CN108399945A - A kind of Emergency call intelligently point examines method and system - Google Patents

Abstract

The invention relates to an outpatient and emergency intelligent triage method and system. The method includes: step 1, receiving the user's condition description information, wherein the condition description information includes text information, picture information and/or voice information; step 2, determining triage feedback information according to the condition description information; step 3. Send the triage feedback information. The technical scheme of the invention can facilitate the registration of the user and enable the hospital to perform triage more accurately.

Description

A kind of intelligent triage method and system for outpatient and emergency department

technical field

The invention relates to the field of medical technology, in particular to an outpatient and emergency intelligent triage method and system.

Background technique

With the continuous improvement of people's living standards, people pay more and more attention to their own health. Before people see a doctor, they usually need to register and choose the corresponding department or doctor according to the actual situation of their own illness. However, when patients register, they may not be sure which department they should go to. This is not only inconvenient for patients to register, but also causes low efficiency in the hospital's triage process and affects the overall work efficiency.

Contents of the invention

In order to facilitate the registration of users and enable the hospital to perform triage more accurately, the present invention provides an intelligent triage method and system for outpatient and emergency departments.

On the one hand, the present invention provides an outpatient and emergency intelligent triage method, the method comprising:

Step 1, receiving the user's condition description information, wherein the condition description information includes text information, picture information and/or voice information;

Step 2, determining triage feedback information according to the condition description information;

Step 3, sending the triage feedback information.

On the other hand, the present invention provides an outpatient and emergency intelligent triage system, the system comprising:

A receiving module, configured to receive the user's condition description information, wherein the condition description information includes text information, picture information and/or voice information;

A processing module, configured to determine triage feedback information according to the condition description information;

A sending module, configured to send the triage feedback information.

The beneficial effect of the intelligent triage method and system provided by the present invention is that the user interface provided to the user who registers through a mobile phone or other intelligent terminal includes an optional text information interface, a picture information interface, a voice information interface or a combination information interface. Users can choose to use text information, picture information, voice information or combined information to describe their condition according to their actual conditions, which will make the condition description more accurate and make registration more convenient for users. The server at the hospital side determines the triage feedback information according to the non-face-to-face communication condition description information sent by the user through the smart terminal, and sends it to the user side and the doctor side, which can facilitate the hospital to perform more accurate triage. In addition, the user can give feedback again to further adjust the condition description information, and the doctor can also give feedback on whether he can receive the doctor on time according to the actual scheduling situation to further improve the triage feedback information.

Description of drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present invention or the prior art, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the accompanying drawings in the following description These are some embodiments of the present invention. For those skilled in the art, other drawings can also be obtained according to these drawings without any creative effort.

Fig. 1 is a schematic flow chart of an intelligent triage method according to an embodiment of the present invention;

Fig. 2 is a structural block diagram of an intelligent triage system according to an embodiment of the present invention.

Detailed ways

The principles and features of the present invention are described below in conjunction with the accompanying drawings, and the examples given are only used to explain the present invention, and are not intended to limit the scope of the present invention.

As shown in Figure 1, a kind of intelligent triage method of the embodiment of the present invention comprises:

Step 1, receiving the user's condition description information, wherein the condition description information includes text information, picture information and/or voice information;

Step 2, determining triage feedback information according to the condition description information;

Step 3, sending the triage feedback information.

In this embodiment, the user interface provided to the user who registers through a mobile phone or other smart terminal includes an optional text information interface, picture information interface, voice information interface or combined information interface. Users can choose to use text information, picture information, voice information or combined information to describe their condition according to their actual conditions, which will make the condition description more accurate and make registration more convenient for users. The server at the hospital side determines the triage feedback information according to the non-face-to-face communication condition description information sent by the user through the smart terminal, and sends it to the user side and the doctor side, which can facilitate the hospital to perform more accurate triage. In addition, the user can give feedback again to further adjust the condition description information, and the doctor can also give feedback on whether he can receive the doctor on time according to the actual scheduling situation to further improve the triage feedback information.

Preferably, the text information includes multiple list selection result text, and the step 2 specifically includes:

Step 2.1, when the condition description information includes the text information, determine the triage feedback information according to the condition information corresponding to the multiple list selection result text.

In the text information interface, a variety of common disease descriptions can be set in advance according to the classification of the disease. The text information can be the result obtained after selecting from multiple lists, such as nose-snot-blue. If the user directly obtains more accurate condition description information in this form, the hospital can also determine the triage feedback information for assigning the user to the respiratory department according to the condition information corresponding to the text of the multiple list selection result.

Preferably, the image information includes a preliminary identification image of the diseased part, and the step 2 specifically further includes:

Step 2.2, when the disease description information includes the picture information, compare the pre-stored initial picture with the preliminary identification picture of the patient part, and obtain the disease information corresponding to the difference between the initial picture and the preliminary identification picture of the patient part The triage feedback information is determined.

The initial picture in the picture information interface can be a schematic diagram of a human body, which can be enlarged by clicking on it. The user can select the corresponding pain site on the schematic diagram, such as the stomach, and the stomach will be highlighted at this time. After the user sends the preliminary identification picture of the patient's part, the hospital determines the triage feedback information for assigning the user to the Gastroenterology Department according to the comparison result between the picture and the initial picture.

Preferably, the voice information includes keywords to describe the voice, and the step 2 specifically further includes:

Step 2.3, when the condition description information includes the voice information, determine the triage feedback information according to the condition information corresponding to the keyword description voice.

For some elderly patients, or patients with inconvenient operation, the voice information interface can be selected. The interface can first prompt the user to use the description method of keywords as much as possible. When obtaining the voice information describing the user's condition, the hospital can determine the corresponding condition information and triage feedback information through table look-up matching or artificial intelligence.

Preferably, said step 2.3 specifically includes:

Step 2.3.1, identifying the keyword description voice to obtain at least one keyword.

Step 2.3.2, matching corresponding disease information according to at least one of the keywords.

Step 2.3.3, determining the triage feedback information according to the condition information.

After receiving the voice information sent by the user, it is first identified and refined to obtain at least one keyword. If the key words are few or relatively simple, the user’s corresponding disease information can be directly determined by table lookup and matching. If the key words are more or more complex, artificial neural networks or other adaptive intelligent algorithms can be used to obtain the corresponding disease information. And determine the triage feedback information accordingly.

As shown in Figure 2, a kind of outpatient and emergency intelligent triage system of the embodiment of the present invention comprises:

The receiving module is configured to receive the user's condition description information, wherein the condition description information includes text information, picture information and/or voice information.

A processing module, configured to determine triage feedback information according to the condition description information.

A sending module, configured to send the triage feedback information.

Preferably, the text information includes multiple list selection result text, and the processing module is specifically configured to: when the condition description information includes the text information, determine the condition information corresponding to the multiple list selection result text. Triage feedback information.

Preferably, the picture information includes a preliminary identification picture of the patient's part, and the processing module is specifically further configured to: when the condition description information includes the picture information, compare the pre-stored initial picture with the preliminary identification picture of the patient's part and determining the triage feedback information according to the disease information corresponding to the difference between the initial picture and the preliminary identification picture of the affected part.

Preferably, the voice information includes a keyword description voice, and the processing module is further configured to: when the condition description information includes the voice information, determine the score according to the condition information corresponding to the keyword description voice. Diagnostic feedback information.

Preferably, the processing module is further configured to: recognize the keyword description voice, and obtain at least one keyword; match the corresponding disease information according to at least one of the keywords; determine the triage feedback according to the disease information information.

Readers should understand that in the descriptions of this specification, descriptions referring to the terms "one embodiment", "some embodiments", "examples", "specific examples" or "some examples" mean that the descriptions in conjunction with the embodiments or examples A specific feature, structure, material, or characteristic is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the above terms are not necessarily directed to the same embodiment or example. Furthermore, the described specific features, structures, materials or characteristics may be combined in any suitable manner in any one or more embodiments or examples. In addition, those skilled in the art can combine and combine different embodiments or examples and features of different embodiments or examples described in this specification without conflicting with each other.

Although the embodiments of the present invention have been shown and described above, it can be understood that the above embodiments are exemplary and should not be construed as limiting the present invention, those skilled in the art can make the above-mentioned The embodiments are subject to changes, modifications, substitutions and variations.

Claims (10)

1. a kind of Emergency call, which intelligently divides, examines method, which is characterized in that the method includes：

Step 1, the state of an illness describe information of user is received, wherein the state of an illness describe information includes text information, pictorial information And/or voice messaging；

Step 2, it is determined to divide according to the state of an illness describe information and examines feedback information；

Step 3, it sends described point and examines feedback information.

2. Emergency call according to claim 1, which intelligently divides, examines method, which is characterized in that the text information includes multiple row Table selection result word, the step 2 specifically include：

Step 2.1, when the state of an illness describe information includes the text information, according to the multiple list selection result word Corresponding state of an illness information determines that described point is examined feedback information.

3. Emergency call according to claim 2, which intelligently divides, examines method, which is characterized in that the pictorial information includes sufferer portion Picture is tentatively pointed out in position, and the step 2 further includes specifically：

Step 2.2, when the state of an illness describe information includes the pictorial information, initial picture and the sufferer portion of prestoring are compared Picture is tentatively pointed out in position, and the corresponding state of an illness information of difference of picture is tentatively pointed out according to the initial picture and the patient part Determine that described point is examined feedback information.

4. Emergency call according to any one of claims 1 to 3, which intelligently divides, examines method, which is characterized in that the voice messaging Voice is described including keyword, the step 2 further includes specifically：

Step 2.3, when the state of an illness describe information includes the voice messaging, it is corresponding that voice is described according to the keyword State of an illness information determines that described point is examined feedback information.

5. Emergency call according to claim 4, which intelligently divides, examines method, which is characterized in that the step 2.3 specifically includes：

Step 2.3.1 identifies that the keyword describes voice, obtains at least one keyword；

Step 2.3.2, according to the corresponding state of an illness information of at least one Keywords matching；

Step 2.3.3 determines that described point is examined feedback information according to the state of an illness information.

6. a kind of Emergency call intelligence system for distribution of out-patient department, which is characterized in that the system comprises：

Receiving module, the state of an illness describe information for receiving user, wherein the state of an illness describe information includes text information, figure Piece information and/or voice messaging；

Processing module examines feedback information for determining to divide according to the state of an illness describe information；

Sending module examines feedback information for sending described point.

7. Emergency call intelligence system for distribution of out-patient department according to claim 6, which is characterized in that the text information includes multiple row Table selection result word, the processing module are specifically used for：

When the state of an illness describe information includes the text information, according to the corresponding disease of the multiple list selection result word Feelings information determines that described point is examined feedback information.

8. Emergency call intelligence system for distribution of out-patient department according to claim 7, which is characterized in that the pictorial information includes sufferer portion Picture is tentatively pointed out in position, and the processing module is specifically additionally operable to：

When the state of an illness describe information includes the pictorial information, comparison prestores initial picture and the patient part tentatively refers to Recognize picture, is tentatively pointed out according to the initial picture and the patient part described in the corresponding state of an illness information determination of difference of picture Divide and examines feedback information.

9. according to claim 6 to 8 any one of them Emergency call intelligence system for distribution of out-patient department, which is characterized in that the voice messaging Voice is described including keyword, the processing module is specifically additionally operable to：

When the state of an illness describe information includes the voice messaging, the corresponding state of an illness information of voice is described according to the keyword Determine that described point is examined feedback information.

10. Emergency call intelligence system for distribution of out-patient department according to claim 9, which is characterized in that the processing module is specifically also used In：

It identifies that the keyword describes voice, obtains at least one keyword；

According to the corresponding state of an illness information of at least one Keywords matching；

Determine that described point is examined feedback information according to the state of an illness information.