JP5163185B2 - Customer information management device, customer information management method, and customer information management program - Google Patents

Description

  The present invention relates to a customer information management device, a customer information management method, and a customer information management program, and more particularly to a customer information management device, a customer information management method, and a customer information management program for managing customer information in mail order sales.

  In the form of mail order currently being conducted, merchandise is sold by a method in which an order is received from a customer by telephone and the ordered product is delivered to the customer by home delivery or the like. At stores that carry out mail order, a computer for managing customer information is provided, and customer information such as the name of the customer who once purchased the product and the address of the delivery destination is registered in the database. Then, this information is read out next time when the same customer uses it, so that the trouble of re-inputting the customer information can be saved.

  When a customer purchases a product by mail order, customer information, which is his own information, is transmitted to the store operator by telephone. The customer information is generally a delivery address or contact information of a product such as a name, address, telephone number, and e-mail address. Such information is notified to the operator when the customer first uses the mail order, and is registered in the computer together with the order information of the product.

  In order to manage such information, the computer sets information for specifying the customer information for one customer. In stores that accept orders by telephone, there is a method of using a telephone number, which is one of customer information, as this information. In such a store, when a call is received from a customer, the telephone number of the caller is acquired to identify the customer. Further, customer information associated with the telephone number is automatically acquired and notified to the operator. Thereby, the information registered last time can be reused, and the trouble of reconfirming and inputting customer information between the operator and the customer can be saved (for example, see Patent Document 1).

  In some stores, the mail order form accepts orders on the Internet instead of accepting orders over the phone. In this case, for example, an ID associated with the customer information is newly generated using alphanumeric characters, and a password is set so that an unspecified person cannot use the ID. And the method of specifying customer information by the input of this ID and a password is known (for example, refer patent document 2).

Here, in the case of a store that accepts orders by telephone, it is not necessary to set an ID or password because the caller can be determined by the telephone number. If an ID or password is set, the dialogue between the operator and the customer may be complicated. Therefore, in the case of a store that accepts orders over the telephone, the customer is generally specified by the telephone number of the customer as in the method described in Patent Document 1.
Japanese Patent Laid-Open No. 2000-194554 JP 2001-312662 A

  However, in the method described in Patent Document 1, a telephone number which is one piece of customer information is used as information for specifying a customer, but such information may be changed. For example, when an order is received when a telephone number is changed due to moving or the like, there is a problem that another customer information is acquired or treated as unregistered. It is not preferable in terms of security that another customer information is acquired and the operator acquires a name of a person other than the customer from the customer. In addition, even though the same customer has already been registered because it is treated as unregistered, it will be re-registered with a different phone number, increasing unnecessary data and complicating information. The problem of squeezing.

  The present invention has been made in view of these points, and an object of the present invention is to provide a customer information management device, a customer information management method, and a customer information management program that can suppress duplicate registration of information related to the same customer.

In order to solve the above problems, a customer information management device is provided. This customer information management device manages customer information in mail order sales. This customer information management device includes customer information storage means, order reception means, customer information search means, and customer information update means. The customer information storage means stores customer information composed of a plurality of information related to customers. Order receiving means receives the order information comprising at least is one orderer information of the information to a customer orders included in the customer information. Based on the order information received by the order receiving means, the customer information searching means searches for customer information that matches at least one of the orderer information among the customer information stored in the customer information storage means. When customer information corresponding to a customer is specified from a list of customer information as a result of the search by the customer information search unit, the customer information update unit uses the information included in the specified customer information to When the shortage information is complemented and a change in customer information is accepted, this change is reflected in the orderer information, and the corresponding customer information stored in the customer information storage means is updated according to the change. Further, the customer information search means outputs a search result screen displaying a list of customer information as a search result, and when a selection operation of one customer information is accepted from the search result screen, the selected customer information The orderer information screen displaying the orderer information supplemented by the above is output.

According to such a customer information management device, the order receiving means receives order information including orderer information that is an order from a customer and is at least one of information included in the customer information. Based on the order information received by the order receiving means, the customer information search means searches for customer information that matches at least one piece of orderer information among the customer information stored in the customer information storage means. . The customer information search means outputs a search result screen displaying a list of customer information as a search result. Furthermore, when customer information corresponding to a customer is specified from a list of customer information as a result of the search by the customer information search means by the customer information update means, the orderer uses information included in the specified customer information. lack of information in the information Ru is complemented. The customer information retrieval means outputs an orderer information screen displaying the supplemented orderer information. When the customer information change is accepted, the customer information update means reflects this change in the orderer information, and the customer information stored in the customer information storage means is updated.

  In order to solve the above problems, a customer information management method for performing the same processing as that of the customer information management apparatus and a customer information management program for causing a computer to function in the same manner as the customer information management apparatus are provided.

  According to the customer information management device, the customer information management method, and the customer information management program, it is possible to suppress duplicate registration of customer information related to the same customer.

Hereinafter, embodiments will be described in detail with reference to the drawings. First, an outline of the present embodiment will be described, and then specific contents of the present embodiment will be described.
FIG. 1 is a conceptual diagram of the present embodiment. A customer information management apparatus 1 shown in FIG. 1 manages customer information in mail order. Mail order is a form of sales in which an operator accepts an order on behalf of a customer by telephone or the like and, for example, a product ordered by bank transfer or cash on delivery is shipped to a customer from a store inventory. The customer information management apparatus 1 includes customer information storage means 1a, order reception means 1b, customer information search means 1c, and customer information update means 1d.

  The customer information storage unit 1a stores customer information. Customer information is a group of information for one customer including the customer's name, address and contact information. The customer information storage means 1a accepts a customer information search request from the customer information search means 1c. The customer information storage unit 1a accepts the update of customer information by the customer information update unit 1d.

  The order receiving means 1b receives proxy order information input by an operator. Proxy order information is information received by the operator on behalf of an order from a customer. The proxy order information includes information related to the product and at least one piece of customer information (hereinafter referred to as customer search information).

  The customer information search means 1c searches for customer information that matches the customer search information input to the order reception means 1b among the customer information stored in the customer information storage means 1a. The customer information search means 1c outputs a list of search results to a display device (not shown) directly connected to the customer information management device 1 or a terminal device (not shown) connected via a network or the like.

  The customer information update unit 1d receives selection of customer information of a customer who has received an order this time out of the customer information displayed in the list of search results by the customer information search unit 1c. Then, when there is a change in the selected customer information, the customer information update unit 1d reflects the change. Then, the customer information updating unit 1d supplements all of the customer information that is lacking in the proxy order information, including the change, regardless of whether the customer information has been changed or not. Here, the customer information missing in the proxy order information is information that the operator has not confirmed with the customer. For example, when the operator confirms only the name to the customer, the address and contact information are supplemented. Information in which customer information is supplemented to proxy order information in this way is the order information. When the order is confirmed with the order information, the customer information updating unit 1d stores the customer information reflecting the change in the customer information storage unit 1a.

Hereinafter, the present embodiment will be described in detail with reference to the drawings.
FIG. 2 is a diagram showing a system configuration of the present embodiment. In the mail order system shown in FIG. 2, the order window 20 and the customer information management apparatus 100 are connected to each other via the network 10.

  The customer orders goods from the operator of the order window 20 by telephone or the like. When a customer orders a product from the operator, the customer notifies the name and quantity of the product to be ordered. Further, the customer notifies the operator of at least one of customer information related to the customer. The operator inputs the contents of the order to the terminal devices 21 and 22 on behalf of them.

The terminal devices 21 and 22 transmit information input by the operator on behalf of the customer information management device 100 via the network 10.
The customer information management device 100 accepts proxy orders from the terminal devices 21 and 22. The customer information management device 100 transmits search and order results to the terminal devices 21 and 22 according to the accepted proxy order.

Next, the hardware configuration of the customer information management apparatus 100 will be described.
FIG. 3 is a diagram illustrating a hardware configuration of the customer information management apparatus. The customer information management apparatus 100 is entirely controlled by a CPU (Central Processing Unit) 101. A random access memory (RAM) 102, a hard disk drive (HDD) 103, a graphics processing device 104, an input interface 105, and a communication interface 106 are connected to the CPU 101 via a bus 107.

  The RAM 102 temporarily stores at least a part of OS programs and application programs to be executed by the CPU 101. The RAM 102 stores various data necessary for processing by the CPU 101.

The HDD 103 stores data handled by the OS and application programs on the customer information management apparatus 100.
A monitor 11 is connected to the graphic processing device 104. The graphic processing device 104 displays an image on the screen of the monitor 11 in accordance with a command from the CPU 101.

  A keyboard 12 and a mouse 13 are connected to the input interface 105. The input interface 105 outputs a signal sent from the keyboard 12 or the mouse 13 to the CPU 101 via the bus 107.

  The communication interface 106 is connected to the network 10. The communication interface 106 transmits / receives data to / from another computer via the network 10.

The terminal devices 21 and 22 can also be realized by a hardware configuration similar to that of the customer information management device 100.
With the hardware configuration as described above, the processing functions of the present embodiment can be realized.

Next, the functional configuration of the customer information management apparatus 100 will be described.
FIG. 4 is a block diagram illustrating functions of the customer information management apparatus. The customer information management apparatus 100 shown in FIG. 4 manages customer information in mail order sales. Mail order sales is a sales form in which an operator accepts an order on behalf of a customer by telephone or the like, and a product ordered by a specific payment method is shipped to the customer from a store inventory or the like. In the present embodiment, mail order for corporate customers will be described as an example. The customer information management apparatus 100 includes a customer information storage unit 111, an order information storage unit 112, an order reception unit 113, a customer information search unit 114, a customer information update unit 115, and an order registration unit 116.

  The customer information storage unit 111 stores customer information. Customer information is a group of information for one customer including the customer's name, address and contact information. The customer information storage unit 111 accepts a customer information search request from the customer information search unit 114. In addition, the customer information storage unit 111 receives an update of customer information by the customer information update unit 115.

  The order information storage unit 112 stores order information. The order information is information related to the product received from the customer and includes customer information. The information regarding the product is, for example, the name and quantity of the product that has been ordered. Based on the order information, the product is shipped to the customer. The order information storage unit 112 stores order information based on the order registration request from the order registration unit 116.

  The order receiving unit 113 receives proxy order information input by an operator. Proxy order information is information received by the operator on behalf of an order from a customer. The proxy order information includes customer search information that is at least one of information related to products and customer information.

  The customer information search unit 114 searches for customer information including the customer search information input to the order reception unit 113 among the customer information stored in the customer information storage unit 111. The customer information search unit 114 outputs a list of search results to the terminal devices 21 and 22.

  The customer information update unit 115 reflects the change in the customer information of the customer who has received the current order among the customer information displayed in the list of search results by the customer information search unit 114. Then, the customer information updating unit 115 stores the customer information reflecting the change in the customer information storage unit 111. Thereafter, the customer information update unit 115 supplements all of the customer information that is lacking in the proxy order information including the changed portion regardless of whether the customer information has been changed or not. Here, the customer information missing in the proxy order information is information that the operator has not confirmed with the customer. For example, when the operator confirms only the name to the customer, the address and contact information are supplemented. Information in which customer information is supplemented to proxy order information in this way is the order information. The customer information update unit 115 outputs this order information to the order registration unit 116.

  The order registration unit 116 receives order information from the customer information update unit 115. The order registration unit 116 stores the received order information in the order information storage unit 112. In addition, the order registration unit 116 outputs the order result to the terminal devices 21 and 22.

Next, customer information stored in the customer information storage unit 111 will be described.
FIG. 5 is a diagram illustrating a data structure example of the customer information table. The customer information table 111a includes an item indicating a corporate name, an item indicating a person in charge, an item indicating an address, an item indicating a telephone number, and an item indicating an e-mail address. Information arranged in the horizontal direction of each item is associated with each other to constitute information about one customer.

  In the item indicating the corporate name, the corporate name that is the customer is set. In the item indicating the name of the person in charge, the name of the person in charge of purchasing work in the corporation indicated by the corporation name is set. In the item indicating the address, the location of the corporation that is the customer is set. In the item indicating the telephone number, the telephone number of the person in charge is set. In the item indicating the e-mail address, the e-mail address of the person in charge is set.

  In the customer information table 111a, for example, the corporation name is “A Corporation”, the person in charge is “Fujiichiro”, the address is “Chiyoda-ku, Tokyo”, the telephone number is “03-0000-0000”, and the e-mail address. Is set to information “abc@abc.com”. The customer "A Co., Ltd." is in charge of purchasing business "Fujiichiro", the location is "Chiyoda-ku, Tokyo", the contact phone number is "03-0000-0000", e-mail address Indicates “abc@abc.com”.

Next, details of processing in the customer information management apparatus 100 configured as described above will be described.
FIG. 6 is a flowchart showing a procedure of customer information update processing by the customer information management apparatus. In the following, the process illustrated in FIG. 6 will be described in order of step number.

  [Step S11] The order receiving unit 113 receives proxy order information input by an operator. The order receiving unit 113 outputs the received proxy order information to the customer information search unit 114. The proxy order information includes at least one of the information in the customer information table 111a (customer search information). The customer search information is, for example, a corporate name or a person in charge. The operator may confirm and input a plurality of information to the customer, or may confirm and input only one of them to the customer.

  [Step S12] The customer information search unit 114 matches the customer search information among the customer information stored in the customer information storage unit 111 based on the customer search information included in the proxy order information received from the order reception unit 113. Search customer information including information. For example, when the corporation name and the person in charge name are input at the time of the substitute order, the customer information with the same company name and the person in charge name is searched. Further, for example, when only the person in charge name is input at the time of proxy order, the customer information with the same person in charge name is searched.

  [Step S13] The customer information search unit 114 determines whether there is an item that matches the information input as the customer search information in the customer information table 111a. If there is an item whose information matches, the process proceeds to step S14. If no item matches the information, the process proceeds to step S18.

[Step S14] The customer information search unit 114 causes the terminal devices 21 and 22 to display a list of search results.
[Step S15] The customer information search unit 114 accepts selection of customer information corresponding to the customer by the operator from the list of search results. The customer information search part 114 receives this selection result, and determines whether the customer information of a corresponding customer exists in a search result. If customer information is selected from the list, that is, if the corresponding customer information exists, the process proceeds to step S16. If customer information is not selected from the list, that is, if the corresponding customer information does not exist, the process proceeds to step S18.

  [Step S16] The customer information updating unit 115 creates order information by complementing the missing information among the customer information selected from the list of search results among the customer information included in the proxy order information. Moreover, the customer information update part 115 receives the change of customer information as needed. The customer information is changed by rewriting the customer information displayed on the terminal devices 21 and 22 by the operator. Then, when the order is confirmed with the changed customer information, the customer information update unit 115 reflects the change in the customer information table 111a stored in the customer information storage unit 111. Further, the customer information update unit 115 outputs the order information to the order registration unit 116.

  [Step S <b> 17] The order registration unit 116 stores the order information received from the customer information update unit 115 in the order information storage unit 112. The order registration unit 116 causes the terminal devices 21 and 22 to display the order result.

  [Step S18] The customer information update unit 115 accepts input of missing information in the customer information. The missing information is confirmed by the operator with the customer and input by the operator. The customer information update unit 115 adds the customer information as new customer information to the customer information table 111a.

  In this way, since the operator only needs to acquire information necessary for searching customer information from the customer, the operator can proceed with the order quickly. When the operator selects information corresponding to the customer from the search result, information that is insufficient as customer information is automatically supplemented, so that the work efficiency is good. If there is a change in the customer information, the customer information can be changed by directly rewriting the search result, and the customer information table 111a is updated with the contents after the change. For this reason, it is possible to suppress registration of some pieces of information, for example, customer information having the same person name and telephone number but different information in the customer information table 111a.

Next, the customer information setting screen will be described.
FIG. 7 is a diagram illustrating an example of a customer information setting screen. The customer information setting screen 200 is a GUI (Graphical User Interface) that is operated by an operator to update the customer information table 111a. The customer information setting screen 200 includes a customer information list 201, an order confirmation button 202, a search button 203, and a search result list 204. The customer information setting screen 200 does not display the product ordered by the customer. The name and quantity of the product ordered by the customer are input by, for example, a product input screen displayed before the display of the customer information setting screen 200.

  Customer information is input to the customer information list 201 by the operator. Here, the input information is information that the operator confirms with the customer at the time of order among the items shown in the customer information list 201. In the customer information list 201, for example, only a corporate name may be input, or two items of a corporate name and a person in charge name may be input. A telephone number or an e-mail address may be input.

  The order confirmation button 202 is a button for confirming the order based on the displayed customer information. The order confirmation button 202 cannot be pressed unless information is input to all items in the customer information list 201, for example. In addition, by pressing the order confirmation button, the screen transits to an order confirmation screen on which order contents from the customer and customer information are displayed. The operator reconfirms the information displayed on the order confirmation screen and confirms the order.

  The search button 203 is a button for executing a search for customer information stored in the customer information storage unit 111 based on information input to the customer information list 201. In the search, for example, when information is input in the corporate name and the person in charge name of the customer information list 201, customer information including both the input corporate name and the person in charge name is searched.

  The search result list 204 displays a list of search results executed by pressing the search button 203. The contents associated with the horizontal direction of the search result list 204 constitute information related to one customer. Each search result includes a “selection” anchor, and the operator selects the corresponding customer information using the “selection” anchor while confirming additional information with the customer. Information existing in the selected row is set in each item of the customer information list 201. The search result list 204 in FIG. 7 is an example when a search is executed using only the corporate name “A Corporation”. Further, an example is shown in which the operator selects the “Select” anchor at the top of the search result list 204 and the information is reflected in the customer information list 201.

  The setting information of each item in the customer information list 201 is in an editable text box format. The operator can rewrite each item in the customer information list 201 when there is a change in the customer information. When the editing is completed, the order confirmation button 202 is pressed. When the order is confirmed by the updated customer information, the customer information is stored in the customer information storage unit 111. Further, order information including updated customer information and information related to the product is stored in the order information storage unit 112.

  In this way, customer information can be set / changed through the GUI when order processing is performed. In order to confirm the order by newly adding customer information, all the information is input to the customer information list 201 and the order confirmation button 202 is pressed. When reusing existing customer information, or when updating and confirming an order, information is input to an item to be searched in the customer information list 201 and the search button 203 is pressed. Then, a list of search results is displayed in the search result list 204, and information about customers can be selected from this list. The selected customer information is set in the customer information list 201, and this information can be updated as necessary.

  Thereby, since customer information can be searched with arbitrary information about the customer, the customer can be specified without being limited to specific information. In addition, when customer information is changed, by directly changing the contents of the customer information list 201 and confirming the order, the existing customer information is also updated, so the same customer information is registered redundantly. Can be suppressed.

  In the above description, when the customer information update is accepted, the customer information is stored in the customer information storage unit 111 by confirming the order. However, the customer information update screen 200 updates the customer information. It is also possible to provide an update reflection button for reflecting only the above. In this case, the customer information storage unit 111 can be updated with the contents changed in the customer information list 201 before the order is confirmed by pressing the update reflection button.

Next, the flow of order processing between the customer, the operator, and the customer information management apparatus 100 will be described.
FIG. 8 is a sequence diagram showing a specific example of the flow of order processing. In the following, description will be given along the step numbers shown in FIG.

  [Step S21] Order information is notified from the customer to the operator at the order window. The order information includes at least one piece of information on products ordered by the customer and customer information. At least one piece of customer information is, for example, the name of a corporation to which the customer belongs or the name of the customer.

[Step S22] The operator requests the customer information management apparatus 100 to search for already registered customer information based on the customer information included in the order information.
[Step S <b> 23] The customer information management apparatus 100 displays a list of search results to the operator using the customer information setting screen 200.

  [Step S24] The operator requests the customer to provide additional information in order to identify information corresponding to the customer among the information displayed in the list of search results. Furthermore, the operator requests the customer to provide items of customer information that have changed from the previous registration.

[Step S25] The customer notifies the operator of the requested information.
[Step S26] The operator selects corresponding customer information from the customer information setting screen 200 based on the notified information.

[Step S27] The customer information management apparatus 100 displays the selected information on the customer information setting screen 200.
[Step S <b> 28] The operator rewrites the customer information that has been changed from the information notified by the customer using the customer information setting screen 200. Then, the operator confirms the order with the rewritten customer information. Then, the customer information management apparatus 100 stores the changed customer information so that it can be used at the time of receiving an order from the same customer next time.

[Step S29] The customer information management apparatus 100 displays an order confirmation screen to the operator.
[Step S30] The operator notifies the customer that the order has been completed.

  In this way, since the operator only needs to acquire information necessary for searching customer information from the customer, the operator can proceed with the order quickly. When the operator selects information corresponding to the customer from the search result, information that is insufficient as customer information is automatically supplemented, so that the work efficiency is good. If there is a change in the customer information, the customer information can be changed by directly rewriting the search result, and the customer information table 111a is updated at the same time as confirming the order with the changed content. For this reason, it is possible to prevent some information, for example, duplicate information with the same person name and telephone number and other information different from being registered in the customer information table 111a.

  In the present embodiment, an example is shown in which an operator accepts a customer's order on behalf of the operator. However, a terminal device used by the customer is connected via a network with limited connection sources such as a VPN (Virtual Private Network) and a dedicated line. When the customer information management apparatus 100 is connected, the customer may directly input his / her information using a GUI provided by the customer information management apparatus 100, for example.

  As described above, the customer information management device, the customer information management method, and the customer information management program have been described based on the illustrated embodiment. However, the present invention is not limited to these, and the configuration of each unit is an arbitrary configuration having the same function. Can be substituted. Moreover, other arbitrary structures and processes may be added to these. These may be a combination of any two or more configurations (features) of the above-described embodiments.

  The above processing functions can be realized by a computer. In that case, a program describing the processing contents of the functions that the customer information management apparatus 100 should have is provided. By executing the program on a computer, the above processing functions are realized on the computer.

  The program describing the processing contents can be recorded on a computer-readable recording medium. Examples of the computer-readable recording medium include a magnetic recording device, an optical disk, a magneto-optical recording medium, and a semiconductor memory. Examples of the magnetic recording device include an HDD, a flexible disk (FD), and a magnetic tape (MT). Optical disks include DVD (Digital Versatile Disc), DVD-RAM, CD-ROM (Compact Disc-Read Only Memory), CD-R (Recordable) / RW (ReWritable), and the like. Magneto-optical recording media include MO (Magneto-Optical disk).

  When the program is distributed, for example, a portable recording medium such as a DVD or CD-ROM in which the program is recorded is sold. It is also possible to store the program in a server computer and transfer the program from the server computer to another computer via a network.

  The computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. Then, the computer reads the program from its own storage device and executes processing according to the program. The computer can also read the program directly from the portable recording medium and execute processing according to the program. In addition, each time the program is transferred from the server computer, the computer can sequentially execute processing according to the received program.

It is a conceptual diagram of this Embodiment. It is a figure which shows the system configuration | structure of this Embodiment. It is a figure which shows the hardware constitutions of a customer information management apparatus. It is a block diagram which shows the function of a customer information management apparatus. It is a figure which shows the example of a data structure of a customer information table. It is a flowchart which shows the procedure of the update process of customer information by a customer information management apparatus. It is a figure which shows the example of the setting screen of customer information. It is a sequence diagram which shows the specific example of the flow of order processing.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Customer information management apparatus 1a Customer information storage means 1b Order reception means 1c Customer information search means 1d Customer information update means

Claims (7)

In a customer information management device that manages customer information in mail order sales,
Customer information storage means for storing the customer information composed of a plurality of pieces of information about the customer;
Order receiving means for receiving order information including orderer information which is an order from the customer and is at least one of the information included in the customer information;
Based on the order information received by the order receiving means, customer information search means for searching for customer information that matches at least one of the orderer information among the customer information stored in the customer information storage means. When,
When the customer information corresponding to the customer is specified from the list of customer information that is a result of the search by the customer information search means, the information included in the specified customer information is used in the orderer information. When the change of the customer information is accepted, the change is reflected in the orderer information, and the corresponding customer information stored in the customer information storage means is changed according to the change. Customer information update means to update;
I have a,
The customer information search means outputs a search result screen displaying a list of the customer information as a result of the search, and is selected when one selection operation of the customer information is accepted from the search result screen. Outputting an orderer information screen displaying the orderer information supplemented by the customer information;
A customer information management device characterized by that.   The customer information update means responds to the changed orderer information when a predetermined input operation is received after receiving a change to the orderer information displayed on the orderer information screen. The customer information management apparatus according to claim 1, wherein the customer information stored in the customer information storage unit is updated.   The customer information update unit receives a change to the orderer information displayed on the orderer information screen, and then receives a confirmation operation for confirming an order using the changed orderer information. 3. The customer information management apparatus according to claim 2, wherein the customer information stored in the customer information storage means is updated.   The customer information update means executes update of the customer information stored in the customer information storage means when receiving a selection operation for an update request image displayed on the orderer information screen. The customer information management device according to claim 2.   5. The customer information according to claim 1, wherein the customer information includes at least one of a corporate name to which the customer belongs, a person in charge name, an address, a telephone number, and an e-mail address. Customer information management device. In a customer information management method for managing customer information in mail order sales, a computer,
Receiving order information including orderer information which is an order from a customer and is at least one of information included in the customer information;
Based on the received order information, the customer information stored in the customer information storage means for storing information for managing the customer is searched for the customer information that matches at least one of the orderer information. , Output a search result screen displaying a list of the customer information as a result of the search,
When the customer information corresponding to the customer is specified in the list of customer information displayed on the search result screen, the information included in the specified customer information is used to provide the missing information in the orderer information. And output the orderer information screen displaying the supplemented orderer information,
When the change of the customer information is accepted, the change is reflected in the orderer information, and the corresponding customer information stored in the customer information storage means is updated according to the change.
A customer information management method characterized by the above.
  In customer information management program to manage customer information in mail order sales,
  Computer
  Customer information storage means for storing the customer information composed of a plurality of pieces of information about the customer;
  Order receiving means for receiving order information including orderer information which is an order from the customer and is at least one of information included in the customer information;
  Based on the order information received by the order receiving means, customer information search means for searching for customer information that matches at least one of the orderer information among the customer information stored in the customer information storage means. ,
  When the customer information corresponding to the customer is specified from the list of customer information that is a result of the search by the customer information search means, the information included in the specified customer information is used in the orderer information. When the change of the customer information is accepted, the change is reflected in the orderer information, and the corresponding customer information stored in the customer information storage means is changed according to the change. Customer information update means to update,
  Function as
  The customer information search means outputs a search result screen displaying a list of the customer information as a result of the search, and is selected when one selection operation of the customer information is accepted from the search result screen. Outputting an orderer information screen displaying the orderer information supplemented by the customer information;
  A customer information management program characterized by that.

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