Artsiom S.

Hi!
Below I present to your attention my experience of ordering in this online store.
On 12/16/2024 I placed and paid for an order on this site: Garmin Fenix ​​8, 47 mm Amoled. The payment was charged to my card, and this store began sending me emails confirming and preparing my order, and they also sent me an invoice for the purchase.
And on December 17, 2024 they sent me a letter with the following content:
«Unfortunately we cannot ship to your country due to the current political situation.
We apologize for the inconvenience.
We would like to know if you have an alternative address where you can ship the parcel to.
Please let us know.»

OK. I wrote to them the address of my friend in another country, and this is what they answered me:
"Thank you for your reply.
Unfortunately changing the country to an EU one means that the VAT amount of the destination country must be paid and therefore we are obliged to cancel this order.
We apologize for the inconvenience.
We kindly ask you to replace the order with the correct destination country so that the payment of the VAT can be done.
Thank you for your understanding."

Summary.
This is just some kind of vicious circle. This company looks like a scam!
They post false information about delivery on the website, and then start "leading the customer by the nose".
I wrote to them to immediately return the paid amount and that do not want to deal with this company anymore.
And I will also tell all my friends and acquaintances about this negative experience!
Warn you to contact them if you do not want to waste your time and freeze the money on your card!

I want as many people as possible to know this.
And really hope that my review will be read by the management of this company and draw the right conclusions.

I would like to share my experience of working with this company.

About a week ago, I wrote a letter to support and asked about the possibility of delivering a specific product to my country.
On behalf of the company, Csaba Ringhoffer responded to me.
He wrote to me:

"Yes, this product can be delivered to your country, place an order on our website!"

The next day, I tried to place an order, but the payment button gave me an error. Then I contacted Csaba Ringhoffer support to help me pay.
To do this, I asked to send a manually typed invoice for payment directly by card or via Paypal.

Note: their website only allows payment via their local Scandinavian service Klarna. It's amazing that in the 21st century, someone doesn't have a PayPal wallet. Maybe they operate in their region, but why declare worldwide delivery?
Csaba answered me exactly 1 (one) letter per day, no more (why more?). As if his working day consists of coming to his desk for 10 minutes, answering and going home. I am simply discouraged and surprised at what a low level of customer service is.
Then he asked me if I could pay for the order via Revolut (I answered no/this service does not work in my country). And he still answered one question per day.
And today, after a week of fruitless and stupid correspondence, Csaba Ringhoffer wrote to me:
"Unfortunately, while we were corresponding, this product became more expensive and we cannot supply it at the old price, blah-blah-blah." Do you understand when they write such stupid replies?
When there is nothing to say and you just want to "politely" tell the client to go to hell.

What's the bottom line?
I don't hold a grudge against Csaba, maybe he is a good guy, but he is a bad seller - that's for sure.
But I am infinitely sorry for the time I wasted on all this correspondence. And I really don't like it when they take me for a fool and avoid the truth. And the truth is the most important thing in the seller-buyer relationship.

Now think for yourself whether you want to deal with FARA Cycling?