CN114997792A - Page display method, data processing method, device and computing device - Google Patents

Abstract

The embodiment of the present invention discloses a page display method, a data processing method, an apparatus and a computing device. The page display method includes: sending an access request for an order detail page to a server; receiving at least one piece of abnormal reporting structured data of an order associated with an order detail page sent by the server in response to the access request; wherein the abnormal reporting structured data includes: : abnormal reporting type data, abnormal reporting status data, and performance behavior guidance data; display abnormal reporting structured data on the order details page. The embodiment of the present invention can facilitate the delivery object to intuitively obtain the key information of the reported abnormal problem associated with the current order on the order details page, thereby shortening the information search path of the delivery object for the reported abnormal problem, and improving the reported abnormal problem. Information search efficiency of abnormal problems, and achieve the purpose of improving distribution efficiency.

Description

Page display method, data processing method, device and computing device

technical field

Embodiments of the present invention relate to the field of Internet technologies, and in particular, to a page display method, a data processing method, an apparatus, and a computing device.

Background technique

In the process of logistics and distribution, distribution objects often encounter a series of problems of offline complex environment exposure, resulting in the failure of normal delivery. In the prior art, the delivery platform will provide the delivery object with the ability to report abnormality, so that the delivery object can get compensation, extend the delivery time, and other rights and interests.

At present, when the delivery object is viewing the reported abnormal problems, it needs to first enter the abnormal reporting page through the abnormal reporting portal, and then select the reported abnormal problem to be viewed on the abnormal reporting page, and then enter the reported abnormal problem. The details page of the reported abnormal problem, and finally view the relevant information on the details page of the abnormal problem. Therefore, in the prior art, the delivery object has low efficiency in viewing the relevant information of the reported abnormal problem, which is not conducive to the improvement of delivery efficiency.

SUMMARY OF THE INVENTION

In view of the above problems, embodiments of the present invention are proposed to provide a page display method, data processing method, apparatus and computing device that overcome the above problems or at least partially solve the above problems.

According to a first aspect of the embodiments of the present invention, a page display method is provided, including:

Send an access request to the order details page to the server;

Receive at least one piece of abnormal reporting structured data of the order associated with the order details page sent by the server in response to the access request; wherein, the abnormal reporting structured data includes: abnormal reporting type data, abnormal reporting Reporting status data and performance guidance data;

Display the abnormal reporting structured data on the order details page.

In an optional manner, the abnormal reporting type data includes: the sender and/or recipient cannot be contacted, and/or the recipient refuses to accept; the abnormal reporting status data includes the following data One of: system review, system review passed, and system review failed.

In an optional manner, if the abnormal reporting status data is under system review, the contract performance guidance data includes: data that guides the delivery end to continue contacting the sender and/or recipient, or includes The data that guides the delivery terminal to wait for review; if the abnormal reporting status data is that the system has not passed the review, the performance guidance data includes the data that guides the delivery terminal to continue delivering; if the abnormal reporting status data is that the system has passed the review , the performance behavior guidance data includes data for guiding the delivery end to wait within a preset time window.

In an optional manner, the method further includes: after receiving the abnormal reporting status data approved by the system, receiving the data sent by the server and generated based on the feedback data of the first user within a preset time window. The abnormal reporting status data indicated by the client to continue delivery and the performance behavior guidance data to guide the delivery terminal to continue delivery, and the abnormal reporting status data indicated by the client to continue delivery and the delivery terminal to continue to be displayed on the order details page. Delivery performance behavior guidance data;

Or, receive the abnormal reporting status data that the client indicates to cancel the delivery and the performance behavior guidance data that guides the delivery terminal to cancel the delivery, which is generated based on the feedback data of the second client within the preset time window and is sent by the server, and is in the order. The details page displays the abnormal reporting status data indicating the cancellation of the delivery by the client and the performance guidance data for guiding the delivery terminal to cancel the delivery;

Or, receive the abnormal reporting status data of the client's instruction to cancel the delivery and the abnormal reporting status data that the system automatically cancels the delivery, which are generated based on the feedback data of the second client within the preset time window and are sent by the server. The details page displays the abnormal reporting status data indicated by the client to cancel the delivery and the abnormal reporting status data that the system automatically cancels the delivery;

Or, receive the abnormal reporting status data and guidance information sent by the server that have no feedback from the client within the preset time window and are generated due to not receiving the feedback data from the first client or the feedback data from the second client within the preset time window. The delivery terminal cancels delivery performance behavior guidance data, and displays on the order details page the abnormal reporting status data without feedback from the user terminal within the preset time window and the performance behavior guidance data for guiding the delivery terminal to cancel delivery;

Or, receive the abnormal reporting status data and the system that has no feedback from the client within the preset time window and is generated by not receiving the first client feedback data or the second client feedback data within the preset time window and sent by the server. Automatically cancel the abnormal reporting status data of the delivery, and display the abnormal reporting status data that has no feedback from the user within the preset time window and the abnormal reporting status data that the system automatically cancels the delivery on the order details page.

In an optional manner, the method further includes: identifying the operable entry of the current delivery terminal according to the abnormality reporting type data, the abnormality reporting status data, and/or the contract performance guidance data; Display the actionable portal in the order details page.

In an optional manner, if the order associated with the order details page corresponds to multiple pieces of abnormal reporting status data; then displaying the abnormal reporting structured data on the order details page further includes: The order details page displays the latest abnormal reporting status data and historical status data viewing portal.

In an optional manner, the method further includes: in response to a triggering operation on the historical status data viewing portal, displaying historical abnormal reporting status data corresponding to an order associated with the order details page.

In an optional manner, the displaying the abnormality reporting structured data on the order details page further comprises: creating an exception reporting structured data display template in the order details page in advance, and the The exception reporting structured data display template contains at least one display domain, each display domain corresponds to a type of exception reporting structured data, and each display domain is configured with a corresponding rendering style;

For any abnormality reporting structured data, determine the display field of the abnormality reporting structured data in the abnormality reporting structured data display template, and use the rendering style corresponding to the display field to display in the display field Render the exception report structured data.

In an optional manner, the method further includes: after sending an access request to the order details page to the server, if the abnormal reporting structured data sent by the server is not received, hiding the order details page Exception reporting structured data display template in .

According to a second aspect of the embodiments of the present invention, a data processing method is provided, comprising: in response to an access request for an order details page sent by a delivery terminal, extracting abnormal reporting data of an order associated with the order details page;

Perform structured processing on the abnormal reporting data of the associated order to generate at least one abnormal reporting structured data of the associated order; wherein, the abnormal reporting structured data includes: abnormal reporting type data, abnormal reporting Reporting status data and performance guidance data;

The abnormal reporting structured data is sent to the delivery terminal, so that the delivery terminal displays the abnormal reporting structured data on the order details page.

In an optional manner, the method further includes: receiving first client feedback data sent by the client within a preset time window, and generating, based on the first client feedback data, an exception indicating that the client continues to deliver the delivery Reporting status data and contract performance guidance data guiding the delivery terminal to continue delivering, and sending the abnormal reporting status data that the user terminal instructs to continue delivery and contract performance guidance data guiding the delivery terminal to continue delivering to the delivery terminal;

Or, receive the second client feedback data sent by the client within a preset time window, and generate, based on the second client feedback data, the abnormal reporting status data indicating that the client cancels the delivery and the performance behavior of guiding the delivery client to cancel the delivery. Guidance data, and send the abnormal reporting status data that the user terminal instructs to cancel the delivery and the performance behavior guidance data that guides the delivery terminal to cancel the delivery to the delivery terminal;

Or, receive the second client feedback data sent by the client within a preset time window, and generate abnormal reporting status data indicating that the client cancels the delivery and abnormal reporting that the system automatically cancels the delivery based on the second client feedback data. status data, and send the abnormal reporting status data indicated by the user terminal to cancel the delivery and the abnormal reporting status data that the system automatically cancels the delivery to the delivery terminal;

Or, if the client feedback data sent by the client is not received within the preset time window, the abnormal reporting status data with no feedback from the client within the preset time window and the performance behavior guidance data for guiding the delivery side to cancel the delivery are generated, Sending the abnormal reporting status data without feedback from the user terminal within the preset time window and the performance behavior guidance data guiding the delivery terminal to cancel the delivery to the delivery terminal;

Or, if the client feedback data sent by the client is not received within the preset time window, the abnormal reporting status data that the client has no feedback within the preset time window and the abnormal reporting status data that the system automatically cancels the delivery are generated. Send the abnormal reporting status data that the user has no feedback within the preset time window and the abnormal reporting status data that the system automatically cancels the delivery to the delivery terminal.

According to a third aspect of the embodiments of the present invention, a page display device is provided, including:

The sending module is used to send the access request of the order details page to the server;

A receiving module, configured to receive at least one piece of abnormal reporting structured data of the order associated with the order details page sent by the server in response to the access request; wherein, the abnormal reporting structured data includes: abnormal reporting type data, abnormal reporting status data, and performance guidance data;

A display module, configured to display the abnormal reporting structured data on the order details page.

In an optional manner, the abnormal reporting type data includes: the sender and/or recipient cannot be contacted, and/or the recipient refuses to accept; the abnormal reporting status data includes the following data One of: system review, system review passed, and system review failed.

In an optional manner, if the abnormal reporting status data is under system review, the contract performance guidance data includes: data that guides the delivery end to continue contacting the sender and/or recipient, or includes The data that guides the delivery terminal to wait for review; if the abnormal reporting status data is that the system has not passed the review, the performance guidance data includes the data that guides the delivery terminal to continue delivering; if the abnormal reporting status data is that the system has passed the review , the performance behavior guidance data includes data for guiding the delivery end to wait within a preset time window.

In an optional manner, the receiving module is further configured to: receive the abnormal reporting status data sent by the server and generated based on the feedback data of the first client within the preset time window, and the client instructs to continue the delivery, and The performance behavior guidance data that guides the delivery terminal to continue delivery; or, the abnormal reporting status data that the user terminal instructs to cancel the delivery and is generated based on the feedback data of the second user terminal within the preset time window and sent by the server, and guide the delivery terminal to cancel the delivery. Or, receive the abnormal reporting status data that the client indicates to cancel the delivery and the abnormal reporting status data that the system automatically cancels the delivery, which is generated based on the feedback data of the second client within the preset time window and sent by the server. ; Or, receive the abnormal reporting status data that the user has no feedback in the preset time window that is generated by not receiving the first client feedback data or the second client feedback data in the preset time window and sent by the server, and The performance behavior guidance data that guides the delivery end to cancel the delivery; or, the user within the preset time window generated by the failure to receive the feedback data of the first user end or the feedback data of the second user end sent by the server. Abnormal reporting status data that has no feedback from the end and abnormal reporting status data that the system automatically cancels delivery;

The display module is further configured to: display on the order details page the abnormal reporting status data indicated by the user terminal to continue the delivery and the performance behavior guidance data to guide the delivery terminal to continue the delivery; or, on the order details page Display the abnormal reporting status data indicated by the client to cancel the delivery and the performance behavior guidance data that guides the delivery terminal to cancel the delivery; or, display the abnormal reporting status data indicated by the client to cancel the delivery on the order details page, and The system automatically cancels the abnormal reporting status data of the delivery; or, on the order details page, displays the abnormal reporting status data without feedback from the user side and the performance behavior guidance data that guides the delivery side to cancel the delivery; or, on the said order details page The order details page displays the abnormal reporting status data that has no feedback from the user within the preset time window and the abnormal reporting status data that the system automatically cancels the delivery.

In an optional manner, the device further includes: an identification module configured to identify the current delivery according to the abnormality reporting type data, the abnormality reporting status data, and/or the contract performance guidance data The display module is further configured to: display the operable entry in the order details page.

In an optional manner, if the order associated with the order details page corresponds to multiple pieces of abnormal reporting status data; the display module is further configured to: display the latest abnormal reporting status on the order details page Data and historical status data viewing portal.

In an optional manner, the display module is further configured to: in response to a triggering operation on the historical status data viewing portal, display historical exception reporting status data corresponding to an order associated with the order details page.

In an optional manner, the display module is further configured to: create an exception reporting structured data display template in the order details page in advance, and the exception reporting structured data display template includes at least one Display domain, each display domain corresponds to a type of exception reporting structured data, and each display domain is configured with a corresponding rendering style; for any exception reporting structured data, determine that the exception reporting structured data is in the The exception reporting structured data displays a display field in the template, and renders the exception reporting structured data in the display field by using a rendering style corresponding to the display field.

In an optional manner, the display module is further configured to: after sending an access request to the order details page to the server, if the abnormal reporting structured data sent by the server is not received, hide the order Exception reporting structured data display template on the details page.

According to a fourth aspect of the embodiments of the present invention, a data processing apparatus is provided, including:

an extraction module, configured to extract the abnormal reporting data of the order associated with the order details page in response to the access request of the order details page sent by the delivery terminal;

The processing module is configured to perform structured processing on the abnormal reporting data of the associated order to generate at least one abnormal reporting structured data of the associated order; wherein, the abnormal reporting structured data includes: abnormal reporting type data, abnormal reporting status data, and performance guidance data;

A sending module, configured to send the abnormality reporting structured data to the delivery terminal, so that the delivery terminal can display the abnormality reporting structured data on the order details page.

In an optional manner, the apparatus further includes: a receiving module, configured to receive the first user terminal feedback data sent by the user terminal within a preset time window; or, receiving the first user terminal feedback data sent by the user terminal within the preset time window The second client feedback data;

Then the processing module is further configured to: generate, based on the feedback data from the first user terminal, abnormal reporting status data indicating that the user terminal continues to deliver, and performance guidance data for guiding the delivery terminal to continue delivering; or, based on the second user The terminal feedback data generates abnormal reporting status data indicating the cancellation of the delivery by the client and the performance guidance data for guiding the delivery terminal to cancel the delivery; or, based on the second client feedback data, generating the abnormal reporting status data indicating the cancellation of the delivery by the client And the abnormal reporting status data that the system automatically cancels the delivery; if the client feedback data sent by the client is not received within the preset time window, the abnormal reporting status data without feedback from the client within the preset time window and guidance will be generated. The delivery terminal cancels the delivery performance behavior guidance data; or, if the user terminal feedback data sent by the user terminal is not received within the preset time window, the abnormal reporting status data and the system without feedback from the user terminal within the preset time window will be generated. Abnormal reporting status data for automatic cancellation of delivery;

The sending module is further configured to: send the abnormal reporting status data indicated by the user terminal to continue delivery and the performance behavior guidance data guiding the delivery terminal to continue delivering to the delivery terminal; or send the abnormal information indicated by the user terminal to cancel delivery to the delivery terminal. The reporting status data and the performance guidance data guiding the delivery terminal to cancel the delivery are sent to the delivery terminal; or the abnormal reporting status data indicated by the user terminal to cancel the delivery and the abnormal reporting status data that the system automatically cancels the delivery are sent to the delivery terminal. Or, send the abnormal reporting status data without feedback from the user terminal within the preset time window and the performance guidance data for guiding the delivery terminal to cancel the delivery to the delivery terminal; or, send the user within the preset time window to the delivery terminal. The abnormal reporting status data that has no feedback from the terminal and the abnormal reporting status data that the system automatically cancels the delivery are sent to the delivery terminal.

According to a fifth aspect of the embodiments of the present invention, a computing device is provided, including: a processor, a memory, a communication interface, and a communication bus, and the processor, the memory, and the communication interface complete each other through the communication bus. The memory is used to store at least one executable instruction, and the executable instruction causes the processor to perform operations corresponding to the above page display method; and/or the executable instruction causes the processor to execute The operations corresponding to the above page display methods.

According to a sixth aspect of the embodiments of the present invention, a computer storage medium is provided, wherein the storage medium stores at least one executable instruction, and the executable instruction causes a processor to perform operations corresponding to the above page display method; and/ Or, the executable instructions cause the processor to perform operations corresponding to the above page display method.

According to the page display method, data processing method, device and computing device provided by the embodiments of the present invention, it is convenient for the delivery object to intuitively obtain the key information of the reported abnormal problem associated with the current order in the order details page, thereby shortening the The search path of the distribution object for the information of the reported abnormal problem, improve the information search efficiency of the reported abnormal problem, and achieve the purpose of improving the distribution efficiency.

The above description is only an overview of the technical solutions of the embodiments of the present invention. In order to understand the technical means of the embodiments of the present invention more clearly, it can be implemented according to the contents of the description, and in order to make the above and other purposes, features and The advantages can be more obvious and easy to understand, and the following specific implementations of the embodiments of the present invention are given.

Description of drawings

Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for the purpose of illustrating the preferred embodiments, and are not considered to be limitations of the embodiments of the present invention. Also, the same components are denoted by the same reference numerals throughout the drawings. In the attached image:

Figure 1 shows a schematic diagram of an order details page in the prior art;

Fig. 2 shows the schematic diagram of the abnormal reporting page in the prior art;

Fig. 3 shows the schematic diagram of the details page of the reported abnormal problem in the prior art;

FIG. 4 shows a flowchart of a page display method according to an embodiment of the present invention;

FIG. 5 shows a schematic diagram of state 1 of the order details page according to an embodiment of the present invention;

FIG. 6 shows a schematic diagram of state 2 of the order details page according to an embodiment of the present invention;

FIG. 7 shows a schematic diagram of state three of the order details page according to an embodiment of the present invention;

FIG. 8 shows a schematic diagram of an exception record page according to an embodiment of the present invention;

FIG. 9 shows a flowchart of a data processing method according to an embodiment of the present invention;

FIG. 10 shows a schematic diagram of an implementation process of page presentation according to an embodiment of the present invention;

FIG. 11 shows a schematic structural diagram of a page display apparatus according to an embodiment of the present invention;

12 shows a schematic structural diagram of a data processing apparatus according to an embodiment of the present invention;

FIG. 13 shows a schematic structural diagram of a computing device according to an embodiment of the present invention.

Detailed ways

Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present invention are shown in the drawings, it should be understood that the present invention may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided so that the present invention will be more thoroughly understood, and will fully convey the scope of the present invention to those skilled in the art.

In the delivery scenario, the delivery object (such as a rider) often encounters some abnormal problems in the process of executing the delivery task of the order, such as: the customer cannot be contacted, the customer modifies the address, the customer location is inaccurate, the customer refuses to accept the goods, takes The inability to enter the cargo area, etc. affects the continuation of the delivery task. In the prior art, the delivery platform supports the ability to provide the delivery object with the ability to report abnormality. The platform reviews the abnormality reported by the delivery object, and provides rights and interests compensation to the delivery object after the review is passed.

When the delivery object encounters an abnormal problem during the delivery of an order, it can report the abnormal problem. In the prior art, when the delivery object wants to check the abnormal problem that has been reported, it needs to enter the order details page shown in Figure 1, and trigger the "problem encountered" operation entry to enter the abnormal report shown in Figure 2. page, and select the reported abnormal problem 1 in the abnormal report page shown in Figure 2, and then enter the details page of the reported abnormal problem 1 shown in Figure 3, and on the details page shown in Figure 3 for related information. It can be seen from this that in the prior art, the delivery object has low efficiency in viewing the relevant information of the reported abnormal problem, which is not conducive to the improvement of delivery efficiency.

In order to solve the above technical problems, the embodiment of the present invention generates abnormality reporting structured data through the server, and displays the abnormality reporting structured data on the order details page of the delivery side, thereby shortening the delivery object for the exceptions that have been reported. The information viewing link of the problem improves the efficiency of the distribution object to view the relevant information of the reported abnormal problem, and provides a basis for the improvement of the distribution efficiency.

The technical solutions provided by the present invention are described in detail below through several specific embodiments.

FIG. 4 shows a flowchart of a method for displaying pages according to an embodiment of the present invention. As shown in FIG. 4 , the method includes the following steps:

Step 401 , sending an access request to the order details page to the server.

The execution body of this method may be the delivery terminal, and the delivery terminal refers to the client used by the delivery object, including but not limited to: client APP, applet, public account and other client programs that can be used for delivery services.

The order details page may specifically refer to a page displaying the detailed information of the order, wherein the detailed information of the order may include one or more of the following information: order identification information such as order ID and order number, and order delivery address. , order logistics information, etc.

As an optional implementation of this embodiment, the access request for the order details page can be initiated by the delivery object, that is, after monitoring the corresponding trigger operation performed by the delivery object, an access request for the order details page is initiated, so as to improve the delivery object Operational flexibility. For example, after the delivery object clicks on an order in the delivery list, it initiates an access request to the order details page of the order, or the delivery object can initiate an access request to the order details page through voice control, or the delivery object exits the order After the subordinate page of the details page, an access request to the order details page is initiated, or the delivery object initiates an access request to the order details page after performing the refresh operation of the order details page.

As another optional implementation manner of this embodiment, an access request for the order details page can also be automatically initiated, thereby simplifying the operation of the delivery object and facilitating the delivery object to quickly view the order details page. For example, after the delivery object completes the delivery of the current order, an access request to the order details page of the order that has not yet been completed is automatically initiated; or, when a customer's call is detected, an access request to the order details page of the order matching the calling customer is automatically initiated, etc. Wait.

Step 402: Receive at least one piece of abnormal reporting structured data associated with the order on the order details page sent by the server in response to the access request; wherein the abnormal reporting structured data includes: abnormal reporting type data, abnormal reporting status data , and performance guidance data.

The order details page has an associated order. Usually, the access request to the order details page sent to the server carries the order identifier of the order associated with the order details page. The server performs structured processing on the abnormal reporting data of the order in advance, thereby generating at least one abnormal reporting structured data of the order, and storing the at least one abnormal reporting structured data of the order in association with the order identifier. Therefore, after receiving the access request, the server extracts the order identifier carried in the access request, and sends at least one piece of abnormal reporting structured data stored in association with the order identifier to the delivery terminal.

The abnormal reporting structured data includes abnormal reporting type data. The abnormal reporting type data refers to the type of data that can identify the abnormal problem. The abnormal reporting type data includes but is not limited to: the sender cannot be contacted and/or Recipient, Recipient Rejection, Recipient Modified Address, Recipient Location Inaccurate, and/or Inaccessible Pickup Area, etc.

The abnormal reporting structured data further includes abnormal reporting status data, and the abnormal reporting status data refers to data that can identify the progress status of the abnormal problem. More specifically, the abnormal reporting status data can identify the node where the reported abnormal problem is located. For example, the abnormal reporting status data may include: system review, system review passed, and/or system review failed, and so on.

The abnormal reporting structured data also includes contract performance behavior guidance data. The contract performance behavior guidance data refers to data that can guide the delivery object to perform the next contract performance behavior. The contract performance behavior guidance data matches the abnormal reporting status data, that is, the server is based on The current abnormal reporting status data is used to determine the performance behavior guidance data. For example, if the abnormal reporting status data is that the system audit has not passed, the performance behavior guidance data includes the data that guides the delivery terminal to continue the delivery, and the abnormal reporting status data is the system review, then the performance behavior guidance data includes the data guiding the delivery terminal to wait for review. and many more. Optionally, in addition to the data for guiding the delivery object to perform the next performance of the contract, the performance behavior guidance data also includes the rights and interests information corresponding to the delivery object to perform the next performance of the contract, and the rights and interests information can be "extended by X minutes". Or "cancellation without liability", etc.

Step 403: Display the abnormal reporting structured data on the order details page.

On the order details page of the delivery side, the received structured data for abnormal reporting is visually displayed. FIG. 5 shows a schematic diagram of state 1 of the order details page according to an embodiment of the present invention. As shown in FIG. 5 , the delivery object can intuitively view the key information of abnormal problems in the order details page. Among them, the display of abnormal reporting type data on the order details page can facilitate the delivery object to quickly know the type of abnormal problem that has been reported. The processing node where the reported abnormal problem is located can easily guide the delivery object to quickly perform the next performance behavior through the display of the performance behavior guidance data on the order details page.

According to the page display method provided by the embodiment of the present invention, the abnormal reporting structured data of the order related to the order details page is displayed on the order details page of the delivery end, the abnormal reporting status data, and the order details page of the contract performance guidance data are displayed. , which can facilitate the delivery object to intuitively obtain the key information of the reported abnormal problem associated with the current order on the order details page, thereby shortening the information search path of the delivery object for the reported abnormal problem, and improving the reporting of abnormal problems. Information search efficiency, and achieve the purpose of improving distribution efficiency.

As an optional implementation manner of this embodiment, the abnormal reporting type data in this embodiment of the present invention includes: the sender and/or recipient cannot be contacted, and/or the recipient refuses to accept, then the server The sent anomaly reporting status data includes one of the following data: system review, system review passed, and system review failed.

Taking the abnormal reporting type data as the sender and/or recipient cannot be reached as an example, after the delivery end reports the abnormal problem that the sender and/or recipient cannot be reached, the system will review the unreachable sender. Whether the abnormal problem of the sender and/or the recipient actually exists, specifically by contacting the sender and/or recipient through corresponding means (such as using the registration number provided by the sender and/or recipient, etc.), During the process of the system contacting the sender and/or recipient, that is, before the audit result is obtained, the abnormal reporting status data of the abnormal problem is under system review; if the system cannot contact the sender and/or recipient If the sender and/or recipient are contacted, it indicates that the abnormal problem is correct, and the abnormal reporting status data of the abnormal problem is approved by the system; if the system contacts the sender and/or recipient, it indicates that the abnormal problem is wrong, and the abnormal problem is The abnormal report status data of the problem is that the system audit failed.

Take the exception reporting type data as the recipient's rejection as an example, after the delivery end reports the recipient's rejection, the system will check whether the abnormal problem of the recipient's rejection actually exists. Before the audit result is obtained, the abnormal reporting status data of the abnormal problem is under system review; if the system verifies that the abnormal problem rejected by the recipient really exists, the abnormal reporting status data of the abnormal problem is system review Passed; if the system verifies that the abnormal problem rejected by the recipient is incorrect, the abnormal report status data of the abnormal problem is that the system audit failed.

Optionally, if the abnormal reporting status data is different, there will also be differences in the performance behavior guidance data received together with it, so that the delivery object can be guided to perform the matching performance behavior according to the different progress status of the abnormal problem, so as to achieve accurate performance. The purpose of fulfilling the delivery task.

Specifically, if the abnormal reporting status data is under system review, the performance behavior guidance data includes: data guiding the delivery terminal to continue contacting the sender and/or recipient, or data guiding the delivery terminal to wait for review. Among them, if the abnormal reporting type data is that the sender and/or recipient cannot be contacted, and the abnormal reporting status data is that the system is under review, the performance behavior guidance data is to guide the delivery end to continue to contact the sender and/or recipient. The sender's data (for example, it can be "Please continue to contact the sender and/or recipient"); if the abnormal reporting type data is the recipient's rejection, and the abnormal reporting status data is system review, the contract will be performed. The behavior guidance data is data for guiding the delivery end to wait for the review (for example, it may be "please wait for the review result").

If the abnormal reporting status data is that the system audit failed, indicating that the abnormal problem reported by the delivery object is wrong, the performance behavior guidance data includes the data to guide the delivery end to continue delivery. For example, it can be "please continue to complete the delivery" to guide the delivery object to continue to complete the delivery of the current order.

If the abnormal reporting status data is approved by the system, indicating that the abnormal problem reported by the delivery object really exists, the performance behavior guidance data includes the data that guides the delivery end to wait within the preset time window. The preset time window is an operation time window configured by the system for the user terminal to indicate whether to continue the delivery. The recipient can perform corresponding operations within the preset time window to indicate whether the order continues to be delivered. The preset time window The length can be 30 minutes etc. Optionally, the performance behavior guidance data specifically includes relevant information of a preset time window, and the relevant information of the preset time window may be the start time, window length and/or end time of the preset time window. Then, after receiving the performance behavior guidance data, the delivery end can start a timer based on the relevant information of the preset time window, and the timer can calculate the time difference between the current time window and the termination time in real time, and display it in the order details page. This time difference is displayed so that the delivery object can reasonably arrange the delivery of the backed order.

Further optionally, after receiving the abnormal reporting status data approved by the system, that is, after the system approval, the recipient's client will display the operation entry of whether to continue the delivery within a preset time window. Then the server will generate matching abnormal reporting status data and performance behavior guidance data according to the corresponding operations of the user, so as to synchronize the delivery instruction information of the user to the delivery terminal in time, thereby improving the delivery efficiency.

Then the embodiment of the present invention further includes: receiving abnormal reporting status data sent by the server and generated based on the feedback data of the first client within the preset time window, indicating that the client continues to deliver, and the performance behavior guidance that guides the delivery terminal to continue delivering. Data, and display the abnormal reporting status data that the user side instructs to continue the delivery and the performance behavior guidance data that guides the delivery side to continue the delivery on the order details page. Wherein, the feedback data of the first user terminal is specifically the data of requesting the delivery terminal to continue to deliver the order. In the specific implementation process, the client generates the first client feedback data requesting the delivery terminal to continue the delivery of the order through the first operation triggering operation within the preset time window, and the server generates the first client feedback data based on the first client feedback data. The recipient indicates the abnormal reporting status data to continue the delivery, and correspondingly generates the performance behavior guidance data that guides the delivery end to continue the delivery, so as to guide the delivery object to continue the delivery of the order associated with the current order details page.

Still further optional, if the server receives the modified address data fed back by the client in addition to the data fed back by the first client within the preset time window. Then the server also generates abnormal status data that the recipient has modified the recipient address, and the performance behavior guidance data is the data that guides the delivery terminal to continue delivery according to the new address. In addition, as an optional implementation manner, after receiving the modified address data fed back by the client, the server verifies the modified address data. If the verification result is that the modified recipient address does not exceed the delivery range , then send to the delivery terminal the abnormal status data that the recipient has modified the delivery address and the performance guidance data to guide the delivery terminal to continue delivery according to the new address; if the verification result is that the revised delivery address exceeds the delivery range, then Send to the delivery terminal the abnormal status data that the recipient has modified the delivery address and the revised delivery address exceeds the delivery range, and send the delivery terminal to continue delivery according to the new address and to guide the delivery terminal to cancel without responsibility. The performance behavior guidance data.

Still further optional, if the server receives the modified contact information data fed back by the client in addition to the data fed back by the first client within the preset time window. Then, the server generates abnormal reporting status data that identifies that the recipient has modified the contact information, and the performance behavior guidance data includes data that guides the delivery terminal to use the latest contact information to contact the recipient. For example, in this scenario, the abnormal reporting status data can be "the recipient modifies the contact information", and the performance behavior guidance data can be "please continue the delivery (if you need to contact the recipient, please contact the recipient according to the latest contact information" connect)".

Alternatively, the embodiment of the present invention further includes: receiving abnormal reporting status data sent by the server and generated based on the feedback data of the second client within the preset time window, indicating that the delivery is cancelled by the client, and the performance behavior guidance for guiding the delivery terminal to cancel the delivery. The order details page displays the abnormal reporting status data indicating the cancellation of the delivery by the client and the performance behavior guidance data that guides the delivery side to cancel the delivery. The feedback data of the second user terminal is specifically the data of requesting the delivery terminal to cancel the delivery of the order. In the specific implementation process, the client generates second client feedback data requesting the delivery end to cancel the delivery of the order through the second operation triggering operation within the preset time window, and the server generates a receipt based on the second client feedback data. The sender indicates the abnormal reporting status data of the cancellation of the delivery, and correspondingly generates the performance behavior guidance data to guide the delivery end to cancel the delivery, so as to guide the delivery object to cancel the delivery of the order associated with the current order details page. For example, in this scenario, the abnormal reporting status data can be "The recipient requests to cancel the delivery", and the performance behavior guidance data can be "Please click "Cancel Delivery" to end the delivery of this order".

Alternatively, the embodiment of the present invention further includes: receiving the abnormal reporting status data of the client indicating that the delivery is cancelled and the abnormal reporting status that the system automatically cancels the delivery, which is generated based on the feedback data of the second client within the preset time window and is sent by the server. Data, and display the abnormal reporting status data of the client's instruction to cancel the delivery and the abnormal reporting status data that the system automatically cancels the delivery on the order details page. In this scenario, the server will automatically cancel the delivery of the order, and generate the abnormal reporting status that the system automatically cancels the delivery, in addition to generating the abnormal reporting status data that the recipient instructs to cancel the delivery based on the feedback data from the second client. data, so that the automatic cancellation of order delivery can be realized without the need for the delivery object to cancel on the delivery side. For example, in this scenario, the abnormal reporting status data can be "the recipient requested to cancel the delivery, and the system has automatically cancelled the delivery", and the performance behavior guidance data can be "please continue to deliver other orders".

Alternatively, the embodiment of the present invention further includes: receiving a message sent by the server that has no feedback from the client within the preset time window and is generated because the feedback data of the first client or the feedback data of the second client within the preset time window is not received. The abnormal reporting status data and the performance behavior guidance data that guide the delivery end to cancel the delivery, and the abnormal reporting status data without feedback from the user and the performance behavior guidance data that guide the delivery end to cancel the delivery are displayed on the order details page. In this scenario, if the client does not perform the operation indicating whether to continue the delivery within the preset time window, the server does not receive the first client feedback data or the second client feedback from the client within the preset time window. After the data is fed back, abnormal reporting status data with no feedback from the user end within the preset time window will be generated, and performance behavior guidance data to guide the delivery end to cancel the delivery will be generated, so as to guide the delivery object to cancel the delivery of the order associated with the current order details page. For example, in this scenario, the abnormal reporting status data can be "the recipient has not responded within 30 minutes", and the performance behavior guidance data can be "please click "Cancel Delivery" to end the delivery of this order".

Or, receive the abnormal reporting status data and the system that has no feedback from the client within the preset time window and is generated by not receiving the first client feedback data or the second client feedback data within the preset time window and sent by the server. Automatically cancel the abnormal reporting status data of the delivery, and display the abnormal reporting status data without feedback from the user within the preset time window and the abnormal reporting status data that the system automatically cancels the delivery on the order details page. In this scenario, the server will automatically cancel the delivery in addition to the abnormal reporting status data that the user has no feedback within the preset time window, and generate abnormal reporting status data that the system will automatically cancel the delivery. For example, in this scenario, the abnormal reporting status data can be "the recipient has not responded within 30 minutes, and the system has automatically canceled the delivery", and the performance behavior guidance data can be "please continue to deliver other orders".

As an optional implementation manner of this embodiment, this embodiment of the present invention further includes: identifying the operable entry of the current delivery terminal according to the abnormality reporting type data, the abnormality reporting status data, and/or the contract performance guidance data, and placing the order in the order The actionable entry is displayed on the details page. The status of the current delivery terminal's operable entry identified according to the abnormal reporting type data, abnormal reporting status data, and/or performance behavior guidance data displayed on the order details page may be referred to as order details page status 2 for short. Fig. 6 shows a schematic diagram of state 2 of the order details page according to an embodiment of the present invention. As shown in Fig. 6, in state 2, the order details page displays exception reporting type data, exception reporting status data and In addition to the performance behavior guidance data, there is also an operable entry on the current delivery side for the delivery object to perform matching operations according to the current actual scene, so as to complete the delivery accurately and quickly. For example, if the abnormal reporting type is that the recipient cannot be contacted, the abnormal reporting status data is the recipient's instruction to cancel the delivery, and the performance behavior guidance data is the data that guides the delivery side to cancel the delivery, then the current delivery side's operable entry can be: "Cancellation of delivery", etc.; or, the abnormal reporting type data is the recipient's rejection, the abnormal reporting status data is the recipient's modified address data and the modified delivery address exceeds the delivery range, and the performance behavior guidance data is the delivery guidance data If the terminal continues to deliver according to the new address and guides the delivery terminal to cancel without responsibility, the current delivery terminal's operable entries can be "Cancel Delivery" and "Continue Delivery".

In an optional specific implementation manner, abnormal reporting type data, abnormal reporting status data, and/or performance behavior guidance data and configuration files of operable entries are pre-generated, so that when determining the operable entries of the current delivery terminal , by looking up the configuration file, the operational entry of the current delivery terminal can be quickly identified.

In another optional specific implementation manner, different operable entries are rendered in different layers on the order details page in advance, and the layer where each operable entry is located is set to the transparent attribute by default, and the After exiting the operable entry of the current delivery side, set the layer where the operable entry of the current delivery side is located from the transparent property to the non-transparent property, so as to realize the rapid rendering of the operable entry of the current delivery side and improve the page display efficiency.

As an optional implementation manner of this embodiment, this embodiment of the present invention further includes: if there are multiple pieces of abnormal reporting status data corresponding to the associated order on the order details page, displaying the latest abnormal reporting status data on the order details page and The portal for viewing historical status data makes it easy for delivery objects to know the latest key information of the order through the information displayed on the order details page. Further optionally, in response to the triggering operation for the historical status data viewing portal, the historical abnormal reporting status data corresponding to the associated order on the order details page is displayed, thereby facilitating the delivery object to view all abnormal reporting related data corresponding to the order. Displaying historical status data on the order details page The status of the viewing portal may be referred to as order details page status 3 for short. Fig. 7 shows a schematic diagram of state 3 of the order details page according to an embodiment of the present invention. As shown in Fig. 7, in the order details page, "recipient rejection" is abnormal reporting type data, "recipient modifies address" (The new address does not exceed the delivery range)" is the latest abnormal reporting status data, "Please continue to deliver at the new address" is the performance guidance data obtained at the same time as the latest abnormal reporting status data, and "Exception Record>" is the history Status data viewing portal. After clicking on the historical status data viewing entry, the abnormal record page shown in FIG. 8 is displayed. The exception record page contains all the abnormal reporting status data and other information corresponding to the order associated with the order details page. As shown in Figure 8, the delivery object has made two reports for the associated order on the order details page. The abnormal problem reported for the first time is abnormal problem 1 - the recipient cannot be contacted, and the abnormal problem reported for the second time is abnormal problem. For exception issue 2 - Rejection by recipient. In Abnormal Question 2, according to the time order of receipt and display, it sequentially includes the abnormal reporting status data "system reviewing", "system review passed", "recipient's request to continue delivery", and "recipient's modification". address (the new address does not exceed the delivery range)”, and the performance behavior guidance data corresponding to each abnormal reporting status data “please continue to contact the recipient”, “waiting for the recipient’s feedback, please continue to deliver other orders”, “please continue Shipping", and "Please continue shipping to the new address".

As an optional implementation manner of this embodiment, in the process of displaying the abnormality reporting structured data on the order details page in this embodiment of the present invention, specifically, an abnormality reporting structured data display template is created in the order details page in advance. The reporting structured data display template contains at least one display domain, each display domain corresponds to a type of exception reporting structured data, and each display domain is configured with a corresponding rendering style; for any exception reporting structure data, determine the display domain of the exception reporting structured data in the exception reporting structured data display template, and use the rendering style corresponding to the display domain to render the exception reporting structured data in the display domain, thereby achieving Structured rendering of exception reporting structured data. Optionally, each display domain is assigned a display domain identifier, and each received exception reporting structured data also carries a corresponding display domain identifier, so that the corresponding abnormal reporting structured data can be quickly determined. display domain. Moreover, when the operating rules are changed (for example, adjusting the display order of the abnormal reporting structured data, etc.), it is only necessary to update the display domain identifier of the abnormal reporting structured data on the server side, thereby improving the scalability of the system. .

Optionally, after sending an access request to the order details page to the server, if the abnormal reporting structured data sent by the server is not received, it means that there is no corresponding abnormal feedback for the order associated with the order details page, and the order is hidden. Exception reporting structured data display template in the detail page, so that the exception reporting structured data will not be displayed on the order details page.

FIG. 9 shows a flowchart of a data processing method according to an embodiment of the present invention. As shown in Figure 9, the method includes the following steps:

Step 901 , in response to the request for accessing the order details page sent by the delivery terminal, extract the abnormal reporting data of the order associated with the order details page.

The execution body of this method may be a server, which is specifically a device that establishes a communication connection with the delivery terminal and the user terminal, and can process the requests of the delivery terminal and the user terminal. Wherein, the client specifically refers to the client used by the customer, including but not limited to: client APP, applet, official account, etc., which can be used for the receiving service, and the like.

The server will obtain the abnormal reporting data generated by the delivery terminal and/or the user terminal. For example, the delivery terminal will generate corresponding abnormal reporting data during the abnormal reporting process, and the user terminal will carry out corresponding processing after reporting the abnormal problem at the delivery terminal. Corresponding abnormal reporting data will also be generated during the feedback process. In short, the data related to abnormal reporting in the delivery terminal and/or the user terminal is the abnormal reporting data. The abnormality reporting data obtained from the delivery terminal and/or the user terminal is stored in association with the corresponding order identifier.

After receiving the access request for the order details page sent by the delivery end, the server parses the access request to obtain the order identifier of the order associated with the order details page, and then extracts the order associated with the order details page from the stored exception report data. exception report data.

Step 902: Perform structured processing on the abnormal reporting data of the associated order to generate at least one abnormal reporting structured data of the associated order; wherein the abnormal reporting structured data includes: abnormal reporting type data, abnormal reporting status Data, as well as performance behavior guidance data.

The abnormal reporting data of the associated order is relatively messy, and the abnormal reporting data may include unstructured data and so on. For example, the abnormal reporting data generated by the delivery terminal can be a piece of voice, and the abnormal reporting data generated by the user terminal can be unstructured data such as an address link or a video. If the abnormal reporting data of the associated order is directly sent to the delivery side for display, it will cause the display of the delivery side page to be chaotic, and even the page cannot be displayed.

In order to avoid the above-mentioned technical problems, the embodiment of the present invention performs structured processing on the abnormality reporting data of the associated order, so as to generate at least one piece of abnormality reporting structured data of the associated order. As an optional specific implementation method, for the unstructured data in the abnormal reporting data, the structure associated with the abnormal problem in each unstructured data is extracted in a matching manner according to the type of the unstructured data. key information. For example, a machine learning algorithm can be used to train a processing model matching each type of unstructured data in advance, and for the unstructured data in the abnormal reporting data, the type of the unstructured data is first identified, and then input to the matching process in the processing model, and obtain the information output by the processing model, which is the structured key information associated with the abnormal problem in the unstructured data. It should be understood here that whenever a piece of unstructured exception reporting data is obtained from the delivery terminal or the user terminal, the server can perform structured processing on the unstructured exception reporting data, thereby extracting the unstructured exception reporting data. Structured key information associated with anomalies in unstructured anomaly reporting data.

By processing the unstructured data in the abnormal reporting data, the structured key information associated with each unstructured data and the abnormal problem can be obtained, and on this basis, at least one abnormal reporting structured data related to the order can be generated.

Step 903: Send the abnormality reporting structured data to the delivery terminal, so that the delivery terminal can display the abnormality reporting structured data on the order details page.

According to the data processing method provided by the embodiment of the present invention, at least one piece of abnormal reporting structured data related to the order can be generated by structurally processing the abnormal reporting data of the associated order on the order details page, thereby simplifying the abnormal reporting at the delivery end. The display logic of the backup data can achieve the purpose of quickly and accurately displaying the structured data of abnormal reporting in the order details page of the delivery side, and reduce the occurrence of abnormal phenomena in the display of the details page.

As an optional implementation manner of this embodiment, this embodiment of the present invention further includes: receiving first user-end feedback data sent by the user-end within a preset time window, and generating a user-end instruction to continue delivery based on the first user-end feedback data The abnormal reporting status data and the contract performance guidance data guiding the delivery terminal to continue delivery, and the abnormal reporting status data indicating the user terminal to continue delivery and the performance behavior guidance data guiding the delivery terminal to continue delivery are sent to the delivery terminal.

Alternatively, the embodiment of the present invention further includes: receiving second client feedback data sent by the client within a preset time window, generating abnormal reporting status data indicating that the client cancels the delivery based on the second client feedback data, and guiding the delivery terminal The performance behavior guidance data for canceling the delivery is sent to the delivery terminal.

Alternatively, the embodiment of the present invention further includes: receiving second client feedback data sent by the client within a preset time window, and generating, based on the second client feedback data, abnormal reporting status data indicating that the client cancels the delivery, and the system The abnormality reporting status data for automatically canceling the delivery is sent to the delivery terminal.

Or, the embodiment of the present invention further includes: if the user terminal feedback data sent by the user terminal is not received within the preset time window, generating abnormal reporting status data that the user terminal has no feedback within the preset time window, and guiding the delivery terminal to cancel Delivery performance guidance data, and send the abnormal reporting status data without feedback from the user within the preset time window and the performance guidance data guiding the delivery terminal to cancel the delivery to the delivery terminal;

Alternatively, the embodiment of the present invention further includes: if the user terminal feedback data sent by the user terminal is not received within the preset time window, generating abnormal reporting status data that the user terminal has no feedback within the preset time window, and the system automatically cancels the delivery The abnormality reporting status data is sent to the delivery terminal, and the abnormality reporting status data that has no feedback from the user terminal within the preset time window and the abnormality reporting status data that the system automatically cancels the delivery is sent to the delivery terminal.

FIG. 10 shows a schematic diagram of an implementation process of page presentation according to an embodiment of the present invention. As shown in Figure 10, there are reporting information and other information displayed on the waybill details page on the delivery side. After clicking on the reporting information, you will enter the reporting list page. The reporting list page displays the reporting details of the order associated with the detail page. . Among them, the report 1 includes the report title so that the delivery object can know the report type, and the report 1 also includes the next action, so that the knight can know the current performance behavior that needs to be performed; the report 1 also includes the audit Status and waiting time for knights so that knights can know the latest abnormal reporting processing status. In the server, it includes the knight reporting information and the current operating rules configuration. Among them, the information reported by the knight specifically refers to the relevant information of the abnormal problem reported by the knight through the delivery terminal, and the relevant information is specifically the type of the abnormal problem, the reporting evidence, and the like. The current operation rule configuration includes the current data configuration rules and sending rules, that is, which data needs to be processed, and which data needs to be sent to the delivery end for display, etc.

FIG. 11 shows a schematic structural diagram of a page display apparatus according to an embodiment of the present invention. As shown in Figure 11, the device includes:

A sending module 1110, configured to send an access request to the order details page to the server;

A receiving module 1120, configured to receive at least one piece of abnormal reporting structured data of the order associated with the order details page sent by the server in response to the access request; wherein the abnormal reporting structured data includes: Reporting type data, abnormal reporting status data, and performance guidance data;

The display module 1130 is configured to display the abnormal reporting structured data on the order details page.

In an optional manner, the abnormal reporting type data includes: the sender and/or recipient cannot be contacted, and/or the recipient refuses to accept;

The abnormal reporting status data includes one of the following data: system auditing, system auditing passed, and system auditing failing.

In an optional manner, if the abnormal reporting status data is under system review, the contract performance guidance data includes: data that guides the delivery end to continue contacting the sender and/or recipient, or includes Data that guides the delivery terminal to wait for review;

If the abnormal reporting status data is that the system audit fails, the performance behavior guidance data includes data that guides the delivery end to continue delivering;

If the abnormal reporting status data is approved by the system, the contract performance guidance data includes data guiding the delivery end to wait within a preset time window.

In an optional manner, the receiving module is further configured to: receive the abnormal reporting status data sent by the server and generated based on the feedback data of the first client within the preset time window, and the client instructs to continue the delivery, and The performance behavior guidance data that guides the delivery terminal to continue delivery; or, the abnormal reporting status data that the user terminal instructs to cancel the delivery and is generated based on the feedback data of the second user terminal within the preset time window and sent by the server, and guide the delivery terminal to cancel the delivery. Or, receive the abnormal reporting status data that the client indicates to cancel the delivery and the abnormal reporting status data that the system automatically cancels the delivery, which is generated based on the feedback data of the second client within the preset time window and sent by the server. ; Or, receive the abnormal reporting status data that the user has no feedback in the preset time window that is generated by not receiving the first client feedback data or the second client feedback data in the preset time window and sent by the server, and The performance behavior guidance data that guides the delivery end to cancel the delivery; or, the user within the preset time window generated by the failure to receive the feedback data of the first user end or the feedback data of the second user end sent by the server. Abnormal reporting status data that has no feedback from the end and abnormal reporting status data that the system automatically cancels delivery;

The display module is further configured to: display on the order details page the abnormal reporting status data indicated by the user terminal to continue the delivery and the performance behavior guidance data to guide the delivery terminal to continue the delivery; or, on the order details page Display the abnormal reporting status data indicated by the client to cancel the delivery and the performance behavior guidance data that guides the delivery terminal to cancel the delivery; or, display the abnormal reporting status data indicated by the client to cancel the delivery on the order details page, and The system automatically cancels the abnormal reporting status data of the delivery; or, on the order details page, displays the abnormal reporting status data without feedback from the user side and the performance behavior guidance data that guides the delivery side to cancel the delivery; or, on the said order details page The order details page displays the abnormal reporting status data that has no feedback from the user within the preset time window and the abnormal reporting status data that the system automatically cancels the delivery.

In an optional manner, the device further includes: an identification module configured to identify the current delivery according to the abnormality reporting type data, the abnormality reporting status data, and/or the contract performance guidance data Operable entry of the terminal;

The display module is further configured to: display the operable entry in the order details page.

In an optional manner, if the associated order on the order details page corresponds to multiple pieces of abnormal reporting status data;

Then, the display module is further configured to: display the latest abnormal reporting status data and historical status data viewing entry on the order details page.

In an optional manner, the display module is further configured to: in response to a triggering operation on the historical status data viewing portal, display historical exception reporting status data corresponding to an order associated with the order details page.

In an optional manner, the display module is further configured to: create an exception reporting structured data display template in the order details page in advance, and the exception reporting structured data display template includes at least one Display domain, each display domain corresponds to a type of abnormal reporting structured data, and each display domain is configured with a corresponding rendering style;

For any abnormality reporting structured data, determine the display field of the abnormality reporting structured data in the abnormality reporting structured data display template, and use the rendering style corresponding to the display field to display in the display field Render the exception report structured data.

In an optional manner, the display module is further configured to: after sending an access request to the order details page to the server, if the abnormal reporting structured data sent by the server is not received, hide the order Exception reporting structured data display template on the details page.

For the descriptions of the above modules, reference is made to the corresponding descriptions in the method embodiments, and details are not repeated here.

According to the page display device provided by the embodiment of the present invention, the abnormal reporting structured data of the order associated with the order is displayed on the order details page of the delivery end by displaying the abnormal reporting type data, the abnormal reporting status data, and the order details page of the performance behavior guidance data. , which can facilitate the delivery object to intuitively obtain the key information of the reported abnormal problem associated with the current order in the order details page, thereby shortening the search path of the delivery object for the information of the reported abnormal problem, and improving the reported abnormal problem. information search efficiency, and achieve the purpose of improving distribution efficiency.

FIG. 12 shows a schematic structural diagram of a data processing apparatus according to an embodiment of the present invention. As shown in FIG. 12 , the apparatus includes:

The extraction module 1210 is configured to extract the abnormal reporting data of the order associated with the order details page in response to the access request of the order details page sent by the delivery terminal;

The processing module 1220 is configured to perform structured processing on the abnormality reporting data of the associated order to generate at least one piece of abnormality reporting structured data of the associated order; wherein the abnormality reporting structured data includes: Reporting type data, abnormal reporting status data, and performance guidance data;

The sending module 1230 is configured to send the abnormality reporting structured data to the delivery terminal, so that the delivery terminal can display the abnormality reporting structured data on the order details page.

In an optional manner, the apparatus further includes: a receiving module, configured to receive the first user terminal feedback data sent by the user terminal within a preset time window; or, receiving the first user terminal feedback data sent by the user terminal within the preset time window The second client feedback data;

Then the processing module is further configured to: generate, based on the feedback data from the first user terminal, abnormal reporting status data indicating that the user terminal continues to deliver, and performance guidance data for guiding the delivery terminal to continue delivering; or, based on the second user The terminal feedback data generates abnormal reporting status data indicating the cancellation of the delivery by the client and the performance guidance data for guiding the delivery terminal to cancel the delivery; or, based on the second client feedback data, generating the abnormal reporting status data indicating the cancellation of the delivery by the client And the abnormal reporting status data that the system automatically cancels the delivery; if the client feedback data sent by the client is not received within the preset time window, the abnormal reporting status data without feedback from the client within the preset time window and guidance will be generated. The delivery terminal cancels the delivery performance behavior guidance data; or, if the user terminal feedback data sent by the user terminal is not received within the preset time window, the abnormal reporting status data and the system without feedback from the user terminal within the preset time window will be generated. Abnormal reporting status data for automatic cancellation of delivery;

The sending module is further configured to: send the abnormal reporting status data indicated by the user terminal to continue delivery and the performance behavior guidance data guiding the delivery terminal to continue delivering to the delivery terminal; or send the abnormal information indicated by the user terminal to cancel delivery to the delivery terminal. The reporting status data and the performance guidance data guiding the delivery terminal to cancel the delivery are sent to the delivery terminal; or the abnormal reporting status data indicated by the user terminal to cancel the delivery and the abnormal reporting status data that the system automatically cancels the delivery are sent to the delivery terminal. Or, send the abnormal reporting status data without feedback from the user terminal within the preset time window and the performance guidance data for guiding the delivery terminal to cancel the delivery to the delivery terminal; or, send the user within the preset time window to the delivery terminal. The abnormal reporting status data that has no feedback from the terminal and the abnormal reporting status data that the system automatically cancels the delivery are sent to the delivery terminal.

For the descriptions of the above modules, reference is made to the corresponding descriptions in the method embodiments, and details are not repeated here.

According to the data processing device provided by the embodiment of the present invention, at least one piece of abnormal reporting structured data related to the order can be generated by structurally processing the abnormal reporting data of the associated order on the order details page, thereby simplifying the abnormal reporting at the delivery end. The display logic of the backup data can achieve the purpose of quickly and accurately displaying the structured data of abnormal reporting in the order details page of the delivery side, and reduce the occurrence of abnormal phenomena in the display of the details page.

Embodiments of the present invention further provide a non-volatile computer storage medium, where the computer storage medium stores at least one executable instruction, and the executable instruction can execute the page display method and/or the data processing method in any of the above method embodiments.

FIG. 13 shows a schematic structural diagram of a computing device according to an embodiment of the present invention. The specific embodiment of the embodiment of the present invention does not limit the specific implementation of the computing device.

As shown in FIG. 13 , the computing device may include: a processor (processor) 1302 , a communications interface (Communications Interface) 1304 , a memory (memory) 1306 , and a communication bus 1308 . The processor 1302 , the communication interface 1304 , and the memory 1306 communicate with each other through the communication bus 1308 . The communication interface 1304 is used to communicate with network elements of other devices such as clients or other servers. The processor 1302 is configured to execute the program 1310, and specifically may execute the relevant steps in the foregoing method embodiments. Specifically, the program 1310 may include program code including computer operation instructions. The processor 1302 may be a central processing unit (CPU), or an application specific integrated circuit (ASIC), or one or more integrated circuits configured to implement embodiments of the present invention. The one or more processors included in the computing device may be the same type of processors, such as one or more CPUs; or may be different types of processors, such as one or more CPUs and one or more ASICs. The memory 1306 is used to store the program 1310 . The memory 1306 may include high-speed RAM memory, and may also include non-volatile memory, such as at least one disk memory. The program 1310 can specifically be used to cause the processor 1302 to execute the method in any of the above method embodiments. For the specific implementation of the steps in the program 1310, reference may be made to the corresponding descriptions in the corresponding steps and units in the foregoing method embodiments, which are not repeated here. Those skilled in the art can clearly understand that, for the convenience and brevity of description, for the specific working process of the above-described devices and modules, reference may be made to the corresponding process descriptions in the foregoing method embodiments, which will not be repeated here.

The algorithms or displays provided herein are not inherently related to any particular computer, virtual system, or other device. Various general-purpose systems can also be used with teaching based on this. The structure required to construct such a system is apparent from the above description. Furthermore, embodiments of the present invention are not directed to any particular programming language. It should be understood that various programming languages may be used to implement the content of the embodiments of the present invention described herein, and the descriptions of specific languages above are intended to disclose preferred implementations of the embodiments of the present invention.

In the description provided herein, numerous specific details are set forth. It will be understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.

Similarly, it is to be understood that in the above description of exemplary embodiments of the invention, various features of the embodiments of the invention are sometimes grouped together in order to simplify the embodiments of the invention and to aid in the understanding of one or more of the various aspects of the invention. in a single embodiment, figure, or description thereof. However, this disclosed approach should not be construed to reflect an intention that the claimed embodiments of the invention require more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the Detailed Description are hereby expressly incorporated into this Detailed Description, with each claim standing on its own as a separate embodiment of this invention.

Those skilled in the art will understand that the modules in the device in the embodiment can be adaptively changed and arranged in one or more devices different from the embodiment. The modules or units or components in the embodiments may be combined into one module or unit or component, and further they may be divided into multiple sub-modules or sub-units or sub-assemblies. All features disclosed in this specification (including accompanying claims, abstract and drawings) and any method so disclosed may be employed in any combination, unless at least some of such features and/or procedures or elements are mutually exclusive. All processes or units of equipment are combined. Each feature disclosed in this specification (including accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.

Furthermore, it will be understood by those skilled in the art that although some of the embodiments herein include certain features, but not others, included in other embodiments, that combinations of features of the different embodiments are intended to be within the scope of the present invention And form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.

Various component embodiments of the present invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art will understand that a microprocessor or a digital signal processor (DSP) may be used in practice to implement some or all of the functions of some or all of the components according to the embodiments of the present invention. Embodiments of the present invention can also be implemented as apparatus or apparatus programs (eg, computer programs and computer program products) for performing part or all of the methods described herein. Such a program implementing embodiments of the present invention may be stored on a computer-readable medium, or may be in the form of one or more signals. Such signals may be downloaded from Internet sites, or provided on carrier signals, or in any other form.

It should be noted that the above-described embodiments illustrate rather than limit embodiments of the invention, and that alternative embodiments may be devised by those skilled in the art without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. Embodiments of the invention may be implemented by means of hardware comprising several different elements and by means of suitably programmed computers. In a unit claim enumerating several means, several of these means may be embodied by one and the same item of hardware. The use of the words first, second, and third, etc. do not denote any order. These words can be interpreted as names. The steps in the above embodiments should not be construed as limitations on the execution order unless otherwise specified.

Claims (10)

1. A page display method, comprising: Send an access request to the order details page to the server; Receive at least one piece of abnormal reporting structured data of the order associated with the order details page sent by the server in response to the access request; wherein, the abnormal reporting structured data includes: abnormal reporting type data, abnormal reporting Reporting status data and performance guidance data; Display the abnormal reporting structured data on the order details page. 2. The method according to claim 1, wherein the abnormal reporting type data comprises: the sender and/or recipient cannot be contacted, and/or the recipient refuses to accept; The abnormal reporting status data includes one of the following data: system auditing, system auditing passed, and system auditing failing. 3. The method according to claim 2, wherein, if the abnormal reporting status data is in the system audit, then the performance behavior guidance data comprises: guiding the delivery terminal to continue to contact the sender and/or the recipient's information. data, or data that guides the delivery side to wait for review; If the abnormal reporting status data is that the system audit fails, the performance behavior guidance data includes data that guides the delivery end to continue delivering; If the abnormal reporting status data is approved by the system, the contract performance guidance data includes data guiding the delivery end to wait within a preset time window. 4. The method according to claim 3, wherein the method further comprises: after receiving the abnormal reporting status data approved by the system, Receive the abnormal reporting status data that the client indicates to continue the delivery and the performance behavior guidance data that guides the delivery terminal to continue the delivery sent by the server and generated based on the feedback data of the first client within the preset time window. The page displays the abnormal reporting status data that the user terminal instructs to continue the delivery and the performance behavior guidance data that guides the delivery terminal to continue the delivery; Or, receive the abnormal reporting status data that the client indicates to cancel the delivery and the performance behavior guidance data that guides the delivery terminal to cancel the delivery, which is generated based on the feedback data of the second client within the preset time window and is sent by the server, and is in the order. The details page displays the abnormal reporting status data indicating the cancellation of the delivery by the client and the performance guidance data for guiding the delivery terminal to cancel the delivery; Or, receive the abnormal reporting status data of the client's instruction to cancel the delivery and the abnormal reporting status data that the system automatically cancels the delivery, which are generated based on the feedback data of the second client within the preset time window and are sent by the server. The details page displays the abnormal reporting status data indicated by the client to cancel the delivery and the abnormal reporting status data that the system automatically cancels the delivery; Or, receive the abnormal reporting status data and guidance information sent by the server that have no feedback from the client within the preset time window and are generated due to not receiving the feedback data from the first client or the feedback data from the second client within the preset time window. The delivery terminal cancels delivery performance behavior guidance data, and displays on the order details page the abnormal reporting status data without feedback from the user terminal within the preset time window and the performance behavior guidance data for guiding the delivery terminal to cancel delivery; Or, receive the abnormal reporting status data and the system that has no feedback from the client within the preset time window and is generated by not receiving the first client feedback data or the second client feedback data within the preset time window and sent by the server. Automatically cancel the abnormal reporting status data of the delivery, and display the abnormal reporting status data that has no feedback from the user within the preset time window and the abnormal reporting status data that the system automatically cancels the delivery on the order details page. 5. The method of any one of claims 1-4, wherein the method further comprises: According to the abnormal reporting type data, the abnormal reporting status data, and/or the contract performance guidance data, identify the operational entry of the current delivery terminal; Display the actionable portal in the order details page. 6. A data processing method, comprising: In response to the access request of the order details page sent by the delivery terminal, extract the abnormal reporting data of the order associated with the order details page; Perform structured processing on the abnormal reporting data of the associated order to generate at least one abnormal reporting structured data of the associated order; wherein, the abnormal reporting structured data includes: abnormal reporting type data, abnormal reporting Reporting status data and performance guidance data; The abnormal reporting structured data is sent to the delivery terminal, so that the delivery terminal displays the abnormal reporting structured data on the order details page. 7. A page display device, comprising: The sending module is used to send the access request of the order details page to the server; A receiving module, configured to receive at least one piece of abnormal reporting structured data of the order associated with the order details page sent by the server in response to the access request; wherein, the abnormal reporting structured data includes: abnormal reporting type data, abnormal reporting status data, and performance guidance data; A display module, configured to display the abnormal reporting structured data on the order details page. 8. A data processing device, comprising: an extraction module, configured to extract the abnormal reporting data of the order associated with the order details page in response to the access request of the order details page sent by the delivery terminal; The processing module is configured to perform structured processing on the abnormal reporting data of the associated order to generate at least one abnormal reporting structured data of the associated order; wherein, the abnormal reporting structured data includes: abnormal reporting type data, abnormal reporting status data, and performance guidance data; A sending module, configured to send the abnormality reporting structured data to the delivery terminal, so that the delivery terminal can display the abnormality reporting structured data on the order details page. 9. A computing device, comprising: a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface communicate with each other through the communication bus; The memory is used to store at least one executable instruction, and the executable instruction enables the processor to perform an operation corresponding to the page display method according to any one of claims 1-5; And/or, the executable instructions cause the processor to perform operations corresponding to the page display method of claim 6 . 10. A computer storage medium, wherein at least one executable instruction is stored in the storage medium, and the executable instruction enables a processor to perform an operation corresponding to the page display method according to any one of claims 1-5; And/or, the executable instructions cause the processor to perform operations corresponding to the page display method according to claim 6 .

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