CN107657575A - A kind of government affairs Intelligent Service terminal device and application method based on artificial intelligence - Google Patents
A kind of government affairs Intelligent Service terminal device and application method based on artificial intelligence Download PDFInfo
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- CN107657575A CN107657575A CN201710938742.2A CN201710938742A CN107657575A CN 107657575 A CN107657575 A CN 107657575A CN 201710938742 A CN201710938742 A CN 201710938742A CN 107657575 A CN107657575 A CN 107657575A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
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Abstract
The present invention relates to a kind of government affairs Intelligent Service terminal device and application method based on artificial intelligence, including bar code, Quick Response Code identifies, noncontact IC card read/write device, heat-sensitive paper prints, touch display screen, loudspeaker, noise reduction microphone, video capture device, numeric keypad, license scanner, the equipment such as bill printing equipment, introduce artificial intelligence technology, using utilizing speech recognition technology, natural language semanteme analytic technique, the key technologies such as context relation analytic technique, for handling man-machine interaction, demand is screened, process wizard, the difficulties such as Data Collection and processing, the consulting of government affairs item is successfully realized on intelligent terminal, inquiry, a series of government affairs service items such as handle.
Description
Technical field
The present invention relates to a kind of government affairs Intelligent Service terminal device and application method based on artificial intelligence, belongs to government affairs clothes
Systems technology of being engaged in field.
Background technology
Intelligent terminal refers to the embedded computer system being used under application-specific scene.It is common at present
Commercial intelligent terminal be usually used in bank, communicate operator place of business in, realize business consultation, inquiry, Zero queuing, letter
The self-service of single business is handled, the function such as corporate image displaying.
In government affairs service field, because government affairs item specialty degree is higher, handles process complexity, simple integral terminating machine
The business operation of such complexity can not be completed, therefore the intelligent terminal for government affairs service field does not occur also.
The content of the invention
In order to solve the above technical problems, one aspect of the present invention is：A kind of government affairs based on artificial intelligence
Intelligent Service terminal device, it is characterised in that：The terminal device include input equipment, voice and video equipment, identification equipment,
Scanner, printing device and embedded computer system；
The embedded computer system is connected with the said equipment respectively, including network application, artificial intelligence service and expansion
Exhibition is quoted；Government affairs service system is connected to by wireless LAN communication equipment.
A kind of application method of the government affairs Intelligent Service terminal device based on artificial intelligence is also provided, it is real in the following way
It is existing：After intelligent terminal is collected into user's request by I/O devices such as touch display screen, numeric keypad, microphones, pass through
The identification user's request of artificial intelligence process module is consulting inquiry or business handling；If consulting inquiry class demand, then use
Artificial intelligence automatic-answering back device machine people retrieves user's reference content from built-in specialized knowledge base, and passes through corresponding I/O device
Reply user；If business handling class demand, then artificial intelligence process module is called again, identification user needs the tool handled
Body type of service；Preset Service Processing Module is called after identifying successfully, subscriber data is collected by the extension I/O device of the machine
And license, call the Service Processing Module of third party system to carry out business processing, last feedback user business handling result.
Further, the input equipment includes capacitive touch screen and numeric keypad, and the capacitive touch screen is set
With the terminal device upper end, numeric keypad is located at below touch-screen；
The touch-screen is capacitive touch screen, and both sides are video equipment and audio frequency apparatus, include stereo loudspeaker
, voice capture device, video capture device and digital noise reducing apparatus, the voice capture device set including the first voice collecting
Standby and the second voice capture device, set and the terminal device touch-screen both sides respectively；
The identification equipment is located at numeric keypad both sides, includes barcode recognition equipment and contactless ic card identifying apparatus；
Scanned copy input port is provided with below the terminal device, scanner is placed with window；Under scanned copy input port
Side is printing exit slot, is internally provided with printer；Heat-sensitive paper printing is additionally provided with by the contactless ic card identifying apparatus to set
It is standby.
Further, the embedded computer system and input equipment, voice and video equipment, identification equipment, scanning
Connected between instrument, printing device by usb bus；
Further, the artificial intelligence process module utilizes speech recognition technology, natural language language using voice
The key technologies such as adopted analytic technique, context relation analytic technique processing man-machine interaction, demand screening, process wizard, data are received
The problems such as collection and processing
The situation of prior art is different from, the beneficial effects of the invention are as follows：
1st, present invention introduces artificial intelligence technology, using speech recognition, the mode such as implied meaning parsing and context relation parsing,
Realize the consulting of the government affairs item on intelligent terminal, inquiry such as handles at a series of service items, cumbersome is handled into flow one
Body, it is convenient and swift.
2nd, the present invention is also integrated with a variety of identification equipments and other output equipments, and certain answer can be carried out to intelligent terminal
With extension.
Brief description of the drawings
Fig. 1 is the government affairs Intelligent Service terminal device structure chart of the invention based on artificial intelligence.
Fig. 2 is government affairs Intelligent Service terminal device system connection figure of the embodiment of the present invention based on artificial intelligence.
Fig. 3 is intelligent terminal application process flow chart of the present invention.
Fig. 4 is the question answering system schematic diagram of natural language semanteme analytic technique of the present invention.
Fig. 5 is natural language semantic analysis question and answer flow chart of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation describes, it is clear that described embodiment is only the part of the embodiment of the present invention, rather than whole embodiments.It is based on
Embodiment in the present invention, those of ordinary skill in the art are obtained every other under the premise of creative work is not made
Embodiment, belong to the scope of protection of the invention.
A kind of government affairs Intelligent Service terminal device and application method based on artificial intelligence, as shown in figure 1, including the end
End equipment includes input equipment, voice and video equipment, identification equipment, scanner, printing device and embedded computer
System, wherein：
The audio that stereo loudspeaker is used for man-machine interaction plays；
Voice capture device and the audio collection for being used for man-machine interaction with digital noise reduction function；
Video capture device is used for the video acquisition of man-machine interaction；
Capacitive touch screen is used for display output and the operational control of man-machine interaction；
Barcode recognition equipment is used to identify bar code and Quick Response Code；
Numeric keypad is used for the input equipment of man-machine interaction；
Contactless ic card identifying apparatus is used for reading non-contact type IC card data；
Heat-sensitive paper printing device is used for printed tickets, odd numbers etc. and exports content；
Scanner is used to collect input equipment of the user certificate according to data；
Printing device is used for printing user's list, the output equipment of license；
The input equipment includes capacitive touch screen and numeric keypad, and the capacitive touch screen is set and the terminal
Equipment upper end, numeric keypad are located at below touch-screen；
Touch-screen both sides are video equipment and audio frequency apparatus, include stereo loudspeaker, voice capture device, video acquisition
Equipment and digital noise reducing apparatus；
The identification equipment is located at numeric keypad both sides, includes barcode recognition equipment and contactless ic card identifying apparatus；
Scanned copy input port is provided with below the terminal device, scanner is placed with window；Under scanned copy input port
Side is printing exit slot, is internally provided with printer；Heat-sensitive paper printing is additionally provided with by the contactless ic card identifying apparatus to set
It is standby.
The embedded computer system is connected with the said equipment respectively, as shown in Fig. 2 including network application, artificial intelligence
It can service and extend reference；Government affairs service system is connected to by wireless LAN communication equipment, wherein,
Third-party artificial intelligence service system, for key functions such as speech recognition, semantic parsing, context resolutions；
Government affairs service system：The government affairs service system of link, for completing government affairs business procession；
Network application：Component for network access and network data services；
Expanded application：For the Function Extension of intelligent terminal, such as：The applications such as scene row number.
During specific use, user passes through the IO such as touch display screen, numeric keypad, microphone in intelligent terminal
After equipment is collected into user's request, identify user's request for consulting inquiry or business handling by artificial intelligence process module.Such as
Fruit is consulting inquiry class demand, then retrieves user's official communication from built-in specialized knowledge base using artificial intelligence automatic-answering back device machine people
Content is ask, and user is replied by corresponding I/O device.If business handling class demand, then call artificial intelligence process again
Module, identification user need the specific type of service handled.Preset Service Processing Module is called after identifying successfully, passes through the machine
Extension I/O device collect subscriber data and license, call the Service Processing Module of third party system to carry out business processing, finally
Feedback user business handling result, specifically, as shown in Figure 3, Figure 4：
The most crucial technology of artificial intelligence government affairs service function terminal is the " question and answer based on natural language semanteme analytic technique
System ", the operation principle of system are as follows：
It is construction of knowledge base first, this is the necessary requirement of system operation.In construction of knowledge base, input in professional domain
By refining the problem of concluding and answer, its term vector (depth learning technology for using artificial intelligence) is calculated respectively, then carry out
The relevant matches of problem answers, are stored in knowledge base, in case using, this accomplishes construction of knowledge base, its workflow is：
System receives " problem " of input, carries out " forward direction longest match principle " participle by the preset standard of word segmentation, obtains
To a word segmentation result based on professional domain vocabulary.Then system determines its word according to syntax gauge for each word segmentation result
Property is simultaneously marked.The word segmentation result marked by part of speech, is named by the statistical method based on professional domain corpus
The identification of entity.The name entity identified, by a special sentence structure analysis device, judge whether the participle of input belongs to
In certain language, and parsing sentence internal structure, as composition is formed, context relation etc..Pass through rule-based discrimination again afterwards
Justice judges elimination mechanism, gets the problem of accurate word segmentation result.Followed by centered on the predicate of problem participle, analyze each participle
As a result with the relation of predicate, and its semantic role is marked with semantic role.Thereafter, for the participle after mark, carry out " word to
Amount index ", that is, calculate its term vector (depth learning technology for using artificial intelligence).According to its term vector result, " vector is utilized
Law of Inner Product " calculates itself and the question and answer degree of correlation preset in knowledge base.Reach the degree of correlation (being usually set to 0.7) of system intialization with
When upper, that is, thought to match relevant issues.Then according to default problem answers matching relationship, answer corresponding to extraction is used as this
The suggestion answer of secondary problem.Finally, according to corresponding to the linguistic property output of problem " answer ", question and answer of completion operate.
Embodiments of the invention are the foregoing is only, are not intended to limit the scope of the invention, it is every to utilize this hair
The equivalent structure or equivalent flow conversion that bright specification and accompanying drawing content are made, or directly or indirectly it is used in other related skills
Art field, is included within the scope of the present invention.
Claims (8)
- A kind of 1. government affairs Intelligent Service terminal device based on artificial intelligence, it is characterised in that：The terminal device includes input Equipment, voice and video equipment, identification equipment, scanner, printing device and embedded computer system；The embedded computer system is connected with the said equipment respectively, including network application, artificial intelligence service and extension are drawn With；Government affairs service system is connected to by wireless LAN communication equipment.
- 2. a kind of government affairs Intelligent Service terminal device and application method based on artificial intelligence according to claim 1, its It is characterised by：The input equipment includes capacitive touch screen and numeric keypad, and the capacitive touch screen is set and the end End equipment upper end, numeric keypad are located at below touch-screen；Touch-screen both sides are video equipment and audio frequency apparatus, include stereo loudspeaker, voice capture device, video capture device With digital noise reducing apparatus；The identification equipment is located at numeric keypad both sides, includes barcode recognition equipment and contactless ic card identifying apparatus；Scanned copy input port is provided with below the terminal device, scanner is placed with window；It is below scanned copy input port Exit slot is printed, is internally provided with printer；Heat-sensitive paper printing device is additionally provided with by the contactless ic card identifying apparatus.
- A kind of 3. government affairs Intelligent Service terminal device based on artificial intelligence according to claim 1, it is characterised in that：Institute State and pass through between embedded computer system and input equipment, voice and video equipment, identification equipment, scanner, printing device Usb bus connects.
- A kind of 4. government affairs Intelligent Service terminal device based on artificial intelligence according to claim 2, it is characterised in that：Institute Stating voice capture device includes the first voice capture device and the second voice capture device, sets touched with the terminal device respectively Touch screen both sides.
- A kind of 5. government affairs Intelligent Service terminal device based on artificial intelligence according to claim 1, it is characterised in that：Institute It is capacitive touch screen to state touch-screen.
- 6. a kind of application method of the government affairs Intelligent Service terminal device based on artificial intelligence, is realized in the following way：In intelligence After energy terminal device is collected into user's request by I/O devices such as touch display screen, numeric keypad, microphones, pass through artificial intelligence Processing module identification user's request is consulting inquiry or business handling；If consulting inquiry class demand, then using artificial intelligence Automatic-answering back device machine people retrieves user's reference content from built-in specialized knowledge base, and is replied and used by corresponding I/O device Family；If business handling class demand, then artificial intelligence process module is called again, identification user needs the specific business handled Type；Preset Service Processing Module is called after identifying successfully, subscriber data and license are collected by the extension I/O device of the machine, The Service Processing Module of third party system is called to carry out business processing, last feedback user business handling result.
- 7. application method according to claim 6, it is characterised in that：The artificial intelligence process module is using voice Man-machine friendship is handled using key technologies such as speech recognition technology, natural language semanteme analytic technique, context relation analytic techniques Mutually, the problems such as demand screening, process wizard, Data Collection and processing.
- 8. application method according to claim 6, it is characterised in that：Described its core of artificial intelligence process module be based on The question answering system of natural language semanteme analytic technique, the question answering system include knowledge base, in professional domain, logical by inputting The problem of crossing refinement and answer, calculate its term vector respectively, carry out problem answers relevant matches, and and store arrive knowledge In storehouse, as standby, its operation principle includes：System receives " problem " of input, carries out " forward direction longest match principle " participle by the preset standard of word segmentation, obtains one The individual word segmentation result based on professional domain vocabulary, and system determines its part of speech for each word segmentation result and added according to syntax gauge With mark；The word segmentation result of part of speech mark, the identification of entity is named by the statistical method based on professional domain corpus, is known The name entity not gone out, using sentence structure analysis device, judge whether the participle of input belongs to certain language, and in parsing sentence Portion's structure, such as composition composition, context relation；Elimination mechanism is judged by rule-based ambiguity, gets the problem of accurate word segmentation result, followed by problem participle Centered on predicate, each word segmentation result and the relation of predicate are analyzed, and its semantic role is marked with semantic role.For the participle after mark, term vector calculating is carried out, according to its term vector result, utilizes " inner product of vector method " to calculate the word Vector result and the question and answer degree of correlation preset in knowledge base, when reaching more than the degree of correlation (being usually set to 0.7) of system intialization, Think to match relevant issues, then according to default problem answers matching relationship, answer corresponding to extraction is asked as this The suggestion answer of topic, and corresponding answer is exported, complete a question and answer operation.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710938742.2A CN107657575A (en) | 2017-09-30 | 2017-09-30 | A kind of government affairs Intelligent Service terminal device and application method based on artificial intelligence |
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| CN201710938742.2A CN107657575A (en) | 2017-09-30 | 2017-09-30 | A kind of government affairs Intelligent Service terminal device and application method based on artificial intelligence |
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Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109118406A (en) * | 2018-07-23 | 2019-01-01 | 联通（山东）产业互联网有限公司 | A kind of public service device |
| CN110009831A (en) * | 2019-04-03 | 2019-07-12 | 江苏星网软件有限公司 | A kind of license self-help service interated machine |
| CN110322643A (en) * | 2019-07-08 | 2019-10-11 | 上海卓繁信息技术股份有限公司 | Intelligent government affairs services system and its application |
| CN110533390A (en) * | 2019-08-30 | 2019-12-03 | 广东鼎义互联科技股份有限公司 | A kind of secretary's formula business householder method |
| CN111047269A (en) * | 2019-09-10 | 2020-04-21 | 广东易臣信息技术有限公司 | Document approval and circulation method of workflow and electronic equipment |
| CN111805550A (en) * | 2019-04-11 | 2020-10-23 | 广东鼎义互联科技股份有限公司 | Robot system for handling affairs, consulting, queuing and number taking in administrative service hall |
| CN112734885A (en) * | 2020-11-27 | 2021-04-30 | 北京顺天立安科技有限公司 | Virtual portrait robot based on government affairs hall manual |
| CN112786043A (en) * | 2020-12-29 | 2021-05-11 | 上海永骁智能技术有限公司 | Intelligent tax system based on touch terminal |
| CN114445973A (en) * | 2021-12-27 | 2022-05-06 | 航天信息股份有限公司 | A self-service device and business processing method based on artificial intelligence |
| CN115687581A (en) * | 2022-09-27 | 2023-02-03 | 国网新疆电力有限公司信息通信公司 | Power customer service interactive question and answer method and device based on attention mechanism |
| CN115910110A (en) * | 2022-11-30 | 2023-04-04 | 杭州网筌科技有限公司 | Government affair service system based on natural language identification |
| CN116737887A (en) * | 2023-01-13 | 2023-09-12 | 浪潮软件股份有限公司 | Intelligent question-answering method based on service item elements |
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Cited By (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109118406A (en) * | 2018-07-23 | 2019-01-01 | 联通（山东）产业互联网有限公司 | A kind of public service device |
| CN110009831A (en) * | 2019-04-03 | 2019-07-12 | 江苏星网软件有限公司 | A kind of license self-help service interated machine |
| CN111805550A (en) * | 2019-04-11 | 2020-10-23 | 广东鼎义互联科技股份有限公司 | Robot system for handling affairs, consulting, queuing and number taking in administrative service hall |
| CN110322643A (en) * | 2019-07-08 | 2019-10-11 | 上海卓繁信息技术股份有限公司 | Intelligent government affairs services system and its application |
| CN110533390A (en) * | 2019-08-30 | 2019-12-03 | 广东鼎义互联科技股份有限公司 | A kind of secretary's formula business householder method |
| CN111047269B (en) * | 2019-09-10 | 2023-08-29 | 广东易臣信息技术有限公司 | File approval circulation method of workflow and electronic equipment |
| CN111047269A (en) * | 2019-09-10 | 2020-04-21 | 广东易臣信息技术有限公司 | Document approval and circulation method of workflow and electronic equipment |
| CN112734885A (en) * | 2020-11-27 | 2021-04-30 | 北京顺天立安科技有限公司 | Virtual portrait robot based on government affairs hall manual |
| CN112786043A (en) * | 2020-12-29 | 2021-05-11 | 上海永骁智能技术有限公司 | Intelligent tax system based on touch terminal |
| CN114445973A (en) * | 2021-12-27 | 2022-05-06 | 航天信息股份有限公司 | A self-service device and business processing method based on artificial intelligence |
| CN115687581A (en) * | 2022-09-27 | 2023-02-03 | 国网新疆电力有限公司信息通信公司 | Power customer service interactive question and answer method and device based on attention mechanism |
| CN115910110A (en) * | 2022-11-30 | 2023-04-04 | 杭州网筌科技有限公司 | Government affair service system based on natural language identification |
| CN116737887A (en) * | 2023-01-13 | 2023-09-12 | 浪潮软件股份有限公司 | Intelligent question-answering method based on service item elements |
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Application publication date: 20180202 |