AU2002227139A1 - Remote manual, maintenance, and diagnostic services for networked electronic devices - Google Patents
Remote manual, maintenance, and diagnostic services for networked electronic devicesInfo
- Publication number
- AU2002227139A1 AU2002227139A1 AU2002227139A AU2713902A AU2002227139A1 AU 2002227139 A1 AU2002227139 A1 AU 2002227139A1 AU 2002227139 A AU2002227139 A AU 2002227139A AU 2713902 A AU2713902 A AU 2713902A AU 2002227139 A1 AU2002227139 A1 AU 2002227139A1
- Authority
- AU
- Australia
- Prior art keywords
- maintenance
- electronic devices
- remote manual
- networked electronic
- diagnostic services
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
- 238000012423 maintenance Methods 0.000 title 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2807—Exchanging configuration information on appliance services in a home automation network
- H04L12/281—Exchanging configuration information on appliance services in a home automation network indicating a format for calling an appliance service function in a home automation network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2805—Home Audio Video Interoperability [HAVI] networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
- H04L12/2818—Controlling appliance services of a home automation network by calling their functionalities from a device located outside both the home and the home network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
- H04L12/2821—Avoiding conflicts related to the use of home appliances
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2823—Reporting information sensed by appliance or service execution status of appliance services in a home automation network
- H04L12/2825—Reporting to a device located outside the home and the home network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/34—Network arrangements or protocols for supporting network services or applications involving the movement of software or configuration parameters
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/40—Network security protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/283—Processing of data at an internetworking point of a home automation network
- H04L12/2836—Protocol conversion between an external network and a home network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L2012/284—Home automation networks characterised by the type of medium used
- H04L2012/2841—Wireless
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L2012/284—Home automation networks characterised by the type of medium used
- H04L2012/2845—Telephone line
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L2012/2847—Home automation networks characterised by the type of home appliance used
- H04L2012/285—Generic home appliances, e.g. refrigerators
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
- Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10S707/00—Data processing: database and file management or data structures
- Y10S707/99941—Database schema or data structure
- Y10S707/99942—Manipulating data structure, e.g. compression, compaction, compilation
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
- Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10S707/00—Data processing: database and file management or data structures
- Y10S707/99941—Database schema or data structure
- Y10S707/99943—Generating database or data structure, e.g. via user interface
Landscapes
- Engineering & Computer Science (AREA)
- Automation & Control Theory (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Computer Security & Cryptography (AREA)
- Multimedia (AREA)
- Computer And Data Communications (AREA)
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US09/705,478 US7260597B1 (en) | 2000-11-02 | 2000-11-02 | Remote manual, maintenance, and diagnostic services for networked electronic devices |
| US09705478 | 2000-11-02 | ||
| PCT/US2001/045597 WO2002037299A1 (en) | 2000-11-02 | 2001-10-30 | Remote manual, maintenance, and diagnostic services for networked electronic devices |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| AU2002227139A1 true AU2002227139A1 (en) | 2002-05-15 |
Family
ID=24833637
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| AU2002227139A Abandoned AU2002227139A1 (en) | 2000-11-02 | 2001-10-30 | Remote manual, maintenance, and diagnostic services for networked electronic devices |
Country Status (3)
| Country | Link |
|---|---|
| US (1) | US7260597B1 (en) |
| AU (1) | AU2002227139A1 (en) |
| WO (1) | WO2002037299A1 (en) |
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| US5771354A (en) * | 1993-11-04 | 1998-06-23 | Crawford; Christopher M. | Internet online backup system provides remote storage for customers using IDs and passwords which were interactively established when signing up for backup services |
| US5594663A (en) * | 1995-01-23 | 1997-01-14 | Hewlett-Packard Company | Remote diagnostic tool |
| US5678002A (en) * | 1995-07-18 | 1997-10-14 | Microsoft Corporation | System and method for providing automated customer support |
| DE69729826T2 (en) * | 1996-05-30 | 2004-11-25 | Matsushita Electric Industrial Co., Ltd., Kadoma | Device for transmitting data, method and device for receiving data and communication system |
| JPH10222374A (en) * | 1996-10-28 | 1998-08-21 | Altera Corp | Method for providing remote software technical assistance |
| US6473788B1 (en) * | 1996-11-15 | 2002-10-29 | Canon Kabushiki Kaisha | Remote maintenance and servicing of a network peripheral device over the world wide web |
| US6003078A (en) * | 1996-11-15 | 1999-12-14 | Canon Information Systems, Inc. | Automatic service requests over the world wide web |
| US6023507A (en) * | 1997-03-17 | 2000-02-08 | Sun Microsystems, Inc. | Automatic remote computer monitoring system |
| KR100234204B1 (en) * | 1997-05-15 | 1999-12-15 | 윤종용 | After service system using internet |
| EP1471690B1 (en) * | 1997-06-25 | 2006-10-18 | Samsung Electronics Co., Ltd. | Method and apparatus for communicating in a home network |
| US5961561A (en) * | 1997-08-14 | 1999-10-05 | Invacare Corporation | Method and apparatus for remote maintenance, troubleshooting, and repair of a motorized wheelchair |
| US5964891A (en) * | 1997-08-27 | 1999-10-12 | Hewlett-Packard Company | Diagnostic system for a distributed data access networked system |
| US6167448A (en) * | 1998-06-11 | 2000-12-26 | Compaq Computer Corporation | Management event notification system using event notification messages written using a markup language |
| US6647532B1 (en) * | 1998-10-29 | 2003-11-11 | Dell Usa L.P. | Built-in automatic customer identifier when connecting to a vendor website |
| US6694314B1 (en) * | 1998-12-18 | 2004-02-17 | Motive Communications, Inc. | Technical support chain automation with guided self-help capability via a system-supplied search string |
| DE19914829A1 (en) * | 1999-04-01 | 2001-01-11 | Siemens Ag | System and method for in particular graphic monitoring and / or remote control of stationary and / or mobile devices |
| US6321262B1 (en) * | 1999-02-04 | 2001-11-20 | Dell Usa, L.P. | System and method for identification and streamlined access to online services |
| US6505243B1 (en) * | 1999-06-02 | 2003-01-07 | Intel Corporation | Automatic web-based detection and display of product installation help information |
| US6539499B1 (en) * | 1999-10-06 | 2003-03-25 | Dell Usa, L.P. | Graphical interface, method, and system for the provision of diagnostic and support services in a computer system |
| US6371765B1 (en) * | 1999-11-09 | 2002-04-16 | Mciworldcom, Inc. | Interactive computer-based training system and method |
| US6853958B1 (en) * | 2000-06-30 | 2005-02-08 | Integrex | System and method for collecting and disseminating household information and for coordinating repair and maintenance services |
-
2000
- 2000-11-02 US US09/705,478 patent/US7260597B1/en not_active Expired - Lifetime
-
2001
- 2001-10-30 WO PCT/US2001/045597 patent/WO2002037299A1/en not_active Ceased
- 2001-10-30 AU AU2002227139A patent/AU2002227139A1/en not_active Abandoned
Also Published As
| Publication number | Publication date |
|---|---|
| WO2002037299A1 (en) | 2002-05-10 |
| US7260597B1 (en) | 2007-08-21 |
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