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GB2420469B - Voice response system - Google Patents

Voice response system

Info

Publication number
GB2420469B
GB2420469B GB0425748A GB0425748A GB2420469B GB 2420469 B GB2420469 B GB 2420469B GB 0425748 A GB0425748 A GB 0425748A GB 0425748 A GB0425748 A GB 0425748A GB 2420469 B GB2420469 B GB 2420469B
Authority
GB
United Kingdom
Prior art keywords
voice response
response system
voice
response
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB0425748A
Other versions
GB2420469A (en
GB0425748D0 (en
Inventor
Stephen M Alexander
Chiu-Kwan Lam
Clive Tomlinson
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange Personal Communications Services Ltd
Original Assignee
Orange Personal Communications Services Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Orange Personal Communications Services Ltd filed Critical Orange Personal Communications Services Ltd
Priority to GB0622815A priority Critical patent/GB2436906B/en
Priority to GB0425748A priority patent/GB2420469B/en
Publication of GB0425748D0 publication Critical patent/GB0425748D0/en
Priority to EP05807481A priority patent/EP1829353A1/en
Priority to PCT/GB2005/004512 priority patent/WO2006056780A1/en
Publication of GB2420469A publication Critical patent/GB2420469A/en
Application granted granted Critical
Publication of GB2420469B publication Critical patent/GB2420469B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/10—Metering calls from calling party, i.e. A-party charged for the communication
    • H04M15/12—Discriminative metering, charging or billing
    • H04M15/18—Discriminative metering, charging or billing according to duration of the call, or the communication
    • H04M15/20—Operator's time recording or indicating arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/43—Billing software details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/70—Administration or customization aspects; Counter-checking correct charges
    • H04M15/745—Customizing according to wishes of subscriber, e.g. friends or family
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/80—Rating or billing plans; Tariff determination aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/80—Rating or billing plans; Tariff determination aspects
    • H04M15/8083—Rating or billing plans; Tariff determination aspects involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/83—Notification aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/83—Notification aspects
    • H04M15/84—Types of notifications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/90—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0108—Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0152—General billing plans, rate plans, e.g. charge rates, numbering plans, rate centers, customer accounts
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/016—Billing using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0168—On line or real-time flexible customization or negotiation according to wishes of subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0176—Billing arrangements using internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0184—Details of billing arrangements involving reduced rates or discounts, e.g. time-of-day reductions, volume discounts, cell discounts, group billing, frequent calling destination(s) or user history list
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/81—Notifying aspects, e.g. notifications or displays to the user
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/81—Notifying aspects, e.g. notifications or displays to the user
    • H04M2215/8129—Type of notification

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Information Transfer Between Computers (AREA)
  • Telephonic Communication Services (AREA)
GB0425748A 2004-11-23 2004-11-23 Voice response system Expired - Fee Related GB2420469B (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
GB0622815A GB2436906B (en) 2004-11-23 2004-11-23 Voice response system
GB0425748A GB2420469B (en) 2004-11-23 2004-11-23 Voice response system
EP05807481A EP1829353A1 (en) 2004-11-23 2005-11-23 Enquiry system for checking remaining free telecommunication service usage and selection of options
PCT/GB2005/004512 WO2006056780A1 (en) 2004-11-23 2005-11-23 Enquiry system for checking remaining free telecommunication service usage and selection of options

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0425748A GB2420469B (en) 2004-11-23 2004-11-23 Voice response system

Publications (3)

Publication Number Publication Date
GB0425748D0 GB0425748D0 (en) 2004-12-22
GB2420469A GB2420469A (en) 2006-05-24
GB2420469B true GB2420469B (en) 2007-03-07

Family

ID=33548726

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0425748A Expired - Fee Related GB2420469B (en) 2004-11-23 2004-11-23 Voice response system

Country Status (3)

Country Link
EP (1) EP1829353A1 (en)
GB (1) GB2420469B (en)
WO (1) WO2006056780A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2009132710A1 (en) * 2008-04-30 2009-11-05 Telefonaktiebolaget Lm Ericsson (Publ) Selection of a service within a telecommunications network

Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB1394685A (en) * 1971-07-09 1975-05-21 Cit Alcatel System for charging telephone calls
EP1001591A2 (en) * 1998-11-13 2000-05-17 Siemens Information and Communication Networks Inc. Redundant database storage of selected record information for an automated interrogation device
GB2357219A (en) * 1998-09-24 2001-06-13 Ericsson Telefon Ab L M Voice mail based billing delivery system
WO2001061592A1 (en) * 2000-02-04 2001-08-23 Runonweb, Inc. A system for billing of software usage service over the internet
WO2001071543A2 (en) * 2000-03-21 2001-09-27 Quack.Com Interacting with a data network using a telephonic device
US20010027449A1 (en) * 2000-01-21 2001-10-04 Wright Carl A. Instantaneous internet charging
WO2002075479A2 (en) * 2000-10-23 2002-09-26 Xacct Technologies, Ltd. System, method and computer program product for network record synthesis
US20040161078A1 (en) * 2002-04-30 2004-08-19 Sbc Technology Resources, Inc. Adaptive voice recognition menu method and system
US6788770B1 (en) * 2003-03-27 2004-09-07 Sprint Communications Company L.P. Intelligent voice response system with navigator database

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP4911862B2 (en) 2000-06-14 2012-04-04 アドレア エルエルシー User interface with dynamic menu option configuration
US6999748B2 (en) 2002-12-19 2006-02-14 Cingular Wireless Ii, Llc Automated device behavior management based on network charging and rating conditions

Patent Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB1394685A (en) * 1971-07-09 1975-05-21 Cit Alcatel System for charging telephone calls
GB2357219A (en) * 1998-09-24 2001-06-13 Ericsson Telefon Ab L M Voice mail based billing delivery system
EP1001591A2 (en) * 1998-11-13 2000-05-17 Siemens Information and Communication Networks Inc. Redundant database storage of selected record information for an automated interrogation device
US20010027449A1 (en) * 2000-01-21 2001-10-04 Wright Carl A. Instantaneous internet charging
WO2001061592A1 (en) * 2000-02-04 2001-08-23 Runonweb, Inc. A system for billing of software usage service over the internet
WO2001071543A2 (en) * 2000-03-21 2001-09-27 Quack.Com Interacting with a data network using a telephonic device
WO2002075479A2 (en) * 2000-10-23 2002-09-26 Xacct Technologies, Ltd. System, method and computer program product for network record synthesis
US20040161078A1 (en) * 2002-04-30 2004-08-19 Sbc Technology Resources, Inc. Adaptive voice recognition menu method and system
US6788770B1 (en) * 2003-03-27 2004-09-07 Sprint Communications Company L.P. Intelligent voice response system with navigator database

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
"BT.com/ At Home/ Your account" downloaded from www2.bt.com/youraccount?coexistence=true 5th July 2005. *
"Orange - your account" downloaded from www.orange.co.uk/youraccount/ 5th July 2005. *

Also Published As

Publication number Publication date
WO2006056780A1 (en) 2006-06-01
GB2420469A (en) 2006-05-24
EP1829353A1 (en) 2007-09-05
GB0425748D0 (en) 2004-12-22

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20131123