I returned my Nike order (G10189828783) using Nike’s own return label, in the original box the shoes came in. The return was sent through PostNord, and I have full tracking and confirmation that it was delivered to Nike’s return address.

The package had the exact same dimensions and weight as the one I received from Nike:
📦 36 x 25 x 14 cm – 1.4 kg
Still, ESW (Nike’s return partner) claimed I returned a "non-Nike item" and denied the refund.

This is completely false. I returned the correct Nike shoes, unworn, with tags, in their original packaging. I followed all instructions, provided all proof – but still, the return was rejected.

I contacted ESW with all the documentation, but they refused to help and just told me to “contact Nike.”
And Nike? They won’t respond at all. I’ve reached out to them multiple times through every possible channel, but they’ve ignored me completely.

So I’ve lost both the shoes and my money – and I’ve been treated like I’m trying to scam them.

After looking at reviews online, I’ve found dozens of other customers experiencing the exact same thing – being blamed for sending “wrong” or “empty” boxes, even when tracking and weight prove otherwise.

This is not just bad service – it’s fraud. I strongly advise anyone thinking of buying from Nike.com to reconsider. Their returns process is broken, and if something goes wrong, you’re on your own.

Edit 20/05: ESW Support is of no help. They are still accusing me of returning non-Nike shoes. Nike support also accuses me of this, and Klarna is of no help, and told me I need to pay. So now I don't have any shoes, plus I need to pay...