the client company, but must be a trained person about the operation of the business system. It is preferable that educated personnel other than the client company collect intention data on behalf of the client company.

  In addition, for non-business intention data (such as “P2P software introduction check result”), other system data 211 that is data managed by another system, or non-system that is managed not by the system but by a paper medium or the like It is collected from the data 212 and recorded in a database, a file or the like as out-of-business intention data 312 if possible.

  Further, based on the collected intention data (in-business intention data 311 and non-business intention data 312), data analysis personnel (hereinafter sometimes referred to as “analyst”) analyze the data (S150). The analysis result is recorded in the database or file as analysis result 152. The analyst understands the requirements of the client company based on business system and business knowledge, and based on his / her judgment, he / she can obtain data from spreadsheets, application programs, database operations, etc. Personnel with skills to analyze at various points are desirable. The analyst may be an employee of the customer company, but it is preferable that an employee other than the customer company analyzes the data with the customer company.

  In the above example, analysts analyze a large amount of “external mail transmission records” in combination with database operations, spreadsheet software, etc., so that mail transmission to the outside is performed at an abnormal time, It may be possible to analyze whether there is a transmission tendency different from the normal time, such as being performed many times in a short time. Also, in the event of an accident such as information leakage, it may be possible to analyze the correlation between the accident situation and the tendency to send e-mail to the outside, or the contents of survey results for those who have leaked information. .

  In this embodiment, the data collection (S140) and the data analysis (S150) are executed after a predetermined period of time has elapsed since the service was provided. A system for automatically collecting necessary data from the business system data 201 and other system data 211 and recording it as in-business intention data 311 or non-business intention data 312 is provided, and these data are compared with a predetermined reference value or threshold value. If these values are exceeded, an alert is output, and the data analysis (S150) may be executed using the alert as a trigger.

  Based on the result of the data analysis (S150), the consultant confirms the achievement status of business establishment, reform and improvement together with the client company based on the analysis result 152 and the contents of the management item information 301. Identify the events that should be done and formulate improvement / response measures (S160).

  Specifically, for example, even if there is no problem with intention data (such as “external mail transmission record” or “P2P software installation check result”) in the business using the system, Items that were excluded from systematization as a result of studying improvement measures when a certain "prevention of information leakage" could not be achieved, and were not included in the business reform support method of this embodiment (below, We have also developed a system for the “entrance / exit check system” that handles “existence of entry / exit to the security area”, which is sometimes referred to as “excluded data”), and the “entrance / exit time” is the intended data. It is necessary to make a decision.

  Further, for example, from the analysis result 152 in the data analysis (S150), when a tendency that the risk of leaking information is higher as the Web browsing time on the Internet is longer is found from the survey result on the person who leaked information. In addition, it is necessary to set an item (hereinafter referred to as “unintentional data”) that has not been recognized in the business design (S110) as a new management item, “Web browsing time of each user”. Make a decision.

  Thereafter, the process returns to the business design (S110), and a cycle of setting a reform / improvement target again based on the formulated improvement measures is realized. In the above example, when “Web browsing time of each user” is newly set as a management item, for example, “Web browsing time of each user” is different from “External mail check system” already developed. It is designed as a goal of reform and improvement to add functions so that they can be managed from the above system or to newly develop and introduce a “Web browsing time recording system”.

  The cycle consisting of the above steps is a PDCA improvement cycle consisting of business design (Plan), system development and service provision (Do), data collection and data analysis (Check), and improvement plan formulation (Action). By repeatedly executing the cycle with the client company, it is possible to support the steady improvement of the business of the client company and contribute to the establishment of the business and the achievement of reform and improvement.

  Personnel such as consultants, associates, and analysts who support the PDCA improvement cycle are those of the same organization as IT vendors that perform system development (S120), or those that can work closely together, and system development (S120). Is desirable because it enables easy cooperation with customers and seamless support for client companies. In addition, when the customer company can be executed independently by continuing the PDCA improvement cycle, personnel such as consultants, associates, and analysts are not necessary, and the support for the customer company ends.

Data correlation
FIG. 2 is a diagram showing an example of the correlation of each data (item) in the business reform support method of the present embodiment. In FIG. 2, the management items 300 designed in the task design (S 110) of FIG. 1 are roughly divided into intention data 310 and non-target data 320. The management item information 301 in FIG. 1 includes list information such as the item name of the management item 300. In addition to the management item 300, there is unintentional data 330 that is not recognized at the time of business design (S110).

  As described above, the intention data 310 is data intended as a management target in the business reform support method of the present embodiment, and the non-target data 320 is listed as a management item, but is not included in the systemization target. This is an item that was not a management target in the business reform support method of the present embodiment.

  The intention data 310 is divided into in-business intention data 311 and non-business intention data 312 as described above. The in-business intention data 311 is data handled (managed) by the business system developed by the system development (S120), is included in the business system data 201 output from the business system, and is networked automatically or manually. It is possible to collect through. The business system data 201 may include data that does not correspond to the management item 300.

  The out-of-business intention data 312 is data that is not managed by the business system developed by the system development (S120), and is included in the other system data 211 or the non-system data 212. The other system data 211 is data that is managed and output by another business system or the like, and can be collected automatically or manually via a network or the like. Further, the non-system data 212 is data managed by means other than the system such as a paper medium and needs to be collected manually.

  In the data collection (S140) of FIG. 1, the intention data 310 is collected, and in the data analysis (S150), an analysis is performed based on the collected intention data 310, and an analysis result 152 is output. In the improvement plan formulation (S160), the improvement plan is formulated based on the analysis result 152. As a result, the business reform support method according to the present embodiment is newly created as the intention data 310 from the non-target data 320 and the unintended data 330. In some cases, what is included in the management target in the system is extracted.

[Business reform support system]
The execution of the PDCA improvement cycle by the business reform support method of the present embodiment described above can be supported by a computer system. FIG. 3 is a diagram showing an outline of a configuration example of a business reform support system that supports the business reform support method according to the present embodiment.

  The business reform support system 100 is configured by a computer system such as a server or a PC, and is connected to a business system 200 that performs business of a customer company via a network 400 such as an in-house LAN or an intranet of the customer company. A client terminal 500 including a PC or the like is connected via the network 400.

  The business reform support system 100 can support the execution of a PDCA improvement cycle for a plurality of business operations at a client company, and can be connected to a plurality of business systems 200. Each business system 200 holds business system data 201 output by providing each service. It is also possible to connect to a system 210 other than the business system 200 to be supported (which may be another business system 200). Each other system 210 holds other system data 211 output by providing each service.

  The business reform support system 100 includes, for example, a flow management unit 110, a data collection unit 120, a data analysis unit 130, and an input / output unit 140, and further includes status data 151 in the form of a database or a file, and the above-described units. Each item of management item information 301, in-business intention data 311, non-business intention data 312, and analysis result 152 is stored for each business (business system 200).

  The flow management unit 110 manages the execution of the PDCA improvement cycle shown in FIG. 1 for each business as a workflow. Status information such as which step is being executed for each PDCA improvement cycle is recorded and managed in the status data 151, control of execution start timing of the next step, and user (consultant, associate, analyst, etc.) Allocate / instruct step execution, manage progress, manage past performance, etc.

  The flow management unit 110 may be realized by, for example, an application program that runs on a web server program (not shown), or may use functions such as general-purpose groupware software. Each user (consultant, associate, analyst, etc.) accesses the business reform support system 100 via, for example, a Web browser on the client terminal 500, so that each step of the PDCA improvement cycle is controlled by the workflow control by the flow management unit 110. The execution instruction is received and the process is executed.

  The data collection unit 120 collects necessary data (intention data) from the business system data 201 or other system data 211 output from each business system 200 or other system 210 by an operation or request by automatic or associate, Recorded as intention data 311 or non-business intention data 312. Further, if possible, the non-system data 221 is captured and recorded as out-of-business intention data 312. That is, the data collection (S140) process in the PDCA improvement cycle of FIG. 1 is executed. When collecting automatically, for example, necessary data is collected from the business system data 201 and other system data 211 by a batch program that is periodically started.

  Furthermore, the data of the in-business intention data 311 or the non-business intention data 312 is compared with a predetermined reference value or threshold value, and an alert by a warning message or a notification mail is output when these values are exceeded. Good. As a result, it is possible to detect situations where it is difficult to establish business and achieve reform / improvement at an early stage, and to advance the PDCA improvement cycle in a timely manner to the steps of data analysis (Check) and improvement plan formulation (Action). it can.

  The data analysis unit 130 performs standard / atypical analysis at various points based on the in-business intention data 311 and the non-business intention data 312 collected by the data collection unit 120 in response to an operation / request by an analyst. Record in result 152. That is, the data analysis (S150) process in the PDCA improvement cycle of FIG. 1 is executed. In the case of routine analysis, for example, aggregation / analysis is performed by an operation application program or a spreadsheet program macro program on a Wb server program (not shown). In the case of atypical analysis, for example, interactive management of database management software Data can be tabulated and analyzed using database search and spreadsheet software using the interface.

  The input / output unit 140 provides an interface for referring to and registering data with respect to the management item information 301, in-business intention data 311, out-of-business intention data 312, and analysis result 152 by the user. For example, data is referred and registered using an interactive interface of an application program or database management software.

  By using this business reform support system 100, the PDCA improvement cycle consisting of the above-mentioned business design (Plan), system development and service provision (Do), data collection and data analysis (Check), and improvement plan formulation (Action) It can be executed easily and in a timely manner, and it can contribute to the establishment of business and the achievement of reform and improvement by supporting steady improvement of the business of client companies. In addition, since the status of reform / improvement of a plurality of operations of a client company can be centrally managed, managers and managers can easily grasp the status of reform / improvement of operations.

  As described above, according to the business reform support method of the present embodiment, for the business introduction / reform of the client company, the PDCA improvement cycle is continuously carried out together with the client company, so that the work after the introduction of the system. Even for client companies that are unable to carry out reforms and improvements on their own, they can achieve business introduction and reform, contributing to the expansion and efficiency of client companies, response to systems, and management risk reduction.

  As mentioned above, the invention made by the present inventor has been specifically described based on the embodiment. However, the present invention is not limited to the embodiment, and various modifications can be made without departing from the scope of the invention. Needless to say.

  The present invention relates to a business reform support method and a business reform support system for supporting the establishment of a business after the introduction of the system and the achievement of the targeted reform / improvement when promoting the introduction / reform of the business by introducing a system using IT in a company. Is available.

DESCRIPTION OF SYMBOLS 100 ... Business reform support system, 110 ... Flow management part, 120 ... Data collection part, 130 ... Data analysis part, 140 ... Input / output part, 151 ... Status data, 152 ... Analysis result,
200 ... Business system, 201 ... Business system data, 210 ... Other system, 211 ... Other system data, 221 ... Non-system data,
300 ... Management item, 301 ... Management item information, 310 ... Intent data, 311 ... In-business intention data, 312 ... Non-business intention data, 320 ... Non-target data, 330 ... Unintended data,
400: Network, 500: Client terminal.

Claims (4)

A business reform support system that supports the achievement of business reform and improvement and the establishment of business through the introduction of business systems,
Plan process for designing business flow and management items for realizing reform / improvement of the business of the company, developing the business system for executing the business according to the business flow, and providing the service by the business system Managing the reform / improvement cycle as a workflow consisting of a Do process, a Check process for collecting and analyzing data obtained by providing services through the business system, and an Action process for formulating improvement measures based on the data analysis results The flow management department,
Among the management items designed in the Plan process, it is a management target by the business reform support system, and is intended to be managed by the business system, and is a management target by the business reform support system. A management item recording unit that classifies and records non-business intention data that is not handled by the business system,
In the Check process, the business reform support system collects the in-business intention data from the business system and records it in the management item recording unit, collects the non-business intention data from other than the business system and manages the management Recorded in the item recording unit, the business intent data and the out-of-business intention data recorded in the management item recording unit, by the business reform support system, based on the instructions,
In the Action step, the management reforming system converts the management items classified into the in-business intention data and the out-of-business intention data in the management item recording unit based on an instruction based on the content of the improvement measure. A business reform support system for changing the contents of the management items to be classified. In the business reform support system according to claim 1,
In the Check step, the business reform support system compares the in-business intent data or the out-of-business intent data recorded in the management item recording unit with a preset threshold value, respectively, and exceeds the threshold value. Output a warning to
The said flow management part is a business reform support system which advances the said workflow to the analysis process in the said Check process, and the said Action process with the said warning. A business reform support method using a business reform support system that supports the achievement of business reform / improvement and the establishment of business by introducing a business system,
The business reform support system develops the business process for implementing the business according to the business flow, the Plan process for designing the business flow and management items for realizing the reform and improvement of the business of the company, Reforms that consist of a Do process that provides a service by a business system, a Check process that collects and analyzes data obtained by the service provided by the business system, and an Action process that formulates improvement measures based on the analysis result of the data Has a flow management process to manage the improvement cycle as a workflow,
Among the management items designed in the Plan process, the business reform support system is the management target of the business reform support system and is handled by the business system, and the business reform support system A management item recording unit for classifying and recording non-business intention data that is to be managed but is not handled by the business system,
In the Check process, the business reform support system collects the in-business intention data from the business system and records it in the management item recording unit, and collects the non-business intention data from other than the business system and manages the management Recorded in the item recording unit, for the in-business intention data and the out-of-business intention data recorded in the management item recording unit by the business reform support system, based on the instructions,
In the Action step, the management item is classified into the in-business intention data and the non-business intention data by the management item recording unit based on an instruction based on the content of the improvement measure by the business reform support system. A business reform support method for changing contents of the management items to be classified. In the business reform support method according to claim 3,
In the Check step, the business reform support system compares the in-business intent data or the out-of-business intent data recorded in the management item recording unit with preset threshold values, respectively, and exceeds the threshold value. Output a warning to
In the flow management process, the workflow is advanced to the analysis process in the Check process and the Action process in accordance with the warning.

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