CN103164753A - Customer transaction data management system - Google Patents
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Abstract
Description
技术领域 technical field
本发明有关于在线的管理系统,尤其更有关于用来管理客户的交易数据的管理系统。The present invention relates to an online management system, and more particularly to a management system for managing customer transaction data.
背景技术 Background technique
对于一般公司,尤其是制造产业的公司而言,因为货物的交易金额较为庞大,因此当客户下订单订购货物时,通常并非为现场现金交易,而是以支票、汇款或其他方式为之。For general companies, especially those in the manufacturing industry, because the transaction amount of goods is relatively large, when customers place an order for goods, it is usually not a cash transaction on the spot, but by check, remittance or other methods.
因此,此类公司通常会依据客户的实际状况,例如付款状况及营运状况等,审核给予客户的授信额度。借以,在未超出此授信额度的前提下,公司能够持续出货给客户,客户亦不致于会有付不出货款的情事发生。Therefore, such companies usually review the credit line granted to customers based on their actual conditions, such as payment status and operating conditions. In this way, under the premise of not exceeding the credit line, the company can continue to ship to customers, and customers will not fail to pay for the goods.
然而,客户端时常会有突发状况产生,例如决策者变动、裁员或减薪、关系企业财务恶化而受到牵连、及产业环境变化等。当客户端发生上述突发状况时,公司即需担心客户的付款状况将会受到影响。因此,一般公司常会针对客户的突发状况,重新调整原本核准的授信额度,并且重新提出、进行审核。例如,原核准A客户的授信额度为每年度100万元,但因A客户的子公司经营不善,致A客户有不能付货的嫌疑,因此将A客户的授信额度调降为每年度50万元。如此一来,即使日后A客户真的无法支付货款,公司所受的损害仍可减小。However, there are often unexpected situations on the client side, such as changes in decision makers, layoffs or salary cuts, financial deterioration of related companies, and changes in the industrial environment. When the above-mentioned emergencies occur on the client side, the company needs to worry that the customer's payment status will be affected. Therefore, the general company often readjusts the originally approved credit line according to the unexpected situation of the customer, and proposes and conducts a review again. For example, the original approved credit line of customer A is 1 million yuan per year, but due to the poor management of customer A's subsidiary, customer A is suspected of being unable to pay the goods, so the credit line of customer A is reduced to 500,000 yuan per year Yuan. In this way, even if customer A really cannot pay for the goods in the future, the damage suffered by the company can still be reduced.
然而,管理众多客户的数据实非常麻烦,各个客户的突发状况的发生与解除时间亦不相同,并且,客户的授信额度的调整与回复更是一项极为繁杂的工作。对于公司的管理者来说,若没有一套良善的管理系统,要依据上述操作程序来与客户保持正常交易,将会非常难以达成,并且相当容易在管理的过程中产生错误。However, it is very troublesome to manage the data of many customers, and the occurrence and release time of each customer's emergency is not the same, and the adjustment and reply of the customer's credit line is an extremely complicated task. For the company's managers, if there is no good management system, it will be very difficult to maintain normal transactions with customers according to the above operating procedures, and it is quite easy to make mistakes in the management process.
因此,市场上实应提供一套完善的管理系统,能有助于管理者对客户的交易数据进行管理,并且可适时的判断是否要针对客户的状况进行处理、拟定对策、并调整授信额度或其他数据。Therefore, a comprehensive management system should be provided in the market, which can help managers manage customer transaction data, and can timely judge whether to deal with the customer's situation, formulate countermeasures, and adjust the credit limit or other data.
发明内容 Contents of the invention
本发明的主要目的,在于提供一种客户交易数据管理系统,记录并显示客户的数据,令管理者依据客户的营运状况来调整客户的授信数据,借以管理并维护公司与客户之间的交易行为。The main purpose of the present invention is to provide a customer transaction data management system, which records and displays customer data, enables managers to adjust customer credit data according to customer operating conditions, so as to manage and maintain the transaction behavior between the company and customers .
为了达到上述目的,本发明提供了一种客户交易数据管理系统,包括:In order to achieve the above object, the present invention provides a customer transaction data management system, comprising:
一数据库,储存该客户交易数据管理系统的数据,并且导入一企业资源规划(Enterprise Resource Planning,ERP)系统;及A database, storing the data of the customer transaction data management system, and importing into an enterprise resource planning (Enterprise Resource Planning, ERP) system; and
一服务器,连接该数据库,该服务器提供至少一客户数据管理页面,用以显示该数据库中记录的至少一笔客户交易数据,每一笔该客户交易数据分别对应至一客户,该客户数据管理页面可被展开,并且展开后的该客户数据管理页面包括:A server connected to the database. The server provides at least one customer data management page for displaying at least one customer transaction data recorded in the database. Each customer transaction data corresponds to a customer respectively. The customer data management page can be expanded, and the expanded customer data management page includes:
一基本数据模块,用以记录并显示该客户交易数据中的基本数据;A basic data module, used to record and display the basic data in the customer's transaction data;
一征信数据模块,用以记录并显示该客户交易数据中的征信数据,并且该征信数据模块中包括一报告栏位,供上传并显示征信动作所生的报告;A credit investigation data module, used to record and display the credit investigation data in the customer's transaction data, and the credit investigation data module includes a report column for uploading and displaying reports generated by credit investigation actions;
一授信数据模块,用以记录并显示该客户交易数据中的授信数据,其中该授信数据依据该征信数据的内容来拟定,并经审核通过后储存至该数据库、导入该ERP系统、并显示于该授信数据模块上;A credit data module, used to record and display the credit data in the customer's transaction data, wherein the credit data is drawn up based on the content of the credit data, and after being approved, it is stored in the database, imported into the ERP system, and displayed on the credit data module;
一销货数据模块,用以记录并显示该客户交易数据中的销货数据;及A sales data module, used to record and display the sales data in the customer's transaction data; and
一预警通报模块,提供多个预警项目以供选取,每一个该预警项目对应至该客户不同的营运状况,并且被选取的该预警项目显示于该预警通报模块上;An early warning notification module, providing a plurality of early warning items for selection, each of which corresponds to a different operating condition of the customer, and the selected early warning items are displayed on the early warning notification module;
其中,当该多个预警项目的至少其中之一被选取时,该客户交易数据管理系统即时通知管理者进行处理,借以依据该客户的营运状况调整该授信数据以重新提出审核。Wherein, when at least one of the plurality of warning items is selected, the customer transaction data management system immediately notifies the manager for processing, so as to adjust the credit data according to the customer's operating conditions and resubmit for review.
如上所述,其中该客户数据管理页面显示该至少一笔客户交易数据的客户名称、该授信数据中的授信额度数据、及被选取的该预警项目的内容及数量,并且当该客户数据管理页面上的其中一笔该客户交易数据被点选时展开。As mentioned above, the customer data management page displays the customer name of the at least one customer transaction data, the credit limit data in the credit data, and the content and quantity of the selected warning items, and when the customer data management page When one of the customer's transaction data on the website is clicked, it will expand.
如上所述,其中该基本数据模块至少包括一公司证照栏位,该公司证照栏位显示该客户的组织代码证数据、营业执照数据、及税务登记证数据。As mentioned above, the basic data module at least includes a company certificate column, and the company certificate column displays the customer's organization code certificate data, business license data, and tax registration certificate data.
如上所述,其中该征信数据模块至少包括一银行往来情况栏位、一银行评等栏位、一财务状况栏位、及一财务分析栏位,分别用以记录并显示该客户的各项金融数据。As mentioned above, the credit data module at least includes a column for bank transactions, a column for bank ratings, a column for financial status, and a column for financial analysis, which are used to record and display the customer's various financial data.
如上所述,其中该授信数据至少包括一月交易金额数据、一票期数据、及一授信额度数据,该授信数据模块还包括一准交易额度栏位、一准周转期栏位、及一准授信额度栏位,分别用以记录并显示通过审核的该月交易金额数据、该票期数据、及该授信额度数据。As mentioned above, the credit data includes at least one monthly transaction amount data, one bill period data, and one credit limit data, and the credit data module also includes a standard transaction limit field, a standard turnover period field, and a standard The credit limit column is used to record and display the approved monthly transaction amount data, the bill date data, and the credit limit data respectively.
如上所述,其中该预警项目包括支票跳票或票据不能兑现、逾期款、尾款未清、收款天数报备延长、变更付现、电汇、票据等交易条件、下订单超过客户用量上限、客户营运负责人或主要采购人员异动、客户放无薪假、大量裁员或发不出薪水、客户巨额设备投资、客户巨额业外投资、客户的关系企业发生经营危机或财务危机、客户的下游客户发生经营危机或财务危机、客户上下游产业发生变化、客户厂房发生火灾、电视、报纸、网络等媒体重大负面讯息、及其他的至少其中之一选项。As mentioned above, the warning items include bounced checks or bills that cannot be cashed, overdue payments, outstanding balance payments, extension of receipt days, changes in transaction conditions such as cash payment, telegraphic transfers, bills, etc., orders placed exceeding the upper limit of customer usage, customer The person in charge of the operation or the main purchasing personnel changes, the customer takes unpaid leave, a large number of layoffs or failure to pay salaries, the customer's huge equipment investment, the customer's huge investment outside the industry, the customer's affiliated companies have a business crisis or financial crisis, and the customer's downstream customers have Business crisis or financial crisis, changes in the client's upstream and downstream industries, fire in the client's factory, major negative news from media such as TV, newspapers, and the Internet, and at least one of other options.
如上所述,其中该预警项目还包括一备注栏位,用以记录被选取的该预警项目的详细内容,并且该备注栏位的内容显示于该预警通报模块上。As mentioned above, the early warning item further includes a remark column for recording the detailed content of the selected early warning item, and the content of the remark column is displayed on the early warning notification module.
如上所述,其中被选取的该预警项目所对应的营运状况解除时,该授信数据回复为调整前的数值并重新提出审核。As mentioned above, when the operation status corresponding to the selected early warning item is lifted, the credit data will be restored to the value before adjustment and resubmitted for review.
如上所述,其中当该客户被认定有信用风险的状况产生时,调整该客户的该授信数据以重新提出审核,并且当该信用风险的状况解除时,该授信数据回复为调整前的数值并再次提出审核,并且当该客户有不能付款的嫌疑或无营业事实的状况产生时,被认定为具有信用风险。As mentioned above, when the customer is deemed to have a credit risk situation, adjust the credit data of the customer to resubmit for review, and when the credit risk situation is removed, the credit data returns to the value before the adjustment and The review is submitted again, and when the customer is suspected of being unable to pay or has no business facts, it is determined to have a credit risk.
如上所述,其中该客户被认定有特殊状况发生时,调整该授信数据以重新提出审核,并且当该特殊状况解除或调整期结束时,该授信数据回复为调整前的数值并再次提出审核,并且该客户为季节性调整或特案时,被认定有特殊状况发生。As mentioned above, when the customer is identified as having a special situation, the credit data is adjusted to resubmit for review, and when the special situation is lifted or the adjustment period ends, the credit data is restored to the value before the adjustment and resubmitted for review, And when the customer is a seasonal adjustment or a special case, it is determined that there is a special situation.
本发明对照先前技术所能达成的功效在于,通过一或多次的征信动作来取得不同的征信数据,以及根据客户的营运状况来产生预警通报数据。借以,依据不同的征信数据及/或预警通报数据,调整客户的授信数据,例如提高/降低授信额度或调整票据的周转期等,并且即时通知管理者拟定相关的应对办法。如此一来,能令管理者有效管控公司与客户之间的交易行为。Compared with the prior art, the present invention can obtain different credit investigation data through one or more credit investigation actions, and generate early warning notification data according to the customer's operating conditions. In order to adjust the customer's credit data based on different credit data and/or early warning notification data, such as increasing/decreasing the credit line or adjusting the turnover period of the bill, etc., and immediately notify the manager to formulate relevant countermeasures. In this way, managers can effectively control the transactions between the company and customers.
附图说明 Description of drawings
图1为本发明的一实施例的系统结构图;Fig. 1 is a system structure diagram of an embodiment of the present invention;
图2为本发明的一实施例的客户数据管理页面方块图;Fig. 2 is a block diagram of a customer data management page according to an embodiment of the present invention;
图3为本发明的一实施例的客户数据管理页面示意图;Fig. 3 is a schematic diagram of a customer data management page according to an embodiment of the present invention;
图4为本发明的另一实施例的客户数据管理页面方块图;Fig. 4 is a block diagram of a customer data management page according to another embodiment of the present invention;
图5为本发明的一实施例的基本数据模块示意图;Fig. 5 is a schematic diagram of a basic data module of an embodiment of the present invention;
图6为本发明的一实施例的征信数据模块示意图;Fig. 6 is a schematic diagram of a credit investigation data module according to an embodiment of the present invention;
图7为本发明的一实施例的授信数据模块示意图;Fig. 7 is a schematic diagram of a credit data module according to an embodiment of the present invention;
图8为本发明的一实施例的销货数据模块示意图;Fig. 8 is a schematic diagram of a sales data module according to an embodiment of the present invention;
图9为本发明的一实施例的预警通报模块示意图;Fig. 9 is a schematic diagram of an early warning notification module according to an embodiment of the present invention;
图10为本发明的一实施例的预警项目示意图;Fig. 10 is a schematic diagram of an early warning item according to an embodiment of the present invention;
其中,附图标记:Among them, reference signs:
1 服务器;1 server;
10 客户数据管理页面;10 Customer data management page;
101 客户名称;101 customer name;
102 授信额度数据;102 credit line data;
11 客户交易数据;11 customer transaction data;
110 客户名称;110 customer name;
2 数据库;2 database;
3 企业资源规划系统;3 Enterprise resource planning system;
4 电子装置;4 electronic devices;
51 基本数据模块;51 basic data module;
511 公司证照栏位;511 Company license column;
52 征信数据模块;52 credit data module;
521 银行往来情况栏位;521 column of bank transactions;
522 银行评等栏位;522 Bank rating field;
523 财务状况;523 financial status;
524 财务分析栏位;524 financial analysis field;
525 报告栏位;525 report fields;
53 授信数据模块;53 credit data module;
531 准交易额度栏位;531 quasi-transaction quota field;
532 准周转期栏位;532 quasi-turnaround field;
533 准授信额度栏位;533 field of quasi-credit limit;
54 销货数据模块;54 sales data module;
55 预警通报模块;55 Early warning notification module;
551 预警项目;551 Early warning items;
552 备注栏位。552 Remarks field.
具体实施方式 Detailed ways
请参阅图1,为本发明的一实施例的系统结构构图。如图所示,本发明的客户交易数据管理系统包括一服务器1及一数据库2,其中该服务器1连接该数据库2,该数据库2用以储存该客户交易数据管理系统的数据。该数据库2还连接一企业资源规划(Enterprise Resource Planning,ERP)系统3,借以将该客户交易数据管理系统的数据导入该ERP系统3中,使该ERP系统3得以对公司内部的资源进行自动建档、规划、及维护等操作。该数据库2中主要记录有至少一客户交易数据11,并且每一笔该客户交易数据11分别对应至一客户。Please refer to FIG. 1 , which is a system structure diagram of an embodiment of the present invention. As shown in the figure, the customer transaction data management system of the present invention includes a server 1 and a
该服务器1及该数据库2主要设置于云端网络上,管理者或一般使用者可操作一或多个电子装置4,例如个人电脑、平板电脑、或智能型移动电话等,通过网络系统(例如网际网络或电信网络)来存取该服务器1中的数据。更具体而言,该服务器1于网络上提供一客户数据管理页面10,管理者或使用者通过网络系统来存取该客户数据管理页面10,以记录、读取、以及管理该数据库2中的数据。The server 1 and the
请同时参阅图2及图3,分别为本发明的一实施例的客户数据管理页面方块图及客户数据管理页面示意图。如图所示,当管理者通过该电子装置4连线至该服务器1后,可存取该服务器1所提供的该客户数据管理页面10。该客户数据管理页面10主要可列出该数据库2中记录的至少一该客户交易数据11,更具体而言,该客户数据管理页面10列出每一笔该客户交易数据11的客户名称101、授信额度数据102、担保,以及预警通报(如图10中所示的该预警项目551)的内容与数量等。并且,该客户数据管理页面10还可视实际所需,列出该客户交易数据11中的其他数据,如付款方式、收款日期、数据归属、及签核状况等,但不加以限定。Please refer to FIG. 2 and FIG. 3 at the same time, which are respectively a block diagram of a customer data management page and a schematic diagram of a customer data management page according to an embodiment of the present invention. As shown in the figure, when the administrator connects to the server 1 through the electronic device 4 , he can access the customer
参阅图4,为本发明的另一实施例的客户数据管理页面方块图。上述各该客户交易数据11主要包括该客户的各项数据,如基本数据、征信数据、授信数据、销货数据、及预警通报数据等,不加以限定。该服务器1提供多项模块,上述该客户数据管理页面10由该多项模块所组成,管理者可操控该电子装置4以展开该客户数据管理页面10,并由该客户数据管理页面10中的多项模块来分别记录、显示、及管理该客户的各项数据。更具体而言,在该客户数据管理页面10上显示的各该客户交易数据11的其中之一被点选时,该客户数据管理页面10被展开,并且该客户数据管理页面10展开后主要包括一基本数据模块51、一征信数据模块52、一授信数据模块53、一销货数据模块54及一预警通报模块55。Referring to FIG. 4 , it is a block diagram of a customer data management page according to another embodiment of the present invention. The above-mentioned
然而,该客户数据管理页面10仍可视实际所需来新增其他模块,例如新增预估模块来记录并显示公司对该客户的未来预估价值,或新增签核模块来记录并显示该客户交易数据11的签核数据(如签核时间、签核主管等),不应以此为限。However, the customer
请参阅图5,为本发明的一实施例的基本数据模块示意图。该基本数据模块51主要用以记录并显示该客户的该客户交易数据11中的基本数据,例如包括该客户名称101、地址、电话、负责人数据、资本额、厂房及建物、员工人数、公司形态、注册资本、注册号、及关系企业等,但不以此为限。Please refer to FIG. 5 , which is a schematic diagram of a basic data module according to an embodiment of the present invention. The
值得一提的是,若该客户为一大陆公司,则管理者对该客户进行征信动作时,必定需要核对该客户的营业三证(包括营业执照、组织代码证、及税务登记证)并且上传。该基本数据模块51中至少包括一公司证照栏位511,用以显示该客户的组织代码证数据、营业执照数据、及税务登记证数据。其中该组织代码证数据、营业执照数据、及税务登记证数据可以图片格式显示于该公司证照栏位511上,令管理者直接观看,或以超链接格式显示于该公司证照栏位511上,令管理者于点选后链接至其他地址观看等,不加以限定。若该客户为台湾公司,则管理者需至经济部商业司或县市政府商业局的网站上,复制该客户的客户工商登记数据、董监事页面等数据,借以上传并显示于该基本数据模块51上。It is worth mentioning that if the customer is a mainland company, the manager must check the customer's three business certificates (including business license, organization code certificate, and tax registration certificate) when conducting credit investigation on the customer and upload. The
值得一提的是,大陆地区于每年五月三十日更新上述的营业三证,管理者需于每年的五月三十日定时更新该客户的该营业三证并且上传,以更新显示在该公司证照栏位511中的数据。而若该客户为台湾公司,则管理者需于每年六月三十日定时上网复制上述的该客户工商登记数据、董监事页面等数据,借以上传并予以更新,但不加以限定。It is worth mentioning that the above-mentioned three business certificates are updated on May 30 every year in the mainland area, and the manager needs to regularly update the three business certificates of the customer on May 30 every year and upload them to update the three business certificates displayed on the The data in
请参阅图6,为本发明的一实施例的征信数据模块示意图。该征信数据模块52主要用以记录并显示该客户的该客户交易数据11中的征信数据,其中,该征信数据主要依据管理者调查该客户后所出具的征信调查报告的内容所记录而成。该征信调查报告可包括工商调查数据、实地调查内容、风险管控对策实施建议、及其他风险提示等数据,但不加以限定。Please refer to FIG. 6 , which is a schematic diagram of a credit investigation data module according to an embodiment of the present invention. The credit
该征信数据模块52中,至少包括一银行往来状况栏位521、一银行评等栏位522、一财务状况栏位523、及一财务分析栏位524,分别用以记录并显示公司的财务单位所提供的该客户的各项金融数据。其中,各该金融数据储存于该数据库2中。该征信数据模块52中更可包括一报告栏位525,用以显示管理者调查后上传的报告,例如该客户的征信调查报告、工商调查报告等。并且,这些报告可能不只一份,管理者可能持续对该客户进行征信动作,于此一情况之下,该报告栏位525可供持续上传并显示这些报告,以利管理者后续的追踪管理与查阅的操作。In the
值得一提的是,若该客户的情况较为特殊时,管理者还可能对该客户进行特别征信,并且,无论是一般征信或特别征信,其征信结果(即,管理者出具的该征信调查报告)都将会影响该客户被授予的授信数据。并且,征信后所出具的报告,皆可上传并显示于该报告栏位525中,借以,管理者可点击该报告栏位525上显示的各份报告来开启。It is worth mentioning that if the customer's situation is relatively special, the manager may also conduct a special credit investigation on the customer, and, whether it is a general credit investigation or a special credit investigation, the credit investigation results (that is, the The credit investigation report) will affect the credit data granted to the customer. Moreover, the reports issued after the credit investigation can be uploaded and displayed in the report column 525, so that the manager can click on each report displayed on the report column 525 to open.
参阅图7,为本发明的一实施例的授信数据模块示意图。该授信数据模块53主要用以显示该客户的该客户交易数据11中的授信数据(例如授信额度、周转期等),其中该授信数据主要依据上述该征信数据的内容来拟定,该拟定的授信数据经过公司审核通过后显示于该授信数据模块53上。一般来说,公司授予每一该客户的授信额度不大于该客户的实收资本,但并不加以限定。Referring to FIG. 7 , it is a schematic diagram of a credit data module according to an embodiment of the present invention. The
值得一提的是,该经审核通过的授信数据储存于该数据库2中,并且由该数据库2导入该ERP系统3,借以该ERP系统3参考该经审核通过的授信数据,自动对公司与该客户的交易行为进行维护。举例来说,该ERP系统3于常态性运作中,若察觉客户有逾期款的现象产生,则该ERP系统3自动结转逾期资讯,以通报相关主管进行处理;再者,当该ERP系统3察觉该客户货款已收回九成,则亦可传送“尾款未收通知”的讯息给相关主管,以达“逾期款预警通报”的效果。再例如,当该ERP系统3察觉客户的票据因任何事由而发生退票时,该ERP系统3可自动通报退票金额及单号资讯等数据,因此有利于管理者对客户的状况进行监控。It is worth mentioning that the approved credit data is stored in the
该授信数据中至少包括一月交易金额数据、一票期数据、及该授信额度数据102,该授信数据模块53上主要包括一准交易额度栏位531、一准周转期栏位532、及一准授信额度栏位533,分别用以记录并显示审核通过后的该月交易金额数据、该票期数据、及该授信额度数据102。然而,该授信数据模块53更可包括其他栏位,用以显示如客户每月营收、以及显示审核前为该客户拟定的拟交易额度、拟周转期、及拟授信额度等数据,不加以限定。The credit data includes at least one month's transaction amount data, one bill period data, and the
值得一提的是,同一客户可能有一或多个不同的授信数据,分别依序显示于该授信数据模块53上的不同栏位。这些授信数据可能来自于:1.由公司的授信审查委员会每半年或每一年召开一次授信会议,依据征信动作(一般征信或特别征信)拟定上述的该拟交易额度、拟周期转、及拟授信额度等数据。藉此,公司对这些拟定的数据进行审核,以决定准许给予该客户的该授信数据(如该月交易金额数据、该票期数据、及该授信额度数据102);2.当该客户被认定有信用风险或特殊情况发生时,由该客户交易数据管理系统即时通知管理者(例如授信审查委员或部门主管)进行处理,并且依据该客户的营运状况调整该授信数据以重新提出审核(例如提升/降低该授信额度数据102、或调整该票期数据等)。It is worth mentioning that the same customer may have one or more different credit data, which are sequentially displayed in different columns on the
因此,公司准许给予该客户的授信额度,于每一阶段都可能会不一样,该授信额度数据102可能被提升或降低,该票期数据亦可能被延长或缩短,视征信结果,及/或该客户有无信用风险或特殊情况的产生而定。再者,当客户被认为有信用风险的状况出现时,甚至可将该客户的该授信额度数据102设定为零,以确保公司利益不受该客户的影响。Therefore, the credit line allowed by the company to the customer may be different at each stage, the
其中,该经审核通过的授信额度数据102,一般为公司核定该客户总交易金额的上限。再者,管理者还可为客户制定其他的授信额度的拟定条件,例如,可为新客户制定交易六个月内授信额度上限为十万块;或者,为客户制定交易六个月内该票期数据的上限为三十天等。然而,以上所述仅为本发明的一实施例,不应加以限定。Wherein, the approved
参阅图8,为本发明的一实施例的销货数据模块示意图。该销货数据模块54主要用以显示该客户的该客户交易数据11中的销货数据,例如月销货额、月销货量、贡献率、及占有率等,但不加以限定。其中,上述这些销货数据储存于该数据库2中,并且由该数据库2导入该ERP系统3中。Referring to FIG. 8 , it is a schematic diagram of a sales data module according to an embodiment of the present invention. The
请参阅图9及图10,分别为本发明的一实施例的预警通报模块示意图及预警项目示意图。该预警通报模块55主要提供多个该预警项目551以供管理者选取,并且每一个该预警项目551皆对应至该客户不同的营运状况。Please refer to FIG. 9 and FIG. 10 , which are respectively a schematic diagram of an early warning notification module and a schematic diagram of an early warning project according to an embodiment of the present invention. The early
例如图10中所示,该预警项目551主要可包括“支票跳票或票据不能兑现”、“逾期款”、“尾款未清”、“收款天数报备延长”、“变更付现、电汇、票据等交易条件”、“下订单超过客户用量上限”、“客户营运负责人或主要采购人员异动”、“客户放无薪假、大量裁员或发不出薪水”、“客户巨额设备投资”、“客户巨额业外投资”、“客户的关系企业发生经营危机或财务危机”、“客户的下游客户发生经营危机或财务危机”、“客户上下游产业发生变化”、“客户厂房发生火灾”、“电视、报纸、网络等媒体重大负面讯息”、“其他”等选项的至少其中之一,但并不加以限定。For example, as shown in Figure 10, the
当管理者依据该客户的营运状况而选取了上述的至少其中之一该预警项目551并按下储存按键后,该被选取的预警项目551显示于该预警通报模块55上(如图9中所示的“*逾期款”),并且系统主动发出一预警通报邮件至管理者的信箱。再者,该预警项目551中还包括一备注栏位552,用以记录被选取的该预警项目551的详细内容,并且管理者于该备注栏位552中所记录的内容,与该被选取的预警项目551共同被显示在该预警通报模块55之上。When the manager selects at least one of the above-mentioned
本实施例中,当该多个预警项目551的至少其中之一被选取时,该客户交易数据管理系统即时通知管理者进行处理,例如通过电子邮件,以拟定防止对策。该客户交易数据管理系统于第一时间通知管理者,因此管理者可依据该客户的营运状况,调整原已审核通过的该授信数据,并且重新提出审核,以令该客户得到调整后(提升或下降)的该授信数据,并更新于该授信数据模块53上。并且,当该被选取的预警项目551所对应的营运状况解除时,将该客户的该授信数据回复为调整前的数值,并重新提出审核,以回复为对该客户最有益的该授信数据,并再次更新于该授信数据模块53上。In this embodiment, when at least one of the
值得一提的是,管理者收到上述该客户交易数据管理系统所发出的通知时,需即时进行处理并拟定防止对策,当处理完毕后,需登入该客户交易数据管理系统中进行填写(更具体而言,进入该预警通报模块55中填写),以储存于该数据库2中。上述的讯息将会同时传送给相关人士知晓,并且可于该预警通报模块55上显示(如图9中所示)。It is worth mentioning that when the manager receives the notification from the above-mentioned customer transaction data management system, he needs to deal with it immediately and formulate preventive measures. After the processing is completed, he needs to log in to the customer transaction data management system to fill in (change Specifically, enter into the early
本实施例中,该数据库2中的数据需导入该ERP系统3中,使该ERP系统3得自动对公司内部的资源进行规划。当该客户被认定有信用风险的状况出现时,由管理者手动、或由该客户交易数据管理系统自动调整该客户的该授信数据,并且重新提出审核。并且于审核通过后,更新于该授信数据模块53上。甚至可将该客户的该授信额度数据102调整为零,以防止因该客户发生状况而影响到公司的权益。其中,主要于该客户有不能付款的嫌疑或无营业事实的状况发生时,被管理者、该客户交易数据管理系统、或该ERP系统3认定为具有信用风险,但不加以限定。In this embodiment, the data in the
如上所述,当该客户的信用风险的状况解除时,再由管理者手动、或由该客户交易数据管理系统自动调整该客户的该授信数据,以将该授信数据回复为调整前的数值,并且再次提出审核。值得一提的是,每一次的该授信数据调整,皆会被保留于该数据库2中,并且更新于该授信数据模块53中的不同栏位上,以利管理者追踪该客户的历史记录。As mentioned above, when the credit risk situation of the client is removed, the manager manually or the client transaction data management system automatically adjusts the credit data of the client to return the credit data to the value before adjustment, And submit the review again. It is worth mentioning that each credit data adjustment will be kept in the
再者,当该客户被认定有特殊状况发生,例如季节性调整或特案时,管理者或该客户交易数据管理系统亦可对该客户的该授信数据调整,并重新提出审核。并且,当上述特殊状况解除,或调整期结束时,再由管理者手动、或由该客户交易数据管理系统自动调整该客户的该授信数据,以将该授信数据回复为调整前的数值,并且再次提出审核。Furthermore, when the customer is identified as having special circumstances, such as seasonal adjustments or special cases, the manager or the customer transaction data management system can also adjust the credit data of the customer and submit a new review. And, when the above special situation is lifted or the adjustment period is over, the credit data of the customer will be adjusted manually by the manager or automatically by the customer transaction data management system, so as to restore the credit data to the value before adjustment, and Submit review again.
本发明的客户交易数据管理系统,便于管理者追踪各个客户的征信数据、授信数据、以及营运状况,借以判断准许给予客户的授信额度是否适当。并且,当客户有状况产生时,能第一时间通知部门主管及授信审核委员等管理者,以调整客户的授信数据,借以不会因为客户的状况而连累公司本身的利益。The customer transaction data management system of the present invention is convenient for the manager to track the credit data, credit data, and operation status of each customer, so as to judge whether the credit line allowed to the customer is appropriate. In addition, when a client's situation arises, the department head and credit review committee can be notified immediately to adjust the client's credit data, so that the company's own interests will not be affected by the client's situation.
以上所述仅为本发明的实施例,并非因此局限本发明的专利范围,故凡运用本发明内容实施例的等效变化,均包含于本发明的范围内。The above descriptions are only examples of the present invention, and are not intended to limit the patent scope of the present invention. Therefore, all equivalent changes using the embodiments of the present invention are included in the scope of the present invention.
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