CN113936652A - How to generate feedback information - Google Patents
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Abstract
本说明书提供一种问诊反馈信息生成方法。所述方法可以包括：获取医生与用户沟通过程中医生语音数据和相应的医生文本数据；其中，所述医生文本数据是相应医生语音数据语音识别得到的；展示包括所述医生文本数据的记录展示页面；其中，所述记录展示页面具有对应所述医生文本数据的语音播放控件；其中，在所述语音播放控件被触发的情况下，相应医生文本数据的医生语音数据被播放；根据所述医生在所述记录展示页面选择的医生文本数据，生成目标问诊反馈信息。所述方法可以给医生带来便利。
This specification provides a method for generating inquiry feedback information. The method may include: acquiring doctor's voice data and corresponding doctor's text data in the process of communication between the doctor and the user; wherein, the doctor's text data is obtained by voice recognition of the corresponding doctor's voice data; displaying a record display including the doctor's text data. page; wherein, the record display page has a voice playback control corresponding to the doctor's text data; wherein, when the voice playback control is triggered, the doctor's voice data corresponding to the doctor's text data is played; according to the doctor The doctor's text data selected on the record display page generates target consultation feedback information. The method can bring convenience to the doctor.
Description
Technical Field
The specification relates to the field of internet medical treatment, in particular to an inquiry feedback information generation method.
Background
With the rapid development of electronic commerce, people have become accustomed to the convenience brought to life by the internet.
In real life, when a person is ill, the person can choose to visit a hospital for a doctor. Or, based on their own experience, go to a pharmacy to purchase some medications. As people have become accustomed to the online services offered by e-commerce, some web sites have also begun to provide web medical advice services.
Disclosure of Invention
The embodiment of the specification provides an inquiry feedback information generation method which can bring convenience to the treatment of a patient.
An embodiment of the present specification provides an inquiry feedback information generating method, including: acquiring Chinese doctor voice data and corresponding doctor text data in the communication process between a doctor and a user; the doctor text data is obtained by corresponding doctor voice data voice recognition; displaying a record display page including the doctor text data; the recording display page is provided with a voice playing control corresponding to the doctor text data; under the condition that the voice playing control is triggered, doctor voice data corresponding to the doctor text data is played; and generating target inquiry feedback information according to the doctor text data selected by the doctor on the record display page.
An embodiment of the present specification provides an inquiry feedback information generating method, including: acquiring doctor audio data generated in the communication process of a doctor client and a user client; performing voice recognition on the doctor audio data to obtain doctor text data; sending the doctor audio data and the doctor text data to the doctor client so that the doctor client displays a record display page comprising the doctor text data; under the condition that a voice playing control corresponding to the doctor text data of the recording and displaying page is triggered, doctor audio data corresponding to the doctor text data is played; receiving target inquiry feedback information sent by the doctor client side, and sending the target inquiry feedback information to the user client side; wherein the target interrogation feedback information is generated based on the physician text data.
In the embodiment of the present specification, the doctor can perform voice or video communication with the user client of the user through the doctor client. Therefore, the doctor can know the actual condition of the patient very quickly and accurately, make a relatively comprehensive and accurate diagnosis, solve the problems of the user relatively clearly and the like. In the scheme, the voice recognition of the Chinese doctor voice data in the communication process of the doctor and the user can be realized, and the corresponding doctor text data can be obtained. Furthermore, after the doctor and the user finish the communication, the doctor text data is displayed at the doctor client, so that the doctor can conveniently operate the doctor client to generate the target inquiry feedback information. Can, promote doctor's work efficiency.
Drawings
The accompanying drawings, which are included to provide a further understanding of embodiments of the specification, are incorporated in and constitute a part of this specification, illustrate embodiments of the specification and together with the description serve to explain the principles of the specification. It is obvious that the drawings in the following description are only some embodiments of the present description, and that for a person skilled in the art, other drawings can be derived from them without inventive exercise. In the drawings:
FIG. 1 is a schematic diagram of a scenario application of a data interaction system provided in an embodiment of the present disclosure;
FIG. 2 is a schematic diagram of a physician client display interface provided in an embodiment of the present disclosure;
FIG. 3 is a schematic diagram of a physician client display interface provided in an embodiment of the present disclosure;
FIG. 4 is a schematic diagram of a physician client display interface provided in an embodiment of the present disclosure;
fig. 5 is a flowchart of an inquiry information generating method provided in an embodiment of the present specification;
fig. 6 is a flowchart of an inquiry information generating method provided in an embodiment of the present specification;
fig. 7 is a functional block diagram of a client provided in an embodiment of the present specification;
fig. 8 is a functional block diagram of a server provided in an embodiment of the present specification.
Detailed Description
In order to make the technical solutions in the present specification better understood, the technical solutions in the embodiments of the present specification will be clearly and completely described below with reference to the drawings in the embodiments of the present specification, and it is obvious that the described embodiments are only a part of the embodiments of the present specification, but not all embodiments. All other embodiments obtained by a person of ordinary skill in the art without any inventive work based on the embodiments in the present specification shall fall within the protection scope of the present specification.
The embodiment of the specification provides a data interaction system. The data interaction system comprises a user client, a server and a doctor client.
In this embodiment, the user client and the doctor client may be electronic devices having display and network access functions. The electronic device may be provided with a processing chip having a certain arithmetic capability. Specifically, for example, the electronic device may be a tablet computer, a smart phone, a computer terminal, or the like, or may be software that can be run in the electronic device. The client may provide a network interface for data interaction. The client can carry out data information interaction according to a network communication protocol.
In this embodiment, the server may include a hardware device having a data information processing function and software necessary for driving the hardware device to operate. Of course, the server may be only a hardware device having a data processing capability, or only software running in a hardware device. The server can perform network data interaction with the user client and the doctor client based on network protocols such as HTTP, TCP/IP or FTP and a network communication module.
Please refer to fig. 1. In one scenario example, the user feels physically uncomfortable and wants to find a doctor to consult a diagnosis. The system is used for starting a user client application installed in the mobile phone and communicating with a doctor through the user client.
Specifically, the user may use the user client to perform voice communication with a doctor client used by a doctor. Therefore, information can be efficiently exchanged between the user and the doctor, and the working efficiency of the doctor can be improved. Specifically, the following dialog may occur between the user and the doctor.
The user says: "feel dizziness always recently, sometimes there are 2 to 3 dizziness continuously, and normally measure blood pressure at ordinary times. ".
The doctor says that: "what drugs have or have not been taken recently? ".
The user says: "two or three days of amoxicillin and cephalosporins are eaten. ".
The doctor says that: "from your current description and symptoms, the preliminary judgment may be atherosclerosis or indolent myocardial ischemia, suggesting you go to the hospital for a comprehensive screening. ".
The doctor says that: "suggest you to continue observation for a few more days. ".
The user says: "what needs to be noticed on the diet? ".
The doctor says that: the people are prohibited from eating less cold, spicy, high-purine and high-fat foods and easily-fermented foods. ".
……。
In the conversation process between the doctor and the user, the doctor client can record and generate doctor voice data of the doctor and send the doctor voice data to the server, the server sends the doctor voice data to the user client, and the server receives the user voice data recorded and sent by the user client and sends the user voice data to the doctor client. In this way, a voice conversation between the doctor and the user is realized.
After receiving the doctor voice data and the user voice data, the server can perform voice recognition on the doctor voice data and the user voice data respectively, generate doctor text data corresponding to the doctor voice data, and generate user text data corresponding to the user voice data.
Please refer to fig. 2. After the dialog between the doctor and the user is completed, the server may generate primary interrogation feedback information based on the resulting doctor text data. The primary inquiry feedback information can comprise a plurality of information units, different information units express different information contents, and further different information units relate to different doctor text data. Specifically, the primary inquiry feedback information may include diagnosis results, cautionary items, dietary cautionary and medication suggestions, etc. The diagnosis result may be that doctor text data is identified to obtain possible disease words in the doctor text data, and the disease words are matched in a preset disease word data set to obtain target disease words, and the diagnosis result may include the target disease words. Of course, the disease words in the physician text data may be the same or similar to the target disease words, but overall express the same semantics. Specifically, disease words such as "atherosclerosis" appear in the physician text data. The disease words are the same as the target disease words obtained by matching and are included in the diagnosis result. The notes may include: strenuous exercise is not recommended, walking slowly for 5 to 15 minutes a day, keeping on foot bath every day and going to hospital for review after half a month. Dietary attention may include: raw, cold, spicy, high-purine and high-fat foods and easily-fermented foods are forbidden to eat less and more high-protein foods. The medication recommendation may include: amoxicillin and liver-protecting capsules.
And the server sends the generated primary inquiry feedback information to the doctor client. After consulting the primary inquiry feedback information displayed in the doctor client, the doctor may think that the content in a certain information unit is not appropriate enough, and needs to modify the corresponding content. In the page of the primary inquiry feedback information of the doctor client, an editing control can be arranged corresponding to each information unit, and when the editing control is triggered, the doctor client sends an editing instruction to the server. Specifically, for example, the doctor clicks a control "select from dialog" of the diagnosis result.
The server may transmit the doctor text data and the user text data to the doctor client so that the doctor client displays a record display page including the doctor text data and the user text data. Specifically, for example, as shown in fig. 3. In the recording and displaying page, corresponding doctor text data and user text data can be displayed according to the time sequence of the two communication conversation parties, voice playing controls are respectively arranged corresponding to the doctor text data and the user text data, and under the condition that the voice playing controls are triggered, a doctor client can play doctor voice data corresponding to the corresponding doctor text data or user voice data corresponding to the corresponding user text data. Therefore, doctors can conveniently review the conversation content with the users, and more appropriate doctor text data can be conveniently selected as the content of the corresponding information unit. The doctor selects doctor text data on a record display page, the doctor text data comprises two disease words of 'atherosclerosis' and 'indolent myocardial ischemia', the doctor client-side displays the primary inquiry feedback information again, and the content of the primary inquiry feedback information can be updated according to the doctor operation. Specifically, for example, as shown in fig. 4. The doctor can think that the content of the primary inquiry feedback information meets the requirement, and can trigger a sending button provided by a page to send the primary inquiry feedback information serving as target inquiry feedback information to a corresponding user client so as to facilitate the user to operate the user client to browse.
Please refer to fig. 5. The implementation mode of the specification also provides an inquiry feedback information generation method. The inquiry feedback information generation method can be applied to a client. Specifically, for example, the inquiry feedback information generation method may be applied to a doctor client. The method may include the following steps.
Step S12: acquiring Chinese doctor voice data and corresponding doctor text data in the communication process between a doctor and a user; wherein the doctor text data is obtained by corresponding doctor voice data voice recognition.
In this embodiment, the doctor client can acquire doctor voice data and doctor text data. Specifically, the doctor client can generate the doctor voice data according to the doctor language for the doctor client by the way of acquiring the doctor voice data. The manner of acquiring the doctor text data by the doctor client can comprise the following steps: and the doctor client performs voice recognition on the generated doctor voice data to obtain doctor text data corresponding to the doctor voice data. Specifically, the doctor client can perform content boundary detection on the doctor voice data stream, so that doctor voice data obtained after the doctor voice data stream is segmented can be obtained, and thus, the doctor voice data can be conveniently subjected to voice recognition to obtain doctor text data. Of course, the manner of acquiring the doctor voice data and the doctor text data by the doctor client may be that the doctor client sends the voice data stream in the process of the doctor and the user conversation to the server, and the server processes the voice data and the doctor text data and feeds back the doctor voice data and the doctor text data to the doctor client.
In this embodiment, the doctor voice data may be recorded data of a doctor speaking to the doctor during a dialog between the doctor and the user. The doctor voice data may be all or a part of the recorded data of the doctor speaking. In some embodiments, the physician voice data may be a partial segment of the physician's recorded data, which may include a word, or a segment of a word, spoken by the physician. In some embodiments, the doctor voice data may be a data segment with doctor speaking content after content detection is performed on the doctor's recorded data. The number of doctor voice data may be plural. Each doctor voice data may correspond to a corresponding doctor text data. The doctor text data may be speech recognized for doctor speech data.
In this embodiment, the doctor client may obtain the doctor voice data and the corresponding doctor text data after receiving the operation instruction of the doctor. In some embodiments, the doctor client may monitor that the doctor has completed a dialog with the current user, i.e., the doctor has completed a diagnostic communication for the user. The doctor client automatically acquires doctor voice data and doctor text data.
Step S14: displaying a record display page including the doctor text data; the recording display page is provided with a voice playing control corresponding to the doctor text data; and under the condition that the voice playing control is triggered, the doctor voice data corresponding to the doctor text data is played.
In this embodiment, the doctor client may present a record presentation page so that the doctor may browse the doctor text data through the doctor client. The doctor can be convenient browse doctor text data, so make inquiry feedback information for the doctor and bring convenience, promoted doctor's work efficiency.
In the present embodiment, a voice playback control corresponding to the text data of the doctor is provided on the recording and displaying page. In some embodiments, there may be a plurality of doctor text data in the recording and displaying page, and a voice playing control may be provided for each doctor text data. Therefore, when a certain voice playing control is triggered, the doctor client can play the doctor voice data corresponding to the corresponding doctor text data. Of course, only one voice playing control may be set on the recording and displaying page, and after the voice playing control is triggered, the doctor client may play the doctor voice data corresponding to the currently displayed doctor text data in the recording and displaying page.
In this embodiment, the doctor client may instruct the doctor client to play the doctor voice data corresponding to the doctor text data as needed in the process of referring to the doctor text data. Therefore, doctors can review the communication content with the users more clearly. In some embodiments, the doctor text data may not be particularly accurate, that is, when performing voice recognition on the doctor voice data, the content expressed by the doctor is not completely accurately recognized, and at this time, after referring to the doctor text data, the doctor may listen to the content expressed at that time again, so that the doctor can edit the doctor text data in a memorable manner. In some embodiments, some "errors in mouth" may occur during the communication between the doctor and the user, so that the content of the "errors in mouth" also exists in the generated doctor text data, and thus, the doctor may feel that some content is inaccurate during the process of viewing the doctor text data, and may click the voice playing control, so that the doctor client plays the doctor voice data of the corresponding doctor text data, and thus, it is found that the "errors in mouth" cause errors in the doctor text data, and thus, the doctor text data may be edited.
Step S16: and generating target inquiry feedback information according to the doctor text data selected by the doctor on the record display page.
In this embodiment, the recording display page displayed by the doctor client may be used for the doctor to select the doctor text data for generating the target inquiry feedback information. Specifically, the doctor client may select a sequence of the text data of the doctor according to a record display page of the doctor, and generate the target inquiry feedback information. For example, corresponding prompts can be given to doctors at the doctor client in a certain sequence to prompt the selection requirements of the doctors each time the doctor text data is selected. For example, the doctor client prompts "please select a diet suggestion", at which time the doctor can select the text data of the doctor expressing the diet suggestion correspondingly in the record display page. The doctor client then prompts "please select medication advice," at which point the doctor can select the doctor text data expressing the medication advice in the record presentation page. Thus, target inquiry feedback information can be generated according to the order of the doctor text data selected by the doctor.
In some embodiments, the primary inquiry feedback information may have been generated by the doctor client, and the doctor considers that the primary inquiry feedback information needs to be modified, and in the case that the doctor client receives an editing instruction for the primary inquiry feedback information, the record presentation page is presented, so that the doctor text data selected by the doctor is received to modify the corresponding content in the primary inquiry feedback information. In this manner, targeted interrogation feedback information may be generated.
According to the inquiry feedback information generation method provided by the embodiment of the specification, doctor voice data and doctor text data in the conversation process between a doctor and a user are acquired, so that a doctor record display page can be provided, the doctor can conveniently view the doctor text data and the corresponding doctor voice data, the doctor can conveniently review the communication process, and conveniently select the doctor text data for generating the target inquiry feedback information. The efficiency of doctor after with user's communication, handling inquiry feedback information has been promoted, brings very big facility for doctor's work.
In one embodiment, before presenting the record presentation page including the doctor text data, it is also possible to: acquiring primary inquiry feedback information generated based on the doctor text data; accordingly, in case of receiving an edit instruction for the primary inquiry feedback information, the record presentation page including the doctor text data is presented.
In this embodiment, the physician client may first obtain the primary interrogation feedback information. In some embodiments, the physician client may automatically generate primary interrogation feedback information based on the acquired physician text data. Specifically, for example, the doctor client may be preset with an inquiry information template, so that data information may be extracted from the acquired doctor text data according to the inquiry information template to generate primary inquiry feedback information. In some embodiments, the primary interrogation feedback information may be generated by a server from which the physician client may receive the primary interrogation feedback information.
In this embodiment, the doctor client may display the acquired primary inquiry feedback information for the doctor to browse. In some embodiments, after the physician views the primary interrogation feedback information, some of the primary interrogation feedback information may be deemed inaccurate and may need to be modified. The doctor can operate the doctor client to issue an editing instruction, the doctor client correspondingly edits the instruction, and a record display page is displayed. The page of the primary inquiry feedback information displayed by the doctor client can be provided with an editing button, and when the editing button is triggered, the page is considered to receive an editing instruction and is displayed, recorded and displayed.
In this embodiment, the doctor client may automatically generate the primary interrogation feedback information from the doctor text data. Thus, the time for operating the doctor client by the doctor can be saved. If the content of the primary inquiry feedback information is considered to be in accordance with the requirement after the doctor consults the primary inquiry feedback information, the primary inquiry feedback information can be sent to the user client as the target inquiry feedback information. Moreover, if after the doctor consults the primary inquiry feedback information, the content of the primary inquiry feedback information is considered to need to be modified, an editing instruction can be issued, and the doctor client can display a record display page and provide the record display page for the doctor to select the doctor text data. Therefore, the primary inquiry feedback information can be modified to obtain the target inquiry feedback information. The method and the system bring convenience to doctors on the whole, and save time for the doctors to make target inquiry feedback information.
In one embodiment, the primary interrogation feedback information may include a plurality of information units. Correspondingly, the editing instruction corresponds to an information unit, and doctor text data associated with the information unit is displayed on the record display page.
In this embodiment, the primary interrogation feedback information may include a plurality of information units, and each information unit may be configured to display a specific content. Specifically, the information unit may include: diagnosis results, cautionary items, dietary cautionary and medication recommendations, etc. The content of the diagnosis result may include, among others, an expression of a disease which the patient may suffer from. The content of the notice may include a daily routine that the doctor reminds the patient of needing attention in his or her life. The content of the dietary attention may include recommendations of the doctor on the diet of the patient. The content of the medication suggestion can comprise the medicine which is suggested to be taken by the patient by the doctor and can also comprise the order of usage and the like.
In this embodiment, each information unit of the primary inquiry feedback information may be respectively corresponding to an editing button, so that when a doctor wants to edit the content of a certain information unit, the doctor can click the corresponding editing button of the information unit. At this time, the doctor client receives the editing instruction corresponding to the information unit, and can display a record display page.
In the present embodiment, each information unit in the primary inquiry feedback information may be generated based on the doctor text data. That is, the doctor text data included in different information units is different. In case of receiving an editing instruction for an information unit, a context of the doctor text data included in the corresponding information unit may be presented on the record presentation page. In this way, the doctor can conveniently review the conversation content with the user, and the doctor can conveniently select correct doctor text data as the content of the information unit.
In this embodiment, the doctor text data associated with the information unit may be such that the content in the information unit is at least partially derived from the doctor text data. Specifically, for example, the information unit includes the entire contents of the doctor text data; or the content of the information unit is generated according to the meaning expressed by the doctor text data; alternatively, the content of the information unit includes part of the words in the doctor text data. Of course, other modifications may be made by those skilled in the art, and are not described in detail herein.
In one embodiment, the primary interrogation feedback information may include a plurality of information elements; the information unit may correspond to a related key word; in the record display page, the keywords of the doctor text data can be displayed differently from the non-keyword text.
In the present embodiment, a keyword may be provided for an information unit. There may be multiple keywords for each information unit. The keywords corresponding to different information units are at least partially different. So that different information units eventually contain different content. In some embodiments, the keywords are different for different information units. Specifically, for example, the plurality of keywords corresponding to the information unit "diagnosis result" may be disease name words. The plurality of keywords corresponding to the information unit "medication suggestion" may be medicine name words.
In the embodiment, after a doctor triggers an editing instruction for an information unit, the doctor text data associated with the current information unit in the record display page can be conveniently seen. The display mode of the keywords corresponding to the information unit can be distinguished from the display mode of the non-keywords. Specifically, for example, the way of displaying the keywords differently from the non-keywords may include at least one of the following: different background colors, different fonts, different character colors or different character sizes, etc. Of course, those skilled in the art may make other modifications within the spirit of the present invention, and further description thereof is omitted.
In some embodiments, the doctor text data associated with different information units is different. Different doctor text data express different meanings. So that the text contents contained in different doctor text data are also different. Because the content requirements of different information units are different, doctor text data associated with different information units are different. Therefore, doctors can select the doctor text data as a content source of an information unit on the record display page conveniently. Moreover, different information units express different contents, so that repeated feedback of different information units aiming at the same content can be avoided.
In one embodiment, the method for generating the inquiry feedback information may further include: acquiring user voice data and corresponding user text data in the communication process between the doctor and the user; the user text data is obtained by voice recognition of corresponding user voice data; correspondingly, in the step of displaying the record display page including the doctor text data, the record display page including the doctor text data and the user text data is displayed; the recording display page is provided with a voice playing control corresponding to the user text data; and under the condition that the voice playing control is triggered, the user voice data corresponding to the user text data is played.
In the present embodiment, the inquiry and communication process between the doctor and the user is generally a dialogue between the doctor and the user. So that the doctor's dialog with the user is usually a continuous process. Therefore, the doctor text data and the user text data form the context of the communication process between the doctor and the user as a whole. In this embodiment, the doctor client further acquires user voice data and user text data. Therefore, the display page can be recorded, and the doctor text data and the user text data can be displayed at the same time, so that great convenience is brought to the doctor for reviewing the communication process.
In this embodiment, during the communication between the user and the doctor, the user client may generate the user speech data according to the speech sound of the user. In some embodiments, the user client may generate a user voice data stream for the speaking voice of the user, and the user client may transmit the user voice data stream to the server, so that the server may perform processing on the user voice data stream, such as content detection, etc., perform segmentation processing on the user voice data stream to generate user voice data, and perform voice recognition to generate user text data. The server may then send the user speech data and corresponding user text data to the doctor client. Of course, the user client may process the recorded user voice data stream to obtain user voice data and corresponding user text data, and send the user voice data and the user text data to the server, and the server may send the user voice data and the user text data to the doctor client. Of course, in some embodiments, the user client may send the user voice data stream to the server, which sends the user voice data stream to the doctor client. Therefore, the doctor client can process the user voice data stream to obtain user voice data and user text data.
In this embodiment, the record presentation page may present the doctor text data and the user text data in chronological order. Therefore, the conversation process of the doctor and the user can be restored through the doctor text data and the user text data. And the doctor can accurately generate the target inquiry feedback information conveniently. In this embodiment, a voice playing control is set corresponding to the user text data on the recording and displaying page. Under the condition that the voice playing control corresponding to the user text data is triggered, the doctor client can play the corresponding user voice data.
In one embodiment, the method for generating the inquiry feedback information further comprises: sending the target inquiry feedback information to a user client of the user so that the user client displays the target inquiry feedback information in an inquiry feedback information page; and the inquiry feedback information page is provided with a voice playing control, and under the condition that the voice playing control is triggered, doctor voice data of the Chinese doctor text data in the target inquiry feedback information is played.
In this embodiment, the physician client may send the target interrogation feedback information to the user client. In this way, the user can operate the user client to refer to the target inquiry feedback information. Therefore, after the user and the doctor complete communication, the doctor orders in the communication process with the doctor can be reviewed according to the target inquiry feedback information. The method brings convenience to the user, and avoids the problem that the user forgets the communication content with the doctor to delay the treatment of the disease.
In this embodiment, when the user client displays the target inquiry feedback information, a voice playing control may be displayed in the inquiry feedback information page. So that the user can click the voice playing control as required to play the doctor voice data. In some embodiments, the doctor voice data may be a recording of a doctor's utterance during a user's conversation with the doctor. Therefore, the user can click the voice playing control, and can hear the speaking voice of the doctor corresponding to the content of the target inquiry feedback information. The user can review the whole communication process conveniently, and the content of the target inquiry feedback information can be understood by combining the voice and sound contrast of the doctor speaking. In some implementations, the voice play control can be associated with textual content in the targeted interrogation feedback information. And when the corresponding text content is clicked, playing the corresponding doctor audio data. Of course, the voice playing control can also be a single picture, which is placed beside the corresponding text content.
In this embodiment, when the target inquiry feedback information is sent to the user client, the doctor voice data of the doctor text data in the target inquiry feedback information may be sent to the user client together. Therefore, the user can play the corresponding recording with less delay by clicking the voice playing control. Of course, in some embodiments, when the target inquiry feedback information is sent to the user client, the Chinese doctor text data in the target text feedback information is mainly sent to the user client. When the user clicks the voice playing control corresponding to the doctor text data, the user client can send a doctor voice data acquisition request to the server, so that the server feeds back the corresponding doctor voice data. Therefore, doctor voice data can be acquired according to the requirements of the user, and network load is reduced.
In one embodiment, the method for generating the inquiry feedback information may further include: matching the doctor text data in a preset disease word data set to obtain a target disease word; the target disease words are used as part of the target inquiry feedback information; wherein the preset disease word data set comprises a plurality of standard disease words.
In this embodiment, a preset disease word data set may be preset in the doctor client, and the preset disease word data set may include a plurality of standard disease words. The matched target disease word can be used as the disease possibly suffered by the patient. Therefore, the target disease words are provided for the user as a part of the target inquiry feedback information, so that the user can know the disease condition conveniently.
In this embodiment, the doctor client may be preset with a matching model, and after inputting the doctor text data into the matching model, the matching model may further provide the corresponding target disease word. In some embodiments, the doctor text data may also be segmented, and the segmented words are input into the matching model to obtain the target disease words. In some embodiments, the doctor client may also obtain a text vector by converting the text data of the user without setting a model, a disease word vector is already set for each standard disease word, and the standard disease word corresponding to the disease word vector closest to the text vector is used as the target disease word. It is to be understood that other modifications may be made by those skilled in the art based on the teachings of the present embodiment, and all such modifications are intended to be included within the scope of the present disclosure.
Referring to fig. 6, an embodiment of the present disclosure further provides a method for generating inquiry feedback information. The inquiry feedback information generation method can be used for a server. The inquiry feedback information generating method may include the following steps.
Step S30: and acquiring doctor audio data generated in the communication process of the doctor client and the user client.
In this embodiment, the server may receive the doctor voice data sent by the doctor client and the user voice data sent by the user client during the communication between the doctor and the user. Specifically, for example, the server may receive a doctor voice data stream sent by the doctor client, and further process the doctor voice data stream to obtain doctor voice data corresponding to a segment of voice content. Alternatively, in some embodiments, after the doctor client records the doctor's voice as audio data, the doctor client generates doctor audio data and transmits the doctor audio data to the server.
Step S32: and carrying out voice recognition on the doctor audio data to obtain doctor text data.
In this embodiment, the server may perform voice recognition on the doctor audio data based on a voice recognition technology to obtain doctor text data. Specifically, for example, the server may be pre-built with a speech recognition model. And inputting doctor audio data into the voice recognition model to obtain corresponding doctor audio data. In some embodiments, the speech recognition model may process the stream of physician audio data to derive physician audio data. Of course, the construction of a specific speech recognition model can be based on a speech recognition algorithm by those skilled in the art.
Step S34: sending the doctor audio data and the doctor text data to the doctor client so that the doctor client displays a record display page comprising the doctor text data; and under the condition that a voice playing control corresponding to the doctor text data of the recording and displaying page is triggered, doctor audio data corresponding to the doctor text data is played.
Step S36: receiving target inquiry feedback information sent by the doctor client side, and sending the target inquiry feedback information to the user client side; wherein the target interrogation feedback information is generated based on the physician text data.
In this embodiment, the server may establish communication for the doctor client and the user client. In the communication process of the doctor client and the user client, the server can perform voice recognition on the received doctor audio data to obtain doctor text data corresponding to the doctor audio data. Therefore, the server can send the doctor text data to the doctor client, so that the doctor can conveniently generate target inquiry feedback information according to the doctor text data displayed by the doctor client. In this way, after receiving the target inquiry feedback information, the server may send the target inquiry feedback information to the user client.
In the present embodiment, the doctor text data may be displayed in chronological order on the record display page of the doctor client. Corresponding to the doctor text data, a voice playing control can be correspondingly displayed. Thus, under the condition that the voice playing control is triggered, the doctor client can play corresponding doctor audio data. Therefore, help is brought to a doctor for reviewing communication contents with the user. Moreover, the target inquiry feedback data is generated by selecting the doctor text data, so that convenience is brought to the doctor.
In one embodiment, the server may generate primary interrogation feedback information from the physician text data; and sending the primary inquiry feedback information to the doctor client so that the doctor client displays the primary inquiry feedback information.
In this embodiment, the server may generate primary interrogation feedback information. In some embodiments, the server may automatically generate primary interrogation feedback information from the physician text data. Specifically, for example, the server may be preset with an inquiry information template, so that the data information may be extracted from the text data of the doctor according to the inquiry information template to generate the primary inquiry feedback information.
In this embodiment, the server may transmit the generated primary interrogation feedback information to the doctor client. Therefore, the doctor client can display the primary inquiry feedback information, and the doctor only needs to edit the primary inquiry feedback information to obtain the target inquiry feedback information. Brings convenience to doctors.
In one embodiment, the physician audio data and the physician text data are transmitted to the physician client upon receiving an edit instruction for the primary interrogation feedback information transmitted by the physician client.
In this embodiment, after the server generates the primary inquiry feedback information, the server sends the content of the primary inquiry feedback information to the doctor client for display by the doctor client. The physician consults the primary interrogation feedback information presented by the physician client, which in some cases may be already perfect and considered by the physician not to need further editing. At this time, the doctor can operate the doctor client to send the primary inquiry feedback information to the user client. In this way, the server can only send the content of the primary inquiry feedback information to the doctor client, so that the workload of the server can be reduced and the load of the network can be reduced in a big data scene. In some cases, after the doctor consults the primary inquiry information through the doctor client, the content of a part of information units in the primary inquiry information may be considered to need to be edited and modified. At this time, the doctor can operate the doctor client to issue an editing instruction to request modification of the content of the corresponding information unit.
In this embodiment, the primary inquiry feedback information displayed by the doctor client may have a plurality of information units, and each information unit may be provided with an editing button. In the case where the edit button is triggered, it may be considered that an edit instruction of the doctor for the corresponding information unit is received. The doctor client can send the editing instruction to the server. After the server receives the editing instruction, the doctor text data and the doctor audio data can be sent to the doctor client. Therefore, the doctor client can display a record display page for the doctor to operate, select proper content and generate target inquiry feedback information.
In one embodiment, the primary interrogation feedback information may include a plurality of information units, and the content of each information unit is generated according to the doctor text data; wherein doctor text data associated with different information units are different.
In this embodiment, the server may generate the primary interrogation feedback information having a plurality of information elements. Specifically, for example, the information unit may include a diagnosis result, a notice, a diet notice, a medication recommendation, and the like. In some embodiments, the server may be configured to set a keyword set for each information unit, and obtain the doctor text data corresponding to each information unit by matching the doctor text data with the keywords in the keyword set of each information unit. Specifically, for example, the keywords of the information unit include "vegetables, eggs, meat, proteins", and the like. One doctor text data may be "some more coarse fiber vegetables can be eaten". Thus, the doctor text data found by matching has the keyword "vegetable", and can be regarded as the content of the information unit.
In some embodiments, the information units may correspond to more fixed keywords, for example, names of the information units may be used as keywords of the corresponding information units, and the doctor text data including the names of the corresponding information units may be used as the content of the corresponding information units. Specifically, for example, the note is a name of one information unit, and the "note" itself may be a keyword. For example, a physician text data may be "the current notice has two points, first to add physical exercise, run more. The second work and rest is regular and cannot stay up to … … ". The doctor text data includes "notice" and the content of the doctor text data can be the content of the notice information unit.
In one embodiment, the method for generating the inquiry feedback information may further include: acquiring user voice data generated in the communication process of the doctor client and the user client; carrying out voice recognition on the user voice data to obtain user text data; correspondingly, in the step of sending the doctor audio data and the doctor text data to the doctor client, the doctor audio data and the doctor text data, and the user voice data and the user text data are sent to the doctor client; to cause the doctor client to present the record presentation page including the doctor text data and the user text data; the recording display page is also provided with a voice playing control corresponding to the user text data; and under the condition that the voice playing control is triggered, the user voice data corresponding to the user text data is played.
In this embodiment, the server may receive the user voice data sent by the user client, and may send the user voice data to the doctor client. The server can perform voice recognition on the received user voice data to obtain user text data corresponding to the user voice data. Further, the server can send the user text data to the doctor client, so that the doctor operates the doctor client to display a record display page, and the user text data can be displayed in the record display page. In some embodiments, the physician text data and the user text data may be presented separately on different pages. Of course, the doctor text data and the user text data may also be presented in one page. In some embodiments, the record presentation page may present the doctor text data and the user text data in a conversational manner in chronological order, so as to facilitate review by the doctor.
In this embodiment, a voice playing control may be provided for each user text data. And under the condition that the voice playing control corresponding to the user text data is triggered, the user voice data corresponding to the corresponding user text data can be played. In some implementations, the user speech data can be a recording of the user's speech. Therefore, doctors can conveniently review the communication content with the users.
In one embodiment, the method for generating the inquiry feedback information may further include: matching the doctor text data in a preset disease word data set to obtain a target disease word; the target disease words are used as part of the target inquiry feedback information; wherein the preset disease word data set comprises a plurality of standard disease words.
In this embodiment, a preset disease word data set may be preset in the server, and the preset disease word data set may include a plurality of standard disease words. The matched target disease word can be used as the disease possibly suffered by the patient. Therefore, the target disease words are provided for the user as a part of the target inquiry feedback information, so that the user can know the disease condition conveniently.
In this embodiment, the doctor client may be preset with a matching model, and after inputting the doctor text data into the matching model, the matching model may further provide the corresponding target disease word. In some embodiments, the doctor text data may also be segmented, and the segmented words are input into the matching model to obtain the target disease words. In some embodiments, the doctor client may also obtain a text vector by converting the text data of the user without setting a model, a disease word vector is already set for each standard disease word, and the standard disease word corresponding to the disease word vector closest to the text vector is used as the target disease word. It is to be understood that other modifications may be made by those skilled in the art based on the teachings of the present embodiment, and all such modifications are intended to be included within the scope of the present disclosure.
Please refer to fig. 7. The implementation mode of the specification also provides a client. The client can be applied to terminal equipment. The client may be a doctor client. The client may include: the device comprises a text data acquisition module, a record display module and an information generation module.
The text data acquisition module can be used for acquiring Chinese doctor voice data and corresponding doctor text data in the communication process between a doctor and a user; wherein the doctor text data is obtained by corresponding doctor voice data voice recognition.
The record presentation module may be configured to present a record presentation page including the doctor text data; the recording display page is provided with a voice playing control corresponding to the doctor text data; and under the condition that the voice playing control is triggered, the doctor voice data corresponding to the doctor text data is played.
The information generating module may be configured to generate target inquiry feedback information according to the doctor text data selected by the doctor on the record display page.
The functions and effects achieved by the client provided by the embodiment can be explained in comparison with other embodiments, and are not described herein again.
The embodiment of the specification also provides a computer storage medium. The computer storage medium may store computer program instructions that, when executed by a processor, may implement: acquiring Chinese doctor voice data and corresponding doctor text data in the communication process between a doctor and a user; the doctor text data is obtained by corresponding doctor voice data voice recognition; displaying a record display page including the doctor text data; the recording display page is provided with a voice playing control corresponding to the doctor text data; under the condition that the voice playing control is triggered, doctor voice data corresponding to the doctor text data is played; and generating target inquiry feedback information according to the doctor text data selected by the doctor on the record display page.
In this embodiment, the computer storage medium includes, but is not limited to, a Random Access Memory (RAM), a Read-Only Memory (ROM), a Cache (Cache), a Hard Disk Drive (HDD), or a Memory Card (Memory Card).
In this embodiment, specific functions implemented by the computer storage medium can be explained with reference to other embodiments.
Please refer to fig. 8. The embodiment of the specification provides a server. The server may include: the system comprises an audio acquisition module, a text recognition module, a text data sending module and an inquiry information sending module.
The audio acquisition module can be used for acquiring doctor audio data generated in the communication process of the doctor client and the user client.
The text recognition module can be used for carrying out voice recognition on the doctor audio data to obtain doctor text data.
The text data sending module can be used for sending the doctor audio data and the doctor text data to the doctor client so as to enable the doctor client to display a record display page comprising the doctor text data; and under the condition that a voice playing control corresponding to the doctor text data of the recording and displaying page is triggered, doctor audio data corresponding to the doctor text data is played.
The inquiry information sending module may be configured to receive target inquiry feedback information sent by the doctor client, and send the target inquiry feedback information to the user client; wherein the target interrogation feedback information is generated based on the physician text data.
The specific functions implemented by the audio acquisition module, the text recognition module, the text data transmission module and the inquiry information transmission module disclosed in the above embodiments can be explained in comparison with other embodiments in this specification.
The embodiment of the specification also provides a computer storage medium. The computer storage medium may store computer program instructions that, when executed by a processor, may implement: acquiring doctor audio data generated in the communication process of a doctor client and a user client; performing voice recognition on the doctor audio data to obtain doctor text data; sending the doctor audio data and the doctor text data to the doctor client so that the doctor client displays a record display page comprising the doctor text data; under the condition that a voice playing control corresponding to the doctor text data of the recording and displaying page is triggered, doctor audio data corresponding to the doctor text data is played; receiving target inquiry feedback information sent by the doctor client side, and sending the target inquiry feedback information to the user client side; wherein the target interrogation feedback information is generated based on the physician text data.
In this embodiment, specific functions implemented by the computer storage medium can be explained with reference to other embodiments.
The foregoing description of various embodiments of the present specification is provided for the purpose of illustration to those skilled in the art. It is not intended to be exhaustive or to limit the invention to a single disclosed embodiment. As described above, various alternatives and modifications of the present specification will be apparent to those skilled in the art to which the above-described technology pertains. Thus, while some alternative embodiments have been discussed in detail, other embodiments will be apparent or relatively easy to derive by those of ordinary skill in the art. This specification is intended to embrace all alternatives, modifications, and variations of the present invention that have been discussed herein, as well as other embodiments that fall within the spirit and scope of the above-mentioned application.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. It is anticipated that one skilled in the art, based upon his knowledge of the art, may make any combination of the various embodiments described herein possible.
The description is operational with numerous general purpose or special purpose computing system environments or configurations. For example: personal computers, server computers, hand-held or portable devices, tablet-type devices, multiprocessor systems, microprocessor-based systems, set top boxes, programmable consumer electronics, network PCs, minicomputers, mainframe computers, distributed computing environments that include any of the above systems or devices, quantum computing environments, and the like.
While the specification has been described with respect to the embodiments, those skilled in the art will appreciate that there are numerous variations and permutations of the specification that fall within the spirit and scope of the specification, and it is intended that the appended claims include such variations and modifications as fall within the spirit and scope of the specification.
Claims (14)
1. An inquiry feedback information generating method comprises the following steps:
acquiring Chinese doctor voice data and corresponding doctor text data in the communication process between a doctor and a user; the doctor text data is obtained by corresponding doctor voice data voice recognition;
displaying a record display page including the doctor text data; the recording display page is provided with a voice playing control corresponding to the doctor text data; under the condition that the voice playing control is triggered, doctor voice data corresponding to the doctor text data is played;
and generating target inquiry feedback information according to the doctor text data selected by the doctor on the record display page.
2. The method of claim 1, further comprising, prior to the step of presenting a record presentation page including the physician text data: acquiring primary inquiry feedback information generated based on the doctor text data;
accordingly, in case of receiving an edit instruction for the primary inquiry feedback information, the record presentation page including the doctor text data is presented.
3. The method of claim 2, the primary interrogation feedback information comprising a plurality of information units;
correspondingly, the editing instruction corresponds to an information unit, and doctor text data associated with the information unit is displayed on the record display page.
4. The method of claim 2, the primary interrogation feedback information comprising a plurality of information units; the information unit corresponds to a related key word; and in the record display page, displaying the keywords of the doctor text data in a way of distinguishing the texts of the keywords from the texts of the non-keywords.
5. The method of claim 2, the primary interrogation feedback information comprising a plurality of information units; doctor text data associated with different information units are different.
6. The method of claim 1, further comprising: acquiring user voice data and corresponding user text data in the communication process between the doctor and the user; the user text data is obtained by voice recognition of corresponding user voice data;
correspondingly, in the step of displaying the record display page including the doctor text data, the record display page including the doctor text data and the user text data is displayed; the recording display page is provided with a voice playing control corresponding to the user text data; and under the condition that the voice playing control is triggered, the user voice data corresponding to the user text data is played.
7. The method of claim 1, further comprising: sending the target inquiry feedback information to a user client of the user so that the user client displays the target inquiry feedback information in an inquiry feedback information page; and the inquiry feedback information page is provided with a voice playing control, and under the condition that the voice playing control is triggered, doctor voice data of the Chinese doctor text data in the target inquiry feedback information is played.
8. The method of claim 1, further comprising:
matching the doctor text data in a preset disease word data set to obtain a target disease word; the target disease words are used as part of the target inquiry feedback information; wherein the preset disease word data set comprises a plurality of standard disease words.
9. An inquiry feedback information generating method comprises the following steps:
acquiring doctor audio data generated in the communication process of a doctor client and a user client;
performing voice recognition on the doctor audio data to obtain doctor text data;
sending the doctor audio data and the doctor text data to the doctor client so that the doctor client displays a record display page comprising the doctor text data; under the condition that a voice playing control corresponding to the doctor text data of the recording and displaying page is triggered, doctor audio data corresponding to the doctor text data is played;
receiving target inquiry feedback information sent by the doctor client side, and sending the target inquiry feedback information to the user client side; wherein the target interrogation feedback information is generated based on the physician text data.
10. The method of claim 9, further comprising: generating primary inquiry feedback information according to the doctor text data; and sending the primary inquiry feedback information to the doctor client so that the doctor client displays the primary inquiry feedback information.
11. The method of claim 10, further comprising: and under the condition of receiving an editing instruction which is sent by the doctor client and aims at the primary inquiry feedback information, sending the doctor audio data and the doctor text data to the doctor client.
12. The method of claim 11, wherein the primary interrogation feedback information comprises a plurality of information units, the content of each information unit being generated from the physician text data, respectively; wherein doctor text data associated with different information units are different.
13. The method of claim 9, further comprising:
acquiring user voice data generated in the communication process of the doctor client and the user client;
carrying out voice recognition on the user voice data to obtain user text data;
correspondingly, in the step of sending the doctor audio data and the doctor text data to the doctor client, the doctor audio data and the doctor text data, and the user voice data and the user text data are sent to the doctor client; to cause the doctor client to present the record presentation page including the doctor text data and the user text data; the recording display page is also provided with a voice playing control corresponding to the user text data; and under the condition that the voice playing control is triggered, the user voice data corresponding to the user text data is played.
14. The method of claim 9, further comprising:
matching the doctor text data in a preset disease word data set to obtain a target disease word; the target disease words are used as part of the target inquiry feedback information; wherein the preset disease word data set comprises a plurality of standard disease words.
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