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Fikry et al., 2023 - Google Patents

Implementation of Business Process Reengineering To Minimize Customer Complaints

Fikry et al., 2023

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Document ID
7733624690820466565
Author
Fikry M
Rozas I
Amin F
Publication year
Publication venue
Return: Study of Management, Economic and Bussines

External Links

Snippet

Abstract Service in an organization is highly correlated with the level of customer satisfaction with the quality of service provided. From this activity, improvements will be made to the Business Processing Reengineering method so that the business process can run properly …
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Classifications

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    • G06Q10/00Administration; Management
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