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IN2012DN02399A - - Google Patents

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Publication number
IN2012DN02399A
IN2012DN02399A IN2399DEN2012A IN2012DN02399A IN 2012DN02399 A IN2012DN02399 A IN 2012DN02399A IN 2399DEN2012 A IN2399DEN2012 A IN 2399DEN2012A IN 2012DN02399 A IN2012DN02399 A IN 2012DN02399A
Authority
IN
India
Prior art keywords
user
contact
information
service
distribution system
Prior art date
Application number
Inventor
Jon R Jay
Jeremy A Dashe
Brock A Judkins
Donald L Kaufman
Yung-Chun Lin
Raymaond P Sharpe
Joseph D Sullivan
Thomas J Weiland
Tauseef Kidwai
Original Assignee
Amazon Tech Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US12/547,370 external-priority patent/US8600035B2/en
Priority claimed from US12/547,387 external-priority patent/US9088649B2/en
Application filed by Amazon Tech Inc filed Critical Amazon Tech Inc
Publication of IN2012DN02399A publication Critical patent/IN2012DN02399A/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0603—Catalogue creation or management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Marketing (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • Theoretical Computer Science (AREA)
  • Development Economics (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
IN2399DEN2012 2009-08-25 2010-08-25 IN2012DN02399A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US12/547,370 US8600035B2 (en) 2009-08-25 2009-08-25 Systems and methods for customer contact
US12/547,387 US9088649B2 (en) 2009-08-25 2009-08-25 Systems and methods for customer contact
PCT/US2010/046647 WO2011025824A1 (en) 2009-08-25 2010-08-25 Systems and methods for customer contact

Publications (1)

Publication Number Publication Date
IN2012DN02399A true IN2012DN02399A (en) 2015-08-21

Family

ID=43628365

Family Applications (1)

Application Number Title Priority Date Filing Date
IN2399DEN2012 IN2012DN02399A (en) 2009-08-25 2010-08-25

Country Status (7)

Country Link
EP (1) EP2471249A4 (en)
JP (2) JP6099396B2 (en)
KR (2) KR101781056B1 (en)
CN (2) CN102498707B (en)
CA (2) CA2980067A1 (en)
IN (1) IN2012DN02399A (en)
WO (1) WO2011025824A1 (en)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR101476667B1 (en) * 2013-05-10 2015-01-02 한국기술교육대학교 산학협력단 Method for providing after-sale service of electronic machine based on machine participation using social networking service sever
US9057508B1 (en) 2014-10-22 2015-06-16 Codeshelf Modular hanging lasers to enable real-time control in a distribution center
US9327397B1 (en) 2015-04-09 2016-05-03 Codeshelf Telepresence based inventory pick and place operations through robotic arms affixed to each row of a shelf
US9262741B1 (en) 2015-04-28 2016-02-16 Codeshelf Continuous barcode tape based inventory location tracking
US10003691B1 (en) * 2016-12-19 2018-06-19 Amazon Technologies, Inc. On-demand generation of a contact center
CN108093149A (en) * 2017-12-25 2018-05-29 平安科技（深圳）有限公司 Exclusive pond distribution method, electronic device and the computer readable storage medium of attending a banquet

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* Cited by examiner, † Cited by third party
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US20010054064A1 (en) * 1997-07-02 2001-12-20 Pallipuram V. Kannan Method system and computer program product for providing customer service over the world-wide web
US6493447B1 (en) * 1997-11-21 2002-12-10 Mci Communications Corporation Contact server for call center for syncronizing simultaneous telephone calls and TCP/IP communications
CN1084113C (en) * 1998-09-30 2002-05-01 华为技术有限公司 Call queuing route distribution method
US6826194B1 (en) * 1999-01-20 2004-11-30 Tadiran Telecom Business Systems Ltd. Method for serving IP users by graphically-based interaction to agents of a call center
JP2001333396A (en) * 2000-05-22 2001-11-30 Nippon Telegraph & Telephone East Corp Visual call system
JP2002108794A (en) * 2000-09-27 2002-04-12 Yamaha Corp Inquiring method
US20030002651A1 (en) * 2000-12-29 2003-01-02 Shires Glen E. Data integration with interactive voice response systems
US6850612B2 (en) * 2001-06-21 2005-02-01 Lucent Technologies Inc. End user automatic call distributor network control
JP4003929B2 (en) * 2001-08-01 2007-11-07 株式会社日立製作所 Callback reservation system and method
JP4334167B2 (en) * 2001-09-25 2009-09-30 ピーシーフェーズ株式会社 Homepage construction system and program
US7149749B2 (en) * 2002-06-03 2006-12-12 International Business Machines Corporation Method of inserting and deleting leaves in tree table structures
US7149747B1 (en) * 2002-06-27 2006-12-12 Siebel Systems, Inc. Dynamic generation of user interface components
JP4098134B2 (en) * 2003-03-27 2008-06-11 富士通株式会社 Call center system and call center program
JP4744792B2 (en) * 2003-06-26 2011-08-10 ソフトバンクモバイル株式会社 Caching system
US7558834B2 (en) * 2003-12-29 2009-07-07 Ebay Inc. Method and system to process issue data pertaining to a system
JP2005196541A (en) * 2004-01-08 2005-07-21 Nec Personal Products Co Ltd Reservation system, reservation receipt server, user terminal, program
JP2007006323A (en) * 2005-06-27 2007-01-11 Fujitsu Support & Service Kk Call center system
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JP5089182B2 (en) * 2007-01-23 2012-12-05 楽天株式会社 Information providing system, information providing method, server device, and information providing processing program
US20080288349A1 (en) * 2007-02-22 2008-11-20 Weisberg Jonathan S Methods and systems for online interactive communication
US8064584B2 (en) * 2007-04-19 2011-11-22 Art Technology Group, Inc. Method and apparatus for cross channel data processing
US8249245B2 (en) * 2007-11-13 2012-08-21 Amazon Technologies, Inc. System and method for automated call distribution
JP5169581B2 (en) * 2008-07-29 2013-03-27 沖電気工業株式会社 Call center system and call control method

Also Published As

Publication number Publication date
KR101781056B1 (en) 2017-10-23
EP2471249A1 (en) 2012-07-04
CA2980067A1 (en) 2011-03-03
CN105590247A (en) 2016-05-18
EP2471249A4 (en) 2014-01-01
WO2011025824A1 (en) 2011-03-03
JP6099396B2 (en) 2017-03-22
JP2016201854A (en) 2016-12-01
CA2771704C (en) 2017-11-07
KR20120056847A (en) 2012-06-04
JP2013503568A (en) 2013-01-31
KR20170109075A (en) 2017-09-27
CN102498707B (en) 2016-01-20
KR101848845B1 (en) 2018-04-16
CN102498707A (en) 2012-06-13
JP6415505B2 (en) 2018-10-31
CA2771704A1 (en) 2011-03-03

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