Sue Woods

Cheryl S. was a super pet sitter. Our fur baby was in good hands with her.

Received partial refunds for missed ports of call

At checkout I was signed up for a vip membership. The receipt read "Free" - apparently only one month was "free." Thereafter, my credit card was charged $49.99 per month. I received no receipt or notice. Once I discovered the charge, I had to fight to stop the charges. Emma was always very polite, though she had no real power to make changes on her own. She was always polite.

Although my reservation clearly stated JFK, dispatch sent the driver to LGA, then tried to blame the mistake on me. No compensation or apology was offered.