AU2002300735A1 - Agent desktop management system with agent training - Google Patents

Agent desktop management system with agent training

Info

Publication number: AU2002300735A1
Authority: AU; Australia
Prior art keywords: agent; management system; training; desktop management; agent desktop
Prior art date: 2001-08-28
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.): Granted

Application number

AU2002300735A

Other versions

AU2002300735B2 (en

Inventor

Anthony Dezonno

Robert T. Eitel

Michael C. Hollatz

Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)

Rockwell Firstpoint Contact Corp

Original Assignee

Rockwell Electronic Commerce Corp

Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)

2001-08-28

Filing date

2002-08-26

Publication date

2003-06-12

2001-08-28 Priority claimed from US09/941,046 external-priority patent/US7386467B2/en

2002-08-26 Application filed by Rockwell Electronic Commerce Corp filed Critical Rockwell Electronic Commerce Corp

2003-06-12 Publication of AU2002300735A1 publication Critical patent/AU2002300735A1/en

2007-07-19 Application granted granted Critical

2007-07-19 Publication of AU2002300735B2 publication Critical patent/AU2002300735B2/en

2022-08-26 Anticipated expiration legal-status Critical

Status Ceased legal-status Critical Current

Links

AU2002300735A 2001-08-28 2002-08-26 Agent desktop management system with agent training Ceased AU2002300735B2 (en)

Applications Claiming Priority (2)

Application Number	Priority Date	Filing Date	Title
US09941046		2001-08-28
US09/941,046 US7386467B2 (en)	2001-08-28	2001-08-28	Apparatus and method of maintaining and improving agent performance

Publications (2)

Publication Number	Publication Date
AU2002300735A1 true AU2002300735A1 (en)	2003-06-12
AU2002300735B2 AU2002300735B2 (en)	2007-07-19

Family

ID=25475846

Family Applications (1)

Application Number	Title	Priority Date	Filing Date
AU2002300735A Ceased AU2002300735B2 (en)	2001-08-28	2002-08-26	Agent desktop management system with agent training

Country Status (5)

Country	Link
US (1)	US7386467B2 (en)
EP (1)	EP1289245B1 (en)
AT (1)	ATE504158T1 (en)
AU (1)	AU2002300735B2 (en)
DE (1)	DE60239583D1 (en)

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2001
- 2001-08-28 US US09/941,046 patent/US7386467B2/en not_active Expired - Lifetime
2002
- 2002-08-19 DE DE60239583T patent/DE60239583D1/en not_active Expired - Lifetime
- 2002-08-19 EP EP02090294A patent/EP1289245B1/en not_active Expired - Lifetime
- 2002-08-19 AT AT02090294T patent/ATE504158T1/en not_active IP Right Cessation
- 2002-08-26 AU AU2002300735A patent/AU2002300735B2/en not_active Ceased

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