CN1707997B - Client service architecture applying HTTPS communication protocol and method thereof - Google Patents

Abstract

The present invention relates to a customer service architecture and method using the HTTPS communication protocol, which discloses an exchange unit, receives at least one remote service and a browsing interface unit to be matched provided by a server, and provides a client to connect to a network address using the HTTPS communication protocol. After the exchange unit receives the online information of the browsing interface unit, it performs a matching operation between the browsing interface unit and the remote service to establish a secure online communication channel between the browsing interface unit and the remote service. When a problem occurs in the computer system of the client, the authorized client accesses the remote service through the secure online communication channel to seek online assistance. The server can remotely assist and debug the computer system of the client through the secure online communication channel.

Description

Client service framework and method using HTTPS communication protocol

technical field

The present invention relates to a client service architecture and method using the HTTPS communication protocol, and in particular to a client service architecture and method providing a secure online intercommunication channel through which a server is accessed. At least one remote service is provided to seek remote assistance and debug functions of a client computer system.

Background technique

Since the development of the customer service framework, when users have problems purchasing the products provided by the company, the most common customer service is carried out through the "Interactive Voice Inquiry System (IVR)". Incoming calls are transferred to the phone of the customer service personnel through the IVR, and then the customer service personnel answer the user's questions. However, the main disadvantage of this type of typical customer service system is that it cannot interact with the user one-on-one. Being able to know the possible answers to questions by phone, in addition to being unable to effectively ensure that the problems that occur in the product can be solved, it is further necessary to bear the high telephone charges for seeking product answers. Therefore, in the process of seeking services, users often Full of difficulties and feelings of helplessness, reducing customer satisfaction with this product.

In addition, when the IVR system or the line connected to the IVR system breaks down, unless there is a system alarm notification, otherwise under the normal operation of the switchboard, the incoming calls from the customer will be connected, but there will be no reply, let alone Transfer to any extension; in other words, the monitoring of IVR line quality and call flow is absolutely necessary. Once an abnormal situation occurs, customer complaints and impacted business opportunities can be imagined. Therefore, how to improve the traditional customer service structure and use Its combination with the Internet is one of the key points that should be considered in customer service at this stage.

In recent years, with the vigorous development of the Internet, the Internet has been widely accepted and used by the public. From the analysis of the connectivity and security of the Internet, it has mainly gone through the following stages:

(1) Unimpeded stage

At this stage, because the use of the Internet is not yet popular, each computer has a public IP address, and users can freely exchange data through the Internet. Due to the convenience of the Internet, more and more users use it, but There are some unscrupulous users in the meantime, and people gradually find that security is a big problem in using the Internet.

(2) The stage of building walls

In this stage, in order to strengthen their security, individuals, institutions and enterprises have installed devices such as network address translation (NAT) and firewalls at the exit of the internal network. By using private IP addresses, network security is enhanced. Although such Applications achieve higher security, but increase the difficulty of interconnecting with each other.

Please refer to FIG. 1, which is a schematic diagram of an existing network address translation (NAT); as shown in the figure, it includes a first computer 5' and a second computer 10', which are all enterprises with a private IP address Internal computer, it is assumed that the IP of the first computer 5' is 192.168.1.3, and the port is 2733 for convenience of explanation, and the IP of the second computer 10' is 192.168.1.6, and the port is 2733. A third computer 20' is For a remote computer with a public IP address, it is assumed that the IP is 211.79.3.2, the port is 1807 and a NAT server 1', which is installed with two network cards, one external, which is set as a public IP address, It is used to communicate with the external network, assuming that its IP is 61.219.2.87, and an internal one is set as a private IP address, which is used to communicate with the internal network, assuming its IP is 192.168.1.1; when the first computer 5' and the second computer 10' want to convert the private IP to the public IP through the NAT server 1' to connect to the remote third computer 20', the first computer 5' and the second computer 10' send the packet to the NAT Server 1', the NAT server 1' records the packet information of the two computers in a 1 address conversion table 11', wherein the IPs of the first computer 5' and the second computer 10' are recorded in a source IP field 111', the first computer 5' and the second computer 10' respectively The port of a computer 5' and the second computer 10' is in a source port field 112' and the destination IP to be transmitted by the first computer 5' and the second computer 10' is in a destination IP field 113', the NAT server 1' will The source IP in the packet transmitted by the first computer 5' and the second computer 10' is changed to the external public IP of the NAT server 1', and the source port is reconfigured with a unique port value, and the unique port value is recorded in a NAT After reconfiguring the port field 114', if the port value of 2733 in the packet of the first computer 5' is converted to 631, and the port value of 2733 in the packet of the second computer 10' is converted to 632, the two packets can be sent to the remote The third computer 20', once the NAT server 1' will receive the packet returned by the third computer 20', judge the destination port recorded by the third computer 20' to determine the transmission object in the packet pair, if the destination port is detected If it is 631, it means that this packet is a packet in response to the first computer 5', and the NAT server 1' converts the destination IP of the packet to the value of the source IP field 111' of the first computer 5' in the address translation table 11', the destination port Then convert the value of the source port field 112' of the first computer 5' recorded in the address translation table 11', and then transfer the packet returned by the third computer 20' to the first computer 5'.

(3) Security intercommunication stage

In this stage, in order to ensure that information can be interconnected on a safe basis, individuals, institutions and enterprises are actively looking for ways to use the Internet to establish a secure private proprietary network (VPN). The so-called VPN refers to a method that makes a public network (such as the Internet) look like an internal dedicated line network, and meets the same security, management and performance conditions as a private network, and ensures that unauthorized users cannot access the public network. Read other people's confidential documents, and in the process of communication, protect the integrity of the information between the two parties. The current VPN standard is based on IP Sec (Internet Protocol Security) formulated by IETF. It is a standard that applies cryptography technology to the network layer. By establishing a channel (tunnel) on the Internet, IP The security of the data packet and the end-to-end secure communication in the Network Layer (Network Layer). Since IP Sec VPN will establish a channel at both ends of the communication to provide a connection, the computers at both ends are visible to each other, thus increasing the security. Risk. Secondly, IP Sec VPN has different configuration methods due to different environments and networks. If users dynamically assign public IP addresses to the network for DHCP, it often causes many troubles in setting. Furthermore, using IP Sec VPN When remotely accessing the internal data of the enterprise, the enterprise must open another port on the firewall for users to use IP Sec VPN, which will inevitably increase the security risk of the enterprise.

SSLVPN was created to solve the inconvenience caused by IP Sec VPN. The so-called SSLVPN SSLVPN is a VPN model using the HTTPS communication protocol. Most of today's computer operating systems are equipped with so-called web browsers (Webbrowser). And both support HTTP and HTTPS (SSL-basedHTTP) communication protocols. Users under the SSLVPN framework do not need to install additional software on the computer. The client application program on the remote user's computer can be constructed through the HTTPS communication protocol. The secure online communication channel (SSLTunneling) only accesses the remote open client/server (Client/Server) application service program.

Therefore, how to propose a customer service architecture and method using the HTTPS communication protocol in view of the above problems can not only improve the shortcomings of traditionally using the phone 1 to seek customer service, but also enable the client to use secure intercommunication through the security mechanism of SSLVPN For a long time, users have longed for online help from the server, and the inventor has been thinking about it, and the inventor has been engaged in a customer service architecture and method related products using the HTTPS communication protocol for many years. Based on his research, development, and sales practical experience, he thought and improved his ideas. With his personal professional knowledge, after many researches, designs, and special discussions, he finally developed a customer service architecture and method improvement using the HTTPS communication protocol. The above-mentioned problems can be solved.

Contents of the invention

The main purpose of the present invention is to provide a client service architecture and method using the HTTPS communication protocol, which is to receive at least one remote service provided by a server to be matched by a switching unit, when a client of a client When a problem occurs in the computer system, a network address (URL) using the HTTPS communication protocol is issued to a browsing interface unit, and after the switching unit receives the online connection of the browsing interface unit, it performs a matching action between the browsing interface unit and the remote service, In order to establish a secure connection and intercommunication channel between the browsing interface unit and the remote service, the authorized client seeks online assistance from the server through accessing the remote service, and the server can use the secure connection Intercommunication, remote assistance and debugging of the computer system of the client.

The secondary purpose of the present invention is to improve customer satisfaction. When a problem occurs in the computer system of the client, the HTTPS communication protocol of port 443 opened by a firewall is used, and the client does not need to change any additional network and firewall settings. , the remote service provided by the server can be accessed through the secure online intercommunication channel, so as to carry out the remote assistance and debugging actions of the computer system of the client, effectively reducing the problems caused by the computer problems of the client time loss.

Yet another object of the present invention is to reduce additional cost expenditures. The server can use the private IP address to convert the private IP address to a public IP address through a firewall with NAT function when connecting to the Internet, thereby reducing The cost of the public IP address; moreover, the remote service provided by the server can be provided through the off-the-shelf Client/Server application service software to perform remote assistance and debugging actions, which can further reduce the construction cost expenditure.

Yet another object of the present invention is to enhance security. The client connects remotely through the SSL security mechanism provided by the HTTPS communication protocol, so the communication between the client and the server is through DES, DSA , RSA, RC4 and other encryption methods to protect data, which can effectively improve security; in addition, the server is deployed through a private IP address, and only authorized clients can access the remote data provided by the server. service, thus ensuring the security of the internal information of the server.

The present invention relates to a client service architecture and method using the HTTPS communication protocol. It receives at least one remote service to be matched by a server via an exchange unit. When a problem occurs in a computer system of a client, it provides A network address (URL) using the HTTPS communication protocol in a browsing interface unit, after the exchange unit receives the online information of the browsing interface unit, and performs a matching action between the browsing interface unit and the remote service, the browsing interface is established A secure online intercommunication channel between the unit and the remote service. The authorized client can access the remote service through the secure online intercommunication channel to seek online assistance from the server, and the server can pass the Safe online intercommunication, remote assistance and debugging of the computer system of the client, in this way, not only the client service framework and method using the HTTPS communication protocol of the present invention are achieved, but the client does not need to change any additional Network and firewall settings, the server can also convert private IP addresses to public IP addresses through a firewall with NAT function, so as to reduce the cost of public IP addresses. Furthermore, SSL provided by the HTTPS communication protocol The security mechanism protects the communication security of data, and the client can safely allow the server to perform remote services to reduce the time loss caused by computer problems.

Description of drawings

Fig. 1: it is the schematic diagram of existing network address translation (NAT);

Fig. 2: it is the block diagram of the customer service framework and method thereof of the application HTTPS communication protocol of a preferred embodiment of the present invention;

Fig. 3: it is the schematic diagram of the exchange unit connection index table of a preferred embodiment of the present invention;

Fig. 4: it is the functional diagram of the publishing unit of a preferred embodiment of the present invention;

Figure 5: It is a schematic diagram of a security control index table in a preferred embodiment of the present invention;

Fig. 6: it is the specific operational schematic diagram of a preferred embodiment of the present invention;

Fig. 7: it is a remote service schematic diagram of a preferred embodiment of the present invention;

Fig. 8: it is the schematic diagram of the function of the NetMeeting application service program of a preferred embodiment of the present invention;

Fig. 9: It is a flow chart of the shared desktop function of the NetMeeting application service program of a preferred embodiment of the present invention.

Symbol Description:

5' first computer

10' second computer

15' NAT server

151' address conversion table

1511' source IP field

1512' Source port field

1513'Destination IP field

1514' NAT reconfiguration port field

20' third computer

1 server

2 release unit

21 system initial function

22 Publish application functions

221NetMeeting application service program

2211 NetMeeting system login function

2212 Online communication function

2213 shared electronic whiteboard function

2214 transfer file function

2215 shared desktop function

222LeaveMessage application service program

23 security control function

231 Safety Control Index Table

2311 client identification field

2312 Client password field

24 system management functions

3 First Firewall

4Internet

5 second firewall

6 exchange unit

61 online index table of switching unit

611 server identification code field

612 server network identification code field

613 server network address field

614 client network address field

7 clients

8 Browse Interface Units

81 network address command

82 client identification code command

83 client password command

9 Third Firewall

Detailed ways

In order to make your examiner have a further understanding and understanding of the structural features and the achieved effects of the present invention, I would like to provide a preferred embodiment and a detailed description, as follows:

Generally, the existing customer service framework and its method use an interactive voice inquiry system (IVR) to provide services. Since the IVR system informs the solution by voice, it cannot effectively ensure that the problems that occur in the product can be solved. High telephone charges must be borne, so the present invention discloses a client service architecture and method using the HTTPS communication protocol, for an authorized client to utilize a secure online intercommunication channel to access at least one service provided by a server A remote service to seek remote assistance and debug a computer system of a client.

Please refer to Fig. 2, which is a block diagram of a client service framework and a method thereof using the HTTPS communication protocol of a preferred embodiment of the present invention; as shown in the figure, the present invention is provided by using an HTTPS communication protocol An SSL security mechanism method, which establishes a secure online intercommunication channel, and provides a customer service framework and method for remote assistance and troubleshooting when problems occur in the customer's computer system. The main framework includes a publishing unit, which receives a The server 1 provides at least one remote service; a first firewall 3, which is used to provide a safe protection action and an IP forwarding function of NAT; a second firewall and a third firewall 9, which provide a safe protection action ; an exchange unit 6, which receives at least one remote service provided by the publishing unit; and a browsing interface unit 8, which receives a network address using HTTPS communication protocol. Wherein, the server 1 utilizes the publishing unit 2 to provide at least one remote service to be matched, and after the private IP is forwarded to the public IP through the first firewall 3, it is connected to the switching unit 6 via an Internet 4, When a problem occurs in a computer system of a client terminal 7, the client client 7 sends a network address (URL) using the HTTPS communication protocol to a browser interface unit 8 through the port 443 opened by the third firewall 9. The Internet 4 is connected to the exchange unit 6, and the exchange unit 6 performs a matching action between the browsing interface unit 8 and the remote service provided by the publishing unit 2, so as to establish the browsing interface unit 8 and the remote service provided by the publishing unit 2. A secure online intercommunication channel (SSLVPN) for remote services, the client 7 seeks online assistance from the server 1 by accessing the remote service, and the server 1 can provide remote assistance through the secure online intercommunication channel and debug the computer system of the client 7.

The network address mentioned above is a combination of the IP address of the switching unit 6 and the network identification code of the server 1, such as HTTPS://uusswitch.acer.net/kimlee@acer.com. tw, where uuswitch.acer.net is the IP address of the switching unit 6, and kimlee@acer.com.tw is the network identification code of the server 1. In addition, the present invention further includes a hot key device, which can be a quick key on the keyboard, and is used to drive the browsing interface unit 8 to directly connect to the network address using the HTTPS communication protocol. In order to understand the online actions of the server 1 and the client 7 provided by the switching unit 6 of the present invention, please refer to FIG. 3 , which is a schematic diagram of a switching unit connection index table in a preferred embodiment of the present invention; Shown, a switching unit online index table 61 records a server ID code field 611, a server network ID code field 612, a server network address 2 field 613 and a client network address field 614; the server 1 The sending unit 2 provides at least one remote service to the switching unit 6, and the switching unit 6 requires the server 1 to input a unique server identification code, so as to perform the service terminal recorded in the switching unit connection index table 61 The comparison action of the identification code field 611, after the comparison is successful, record the IP address of the server in the server network address field 613, and wait for the browsing interface unit 8 to connect to a network address (URL) using the HTTPS communication protocol. ) in the switching unit 6, after the switching unit 6 retrieves the network identification code of the server 1 recorded in the network address, and compares the field 612 of the server network identification code recorded in the switching unit connection index table 61 Action, after the comparison is successful, record the IP address of the client in the client network address field 614, and the switching unit 6 communicates with the client network through the server network address field 613 of the switching unit connection index table 61 The record in the address field 614 is used to establish a secure online communication channel between the server 1 and the client 7 .

The above-mentioned server ID code field 611 and server network ID code field 612 of the switching unit online index table 61 are the values previously registered in the switching unit 6 for the server side 1. The server ID code column The bit 611 is used to determine the connection identity of the server 1 in the switching unit 6 , and the server network ID field 612 is the comparison data of the network ID of the server 1 as the network address.

Please refer to FIG. 4 , which is a functional schematic diagram of the publishing unit of a preferred embodiment of the present invention; as shown in the figure, when the server wants to publish at least one remote service to the switching unit 6, it uses The publishing unit 2 performs the setting action of the remote service, and then connects to the switching unit 6 via the Internet 4, wherein, the server 1 has already used the system through a system initialization 21 setting of the publishing unit 2. Publishing unit 2, secondly, select the remote service to be released through a publishing application program function 22 of the publishing unit 2, moreover, the security of the client 7 can be carried out through a security control function 23 of the publishing unit 2 Control and management settings, and finally, through a system management function 24 of the issuing unit 2, the system management and control of the issuing unit 2 is performed.

The above-mentioned security control function 23 includes a verification unit. After the switching unit 6 provides the secure online intercommunication channel, before the client 7 logs into the computer system of the server 1, the client 7 must provide The client identification code and the client password are compared with the identity of the client 7 by the verification unit to identify whether the client 7 is a legal user, if so, by the sending unit 2 or the exchange One of the units 6 downloads the Java or ActiveX control in real time, and the client 7 can access the remote service provided by the server 1 through the secure online communication channel.

Furthermore, please refer to FIG. 5 , which is a schematic diagram of a security control index table in a preferred embodiment of the present invention; as shown in the figure, a security control index table 231 records a client identification code field 2311 And a client password field 2312, when the client 7 provides the client identification code and the client password, the verification unit retrieves the information of the security control index table 231 to perform a comparison action, when the When the client identification code and the client password provided by the client 7 are not recorded in the security control index table 231, it means that the client 7 is an illegal user, and the server 1 can reject the illegal client. The terminal 7 logs into the computer system of the server 1, so that the client 7 cannot access the remote service provided by the server 1.

Please refer to Fig. 6, which is a schematic diagram of specific operation of a preferred embodiment of the present invention; To the network address of the switching unit 6 of HTTPS://uuswitch.acer.net/, the switching unit 6 retrieves the network identification code of the server 1 of the network address command 81, namely kimlee@acer.com.tw, Compare with the server network identification code field 612 recorded in the above-mentioned exchange unit connection index table 61, so as to connect to the computer system of the server 1, and the client terminal 7 issues a client identification code Command 82 and a client password command 83 are used for the server 1 to use the above-mentioned client identification code field 2311 and client password field 2312 to perform a comparison action. After identifying the identity of the client 7, the client 7 to access the remote service provided by the server 1.

Furthermore, please refer to FIG. 7, which is a remote service schematic diagram of a preferred embodiment of the present invention; as shown in the figure, after the client 7 logs in to the computer system of the server 1, the client 7 is Client/server application service programs such as a NetMeeting application service program 221 and a LeaveMessage application service program 222 provided by the server end 1 can be accessed. The client/server (Client/Server) application service program remotely assists and debugs the computer system of the client 7. Please refer to Fig. 8, which is a schematic diagram of the function of the NetMeeting application service program of a preferred embodiment of the present invention; As shown in the figure, the NetMeeting application service program 221 mentioned above provides multiple functions to The computer system that assists the server 1 to remotely assist and debug the client 7 includes a NetMeeting system login function 2211, a remote service, and is connected to the switching unit via an Internet; it provides the server 1 and The online action of the client 7, an online communication function 2212, which provides the client 7 to seek online advice, a shared electronic whiteboard function 2213, which provides a handwriting input recognition function, and a file transfer function 2214, which is The computer system for sending a maintenance file to the client 7 and a desktop sharing function 221 provide the server 1 to share the desktop of the client for troubleshooting.

The above-mentioned NetMeeting system login function 2211 can be set in the sending unit 2 to correspond to the directory, and an easy-to-enter character string can be used to replace the IP address required to log in to the NetMeeting of the server 1. When the client accesses the NetMeeting application service program 221 of the server 1, it automatically executes the corresponding NetMeeting application service program of the client 7, and the client 7 only inputs an easy-to-enter character string on the client 7 The NetMeeting system login function of the corresponding NetMeeting application service program can be connected with the NetMeeting application service program 221 of the server 1 to improve the convenience of the client 7; the present invention is further installed on the server 1 side Record the application program to record the debugging actions performed by the server, as evidence for future reference when a dispute occurs between the server and the client.

Please refer to Fig. 9, which is a flowchart of the shared desktop function of the NetMeeting application service program of a preferred embodiment of the present invention; as shown in the figure, its main steps include:

Step S1: The server uses the publishing unit to provide at least one remote service to be matched, and connects to the switching unit via an Internet;

Step S2: the client sends a network address using the HTTPS communication protocol to a browsing interface unit, and connects to the switching unit via an Internet;

Step S3: the switching unit matches the browsing interface unit with the remote service provided by the issuing unit, so as to establish a secure online intercommunication channel;

Step S4: using the security control function of the issuing unit to verify the identity of the client;

Step S5: log in to the computer system of the server, and access the NetMeeting application service program provided by the server;

Step S6: automatically execute the NetMeeting application service program corresponding to the client;

Step S7: Input the character string that replaces the server IP in the NetMeeting system login function of the NetMeeting application service program of the client to connect to the NetMeeting application service program of the server;

Step S8: the server requests the client to open the remote common desktop service; and

Step S9: Control the desktop of the client computer system, remotely debug and assist the client to confirm the problem in real time.

To sum up, the present invention relates to a client service architecture and method using the HTTPS communication protocol, which is to receive at least one remote service provided by a server through an exchange unit to be matched, when a computer of a client When a problem occurs in the system, a network address (URL) using the HTTPS communication protocol is provided to a browsing interface unit, and the switching unit receives the online information of the browsing interface unit to match the browsing interface unit with the remote service After the operation, a secure online intercommunication channel between the browsing interface unit and the remote service is established, and the authorized client can access the remote service through the secure online intercommunication channel, wherein the remote service can be accessed through the off-the-shelf For example, the NetMeeting application service program provides the online communication function, electronic whiteboard sharing function, file transfer function and desktop sharing function, etc. The server can use the functions provided by the NetMeeting application service program to remotely assist and Debugging the computer system of the client, in this way, not only the client service architecture and method using the HTTPS communication protocol of the present invention are achieved, the client does not need to change any network and firewall settings, and the server also The private IP address can be converted into a public IP address through a firewall with NAT function to reduce the cost of the public IP address. In addition, the SSL security mechanism provided by the HTTPS communication protocol can protect the communication security of the data. The customer The client can safely allow the server to perform remote services to reduce time loss caused by computer problems.

Although the present invention has been disclosed above with preferred embodiments, it is not intended to limit the present invention. Anyone skilled in the art can make some changes and modifications without departing from the spirit and scope of the present invention. Therefore, this The scope of protection of the invention should be defined by the appended claims.

Claims (15)

1. customer service framework of using the HTTPS communications protocol, this framework comprises:

One crosspoint, receiving a service end provides one to treat at least one remote service that the matchmaker closes; And

One browses interface unit, provides a client to be online to a network address of using the HTTPS communications protocol;

Wherein, driving this crosspoint carries out this matchmaker who browses interface unit and this remote service and closes action, after setting up this online intercommunication pipeline based on SSLVPN of browsing interface unit and this remote service, this client can be used the HTTPS communications protocol of 443 open ports of a fire compartment wall, sees through this online this remote service of intercommunication pipe access based on SSLVPN.

2. the customer service framework of application HTTPS communications protocol according to claim 1 wherein more comprises a hot key devices, and it is to be a fast key, browses this network address that interface unit directly is online to application HTTPS communications protocol in order to drive this.

3. the customer service framework of application HTTPS communications protocol according to claim 1, wherein this remote service is to can be one client/service end application services.

4. the customer service framework of application HTTPS communications protocol according to claim 3, wherein this client/service end application services is to can be a NetMeeting application services.

5. the customer service framework of application HTTPS communications protocol according to claim 4, wherein this NetMeeting application services provides a shared desktop function.

6. the customer service framework of application HTTPS communications protocol according to claim 4, wherein this NetMeeting application services provides on the line and links up service function.

7. the customer service framework of application HTTPS communications protocol according to claim 4, wherein this NetMeeting application services provides one and transmits the archives function.

8. the customer service framework of application HTTPS communications protocol according to claim 3, wherein this client/service end application services is to can be a MSExchangeMailServer application program.

9. the customer service framework of application HTTPS communications protocol according to claim 3, wherein this client/service end application services is to can be a related application.

10. the customer service framework of application HTTPS communications protocol according to claim 9, wherein this related application can be an OracleDatabaseServer application program.

11. the customer service framework of application according to claim 1 HTTPS communications protocol wherein more comprises side record application program, is to be used to record the debug action that this service end is carried out, with the evidence for future reference during with this client dispute generation as this service end.

12. the customer service framework of application HTTPS communications protocol according to claim 1 wherein more comprises an authentication unit, it provides the identity validation action of this client, to differentiate the identity of this client.

13. a customer service method of using the HTTPS communications protocol, this method is to comprise the following step:

One crosspoint is provided;

Provide one to treat that at least one remote service that the matchmaker closes is in this crosspoint;

Provide one to browse interface unit;

Provide a network address of using the HTTPS communications protocol to browse interface unit in this;

Driving this browses interface unit and is online to this network address;

Drive this crosspoint and carry out this matchmaker who browses interface unit and this remote service and close action, to set up the online intercommunication pipeline based on SSLVPN that this browses interface unit and this remote service; And

Wherein, use the HTTPS communications protocol of 443 open ports of a fire compartment wall, this this remote service that provides based on online this service end of intercommunication pipe access of SSLVPN can be provided a client.

14. customer service method according to claim 13, wherein in providing this at least one remote service for the treatment of that the matchmaker closes after the step of this crosspoint, one side record application program is installed in a computer system of this service end, record the debug action that this service end carries out, with the evidence for future reference during with this client dispute generation as this service end.

15. customer service method according to claim 13, wherein in providing this at least one remote service for the treatment of that the matchmaker closes after the step of this crosspoint, the computer system of one authentication unit in this service end is provided, when this this remote service of client access, differentiates the identity of this client.

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