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CN108881170A - A kind of data processing method, device, processing equipment and the system of authorization guidance - Google Patents

A kind of data processing method, device, processing equipment and the system of authorization guidance Download PDF

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CN108881170A
CN108881170A CN201810489134.2A CN201810489134A CN108881170A CN 108881170 A CN108881170 A CN 108881170A CN 201810489134 A CN201810489134 A CN 201810489134A CN 108881170 A CN108881170 A CN 108881170A
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guidance
authorization
application
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user
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王子霄
黄超
樊太飞
崔志伟
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Alibaba Group Holding Ltd
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Priority to TW108105813A priority patent/TWI706653B/en
Priority to PCT/CN2019/076530 priority patent/WO2019223390A1/en
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00Network architectures or network communication protocols for network security
    • H04L63/10Network architectures or network communication protocols for network security for controlling access to devices or network resources
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08Insurance
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/50Network services
    • H04L67/55Push-based network services

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Abstract

本说明书实施例公开了一种授权引导的数据处理方法、装置、处理设备及系统。利用本说明书实施例,保险公司客服可以无需与用户就是否允许授权某个应用进行电话在线授权沟通,保险公司一侧合核实用户的一些必要信息后可以直接或间接向用户所在的客户端发送授权的引导信息。这样,保险公司客户服务可以降低沟通时长,减少客服人员工作量。可以将现有常规的电话授权沟通的引导逻辑转化为提供给用户可操作的处理方式,以及在用户终端推送是否授权的引导信息,用户授权后即可获取相关业务信息,可以降低电话沟通时长,降低客服压力,简化授权引导中的用户操作,提高应用对象的授权率。

The embodiment of this specification discloses an authorization-guided data processing method, device, processing equipment and system. Using the embodiment of this manual, the customer service of the insurance company can communicate with the user about whether to authorize an application via telephone or not. After verifying some necessary information of the user, the insurance company can directly or indirectly send the authorization to the client where the user is located. guide information. In this way, the insurance company's customer service can reduce the communication time and reduce the workload of customer service personnel. It is possible to transform the guidance logic of the existing conventional telephone authorization communication into an operable processing method for users, and push the guidance information on whether to authorize or not on the user terminal. After the user authorizes, the user can obtain relevant business information, which can reduce the duration of telephone communication. Reduce customer service pressure, simplify user operations in authorization guidance, and increase the authorization rate of application objects.

Description

一种授权引导的数据处理方法、装置、处理设备及系统Authorization-guided data processing method, device, processing equipment and system

技术领域technical field

本说明书实施例方案属于计算机数据处理的技术领域,尤其涉及一种授权引导的数据处理方法、装置、处理设备及系统。The embodiments of this specification belong to the technical field of computer data processing, and in particular relate to an authorization-guided data processing method, device, processing equipment, and system.

背景技术Background technique

随着人们生活水平的提高,保险也越来越受到更多用户的关注。保险业务目前仍处于较高的增长趋势。目前,为了向用户提供便捷的理赔服务,很多保险公司提供了用户的在线服务方案。用户可以使用保险公司提供的专用APP(application,应用)或者服务平台应用提供的理赔服务等在线进行查看、申请、定损等保险业务的相关处理。With the improvement of people's living standards, insurance has attracted more and more attention from users. The insurance business is still in a relatively high growth trend. At present, in order to provide users with convenient claim settlement services, many insurance companies provide users with online service solutions. Users can use the dedicated APP (application, application) provided by the insurance company or the claim settlement service provided by the service platform application to perform related insurance business related processing such as viewing, application, and loss assessment online.

前述的专用APP或者服务平台应用,往往需要人工引导用户去下载APP,或者在服务平台添加和关注公众号/生活号。例如,在用户报案出险后,保险公司客服可以电话与用户交流,引导用户下载专用APP或在服务平台中关注公众号,并电话授权应用接收后续的理赔消息等。但目前多数情况下,上述方式需要用户操作的步骤较为繁琐,沟通时间较长,电话沟通成本较高,还有较多用户出于流量、下载等待时间和使用频率等并不会下载或授权应用进行在线理赔服务。上述情况导致在线理赔应用获取用户授权的比例较低,进而引导上线的用户较少。The above-mentioned dedicated APP or service platform applications often need to manually guide users to download the APP, or add and follow official accounts/life accounts on the service platform. For example, after a user reports an accident, the customer service of the insurance company can communicate with the user by phone, guide the user to download a dedicated app or follow the official account on the service platform, and authorize the app to receive follow-up claims information by phone. However, in most cases at present, the above-mentioned methods require users to operate more cumbersome steps, the communication time is longer, the cost of telephone communication is higher, and many users will not download or authorize the application due to traffic, download waiting time and frequency of use. Carry out online claims service. The above situation leads to a low proportion of online claim settlement applications obtaining user authorization, which in turn guides fewer users to go online.

发明内容Contents of the invention

本说明书实施例目的在于提供一种授权引导的数据处理方法、装置、处理设备及系统,可以降低引导用户授权的沟通成本,简化用户授权交互,提高引导用户线上业务处理的授权比例。The purpose of the embodiments of this specification is to provide an authorization-guided data processing method, device, processing equipment, and system, which can reduce the communication cost of guiding user authorization, simplify user authorization interaction, and increase the authorization ratio of guiding user online business processing.

本说明书实施例提供的一种授权引导的数据处理方法、装置、处理设备及系统是包括以下方式实现的:An authorization-guided data processing method, device, processing device, and system provided in the embodiments of this specification are implemented in the following ways:

一种授权引导的数据处理方法,所述方法包括:A data processing method authorized and guided, the method comprising:

目标业务端基于接入用户的身份信息向应用服务器发送校验请求,所述校验请求包括查询是否存在所述接入用户的应用注册账户;The target service end sends a verification request to the application server based on the identity information of the access user, and the verification request includes querying whether there is an application registration account of the access user;

所述应用服务器根据接收到的校验请求进行查询,并将查询结果返回所述目标业务端;The application server performs a query according to the received verification request, and returns the query result to the target service end;

所述目标业务端接收并显示查询结果;The target service end receives and displays the query result;

所述目标业务端基于存在所述接入用户的应用注册账户的查询结果向所述应用服务器发送引导触发请求;The target service end sends a guidance trigger request to the application server based on the query result that the application registration account of the access user exists;

所述应用服务器基于所述引导触发请求向所述接入用户所在的用户终端发送引导信息,所述引导信息包括确认是否授权应用对象来响应目标业务的提示信息;The application server sends guidance information to the user terminal where the access user is based on the guidance trigger request, and the guidance information includes prompt information for confirming whether the application object is authorized to respond to the target service;

所述用户终端接收并展示所述引导信息;The user terminal receives and displays the guide information;

所述用户终端基于接收的指令确定授权结果,将所述授权结果返回应用服务器。The user terminal determines an authorization result based on the received instruction, and returns the authorization result to the application server.

一种授权引导的数据处理方法,所述方法包括:A data processing method authorized and guided, the method comprising:

接收校验请求,返回响应的查询结果,所述校验请求包括查询是否存在接入用户的应用注册账户;Receive a verification request and return a corresponding query result, the verification request includes querying whether there is an application registration account of the access user;

基于接收的引导触发请求向所述接入用户所在的用户终端发送引导信息,所述引导信息包括是否授权应用对象来响应目标业务的提示信息,所述引导信息基于存在接入用户的应用注册账户的查询结果生成;Send guidance information to the user terminal where the access user is located based on the received guidance trigger request, the guidance information includes prompt information whether to authorize the application object to respond to the target service, and the guidance information is based on the existence of the access user's application registration account The query results are generated;

接收所述用户终端的授权结果。An authorization result of the user terminal is received.

一种授权引导的数据处理方法,所述方法包括:A data processing method authorized and guided, the method comprising:

基于接入用户的身份信息向应用服务器发送校验请求,所述校验请求包括查询是否存在所述接入用户的应用注册账户;Sending a verification request to the application server based on the identity information of the access user, where the verification request includes querying whether there is an application registration account of the access user;

接收并显示所述应用服务器返回的查询结果;receiving and displaying the query result returned by the application server;

基于存在所述接入用户的应用注册账户的查询结果向所述应用服务器发送引导触发请求,所述引导触发请求用于触发服务器向所述接入用户所在的用户终端发送确认是否授权应用对象来响应目标业务的提示信息。Based on the query result that the application registration account of the access user exists, a guide trigger request is sent to the application server, and the guide trigger request is used to trigger the server to send a confirmation to the user terminal where the access user is located whether to authorize the application object to Respond to the prompt information of the target business.

一种授权引导的数据处理方法,所述方法包括:A data processing method authorized and guided, the method comprising:

接收应用服务器发送的引导信息,所述引导信息包括确认是否授权应用对象来响应目标业务的提示信息;receiving guidance information sent by the application server, the guidance information including prompt information for confirming whether the application object is authorized to respond to the target service;

展示所述引导信息;display the guide information;

基于接收的指令确定授权结果,将所述授权结果返回所述应用服务器。Determine an authorization result based on the received instruction, and return the authorization result to the application server.

一种授权引导的数据处理装置,所述装置包括:A data processing device for authorization and guidance, said device comprising:

查询响应模块,用于接收校验请求,返回响应的查询结果,所述校验请求包括查询是否存在接入用户的应用注册账户;The query response module is used to receive a verification request and return a response query result, the verification request includes querying whether there is an application registration account of the access user;

引导信息触发模块,用于基于接收的引导触发请求向所述接入用户所在的用户终端发送引导信息,所述引导信息包括是否授权应用对象来响应目标业务的提示信息,所述引导信息基于存在接入用户的应用注册账户的查询结果生成;A guidance information trigger module, configured to send guidance information to the user terminal where the access user is located based on the received guidance trigger request, the guidance information includes prompt information whether to authorize the application object to respond to the target service, and the guidance information is based on the presence Generate query results of the access user's application registration account;

结果确认模块,用于接收所述用户终端的授权结果。A result confirmation module, configured to receive the authorization result of the user terminal.

一种授权引导的数据处理装置,所述装置包括:A data processing device for authorization and guidance, said device comprising:

校验模块,用于基于接入用户的身份信息向应用服务器发送校验请求,所述校验请求包括查询是否存在所述接入用户的应用注册账户;A verification module, configured to send a verification request to the application server based on the identity information of the access user, the verification request including querying whether there is an application registration account of the access user;

交易结果显示模块,用于接收并显示所述应用服务器返回的查询结果;A transaction result display module, configured to receive and display the query result returned by the application server;

引导信息触发模块,用于基于存在所述接入用户的应用注册账户的查询结果向所述应用服务器发送引导触发请求,所述引导触发请求用于触发服务器向所述接入用户所在的用户终端发送确认是否授权应用对象来响应目标业务的提示信息。A guide information triggering module, configured to send a guide trigger request to the application server based on the query result of the application registration account of the access user, the guide trigger request is used to trigger the server to send the user terminal where the access user is located Send a prompt message confirming whether the application object is authorized to respond to the target service.

一种授权引导的数据处理装置,所述装置包括:A data processing device for authorization and guidance, said device comprising:

接收模块,用于接收应用服务器发送的引导信息,所述引导信息包括确认是否授权应用对象来响应目标业务的提示信息;A receiving module, configured to receive guidance information sent by the application server, where the guidance information includes prompt information for confirming whether the application object is authorized to respond to the target service;

展示模块,用于展示所述引导信息;a display module, configured to display the guide information;

授权反馈模块,用于基于接收的指令确定授权结果,将所述授权结果返回所述应用服务器。An authorization feedback module, configured to determine an authorization result based on the received instruction, and return the authorization result to the application server.

一种授权引导的数据处理设备,包括处理器以及用于存储处理器可执行指令的存储器,所述处理器执行所述指令时实现:An authorized bootable data processing device, comprising a processor and a memory for storing processor-executable instructions, the processor implements when executing the instructions:

接收校验请求,返回响应的查询结果,所述校验请求包括查询是否存在接入用户的应用注册账户;Receive a verification request and return a corresponding query result, the verification request includes querying whether there is an application registration account of the access user;

基于接收的引导触发请求向所述接入用户所在的用户终端发送引导信息,所述引导信息包括是否授权应用对象来响应目标业务的提示信息,所述引导信息基于存在接入用户的应用注册账户的查询结果生成;Send guidance information to the user terminal where the access user is located based on the received guidance trigger request, the guidance information includes prompt information whether to authorize the application object to respond to the target service, and the guidance information is based on the existence of the access user's application registration account The query results are generated;

接收所述用户终端的授权结果。An authorization result of the user terminal is received.

一种授权引导的数据处理设备,包括处理器以及用于存储处理器可执行指令的存储器,所述处理器执行所述指令时实现:An authorized bootable data processing device, comprising a processor and a memory for storing processor-executable instructions, the processor implements when executing the instructions:

基于接入用户的身份信息向应用服务器发送校验请求,所述校验请求包括查询是否存在所述接入用户的应用注册账户;Sending a verification request to the application server based on the identity information of the access user, where the verification request includes querying whether there is an application registration account of the access user;

接收并显示所述应用服务器返回的查询结果;receiving and displaying the query result returned by the application server;

基于存在所述接入用户的应用注册账户的查询结果向所述应用服务器发送引导触发请求,所述引导触发请求用于触发服务器向所述接入用户所在的用户终端发送确认是否授权应用对象来响应目标业务的提示信息。Based on the query result that the application registration account of the access user exists, a guide trigger request is sent to the application server, and the guide trigger request is used to trigger the server to send a confirmation to the user terminal where the access user is located whether to authorize the application object to Respond to the prompt information of the target business.

一种授权引导的数据处理设备,包括处理器以及用于存储处理器可执行指令的存储器,所述处理器执行所述指令时实现:An authorized bootable data processing device, comprising a processor and a memory for storing processor-executable instructions, the processor implements when executing the instructions:

接收应用服务器发送的引导信息,所述引导信息包括确认是否授权应用对象来响应目标业务的提示信息;receiving guidance information sent by the application server, the guidance information including prompt information for confirming whether the application object is authorized to respond to the target service;

展示所述引导信息;display the guide information;

基于接收的指令确定授权结果,将所述授权结果返回所述应用服务器。Determine an authorization result based on the received instruction, and return the authorization result to the application server.

一种授权引导的数据处理系统,所述系统包括第一终端、第二终端、服务器,其中,An authorized and guided data processing system, the system includes a first terminal, a second terminal, and a server, wherein,

所述第一终端的处理器执行存储器中存储的计算机指令时实现本说明书中任意一个可以应用在目标业务端的方法步骤;When the processor of the first terminal executes the computer instructions stored in the memory, any one of the method steps in this specification that can be applied to the target service end is implemented;

所述第二终端的处理器执行存储器中存储的计算机指令时实现本说明书中任意一个可以应用在用户终端的方法步骤;When the processor of the second terminal executes the computer instructions stored in the memory, any one of the method steps in this specification that can be applied to the user terminal is implemented;

所述服务器的处理器执行存储器中存储的计算机指令时实现本说明书中任意一个可以应用在应用服务器的方法步骤When the processor of the server executes the computer instructions stored in the memory, any one of the method steps in this specification that can be applied to the application server is implemented.

本说明书实施例提供的一种授权引导的数据处理方法、装置、处理设备及系统,保险公司客服可以无需与用户就是否允许授权某个应用进行业务处理做授权沟通,保险公司一侧合核实用户的一些必要信息后可以直接或间接向用户所在的客户端发送授权的引导信息。这样,保险公司客户服务可以降低沟通时长,减少客服人员工作量。客服在接收到报案后,可以针对有应用对象的用户,告知如果用户的某个信息绑定了应用对象,则可以通过终端的应用对象查看业务,在此沟通环节中可以无需再繁冗的引导用户对应用对象进行授权,可以不透漏用户或与用户相关的业务的敏感信息,提示给用户的是另一种可能的在线业务处理方式,提高用户的信任程度。推送到用户的引导信息在授权后,应用对象可以调取业务的相关信息进行展示。本说明书实施例方法,将现有常规的电话授权沟通的引导逻辑转化为提供给用户可操作的处理方式,以及在用户终端推送是否授权的引导信息,用户授权后即可获取相关业务信息,可以降低电话沟通时长,降低客服压力,简化授权引导中的用户操作,提高应用对象的授权率。An authorization-guided data processing method, device, processing equipment, and system provided by the embodiment of this specification, the insurance company customer service can not communicate with the user on whether to authorize a certain application for business processing, and the insurance company can verify the user After some necessary information, it can directly or indirectly send authorized guidance information to the client where the user is located. In this way, the insurance company's customer service can reduce the communication time and reduce the workload of customer service personnel. After receiving the report, the customer service can inform the user who has an application object that if a certain information of the user is bound to the application object, the service can be viewed through the application object of the terminal. In this communication link, there is no need to tediously guide the user Authorizing the application object can not reveal the sensitive information of the user or the business related to the user, and the user is prompted with another possible online business processing method, which improves the user's trust. After the guidance information pushed to the user is authorized, the application object can call the relevant information of the business for display. The method in the embodiment of this manual transforms the existing conventional guidance logic of authorized telephone communication into an operable processing method for the user, and pushes the guidance information on whether to authorize or not on the user terminal. After the user authorizes, the user can obtain relevant business information, which can Reduce the length of telephone communication, reduce customer service pressure, simplify user operations in authorization guidance, and increase the authorization rate of application objects.

附图说明Description of drawings

为了更清楚地说明本说明书实施例或现有技术中的技术方案,下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍,显而易见地,下面描述中的附图仅仅是本说明书中记载的一些实施例,对于本领域普通技术人员来讲,在不付出创造性劳动性的前提下,还可以根据这些附图获得其他的附图。In order to more clearly illustrate the technical solutions in the embodiments of this specification or the prior art, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the drawings in the following description are only These are some embodiments described in this specification. Those skilled in the art can also obtain other drawings based on these drawings without any creative effort.

图1是现有常规的一种引导用户授权的处理逻辑示意图;FIG. 1 is a schematic diagram of a conventional processing logic for guiding user authorization;

图2是本说明书提供的所述一种授权引导的数据处理方法实施例的流程示意图;Fig. 2 is a schematic flowchart of an embodiment of the authorization-guided data processing method provided in this specification;

图3是本说明书实施例提供的一种车险业务中授权引导处理逻辑示意图;Fig. 3 is a logical schematic diagram of authorization guidance processing in an auto insurance business provided by an embodiment of this specification;

图4是本说明书提供的所述方法的另一个实施例的实施场景示意图;Fig. 4 is a schematic diagram of an implementation scenario of another embodiment of the method provided in this specification;

图5是本说明书提供的所述方法的另一个实施例的实施场景示意图;Fig. 5 is a schematic diagram of an implementation scenario of another embodiment of the method provided in this specification;

图6是本说明书提供的所述方法的另一种实施例的流程示意图;Fig. 6 is a schematic flow chart of another embodiment of the method provided in this specification;

图7是应用本发明方法或装置实施例一种授权引导的数据处理方法的客户端的硬件结构框图;FIG. 7 is a block diagram of the hardware structure of a client applying an authorization-guided data processing method according to the method or device embodiment of the present invention;

图8是本说明书提供的一种授权引导的数据处理装置实施例的模块结构示意图;Fig. 8 is a schematic diagram of the module structure of an embodiment of an authorization-guided data processing device provided in this specification;

图9是本说明书提供的另一种授权引导的数据处理装置实施例的模块结构示意图;Fig. 9 is a schematic diagram of the module structure of another embodiment of an authorization-guided data processing device provided in this specification;

图10是本说明书提供的另一种授权引导的数据处理装置实施例的模块结构示意图;Fig. 10 is a schematic diagram of the module structure of another embodiment of an authorization-guided data processing device provided in this specification;

图11是应用本说明书实施例方法的客户端一侧引导用户授权的示意图。Fig. 11 is a schematic diagram of guiding user authorization on the client side by applying the method of the embodiment of this specification.

具体实施方式Detailed ways

为了使本技术领域的人员更好地理解本说明书中的技术方案,下面将结合本说明书实施例中的附图,对本说明书实施例中的技术方案进行清楚、完整地描述,显然,所描述的实施例仅仅是本说明书中的一部分实施例,而不是全部的实施例。基于本说明书中的一个或多个实施例,本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例,都应当属于本说明书实施例保护的范围。In order to enable those skilled in the art to better understand the technical solutions in this specification, the technical solutions in the embodiments of this specification will be clearly and completely described below in conjunction with the drawings in the embodiments of this specification. Obviously, the described The embodiments are only some of the embodiments in this specification, not all of them. Based on one or more embodiments in this specification, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of the embodiments of this specification.

图1是现有常规的一种引导用户授权的处理逻辑示意图。如图1所示,出险时,报案人可以拨打保险公司电话与保险公司客服人员进行理赔的情况说明和处理等。客服如果引导用户使用应用对象(为便于描述,本说明书的一些实施例中可以将引导用户对其授权的应用称为应用对象,如可以提供在线理赔的某支付应用)提供的在线理赔服务,通常需要电话中与用户进行沟通,如询问用户类似“您是否原因通过XX宝(某支付应用,一种服务平台应用)接收理赔消息?”、“您呼入的手机号码是否就是您的XX宝(服务平台应用)的账户?”等,与用户的沟通成本较大,相应的用户在沟通过程中的等待时间也较长,体验较差。即使通过电话沟通后,用户可能还需要再下载某个应用,或者现有的一些服务平台应用引导用户使用在线理赔服务时,用户需要主动去查找、打开服务平台应用,然后在服务平台应用中查找公众号/生活号/小程序等。甚至在查找到公众号等之后,还会出现一次或多次的授权询问和确认信息,用户体验较差。另一些应用场景中,一些用户对隐私信息比较敏感,现有图1中与客服电话沟通授权事宜的通话过中,还可能会泄露用户的一些隐私信息,如保险公司一侧在信息告知、记录、存储等过程中泄露,或者用户在公共场所说出类似“对,我是手机号就是XX支付应用账号”、“我的手机号码是186XXXX4451”等,获取授权的过程也存在较大安全风险。FIG. 1 is a schematic diagram of a processing logic for guiding user authorization in an existing conventional method. As shown in Figure 1, when an accident occurs, the reporter can call the insurance company to explain and process the claim with the customer service personnel of the insurance company. If the customer service guides the user to use the online claim settlement service provided by the application object (for the convenience of description, in some embodiments of this specification, the application that guides the user to authorize it may be called the application object, such as a payment application that can provide online claim settlement), usually It is necessary to communicate with the user on the phone, such as asking the user such as "Do you receive claim information through XXbao (a payment application, a service platform application)?", "Is the mobile phone number you called in the same as your XXbao ( service platform application) account?" etc., the cost of communication with users is relatively high, correspondingly, the waiting time of users in the communication process is also relatively long, and the experience is poor. Even after communicating by phone, the user may still need to download a certain application, or when some existing service platform applications guide users to use online claim settlement services, the user needs to actively search and open the service platform application, and then search in the service platform application Official Account/Life Account/Mini Program, etc. Even after finding the official account, etc., there will be one or more authorization inquiries and confirmation messages, and the user experience is poor. In other application scenarios, some users are more sensitive to private information. In the process of communicating authorization matters with the customer service phone in Figure 1, some private information of users may be leaked. For example, the insurance company notifies and records , storage, etc., or the user says something like "Yes, my mobile phone number is the XX payment application account" or "My mobile phone number is 186XXXX4451" in a public place. The process of obtaining authorization also has a relatively large security risk.

本说明书一个或多个实施例提供的一种授权引导的数据处理方法,使用新的授权引导逻辑。在保险公司一侧可以设置有验证用户是否拥有应用对象校验逻辑,如果有,则保险公司客服可以在电话中告知用户,如果用户的手机号码绑定了应用对象,可以通过该应用对象查看理赔进度。当然,根据实际的应用场景可以有不同的告知内容,甚至一些实施例中除电话通话中告知外,还可以通过其他如短信方式告知用户。本说明书实施例中在此阶段的目的之一是告知用户可以有什么方式来实现什么服务,客服可以无需在电话沟通中向用户获取应用对象授权,甚至不提及关于应用对象授权的信息。用户若未提出授权反对,则可以向用户的终端设备发送引导信息,该引导信息可以用来提示用户可以进行授权和/或授权后可以执行或得到哪些信息,例如“点击授权查看理赔进度”的应用内文本提示框。所述的引导信息通常不包括与用户的业务相关联的数据信息,如车牌、理赔状态、定损信息、定损金额等,主要目的之一是提示用户可以授权。用户同意授权后,应用对象可以向保险公司或其他数据库调取业务的相关数据。当然,调取后的业务数据可以发送到用户终端,以使用户授权之后及时查看相关信息。An authorization-guided data processing method provided by one or more embodiments of this specification uses a new authorization-guided logic. On the insurance company side, there can be set verification logic to verify whether the user owns the application object. If so, the insurance company customer service can inform the user on the phone that if the user's mobile phone number is bound to the application object, the claim settlement can be checked through the application object. schedule. Certainly, there may be different notification contents according to actual application scenarios, and even in some embodiments, besides the notification during the phone call, the user may also be notified by other methods such as short messages. One of the purposes of this stage in the embodiment of this specification is to inform the user of what services can be realized in any way, and the customer service does not need to obtain application object authorization from the user during telephone communication, and does not even mention information about application object authorization. If the user does not object to the authorization, the user can send guidance information to the user's terminal device. The guidance information can be used to prompt the user to authorize and/or what information can be executed or obtained after authorization, such as "click the authorization to view the progress of the claim". In-app text tooltip. The guide information generally does not include data information associated with the user's business, such as license plate, claim settlement status, damage assessment information, damage assessment amount, etc. One of the main purposes is to prompt the user to authorize. After the user agrees to authorize, the application object can retrieve business-related data from the insurance company or other databases. Of course, the retrieved service data can be sent to the user terminal, so that the user can check relevant information in time after authorization.

需要说明的是,上述所述的服务平台应用具体的可以为即时通信工具,也可以为支付应用,或其他的可以直接或间接(服务接入方)的提供在线理赔服务的应用。It should be noted that the above-mentioned service platform application can specifically be an instant messaging tool, or a payment application, or other applications that can directly or indirectly (service access party) provide online claim settlement services.

本说明书提供的一种实施方案可以应用到客户端/服务器的系统构架中,所述的客户端可以包括保险公司一侧的终端设备,如客服终端,对于用户一侧而言,所述的客户端可以包括移动通信终端。具体的,所述的客户端可以包括报案人使用终端设备,如智能手机、平板电脑、智能穿戴设备、车载设备、专用设备等。所述的客户端可以具有通信模块,可以与远程的服务器进行通信连接,实现与所述服务器的数据传输。所述服务器可以包括应用对象对应的应用服务器,其他的实施场景中也可以包括其他服务方的服务器,例如与应用服务器有通信链接的保险公司的服务器或配件厂商的服务器等。所述的服务器可以包括单台计算机设备,也可以包括多个服务器组成的服务器集群,或者分布式系统的服务器。当然,本说明书不排除其他的实施例中上述全部或部分授权引导处理由一侧服务方的设备实现,如用户使用的是服务平台本身提供的保险。An implementation solution provided in this specification can be applied to the client/server system architecture. The client can include terminal equipment on the insurance company side, such as a customer service terminal. For the user side, the client The terminal may include a mobile communication terminal. Specifically, the client may include terminal devices used by the reporter, such as smart phones, tablet computers, smart wearable devices, vehicle-mounted devices, special devices, and the like. The client can have a communication module, which can communicate with a remote server to realize data transmission with the server. The server may include an application server corresponding to the application object. In other implementation scenarios, it may also include servers of other service parties, such as a server of an insurance company or a server of an accessory manufacturer that has a communication link with the application server. The server may include a single computer device, or a server cluster composed of multiple servers, or a server in a distributed system. Of course, this specification does not exclude that in other embodiments, all or part of the above-mentioned authorization and guidance processing is implemented by the equipment of the service party, for example, the user uses the insurance provided by the service platform itself.

下面以一个具体的手机用户终端车险在线理赔授权引导的应用场景为例对本说明书实施方案进行说明,本实施例中可涉及保险公司一侧的终端(可以称为目标业务端)、应用对象的应用服务器、安装应用对象的用户一侧的用户终端。具体的,图2是本说明书提供的所述一种授权引导的数据处理方法实施例的流程示意图。虽然本说明书提供了如下述实施例或附图所示的方法操作步骤或装置结构,但基于常规或者无需创造性的劳动在所述方法或装置中可以包括更多或者部分合并后更少的操作步骤或模块单元。在逻辑性上不存在必要因果关系的步骤或结构中,这些步骤的执行顺序或装置的模块结构不限于本说明书实施例或附图所示的执行顺序或模块结构。所述的方法或模块结构的在实际中的装置、服务器或终端产品应用时,可以按照实施例或者附图所示的方法或模块结构进行顺序执行或者并行执行(例如并行处理器或者多线程处理的环境、甚至包括分布式处理、服务器集群的实施环境)。当然,下述实施例的描述并不对基于本说明书的其他可扩展到的技术方案构成限制。具体的一种实施例如图2所示,本说明书提供的一种授权引导的数据处理方法的一种实施例中,所述方法可以包括:The following uses a specific application scenario of mobile phone user terminal auto insurance online claims authorization guidance as an example to illustrate the implementation of this specification. This embodiment may involve the application of the terminal on the insurance company side (which can be called the target service terminal) and the application object. The server, and the user terminal on the user side where the application object is installed. Specifically, FIG. 2 is a schematic flowchart of an embodiment of the authorization-guided data processing method provided in this specification. Although this description provides the method operation steps or device structures as shown in the following embodiments or accompanying drawings, more or less operation steps may be included in the method or device based on routine or no creative work or modular units. In steps or structures that do not logically have a necessary causal relationship, the execution order of these steps or the modular structure of the device is not limited to the execution order or module structure shown in the embodiments of this specification or the drawings. When the method or module structure is applied in an actual device, server or terminal product, it can be executed sequentially or in parallel according to the method or module structure shown in the embodiment or drawings (for example, parallel processor or multi-thread processing environment, even including distributed processing, server cluster implementation environment). Of course, the description of the following embodiments does not limit other extendable technical solutions based on this specification. A specific embodiment is shown in Figure 2. In an embodiment of an authorization-guided data processing method provided in this specification, the method may include:

S0:目标业务端基于接入用户的身份信息向应用服务器发送校验请求,所述校验请求包括查询是否存在所述接入用户的应用注册账户;S0: The target service end sends a verification request to the application server based on the identity information of the access user, and the verification request includes querying whether there is an application registration account of the access user;

S2:所述应用服务器根据接收到的校验请求进行查询,并将查询结果返回所述目标业务端;S2: The application server performs a query according to the received verification request, and returns the query result to the target service end;

S4:所述目标业务端接收并显示查询结果;S4: The target service end receives and displays the query result;

S6:所述目标业务端基于存在所述接入用户的应用注册账户的查询结果向所述应用服务器发送引导触发请求;S6: The target service end sends a bootstrap trigger request to the application server based on the query result that the access user's application registration account exists;

S8:所述应用服务器基于所述引导触发请求向所述接入用户所在的用户终端发送引导信息,所述引导信息包括确认是否授权应用对象来响应目标业务的提示信息;S8: The application server sends guidance information to the user terminal where the access user is located based on the guidance trigger request, where the guidance information includes prompt information for confirming whether the application object is authorized to respond to the target service;

S10:所述用户终端接收并展示所述引导信息;S10: The user terminal receives and displays the guide information;

S12:所述用户终端基于接收的指令确定授权结果,将所述授权结果返回应用服务器。S12: The user terminal determines an authorization result based on the received instruction, and returns the authorization result to the application server.

下面对上述实施例中的一些处理过程进行说明。图3是本说明书实施例提供的一种车险业务中授权引导处理逻辑示意图,当大量的沟通动作在保险公司客服时,降低沟通周期,减少客服压力,客服在线可以在授权引导中简化的做账户信息核对、确认是否推送引导信息。所述的目标业务端可以包括保险公司客服人员使用的终端设备,当然,其他的实施场景中不排除也可以包括保险公司的服务器。所述的接入用户可以包括拨打电话出险报案的用户,无特殊情况下,可以认为该接入用户为保险实际对应的保险人。本说明书不排除其他的实施例场景中,所述的接入用户可以为与网页在线客服接入的用户,或者即时通信工具中接入的报案用户。所述的报案人拨打电话给保险公司时,客服通常可以核实接入用户的信息,可以获取用户的呼入手机号码、身份证等信息。此时,目标业务端可以向需要引导用户授权的应用对象的应用服务器发送校验请求,该校验请求中可以用于查询接入用户是否拥有应用对象的注册账户。校验请求中可以携带用户的身份信息,如姓名、身份证号码、手机号码等,以使服务器可以根据校验请求进行查询。Some processing procedures in the above-mentioned embodiments will be described below. Figure 3 is a schematic diagram of the authorization guidance processing logic in the auto insurance business provided by the embodiment of this specification. When a large number of communication actions are in the customer service of the insurance company, the communication cycle is reduced, and the pressure on customer service is reduced. The online customer service can simplify the account in the authorization guidance. Check the information and confirm whether to push the guidance information. The target service end may include the terminal equipment used by the customer service personnel of the insurance company. Of course, it may also include the server of the insurance company in other implementation scenarios. The access user may include a user who makes a phone call to report an accident. Unless there are special circumstances, the access user may be considered to be the insurer actually corresponding to the insurance. This description does not exclude that in other embodiment scenarios, the access user may be a user accessing the webpage online customer service, or a report user accessing in an instant messaging tool. When the above-mentioned reporter calls the insurance company, the customer service can usually verify the information of the access user, and can obtain the user's call-in mobile phone number, ID card and other information. At this time, the target service end can send a verification request to the application server of the application object that needs to guide the user to authorize, and the verification request can be used to query whether the access user has a registered account of the application object. The verification request can carry the user's identity information, such as name, ID card number, mobile phone number, etc., so that the server can query according to the verification request.

需要说明的是,这里所述的存在接入用户的应用注册账户,通常可以指存储记录有接入用户合法/有效的应用注册账户,若根据信用等级或黑名单规则,虽然接入用户注册过账户,但被拉入黑名单,无法在用户终端上述使用在线理赔服务,则类似的此种情况可以视为不存在接入用户的应用注册账户。It should be noted that the application registration account with the access user mentioned here usually refers to the application registration account with the legal/valid storage record of the access user. If according to the credit level or blacklist rules, although the access user has registered account, but it is blacklisted and unable to use the online claim settlement service on the user terminal, a similar situation can be considered that there is no access to the user's application registration account.

服务器查询是否存在接入用户的应用注册账户的查询结果返回给目标业务端。目标业务端可以将校验结果显示在客服人员操作界面中,可以以显著方式提醒客服人员。The server inquires whether there is an application registration account of the accessing user and returns the inquiry result to the target service end. The target business end can display the verification result in the operation interface of the customer service personnel, and can remind the customer service personnel in a prominent way.

经过查询后,若确定接入用户有应用注册账户,则可以通知应用服务器向接入用户所在的用户终端发送引导信息,以提示用户可以授权应用对象,使用应用对象来相应目标业务。其一个实现过程可以包括,客服在操作界面点击指示向接入用户发送引导信息的按键,目标业务端向应用服务器发送引导触发请求。应用服务器基于该应用触发请求向用户终端发送询问是否授权的引导信息。用户终端可以展示所述引导信息,如“点击授权查看理赔进度”。After querying, if it is determined that the access user has an application registration account, the application server can be notified to send guidance information to the user terminal where the access user is located to prompt the user to authorize the application object and use the application object to correspond to the target service. One implementation process may include that the customer service clicks a button on the operation interface indicating to send guidance information to the access user, and the target service end sends a guidance trigger request to the application server. Based on the application trigger request, the application server sends guidance information asking whether to authorize to the user terminal. The user terminal may display the guide information, such as "click to authorize to view the claim settlement progress".

上述中所述的授权应用对象响应目标业务,一般的可以包括授权应用对应来进行目标业务的一些在线处理,如车险理赔进度查看,查询理赔金额、查看定损照片、理赔投诉等。The above-mentioned authorized application object responds to the target business, which generally includes the authorized application corresponding to perform some online processing of the target business, such as checking the progress of auto insurance claims, querying the amount of claims, viewing photos of damages, and complaints about claims.

所述的引导信息,在本实施例中可以为展示在应用对象内的文本提示信息。如推送到应用对象的消息,当用户打开应用时可以以透出的窗口或单独的页面进行展示,也可以在用户点击推送消息后字应用对象中展示。本说明书提供的其他的实施例中,所述的引导信息还可以采用短信/彩信的形态,或者一段自动生成的合成语音/人工语音,这样可以在用户未启动应用对象时及时的通过其他方式来引导用户授权操作。因此,本说明书所述方法的另一个实施例中,S80:所述引导信息包括下述中的至少一种:The guide information in this embodiment may be text prompt information displayed in the application object. For example, the message pushed to the application object can be displayed in a transparent window or a separate page when the user opens the application, or can be displayed in the application object after the user clicks the push message. In other embodiments provided in this specification, the guide information can also be in the form of SMS/MMS, or a section of automatically generated synthetic voice/artificial voice, so that when the user does not start the application object, it can be accessed in other ways in a timely manner. Guide users to authorize operations. Therefore, in another embodiment of the method described in this specification, S80: the guidance information includes at least one of the following:

包含跳转到所述应用对象的链接的短信/彩信;SMS/MMS containing a link to the application object;

在所述用户终端的应用对象内进行展示的文本提示信息;text prompt information displayed in the application object of the user terminal;

语音提示信息。Voice prompt information.

具体的示例中,所述的语音提示信息可以是利用通信运营商的电话提示,也可以为网络电话的语音提示。In a specific example, the voice prompt information may be a telephone prompt by a communication operator, or may be a voice prompt by an Internet phone.

用户若同意授权,则可以进行相应的授权操作,产生相应的指令,如点击引导信息。用户终端可以基于接收的用户的操作指令确定是否同意授权。具体的可以包括点击引导信息后跳转至授权确认界面进行授权处理,也可以包括接入用户点击后即完成授权。授权结果可以返回给应用服务器,以便应用服务器进行相应的后续处理。If the user agrees to the authorization, the corresponding authorization operation can be performed to generate corresponding instructions, such as clicking on the guidance information. The user terminal may determine whether to agree to the authorization based on the received user's operation instruction. Specifically, it may include clicking on the guidance information to jump to the authorization confirmation interface for authorization processing, or it may include completing the authorization after the access user clicks. The authorization result can be returned to the application server, so that the application server can perform corresponding subsequent processing.

这样,利用本说明书实施例,保险公司客服可以无需与用户就是否允许授权某个应用进行业务处理做授权沟通,保险公司一侧合核实用户的一些必要信息后可以直接或间接向用户所在的客户端发送授权的引导信息。这样,保险公司客户服务可以降低沟通时长,减少客服人员工作量。客服在接收到报案后,可以针对有应用对象的用户,告知如果用户的某个信息绑定了应用对象,则可以通过终端的应用对象查看业务,在此沟通环节中可以无需再繁冗的引导用户对应用对象进行授权,可以不透漏用户或与用户相关的业务的敏感信息,提示给用户的是另一种可能的在线业务处理方式,提高用户的信任程度。推送到用户的引导信息在授权后,应用对象可以调取业务的相关信息进行展示。本说明书实施例方法,将现有常规的电话授权沟通的引导逻辑转化为提供给用户可操作的处理方式,以及在用户终端推送是否授权的引导信息,用户授权后即可获取相关业务信息,可以降低电话沟通时长,降低客服压力,简化授权引导中的用户操作,提高应用对象的授权率。In this way, using the embodiment of this specification, the customer service of the insurance company does not need to communicate with the user on whether to authorize a certain application to perform business processing. The insurance company can directly or indirectly contact the customer where the user is The terminal sends authorized bootstrap information. In this way, the insurance company's customer service can reduce the communication time and reduce the workload of customer service personnel. After receiving the report, the customer service can inform the user who has an application object that if a certain information of the user is bound to the application object, the service can be viewed through the application object of the terminal. In this communication link, there is no need to tediously guide the user Authorizing the application object can not reveal the sensitive information of the user or the business related to the user, and the user is prompted with another possible online business processing method, which improves the user's trust. After the guidance information pushed to the user is authorized, the application object can call the relevant information of the business for display. The method in the embodiment of this manual transforms the existing conventional guidance logic of telephone authorized communication into an operable processing method for the user, and pushes the guidance information on whether to authorize or not on the user terminal. After the user authorizes, the user can obtain relevant business information, which can Reduce the length of telephone communication, reduce customer service pressure, simplify user operations in authorization guidance, and increase the authorization rate of application objects.

当然,所述应用对象在获得授权后,可以基于用户终端与应用服务器的交互来为用户快速提供相应的服务,如可以实时获取与接入用户的目标业务的数据信息。因此,所述方法进一步的还可以包括:Of course, after the application object is authorized, it can quickly provide the user with corresponding services based on the interaction between the user terminal and the application server, such as acquiring and accessing the data information of the user's target service in real time. Therefore, the method can further include:

S14:若所述授权结果包括同意授权,则所述应用服务器获取所述目标业务的业务数据;S14: If the authorization result includes consent authorization, the application server obtains the service data of the target service;

S16:所述应用服务器基于获取的业务数据向所述用户终端发送所述目标业务的业务信息;S16: The application server sends service information of the target service to the user terminal based on the acquired service data;

S18:所述用户终端接收所述业务信息,所述业务信息在被触发时进行展示。S18: The user terminal receives the service information, and the service information is displayed when triggered.

当然,上述实施例所述的可以用于车险业务引导用户线上的实施例的描述并不对基于本说明书的其他可扩展到的技术方案构成限制。例如其他的实施场景中,本说明书提供的实施方案同样可以应用到基金风在线服务、医疗保险在线服务等的多种引导用户使用应用进行在线服务的实施场景中,其他实施场景中的应用参照本说明书保险业务场景的实施例描述,不再进行替代性的重复描述。具体的,本说明书的一个实施例中,所述目标业务为保险在线理赔业务,相应的,所述目标业务的业务数据包括从所述目标业务端获取所述接入用户对应的保险理赔数据。Of course, the descriptions of the embodiments described in the above embodiments that can be used to guide users online for auto insurance services do not limit other extendable technical solutions based on this description. For example, in other implementation scenarios, the implementation solutions provided in this manual can also be applied to various implementation scenarios that guide users to use applications for online services, such as online fund wind services and medical insurance online services. For applications in other implementation scenarios, refer to this The description of the embodiment of the insurance business scenario in the manual does not repeat the alternative description. Specifically, in an embodiment of this specification, the target service is an insurance online claim settlement service, and correspondingly, the service data of the target service includes obtaining the insurance claim settlement data corresponding to the access user from the target service end.

上述实施例描述了客服可以电话告知用户如果用户的某个信息绑定了应用对象,则可以通应用对象来在线理赔服务。本说明书的另一种实施例中,也可以在客服与用户沟通之后,线下向用户发送可以使用在线理赔的引导印象,具体的可以通过目标业务端向用户终端发送在线引导信息,所述的在线引导信息也可以包括短信/彩信或语音提示信息。The above embodiment describes that the customer service can call the user to inform the user that if certain information of the user is bound to the application object, the online claim settlement service can be provided through the application object. In another embodiment of this specification, after the customer service communicates with the user, it is also possible to send the user offline a guide impression that online claim settlement can be used. Specifically, the online guide information can be sent to the user terminal through the target business terminal. The online guidance information may also include SMS/MMS or voice prompt information.

所述的在线引导信息的具体内容可以根据应用场景设置。另一个实施例中,所述在线引导信息包括与下述内容相关联的信息:The specific content of the online guidance information can be set according to the application scenario. In another embodiment, the online guidance information includes information associated with the following content:

告知接入用户如果第一信息绑定了对象应用,允许通过所述应用对象查看所述目标业务,所述第一信息包括移动通信号码、指定的证件号码、指定的合作方应用中的至少一种。Informing the access user that if the first information is bound to the object application, allowing to view the target service through the application object, the first information includes at least one of the mobile communication number, the specified certificate number, and the specified partner application kind.

需要说明的,上述实施例中所描述的实时可以包括在获取或确定某个数据信息后即刻发送、接收或展示,本领域技术人员可以理解的是,经过缓存或预期的计算、等待时间后的发送、接收或展示仍然可以属于所述实时的定义范围。本说明书实施例所述的图像可以包括视频,视频可以视为连续的图像集合。It should be noted that the real-time described in the above embodiments may include sending, receiving or displaying immediately after obtaining or determining certain data information. Those skilled in the art can understand that after cache or expected calculation and waiting time Sending, receiving or displaying can still fall within the definition of real time. The images described in the embodiments of this specification may include videos, and videos may be regarded as a continuous image collection.

上述实施例描述了保险公司、应用服务器、用户多方交互进行授权引导的数据处理方法实施方式。基于上述多侧交互的实施例的相关描述,本说明书还提供一种可以用于应用服务器一侧的方法,具体的如图4所示,本说明书提供的另一种授权引导的数据处理方法,所述方法包括:The foregoing embodiments describe the implementation of the data processing method in which the insurance company, the application server, and the user interact with each other to perform authorization guidance. Based on the relevant description of the above-mentioned embodiment of multi-side interaction, this specification also provides a method that can be used on the application server side, specifically as shown in Figure 4, another authorization-guided data processing method provided by this specification, The methods include:

S100:接收校验请求,返回响应的查询结果,所述校验请求包括查询是否存在接入用户的应用注册账户;S100: Receive a verification request, and return a corresponding query result, the verification request includes querying whether there is an application registration account of the access user;

S102:基于接收的引导触发请求向所述接入用户所在的用户终端发送引导信息,所述引导信息包括是否授权应用对象来响应目标业务的提示信息,所述引导信息基于存在接入用户的应用注册账户的查询结果生成;S102: Send guidance information to the user terminal where the access user is located based on the received guidance trigger request, the guidance information includes prompt information whether to authorize the application object to respond to the target service, the guidance information is based on the presence of the access user's application Generate query results for registered accounts;

S104:接收所述用户终端的授权结果。S104: Receive an authorization result of the user terminal.

基于上述多侧交互的实施例的相关描述,另一种实施例中,所述方法还可以包括:Based on the relevant description of the above-mentioned embodiment of multi-side interaction, in another embodiment, the method may further include:

S106:若所述授权结果包括同意授权,则获取所述目标业务的业务数据;S106: If the authorization result includes consent authorization, acquire the service data of the target service;

S108:基于获取的业务数据向所述用户终端发送所述目标业务的业务信息。S108: Send service information of the target service to the user terminal based on the acquired service data.

基于上述多侧交互的实施例的相关描述,另一种实施例中,所述引导信息包括下述中的至少一种:Based on the relevant description of the above-mentioned embodiment of multi-side interaction, in another embodiment, the guidance information includes at least one of the following:

包含跳转到所述应用对象的链接的短信/彩信;SMS/MMS containing a link to the application object;

在所述用户终端的应用对象内进行展示的文本提示信息;text prompt information displayed in the application object of the user terminal;

语音提示信息。Voice prompt information.

基于上述多侧交互的实施例的相关描述,另一种实施例中,所述目标业务为保险在线理赔业务,相应的,所述目标业务的业务数据包括从所述目标业务端获取所述接入用户对应的保险理赔数据。Based on the relevant description of the embodiment of multi-side interaction above, in another embodiment, the target business is an insurance online claim settlement business, and correspondingly, the business data of the target business includes obtaining the interface from the target business end Enter the insurance claim data corresponding to the user.

上述实施例描述了保险公司、应用服务器、用户多方交互进行授权引导的数据处理方法实施方式。基于上述多侧交互的实施例的相关描述,本说明书还提供一种可以用于保险公司客服终端一侧的方法,具体的如图5所示,本说明书提供的另一种授权引导的数据处理方法,所述方法包括:The foregoing embodiments describe the implementation of the data processing method in which the insurance company, the application server, and the user interact with each other to perform authorization guidance. Based on the relevant descriptions of the above-mentioned embodiments of multi-side interaction, this specification also provides a method that can be used on the customer service terminal side of an insurance company. Specifically, as shown in Figure 5, another authorization-guided data processing method provided by this specification method, said method comprising:

S200:基于接入用户的身份信息向应用服务器发送校验请求,所述校验请求包括查询是否存在所述接入用户的应用注册账户;S200: Send a verification request to the application server based on the identity information of the access user, where the verification request includes querying whether there is an application registration account of the access user;

S202:接收并显示所述应用服务器返回的查询结果;S202: Receive and display the query result returned by the application server;

S204:基于存在所述接入用户的应用注册账户的查询结果向所述应用服务器发送引导触发请求,所述引导触发请求用于触发服务器向所述接入用户所在的用户终端发送确认是否授权应用对象来响应目标业务的提示信息。S204: Send a guidance trigger request to the application server based on the query result that the application registration account of the access user exists, and the guidance trigger request is used to trigger the server to send a confirmation to the user terminal where the access user is located whether to authorize the application object to respond to the prompt information of the target business.

基于上述多侧交互的实施例的相关描述,另一种实施例中,所述方法还可以包括:Based on the relevant description of the above-mentioned embodiment of multi-side interaction, in another embodiment, the method may further include:

向所述用户终端发送在线引导信息,所述在线引导信息包括下述中的至少一种:Send online guidance information to the user terminal, where the online guidance information includes at least one of the following:

短信/彩信;SMS/MMS;

语音提示信息。Voice prompt information.

基于上述多侧交互的实施例的相关描述,另一种实施例中,述在线引导信息包括与下述内容相关联的信息:Based on the relevant description of the above multi-side interaction embodiment, in another embodiment, the online guidance information includes information associated with the following content:

告知接入用户如果第一信息绑定了对象应用,允许通过所述应用对象查看所述目标业务,所述第一信息包括移动通信号码、指定的证件号码、指定的合作方应用中的至少一种Informing the access user that if the first information is bound to the object application, allowing to view the target service through the application object, the first information includes at least one of the mobile communication number, the specified certificate number, and the specified partner application kind

上述实施例描述了保险公司、应用服务器、用户多方交互进行授权引导的数据处理方法实施方式。基于上述多侧交互的实施例的相关描述,本说明书还提供一种可以用于用户终端一侧的方法,具体的如图6所示,本说明书提供的另一种授权引导的数据处理方法,所述方法包括:The foregoing embodiments describe the implementation of the data processing method in which the insurance company, the application server, and the user interact with each other to perform authorization guidance. Based on the relevant descriptions of the above-mentioned embodiments of multi-side interaction, this specification also provides a method that can be used on the user terminal side, specifically as shown in Figure 6, another authorization-guided data processing method provided by this specification, The methods include:

S300:接收应用服务器发送的引导信息,所述引导信息包括确认是否授权应用对象来响应目标业务的提示信息;S300: Receive guidance information sent by the application server, where the guidance information includes prompt information for confirming whether the application object is authorized to respond to the target service;

S302:展示所述引导信息;S302: Display the guide information;

S304:基于接收的指令确定授权结果,将所述授权结果返回所述应用服务器。S304: Determine an authorization result based on the received instruction, and return the authorization result to the application server.

基于上述多侧交互的实施例的相关描述,另一种实施例中,所述引导信息包括下述中的至少一种:Based on the relevant description of the above-mentioned embodiment of multi-side interaction, in another embodiment, the guidance information includes at least one of the following:

包含跳转到所述应用对象的链接的短信/彩信;SMS/MMS containing a link to the application object;

在所述用户终端的应用对象内进行展示的文本提示信息;text prompt information displayed in the application object of the user terminal;

语音提示信息。Voice prompt information.

本说明书上述单侧的实施例,根据前述多侧交互方法实施例的描述还可以包括其他处理步骤和条件要求的实施方式。具体的实现方式可以参照方法实施例的描述,在此不作一一赘述。The above-mentioned single-side embodiments of this specification may also include implementations of other processing steps and conditional requirements according to the description of the foregoing multi-side interaction method embodiments. For a specific implementation manner, reference may be made to the description of the method embodiments, and details are not repeated here.

本说明书中上述方法的各个实施例均采用递进的方式描述,各个实施例之间相同相似的部分互相参见即可,每个实施例重点说明的都是与其他实施例的不同之处。相关之处参见方法实施例的部分说明即可。Each embodiment of the above-mentioned method in this specification is described in a progressive manner, the same and similar parts of each embodiment can be referred to each other, and each embodiment focuses on the differences from other embodiments. For related information, please refer to the description of the method embodiments.

本说明书实施例所提供的方法实施例可以在移动终端、PC终端、服务器、服务器集群或者类似的运算装置中执行。以运行在目标业务端或用户终端的客户端为例,图7是应用本发明方法或装置实施例一种授权引导的数据处理方法的客户端的硬件结构框图。如图7所示,客户端10可以包括一个或多个(图中仅示出一个)处理器102(处理器102可以包括但不限于微处理器MCU或可编程逻辑器件FPGA等的处理装置)、用于存储数据的存储器104、以及用于通信功能的传输模块106。本领域普通技术人员可以理解,图7所示的结构仅为示意,其并不对上述电子装置的结构造成限定。例如,客户端10还可包括比图7中所示更多或者更少的组件,例如还可以包括其他的处理硬件,如GPU(Graphics Processing Unit,图像处理器),或者具有与图7所示不同的配置。The method embodiments provided in the embodiments of this specification may be executed in mobile terminals, PC terminals, servers, server clusters, or similar computing devices. Taking the client running on the target service end or user terminal as an example, FIG. 7 is a block diagram of the hardware structure of the client applying an authorization-guided data processing method according to the method or device embodiment of the present invention. As shown in Figure 7, the client 10 may include one or more (only one is shown in the figure) processors 102 (the processors 102 may include but not limited to processing devices such as microprocessor MCU or programmable logic device FPGA, etc.) , a memory 104 for storing data, and a transmission module 106 for communication functions. Those of ordinary skill in the art can understand that the structure shown in FIG. 7 is only a schematic diagram, which does not limit the structure of the above-mentioned electronic device. For example, the client 10 may also include more or fewer components than those shown in FIG. different configurations.

存储器104可用于存储应用软件的软件程序以及模块,如本说明书实施例中的搜索方法对应的程序指令/模块,处理器102通过运行存储在存储器104内的软件程序以及模块,从而执行各种功能应用以及数据处理,即实现上述导航交互界面内容展示的处理方法。存储器104可包括高速随机存储器,还可包括非易失性存储器,如一个或者多个磁性存储装置、闪存、或者其他非易失性固态存储器。在一些实例中,存储器104可进一步包括相对于处理器102远程设置的存储器,这些远程存储器可以通过网络连接至客户端10。上述网络的实例包括但不限于互联网、企业内部网、局域网、移动通信网及其组合。The memory 104 can be used to store software programs and modules of application software, such as program instructions/modules corresponding to the search method in the embodiment of this specification, and the processor 102 executes various functions by running the software programs and modules stored in the memory 104 Application and data processing, that is, a processing method for realizing the content display of the above-mentioned navigation interactive interface. The memory 104 may include high-speed random access memory, and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some instances, the memory 104 may further include memory located remotely from the processor 102 , and these remote memories may be connected to the client 10 through a network. Examples of the aforementioned networks include, but are not limited to, the Internet, intranets, local area networks, mobile communication networks, and combinations thereof.

传输模块106用于经由一个网络接收或者发送数据。上述的网络具体实例可包括计算机终端10的通信供应商提供的无线网络。在一个实例中,传输模块106包括一个网络适配器(Network Interface Controller,NIC),其可通过基站与其他网络设备相连从而可与互联网进行通讯。在一个实例中,传输模块106可以为射频(Radio Frequency,RF)模块,其用于通过无线方式与互联网进行通讯。The transmission module 106 is used to receive or send data via a network. The specific example of the above-mentioned network may include a wireless network provided by the communication provider of the computer terminal 10 . In one example, the transmission module 106 includes a network adapter (Network Interface Controller, NIC), which can be connected to other network devices through a base station so as to communicate with the Internet. In one example, the transmission module 106 may be a radio frequency (Radio Frequency, RF) module, which is used to communicate with the Internet in a wireless manner.

基于上述所述的一种授权引导的数据处理方法,本说明书还提供一种授权引导的数据处理装置。所述的装置可以包括使用了本说明书实施例所述方法的系统(包括分布式系统)、软件(应用)、模块、组件、服务器、客户端等并结合必要的实施硬件的设备装置。基于同一创新构思,本说明书提供的一种实施例中的处理装置如下面的实施例所述。由于装置解决问题的实现方案与方法相似,因此本说明书实施例具体的处理装置的实施可以参见前述方法的实施,重复之处不再赘述。尽管以下实施例所描述的装置较佳地以软件来实现,但是硬件,或者软件和硬件的组合的实现也是可能并被构想的。具体的,如图8所示,图7是本说明书提供的一种授权引导的数据处理装置实施例的模块结构示意图,具体的可以包括:Based on the above-mentioned authorization-guided data processing method, this specification also provides an authorization-guided data processing device. The device may include a system (including a distributed system), software (application), module, component, server, client, etc. using the methods described in the embodiments of this specification combined with necessary hardware for implementation. Based on the same innovative idea, the processing device in an embodiment provided in this specification is as described in the following embodiment. Since the implementation of the device to solve the problem is similar to the method, the implementation of the specific processing device in the embodiment of this specification can refer to the implementation of the aforementioned method, and the repetition will not be repeated. Although the devices described in the following embodiments are preferably implemented in software, implementations in hardware, or a combination of software and hardware are also possible and contemplated. Specifically, as shown in Figure 8, Figure 7 is a schematic diagram of the module structure of an embodiment of an authorization-guided data processing device provided in this specification, which may specifically include:

查询响应模块501,可以用于接收校验请求,返回响应的查询结果,所述校验请求包括查询是否存在接入用户的应用注册账户;The query response module 501 can be used to receive a verification request and return a corresponding query result, the verification request includes querying whether there is an application registration account of the access user;

引导信息触发模块502,可以用于基于接收的引导触发请求向所述接入用户所在的用户终端发送引导信息,所述引导信息包括是否授权应用对象来响应目标业务的提示信息,所述引导信息基于存在接入用户的应用注册账户的查询结果生成;The guidance information triggering module 502 may be configured to send guidance information to the user terminal where the access user is located based on the received guidance trigger request, the guidance information including prompt information whether to authorize the application object to respond to the target service, the guidance information Generated based on the query results of the application registration account of the access user;

结果确认模块503,可以用于接收所述用户终端的授权结果。The result confirmation module 503 may be configured to receive the authorization result of the user terminal.

上述所述装置对应的实体产品可以为获取授权的应用对应的应用服务器。The physical product corresponding to the above device may be an application server corresponding to an authorized application.

图9是本说明书提供的一种授权引导的数据处理装置实施例的模块结构示意图,具体的可以包括:Figure 9 is a schematic diagram of the module structure of an embodiment of an authorization-guided data processing device provided in this specification, which may specifically include:

校验模块601,可以用于基于接入用户的身份信息向应用服务器发送校验请求,所述校验请求包括查询是否存在所述接入用户的应用注册账户;The verification module 601 may be configured to send a verification request to the application server based on the identity information of the access user, and the verification request includes querying whether there is an application registration account of the access user;

校验结果显示模块602,可以用于接收并显示所述应用服务器返回的查询结果;The verification result display module 602 can be used to receive and display the query result returned by the application server;

引导信息触发模块603,可以用于基于存在所述接入用户的应用注册账户的查询结果向所述应用服务器发送引导触发请求,所述引导触发请求用于触发服务器向所述接入用户所在的用户终端发送确认是否授权应用对象来响应目标业务的提示信息。The guidance information triggering module 603 may be configured to send a guidance trigger request to the application server based on the query result that the application registration account of the access user exists, and the guidance trigger request is used to trigger the server to send a request to the application server where the access user is located. The user terminal sends prompt information confirming whether to authorize the application object to respond to the target service.

上述所述装置对应的实体产品可以为保险公司的客服所使用的终端设备。The physical product corresponding to the above-mentioned device may be a terminal device used by customer service of an insurance company.

图10是本说明书提供的另一种授权引导的数据处理装置实施例的模块结构示意图,具体的可以包括:Fig. 10 is a schematic diagram of the module structure of another embodiment of an authorized and guided data processing device provided in this specification, which may specifically include:

接收模块701,可以用于接收应用服务器发送的引导信息,所述引导信息包括确认是否授权应用对象来响应目标业务的提示信息;The receiving module 701 may be configured to receive guidance information sent by the application server, where the guidance information includes prompt information for confirming whether the application object is authorized to respond to the target service;

展示模块702,可以用于展示所述引导信息;A display module 702, which can be used to display the guide information;

授权反馈模块703,可以用于基于接收的指令确定授权结果,将所述授权结果返回所述应用服务器。The authorization feedback module 703 may be configured to determine an authorization result based on the received instruction, and return the authorization result to the application server.

上述所述装置对应的实体产品可以为保险报案人使用的移动终端。The physical product corresponding to the above-mentioned device may be a mobile terminal used by an insurance reporter.

需要说明的是,上述实施例上述所述的装置,根据相关方法实施例的描述还可以包括其他的实施方式,具体的实现方式可以参照方法实施例的描述,在此不作一一赘述。It should be noted that, the above-mentioned devices in the above-mentioned embodiments may also include other implementations according to the descriptions of related method embodiments, and the specific implementation manners may refer to the descriptions of the method embodiments, and details are not repeated here.

本说明书实施例提供的设备型号识别方法可以在计算机中由处理器执行相应的程序指令来实现,如使用windows/Linux操作系统的c++/java语言在PC端/服务器端实现,或其他例如android、iOS系统相对应的应用设计语言集合必要的硬件实现,或者基于量子计算机的处理逻辑实现等。具体的,本说明书提供的一种授权引导的数据处理设备实现上述方法的实施例中,所述处理设备可以包括处理器以及用于存储处理器可执行指令的存储器,所述处理器执行所述指令时实现:The device model identification method provided by the embodiment of this specification can be realized by the processor executing the corresponding program instructions in the computer, such as using the c++/java language of the windows/Linux operating system to realize on the PC end/server end, or other methods such as android, The application design language corresponding to the iOS system integrates necessary hardware implementations, or quantum computer-based processing logic implementations, etc. Specifically, in an embodiment provided in this specification in which an authorized and guided data processing device implements the above method, the processing device may include a processor and a memory for storing processor-executable instructions, and the processor executes the When the instruction is implemented:

接收校验请求,返回响应的查询结果,所述校验请求包括查询是否存在接入用户的应用注册账户;Receive a verification request and return a corresponding query result, the verification request includes querying whether there is an application registration account of the access user;

基于接收的引导触发请求向所述接入用户所在的用户终端发送引导信息,所述引导信息包括是否授权应用对象来响应目标业务的提示信息,所述引导信息基于存在接入用户的应用注册账户的查询结果生成;Send guidance information to the user terminal where the access user is located based on the received guidance trigger request, the guidance information includes prompt information whether to authorize the application object to respond to the target service, and the guidance information is based on the existence of the access user's application registration account The query results are generated;

接收所述用户终端的授权结果。An authorization result of the user terminal is received.

本说明书还提供另一种授权引导的数据处理设备实现上述方法的实施例,所述处理设备可以包括处理器以及用于存储处理器可执行指令的存储器,所述处理器执行所述指令时实现:This specification also provides another embodiment in which an authorized and guided data processing device implements the above method. The processing device may include a processor and a memory for storing processor-executable instructions. When the processor executes the instructions, the :

基于接入用户的身份信息向应用服务器发送校验请求,所述校验请求包括查询是否存在所述接入用户的应用注册账户;Sending a verification request to the application server based on the identity information of the access user, where the verification request includes querying whether there is an application registration account of the access user;

接收并显示所述应用服务器返回的查询结果;receiving and displaying the query result returned by the application server;

基于存在所述接入用户的应用注册账户的查询结果向所述应用服务器发送引导触发请求,所述引导触发请求用于触发服务器向所述接入用户所在的用户终端发送确认是否授权应用对象来响应目标业务的提示信息。Based on the query result that the application registration account of the access user exists, a guide trigger request is sent to the application server, and the guide trigger request is used to trigger the server to send a confirmation to the user terminal where the access user is located whether to authorize the application object to Respond to the prompt information of the target business.

本说明书还提供另一种授权引导的数据处理设备实现上述方法的实施例,所述处理设备可以包括处理器以及用于存储处理器可执行指令的存储器,所述处理器执行所述指令时实现:This specification also provides another embodiment in which an authorized and guided data processing device implements the above method. The processing device may include a processor and a memory for storing processor-executable instructions. When the processor executes the instructions, the :

接收应用服务器发送的引导信息,所述引导信息包括确认是否授权应用对象来响应目标业务的提示信息;receiving guidance information sent by the application server, the guidance information including prompt information for confirming whether the application object is authorized to respond to the target service;

展示所述引导信息;display the guide information;

基于接收的指令确定授权结果,将所述授权结果返回所述应用服务器。Determine an authorization result based on the received instruction, and return the authorization result to the application server.

图11是应用本说明书实施例方法的客户端一侧引导用户授权的示意图。Fig. 11 is a schematic diagram of guiding user authorization on the client side by applying the method of the embodiment of this specification.

需要说明的是,上述实施例上述所述的处理设备,根据相关方法实施例的描述还可以包括其他的可扩展实施方式。具体的实现方式可以参照方法实施例的描述,在此不作一一赘述。It should be noted that, the processing device described above in the foregoing embodiments may also include other scalable implementation manners according to the description of related method embodiments. For a specific implementation manner, reference may be made to the description of the method embodiments, and details are not repeated here.

上述的指令可以存储在多种计算机可读存储介质中。所述计算机可读存储介质可以包括用于存储信息的物理装置,可以将信息数字化后再以利用电、磁或者光学等方式的媒体加以存储。本实施例所述的计算机可读存储介质有可以包括:利用电能方式存储信息的装置如,各式存储器,如RAM、ROM等;利用磁能方式存储信息的装置如,硬盘、软盘、磁带、磁芯存储器、磁泡存储器、U盘;利用光学方式存储信息的装置如,CD或DVD。当然,还有其他方式的可读存储介质,例如量子存储器、石墨烯存储器等等。本说明书实施例中所述的装置或服务器或客户端或系统中的指令同上描述。The above instructions can be stored in various computer-readable storage media. The computer-readable storage medium may include a physical device for storing information, and the information may be digitized and then stored in an electronic, magnetic or optical medium. The computer-readable storage medium described in this embodiment may include: devices that store information by means of electric energy, such as various types of memory, such as RAM, ROM, etc.; devices that store information by means of magnetic energy, such as hard disks, floppy disks, magnetic tapes, magnetic Core memory, bubble memory, USB stick; a device that stores information optically, such as a CD or DVD. Of course, there are other readable storage media, such as quantum memory, graphene memory and so on. The instructions in the device or server or client or system described in the embodiments of this specification are the same as those described above.

基于前述多侧交互实施例的描述,本说明书还提供一种授权引导的数据处理系统,所述系统包括第一终端、第二终端、服务器,其中,Based on the description of the aforementioned multi-side interaction embodiment, this specification also provides an authorization-guided data processing system, the system includes a first terminal, a second terminal, and a server, wherein,

所述第一终端的处理器执行存储器中存储的计算机指令时实现本说明书中任意一个可以应用在目标业务端的方法步骤;When the processor of the first terminal executes the computer instructions stored in the memory, any one of the method steps in this specification that can be applied to the target service end is implemented;

所述第二终端的处理器执行存储器中存储的计算机指令时实现本说明书中任意一个可以应用在用户终端的方法步骤;When the processor of the second terminal executes the computer instructions stored in the memory, any one of the method steps in this specification that can be applied to the user terminal is implemented;

所述服务器的处理器执行存储器中存储的计算机指令时实现本说明书中任意一个可以应用在应用服务器的方法步骤。When the processor of the server executes the computer instructions stored in the memory, any method step in this specification that can be applied to the application server is implemented.

需要说明的是,上述实施例上述所述的系统,根据相关方法实施例的描述还可以包括其他的可扩展实施方式。具体的实现方式可以参照方法实施例的描述,在此不作一一赘述。It should be noted that, the system described in the foregoing embodiments may also include other scalable implementation manners according to the description of related method embodiments. For a specific implementation manner, reference may be made to the description of the method embodiments, and details are not repeated here.

本说明书所述的装置、处理设备、系统等的各个实施例均采用递进的方式描述,各个实施例之间相同相似的部分互相参见即可,每个实施例重点说明的都是与其他实施例的不同之处。尤其,对于硬件+程序类实施例而言,由于其基本相似于方法实施例,所以描述的比较简单,相关之处参见方法实施例的部分说明即可。Each embodiment of the device, processing equipment, system, etc. described in this specification is described in a progressive manner, and the same and similar parts between the various embodiments can be referred to each other. Example differences. In particular, for the hardware+program type embodiment, because it is basically similar to the method embodiment, the description is relatively simple, and for the related parts, please refer to the part of the description of the method embodiment.

上述对本说明书特定实施例进行了描述。其它实施例在所附权利要求书的范围内。在一些情况下,在权利要求书中记载的动作或步骤可以按照不同于实施例中的顺序来执行并且仍然可以实现期望的结果。另外,在附图中描绘的过程不一定要求示出的特定顺序或者连续顺序才能实现期望的结果。在某些实施方式中,多任务处理和并行处理也是可以的或者可能是有利的。The foregoing describes specific embodiments of this specification. Other implementations are within the scope of the following claims. In some cases, the actions or steps recited in the claims can be performed in an order different from that in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. Multitasking and parallel processing are also possible or may be advantageous in certain embodiments.

虽然本申请提供了如实施例或流程图所述的方法操作步骤,但基于常规或者无创造性的劳动可以包括更多或者更少的操作步骤。实施例中列举的步骤顺序仅仅为众多步骤执行顺序中的一种方式,不代表唯一的执行顺序。在实际中的装置或客户端产品执行时,可以按照实施例或者附图所示的方法顺序执行或者并行执行(例如并行处理器或者多线程处理的环境)。Although the present application provides the operation steps of the method described in the embodiments or flowcharts, more or less operation steps may be included based on routine or non-inventive efforts. The sequence of steps enumerated in the embodiments is only one of the execution sequences of many steps, and does not represent the only execution sequence. When executed by an actual device or client product, the methods shown in the embodiments or drawings may be executed sequentially or in parallel (for example, in a parallel processor or multi-thread processing environment).

尽管本说明书实施例内容中提到手机号绑定应用、引导信息的种类和内容、多侧数据交互等之类的数据获取、存储、交互、计算、判断等操作和数据描述,但是,本说明书实施例并不局限于必须是符合行业通信标准、标准数据处理协议、通信协议和标准数据模型/模板或本说明书实施例所描述的情况。某些行业标准或者使用自定义方式或实施例描述的实施基础上略加修改后的实施方案也可以实现上述实施例相同、等同或相近、或变形后可预料的实施效果。应用这些修改或变形后的数据获取、存储、判断、处理方式等获取的实施例,仍然可以属于本说明书的可选实施方案范围之内。Although the content of the embodiments of this specification mentions operations and data descriptions such as mobile phone number binding applications, types and contents of guidance information, and multi-side data interaction, such as data acquisition, storage, interaction, calculation, and judgment, this specification The embodiments are not limited to those that must comply with industry communication standards, standard data processing protocols, communication protocols, and standard data models/templates or described in the embodiments of this specification. Certain industry standards or slightly modified implementations based on self-defined methods or implementations described in the examples can also achieve the same, equivalent or similar, or predictable implementation effects of the above-mentioned examples. Embodiments applying these modified or deformed data acquisition, storage, judgment, processing methods, etc., may still fall within the scope of optional implementations of this specification.

在20世纪90年代,对于一个技术的改进可以很明显地区分是硬件上的改进(例如,对二极管、晶体管、开关等电路结构的改进)还是软件上的改进(对于方法流程的改进)。然而,随着技术的发展,当今的很多方法流程的改进已经可以视为硬件电路结构的直接改进。设计人员几乎都通过将改进的方法流程编程到硬件电路中来得到相应的硬件电路结构。因此,不能说一个方法流程的改进就不能用硬件实体模块来实现。例如,可编程逻辑器件(Programmable Logic Device,PLD)(例如现场可编程门阵列(Field Programmable GateArray,FPGA))就是这样一种集成电路,其逻辑功能由用户对器件编程来确定。由设计人员自行编程来把一个数字系统“集成”在一片PLD上,而不需要请芯片制造厂商来设计和制作专用的集成电路芯片。而且,如今,取代手工地制作集成电路芯片,这种编程也多半改用“逻辑编译器(logic compiler)”软件来实现,它与程序开发撰写时所用的软件编译器相类似,而要编译之前的原始代码也得用特定的编程语言来撰写,此称之为硬件描述语言(Hardware Description Language,HDL),而HDL也并非仅有一种,而是有许多种,如ABEL(Advanced Boolean Expression Language)、AHDL(Altera Hardware DescriptionLanguage)、Confluence、CUPL(Cornell University Programming Language)、HDCal、JHDL(Java Hardware Description Language)、Lava、Lola、MyHDL、PALASM、RHDL(RubyHardware Description Language)等,目前最普遍使用的是VHDL(Very-High-SpeedIntegrated Circuit Hardware Description Language)与Verilog。本领域技术人员也应该清楚,只需要将方法流程用上述几种硬件描述语言稍作逻辑编程并编程到集成电路中,就可以很容易得到实现该逻辑方法流程的硬件电路。In the 1990s, the improvement of a technology can be clearly distinguished as an improvement in hardware (for example, improvements in circuit structures such as diodes, transistors, and switches) or improvements in software (improvement in method flow). However, with the development of technology, the improvement of many current method flows can be regarded as the direct improvement of the hardware circuit structure. Designers almost always get the corresponding hardware circuit structure by programming the improved method flow into the hardware circuit. Therefore, it cannot be said that the improvement of a method flow cannot be realized by hardware physical modules. For example, a Programmable Logic Device (Programmable Logic Device, PLD) (such as a Field Programmable Gate Array (Field Programmable Gate Array, FPGA)) is such an integrated circuit, and its logic function is determined by programming the device by a user. It is programmed by the designer to "integrate" a digital system on a PLD, instead of asking a chip manufacturer to design and make a dedicated integrated circuit chip. Moreover, nowadays, instead of making integrated circuit chips by hand, this kind of programming is mostly realized by "logic compiler (logic compiler)" software, which is similar to the software compiler used when writing programs. The original code of the computer must also be written in a specific programming language, which is called a hardware description language (Hardware Description Language, HDL), and there is not only one kind of HDL, but many kinds, such as ABEL (Advanced Boolean Expression Language) , AHDL (Altera Hardware Description Language), Confluence, CUPL (Cornell University Programming Language), HDCal, JHDL (Java Hardware Description Language), Lava, Lola, MyHDL, PALASM, RHDL (Ruby Hardware Description Language), etc., currently the most commonly used is VHDL (Very-High-Speed Integrated Circuit Hardware Description Language) and Verilog. It should also be clear to those skilled in the art that only a little logical programming of the method flow in the above-mentioned hardware description languages and programming into an integrated circuit can easily obtain a hardware circuit for realizing the logic method flow.

控制器可以按任何适当的方式实现,例如,控制器可以采取例如微处理器或处理器以及存储可由该(微)处理器执行的计算机可读程序代码(例如软件或固件)的计算机可读介质、逻辑门、开关、专用集成电路(Application Specific Integrated Circuit,ASIC)、可编程逻辑控制器和嵌入微控制器的形式,控制器的例子包括但不限于以下微控制器:ARC 625D、Atmel AT91SAM、Microchip PIC18F26K20以及Silicone Labs C8051F320,存储器控制器还可以被实现为存储器的控制逻辑的一部分。本领域技术人员也知道,除了以纯计算机可读程序代码方式实现控制器以外,完全可以通过将方法步骤进行逻辑编程来使得控制器以逻辑门、开关、专用集成电路、可编程逻辑控制器和嵌入微控制器等的形式来实现相同功能。因此这种控制器可以被认为是一种硬件部件,而对其内包括的用于实现各种功能的装置也可以视为硬件部件内的结构。或者甚至,可以将用于实现各种功能的装置视为既可以是实现方法的软件模块又可以是硬件部件内的结构。The controller may be implemented in any suitable way, for example the controller may take the form of a microprocessor or processor and a computer readable medium storing computer readable program code (such as software or firmware) executable by the (micro)processor , logic gates, switches, Application Specific Integrated Circuit (ASIC), programmable logic controllers, and embedded microcontrollers, examples of controllers include but are not limited to the following microcontrollers: ARC 625D, Atmel AT91SAM, Microchip PIC18F26K20 and Silicone Labs C8051F320, the memory controller can also be implemented as part of the memory's control logic. Those skilled in the art also know that, in addition to realizing the controller in a purely computer-readable program code mode, it is entirely possible to make the controller use logic gates, switches, application-specific integrated circuits, programmable logic controllers, and embedded The same function can be realized in the form of a microcontroller or the like. Therefore, such a controller can be regarded as a hardware component, and the devices included in it for realizing various functions can also be regarded as structures within the hardware component. Or even, means for realizing various functions can be regarded as a structure within both a software module realizing a method and a hardware component.

上述实施例阐明的系统、装置、模块或单元,具体可以由计算机芯片或实体实现,或者由具有某种功能的产品来实现。一种典型的实现设备为计算机。具体的,计算机例如可以为个人计算机、膝上型计算机、车载人机交互设备、蜂窝电话、相机电话、智能电话、个人数字助理、媒体播放器、导航设备、电子邮件设备、游戏控制台、平板计算机、可穿戴设备或者这些设备中的任何设备的组合。The systems, devices, modules, or units described in the above embodiments can be specifically implemented by computer chips or entities, or by products with certain functions. A typical implementing device is a computer. Specifically, the computer can be, for example, a personal computer, a laptop computer, a vehicle-mounted human-computer interaction device, a cellular phone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet A computer, a wearable device, or a combination of any of these devices.

虽然本说明书实施例提供了如实施例或流程图所述的方法操作步骤,但基于常规或者无创造性的手段可以包括更多或者更少的操作步骤。实施例中列举的步骤顺序仅仅为众多步骤执行顺序中的一种方式,不代表唯一的执行顺序。在实际中的装置或终端产品执行时,可以按照实施例或者附图所示的方法顺序执行或者并行执行(例如并行处理器或者多线程处理的环境,甚至为分布式数据处理环境)。术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含,从而使得包括一系列要素的过程、方法、产品或者设备不仅包括那些要素,而且还包括没有明确列出的其他要素,或者是还包括为这种过程、方法、产品或者设备所固有的要素。在没有更多限制的情况下,并不排除在包括所述要素的过程、方法、产品或者设备中还存在另外的相同或等同要素。Although the embodiments of this specification provide the operation steps of the method described in the embodiments or flowcharts, more or fewer operation steps may be included based on conventional or non-inventive means. The sequence of steps enumerated in the embodiments is only one of the execution sequences of many steps, and does not represent the only execution sequence. When an actual device or terminal product is executed, the methods shown in the embodiments or drawings can be executed sequentially or in parallel (such as a parallel processor or multi-thread processing environment, or even a distributed data processing environment). The term "comprising", "comprising" or any other variation thereof is intended to cover a non-exclusive inclusion such that a process, method, product, or apparatus comprising a set of elements includes not only those elements, but also other elements not expressly listed elements, or also elements inherent in such a process, method, product, or apparatus. Without further limitations, it is not excluded that there are additional identical or equivalent elements in a process, method, product or device comprising said elements.

为了描述的方便,描述以上装置时以功能分为各种模块分别描述。当然,在实施本说明书实施例时可以把各模块的功能在同一个或多个软件和/或硬件中实现,也可以将实现同一功能的模块由多个子模块或子单元的组合实现等。以上所描述的装置实施例仅仅是示意性的,例如,所述单元的划分,仅仅为一种逻辑功能划分,实际实现时可以有另外的划分方式,例如多个单元或组件可以结合或者可以集成到另一个系统,或一些特征可以忽略,或不执行。另一点,所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口,装置或单元的间接耦合或通信连接,可以是电性,机械或其它的形式。For the convenience of description, when describing the above devices, functions are divided into various modules and described separately. Of course, when implementing the embodiments of this specification, the functions of each module can be realized in one or more pieces of software and/or hardware, or a module that realizes the same function can be realized by a combination of multiple submodules or subunits, etc. The device embodiments described above are only illustrative. For example, the division of the units is only a logical function division. In actual implementation, there may be other division methods. For example, multiple units or components can be combined or integrated. to another system, or some features may be ignored, or not implemented. In another point, the mutual coupling or direct coupling or communication connection shown or discussed may be through some interfaces, and the indirect coupling or communication connection of devices or units may be in electrical, mechanical or other forms.

本领域技术人员也知道,除了以纯计算机可读程序代码方式实现控制器以外,完全可以通过将方法步骤进行逻辑编程来使得控制器以逻辑门、开关、专用集成电路、可编程逻辑控制器和嵌入微控制器等的形式来实现相同功能。因此这种控制器可以被认为是一种硬件部件,而对其内部包括的用于实现各种功能的装置也可以视为硬件部件内的结构。或者甚至,可以将用于实现各种功能的装置视为既可以是实现方法的软件模块又可以是硬件部件内的结构。Those skilled in the art also know that, in addition to realizing the controller in a purely computer-readable program code mode, it is entirely possible to make the controller use logic gates, switches, application-specific integrated circuits, programmable logic controllers, and embedded The same function can be realized in the form of a microcontroller or the like. Therefore, this kind of controller can be regarded as a hardware component, and the devices included in it for realizing various functions can also be regarded as the structure in the hardware component. Or even, means for realizing various functions can be regarded as a structure within both a software module realizing a method and a hardware component.

本发明是参照根据本发明实施例的方法、设备(系统)、和计算机程序产品的流程图和/或方框图来描述的。应理解可由计算机程序指令实现流程图和/或方框图中的每一流程和/或方框、以及流程图和/或方框图中的流程和/或方框的结合。可提供这些计算机程序指令到通用计算机、专用计算机、嵌入式处理机或其他可编程数据处理设备的处理器以产生一个机器,使得通过计算机或其他可编程数据处理设备的处理器执行的指令产生用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的装置。The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It should be understood that each procedure and/or block in the flowchart and/or block diagram, and a combination of procedures and/or blocks in the flowchart and/or block diagram can be realized by computer program instructions. These computer program instructions may be provided to a general purpose computer, special purpose computer, embedded processor, or processor of other programmable data processing equipment to produce a machine such that the instructions executed by the processor of the computer or other programmable data processing equipment produce a An apparatus for realizing the functions specified in one or more procedures of the flowchart and/or one or more blocks of the block diagram.

这些计算机程序指令也可存储在能引导计算机或其他可编程数据处理设备以特定方式工作的计算机可读存储器中,使得存储在该计算机可读存储器中的指令产生包括指令装置的制造品,该指令装置实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能。These computer program instructions may also be stored in a computer-readable memory capable of directing a computer or other programmable data processing apparatus to operate in a specific manner, such that the instructions stored in the computer-readable memory produce an article of manufacture comprising instruction means, the instructions The device realizes the function specified in one or more procedures of the flowchart and/or one or more blocks of the block diagram.

这些计算机程序指令也可装载到计算机或其他可编程数据处理设备上,使得在计算机或其他可编程设备上执行一系列操作步骤以产生计算机实现的处理,从而在计算机或其他可编程设备上执行的指令提供用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的步骤。These computer program instructions can also be loaded onto a computer or other programmable data processing device, causing a series of operational steps to be performed on the computer or other programmable device to produce a computer-implemented process, thereby The instructions provide steps for implementing the functions specified in the flow chart or blocks of the flowchart and/or the block or blocks of the block diagrams.

在一个典型的配置中,计算设备包括一个或多个处理器(CPU)、输入/输出接口、网络接口和内存。In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

内存可能包括计算机可读介质中的非永久性存储器,随机存取存储器(RAM)和/或非易失性内存等形式,如只读存储器(ROM)或闪存(flash RAM)。内存是计算机可读介质的示例。Memory may include non-permanent storage in computer readable media, in the form of random access memory (RAM) and/or nonvolatile memory such as read only memory (ROM) or flash RAM. Memory is an example of computer readable media.

计算机可读介质包括永久性和非永久性、可移动和非可移动媒体可以由任何方法或技术来实现信息存储。信息可以是计算机可读指令、数据结构、程序的模块或其他数据。计算机的存储介质的例子包括,但不限于相变内存(PRAM)、静态随机存取存储器(SRAM)、动态随机存取存储器(DRAM)、其他类型的随机存取存储器(RAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)、快闪记忆体或其他内存技术、只读光盘只读存储器(CD-ROM)、数字多功能光盘(DVD)或其他光学存储、磁盒式磁带,磁带磁磁盘存储或其他磁性存储设备或任何其他非传输介质,可用于存储可以被计算设备访问的信息。按照本文中的界定,计算机可读介质不包括暂存电脑可读媒体(transitory media),如调制的数据信号和载波。Computer-readable media, including both permanent and non-permanent, removable and non-removable media, can be implemented by any method or technology for storage of information. Information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory (ROM), Electrically Erasable Programmable Read-Only Memory (EEPROM), Flash memory or other memory technology, Compact Disc Read-Only Memory (CD-ROM), Digital Versatile Disc (DVD) or other optical storage, Magnetic tape cartridge, tape magnetic disk storage or other magnetic storage device or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, computer-readable media excludes transitory computer-readable media, such as modulated data signals and carrier waves.

本领域技术人员应明白,本说明书的实施例可提供为方法、系统或计算机程序产品。因此,本说明书实施例可采用完全硬件实施例、完全软件实施例或结合软件和硬件方面的实施例的形式。而且,本说明书实施例可采用在一个或多个其中包含有计算机可用程序代码的计算机可用存储介质(包括但不限于磁盘存储器、CD-ROM、光学存储器等)上实施的计算机程序产品的形式。Those skilled in the art should understand that the embodiments of this specification may be provided as methods, systems or computer program products. Accordingly, the embodiments of the present description may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present description may take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) having computer-usable program code embodied therein.

本说明书实施例可以在由计算机执行的计算机可执行指令的一般上下文中描述,例如程序模块。一般地,程序模块包括执行特定任务或实现特定抽象数据类型的例程、程序、对象、组件、数据结构等等。也可以在分布式计算环境中实践本说明书实施例,在这些分布式计算环境中,由通过通信网络而被连接的远程处理设备来执行任务。在分布式计算环境中,程序模块可以位于包括存储设备在内的本地和远程计算机存储介质中。Embodiments of the present specification may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform particular tasks or implement particular abstract data types. Embodiments of the present description may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote computer storage media including storage devices.

本说明书中的各个实施例均采用递进的方式描述,各个实施例之间相同相似的部分互相参见即可,每个实施例重点说明的都是与其他实施例的不同之处。尤其,对于系统实施例而言,由于其基本相似于方法实施例,所以描述的比较简单,相关之处参见方法实施例的部分说明即可。在本说明书的描述中,参考术语“一个实施例”、“一些实施例”、“示例”、“具体示例”、或“一些示例”等的描述意指结合该实施例或示例描述的具体特征、结构、材料或者特点包含于本说明书实施例的至少一个实施例或示例中。在本说明书中,对上述术语的示意性表述不必须针对的是相同的实施例或示例。而且,描述的具体特征、结构、材料或者特点可以在任一个或多个实施例或示例中以合适的方式结合。此外,在不相互矛盾的情况下,本领域的技术人员可以将本说明书中描述的不同实施例或示例以及不同实施例或示例的特征进行结合和组合。Each embodiment in this specification is described in a progressive manner, the same and similar parts of each embodiment can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the system embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and for relevant parts, refer to part of the description of the method embodiment. In the description of this specification, descriptions referring to the terms "one embodiment", "some embodiments", "example", "specific examples", or "some examples" mean that specific features described in connection with the embodiment or example , structures, materials or features are included in at least one embodiment or example of the embodiments of this specification. In this specification, the schematic representations of the above terms are not necessarily directed to the same embodiment or example. Furthermore, the described specific features, structures, materials or characteristics may be combined in any suitable manner in any one or more embodiments or examples. In addition, those skilled in the art can combine and combine different embodiments or examples and features of different embodiments or examples described in this specification without conflicting with each other.

以上所述仅为本说明书实施例的实施例而已,并不用于限制本说明书实施例。对于本领域技术人员来说,本说明书实施例可以有各种更改和变化。凡在本说明书实施例的精神和原理之内所作的任何修改、等同替换、改进等,均应包含在本说明书实施例的权利要求范围之内。The foregoing descriptions are merely examples of the embodiments of the present specification, and are not intended to limit the embodiments of the present specification. For those skilled in the art, various modifications and changes may be made to the embodiments of this specification. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principles of the embodiments of this specification shall be included within the scope of claims of the embodiments of this specification.

Claims (18)

1. a kind of data processing method of authorization guidance, the method includes:
Target service end group sends verification request to application server in the identity information of accessing user, and the verification request includes Inquiry whether there is the application login account of the accessing user;
The application server is inquired according to the verification request received, and query result is returned to the target service End;
The target service end receives and shows query result;
The target service end group is in there are the query results using login account of the accessing user to the application service Device sends guidance trigger request;
The application server sends guidance letter based on the user terminal where the guidance trigger request to the accessing user Breath, the guidance information include the prompt information for being confirmed whether to authorize application to respond target service;
The user terminal receives and shows the guidance information;
The user terminal determines Authorization result based on received instruction, and the Authorization result is returned to application server.
2. a kind of data processing method of authorization guidance, the method includes:
Verification request, the query result of returning response are received, the verification request includes inquiry answering with the presence or absence of accessing user Use login account;
Guidance information, the guidance letter are sent based on the user terminal where received guidance trigger request to the accessing user Breath includes whether authorization application to respond the prompt information of target service, and the guidance information is based on there are accessing user's It is generated using the query result of login account;
Receive the Authorization result of the user terminal.
3. method according to claim 2, the method also includes:
If the Authorization result includes agreeing to authorization, the business datum of the target service is obtained;
The business information of the target service is sent to the user terminal based on the business datum of acquisition.
4. method according to claim 2, the guidance information includes at least one of following:
Short message/multimedia message comprising jumping to the link of the application;
The text prompt information being shown in the application of the user terminal;
Speech prompt information.
5. the method as described in any one of claim 2-4, the target service is the online Claims Resolution business of insurance, accordingly , the business datum of the target service includes that the corresponding settlement of insurance claim number of the accessing user is obtained from the target service end According to.
6. a kind of data processing method of authorization guidance, the method includes:
Verification request is sent to application server based on the identity information of accessing user, the verification request includes inquiring whether to deposit In the application login account of the accessing user;
Receive and show the query result that the application server returns;
It is triggered based on guidance is sent to the application server there are the query result using login account of the accessing user Request, user terminal transmission of the guidance trigger request for where trigger the server to the accessing user are confirmed whether to award Application is weighed to respond the prompt information of target service.
7. method as claimed in claim 6, the method also includes:
Online guidance information is sent to the user terminal, the online guidance information includes at least one of following:
Short message/multimedia message;
Speech prompt information.
8. the method for claim 7, the online guidance information includes information associated with following the description:
If informing that accessing user's first information is bundled with object application, allow to check the target industry by the application Business, the first information include at least one of mobile communication number, specified passport NO., specified partner's application.
9. the method as described in any one of claim 6-8, the target service is the online Claims Resolution business of insurance.
10. a kind of data processing method of authorization guidance, the method includes:
The guidance information that application server is sent is received, the guidance information includes being confirmed whether that application is authorized to respond mesh The prompt information of mark business;
Show the guidance information;
Authorization result is determined based on received instruction, and the Authorization result is returned into the application server.
11. method as claimed in claim 10, the guidance information includes at least one of following:
Short message/multimedia message comprising jumping to the link of the application;
The text prompt information being shown in the application of user terminal;
Speech prompt information.
12. a kind of data processing equipment of authorization guidance, described device include:
Inquiry response module, for receiving verification request, the query result of returning response, the verification request is included inquiring whether There are the application login accounts of accessing user;
Guidance information trigger module, for based on the user terminal hair where received guidance trigger request to the accessing user Guidance information is sent, the guidance information includes whether authorization application to respond the prompt information of target service, the guidance Information is based on there are the query result generations using login account of accessing user;
As a result confirmation module, for receiving the Authorization result of the user terminal.
13. a kind of data processing equipment of authorization guidance, described device include:
Correction verification module sends verification request, the verification request to application server for the identity information based on accessing user Include inquiring whether the application login account there are the accessing user;
Transaction results display module, the query result returned for receiving and showing the application server;
Guidance information trigger module, for being answered based on the query result using login account there are the accessing user to described Guidance trigger request is sent with server, the guidance trigger request is for the use where trigger the server to the accessing user Family terminal sends the prompt information for being confirmed whether to authorize application to respond target service.
14. a kind of data processing equipment of authorization guidance, described device include:
Receiving module, for receiving the guidance information of application server transmission, the guidance information includes being confirmed whether that authorization is answered The prompt information of target service is responded with object;
Display module, for showing the guidance information;
Feedback module is authorized, for determining Authorization result based on received instruction, the Authorization result is returned into the application and is taken Business device.
15. a kind of data processing equipment of authorization guidance, including processor and depositing for storage processor executable instruction Reservoir, the processor are realized when executing described instruction:
Verification request, the query result of returning response are received, the verification request includes inquiry answering with the presence or absence of accessing user Use login account;
Guidance information, the guidance letter are sent based on the user terminal where received guidance trigger request to the accessing user Breath includes whether authorization application to respond the prompt information of target service, and the guidance information is based on there are accessing user's It is generated using the query result of login account;
Receive the Authorization result of the user terminal.
16. a kind of data processing equipment of authorization guidance, including processor and depositing for storage processor executable instruction Reservoir, the processor are realized when executing described instruction:
Verification request is sent to application server based on the identity information of accessing user, the verification request includes inquiring whether to deposit In the application login account of the accessing user;
Receive and show the query result that the application server returns;
It is triggered based on guidance is sent to the application server there are the query result using login account of the accessing user Request, user terminal transmission of the guidance trigger request for where trigger the server to the accessing user are confirmed whether to award Application is weighed to respond the prompt information of target service.
17. a kind of data processing equipment of authorization guidance, including processor and depositing for storage processor executable instruction Reservoir, the processor are realized when executing described instruction:
The guidance information that application server is sent is received, the guidance information includes being confirmed whether that application is authorized to respond mesh The prompt information of mark business;
Show the guidance information;
Authorization result is determined based on received instruction, and the Authorization result is returned into the application server.
18. a kind of data processing system of authorization guidance, the system comprises first terminal, second terminal, servers, wherein
The processor of the first terminal is realized any one in claim 2-5 when executing the computer instruction stored in memory The method and step of item;
The processor of the second terminal is realized any one in claim 6-9 when executing the computer instruction stored in memory The method and step of item;
The processor of the server is realized any one in claim 10-11 when executing the computer instruction stored in memory The method and step of item.
CN201810489134.2A 2018-05-21 2018-05-21 A kind of data processing method, device, processing equipment and the system of authorization guidance Pending CN108881170A (en)

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