Dette er lureri! Styr unna
Dette er lureri! Jeg ønsket å benytte meg av fornøyd-garanti umiddelbart etter å ha åpnet pakken og sett at dette var et ordinært massasje-apparat. Fikk da beskjed om å sende før-og etterbilder, så skulle de vurdere søknaden min. Videre at dette var et hygienisk produkt og dermed ikke mulig å returnert når forseglingen var brutt. Det er villedende fornøydhet garantier
Svar fra Nordic Sculpt
Dear Nina,
I’ve just read your review on Trustpilot, and I want to apologize for the frustration you've experienced. I can completely understand how disappointing it must be to feel misled, especially when you were eager to make use of our satisfaction guarantee.
I’d like to clarify that our 100-day Money-back Guarantee is designed to allow customers to request a refund if they don’t see results after using the BodySculpt 1.0 for the full 100 days. In order to process the refund, we do ask for timestamped before-and-after photos showing the body area treated with the device. I understand that this may not have been clear, and I’m truly sorry for any confusion caused.
That said, you’ve already expressed dissatisfaction with the product, and I want to make sure you’re taken care of. I’d be happy to process a full refund for you without requiring the before-and-after photos, given the situation.
However, I wasn’t able to locate your order or account in our system. Could you please provide your order number or the email address used when placing the order? As soon as I have that, I will personally ensure your refund is issued right away.
Thank you for bringing this to my attention. I’m genuinely sorry for how things have been handled, and I look forward to resolving this for you.
Wishing you a smooth rest of your Monday.
Warm regards,
Arnold
Customer Service Manager at NordicSculpt