AU2002301202A1 - Streaming announcements to agents of an ACD - Google Patents

Streaming announcements to agents of an ACD

Info

Publication number: AU2002301202A1
Authority: AU; Australia
Prior art keywords: acd; announcements; streaming; agents; streaming announcements
Prior art date: 2001-09-28
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.): Granted

Application number

AU2002301202A

Other versions

AU2002301202B2 (en

Inventor

Robert T. Eitel

Michael C. Hollatz

Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)

Rockwell Firstpoint Contact Corp

Original Assignee

Rockwell Electronic Commerce Technologies LLC

Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)

2001-09-28

Filing date

2002-09-25

Publication date

2003-06-12

2001-09-28 Priority claimed from US09/966,688 external-priority patent/US6968368B2/en

2002-09-25 Application filed by Rockwell Electronic Commerce Technologies LLC filed Critical Rockwell Electronic Commerce Technologies LLC

2003-06-12 Publication of AU2002301202A1 publication Critical patent/AU2002301202A1/en

2005-04-14 Assigned to ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC reassignment ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC Request for Assignment Assignors: ROCKWELL ELECTRONIC COMMERCE CORPORATION

2007-03-15 Application granted granted Critical

2007-03-15 Publication of AU2002301202B2 publication Critical patent/AU2002301202B2/en

2022-09-25 Anticipated expiration legal-status Critical

Status Ceased legal-status Critical Current

Links

AU2002301202A 2001-09-28 2002-09-25 Streaming announcements to agents of an ACD Ceased AU2002301202B2 (en)

Applications Claiming Priority (2)

Application Number	Priority Date	Filing Date	Title
US09/966,688 US6968368B2 (en)	2001-09-28	2001-09-28	Streaming announcements to agents of an ACD
US09/966,688		2001-09-28

Publications (2)

Publication Number	Publication Date
AU2002301202A1 true AU2002301202A1 (en)	2003-06-12
AU2002301202B2 AU2002301202B2 (en)	2007-03-15

Family

ID=25511751

Family Applications (1)

Application Number	Title	Priority Date	Filing Date
AU2002301202A Ceased AU2002301202B2 (en)	2001-09-28	2002-09-25	Streaming announcements to agents of an ACD

Country Status (5)

Country	Link
US (1)	US6968368B2 (en)
EP (1)	EP1298902B1 (en)
AT (1)	ATE316735T1 (en)
AU (1)	AU2002301202B2 (en)
DE (1)	DE60208857D1 (en)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US7901291B2 (en) *	2001-09-28	2011-03-08	Igt	Gaming device operable with platform independent code and method
US7453830B2 (en) *	2002-09-05	2008-11-18	Rockwell Electronic Commerce Technologies, Llc	Internet architecture for software based ACD
US7274685B1 (en) *	2002-11-27	2007-09-25	Rockwell Electronic Commerce	System and method for recording incoming calls on demand in a transaction processing system
US7702094B2 (en) *	2004-11-30	2010-04-20	Aspect Software, Inc.	Method of storing information within an ACD
CN103152493B (en) *	2011-12-06	2015-08-12	中兴通讯股份有限公司	A kind of cloud position implementation method, system and cloud seat call end
EP3264852A4 (en) *	2015-05-18	2018-04-18	Huawei Technologies Co., Ltd.	Method for allocating ip address in d2d communication, and user equipment

Family Cites Families (12)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US5073890A (en) *	1988-12-30	1991-12-17	At&T Bell Laboratories	Remote agent operation for automatic call distributors
US5905776A (en) *	1996-04-04	1999-05-18	Siemens Information And Communication Networks, Inc.	System and method of co-ordinating communications for telecommuters
US6775264B1 (en) *	1997-03-03	2004-08-10	Webley Systems, Inc.	Computer, internet and telecommunications based network
US6351775B1 (en) *	1997-05-30	2002-02-26	International Business Machines Corporation	Loading balancing across servers in a computer network
US6061347A (en) *	1998-03-03	2000-05-09	Rockwell Semiconductor Systems, Inc.	ACD with packet data based agent interconnect
US6449734B1 (en) *	1998-04-17	2002-09-10	Microsoft Corporation	Method and system for discarding locally committed transactions to ensure consistency in a server cluster
GB2389994B (en) *	1998-05-05	2004-02-11	Mitel Knowledge Corp	Communications system and method
US6754327B1 (en) *	1998-08-19	2004-06-22	Rockwell Electronic Commerce Technologies, Llc	Standalone ACD system with native signaling system 7 capability
US6092178A (en) *	1998-09-03	2000-07-18	Sun Microsystems, Inc.	System for responding to a resource request
EP1153502A1 (en) *	1999-02-17	2001-11-14	ECI Telecom Ltd.	A call-center with agents that are distributed over the internet
US6633636B1 (en) *	1999-05-28	2003-10-14	Sprint Spectrum L.P.	Integrated wireless and private branch exchange communication network
US6606643B1 (en) *	2000-01-04	2003-08-12	International Business Machines Corporation	Method of automatically selecting a mirror server for web-based client-host interaction

2001
- 2001-09-28 US US09/966,688 patent/US6968368B2/en not_active Expired - Lifetime
2002
- 2002-09-25 AU AU2002301202A patent/AU2002301202B2/en not_active Ceased
- 2002-09-26 AT AT02090345T patent/ATE316735T1/en not_active IP Right Cessation
- 2002-09-26 EP EP02090345A patent/EP1298902B1/en not_active Expired - Lifetime
- 2002-09-26 DE DE60208857T patent/DE60208857D1/en not_active Expired - Lifetime

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