EP3020166A4 - Système et procédé de test de dialogue en ligne automatisé - Google Patents

Système et procédé de test de dialogue en ligne automatisé Download PDF

Info

Publication number: EP3020166A4
Authority: EP; European Patent Office
Prior art keywords: automated chat; chat testing; testing; automated; chat
Prior art date: 2013-07-06
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.): Withdrawn

Application number

EP14823027.9A

Other languages

German (de)

English (en)

Other versions

EP3020166A1 (fr

Inventor

Alok Kulkarni

Geoff Willshire

Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)

Cyara Solutions Corp

Original Assignee

Cyara Solutions Corp

Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)

2013-07-06

Filing date

2014-07-07

Publication date

2017-04-05

2013-12-24 Priority claimed from US14/140,449 external-priority patent/US9137183B2/en

2013-12-25 Priority claimed from US14/140,470 external-priority patent/US9031221B2/en

2014-07-07 Application filed by Cyara Solutions Corp filed Critical Cyara Solutions Corp

2016-05-18 Publication of EP3020166A1 publication Critical patent/EP3020166A1/fr

2017-04-05 Publication of EP3020166A4 publication Critical patent/EP3020166A4/fr

Status Withdrawn legal-status Critical Current

Classifications

- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
- H04L12/1827—Network arrangements for conference optimisation or adaptation
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/64—Hybrid switching systems
- H04L12/6418—Hybrid transport

Landscapes

Engineering & Computer Science (AREA)
Computer Networks & Wireless Communication (AREA)
Signal Processing (AREA)
General Engineering & Computer Science (AREA)
Multimedia (AREA)
Debugging And Monitoring (AREA)
Information Transfer Between Computers (AREA)

EP14823027.9A 2013-07-06 2014-07-07 Système et procédé de test de dialogue en ligne automatisé Withdrawn EP3020166A4 (fr)

Applications Claiming Priority (6)

Application Number	Priority Date	Filing Date	Title
US201313936186A	2013-07-06	2013-07-06
US201313936183A	2013-07-06	2013-07-06
US14/140,449 US9137183B2 (en)	2009-12-22	2013-12-24	System and method for automated chat testing
US14/140,470 US9031221B2 (en)	2009-12-22	2013-12-25	System and method for automated voice quality testing
US14/141,424 US9137184B2 (en)	2009-12-22	2013-12-27	System and method for automated chat testing
PCT/US2014/045629 WO2015006246A1 (fr)	2013-07-06	2014-07-07	Système et procédé de test de dialogue en ligne automatisé

Publications (2)

Publication Number	Publication Date
EP3020166A1 EP3020166A1 (fr)	2016-05-18
EP3020166A4 true EP3020166A4 (fr)	2017-04-05

Family

ID=52280499

Family Applications (1)

Application Number	Title	Priority Date	Filing Date
EP14823027.9A Withdrawn EP3020166A4 (fr)	2013-07-06	2014-07-07	Système et procédé de test de dialogue en ligne automatisé

Country Status (4)

Country	Link
EP (1)	EP3020166A4 (fr)
JP (1)	JP2016525745A (fr)
CN (1)	CN105637812A (fr)
WO (1)	WO2015006246A1 (fr)

Families Citing this family (12)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
AU2016203124A1 (en) *	2016-03-28	2017-10-12	Cyara Solutions Pty Ltd	System and method for automated end-to-end web interaction testing
GB201605360D0 (en) *	2016-03-30	2016-05-11	Microsoft Technology Licensing Llc	Local chat service simulator for bot development
US20180052664A1 (en) *	2016-08-16	2018-02-22	Rulai, Inc.	Method and system for developing, training, and deploying effective intelligent virtual agent
US10817667B2 (en)	2018-02-07	2020-10-27	Rulai, Inc.	Method and system for a chat box eco-system in a federated architecture
US10694037B2 (en)	2018-03-28	2020-06-23	Nice Ltd.	System and method for automatically validating agent implementation of training material
CN109714491B (zh) *	2019-02-26	2021-05-14	上海凯岸信息科技有限公司	基于语音信箱的智能语音外呼检测系统
EP3959658B1 (fr) *	2019-04-26	2024-05-29	Oracle International Corporation	Apercus de la performance d'un système bot
US10628133B1 (en)	2019-05-09	2020-04-21	Rulai, Inc.	Console and method for developing a virtual agent
US11669435B2 (en) *	2019-06-26	2023-06-06	Microsoft Technology Licensing, Llc	Chat bot diagnostic visualization
US11133006B2 (en) *	2019-07-19	2021-09-28	International Business Machines Corporation	Enhancing test coverage of dialogue models
CO2019008485A1 (es) *	2019-08-02	2019-08-30	Bancolombia S A	Métodos para el monitoreo de asistentes automatizados
CN115562980A (zh) *	2022-09-27	2023-01-03	重庆长安汽车股份有限公司	对话管理系统的测试方法、装置、服务器及存储介质

Citations (4)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US5627766A (en) *	1994-02-08	1997-05-06	International Business Machines Corporation	Performance and status monitoring in a computer network
US20040243338A1 (en) *	2003-05-30	2004-12-02	Sabiers Mark L.	Simulation of network service test environments
US20060167970A1 (en) *	2004-11-12	2006-07-27	Albert Seeley	Testing using asynchronous automated virtual agent behavior
US20060265492A1 (en) *	2005-05-17	2006-11-23	Morris Daniel E	On-demand test environment using automated chat clients

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
WO2004002121A1 (fr)	2002-06-21	2003-12-31	Empirix Inc.	Systeme a script de test unique et procede d'essai d'une application vocale de centre de contact
CN101296243B (zh) *	2008-06-26	2013-02-20	阿里巴巴集团控股有限公司	一种服务集成平台系统及提供互联网服务的方法

2014
- 2014-07-07 JP JP2016524390A patent/JP2016525745A/ja active Pending
- 2014-07-07 CN CN201480048931.7A patent/CN105637812A/zh active Pending
- 2014-07-07 EP EP14823027.9A patent/EP3020166A4/fr not_active Withdrawn
- 2014-07-07 WO PCT/US2014/045629 patent/WO2015006246A1/fr not_active Ceased

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US5627766A (en) *	1994-02-08	1997-05-06	International Business Machines Corporation	Performance and status monitoring in a computer network
US20040243338A1 (en) *	2003-05-30	2004-12-02	Sabiers Mark L.	Simulation of network service test environments
US20060167970A1 (en) *	2004-11-12	2006-07-27	Albert Seeley	Testing using asynchronous automated virtual agent behavior
US20060265492A1 (en) *	2005-05-17	2006-11-23	Morris Daniel E	On-demand test environment using automated chat clients

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of WO2015006246A1 *

Also Published As

Publication number	Publication date
EP3020166A1 (fr)	2016-05-18
WO2015006246A1 (fr)	2015-01-15
CN105637812A (zh)	2016-06-01
JP2016525745A (ja)	2016-08-25

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Legal Events

Date	Code	Title	Description
2016-04-15	PUAI	Public reference made under article 153(3) epc to a published international application that has entered the european phase	Free format text: ORIGINAL CODE: 0009012
2016-05-18	17P	Request for examination filed	Effective date: 20160203
2016-05-18	AK	Designated contracting states	Kind code of ref document: A1 Designated state(s): AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
2016-05-18	AX	Request for extension of the european patent	Extension state: BA ME
2016-10-12	DAX	Request for extension of the european patent (deleted)
2017-04-05	A4	Supplementary search report drawn up and despatched	Effective date: 20170308
2017-04-05	RIC1	Information provided on ipc code assigned before grant	Ipc: H04L 12/58 20060101AFI20170302BHEP Ipc: H04L 12/18 20060101ALI20170302BHEP Ipc: H04L 12/64 20060101ALI20170302BHEP
2018-02-23	STAA	Information on the status of an ep patent application or granted ep patent	Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN
2018-03-28	18D	Application deemed to be withdrawn	Effective date: 20171005