CN111401575A - Management method and device for product maintenance service - Google Patents
Management method and device for product maintenance service Download PDFInfo
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- CN111401575A CN111401575A CN201811634451.5A CN201811634451A CN111401575A CN 111401575 A CN111401575 A CN 111401575A CN 201811634451 A CN201811634451 A CN 201811634451A CN 111401575 A CN111401575 A CN 111401575A
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Abstract
The embodiment of the invention provides a management method and a device for product maintenance service, which comprises the following steps: receiving a maintenance order assigned by a maintenance server; selecting a fault detection logic mode when a tester related to a product to be maintained does not exist; displaying all possible fault situations according to the information of the product to be maintained; selecting at least one correct fault scenario from all possible fault scenarios; automatically generating a maintenance recommendation according to at least one correct fault scenario; and creating a repair report after the repair of the product to be repaired is completed according to the repair recommendation. It can be seen that after the maintenance order is received, the maintenance of the product to be maintained can be completed based on the automatically generated maintenance suggestion as long as the correct fault scenario is selected, and the maintenance personnel do not need to be very familiar with the product to be maintained and the maintenance process of the product to be maintained, so that the maintenance efficiency is improved.
Description
Technical Field
The embodiment of the invention relates to the technical field of product maintenance service, in particular to a management method and a management device for product maintenance service.
Background
At present, the maintenance operation of various durable products requires a strong technical background for maintenance personnel, and the maintenance personnel is required to be very familiar with the products and the maintenance process. Furthermore, the educational background of the maintenance personnel who are engaged in the maintenance work is not very high, and it is not easy to make the maintenance personnel very familiar with the product and the maintenance process of the product, thereby affecting the maintenance efficiency.
Disclosure of Invention
Therefore, the embodiment of the invention provides a management method and a management device for product maintenance service, which can enable maintenance personnel to quickly maintain products so as to improve the maintenance efficiency.
The embodiment of the invention provides a management method for product maintenance service, which comprises the following steps:
receiving a repair order assigned by a repair server, wherein the repair order contains information about a product to be repaired;
selecting a fault detection logic mode when a tester related to the product to be repaired does not exist;
displaying all possible fault situations according to the information of the product to be maintained;
selecting at least one correct fault scenario from said all possible fault scenarios;
automatically generating a maintenance recommendation according to the at least one correct fault scenario; and
after the maintenance is completed on the product to be maintained according to the maintenance suggestion, a maintenance report is created.
In an embodiment, the method further comprises:
after the maintenance order is received, determining the type of the product according to the information of the product to be maintained;
wherein said displaying all possible failure scenarios comprises displaying all possible failure scenarios according to a type of the product.
In an embodiment, the method further comprises:
selecting a tester mode when a tester exists for the type of the product; and
a repair recommendation is automatically generated by running a program of the tester.
In an embodiment, the repair report includes a repair code, a repair part.
In an embodiment, the repair report further includes a photograph of the product after repair.
In an embodiment, the information of the product to be repaired comprises at least one of:
a picture of the product before repair, a picture of the product with an indication of failure, and a repair history of the product.
In an embodiment, the information of the product to be repaired further comprises a serial number of the product.
In an embodiment, prior to selecting the failure detection logic mode, the method further comprises:
scanning a bar code or a two-dimensional code of the product to be repaired to confirm that the serial number of the product is the same as the serial number of the product contained in the information of the product to be repaired; and
and inputting a work order number contained in the maintenance order.
In an embodiment, the method further comprises:
sending the maintenance report to the maintenance server.
An embodiment of the present invention further provides a management apparatus for product maintenance service, where the apparatus includes:
a receiving module configured to receive a repair order distributed by a repair server, wherein the repair order contains information about a product to be repaired; and
a processing module configured to perform the operations of:
selecting a fault detection logic mode when a tester related to the product to be repaired does not exist;
displaying all possible fault situations according to the information of the product to be maintained;
selecting at least one correct fault scenario from said all possible fault scenarios;
automatically generating a maintenance recommendation according to the at least one correct fault scenario; and
after the maintenance is completed on the product to be maintained according to the maintenance suggestion, a maintenance report is created.
In an embodiment, the processing module is further configured to:
after the maintenance order is received, determining the type of the product according to the information of the product to be maintained; and
displaying all possible fault scenarios according to the type of the product.
In an embodiment, the processing module is further configured to:
selecting a tester mode when a tester exists for the type of the product; and
a repair recommendation is automatically generated by running a program of the tester.
In an embodiment, the repair report includes a repair code, a repair part.
In an embodiment, the repair report further includes a photograph of the product after repair.
In an embodiment, the information of the product to be repaired comprises at least one of:
a picture of the product before repair, a picture of the product with an indication of failure, and a repair history of the product.
In an embodiment, the information of the product to be repaired further comprises a serial number of the product.
In an embodiment, the processing module is further configured to:
before the fault detection logic mode is selected, scanning a bar code or a two-dimensional code of the product to be repaired to confirm that a serial number of the product is the same as a serial number of the product contained in the information of the product to be repaired; and
and inputting a work order number contained in the maintenance order.
In one embodiment, the apparatus further comprises:
a sending module configured to send the service report to the service server.
Embodiments of the present invention also provide a non-transitory computer-readable storage medium comprising executable instructions that, when executed by a processor, cause the processor to perform the above-described method.
According to the management method and the management device for the product maintenance service, provided by the embodiment, after the maintenance order is received, the maintenance of the product to be maintained can be completed based on the automatically generated maintenance suggestion as long as the correct fault situation is selected, and the maintenance personnel do not need to be very familiar with the product to be maintained and the maintenance process of the product to be maintained, so that the maintenance efficiency is improved. In addition, the maintenance server can also acquire information related to the product to be maintained, so that corresponding value-added services can be provided.
Drawings
In order to more clearly explain the technical solution in the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly introduced below.
FIG. 1 is a schematic flow chart of a management method for product repair service according to an embodiment of the present invention;
FIGS. 2 a-2 k are schematic diagrams of interfaces of an exemplary implementation provided by embodiments of the present invention;
fig. 3 is a schematic structural diagram of a management device for product maintenance service according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the detailed description and specific examples, while indicating the invention, are intended for purposes of illustration only and are not intended to limit the scope of the invention.
Implementation mode one
Fig. 1 illustrates an exemplary management method for product repair service according to an embodiment of the present invention, as shown in fig. 1, the method includes:
s101, receiving a maintenance order distributed by a maintenance server, wherein the maintenance order contains information about a product to be maintained.
Specifically, the information about the product to be repaired contained in the repair order may include, but is not limited to, the name of the product to be repaired, the model number of the product to be repaired, the serial number of the product to be repaired, a picture of the product to be repaired before repair, a picture of the product to be repaired with a failure indication, the repair history of the product to be repaired, and the manner of selecting repair (such as delivery repair, home repair), etc.
S102, judging whether a tester related to a product to be maintained exists or not, if not, turning to the step S103, and if so, turning to the step S108.
And S103, selecting a fault detection logic mode.
And S104, displaying all possible fault situations according to the information of the product to be maintained.
And S105, selecting at least one correct fault scenario from all possible fault scenarios.
And S106, automatically generating a maintenance suggestion according to at least one correct fault situation.
And S107, creating a maintenance report after the maintenance of the product to be maintained is completed according to the maintenance suggestion.
Specifically, before the step S101, that is, before receiving the maintenance order distributed by the maintenance server, the maintenance server may receive several maintenance requests sent by clients, and in one embodiment, the maintenance server may receive several maintenance requests sent by multiple clients by means of a Technical Hot line (Technical Hot L ine, abbreviated as TH L), where the maintenance requests may include, but are not limited to, a product name of a product to be maintained, a model number of the product to be maintained, a serial number of the product to be maintained, a photo of the product to be maintained before maintenance, a photo of the product to be maintained with a failure indication, a selected maintenance site, and a selected maintenance mode (such as shop-sending maintenance and door-to-door maintenance).
The repair server, after receiving several repair requests sent by the plurality of clients, may build a plurality of repair orders based on repair information (such as product name, product model number, and product serial number) of the product to be repaired contained in the several repair requests. The service server may then assign the service order to the corresponding service person based on the information of the service site in the service order. Alternatively, the service server may assign the service orders to the corresponding service personnel based on other principles, for example, the service server may assign the service orders to the corresponding service personnel based on the type of product to be serviced. Thereafter, a service person who has previously registered with the service server may log into the service server and receive a service order assigned by the service server. Specifically, a maintenance person may register on the maintenance server in a manner of setting an account number and a password, and then the maintenance person may log in to the maintenance server in a manner of inputting the account number and the password to receive the assigned maintenance order.
In one embodiment, for a maintenance person who has been registered in the maintenance server before, the order assigned by the maintenance server may be received in a short message or a WeChat mode, and then information in the maintenance order is entered into the maintenance server by scanning a barcode or a two-dimensional code of a product to be maintained or by a manual mode.
In addition, after the maintenance personnel successfully log in the maintenance server, historical information of maintenance of the product to be maintained in the maintenance server can be inquired.
In the above step S102, in determining whether or not there is a tester related to a product to be repaired, the type of the product may be determined according to information of the product to be repaired after receiving a repair order distributed by the server. Then, whether a tester related to the product to be repaired exists is judged according to the type of the product. For example, assuming that a "water purifier tester" exists at the current maintenance site, if it is determined that the product is a "water purifier" according to information of the product to be maintained after receiving a maintenance order distributed by the server, it is determined that a tester related to the product to be maintained exists, and otherwise, it is determined that a tester related to the product to be maintained does not exist. Upon determining that a tester associated with the product to be serviced is present, a service recommendation may be automatically generated by running a program in the tester.
Optionally, in specific implementation, even if the tester exists, the corresponding maintenance detection mode may be selected according to the requirements of the customer. That is, in the presence of a tester, the tester mode may be selected according to the customer's needs, or the fault detection logic mode may be selected according to the customer's needs.
In the step S104, when all possible failure scenarios are displayed according to the information of the product to be repaired, all possible failure scenarios may be displayed according to the type of the product to be repaired.
In particular, due to the different types of products to be repaired, there may be completely or partially different fault scenarios. For example, when the product to be serviced is a "water purifier," all possible fault scenarios may include, but are not limited to, "display panel abnormal," "machine or adapter not energized," "water leakage," "plastic damage," "sediment/low water output/odor," and the like. While when the product to be serviced is an "air purifier," all possible fault scenarios may include, but are not limited to, "display panel abnormal," "machine not powered" and the like.
In one embodiment, all possible failure scenarios existing for different types of products to be repaired can be obtained through statistics based on the repair history of the products to be repaired. For example, for a product to be repaired, "water purifier", in the previous historical repair data, the number of times the "water purifier" was repaired is 1000 times due to "display panel abnormality", 900 times due to "machine or adapter not powered", and 800 times due to "water leakage", 500 times due to "plastic part loss rate", and 300 times due to "small sediment/water yield/odor", all possible failure scenarios displayed and the ranking of all possible failure scenarios may be: "display panel is unusual", "machine or adapter is not electrified", "water leakage", "plastic part is damaged", "precipitate/water yield is small/peculiar smell". Of course, all possible fault scenarios for different types of products to be repaired can also be obtained in other ways. The invention does not set any limit on the way how to obtain all possible fault scenarios for different types of products to be repaired.
After displaying all possible fault scenarios, at least one correct fault scenario is selected from all possible fault scenarios. For example, when the correct selected failure scenario is "display panel exception", automatically generated repair recommendations include, but are not limited to, "troubleshooting after cleaning filter cover UV window", "troubleshooting after replacing filter cartridge replacement", "troubleshooting after replacing electronic module", "troubleshooting after replacing power adapter", "troubleshooting after replacing electronic module". Then, the product to be repaired is repaired according to the automatically generated repair suggestion, for example, when the product to be repaired is repaired based on the repair suggestion, the problem is solved after replacing the filter cartridge substitute, and then after the product to be repaired is repaired according to the repair suggestion, a repair report can be created, wherein the repair report can contain a repair code and a repair part. In addition, the repair report may include a picture of the repaired product.
Optionally, in order to prevent an illegal work order from being created, after a maintenance order allocated by the server is received in a short message or a WeChat manner, and before the fault detection logic mode is selected, the barcode or the two-dimensional code of the product to be maintained may be scanned to obtain the serial number of the product, and it is determined whether the serial number is the same as the serial number of the product contained in the information of the product to be maintained, if so, the work order is determined to be a legal work order, otherwise, the work order is determined to be an illegal work order. When the work order is determined to be a legal work order, the work order number included in the maintenance order can be input, more detailed information can be checked, when the work order is determined to be an illegal work order, the maintenance order including the work order is abandoned, the information that the work order is the illegal work order can be sent to the maintenance server, the subsequent processing is carried out by the maintenance server, and for example, the illegal work order can be deleted by the maintenance server.
In one embodiment, the serial number of the product may be obtained by scanning a barcode or a two-dimensional code of the product to be maintained, when it is determined whether the serial number is the same as the serial number of the product included in the information of the product to be maintained, a repair order number corresponding to the product to be maintained is also required to be entered, and when it is determined that the serial number of the product matches the repair order number, the work order may be determined as a legal work order, otherwise, the work order may be determined as an illegal work order. In this case, when it is confirmed that the work order is a legitimate work order, more detailed information can be checked, and when it is confirmed that the work order is an illegitimate work order, the process of the maintenance order including the work order is abandoned, the information that the work order is an illegitimate work order can be transmitted to the maintenance server, and the subsequent process can be performed by the maintenance server, for example, the operation of deleting the illegitimate work order by the maintenance server can be performed.
After completing the repair of the product to be repaired according to the repair recommendations and creating a repair report, the repair report may be sent to a repair server. After receiving the maintenance report, the maintenance server can identify the specific replaced parts in the maintenance report and corresponding expenses, calculate the corresponding maintenance expenses, send the paid information to the client, and complete the payment by the client. For example, in a particular implementation, a paid project and corresponding repair fee may be sent to the customer along with the payment two-dimensional code. Alternatively, the items paid and corresponding repair costs may be sent to the customer, etc. along with the collection account number. Therefore, the maintenance cost for maintaining the product can be uniformly managed by the maintenance server, so that the maintenance cost can be more easily managed.
Second embodiment
The present invention is explained in detail below with reference to a specific embodiment.
First, assume that the service server a receives several service requests sent by multiple clients by means of a technical hotline. Then, the maintenance server A establishes a plurality of maintenance orders based on the received maintenance requests. Meanwhile, the maintenance server a also receives a registration request of the maintenance person M. And then, the maintenance server A distributes the water purifier of the product to be maintained to the maintenance personnel M for maintenance in a short message mode based on the site of the product to be maintained. Then, the maintenance staff M can log in the maintenance server a and enter the information related to the product "water purifier" to be maintained, which is received in a short message manner, into the maintenance server a.
Wherein, the maintenance staff M logs in the interface of the maintenance server a, as can be seen in fig. 2 a. In fig. 2a, the name of the maintenance server a may be "home technology after-sales service maintenance system", and the maintenance person M needs to input its account and password that were previously registered in the "home technology after-sales service maintenance system". After the maintenance staff M inputs the correct account number and password, the information of the product to be maintained can be entered into the server a. After inputting the correct account number and password, the maintenance staff M enters the information of the product to be maintained into an entry interface in the server a, as shown in fig. 2 b. As can be seen from fig. 2b, after the maintenance staff M inputs the correct account number and password, not only the entry interface for entering the information of the product to be maintained into the server a and the entry interface for entering the information of the maintenance product into the maintenance server a can be viewed, but also the maintenance/installation history of the maintenance product can be queried. In addition, as can be seen from fig. 2b, the "maintenance/installation service information entry" interface further includes "temporarily storing the work order to be submitted", which is to prevent that, in the entry process of the work order, if the entry interface is withdrawn halfway, the entered information is lost, and when the entry interface of the "maintenance/installation service information entry" is entered again, the page of "temporarily storing the work order to be submitted" can be entered to continue to complete the entry work of the work order.
Assuming that the serial number of the to-be-maintained product "water purifier" acquired by the maintenance staff M from the maintenance order "SR 1812060005" is "120960495 JAAC", after the maintenance staff M successfully logs in the maintenance server a, the maintenance staff M may also acquire the serial number of the to-be-maintained product "water purifier" in a manner of scanning the two-dimensional code of the to-be-maintained product "water purifier", specifically, in a manner of scanning the two-dimensional code of the to-be-maintained product "water purifier" and acquiring the serial number of the to-be-maintained product "water purifier", as shown in fig. 2 c.
Assuming that the serial number of the product "water purifier" to be maintained, which is obtained by the maintenance staff M from the maintenance order "SR 1812060005", is "120960495 JAAC", in order to prevent illegal work orders, further assuming that the maintenance staff M also obtains the serial number of the product "water purifier" to be maintained by scanning the barcode or two-dimensional code of the product "water purifier" to be maintained, if the serial number of the "water purifier" obtained by the maintenance staff M through the maintenance order is the same as the serial number obtained by the maintenance staff through scanning the barcode or two-dimensional code of the "water purifier", and at the same time, the maintenance staff M fills in the currently corresponding maintenance order number "SR 1812060005", that is, the serial number of the product "water purifier" to be maintained, which is obtained by scanning the barcode or two-dimensional code of the product "water purifier" to be maintained, is also "120960495 JAAC", and can be matched with the order "SR 1812060005", the maintenance order is confirmed to be, see fig. 2 d.
After confirming that the repair order allocated to the maintenance staff M is a legal repair order, the maintenance staff M may enter the information of the component of the product to be repaired into the repair server by scanning the barcode or the two-dimensional code of the component of the product to be repaired, enter the interface before entering the component of the product to be repaired and enter the interface after entering the component of the product to be repaired by means of the barcode or the two-dimensional code, as shown in fig. 2e and 2 f.
As can be seen from fig. 2e and 2f, for the water purifier with the maintenance order number "SR 1812060005" and the body serial number "120960495 JAAC", before the components of the product to be maintained are recorded, the serial numbers corresponding to the components "electronic module serial number", "filter cartridge cover" and "power adapter" to be maintained are all empty, and after the components of the product to be maintained are recorded on the interface before the components of the product to be maintained and in the form of a barcode or a two-dimensional code, the corresponding serial numbers already exist for the components "electronic module serial number", "filter cartridge cover" and "power adapter" to be maintained.
After determining that the maintenance order "SR 1812060005" is a legal order and entering the component to be maintained of the product to be maintained into the maintenance server a by scanning a barcode or a two-dimensional code, the fault detection of the "water purifier" may be started, and in the present embodiment, it is assumed that all possible fault scenarios obtained based on the statistical data of the maintenance histories of a plurality of "water purifiers" include "display panel abnormality", "machine or adapter is not powered on", "water leakage", "plastic part damage", "precipitate/low water yield/peculiar smell", see fig. 2 g.
Further, in this embodiment, if the cause of the failure of the "water purifier" is "display panel abnormality", the "display panel abnormality" is continuously selected, see fig. 2 h. As can be seen from fig. 2h, the "display panel abnormality" of the water purifier occurs based on the historical maintenance data, and there are usually several following maintenance suggestions "trouble-resolved after cleaning the filter cover UV window", "problem-resolved after replacing the filter cartridge substitute", "problem-resolved after replacing the electronic module", "problem-resolved after replacing the power adapter", "problem-resolved after replacing the electronic module".
The "water purifier" is then serviced according to the service recommendation shown in fig. 2i, assuming that the problem is solved after the cartridge replacement is replaced, at which point the display interface can be seen in fig. 2 j.
After the repair is completed for the "water purifier" according to the repair recommendation shown in fig. 2i, a repair report may be created, which may be seen in fig. 2 j. As can be seen from fig. 2j, the maintenance report includes a maintenance order number, a serial number of the body, a serial number of the electronic module, an installation environment of the machine, a failure phenomenon confirmation, a filter cartridge information registration of the repair machine, an actual maintenance result, an accessory upload, and the like.
Finally, serviceman M may send the created maintenance report to the maintenance server a. After receiving the maintenance report sent by the maintenance personnel, the maintenance server A identifies the replaced parts in the maintenance report and the corresponding cost, and calculates the corresponding maintenance cost. For example, in the present embodiment, the cost of the replaced component "electronic module" is 962 yuan, and the labor cost is 80 yuan, which is total to 1042 yuan. After the maintenance server a calculates the maintenance cost, the paid project and the corresponding maintenance cost may be sent to the customer together with the payment two-dimensional code, and sent to the payment interface of the customer, as can be seen in fig. 2 k. Therefore, the maintenance cost for maintaining the product can be uniformly managed by the maintenance server, so that the maintenance cost can be more easily managed.
It should be noted that the "water purifier" as a product to be repaired in the present embodiment is only for the purpose of clearly explaining the present invention, and is not intended to limit the product to which the present invention is applied.
According to the above, after the maintenance order is received, the maintenance of the product to be maintained can be completed based on the automatically generated maintenance suggestion as long as the correct fault situation is selected, and the maintenance personnel do not need to be very familiar with the product to be maintained and the maintenance process of the product to be maintained, so that the maintenance efficiency is improved. In addition, the maintenance server can also acquire information related to the product to be maintained, so that corresponding value-added services can be provided.
Third embodiment
Based on the same technical concept, the embodiment of the present invention further provides a management device for product maintenance service, as shown in fig. 3, the device may include:
a receiving module 31, wherein the receiving module 31 is configured to receive a repair order distributed by a repair server, wherein the repair order contains information about a product to be repaired; and
a processing module 32, the processing module 32 configured to perform the following operations:
selecting a fault detection logic mode when a tester related to the product to be repaired does not exist;
displaying all possible fault situations according to the information of the product to be maintained;
selecting at least one correct fault scenario from said all possible fault scenarios;
automatically generating a maintenance recommendation according to the at least one correct fault scenario; and
after the maintenance is completed on the product to be maintained according to the maintenance suggestion, a maintenance report is created.
In an embodiment, the processing module 32 is further configured to:
after the maintenance order is received, determining the type of the product according to the information of the product to be maintained; and
displaying all possible fault scenarios according to the type of the product.
In an embodiment, the processing module 32 is further configured to:
selecting a tester mode when a tester exists for the type of the product; and
a repair recommendation is automatically generated by running a program of the tester.
In an embodiment, the repair report includes a repair code, a repair part.
In an embodiment, the repair report further includes a photograph of the product after repair.
In an embodiment, the information of the product to be repaired comprises at least one of:
a picture of the product before repair, a picture of the product with an indication of failure, and a repair history of the product.
In an embodiment, the information of the product to be repaired further comprises a serial number of the product.
In an embodiment, the processing module 32 is further configured to:
before the fault detection logic mode is selected, scanning a bar code or a two-dimensional code of the product to be repaired to confirm that a serial number of the product is the same as a serial number of the product contained in the information of the product to be repaired; and
and inputting a work order number contained in the maintenance order.
In one embodiment, the apparatus further comprises:
a sending module 33, the sending module 33 configured to send the maintenance report to the maintenance server.
Based on the same technical concept, the embodiment of the present invention also provides a non-transitory computer readable storage medium, comprising executable instructions, which when executed by a processor, cause the processor to perform: receiving a repair order assigned by a repair server, wherein the repair order contains information about a product to be repaired; selecting a fault detection logic mode when a tester related to the product to be repaired does not exist; displaying all possible fault situations according to the information of the product to be maintained; selecting at least one correct fault scenario from said all possible fault scenarios; automatically generating a maintenance recommendation according to the at least one correct fault scenario; and creating a repair report after the repair of the product to be repaired is completed according to the repair suggestion.
In summary, after the maintenance order is received, as long as the correct fault scenario is selected, the maintenance of the product to be maintained can be completed based on the automatically generated maintenance suggestion, and the maintenance personnel does not need to be very familiar with the product to be maintained and the maintenance process of the product to be maintained, so that the maintenance efficiency is improved. In addition, the maintenance server can also acquire information related to the product to be maintained, so that corresponding value-added services can be provided.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the invention.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (19)
1. A management method for product repair services, the method comprising:
receiving a repair order assigned by a repair server, wherein the repair order contains information about a product to be repaired;
selecting a fault detection logic mode when a tester related to the product to be repaired does not exist;
displaying all possible fault situations according to the information of the product to be maintained;
selecting at least one correct fault scenario from said all possible fault scenarios;
automatically generating a maintenance recommendation according to the at least one correct fault scenario; and
after the maintenance is completed on the product to be maintained according to the maintenance suggestion, a maintenance report is created.
2. The method of claim 1, further comprising:
after the maintenance order is received, determining the type of the product according to the information of the product to be maintained;
wherein said displaying all possible failure scenarios comprises displaying all possible failure scenarios according to a type of the product.
3. The method of claim 2, further comprising:
selecting a tester mode when a tester exists for the type of the product; and
a repair recommendation is automatically generated by running a program of the tester.
4. The method of claim 1, wherein the repair report includes a repair code, a repair part.
5. The method of claim 4, wherein the repair report further comprises a picture of the product after repair.
6. The method of claim 1, wherein the information of the product to be repaired comprises at least one of:
a picture of the product before repair, a picture of the product with an indication of failure, and a repair history of the product.
7. The method of claim 6, wherein the information for the product to be serviced further comprises a serial number of the product.
8. The method of claim 7, wherein prior to selecting the failure detection logic mode, the method further comprises:
scanning a bar code or a two-dimensional code of the product to be repaired to confirm that the serial number of the product is the same as the serial number of the product contained in the information of the product to be repaired; and
and inputting a work order number contained in the maintenance order.
9. The method of claim 1, further comprising:
sending the maintenance report to the maintenance server.
10. A management device for product repair services, the device comprising:
a receiving module configured to receive a repair order distributed by a repair server, wherein the repair order contains information about a product to be repaired; and
a processing module configured to perform the operations of:
selecting a fault detection logic mode when a tester related to the product to be repaired does not exist;
displaying all possible fault situations according to the information of the product to be maintained;
selecting at least one correct fault scenario from said all possible fault scenarios;
automatically generating a maintenance recommendation according to the at least one correct fault scenario; and
after the maintenance is completed on the product to be maintained according to the maintenance suggestion, a maintenance report is created.
11. The apparatus of claim 10, wherein the processing module is further configured to:
after the maintenance order is received, determining the type of the product according to the information of the product to be maintained; and
displaying all possible fault scenarios according to the type of the product.
12. The apparatus of claim 11, wherein the processing module is further configured to:
selecting a tester mode when a tester exists for the type of the product; and
a repair recommendation is automatically generated by running a program of the tester.
13. The apparatus of claim 10, wherein the service report comprises a service code, a service component.
14. The apparatus of claim 13, wherein the repair report further comprises a picture of the product after repair.
15. The apparatus of claim 10, wherein the information of the product to be repaired comprises at least one of:
a picture of the product before repair, a picture of the product with an indication of failure, and a repair history of the product.
16. The apparatus of claim 15, wherein the information for the product to be serviced further comprises a serial number of the product.
17. The apparatus of claim 16, wherein the processing module is further configured to:
before the fault detection logic mode is selected, scanning a bar code or a two-dimensional code of the product to be repaired to confirm that a serial number of the product is the same as a serial number of the product contained in the information of the product to be repaired; and
and inputting a work order number contained in the maintenance order.
18. The apparatus of claim 10, further comprising:
a sending module configured to send the service report to the service server.
19. A non-transitory computer-readable storage medium comprising executable instructions that, when executed by a processor, cause the processor to perform the method of any of claims 1-9.
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| CN201811634451.5A CN111401575A (en) | 2018-12-29 | 2018-12-29 | Management method and device for product maintenance service |
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| CN201811634451.5A CN111401575A (en) | 2018-12-29 | 2018-12-29 | Management method and device for product maintenance service |
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