CN104750821A - Service message processing method and device - Google Patents

Abstract

The invention provides a method and device for processing business messages. In the embodiment of the present invention, the user's first service message is received by using the information transmission channel outside the website to which the user belongs, so that the first service message can be sent to the message source inside the website, so that the message source can use the information source according to the The first business message is for business processing. Since it no longer depends on the operation of the application providing the service and the display of the corresponding page, the service message can be directly received through the information transmission channel outside the website to which it belongs, without the need for the terminal to run the application of the service and Displaying the corresponding page can avoid the problem in the prior art that it takes a long time to process and complete a service caused by the processing of these services depending on the application of the service and displaying the corresponding page, thereby improving the efficiency of service processing.

Description

Business message processing method and device

【Technical field】

The invention relates to website performance improvement technology, in particular to a method and device for processing business messages.

【Background technique】

The pages displayed in the application may also be called World Wide Web (Web) pages sometimes, and may be web pages (Web Pages) written based on HyperText Markup Language (HTML), that is, HTML pages, or It can be a webpage written based on HTML and the Java language, that is, a Java Server Page (Java Server Page, JSP), or it can also be a webpage written in other languages. If the user wants to use the services provided by the application page, the user needs to use the terminal to run the application and display the corresponding page, so that the user can perform business-related operations on the page, for example, click a function control, enter a specific Content, etc., can send service messages to the processing engine used by the application, so that the processing engine can perform service processing according to the service messages sent by the application.

However, in some cases, for example, the terminal is running other applications, etc., which depend on the operation of the application and the display of the corresponding page, the user may use the terminal to perform more complex operations, for example, the terminal exits the current application , and then run the required application, etc., to be able to perform business-related operations on the page of the application. In this way, it takes a long time to process and complete a business, which leads to a reduction in the efficiency of business processing.

【Content of invention】

Aspects of the present invention provide a method and device for processing business messages, so as to improve the efficiency of business processing.

In one aspect of the present invention, a method for processing business messages is provided, including:

Receive the user's first business message by using the information transmission channel outside the website to which it belongs;

sending the first service message to a message source inside the website, so that the message source can perform service processing according to the first service message.

According to the foregoing aspect and any possible implementation manner, an implementation manner is further provided, the first service message includes at least one of the following information:

Text, images, audio, video, and animation.

According to the above-mentioned aspect and any possible implementation manner, an implementation manner is further provided, before, at the same time or after receiving the user's first service message by using the information transmission channel outside the website to which it belongs, it also includes:

receiving the second service message of the user sent by the message source;

Send the second service message to the user by using an information transmission channel outside the website to which it belongs.

According to the above aspects and any possible implementation, an implementation is further provided, the method further includes:

Execute the account registration process to obtain a business account, which can be used to transmit information by using the information transmission channel outside the website to which it belongs.

According to the foregoing aspect and any possible implementation manner, an implementation manner is further provided, the second service message includes at least one of the following information:

Text, images, audio, video, and animation.

According to the above-mentioned aspect and any possible implementation mode, an implementation mode is further provided, the information transmission channel outside the website to which it belongs includes at least one of the following information transmission channels:

instant messaging transmission channels; and

Direct number transmission channel.

Another aspect of the present invention provides a service message processing device, including:

A transmission unit, configured to receive the user's first business message by using an information transmission channel outside the website to which it belongs;

A distributing unit, configured to send the first service message to a message source inside the website, so that the message source can perform service processing according to the first service message.

According to the foregoing aspect and any possible implementation manner, an implementation manner is further provided, the first service message includes at least one of the following information:

Text, images, audio, video, and animation.

According to the above aspects and any possible implementation, an implementation is further provided,

The distribution unit is also used for

receiving the second service message of the user sent by the message source;

The transmission unit is also used for

Send the second service message to the user by using an information transmission channel outside the website to which it belongs.

According to the above aspect and any possible implementation manner, an implementation manner is further provided, the device further includes a registration unit configured to

Executing an account registration process to obtain a business account for the transmission unit to transmit information using an information transmission channel outside the website to which it belongs.

According to the foregoing aspect and any possible implementation manner, an implementation manner is further provided, the second service message includes at least one of the following information:

Text, images, audio, video, and animation.

According to the above-mentioned aspect and any possible implementation mode, an implementation mode is further provided, the information transmission channel outside the website to which it belongs includes at least one of the following information transmission channels:

instant messaging transmission channels; and

Direct number transmission channel.

It can be seen from the above technical solution that the embodiment of the present invention receives the user's first business message by using the information transmission channel outside the website to which it belongs, so that the first business message can be sent to the message source inside the website for all The message source performs business processing according to the first business message, and since it no longer depends on the operation of the application providing the service and the display of the corresponding page, it can directly receive the business message through the information transmission channel outside the website to which it belongs, without the need for a terminal Running the application of the service and displaying the corresponding page can avoid the problem in the prior art that it takes a long time to process and complete a service because the processing of these services depends on the application of the service and the display of the corresponding page, thereby improving improve the efficiency of business processing.

In addition, by adopting the technical solution provided by the present invention, since it is no longer dependent on the operation of the application providing the service and the display of the corresponding page, the service message can be directly received through the information transmission channel outside the website to which it belongs, without the need for the terminal to run the application of the service And the corresponding page is displayed, therefore, the real-time performance of business processing can be effectively improved.

【Description of drawings】

In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the following will briefly introduce the drawings that need to be used in the embodiments or the description of the prior art. Obviously, the drawings in the following descriptions are of the present invention For some embodiments, those of ordinary skill in the art can also obtain other drawings based on these drawings without paying creative efforts.

FIG. 1 is a schematic flowchart of a method for processing business messages provided by an embodiment of the present invention;

FIG. 2 is a schematic structural diagram of a service message processing device provided by another embodiment of the present invention;

FIG. 3 is a schematic structural diagram of a service message processing device provided by another embodiment of the present invention;

FIG. 4 is a schematic diagram of displaying service messages transmitted on a terminal interface by using an information transmission channel outside the website in the embodiment corresponding to FIG. 1 .

【Detailed ways】

In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

It should be noted that the terminals involved in the embodiments of the present invention may include, but are not limited to, mobile phones, personal digital assistants (Personal Digital Assistant, PDA), wireless handheld devices, tablet computers (Tablet Computer), personal computers (Personal Computer, PC ), MP3 players, MP4 players, wearable devices (eg, smart glasses, smart watches, smart bracelets, etc.), etc.

In addition, the term "and/or" in this article is only an association relationship describing associated objects, which means that there may be three relationships, for example, A and/or B, which may mean: A exists alone, A and B exist at the same time, There are three cases of B alone. In addition, the character "/" in this article generally indicates that the contextual objects are an "or" relationship.

FIG. 1 is a schematic flowchart of a method for processing service messages provided by an embodiment of the present invention, as shown in FIG. 1 .

101. Receive a first service message from a user by using an information transmission channel outside the website to which it belongs.

The so-called first business processing message refers to a relevant instruction for instructing a message source inside the website to perform a certain business processing, such as account recharge. The first service processing message may include but not limited to at least one of text, image, audio, video, and animation, which is not specifically limited in this embodiment.

102. Send the first service message to a message source inside the website, so that the message source performs service processing according to the first service message.

The so-called message source refers to a service system or a service person capable of generating or processing service messages, for example, the first service message, etc., which is not particularly limited in this embodiment.

It should be noted that part or all of the execution subjects of 101-102 may be applications located on the local terminal, or may also be plug-ins or software development kits (Software Development Kit, SDK), etc. set in applications located on the local terminal. The functional unit may also be a processing engine located in a server on the network side, or may also be a distributed system located on the network side, which is not particularly limited in this embodiment.

It can be understood that the application may be a local program (nativeApp) installed on the terminal, or may also be a webpage program (webApp) of a browser on the terminal, which is not limited in this embodiment.

In this way, by using the information transmission channel outside the website to which the user belongs, the first service message of the user is received, so that the first service message can be sent to the message source inside the website, so that the message source can send the message according to the first Business messages, for business processing, no longer rely on the operation of the application that provides the service and the display of the corresponding page, so that the business message can be received directly through the information transmission channel outside the website to which it belongs, without the need for the terminal to run the application of the service and display the corresponding The page can avoid the problem in the prior art that it takes a long time to complete a service because the processing of these services depends on the application of the service and the display of the corresponding page, thereby improving the efficiency of service processing.

Optionally, in a possible implementation of this embodiment, the information transmission channel outside the affiliated website used in 101 refers to an information transmission channel that exists independently of the affiliated website, and does not depend on the affiliated website .

Specifically, the information transmission channel outside the website to which it belongs may include at least one of the following information transmission channels:

instant messaging transmission channels; and

Direct number transmission channel.

The instant communication class transmission channel can be a short message transmission channel, or can also be a WeChat transmission channel, or can also be an email transmission channel, or can also be a microblog transmission channel, etc. Specially limited.

The direct number type transmission channel may be a direct number application or a light application. The light application (LightApp) is a full-featured application that can be searched and used without downloading. It not only has a user experience that is comparable to or even surpasses that of mobile applications on terminals, but also has the characteristics of web applications that can be retrieved and intelligently distributed. Light applications can not only effectively solve the problem of connecting high-quality applications and services with the needs of mobile users, but also reduce development and operation costs.

In this embodiment, the information transmission channel outside the website to which it belongs can provide users with different information contact points, thereby effectively improving the flexibility of information acquisition.

Optionally, in a possible implementation of this embodiment, an account registration process may be further performed to obtain a service account for information transmission using an information transmission channel outside the website to which it belongs.

Specifically, it may interact with the business processing system to which the information transmission channel outside the website belongs, and execute an account registration process to obtain a business account.

For example, interact with the WeChat platform, execute the registration process, and obtain a business account, that is, the WeChat public account "Baidu Promotion". In this way, users can use their own WeChat account to log in to the WeChat application on the terminal, search for the WeChat public account, and execute The "Follow" operation allows you to interact with the information terminal corresponding to the business account of the WeChat public account "Baidu Promotion" through WeChat, an instant messaging transmission channel.

Optionally, in a possible implementation of this embodiment, before, at the same time or after step 101, the user's second service message sent by the message source may be further received, and then, the website to which it belongs may be used The external information transmission channel sends the second service message to the user.

In a specific implementation process, before sending the second service message to the user, it is also possible to select at least one service provider outside the website to which it belongs according to at least one of the user's historical behavior data and the user's environmental data. The information transmission channel then sends the second service message to the user by using the at least one selected information transmission channel.

The so-called second service processing message refers to relevant information used to indicate a certain service of the user registered on the website to which he belongs, for example, the account balance is 0 and so on. The second service processing message may include but not limited to at least one of text, image, audio, video, and animation, which is not specifically limited in this embodiment.

It can be understood that the text can further include the access identifier of the page, which can include but not limited to the uniform resource locator (Uniform Resource Locator, URL) or uniform resource name (Uniform Resource Name, URN) of the page, or can also include Other identification information that can access the page is not specifically limited in this embodiment. The user can directly obtain related services or information through the access identifier of the page included in the text, which can effectively improve the real-time performance.

Generally speaking, the URL or URN of the page has a long character string, and a short link may be used instead of the URL or URN. A short link refers to converting a long URL or URN into a short string through program calculation and other methods. In this way, the purpose of reducing the character strings of the first service message can be achieved.

Specifically, the short link contained in the text can be realized based on a page written in a programming language such as HyperText Markup Language 5 (HyperText Markup Language5, HTML5).

Further, for the case where the above operation is performed before step 101, the second service processing message may further instruct the user registered on the website to edit the service-related data. In this way, the user can package the edited business-related data through designated applications, such as short message applications, WeChat applications, email applications, Weibo applications, direct number applications, etc. processing, so as to generate the first service message, and return it to the sender of the second service message by the specified application using the information transmission channel of the specified application, that is, the information transmission channel outside the website to which it belongs.

So far, after the user receives the second business message through the information transmission channel outside the website to which the user belongs, he can pass the information transmission channel where the information transmission channel is located without running the application of the business involved in the second business message and displaying the corresponding page through the terminal. The current application responds immediately, that is, edits business-related data through the current application and sends the first business message containing the business-related data, which truly reflects the timeliness of business messages.

Fig. 4 is a schematic diagram of displaying business messages on the terminal interface using an information transmission channel outside the website in the embodiment corresponding to Fig. 1. As shown in Fig. The second business message containing business-related data; then, the user checks the business-related data through the short message application of the terminal used, and edits the code "102" to be replied, and then uses the short message application of the terminal used A short message transmission channel, replying with a coded first service message. After receiving the first service message including the code replied by the user, the code can be sent to the corresponding message source inside the website, and then the message source can perform business processing according to the code. Finally, return the business processing result returned by the message source to the user.

In this way, the closed-loop transmission of business information can be realized, so that users can find what they want more conveniently, reduce operating costs, and improve customer satisfaction.

Optionally, in a possible implementation manner of this embodiment, a user identification process may further be included. Specifically, identification technologies such as image recognition technology, voice recognition technology, and fingerprint recognition technology may be used to identify users to enhance information security.

In this embodiment, the user's first service message is received by using the information transmission channel outside the website to which the user belongs, so that the first service message can be sent to the message source inside the website, so that the message source The above-mentioned first business message is used for business processing. Since it no longer depends on the operation of the application providing the service and the display of the corresponding page, the service message can be directly received through the information transmission channel outside the website to which it belongs, without the need for the terminal to run the application of the service And displaying the corresponding page can avoid the problem in the prior art that it takes a long time to process and complete a business caused by the processing of these businesses depending on the application of the business and the display of the corresponding page, thereby improving the efficiency of business processing .

In addition, by adopting the technical solution provided by the present invention, since it is no longer dependent on the operation of the application providing the service and the display of the corresponding page, the service message can be directly received through the information transmission channel outside the website to which it belongs, without the need for the terminal to run the application of the service And the corresponding page is displayed, therefore, the real-time performance of business processing can be effectively improved.

It should be noted that for the foregoing method embodiments, for the sake of simple description, they are expressed as a series of action combinations, but those skilled in the art should know that the present invention is not limited by the described action sequence. Because of the present invention, certain steps may be performed in other orders or simultaneously. Secondly, those skilled in the art should also know that the embodiments described in the specification belong to preferred embodiments, and the actions and modules involved are not necessarily required by the present invention.

In the foregoing embodiments, the descriptions of each embodiment have their own emphases, and for parts not described in detail in a certain embodiment, reference may be made to relevant descriptions of other embodiments.

FIG. 2 is a schematic structural diagram of an apparatus for processing service messages provided by another embodiment of the present invention, as shown in FIG. 2 . The apparatus for processing service messages in this embodiment may include a transmission unit 21 and a distribution unit 22 . Among them, the transmission unit 21 is used to receive the user's first business message by using the information transmission channel outside the website to which it belongs; the distribution unit 22 is used to send the first business message to a message source inside the website for The message source performs service processing according to the first service message.

The so-called first business processing message refers to a relevant instruction for instructing a message source inside the website to perform a certain business processing, such as account recharge. The first service processing message may include but not limited to at least one of text, image, audio, video, and animation, which is not specifically limited in this embodiment.

It should be noted that part or all of the execution subject of the business message processing apparatus provided in this embodiment may be an application located on a local terminal, or may also be a plug-in or a software development kit set in an application located on a local terminal (Software Development Kit, SDK) and other functional units, or may also be a processing engine located in a server on the network side, or may also be a distributed system located on the network side, which is not particularly limited in this embodiment.

It can be understood that the application may be a local program (nativeApp) installed on the terminal, or may also be a webpage program (webApp) of a browser on the terminal, which is not limited in this embodiment.

Optionally, in a possible implementation of this embodiment, the information transmission channel outside the website to which it belongs may include at least one of the following information transmission channels:

instant messaging transmission channels; and

Direct number transmission channel.

Optionally, in a possible implementation of this embodiment, the distribution unit 22 may be further configured to receive the user's second service message sent by the message source; correspondingly, the transmission unit 21, it may be further used to send the second service message to the user by using an information transmission channel outside the website to which it belongs.

Optionally, in a possible implementation of this embodiment, as shown in FIG. 3 , the device for processing business messages provided in this embodiment may further include a registration unit 31, configured to execute an account registration process to obtain A business account is used for the transmission unit to use the information transmission channel outside the website to which it belongs to transmit information.

The so-called second service processing message refers to relevant information used to indicate a certain service of the user registered on the website to which he belongs, for example, the account balance is 0 and so on. The second service processing message may include but not limited to at least one of text, image, audio, video, and animation, which is not specifically limited in this embodiment.

Those skilled in the art can clearly understand that for the convenience and brevity of the description, the specific working process of the above-described system, device and unit can refer to the corresponding process in the foregoing method embodiment, which will not be repeated here.

In the several embodiments provided by the present invention, it should be understood that the disclosed systems, devices and methods can be implemented in other ways. For example, the device embodiments described above are only illustrative. For example, the division of the units is only a logical function division. In actual implementation, there may be other division methods. For example, multiple units or components can be combined or May be integrated into another system, or some features may be ignored, or not implemented. In another point, the mutual coupling or direct coupling or communication connection shown or discussed may be through some interfaces, and the indirect coupling or communication connection of devices or units may be in electrical, mechanical or other forms.

The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place, or may be distributed to multiple network units. Part or all of the units can be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, each unit may exist separately physically, or two or more units may be integrated into one unit. The above-mentioned integrated units can be implemented in the form of hardware, or in the form of hardware plus software functional units.

The above-mentioned integrated units implemented in the form of software functional units may be stored in a computer-readable storage medium. The above-mentioned software functional units are stored in a storage medium, and include several instructions to make a computer device (which may be a personal computer, server, or network device, etc.) or a processor (processor) execute the methods described in various embodiments of the present invention. partial steps. The aforementioned storage media include: U disk, mobile hard disk, read-only memory (Read-Only Memory, ROM), random access memory (Random Access Memory, RAM), magnetic disk or optical disc and other media that can store program codes. .

Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that: it can still be Modifications are made to the technical solutions described in the foregoing embodiments, or equivalent replacements are made to some of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the various embodiments of the present invention.

Claims (12)

1. A method for processing business messages, comprising: Receive the user's first business message by using the information transmission channel outside the website to which it belongs; sending the first service message to a message source inside the website, so that the message source can perform service processing according to the first service message. 2. The method according to claim 1, wherein the first service message includes at least one of the following information: Text, images, audio, video, and animation. 3. The method according to claim 1, characterized in that before, at the same time or after receiving the user's first business message by using the information transmission channel outside the website to which it belongs, it also includes: receiving the second service message of the user sent by the message source; Send the second service message to the user by using an information transmission channel outside the website to which it belongs. 4. The method according to claim 1, wherein the method further comprises: Execute the account registration process to obtain a business account, which can be used to transmit information by using the information transmission channel outside the website to which it belongs. 5. The method according to claim 3, wherein the second service message includes at least one of the following information: Text, images, audio, video, and animation. 6. The method according to any one of claims 1-5, wherein the information transmission channel outside the website to which it belongs includes at least one of the following information transmission channels: instant messaging transmission channels; and Direct number transmission channel. 7. A processing device for business messages, characterized in that it comprises: A transmission unit, configured to receive the user's first business message by using an information transmission channel outside the website to which it belongs; A distributing unit, configured to send the first service message to a message source inside the website, so that the message source can perform service processing according to the first service message. 8. The device according to claim 7, wherein the first service message includes at least one of the following information: Text, images, audio, video, and animation. 9. The apparatus of claim 7, wherein: The distribution unit is also used for receiving the second service message of the user sent by the message source; The transmission unit is also used for Send the second service message to the user by using an information transmission channel outside the website to which it belongs. 10. The device according to claim 7, further comprising a registration unit for Executing an account registration process to obtain a business account for the transmission unit to transmit information using an information transmission channel outside the website to which it belongs. 11. The device according to claim 9, wherein the second service message includes at least one of the following information: Text, images, audio, video, and animation. 12. The device according to any one of claims 7-11, wherein the information transmission channel outside the website to which it belongs includes at least one of the following information transmission channels: instant messaging transmission channels; and Direct number transmission channel.