[go: up one dir, main page]

GB201004883D0 - Social network urgent communication monitor and real-time call launch system - Google Patents

Social network urgent communication monitor and real-time call launch system

Info

Publication number
GB201004883D0
GB201004883D0 GBGB1004883.3A GB201004883A GB201004883D0 GB 201004883 D0 GB201004883 D0 GB 201004883D0 GB 201004883 A GB201004883 A GB 201004883A GB 201004883 D0 GB201004883 D0 GB 201004883D0
Authority
GB
United Kingdom
Prior art keywords
real
social network
launch system
time call
communication monitor
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GBGB1004883.3A
Other versions
GB2468962A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Avaya Inc
Original Assignee
Avaya Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Avaya Inc filed Critical Avaya Inc
Publication of GB201004883D0 publication Critical patent/GB201004883D0/en
Publication of GB2468962A publication Critical patent/GB2468962A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/212Monitoring or handling of messages using filtering or selective blocking
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90Details of database functions independent of the retrieved data types
    • G06F16/95Retrieval from the web
    • G06F16/951Indexing; Web crawling techniques
    • H04L12/585
    • H04L12/5855
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/214Monitoring or handling of messages using selective forwarding
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Data Mining & Analysis (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Databases & Information Systems (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • General Business, Economics & Management (AREA)
  • Operations Research (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Economics (AREA)
  • General Engineering & Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
GB1004883A 2009-03-26 2010-03-24 Alerting to important messages posted on the Internet Withdrawn GB2468962A (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US16355909P 2009-03-26 2009-03-26

Publications (2)

Publication Number Publication Date
GB201004883D0 true GB201004883D0 (en) 2010-05-05
GB2468962A GB2468962A (en) 2010-09-29

Family

ID=42228216

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1004883A Withdrawn GB2468962A (en) 2009-03-26 2010-03-24 Alerting to important messages posted on the Internet

Country Status (5)

Country Link
US (1) US8515049B2 (en)
JP (1) JP5541952B2 (en)
CN (1) CN101848234B (en)
DE (1) DE102010012847B4 (en)
GB (1) GB2468962A (en)

Families Citing this family (95)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20090183185A1 (en) * 2008-01-16 2009-07-16 Microsoft Corporation Declarative and Extensible Process Definition
US8181906B2 (en) * 2009-04-02 2012-05-22 Raytheon Company Method and apparatus for ram deceleration in a launch system
US8694358B2 (en) * 2009-04-14 2014-04-08 Vital Insights Inc. Systems, methods, and media for survey management
US20100262463A1 (en) * 2009-04-14 2010-10-14 Jason Tryfon Systems, Methods, and Media for Management of a Survey Response Associated with a Score
US20110209159A1 (en) * 2010-02-22 2011-08-25 Avaya Inc. Contextual correlation engine
US20110320373A1 (en) * 2010-06-25 2011-12-29 Microsoft Corporation Product conversations among social groups
US20120036204A1 (en) * 2010-08-09 2012-02-09 Bank Of America Corporation Social media engagement system integration
US9460299B2 (en) * 2010-12-09 2016-10-04 Location Labs, Inc. System and method for monitoring and reporting peer communications
US9268956B2 (en) 2010-12-09 2016-02-23 Location Labs, Inc. Online-monitoring agent, system, and method for improved detection and monitoring of online accounts
US9571590B2 (en) 2010-12-09 2017-02-14 Location Labs, Inc. System and method for improved detection and monitoring of online accounts
US9292602B2 (en) * 2010-12-14 2016-03-22 Microsoft Technology Licensing, Llc Interactive search results page
KR101177928B1 (en) 2010-12-28 2012-08-29 한국철도기술연구원 Alarm system and methods for emergency traffic information using the social network
CN102075574B (en) * 2011-01-07 2013-02-06 北京邮电大学 A network collaborative learning system and network collaborative learning method
US9667731B2 (en) * 2011-01-21 2017-05-30 Ginger Tetreault Systems and method for displaying and categorizing news feed posts
US20130024389A1 (en) * 2011-07-19 2013-01-24 Narendra Gupta Method and apparatus for extracting business-centric information from a social media outlet
US8892709B2 (en) 2011-09-01 2014-11-18 International Business Machines Corporation Early generation of service requests
US20130060856A1 (en) * 2011-09-07 2013-03-07 Lance Fried Social proxy and protocol gateway
WO2013084563A1 (en) 2011-12-05 2013-06-13 インターナショナル・ビジネス・マシーンズ・コーポレーション Privacy information management device, method and program
CN104011701B (en) 2011-12-14 2017-08-01 第三雷沃通讯有限责任公司 Content transmission network system and the method that can be operated in content distribution network
CN102572139A (en) * 2011-12-15 2012-07-11 中兴通讯股份有限公司 Information processing method, business processing method and device
US8719178B2 (en) * 2011-12-28 2014-05-06 Sap Ag Prioritizing social activity postings
US9280541B2 (en) 2012-01-09 2016-03-08 Five9, Inc. QR data proxy and protocol gateway
US9183597B2 (en) 2012-02-16 2015-11-10 Location Labs, Inc. Mobile user classification system and method
US9177319B1 (en) 2012-03-21 2015-11-03 Amazon Technologies, Inc. Ontology based customer support techniques
CN102710874A (en) * 2012-04-11 2012-10-03 佳都新太科技股份有限公司 ACD (automatic call distribution) queue routing method based on microblog calling access
US20130282417A1 (en) 2012-04-20 2013-10-24 Lithium Technologies, Inc. System and method for providing a social customer care system
CN103516917B (en) * 2012-06-28 2017-09-19 中兴通讯股份有限公司 Internet information treating method and apparatus
US20140074728A1 (en) * 2012-09-10 2014-03-13 Five9, Inc. System for social care routing, prioritization and agent assistance
JP2014089583A (en) 2012-10-30 2014-05-15 International Business Maschines Corporation Method, computer/program and computer for estimating location based on basis of social media
CN103795875A (en) * 2012-10-31 2014-05-14 中国电信股份有限公司 Method and system for call center to process Internet information
US9497289B2 (en) 2012-12-07 2016-11-15 Genesys Telecommunications Laboratories, Inc. System and method for social message classification based on influence
EP2929502A4 (en) * 2012-12-07 2016-06-01 Greeneden Us Holdings Ii Llc INTER-CHANNEL CONVERSATIONS WITH TRANSITION SENSITIVE TO THE CONTEXT BETWEEN CHANNELS
US9300482B2 (en) * 2012-12-07 2016-03-29 Genesys Telecommunications Laboratories, Inc. Cross-channel conversations with context aware transition between channels
US9628346B2 (en) 2012-12-13 2017-04-18 Level 3 Communications, Llc Devices and methods supporting content delivery with reducer services
US20140337472A1 (en) 2012-12-13 2014-11-13 Level 3 Communications, Llc Beacon Services in a Content Delivery Framework
US10701148B2 (en) 2012-12-13 2020-06-30 Level 3 Communications, Llc Content delivery framework having storage services
US10791050B2 (en) 2012-12-13 2020-09-29 Level 3 Communications, Llc Geographic location determination in a content delivery framework
US10652087B2 (en) 2012-12-13 2020-05-12 Level 3 Communications, Llc Content delivery framework having fill services
US10701149B2 (en) 2012-12-13 2020-06-30 Level 3 Communications, Llc Content delivery framework having origin services
US9634918B2 (en) 2012-12-13 2017-04-25 Level 3 Communications, Llc Invalidation sequencing in a content delivery framework
US9554190B2 (en) 2012-12-20 2017-01-24 Location Labs, Inc. System and method for controlling communication device use
JP5958354B2 (en) * 2013-01-16 2016-07-27 富士通株式会社 Communication monitoring apparatus, occurrence prediction method, and occurrence prediction program
JP6047410B2 (en) * 2013-01-25 2016-12-21 株式会社Nttドコモ Test equipment
US20140250196A1 (en) * 2013-03-01 2014-09-04 Raymond Anthony Joao Apparatus and method for providing and/or for processing information regarding, relating to, or involving, defamatory, derogatory, harrassing, bullying, or other negative or offensive, comments, statements, or postings
US9313284B2 (en) * 2013-03-14 2016-04-12 International Business Machines Corporation Smart posting with data analytics and semantic analysis to improve a message posted to a social media service
US9438685B2 (en) 2013-03-15 2016-09-06 Location Labs, Inc. System and method for display of user relationships corresponding to network-enabled communications
US9154626B2 (en) * 2013-03-15 2015-10-06 Avaya Inc. Secret transfers in contact centers
US10430894B2 (en) 2013-03-21 2019-10-01 Khoros, Llc Gamification for online social communities
US9401989B2 (en) * 2013-09-05 2016-07-26 Avaya Inc. Work assignment with bot agents
WO2015069222A1 (en) * 2013-11-05 2015-05-14 Hewlett Packard Development Company, L.P. Forum inspection based on correlation rating of response poster
US10249008B2 (en) 2013-12-12 2019-04-02 At&T Intellectual Property I, L.P. Method, computer-readable storage device, and apparatus for addressing a problem in a network using social media
US9621726B2 (en) 2014-03-25 2017-04-11 Intellisist, Inc. Computer-implemented system and method for detecting events for use in an automated call center environment
US10447838B2 (en) 2014-04-03 2019-10-15 Location Labs, Inc. Telephone fraud management system and method
US20160048938A1 (en) * 2014-08-15 2016-02-18 Elementum Scm (Cayman) Ltd. Method for determining and analyzing impact severity of event on a network
US9396483B2 (en) 2014-08-28 2016-07-19 Jehan Hamedi Systems and methods for determining recommended aspects of future content, actions, or behavior
US9129027B1 (en) 2014-08-28 2015-09-08 Jehan Hamedi Quantifying social audience activation through search and comparison of custom author groupings
JP6297962B2 (en) * 2014-11-05 2018-03-20 株式会社日立製作所 Company information management system and company information management method
US9661138B2 (en) * 2015-01-14 2017-05-23 Unify Gmbh & Co. Kg System and method for automatic intention evaluation and communication routing
CA2994535C (en) * 2015-07-02 2021-03-09 Reliaquest Holdings, Llc Threat intelligence system and method
CN105813032A (en) * 2016-03-11 2016-07-27 中国联合网络通信集团有限公司 Information sending method and server
US10250548B2 (en) * 2016-08-30 2019-04-02 Sap Se Social media engagement engine
DE102016010520A1 (en) 2016-09-01 2018-03-01 Artegic Ag Method for communication in a communication network
US10043366B2 (en) 2016-10-18 2018-08-07 International Business Machines Corporation Personal safety monitoring
US10902462B2 (en) 2017-04-28 2021-01-26 Khoros, Llc System and method of providing a platform for managing data content campaign on social networks
US10721202B2 (en) * 2017-05-29 2020-07-21 International Business Machines Corporation Broadcast response prioritization and engagements
US11570128B2 (en) 2017-10-12 2023-01-31 Spredfast, Inc. Optimizing effectiveness of content in electronic messages among a system of networked computing device
US10999278B2 (en) 2018-10-11 2021-05-04 Spredfast, Inc. Proxied multi-factor authentication using credential and authentication management in scalable data networks
US11470161B2 (en) 2018-10-11 2022-10-11 Spredfast, Inc. Native activity tracking using credential and authentication management in scalable data networks
US10346449B2 (en) 2017-10-12 2019-07-09 Spredfast, Inc. Predicting performance of content and electronic messages among a system of networked computing devices
US10785222B2 (en) 2018-10-11 2020-09-22 Spredfast, Inc. Credential and authentication management in scalable data networks
US11050704B2 (en) 2017-10-12 2021-06-29 Spredfast, Inc. Computerized tools to enhance speed and propagation of content in electronic messages among a system of networked computing devices
US10601937B2 (en) 2017-11-22 2020-03-24 Spredfast, Inc. Responsive action prediction based on electronic messages among a system of networked computing devices
US10594773B2 (en) 2018-01-22 2020-03-17 Spredfast, Inc. Temporal optimization of data operations using distributed search and server management
US11061900B2 (en) 2018-01-22 2021-07-13 Spredfast, Inc. Temporal optimization of data operations using distributed search and server management
US10735258B2 (en) * 2018-07-24 2020-08-04 Avaya Inc. System for self-allocating resources
US10855657B2 (en) 2018-10-11 2020-12-01 Spredfast, Inc. Multiplexed data exchange portal interface in scalable data networks
US10742813B2 (en) * 2018-11-08 2020-08-11 N3, Llc Semantic artificial intelligence agent
US11126678B2 (en) 2019-03-05 2021-09-21 Corinne Chantal David Method and system to filter out harassment from incoming social media data
US11170064B2 (en) 2019-03-05 2021-11-09 Corinne David Method and system to filter out unwanted content from incoming social media data
US10931540B2 (en) 2019-05-15 2021-02-23 Khoros, Llc Continuous data sensing of functional states of networked computing devices to determine efficiency metrics for servicing electronic messages asynchronously
US11681763B2 (en) * 2019-10-20 2023-06-20 Srirajasekhar Koritala Systems of apps using AI bots for one family member to share memories and life experiences with other family members
US10984496B1 (en) * 2020-01-17 2021-04-20 Credas Inc. Threat assessment and response facilitation system and method
US11438289B2 (en) 2020-09-18 2022-09-06 Khoros, Llc Gesture-based community moderation
US12120078B2 (en) 2020-09-18 2024-10-15 Khoros, Llc Automated disposition of a community of electronic messages under moderation using a gesture-based computerized tool
US11128589B1 (en) 2020-09-18 2021-09-21 Khoros, Llc Gesture-based community moderation
US12198084B2 (en) 2020-09-30 2025-01-14 Sap Se Inferential analysis and reporting of contextual complaints data
US12158903B2 (en) 2020-11-06 2024-12-03 Khoros, Llc Automated response engine to implement internal communication interaction data via a secured omnichannel electronic data channel and external communication interaction data
US12197875B2 (en) 2021-07-31 2025-01-14 Khoros, Llc Automated predictive response computing platform implementing adaptive data flow sets to exchange data via an omnichannel electronic communication channel independent of data source
US11627100B1 (en) 2021-10-27 2023-04-11 Khoros, Llc Automated response engine implementing a universal data space based on communication interactions via an omnichannel electronic data channel
US11924375B2 (en) 2021-10-27 2024-03-05 Khoros, Llc Automated response engine and flow configured to exchange responsive communication data via an omnichannel electronic communication channel independent of data source
US11438282B2 (en) 2020-11-06 2022-09-06 Khoros, Llc Synchronicity of electronic messages via a transferred secure messaging channel among a system of various networked computing devices
US11714629B2 (en) 2020-11-19 2023-08-01 Khoros, Llc Software dependency management
US12332934B2 (en) 2023-04-11 2025-06-17 Khoros, Llc Automated response engine implementing a universal data space based on communication interactions via an omnichannel electronic data channel
US11856141B2 (en) 2021-12-06 2023-12-26 Avaya Management L.P. Methods and systems of providing response based on communication session participant request urgency
US12261844B2 (en) 2023-03-06 2025-03-25 Spredfast, Inc. Multiplexed data exchange portal interface in scalable data networks

Family Cites Families (20)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU6666998A (en) 1997-02-25 1998-09-09 Intervoice Limited Partnership E-mail server for message filtering and routing
US6801520B2 (en) * 1998-02-17 2004-10-05 Genesys Telecommunications Laboratories, Inc. Queue prioritization based on competitive user input
CN1230689C (en) * 1999-05-25 2005-12-07 三星电子株式会社 GPS receiver with emergency communication channel
AU5885000A (en) 1999-06-25 2001-01-31 Cellmania.Com, Inc. Enterprise messaging system and method
EP1102462A1 (en) 1999-11-19 2001-05-23 Alcatel Message system with filtering function and speech announcements
US6956941B1 (en) * 2000-04-12 2005-10-18 Austin Logistics Incorporated Method and system for scheduling inbound inquiries
JP2002279047A (en) * 2001-01-09 2002-09-27 Zuken:Kk System for monitoring bulletin board system
US20020133557A1 (en) 2001-03-03 2002-09-19 Winarski Donna Ilene Robinson Sorting e-mail
JP2003076686A (en) 2001-08-31 2003-03-14 Just Syst Corp Decision support method and decision support device that can use the method
US20030101166A1 (en) * 2001-11-26 2003-05-29 Fujitsu Limited Information analyzing method and system
KR20040062843A (en) 2003-01-03 2004-07-09 삼성전자주식회사 Method and apparatus outputting a electronic mail according to a important degree
JP2005175832A (en) 2003-12-10 2005-06-30 Ntt Docomo Inc Communication terminal and program
JP2006031316A (en) 2004-07-15 2006-02-02 Toshiba Corp Conference support device
US7844668B2 (en) * 2004-07-30 2010-11-30 Microsoft Corporation Suggesting a discussion group based on indexing of the posts within that discussion group
JP2006303607A (en) 2005-04-15 2006-11-02 Canon Inc CONFERENCE SYSTEM, INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD, AND INFORMATION PROCESSING PROGRAM
JP4787708B2 (en) 2005-10-13 2011-10-05 Necカシオモバイルコミュニケーションズ株式会社 Communication terminal, reception notification method, and program
JP5181202B2 (en) * 2006-10-26 2013-04-10 太一 齋藤 How to provide intellectual property information
US8223953B2 (en) * 2006-11-17 2012-07-17 At&T Intellectual Property I, L.P. Methods, systems, and computer program products for rule-based direction of customer service calls
US8605886B2 (en) * 2006-12-18 2013-12-10 Verizon Patent And Licensing Inc. Method and system for multimedia contact routing
CN101355725B (en) * 2007-07-27 2012-02-15 华为技术有限公司 Method, system and apparatus for transmitting short message

Also Published As

Publication number Publication date
JP5541952B2 (en) 2014-07-09
US8515049B2 (en) 2013-08-20
GB2468962A (en) 2010-09-29
US20100246797A1 (en) 2010-09-30
DE102010012847B4 (en) 2015-04-30
CN101848234B (en) 2015-09-16
DE102010012847A1 (en) 2011-08-04
CN101848234A (en) 2010-09-29
JP2010238237A (en) 2010-10-21

Similar Documents

Publication Publication Date Title
GB201004883D0 (en) Social network urgent communication monitor and real-time call launch system
EP2408155A4 (en) Openflow communication system and openflow communication method
GB2485232B (en) Mobile communications network and method
EP2465042A4 (en) Real-time service management and dispatch system
ZA201202628B (en) Remote communication system and method
ZA201300830B (en) Mobile communication method and mobile communication system
EP2492836A4 (en) Terminal management system and terminal management method
GB201001016D0 (en) Telecommunications system and method
EP2445187A4 (en) Call center system and call service implementation method thereof
EP2536217A4 (en) Mobile communication system, network device, and mobile communication method
GB2504648B (en) Relay communication system and access management apparatus
EP2381623A4 (en) Call queuing system and method and preoccupant-pattern outbound call sytem and method
EP2497265A4 (en) System and method of management and reduction of subscriber churn in telecommunications networks
GB0907922D0 (en) Communication system and method
GB2481421B (en) Communications network and method thereof
EP2599052A4 (en) Establishing social network service relationships
ZA201301549B (en) Utility communication method and system
EP2559193A4 (en) Communication system and method
IL247000A (en) Mobile communication method and mobile communication system
EP2568660A4 (en) Mobile communication system and method for managing signaling message in system thereof
EP2590389A4 (en) Mobile communication terminal, method for activating same, and network communication system
EP2547146A4 (en) Communication terminal, communication system and communication method
EP2398216A4 (en) Method and system for sending messages over telecommunication networks
GB0918903D0 (en) Communication system and method
GB2480086B (en) Telecommunication network and network management techniques

Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)