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Partovi, 2001 - Google Patents

An analytic model to quantify strategic service vision

Partovi, 2001

Document ID
16838104852271224442
Author
Partovi F
Publication year
Publication venue
International Journal of Service Industry Management

External Links

Snippet

This article presents an analytical method for quantifying Heskett's “Strategic service vision”. The model, which is based on quality function deployment (QFD), and benchmarking, starts with two matrices in series to relate market segments, service concepts, and various …
Continue reading at www.emerald.com (other versions)

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