Salah et al., 2016 - Google Patents
A model for incident tickets correlation in network managementSalah et al., 2016
View PDF- Document ID
- 361360043153083741
- Author
- Salah S
- Maciá-Fernández G
- Díaz-Verdejo J
- Sánchez-Casado L
- Publication year
- Publication venue
- Journal of Network and Systems Management
External Links
Snippet
Abstract In Information Technology Service Management (ITSM), network management teams typically use an Incident Ticket System (ITS) as a tool to track, troubleshoot, and coordinate the resolution of network incidents that occur during the daily operation of the …
- 238000000034 method 0 abstract description 93
Classifications
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- G06Q10/00—Administration; Management
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- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
- G06Q10/063—Operations research or analysis
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- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
- G06Q10/063—Operations research or analysis
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