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AU2001262259A1 - Method and system for providing support to a mobile communications unit - Google Patents

Method and system for providing support to a mobile communications unit

Info

Publication number
AU2001262259A1
AU2001262259A1 AU2001262259A AU6225901A AU2001262259A1 AU 2001262259 A1 AU2001262259 A1 AU 2001262259A1 AU 2001262259 A AU2001262259 A AU 2001262259A AU 6225901 A AU6225901 A AU 6225901A AU 2001262259 A1 AU2001262259 A1 AU 2001262259A1
Authority
AU
Australia
Prior art keywords
mobile communications
communications unit
providing support
providing
support
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001262259A
Inventor
Frederik Oijer
Marten Rignell
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Telefonaktiebolaget LM Ericsson AB
Original Assignee
Telefonaktiebolaget LM Ericsson AB
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from EP00610059A external-priority patent/EP1162852A1/en
Application filed by Telefonaktiebolaget LM Ericsson AB filed Critical Telefonaktiebolaget LM Ericsson AB
Publication of AU2001262259A1 publication Critical patent/AU2001262259A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W24/00Supervisory, monitoring or testing arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/24Arrangements for testing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/72Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72406User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by software upgrading or downloading

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Human Computer Interaction (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
AU2001262259A 2000-06-09 2001-05-04 Method and system for providing support to a mobile communications unit Abandoned AU2001262259A1 (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
EP00610059 2000-06-09
EP00610059A EP1162852A1 (en) 2000-06-09 2000-06-09 Method and system for providing support to a mobile communications unit
US21091900P 2000-06-12 2000-06-12
US60210919 2000-06-12
PCT/EP2001/005018 WO2001095652A1 (en) 2000-06-09 2001-05-04 Method and system for providing support to a mobile communications unit

Publications (1)

Publication Number Publication Date
AU2001262259A1 true AU2001262259A1 (en) 2001-12-17

Family

ID=26073694

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001262259A Abandoned AU2001262259A1 (en) 2000-06-09 2001-05-04 Method and system for providing support to a mobile communications unit

Country Status (4)

Country Link
US (1) US20010053688A1 (en)
JP (1) JP2003536292A (en)
AU (1) AU2001262259A1 (en)
WO (1) WO2001095652A1 (en)

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US8555273B1 (en) 2003-09-17 2013-10-08 Palm. Inc. Network for updating electronic devices
US8626146B2 (en) * 2003-10-29 2014-01-07 Qualcomm Incorporated Method, software and apparatus for performing actions on a wireless device using action lists and versioning
US20050148329A1 (en) * 2003-12-01 2005-07-07 Jeffrey Brunet Smartphone profiler system and method
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US7828216B2 (en) 2005-03-11 2010-11-09 Qualcomm Incorporated Methods and apparatus for providing on-demand assistance for a wireless device
US7620392B1 (en) * 2006-02-27 2009-11-17 Good Technology, Inc. Method and system for distributing and updating software in wireless devices
US7702322B1 (en) 2006-02-27 2010-04-20 Good Technology, Llc Method and system for distributing and updating software in wireless devices
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US8752044B2 (en) 2006-07-27 2014-06-10 Qualcomm Incorporated User experience and dependency management in a mobile device
US8010959B2 (en) * 2006-11-29 2011-08-30 Sony Ericsson Mobile Communications Ab System and method for updating device drivers
US8209677B2 (en) * 2007-05-21 2012-06-26 Sony Corporation Broadcast download system via broadband power line communication
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US8369826B2 (en) * 2009-03-18 2013-02-05 The Nielsen Company (Us), Llc Methods and apparatus to identify wireless subscriber activity status
US8107945B2 (en) * 2009-03-31 2012-01-31 Cellco Partnership Wireless device remote recovery
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Also Published As

Publication number Publication date
US20010053688A1 (en) 2001-12-20
WO2001095652A1 (en) 2001-12-13
JP2003536292A (en) 2003-12-02

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