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FR2863387B1 - SOLUTION FOR ESTIMATION WITH INTERVAL OF CONFIDENCE OF THE WAITING TIME TO ANNOUNCE IT TO THE CUSTOMER - Google Patents

SOLUTION FOR ESTIMATION WITH INTERVAL OF CONFIDENCE OF THE WAITING TIME TO ANNOUNCE IT TO THE CUSTOMER

Info

Publication number
FR2863387B1
FR2863387B1 FR0350965A FR0350965A FR2863387B1 FR 2863387 B1 FR2863387 B1 FR 2863387B1 FR 0350965 A FR0350965 A FR 0350965A FR 0350965 A FR0350965 A FR 0350965A FR 2863387 B1 FR2863387 B1 FR 2863387B1
Authority
FR
France
Prior art keywords
announce
confidence
estimation
customer
interval
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
FR0350965A
Other languages
French (fr)
Other versions
FR2863387A1 (en
Inventor
Fabrice Chauvet
Abdallah Rabie M Nait
Thierry Prat
Yves Dallery
Fikri Karaesmen
Mohamed Salah Aguir
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Bouygues Telecom SA
Original Assignee
Bouygues Telecom SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bouygues Telecom SA filed Critical Bouygues Telecom SA
Priority to FR0350965A priority Critical patent/FR2863387B1/en
Priority to PCT/FR2004/050645 priority patent/WO2005057894A1/en
Publication of FR2863387A1 publication Critical patent/FR2863387A1/en
Application granted granted Critical
Publication of FR2863387B1 publication Critical patent/FR2863387B1/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5235—Dependent on call type or called number [DNIS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
FR0350965A 2003-12-04 2003-12-04 SOLUTION FOR ESTIMATION WITH INTERVAL OF CONFIDENCE OF THE WAITING TIME TO ANNOUNCE IT TO THE CUSTOMER Expired - Fee Related FR2863387B1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
FR0350965A FR2863387B1 (en) 2003-12-04 2003-12-04 SOLUTION FOR ESTIMATION WITH INTERVAL OF CONFIDENCE OF THE WAITING TIME TO ANNOUNCE IT TO THE CUSTOMER
PCT/FR2004/050645 WO2005057894A1 (en) 2003-12-04 2004-12-03 Solution for estimating within a confidence interval a waiting time for offering it to a user

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR0350965A FR2863387B1 (en) 2003-12-04 2003-12-04 SOLUTION FOR ESTIMATION WITH INTERVAL OF CONFIDENCE OF THE WAITING TIME TO ANNOUNCE IT TO THE CUSTOMER

Publications (2)

Publication Number Publication Date
FR2863387A1 FR2863387A1 (en) 2005-06-10
FR2863387B1 true FR2863387B1 (en) 2006-02-03

Family

ID=34586432

Family Applications (1)

Application Number Title Priority Date Filing Date
FR0350965A Expired - Fee Related FR2863387B1 (en) 2003-12-04 2003-12-04 SOLUTION FOR ESTIMATION WITH INTERVAL OF CONFIDENCE OF THE WAITING TIME TO ANNOUNCE IT TO THE CUSTOMER

Country Status (2)

Country Link
FR (1) FR2863387B1 (en)
WO (1) WO2005057894A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111291935B (en) * 2020-02-20 2023-12-29 上海赛可出行科技服务有限公司 Method for estimating duration of connected driving based on regional block segmentation

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6130942A (en) * 1998-10-30 2000-10-10 Ericsson Inc. Skills-based automatic call distribution system
US6754333B1 (en) * 2000-04-27 2004-06-22 Avaya Technology Corp. Wait time prediction arrangement for non-real-time customer contacts
US7010115B2 (en) * 2001-12-13 2006-03-07 Rockwell Electronic Commerce Technologies, Llc System and method for predictive contacts

Also Published As

Publication number Publication date
WO2005057894A1 (en) 2005-06-23
FR2863387A1 (en) 2005-06-10

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Legal Events

Date Code Title Description
ST Notification of lapse

Effective date: 20150831