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MX2024008033A - Aparatos, metodos implementados por computadora y productos de programas de computadora para mejorar la seleccion y provision de objetos de datos de soporte operativo. - Google Patents

Aparatos, metodos implementados por computadora y productos de programas de computadora para mejorar la seleccion y provision de objetos de datos de soporte operativo.

Info

Publication number
MX2024008033A
MX2024008033A MX2024008033A MX2024008033A MX2024008033A MX 2024008033 A MX2024008033 A MX 2024008033A MX 2024008033 A MX2024008033 A MX 2024008033A MX 2024008033 A MX2024008033 A MX 2024008033A MX 2024008033 A MX2024008033 A MX 2024008033A
Authority
MX
Mexico
Prior art keywords
operational support
support data
computer
apparatuses
provision
Prior art date
Application number
MX2024008033A
Other languages
English (en)
Inventor
Nathaniel Ripoli
Rachita Singh
Scott Mckinley
Original Assignee
Assurant Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Assurant Inc filed Critical Assurant Inc
Publication of MX2024008033A publication Critical patent/MX2024008033A/es

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/14—Network analysis or design
    • H04L41/149—Network analysis or design for prediction of maintenance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
    • H04L41/5074—Handling of user complaints or trouble tickets
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2457—Query processing with adaptation to user needs
    • G06F16/24575—Query processing with adaptation to user needs using context
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/335—Filtering based on additional data, e.g. user or group profiles
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2823—Reporting information sensed by appliance or service execution status of appliance services in a home automation network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/16—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks using machine learning or artificial intelligence
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/22—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks comprising specially adapted graphical user interfaces [GUI]

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Software Systems (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • General Engineering & Computer Science (AREA)
  • General Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Human Computer Interaction (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Accounting & Taxation (AREA)
  • Quality & Reliability (AREA)
  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)
  • Computer And Data Communications (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Automation & Control Theory (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Stored Programmes (AREA)
  • Computing Systems (AREA)

Abstract

Las modalidades de la presente descripción proporcionan la identificación y salida de objetos de datos de soporte operativo previstos mejorados. Las modalidades utilizan conjuntos de datos particulares e implementaciones de modelos de datos para identificar y seleccionar objetos de datos de soporte operativo previstos determinados como asociados con la mayor confianza para ayudar a resolver un malfuncionamiento particular que afecta a un dispositivo en red en una red de comunicaciones doméstica dinámica. Tales modalidades permiten la resolución del malfuncionamiento, utilizando los objetos de datos de soporte operativo previstos, con tasas de éxito mejoradas y sin requerir la modalidad de procesos de soporte adicionales y/o alternativos.
MX2024008033A 2021-12-30 2022-12-28 Aparatos, metodos implementados por computadora y productos de programas de computadora para mejorar la seleccion y provision de objetos de datos de soporte operativo. MX2024008033A (es)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US202163266214P 2021-12-30 2021-12-30
PCT/US2022/082473 WO2023129962A1 (en) 2021-12-30 2022-12-28 Apparatuses, computer-implemented methods, and computer program products for improved selection and provision of operational support data objects

Publications (1)

Publication Number Publication Date
MX2024008033A true MX2024008033A (es) 2024-07-15

Family

ID=86991635

Family Applications (1)

Application Number Title Priority Date Filing Date
MX2024008033A MX2024008033A (es) 2021-12-30 2022-12-28 Aparatos, metodos implementados por computadora y productos de programas de computadora para mejorar la seleccion y provision de objetos de datos de soporte operativo.

Country Status (8)

Country Link
US (2) US12307272B2 (es)
EP (1) EP4457985A4 (es)
JP (1) JP2025501228A (es)
KR (1) KR20240130775A (es)
AU (1) AU2022423997A1 (es)
CA (1) CA3242610A1 (es)
MX (1) MX2024008033A (es)
WO (1) WO2023129962A1 (es)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
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Also Published As

Publication number Publication date
CA3242610A1 (en) 2023-07-06
WO2023129962A1 (en) 2023-07-06
US20230214244A1 (en) 2023-07-06
EP4457985A1 (en) 2024-11-06
US20250377917A1 (en) 2025-12-11
AU2022423997A1 (en) 2024-07-11
JP2025501228A (ja) 2025-01-17
EP4457985A4 (en) 2025-12-10
KR20240130775A (ko) 2024-08-29
US12307272B2 (en) 2025-05-20

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