Worst experience ever with Flightfinder
I will never book with Flightfinder again! The worst customer service ever! They requested a fee for changing my flights even though this is done free of charge by the airline. They call it service fee for using their time to do it. That is your freaking job!!! I could easily solve everything myself without any costs, but since I made the terrible mistake to book the ticket through Flightfinder my hands were tight. Better pay a little extra and book directly with the airline rather than wasting your time like I did. Not to mention their phone line takes forever to speak to one of their staff. Prepare for a lot of waiting and wasting your time if you don't want to pay them. They also lied that the airline can help me change the ticket, but the airline said they are not allowed to and I am more willing to trust them, than Flightfinder. And the last part, in case you decide to cancel (which you have the right to due to the disrupted itinerary by the cancelled flight), they will deduct a service fee of 199 NOK for taking their time to do what is otherwise their job! Of course, their excuse was that everything is written in their terms and conditions which you agree with when making the booking. If I wanted to change my flights for my own reasons, I understand I should pay. But when the changes are caused by a cancelled flight, then they should help their customers!
6. mars 2020
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