AU2001262259A1 - Method and system for providing support to a mobile communications unit - Google Patents
Method and system for providing support to a mobile communications unitInfo
- Publication number
- AU2001262259A1 AU2001262259A1 AU2001262259A AU6225901A AU2001262259A1 AU 2001262259 A1 AU2001262259 A1 AU 2001262259A1 AU 2001262259 A AU2001262259 A AU 2001262259A AU 6225901 A AU6225901 A AU 6225901A AU 2001262259 A1 AU2001262259 A1 AU 2001262259A1
- Authority
- AU
- Australia
- Prior art keywords
- mobile communications
- communications unit
- providing support
- providing
- support
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
- 238000000034 method Methods 0.000 title 1
- 238000010295 mobile communication Methods 0.000 title 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/24—Arrangements for testing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/72406—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by software upgrading or downloading
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Human Computer Interaction (AREA)
- Mobile Radio Communication Systems (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (5)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| EP00610059 | 2000-06-09 | ||
| EP00610059A EP1162852A1 (en) | 2000-06-09 | 2000-06-09 | Method and system for providing support to a mobile communications unit |
| US21091900P | 2000-06-12 | 2000-06-12 | |
| US60210919 | 2000-06-12 | ||
| PCT/EP2001/005018 WO2001095652A1 (en) | 2000-06-09 | 2001-05-04 | Method and system for providing support to a mobile communications unit |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| AU2001262259A1 true AU2001262259A1 (en) | 2001-12-17 |
Family
ID=26073694
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| AU2001262259A Abandoned AU2001262259A1 (en) | 2000-06-09 | 2001-05-04 | Method and system for providing support to a mobile communications unit |
Country Status (4)
| Country | Link |
|---|---|
| US (1) | US20010053688A1 (en) |
| JP (1) | JP2003536292A (en) |
| AU (1) | AU2001262259A1 (en) |
| WO (1) | WO2001095652A1 (en) |
Families Citing this family (36)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20030069750A1 (en) * | 2000-08-11 | 2003-04-10 | Sony Corporation | System for automatic device registration |
| JP3851071B2 (en) * | 2000-09-27 | 2006-11-29 | 富士通株式会社 | Mobile terminal remote control method |
| US7401320B2 (en) * | 2000-11-17 | 2008-07-15 | Hewlett-Packard Development Company, L.P. | Operator network that routes customer care calls based on subscriber/device profile and CSR skill set |
| US8479189B2 (en) | 2000-11-17 | 2013-07-02 | Hewlett-Packard Development Company, L.P. | Pattern detection preprocessor in an electronic device update generation system |
| US7409685B2 (en) | 2002-04-12 | 2008-08-05 | Hewlett-Packard Development Company, L.P. | Initialization and update of software and/or firmware in electronic devices |
| US7047004B1 (en) * | 2001-06-11 | 2006-05-16 | Bellsouth Intellectual Property Corporation | Virtual Technician for providing technical support for manipulation of radiotelephones |
| GB2378852B (en) * | 2001-08-13 | 2005-07-13 | Nec Technologies | Data logging system |
| US6973482B2 (en) * | 2001-10-01 | 2005-12-06 | Microsoft Corporation | Remote assistance |
| US8347104B2 (en) * | 2001-12-26 | 2013-01-01 | Research In Motion Limited | Security interface for a mobile device |
| US9134989B2 (en) * | 2002-01-31 | 2015-09-15 | Qualcomm Incorporated | System and method for updating dataset versions resident on a wireless device |
| US9813514B2 (en) | 2002-06-12 | 2017-11-07 | Good Technology Holdings Limited | Information repository system including a wireless device and related method |
| US20040068724A1 (en) * | 2002-08-30 | 2004-04-08 | Gardner Richard Wayne | Server processing for updating dataset versions resident on a wireless device |
| US9092286B2 (en) | 2002-12-20 | 2015-07-28 | Qualcomm Incorporated | System to automatically process components on a device |
| US20040203755A1 (en) * | 2003-04-11 | 2004-10-14 | Jeffrey Brunet | Mobile care framework |
| US8555273B1 (en) | 2003-09-17 | 2013-10-08 | Palm. Inc. | Network for updating electronic devices |
| US8626146B2 (en) * | 2003-10-29 | 2014-01-07 | Qualcomm Incorporated | Method, software and apparatus for performing actions on a wireless device using action lists and versioning |
| US20050148329A1 (en) * | 2003-12-01 | 2005-07-07 | Jeffrey Brunet | Smartphone profiler system and method |
| PT1542485E (en) * | 2003-12-11 | 2006-10-31 | Swisscom Mobile Ag | SYSTEM, METHOD AND DEVICE FOR DISTANCE ASSISTANCE OF SUBSCRIBERS OF A MOVEL NETWORK |
| US7643826B2 (en) * | 2004-01-07 | 2010-01-05 | Hewlett-Packard Development Company, L.P. | Mobile care engine system |
| US7904895B1 (en) | 2004-04-21 | 2011-03-08 | Hewlett-Packard Develpment Company, L.P. | Firmware update in electronic devices employing update agent in a flash memory card |
| US8526940B1 (en) | 2004-08-17 | 2013-09-03 | Palm, Inc. | Centralized rules repository for smart phone customer care |
| EP1670267A1 (en) * | 2004-12-13 | 2006-06-14 | Sony Ericsson Mobile Communications AB | Simplified servicing of a portable communication device |
| US7828216B2 (en) | 2005-03-11 | 2010-11-09 | Qualcomm Incorporated | Methods and apparatus for providing on-demand assistance for a wireless device |
| US7620392B1 (en) * | 2006-02-27 | 2009-11-17 | Good Technology, Inc. | Method and system for distributing and updating software in wireless devices |
| US7702322B1 (en) | 2006-02-27 | 2010-04-20 | Good Technology, Llc | Method and system for distributing and updating software in wireless devices |
| WO2007146710A2 (en) | 2006-06-08 | 2007-12-21 | Hewlett-Packard Development Company, L.P. | Device management in a network |
| US8752044B2 (en) | 2006-07-27 | 2014-06-10 | Qualcomm Incorporated | User experience and dependency management in a mobile device |
| US8010959B2 (en) * | 2006-11-29 | 2011-08-30 | Sony Ericsson Mobile Communications Ab | System and method for updating device drivers |
| US8209677B2 (en) * | 2007-05-21 | 2012-06-26 | Sony Corporation | Broadcast download system via broadband power line communication |
| BRPI0812543A2 (en) | 2007-06-19 | 2015-09-29 | Qualcomm Inc | Methods and Appliance for Data Set Synchronization in a Wireless Environment |
| DE102008000980B4 (en) * | 2008-04-03 | 2011-04-28 | Hilti Aktiengesellschaft | Method for configuring a device electronics of a hand-held implement |
| US8971884B2 (en) | 2008-09-30 | 2015-03-03 | At&T Mobility Ii Llc | Rejection notification to a universal integrated circuit card |
| US8837699B2 (en) * | 2008-10-01 | 2014-09-16 | The Nielsen Company (Us), Llc | Methods and apparatus to monitor subscriber activity |
| US8369826B2 (en) * | 2009-03-18 | 2013-02-05 | The Nielsen Company (Us), Llc | Methods and apparatus to identify wireless subscriber activity status |
| US8107945B2 (en) * | 2009-03-31 | 2012-01-31 | Cellco Partnership | Wireless device remote recovery |
| JP5803781B2 (en) * | 2012-03-30 | 2015-11-04 | 日本電気株式会社 | Information processing device |
Family Cites Families (20)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| SE469460B (en) * | 1991-11-27 | 1993-07-05 | Televerket | PROCEDURE AND DEVICE FOR TERMINAL-ORIENTED QUALITY MONITORING IN THE TELECOMMUNICATIONS |
| ES2080659B1 (en) * | 1993-10-29 | 1997-06-01 | Alcatel Standard Electrica | PROCEDURE TO PERFORM SUPERVISION, MAINTENANCE AND CONTROL OPERATIONS IN FIXED CELL NETWORKS AND MEANS TO CARRY IT OUT. |
| JP3404965B2 (en) * | 1995-02-28 | 2003-05-12 | ソニー株式会社 | Portable terminal device and portable terminal diagnosis method |
| US5805666A (en) * | 1995-02-28 | 1998-09-08 | Sony Corporation | Method of and apparatus for diagnosing personal communication system |
| FI955188A7 (en) * | 1995-10-30 | 1997-06-24 | Nokia Corp | Mobile device software maintenance |
| US5819177A (en) * | 1996-03-20 | 1998-10-06 | Dynamic Telecommunications, Inc. | Fixed wireless terminals with network management method and apparatus |
| AU6302998A (en) * | 1997-02-25 | 1998-09-18 | Harris Corporation | Customer service representative interactive system for diagnosing and resolving problems in the operation and use of wireless telecommunication equipment |
| US6009153A (en) * | 1997-05-23 | 1999-12-28 | Lucent Technologies Inc. | Electronic devices and programming methods therefor |
| CA2246130C (en) * | 1997-09-04 | 2003-01-14 | Mitel Corporation | Web based help desk |
| US20010049263A1 (en) * | 1998-03-26 | 2001-12-06 | Xiang Zhang | Automatic station/system configuration monitoring and error tracking system and software upgrade tool kit |
| JPH11331923A (en) * | 1998-05-20 | 1999-11-30 | Hitachi Commun Syst Inc | Mobile communication terminal failure diagnosis system |
| JP2000023230A (en) * | 1998-06-26 | 2000-01-21 | Mitsubishi Electric Corp | Remote maintenance system and remote maintenance method |
| US6317596B1 (en) * | 1998-10-20 | 2001-11-13 | Denso Corporation | Error detecting and reporting system in a wireless communication network |
| US6393274B1 (en) * | 1999-06-08 | 2002-05-21 | Nokia Mobile Phones, Ltd. | Wireless telecommunication system having subscriber advanced personal service |
| US6539499B1 (en) * | 1999-10-06 | 2003-03-25 | Dell Usa, L.P. | Graphical interface, method, and system for the provision of diagnostic and support services in a computer system |
| KR100672396B1 (en) * | 1999-12-28 | 2007-01-23 | 엘지전자 주식회사 | Post Service Method of Mobile Terminal |
| US6356841B1 (en) * | 1999-12-29 | 2002-03-12 | Bellsouth Intellectual Property Corporation | G.P.S. management system |
| US20010051890A1 (en) * | 2000-03-17 | 2001-12-13 | Raleigh Burgess | Systems and methods for providing remote support via productivity centers |
| US6757521B1 (en) * | 2000-06-12 | 2004-06-29 | I/O Controls Corporation | Method and system for locating and assisting portable devices performing remote diagnostic analysis of a control network |
| US6895428B2 (en) * | 2001-01-21 | 2005-05-17 | Ericsson Inc. | Method of storing e-mail address information on a SIM card |
-
2001
- 2001-05-04 JP JP2002501825A patent/JP2003536292A/en active Pending
- 2001-05-04 AU AU2001262259A patent/AU2001262259A1/en not_active Abandoned
- 2001-05-04 WO PCT/EP2001/005018 patent/WO2001095652A1/en not_active Ceased
- 2001-06-08 US US09/875,996 patent/US20010053688A1/en not_active Abandoned
Also Published As
| Publication number | Publication date |
|---|---|
| US20010053688A1 (en) | 2001-12-20 |
| WO2001095652A1 (en) | 2001-12-13 |
| JP2003536292A (en) | 2003-12-02 |
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