JP2018151934A - Information processing device, portable terminal device, information processing system, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily and accurately distinguish and register a new order and an additional order while suppressing the occurrence of an illegal order from a mobile terminal device, a mobile terminal device, an information processing system, and a program. I will provide a. SOLUTION: An ordering server 50 is provided in each of a plurality of facilities installed in a place where goods or services are provided, and reads an information holding medium that holds equipment information that can individually identify each of the plurality of facilities. By the input unit 60 and the input unit 60, which include the equipment information and the terminal-specific information for identifying the mobile terminal device and accept the input of the order information for ordering the goods or services from the mobile terminal device for acquiring the equipment information. When the equipment information for which input is received is consistent and the terminal-specific information is not registered, the order information is registered as a new order, the equipment information is consistent, and the terminal-specific information is It includes a registration unit 63 for registering order information as an additional order when it has been registered. [Selection diagram] Fig. 3

Description

  The present invention relates to an information processing device, a mobile terminal device, an information processing system, and a program.

  An ordering system generally used in restaurants, taverns and other stores includes order input terminal devices such as handy terminals and tablet terminal devices, ordering servers for managing orders, output devices such as printing devices and display devices, and POS ( (Point Of Sales) It includes accounting equipment such as registers.

  In a conventional ordering system, a store employee carries a store-specific order input terminal device and inputs the order contents heard from a customer into the order input terminal device. Order information including order contents input to the order input terminal device is transmitted to the ordering server via wireless communication, and order information for each visitor is managed by the ordering server.

  For example, Patent Document 1 describes a technique in which a mobile phone owned by a customer is used as an order input terminal device instead of an order input terminal device dedicated to a store. According to the technique described in Patent Document 1, the function of the order input terminal device is realized by downloading a predetermined program to a mobile phone owned by a visitor. By using a mobile phone owned by a visitor as an order entry terminal device, there is an advantage that the cost of introducing an order entry terminal device dedicated to a store can be reduced and the number of floor staff who take orders from customers can be reduced.

  However, on the other hand, since a public network such as the Internet is used for communication between the mobile phone and the ordering server, an unspecified person other than a visitor may place an illegal order for the purpose of mischief.

  In Patent Document 2, a store employee uses a mobile terminal device to acquire an unique table number by reading an IC tag provided on a table in the store, and the table number is obtained from the mobile terminal device. A technique for sending order information including is described. In this case, in addition to being able to input the table number correctly, determining the consistency of the table number can be a deterrent against unauthorized orders.

JP 2009-064348 A JP 2011-204227 A

  By the way, when registering the order information transmitted from the mobile terminal device in the ordering server, the new order and the additional order are registered separately in order to correctly grasp the contents ordered by the customer and perform an appropriate customer service. It is also important to improve future services based on the correct ordering trend of visitors. However, conventionally, in order to discriminate between a new order and an additional order at the time of order entry, a store employee individually judges and inputs manually, or an IC tag is used as in the prior art. Even in this case, since it is necessary for the employee to rewrite the setting of the IC tag before inputting the order, if the user forgets the rewriting operation of the IC tag, it may be registered in the wrong type.

  For this reason, in addition to being able to suppress the occurrence of illegal orders from mobile terminal devices, it is desirable that order information can be easily and accurately distinguished and registered for each ordered customer, whether the order information is a new order or an additional order. Yes.

  The present invention has been made in view of the above circumstances, and it is possible to easily and accurately distinguish and register a new order and an additional order while suppressing the occurrence of an illegal order from a mobile terminal device. An object is to provide an information processing device, a portable terminal device, an information processing system, and a program.

  In order to achieve the above object, the information processing apparatus according to claim 1 is provided in each of a plurality of facilities installed in a place where goods or services are provided, and each of the plurality of facilities can be individually specified. Ordering the goods or services, including the equipment information and terminal-specific information for identifying the mobile terminal device, from the mobile terminal device that acquires the equipment information by reading an information holding medium that holds the equipment information. The order information is registered as a new order when the input unit that receives the input of the order information and the equipment information that has been input by the input unit are consistent and the terminal-specific information is unregistered. And a registration unit for registering the order information as an additional order when the facility information has consistency and the terminal-specific information has been registered.

  According to this invention, it is possible to suppress the occurrence of an illegal order from the mobile terminal device by determining the presence / absence of the consistency of the facility information, and further, only by determining the presence / absence of registration of the terminal specific information, Orders and additional orders can be easily and accurately distinguished and registered.

  The information processing apparatus according to claim 2 further includes a determination unit that determines that the facility information has consistency when the facility information is information permitted in advance in the invention according to claim 1. It is a thing.

  According to this invention, it is possible to easily determine whether or not the facility information is consistent.

  According to a third aspect of the present invention, there is provided the information processing apparatus according to the second aspect of the invention, further comprising a timekeeping unit that counts the current date and time, and the order information includes date and time information relating to the date and time when the information holding medium is read The date and time information is determined to be consistent when the time difference between the date and time indicated by the date and time information and the current date and time counted by the time measuring unit is within a predetermined range. And the registration unit registers the order information as a new order when both the facility information and the date / time information are consistent and the terminal-specific information is unregistered, and the facility information And the date and time information are consistent, and the terminal-specific information is already registered, the order information is registered as an additional order.

  According to this invention, in addition to the facility information, it is possible to further suppress the occurrence of an illegal order from the mobile terminal device by determining whether or not the date and time information is consistent.

  The information processing apparatus according to claim 4 is the information processing apparatus according to claim 3, wherein the facility information is encrypted using the date and time information as an encryption key, and the encrypted facility information is The information processing apparatus further includes a decoding unit that performs decoding using date information.

  According to this invention, it is difficult for a malicious person to know the facility information, and it is possible to further suppress the occurrence of an unauthorized order from the mobile terminal device.

  The information processing apparatus according to claim 5 is the information processing apparatus according to claim 3 or 4, wherein the registration unit generates unique slip information for the order information when the order information is registered as a new order. The facility information, the terminal-specific information, and the slip information are registered in association with each other.

  According to this invention, since slip information is registered in association with facility information and terminal-specific information, convenience for the user can be improved.

  The information processing device according to claim 6 is the information processing device according to claim 5, wherein the input unit further accepts input of the order information including the slip information from the mobile terminal device, and the registration unit includes: Both the date information and the facility information have consistency, the terminal specific information has been registered, and the slip information registered by the registration unit and the slip information received by the input unit, If the two match, the order information is registered as an additional order.

  According to the present invention, in the case of an additional order, since the order information is not registered if the registered slip information does not match the slip information that has been accepted, the occurrence of an illegal order from the mobile terminal device is further suppressed. be able to.

  The information processing apparatus according to claim 7 is the information processing apparatus according to claim 6, wherein the registration unit has consistency in both the date information and the facility information, and the terminal specific information has been registered. And the slip information registered by the registration unit matches the slip information received by the input unit, and the facility information registered by the registration unit and the facility information received by the input unit Are different from each other, the facility information registered by the registration unit is updated to the facility information received by the input unit.

  According to this invention, even when the owner of the mobile terminal device moves the facility, the destination facility can be easily specified.

  An information processing apparatus according to an eighth aspect of the present invention further includes an output unit that outputs the slip information registered by the registration unit to the portable terminal device according to any one of the fifth to seventh aspects. Is.

  According to the present invention, a conventional paper slip or the like can be made unnecessary, and convenience for the user can be improved.

  The information processing apparatus according to claim 9 is the information processing apparatus according to claim 8, wherein the order information further includes an order content of the product or service, and the output unit includes a predetermined accounting apparatus, When an order content output request including slip information is input, the order content corresponding to the slip information is output to the accounting apparatus.

  According to the present invention, the accounting process can be smoothly performed by using the slip information in cooperation with the accounting apparatus.

  The information processing apparatus according to claim 10 includes the slip information from the accounting apparatus in which the registration unit performs accounting processing according to the order content acquired from the output unit in the invention according to claim 9. When an accounting processing completion notification is input, the order information corresponding to the slip information is deleted.

  According to this invention, it is possible to delete unnecessary order information in response to the accounting processing completion notification.

  The information processing apparatus according to claim 11 is the information processing apparatus according to any one of claims 1 to 10, wherein the facility is a table used by a visitor to the place, and the facility information is the table. The information holding medium is a barcode label on which a barcode for holding the table number is printed or an IC tag for holding the table number.

  According to the present invention, it is possible to suppress the occurrence of an illegal order from the portable terminal device only by providing a barcode label or IC tag holding a table number on the table.

  On the other hand, the mobile terminal device according to claim 12 is a mobile terminal device connected to the information processing device via a network, and is provided in each of a plurality of facilities installed in a place where goods or services are provided. , An acquisition unit that acquires the facility information by reading an information holding medium that holds facility information that can individually identify each of the plurality of facilities, and a terminal specific for identifying the facility information and the mobile terminal device And a transmission processing unit that performs processing for transmitting order information for ordering the product or service to the information processing apparatus.

  According to the present invention, an effect similar to that of the information processing apparatus according to claim 1 can be obtained.

  An information processing system according to claim 13 is an information processing system comprising an information processing device and a mobile terminal device connected to the information processing device via a network, wherein the mobile terminal device is The equipment information is obtained by reading an information holding medium that is provided in each of a plurality of equipments installed in a place where goods or services are provided and that can individually identify each of the plurality of equipments An acquisition unit that performs the process of transmitting order information for ordering the product or service to the information processing device, including terminal-specific information for identifying the facility information and the mobile terminal device, The information processing device has consistency between the input unit that receives the input of the order information from the portable terminal device and the facility information that has received the input by the input unit, When the terminal specific information is not registered, the order information is registered as a new order, the equipment information has consistency, and the terminal specific information is registered, the order is registered. And a registration unit for registering information as an additional order.

  According to the present invention, an effect similar to that of the information processing apparatus according to claim 1 can be obtained.

  A program according to claim 14 is for causing a computer to function as each unit included in the information processing apparatus according to any one of claims 1 to 11.

  According to the present invention, it is possible to obtain the same effect as that of the information processing apparatus according to any one of claims 1 to 11.

  According to the present invention, it is possible to easily and accurately distinguish and register a new order and an additional order while suppressing the occurrence of an illegal order from the mobile terminal device.

It is a mimetic diagram showing an example of composition of an information processing system concerning an embodiment. It is a block diagram which shows an example of a structure of the smart phone which concerns on embodiment. It is a block diagram which shows an example of a structure of the ordering server which concerns on embodiment. It is a schematic diagram for demonstrating an example of the decoding process by the decoding part which concerns on embodiment. It is a schematic diagram which shows an example of the equipment management table information which concerns on embodiment. It is a schematic diagram which shows an example of the order management table information which concerns on embodiment. It is a schematic diagram which shows an example of the order content table information which concerns on embodiment. It is a flowchart which shows an example of the flow of a process of the order input application program which concerns on embodiment. It is a front view which shows an example of the screen displayed on the display part of the smart phone which concerns on embodiment. It is a front view which shows the other example of the screen displayed on the display part of the smart phone which concerns on embodiment. It is a flowchart which shows an example of the flow of a process of the order registration process program which concerns on embodiment. It is a flowchart which shows an example of the flow of the interruption process in the order registration process program which concerns on embodiment. It is a flowchart which shows the other example of the flow of the interruption process in the order registration process program which concerns on embodiment.

  Hereinafter, an example of an embodiment for carrying out the present invention will be described in detail with reference to the drawings.

FIG. 1 is a schematic diagram illustrating an example of a configuration of an information processing system 10 according to the present embodiment.
As shown in FIG. 1, an information processing system 10 according to the present embodiment is housed in a store that is a management target of order information, and includes a plurality of smartphones 20, an ordering server 50, a printing device 70, A display device 80 and an accounting device 90 are provided. The store according to the present embodiment is an example of a place where goods or services (services) are provided. In the present embodiment, the present invention is applied to restaurants such as restaurants and taverns that provide various foods and drinks. explain.

  In the present embodiment, a plurality of tables 40 used by customers are installed as an example of equipment in the store. Each of the plurality of tables 40 is provided with a bar code label 44 on which a bar code holding a table number 42 that can individually identify each of the plurality of tables 40 is printed. The table number 42 is an example of equipment information, and the barcode label 44 (hereinafter simply referred to as the barcode 44) is an example of an information holding medium. For example, a one-dimensional barcode or QR code (registered trademark) is used. A two-dimensional bar code or the like is applied. The equipment in the store may be other than a table, for example, a room such as a tatami room, a karaoke room, or a counter seat. For example, in the case of a tatami room, a tatami room number that can individually identify the tatami room is held in the barcode 44. Similarly, in the case of a room, a room number capable of individually specifying a room is held in the barcode 44, and in the case of a seat, a seat number capable of individually specifying a seat is held in the barcode 44. Further, the information holding medium may be other than the barcode, for example, an IC (Integrated Circuit) tag storing the table number 42 or a table number label printed with the table number 42 itself.

  The smartphone 20 according to the present embodiment is an example of a mobile terminal device, and is a smartphone owned by a store visitor. The smartphone 20 is connected to the ordering server 50 via a network N such as the Internet, a LAN (Local Area Network), or a WAN (Wide Area Network). An order entry application program (to be described later) is installed in the smartphone 20 in advance, whereby the order is input and the barcode 44 is read. The smartphone 20 acquires the table number 42 of the table 40 by reading the barcode 44 provided on the table 40. Then, the smartphone 20 transmits order information for ordering food and drink to the ordering server 50 via the network N, including at least the table number 42.

  The ordering server 50 according to the present embodiment is an example of an information processing apparatus, and is connected to the smartphone 20 via the network N. The ordering server 50 manages customer order information transmitted from the smartphone 20. The ordering server 50 is also connected to each of the printing device 70, the display device 80, and the accounting device 90. The printing device 70 prints a slip corresponding to the customer order information. The display device 80 displays order contents indicating foods and drinks and the number of foods and items which are indicated by the order information of the customers and are the target of ordering. The accounting device 90 performs accounting processing based on slip information generated for each visitor. For example, a POS register or the like is applied to the accounting device 90.

  The employee of the store prepares food and drink according to the contents of the order displayed on the display device 80, and provides food and drink to the visitor of the table 40 indicated by the table number 42 included in the order information. In addition, although this embodiment shows about the case where one ordering server 50 is installed in one store, a plurality of stores may be managed by one ordering server 50.

FIG. 2 is a block diagram illustrating an example of the configuration of the smartphone 20 according to the present embodiment.
As shown in FIG. 2, the smartphone 20 according to the present embodiment includes a control unit 21, a storage unit 22, a reading unit 23, a communication unit 24, an operation unit 25, and a display unit 26.

  The control unit 21 includes a CPU (Central Processing Unit) 21A, a ROM (Read Only Memory) 21B, a RAM (Random Access Memory) 21C, and an input / output interface (I / O) 21D. These units are connected via a bus. Are connected to each other.

  Functional units including a storage unit 22, a reading unit 23, a communication unit 24, an operation unit 25, and a display unit 26 are connected to the I / O 21D. Each of these functional units can communicate with the CPU 21A via the I / O 21D.

  The control unit 21 may be configured as a part of a main control unit that controls the overall operation of the smartphone 20.

  For example, an SSD (Solid State Drive), a flash memory, or the like is used as the storage unit 22. The storage unit 22 stores an order input application program 22A (hereinafter referred to as an order input application 22A) for executing the order input process according to the present embodiment. The order input application 22A is acquired by downloading from a website provided by a store, for example. The order input application 22A may be stored in the ROM 21B.

  The storage unit 22 stores a MAC (Media Access Control) address 22B, which is an example of terminal-specific information for identifying the smartphone 20. The terminal-specific information may be other than the MAC address, for example, an ID (Identification) number of a SIM (Subscriber Identity Module) card, and if the visitor is registered as a store member, the visitor's member It may be a number. The MAC address 22B may be stored in the ROM 21B.

  An image sensor such as a CCD (Charge Coupled Device) image sensor that captures and reads the barcode 44 holding the table number 42 is applied to the reading unit 23. When the IC tag in which the table number 42 is stored is to be read, a wireless communication unit that performs short-distance wireless communication with the IC tag is applied to the reading unit 23. When the table number label on which the table number 42 itself is printed is to be read, an image sensor such as a CCD image sensor is applied to the reading unit 23.

  The communication unit 24 is connected to the network N and communicates with the ordering server 50 via the network N. In this example, the communication unit 24 and the network N are connected wirelessly.

  The operation unit 25 is provided with a power button, various operation buttons, and the like. As the display unit 26, for example, a liquid crystal display (LCD), an organic EL (Electro Luminescence) display, or the like is used. The display unit 26 has a touch panel for the owner (customer) to operate the smartphone 20 integrally with the display surface.

  In the present embodiment, the smartphone 20 is described as an example of the mobile terminal device. However, for example, a tablet terminal device or a portable notebook PC (personal computer) may be applied.

FIG. 3 is a block diagram showing an example of the configuration of the ordering server 50 according to the present embodiment.
As illustrated in FIG. 3, the ordering server 50 according to the present embodiment includes a control unit 51, a storage unit 52, a communication unit 53, and an external device interface (external device I / F) 54.

  The control unit 51 includes a CPU 51A, a ROM 51B, a RAM 51C, and an I / O 51D, and these units are connected to each other via a bus.

  Functional units including a storage unit 52, a communication unit 53, and an external device I / F 54 are connected to the I / O 51D. Each of these functional units can communicate with the CPU 51A via the I / O 51D.

  The control unit 51 may be configured as a part of a main control unit that controls the overall operation of the ordering server 50. For example, an integrated circuit such as an LSI (Large Scale Integration) or an IC chip set is used for some or all of the blocks of the control unit 51. An individual circuit may be used for each of the blocks, or a circuit in which part or all of the blocks are integrated may be used. Each of the blocks may be provided as a single unit, or some of the blocks may be provided separately. In addition, a part of each block may be provided separately. The integration of the control unit 51 is not limited to an LSI, and a dedicated circuit or a general-purpose processor may be used.

  As the storage unit 52, for example, an HDD (Hard Disk Drive), an SSD, a flash memory, or the like is used. The storage unit 52 stores an order registration processing program 52A for executing the order registration processing according to the present embodiment. The order registration processing program 52A may be stored in the ROM 51B. The storage unit 52 stores facility management table information 52B, order management table information 52C, and order content table information 52D.

  For example, the order registration processing program 52A may be installed in the ordering server 50 in advance. Further, the order registration processing program 52A may be realized by being stored in a non-volatile storage medium, or distributed via a network and appropriately installed in the ordering server 50. As examples of nonvolatile storage media, CD-ROM (Compact Disc Read Only Memory), magneto-optical disk, HDD, DVD-ROM (Digital Versatile Disc Read Only Memory), flash memory, memory card, etc. are assumed. The

  The communication unit 53 is connected to the network N and communicates with the smartphone 20 via the network N. In this example, the communication unit 53 and the network N are connected by wire, but may be connected wirelessly.

  The external device I / F 54 is connected to each of the printing device 70, the display device 80, and the accounting device 90 as external devices, and performs communication with each of these external devices.

  Hereinafter, with reference to FIG.2 and FIG.3, the functional structure of each CPU of the smart phone 20 and the ordering server 50 is demonstrated.

  The CPU 21 </ b> A of the smartphone 20 according to the present embodiment functions as a determination unit 30, an acquisition unit 31, an encryption unit 32, an order input unit 33, and a transmission processing unit 34. The CPU 21A functions as each of these units by writing and executing the order input application 22A stored in the storage unit 22 in the RAM 21C. The CPU 21A also functions as a timer unit 35 that measures the current date and time.

  As shown in FIG. 2, the determination unit 30 of the smartphone 20 determines whether the operation instruction from the customer is an instruction to execute a barcode 44 reading process or an instruction to execute an order input process. judge.

  When the determination unit 30 determines that the barcode 44 is to be read, the acquisition unit 31 reads the barcode 44 using the reading unit 23, analyzes the read barcode 44, and acquires the table number 42. When the IC tag is to be read, the acquiring unit 31 acquires the table number 42 from the IC tag using the reading unit 23, and when the table number label is to be read, the acquiring unit 31 is the reading unit 23. The table number 42 is obtained by recognizing the table number label read by using. In addition, the acquisition unit 31 uses the time measuring unit 35 to acquire date / time information 35 </ b> A indicating the date / time when the barcode 44 is read. Furthermore, the acquisition unit 31 acquires the MAC address 22B from the storage unit 22. In this example, the URL (Uniform Resource locator) that is the address of the ordering server 50 is held in the barcode 44, and is acquired together with the desk number 42 when the acquisition unit 31 reads the barcode 44. The

  In addition, the smartphone 20 encrypts the table number 42 acquired from the barcode 44 using the date / time information 35A as an encryption key. The encryption unit 32 executes this encryption process. The encryption method may be performed using a conventionally known method, and is not particularly limited.

  On the other hand, when it is determined by the determination unit 30 that the order is input, the order input unit 33 displays a menu list on the display unit 26 and inputs the order contents 36 indicating the food and drinks to be ordered and the number of items. Accept. This menu list display screen is a screen that accepts an input of the order contents 36 indicating the food and drinks and the number of objects to be ordered by a pressing operation by a visitor. Information indicating the menu list is stored in the ordering server 50 in advance. In this example, it is assumed that the ordering server 50 is accessed based on the URL acquired from the barcode 44 and information indicating the menu list is acquired from the ordering server 50 before the order input process.

  The transmission processing unit 34 performs processing of transmitting the order information 37A (hereinafter referred to as first order information 37A) to the ordering server 50 via the communication unit 24. The first order information 37 </ b> A according to the present embodiment includes the table number 42, date / time information 35 </ b> A, and the MAC address 22 </ b> B acquired by the acquisition unit 31, and the order content 36 received by the order input unit 33. It is.

  If the URL of the ordering server 50 can be acquired in advance in the smartphone 20 and the smartphone 20 can display the menu list, an order is placed through the menu list before reading the barcode 44. The content 36 may be input. In this case, the order contents 36 are stored in a waiting state for transmission in the smartphone 20, and the table number 42 is acquired by reading the barcode 44. The table number 42, the date / time information 35A, the MAC address 22B, and the order contents 36 are all included. The first order information 37 </ b> A is transmitted to the ordering server 50 at the stage where they are ready.

  On the other hand, the CPU 51A of the ordering server 50 according to the present embodiment functions as an input unit 60, a decryption unit 61, a determination unit 62, a registration unit 63, and an output unit 64. The CPU 51A functions as each of these units by writing the order registration processing program 52A stored in the storage unit 52 into the RAM 51C and executing it. The CPU 51A also functions as a timer unit 65 that clocks the current date and time.

  The input unit 60 according to the present embodiment inputs the first order information 37 </ b> A for ordering food and drink, including the table number 42 and the MAC address 22 </ b> B, from the smartphone 20 that acquires the table number 42 by reading the barcode 44. Accept. And the registration part 63 registers the 1st order information 37A as a new order, when the desk number 42 which received the input by the input part 60 has consistency, and the MAC address 22B is unregistered. On the other hand, the registration unit 63 registers the first order information 37A as an additional order when the desk number 42 is consistent and the MAC address 22B is already registered.

  According to the present embodiment, it is possible to suppress the occurrence of an unauthorized order from the smartphone 20 by determining whether or not the consistency of the table number 42 is present. Furthermore, new orders and additional orders can be easily and accurately distinguished and registered only by determining whether or not the MAC address 22B is registered.

  As illustrated in FIG. 3, the input unit 60 of the ordering server 50 receives input of the first order information 37 </ b> A transmitted from the smartphone 20 via the communication unit 53.

  When the table number 42 included in the first order information 37A is encrypted using the date / time information 35A as an encryption key, the decryption unit 61 converts the encrypted table number 42 into the date / time information 35A. Use it to decrypt (decode).

FIG. 4 is a schematic diagram for explaining an example of decoding processing by the decoding unit 61 according to the present embodiment.
In the example shown in FIG. 4, the first order information 37 </ b> A includes a store code in addition to the desk number 42, the MAC address 22 </ b> B, the date / time information 35 </ b> A, and the order details 36. The store code is information required when the ordering server 50 manages a plurality of stores, and is not required when managing one store. This store code is held in the barcode 44 and is acquired by reading the barcode 44 by the smartphone 20.

  The determination unit 62 determines whether or not the table number 42 has consistency. The consistency of the table number 42 is determined by checking with a plurality of table numbers registered in advance in the facility management table information 52B. In the facility management table information 52B, a plurality of table numbers permitted in advance are registered.

FIG. 5 is a schematic diagram illustrating an example of the facility management table information 52B according to the present embodiment.
As shown in FIG. 5, the facility management table information 52B according to the present embodiment includes a table number (for example, A01, A02, A03, etc.) that can individually identify each of the plurality of tables 40 installed in the store. ...) is registered in association with the position in the store.

  The determination unit 62 according to the present embodiment determines whether or not the table number 42 included in the first order information 37A is registered in the facility management table information 52B, and if the table number 42 is registered, the matching is performed. If the table number 42 is not registered, it is determined that there is no consistency.

  In this embodiment, in addition to the presence / absence of consistency of the table number 42, the presence / absence of consistency of the date / time information 35A is also determined. Consistency of the date / time information 35 </ b> A is determined by collating with the current date / time indicated by the timer unit 65. For example, the determination unit 62 determines whether or not the time difference between the date and time indicated by the date and time information 35A included in the first order information 37A and the current date and time measured by the timer unit 65 is within a predetermined range. . When the time difference is within the predetermined range, it is determined that the image has consistency, and when the time difference exceeds the predetermined range, it is determined that the image has no consistency. Note that the determination criterion is not limited to this, and it may be simply determined whether or not both the month and the day match.

  The registration unit 63 registers the first order information 37 </ b> A in the storage unit 52 when both the date information 35 </ b> A and the table number 42 are consistent as a result of the determination by the determination unit 62. Specifically, various types of information included in the first order information 37A are registered in each of the order management table information 52C and the order content table information 52D. In the present embodiment, the information is divided into two pieces of table information, but may be configured as one piece of table information. Hereinafter, in this embodiment, the case where the presence / absence of consistency is determined for both the date information 35A and the table number 42 will be described, but the presence / absence of consistency may be determined only for the table number 42.

FIG. 6 is a schematic diagram showing an example of order management table information 52C according to the present embodiment.
As shown in FIG. 6, the order management table information 52C includes a MAC address 22B and a desk number 42 included in the first order information 37A, and a slip number 38N which is an example of slip information unique to the first order information 37A. Is registered. In the example shown in FIG. 6, the MAC address 22B is registered as “ABC12345678”, the desk number 42 is registered as “A01”, and the slip number 38N is registered as “18”.

  According to the present embodiment, the first order information 37A is registered when both the date information 35A and the table number 42 are consistent. In this case, compared with the case where only the consistency of the table number 42 is determined, it is possible to more effectively suppress the occurrence of an illegal order from the smartphone 20. That is, even if the consistency of only the table number 42 is determined, it can be a deterrent against the occurrence of unauthorized orders, but the customer of the store reads the barcode 44 using the smartphone 20 and acquires the table number 42. For example, as long as the table number 42 is not changed, it is possible to place an order without visiting the store. In the case of a malicious person, there is a possibility that an unauthorized order is made from the smartphone 20.

In contrast, in this embodiment, the date and time indicated by the date and time information 35A is acquired at the timing when the barcode 44 is read, and if both the date and time information 35A and the table number 42 are not consistent, the order Since information is not registered, the occurrence of fraudulent orders is more effectively suppressed.
In addition, the customer reads the barcode 44 using the smartphone 20 and acquires both the date information 35A and the table number 42. There is a possibility of sending order information including both of these. In such a case, the date / time information 35A is date / time information at the time of visiting the store, and since the time difference from the current time measured by the ordering server 50 is larger than a predetermined range, it is determined that there is no consistency.

FIG. 7 is a schematic diagram showing an example of order content table information 52D according to the present embodiment.
As illustrated in FIG. 7, the slip number 38N, the MAC address 22B included in the first order information 37A, and the order content 36 are registered in the order content table information 52D. The order detail table information 52D is associated with the order management table information 52C by the MAC address 22B. Also, in the order detail table information 52D, a new / added type 39 is registered that indicates whether the received order information indicates a new order or an additional order. In this embodiment, the new / added type 39 is determined based on whether or not the MAC address 22B is registered in the order management table information 52C.

  When the determination unit 62 according to the present embodiment determines that both the date / time information 35A and the desk number 42 included in certain order information are consistent, the MAC address 22B included in the order information is further stored in the order management table. It is determined whether or not it is registered in the information 52C. When the MAC address 22B is not registered in the order management table information 52C, the determination unit 62 determines that the order information is a new order, and when the MAC address 22B is registered in the order management table information 52C, the order information Is determined to be an additional order. In the case of the first order information 37A for the first time after coming to the store, since the MAC address 22B is not registered in the order management table information 52C, the determination unit 62 determines that it is a new order.

  As a result of determination by the determination unit 62, the registration unit 63 has consistency between the date / time information 35A and the table number 42 of the first order information 37A, and the MAC address 22B is not registered in the order management table information 52C. In this case, a unique slip number 38N is generated for the first order information 37A. The registration unit 63 registers the table number 42, the MAC address 22B, and the slip number 38N in association with each other in the order management table information 52C, and the order content table 36 of the first order information 37A as a new order. Register in the information 52D.

  When the first order information 37A is registered, the output unit 64 outputs the slip number 38N registered in the order management table information 52C to the smartphone 20 via the communication unit 53.

  On the other hand, the acquisition unit 31 of the smartphone 20 acquires the slip number 38N output from the output unit 64 of the ordering server 50. The slip number 38N is used, for example, when an additional order is made or an accounting process is performed. When performing an additional order, the order input application 22A of the smartphone 20 is activated as in the case of a new order.

  Then, the acquisition unit 31 uses the reading unit 23 to read the barcode 44 of the table 40 and acquire the table number 42. In this case, when a visitor moves his / her seat and sits at a different table 40, a different table number 42 is acquired, and when the visitor does not move his / her seat and sits at the same table 40, the same table number is acquired. 42 is acquired. Then, the transmission processing unit 34 performs processing for transmitting the order information 37B (hereinafter referred to as second order information 37B) to the ordering server 50 via the communication unit 24. The second order information 37B includes the desk number 42 acquired by the acquiring unit 31, the date / time information 35A, the MAC address 22B, and the slip number 38N, and the order content 36 received by the order input unit 33. . In this example, the order content 36 included in the second order information 37B is different from the order content 36 included in the first order information 37A.

  In the present embodiment, the date / time information 35A acquired at the time when the barcode 44 is read is used to determine whether or not the order is illegal. Even if it is, the barcode 44 is read.

  The input unit 60 of the ordering server 50 receives input of the second order information 37 </ b> B transmitted from the smartphone 20 through the communication unit 53.

  The registration unit 63 has consistency in both the date / time information 35A and the table number 42 included in the second order information 37B received by the input unit 60, the MAC address 22B has been registered, and the order management. When the slip number 38N registered in the table information 52C matches the slip number 38N included in the received second order information 37B, the order content table information is set as the regular additional order with the order content 36 of the second order information 37B. Register in 52D. In the example illustrated in FIG. 7, “CCC × 1” is registered in the order content table information 52D as an additional order.

  The registration unit 63 orders the order contents 36 of the second order information 37B as an additional order when both the date / time information 35A and the table number 42 are consistent and the MAC address 22B has already been registered. It may be registered in the content table information 52D. In other words, the check of the slip number 38N is not always necessary, but if necessary, the check of the slip number 38N is also performed. If the slip number 38N does not match, it is determined that some sort of falsification has been performed. Thus, the second order information 37B may not be registered.

  According to the present embodiment, in addition to the determination of the consistency of both the date information 35A and the table number 42, whether or not the order information is a new order or an additional order is determined only by determining whether or not the MAC address 22B is registered. It can be distinguished easily and accurately. As a result, it is possible to accurately specify the customers who have ordered, that is, the customers who have made new orders and the customers who have made additional orders. For this reason, food and drink can be smoothly provided in the store. The present embodiment is also effective when a visitor who has been seated at a certain table 40 leaves and is waiting for a transaction, and the next visitor is seated at the same table 40. That is, in this case, the previous visitor table number 42 and the MAC address 22B remain registered in the order management table information 52C, but the order information from the next visitor's smartphone 20 is the same table number 42 and different. A MAC address 22B is included. For this reason, even when the order information from the next visitor is received, the order information of the previous visitor is identified. That is, even when the previous visitor's accounting is not completed, the next visitor's order can be accepted, so that the utilization rate of the desk 40 can be improved and the sales of the store can be improved.

  Further, as described above, when a visitor is moving in the case of an additional order, a table number 42 different from the table number 42 in the new order is acquired. Therefore, if the table number 42 registered in the order management table information 52C is different from the table number 42 included in the received second order information 37B, the registration unit 63 registers the table number registered in the order management table information 52C. 42 is updated to the desk number 42 included in the received second order information 37B. By updating the table number 42, the store employee can easily specify the destination seat even when the visitor moves his / her seat without permission, and does not mistakenly provide the food and beverage supply destination.

  On the other hand, when the customer performs accounting processing using the slip number 38N, for example, the employee confirms the slip number 38N displayed on the display unit 26 of the visitor's smartphone 20, and the employee confirms with the accounting device 90. Enter the slip number 38N. Note that the slip number 38N may be input from the smartphone 20 to the accounting apparatus 90 via short-range wireless or the like. Further, a bar code indicating the slip number 38N may be displayed on the display unit 26 of the smartphone 20 and may be input by being read by a bar code reader provided in the accounting apparatus 90. When the slip number 38N is input, the accounting apparatus 90 outputs an order content output request including the input slip number 38N to the ordering server 50, and inquires about the order content 36 corresponding to the slip number 38N. .

  When an order content output request including the slip number 38N is input as an inquiry from the accounting apparatus 90, the ordering server 50 outputs the order content 36 corresponding to the input slip number 38N to the order content table information 52D. And output to the accounting device 90 via the external device I / F 54. Then, the accounting apparatus 90 performs accounting processing according to the order contents 36 received from the ordering server 50, and outputs an accounting processing completion notification including the slip number 38N to the ordering server 50.

  Note that the order content 36 received by the order input unit 33 may be stored in the smartphone 20, and a barcode indicating the order content 36 may be displayed on the display unit 26 of the smartphone 20. When displaying a barcode indicating the order contents 36 on the display unit 26, the order contents 36 can be acquired simply by the accounting device 90 reading the barcode displayed on the display unit 26 by the barcode reader. Inquiries from 90 to the ordering server 50 become unnecessary.

  When the accounting processing completion notification including the slip number 38N is input from the accounting device 90, the ordering server 50 causes the registration unit 63 to input the desk number 42 and the MAC corresponding to the input slip number 38N from the order management table information 52C. The address 22B is deleted. Further, the registration unit 63 deletes the order content 36 corresponding to the slip number 38N from the order content table information 52D.

  Hereinafter, the operation of the smartphone 20 according to the present embodiment will be described with reference to FIGS. FIG. 8 is a flowchart showing an example of the processing flow of the order input application 22A according to the present embodiment. FIG.9 and FIG.10 is a front view which shows an example of the screen displayed on the display part 26 of the smart phone 20 which concerns on this embodiment.

  First, in step 100 of FIG. 8, when a customer of the store sits on the table 40 and activates the order input application 22A of the smartphone 20 owned by the customer, an initial screen 26A shown in FIG. Display. On the initial screen 26A shown in FIG. 9, “select order”, “reference order history”, “read barcode”, and “menu list” are displayed as four selectable items. If there is no order history to be referred to in the case of a new order or the like, “order history reference” may be grayed out so that it cannot be selected, or may not be displayed.

  Note that the screen shown in FIG. 9 corresponds to Japanese as an example, but a screen corresponding to a plurality of languages may be displayed for foreigners. In this case, even foreigners can smoothly enter orders, and it is desirable that there is no need to keep a menu book written in multiple languages.

  Next, in step 102, the determination unit 30 determines whether or not a predetermined item has been pressed from selectable items on the initial screen 26A shown in FIG. When it is determined that a predetermined item has been pressed (in the case of an affirmative determination), the process proceeds to step 104. When it is determined that a predetermined item has not been pressed (in the case of a negative determination), the process stands by in step 102. . The predetermined items here are “bar code reading” and “order input”.

  In step 104, the determination unit 30 determines whether or not “bar code reading” is pressed on the initial screen 26 </ b> A shown in FIG. 9. When it is determined that “bar code reading” has been pressed (in the case of affirmative determination), the process proceeds to step 106, and when it is determined that “bar code reading” has not been pressed (in the case of negative determination), step 120. Migrate to

  In step 106, the acquisition unit 31 reads the barcode 44 using the reading unit 23 and acquires the table number 42.

  In step 108, the acquisition unit 31 uses the timekeeping unit 35 to acquire date / time information 35 </ b> A indicating the date / time when the barcode 44 is read.

  In step 110, the encryption unit 32 encrypts the table number 42 using the date / time information 35A as an encryption key.

  In step 112, the acquisition unit 31 acquires the MAC address 22 </ b> B stored in the storage unit 22.

  In step 114, the transmission processing unit 34 sets the date and time information 35A acquired by the acquisition unit 31, the encrypted table number 42, and the MAC address 22B in a state of waiting for transmission in a buffer (not shown) of the CPU 21A. To do.

  In step 116, the determination unit 30 determines whether or not the slip number 38N has been received from the ordering server 50. If it is determined that the slip number 38N has been received (in the case of an affirmative determination), the process proceeds to step 118. If it is determined that the slip number 38N has not been received (in the case of a negative determination), the process proceeds to step 126.

  In step 118, the transmission processing unit 34 sets the received slip number 38N in the buffer of the CPU 21A.

  On the other hand, in step 120, the determination unit 30 determines whether or not “order input” is pressed on the initial screen 26A shown in FIG. When it is determined that “order input” has been pressed (in the case of affirmative determination), the process proceeds to step 122, and when it is determined that “order input” has not been pressed (in the case of negative determination), the process returns to step 102. .

  In step 122, the order input unit 33 displays the menu list screen 26B shown in FIG. In this example, it is assumed that the information indicating the menu list screen 26B has been acquired. However, if the information has not been acquired, the “menu list” on the initial screen 26A shown in FIG. It is good also as a form to acquire. The order input unit 33 receives the food and quantity ordered by the customer, that is, the input of the order content 36 via the menu list screen 26B. As for the number of foods and drinks, when food and drinks are selected on the menu list screen 26B, a screen for inputting the number of selected foods and drinks is displayed in a pop-up on the menu list screen 26B. May be.

  In step 124, the determination unit 30 determines whether or not the input of the order details 36 has been completed. When it is determined that the input of the order details 36 has been completed (in the case of an affirmative determination), the process proceeds to step 126. In this case, the transmission processing unit 34 sets the order content 36 for which input has been completed in the buffer of the CPU 21A. On the other hand, when it is determined that the input of the order details 36 has not ended (in the case of negative determination), the process waits until the input of the order details 36 ends in step 124. In this example, the end of the input of the order contents 36 is determined based on whether or not the “Confirm” button on the menu list screen 26B is pressed. When the “confirm” button is pressed, an order confirmation screen 26 </ b> C shown in FIG. 9 is displayed on the display unit 26. At this time, if the reading of the barcode 44 is completed, the table number 42 (A99 in this example) is displayed on the order confirmation screen 26C. The order confirmation screen 26C is a screen for displaying a list of foods and beverages corresponding to the order contents 36. When the “menu” button on the order confirmation screen 26C is pressed, the order confirmation screen 26C returns to the menu list screen 26B. You can reselect food and drink.

  In step 126, the determination unit 30 determines whether all necessary information is prepared in the buffer of the CPU 21A. When it is determined that all necessary information is not complete (in the case of negative determination), the process proceeds to step 128. When it is determined that all necessary information is complete (in the case of positive determination), the process proceeds to step 130. . Here, the necessary information is information necessary as order information. In this example, the information is date / time information 35A, encrypted desk number 42, MAC address 22B, and order contents 36. The slip number 38N is not essential information, but if it has been received from the ordering server 50, the slip number 38N is also included in the information.

  In step 128, the acquisition unit 31 displays a message for prompting acquisition of unacquired information on the display unit 26 and returns to step 102. In this example, when the unacquired information is the date / time information 35A, the encrypted table number 42, and the MAC address 22B, the first error message screen 26E shown in FIG. 10 is displayed as an example. On the other hand, when the unacquired information is the order contents 36, the second error message screen 26F shown in FIG. 10 is displayed as an example.

  In step 130, the transmission processing unit 34 requests registration of order information together with the order information including the date / time information 35A, the encrypted table number 42, the MAC address 22B, and the order contents 36 set in the buffer of the CPU 21A. The order registration request to be transmitted is transmitted to the ordering server 50. In this example, when the “Send” button on the order confirmation screen 26 </ b> C shown in FIG. 9 is pressed, an order registration confirmation screen 26 </ b> D shown in FIG. 9 is displayed on the display unit 26 as an example. Furthermore, when the “OK” button on the order registration confirmation screen 26 </ b> D is pressed, the order registration request is transmitted to the ordering server 50. When the order registration request is transmitted from the smartphone 20 to the ordering server 50 and the order registration is completed, “order history reference” on the initial screen 26A shown in FIG. 9 can be selected. When this “order history reference” is pressed, the history of the ordered order content 36 can be referred to. When the process of step 130 is completed, a series of processes of the order input application 22A are also terminated.

  Next, the operation of the ordering server 50 according to the present embodiment will be described with reference to FIG. FIG. 11 is a flowchart showing an example of the processing flow of the order registration processing program 52A according to the present embodiment, which is executed when an order registration request from the smartphone 20 is received by the input unit 60. Is started.

  First, in step 200 of FIG. 11, the decryption unit 61 decrypts (decrypts) the encrypted table number 42 included in the order information requested for order registration. It is determined whether or not the decrypted table number 42 has been successfully decoded. If it is determined that the decryption of the table number 42 has been successful (in the case of an affirmative determination), the process proceeds to step 202. If it is determined that the decryption of the table number 42 has failed (in the case of a negative determination), the process proceeds to step 204.

  In step 202, the determination unit 62 determines whether both the date information 35A and the table number 42 are consistent. If it is determined that it does not have consistency (in the case of negative determination), the process proceeds to step 204. If it is determined that it has consistency (in the case of positive determination), the process proceeds to step 206.

  In step 204, the output unit 64 outputs an error message indicating the registration failure of the order information requested for order registration to the smartphone 20 via the communication unit 53, and then ends the order registration processing program 52A. In addition, the smartphone 20 will perform the process according to an error message, if this error message is input.

  In step 206, the determination unit 62 determines whether or not the MAC address 22B included in the order information requested for order registration has been registered in the order management table information 52C. When it is determined that the MAC address 22B is not registered in the order management table information 52C (in the case of negative determination), the process proceeds to step 208, and when it is determined that the MAC address 22B is registered in the order management table information 52C (in the case of a positive determination). ), The process proceeds to step 214.

  In step 208, the registration unit 63 newly generates a slip number 38N for the order information requested for order registration.

  In step 210, the registration unit 63 registers the desk number 42 and the MAC address 22B in the order management table information 52C among the order information requested for order registration together with the newly generated slip number 38N.

  In step 212, the registration unit 63 registers the order content 36 of the order information requested for order registration in the order content table information 52D as a new order in association with the slip number 38N and the MAC address 22B.

  On the other hand, in step 214, based on the input MAC address 22B, the determination unit 62 registers the same slip number as the slip number 38N included in the order information requested to be registered in the order management table information 52C. It is determined whether it is in the slip number 38N. When it is determined that there is the same slip number 38N (in the case of an affirmative determination), the process proceeds to step 216. When it is determined that there is no same slip number 38N (in the case of a negative determination), the process proceeds to step 204 described above.

  In step 216, based on the input MAC address 22B, the determination unit 62 uses the table number that is the same as the table number 42 included in the order information requested to be registered in the order management table information 52C. It is determined whether it is within the number 42. If it is determined that there is the same table number 42 (in the case of an affirmative determination), the process proceeds to step 220. If it is determined that there is no same table number 42 (in the case of a negative determination), the process proceeds to step 218.

  In step 218, the registration unit 63 updates the table number 42 registered in the order management table information 52C to the table number 42 included in the order information requested to be registered based on the input MAC address 22B. .

  In step 220, the registration unit 63 registers the order content 36 of the order information requested for order registration in the order content table information 52D as an additional order in association with the slip number 38N and the MAC address 22B.

  Next, in step 222, the output unit 64 outputs the slip number 38N to the smartphone 20 via the communication unit 53, assuming that the order information requested for order registration has been successfully registered. The program 52A is terminated.

  Next, with reference to FIG. 12, the operation of the ordering server 50 when a menu list request is input from the smartphone 20 will be described. FIG. 12 is a flowchart showing an example of the flow of interrupt processing in the order registration processing program 52A according to the present embodiment. As an example, when the “menu list” on the initial screen 26A shown in FIG. 9 is pressed. To be executed.

  First, in step 300 of FIG. 12, the determination unit 62 determines whether the input received from the smartphone 20 via the input unit 60 is a menu list request. If it is determined that the request is a menu list request (in the case of an affirmative determination), the process proceeds to step 302. If it is determined that the request is not a menu list request (in the case of a negative determination), the process waits in step 300.

  In step 302, the output unit 64 outputs information indicating the menu list to the smartphone 20 via the communication unit 53 in response to a menu list request from the smartphone 20, and then ends the series of interrupt processing. . When information indicating the menu list is input, the smartphone 20 can display the menu list screen 26B as described above.

  Next, the operation of the ordering server 50 when an order content output request is input from the accounting apparatus 90 will be described with reference to FIG. FIG. 13 is a flowchart showing another example of the interrupt processing flow in the order registration processing program 52A according to the present embodiment, which is executed when an order content output request is input from the accounting apparatus 90.

  First, in step 400 of FIG. 13, the determination unit 62 determines whether the input received from the accounting apparatus 90 via the input unit 60 is an order content output request for requesting the output of the order content 36. When it is determined that the request is an order content output request (in the case of an affirmative determination), the process proceeds to step 402.

  In step 402, the output unit 64 searches the order detail table information 52D based on the slip number 38N input by the order detail output request, and obtains the order detail 36 corresponding to the slip number 38N as the external device I / F 54. To the accounting device 90. The accounting device 90 performs accounting processing based on the order contents 36 and outputs an accounting processing completion notification to the ordering server 50.

  In step 404, the determination unit 62 determines whether or not the input received from the accounting device 90 via the input unit 60 is an accounting process completion notification. If it is determined that it is an accounting process completion notification (in the case of an affirmative determination), the process proceeds to step 406. If it is determined that it is not an accounting process completion notification (in the case of a negative determination), the process stands by in step 404.

  In step 406, the registration unit 63 deletes the corresponding slip number 38N, desk number 42, and MAC address 22B from the order management table information 52C based on the slip number 38N included in the accounting process completion notification.

  In step 408, the registration unit 63 deletes the corresponding order content 36 from the order content table information 52D, and then ends the series of main interruption processes. Thus, a series of order management from ordering to accounting for a certain visitor is completed, and it is possible to smoothly shift to order management for the next visitor.

  As described above, the information processing apparatus, the mobile terminal apparatus, and the information processing system have been described as examples. The embodiment may be in the form of a program for causing a computer to execute the function of each unit included in the information processing apparatus or each unit included in the mobile terminal device. The embodiment may be in the form of a computer-readable storage medium storing this program.

  In addition, the configurations of the information processing apparatus and the mobile terminal apparatus described in the above embodiment are merely examples, and may be changed according to the situation without departing from the spirit of the invention.

  Further, the processing flow of the program described in the above embodiment is an example, and unnecessary steps may be deleted, new steps may be added, or the processing order may be changed within a range not departing from the gist. Good.

  Moreover, although the said embodiment demonstrated the case where the process which concerns on embodiment was implement | achieved by a software structure using a computer by running a program, it is not restricted to this. The embodiment may be realized by, for example, a hardware configuration or a combination of a hardware configuration and a software configuration.

10 Information Processing System 20 Smartphone 21 Control Unit 21A CPU
21B ROM
21C RAM
21D I / O
22 storage unit 22A order input application program (order input application)
22B MAC address 23 reading unit 24 communication unit 25 operation unit 26 display unit 26A initial screen 26B menu list screen 26C order confirmation screen 26D order registration confirmation screen 26E first error message screen 26F second error message screen 30 determination unit 31 acquisition unit 32 Encryption unit 33 Order input unit 34 Transmission processing unit 35 Timekeeping unit 35A Date / time information 36 Order contents 37A, 37B Order information 38N Voucher number 39 New / additional type 40 Table 42 Table number 44 Bar code label (bar code)
50 Ordering server 51A CPU
51B ROM
51C RAM
51D I / O
51 Control Unit 52 Storage Unit 52A Order Registration Processing Program 52B Equipment Management Table Information 52C Order Management Table Information 52D Order Contents Table Information 53 Communication Unit 60 Input Unit 61 Decoding Unit 62 Determination Unit 63 Registration Unit 64 Output Unit 65 Timekeeping Unit 70 Printing Device 80 Display device 90 Accounting device

Claims (14)

The facility information is obtained by reading an information holding medium that is provided in each of a plurality of facilities installed in a place where goods or services are provided and that can individually identify each of the plurality of facilities. An input unit that includes terminal-specific information for identifying the facility information and the mobile terminal device from a mobile terminal device, and receives input of order information for ordering the product or service;
When the facility information received by the input unit is consistent and the terminal-specific information is not registered, the order information is registered as a new order, and the facility information is consistent. And a registration unit for registering the order information as an additional order when the terminal-specific information has been registered;
An information processing apparatus comprising:   The information processing apparatus according to claim 1, further comprising a determination unit that determines that the facility information has consistency when the facility information is information permitted in advance. It further has a timekeeping part that keeps the current date and time,
The order information further includes date and time information indicating the date and time when the information holding medium was read,
The determination unit determines that the date / time information has consistency when a time difference between a date / time indicated by the date / time information and a current date / time measured by the timing unit is within a predetermined range,
The registration unit registers the order information as a new order when both the facility information and the date / time information are consistent and the terminal-specific information is unregistered, and the facility information and the The information processing apparatus according to claim 2, wherein both the date and time information have consistency and the order information is registered as an additional order when the terminal specific information has been registered. The facility information is encrypted using the date and time information as an encryption key,
The information processing apparatus according to claim 3, further comprising a decryption unit that decrypts the encrypted equipment information using the date and time information.   The registration unit, when registering the order information as a new order, generates unique slip information for the order information, and registers the facility information, the terminal specific information, and the slip information in association with each other. Item 5. The information processing apparatus according to Item 3 or 4. The input unit further accepts input of the order information including the slip information from the mobile terminal device,
The registration unit has consistency between both the facility information and the date and time information, the terminal specific information has been registered, and the slip information registered by the registration unit and the input by the input unit. The information processing apparatus according to claim 5, wherein the order information is registered as an additional order when the received slip information matches.   The registration unit has consistency between both the facility information and the date and time information, the terminal specific information has been registered, and the slip information registered by the registration unit and the input by the input unit. When the received slip information matches and the facility information registered by the registration unit is different from the facility information received by the input unit, the facility information registered by the registration unit is changed by the input unit. The information processing apparatus according to claim 6, wherein the information is updated to the facility information that has received the input.   The information processing apparatus according to claim 5, further comprising an output unit that outputs the slip information registered by the registration unit to the mobile terminal device. The order information further includes order contents of the product or service,
9. The output unit according to claim 8, wherein, when an order content output request including the slip information is input from a predetermined accounting device, the output unit outputs the order content corresponding to the slip information to the accounting device. Information processing device.   The registration unit receives the order information corresponding to the slip information when an accounting processing completion notification including the slip information is input from the accounting device that has performed the accounting processing according to the order content acquired from the output unit. The information processing apparatus according to claim 9, wherein the information is deleted. The facility is a table used by visitors to the place,
The facility information is a table number of the table,
The information processing apparatus according to claim 1, wherein the information holding medium is a bar code label on which a bar code that holds the table number is printed, or an IC tag that holds the table number. . A mobile terminal device connected to an information processing device via a network,
The facility information is obtained by reading an information holding medium that is provided in each of a plurality of facilities installed in a place where goods or services are provided and that can individually identify each of the plurality of facilities. An acquisition unit;
A transmission processor that includes terminal-specific information for identifying the facility information and the mobile terminal device, and performs processing for transmitting order information for ordering the product or service to the information processing device;
A mobile terminal device. An information processing system comprising: an information processing device; and a portable terminal device connected to the information processing device via a network,
The portable terminal device
The facility information is obtained by reading an information holding medium that is provided in each of a plurality of facilities installed in a place where goods or services are provided and that can individually identify each of the plurality of facilities. An acquisition unit;
A transmission processor that includes terminal-specific information for identifying the facility information and the mobile terminal device, and performs processing for transmitting order information for ordering the product or service to the information processing device;
With
The information processing apparatus includes:
An input unit for receiving input of the order information from the mobile terminal device;
When the facility information received by the input unit is consistent and the terminal-specific information is not registered, the order information is registered as a new order, and the facility information is consistent. And a registration unit for registering the order information as an additional order when the terminal-specific information has been registered;
Information processing system with   The program for functioning a computer as each part with which the information processing apparatus of any one of Claims 1-11 is provided.