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AU2009262952B9 - Methods and apparatus for quality assessment of a field service operation - Google Patents

Methods and apparatus for quality assessment of a field service operation Download PDF

Info

Publication number
AU2009262952B9
AU2009262952B9 AU2009262952A AU2009262952A AU2009262952B9 AU 2009262952 B9 AU2009262952 B9 AU 2009262952B9 AU 2009262952 A AU2009262952 A AU 2009262952A AU 2009262952 A AU2009262952 A AU 2009262952A AU 2009262952 B9 AU2009262952 B9 AU 2009262952B9
Authority
AU
Australia
Prior art keywords
locate
information
quality assessment
ticket
technician
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
AU2009262952A
Other languages
English (en)
Other versions
AU2009262952A1 (en
AU2009262952B2 (en
Inventor
Curtis Chambers
Jeffrey Farr
Steven E. Nielsen
David Pennington
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
CertusView Techonologies LLC
Original Assignee
CertusView Techonologies LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US12/204,454 external-priority patent/US9659268B2/en
Application filed by CertusView Techonologies LLC filed Critical CertusView Techonologies LLC
Publication of AU2009262952A1 publication Critical patent/AU2009262952A1/en
Application granted granted Critical
Publication of AU2009262952B2 publication Critical patent/AU2009262952B2/en
Publication of AU2009262952B9 publication Critical patent/AU2009262952B9/en
Priority to AU2015201957A priority Critical patent/AU2015201957B2/en
Ceased legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/08—Construction

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Marketing (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Development Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Educational Administration (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Data Mining & Analysis (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Stored Programmes (AREA)
AU2009262952A 2008-06-27 2009-06-26 Methods and apparatus for quality assessment of a field service operation Ceased AU2009262952B9 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2015201957A AU2015201957B2 (en) 2008-06-27 2015-04-17 Methods and apparatus for quality assessment of a field service operation

Applications Claiming Priority (21)

Application Number Priority Date Filing Date Title
US7625308P 2008-06-27 2008-06-27
US61/076,253 2008-06-27
US12/204,454 US9659268B2 (en) 2008-02-12 2008-09-04 Ticket approval system for and method of performing quality control in field service applications
US12/204,454 2008-09-04
US10216908P 2008-10-02 2008-10-02
US10215108P 2008-10-02 2008-10-02
US10220508P 2008-10-02 2008-10-02
US10218608P 2008-10-02 2008-10-02
US61/102,186 2008-10-02
US61/102,205 2008-10-02
US61/102,151 2008-10-02
US61/102,169 2008-10-02
US15157409P 2009-02-11 2009-02-11
US15157809P 2009-02-11 2009-02-11
US61/151,578 2009-02-11
US61/151,574 2009-02-11
US18409209P 2009-06-04 2009-06-04
US61/184,092 2009-06-04
US22049109P 2009-06-25 2009-06-25
US61/220,491 2009-06-25
PCT/US2009/003810 WO2009158017A2 (fr) 2008-06-27 2009-06-26 Procédés et appareil permettant d'évaluer la qualité d'une opération de service technique sur le terrain

Related Child Applications (1)

Application Number Title Priority Date Filing Date
AU2015201957A Division AU2015201957B2 (en) 2008-06-27 2015-04-17 Methods and apparatus for quality assessment of a field service operation

Publications (3)

Publication Number Publication Date
AU2009262952A1 AU2009262952A1 (en) 2009-12-30
AU2009262952B2 AU2009262952B2 (en) 2015-02-12
AU2009262952B9 true AU2009262952B9 (en) 2015-02-19

Family

ID=41445147

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2009262952A Ceased AU2009262952B9 (en) 2008-06-27 2009-06-26 Methods and apparatus for quality assessment of a field service operation

Country Status (3)

Country Link
AU (1) AU2009262952B9 (fr)
CA (1) CA2729590C (fr)
WO (1) WO2009158017A2 (fr)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9659268B2 (en) 2008-02-12 2017-05-23 CertusVies Technologies, LLC Ticket approval system for and method of performing quality control in field service applications
US8612271B2 (en) 2008-10-02 2013-12-17 Certusview Technologies, Llc Methods and apparatus for analyzing locate and marking operations with respect to environmental landmarks
US9473626B2 (en) 2008-06-27 2016-10-18 Certusview Technologies, Llc Apparatus and methods for evaluating a quality of a locate operation for underground utility
US20090327024A1 (en) 2008-06-27 2009-12-31 Certusview Technologies, Llc Methods and apparatus for quality assessment of a field service operation
US9188453B2 (en) 2013-03-07 2015-11-17 Sas Institute Inc. Constrained service restoration with heuristics
US11481702B1 (en) * 2020-06-18 2022-10-25 MiView Integrated Solutions, LLC Worksite information management system
CN116958128B (zh) * 2023-09-18 2023-12-26 中南大学 基于深度学习的医学图像自动定位方法

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060085396A1 (en) * 2004-10-15 2006-04-20 Evans Scott A Ticket entry systems and methods
US20070219722A1 (en) * 2006-03-14 2007-09-20 Sawyer Tom Y Jr System and method for collecting and updating geographical data

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060282280A1 (en) * 2004-07-29 2006-12-14 Christian Stotz Ticket and data management
US20060206370A1 (en) * 2004-11-16 2006-09-14 Netspace Technology Llc. Smart work-force tool

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060085396A1 (en) * 2004-10-15 2006-04-20 Evans Scott A Ticket entry systems and methods
US20070219722A1 (en) * 2006-03-14 2007-09-20 Sawyer Tom Y Jr System and method for collecting and updating geographical data

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
Tetra Tech NUS, "Standard Operation Procedures", December 2003,, [retrieved on 27 July 2010]. Retreived from the Internet: , pp 8-11, 79-85 *

Also Published As

Publication number Publication date
WO2009158017A3 (fr) 2010-10-07
AU2009262952A1 (en) 2009-12-30
AU2009262952B2 (en) 2015-02-12
CA2729590A1 (fr) 2009-12-30
CA2729590C (fr) 2016-01-12
WO2009158017A2 (fr) 2009-12-30

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Legal Events

Date Code Title Description
SREP Specification republished
FGA Letters patent sealed or granted (standard patent)
MK14 Patent ceased section 143(a) (annual fees not paid) or expired