Tony Thomas

Lyca for yrs have not rePaid me vouchers worth about £20 promised that had fades on the paper..yet submitted and NO REFUND to date.

Separately netwrk has been woeful. On top of this i pay a DD service of £12 pcM but on 12/1/26 i cancelled the above & started a new £10 tarrif PCM but only they didnt cancel previous one and ive since found out ive been PAYING #DOUBLE MONEY for service of £12 pcm i dont need so thats to date (A £48 to date OVER PAYMENT inc April 26).

-LEAH BOT is rubbish too(No substance/soul)
-cant make certain premium calls/ txt too
- made calls to cs dept no joy (E.G spoke to ELI & few others who cut phn off too)
*They said they escalated it but the double monies still been taken apart from at least seperate £20 owed over yrs for my PAYG.

And i have vulnerabilities but dont care...i find their service mean spirited, unhelpful and mediocre tbh.

Ill write to their CEO one day.

UPDATED REVIEW:
So, even with mu phone number and email provided..Lyca returns to say they couldnt find me. Thats a fraud cos why am i then paying per monthly? Not forgeting i even gave you the date of change of tarrif for which previous amount was never stopped.

What about my past losses, again NOT a mention about those stolen monies never returned in vouchers to date?

I feel i have had enuf of this firm and will now make attempts to get the ceo on SM.

Im utterlly appalled..not resolution persom /or mgr can even properly step.
Finally, you have caused me more heartAche & ill health as a result of this ongping saga!
Shame on Lyca!

I have vulnerabilities & spent just under £200 for parcel still yet to recieve!

Very horrible service since 14/3/26 my parcel has been missing and communication with this company is so hard as they on purposely designed their webonline & App interfaces to die a natural dead end withput you getting help. (DESIGNED THAT WAY ON PURPOSE)

Their phone system barely works as they have call openning periods & complicated options that lead to sudden deadEnds too.

If it does seldom works & you get thru, the call handler gets frustrated as he/she tells you they cant do more to go via the online route which they are aware is a deadEnd tbh.
I was told the sender shpuld contact & even she finds it challenging.
A govt petition to change this practice is needed. The frustrating customers into submission to give up is their aim! consumer rights Act alone isnt working cos we dont have to clog up the courts for something that requires simple principle to serve after payment has been made.

Im still on it

Thanks for being there.

I only have 1 review i felt should have been broadcast and it was to the importance of myself & to the public which was withheld/ withdrawn but overall all good.

Dear Complaints manager (UK/ London Region),
Complaint: NOTICE OF ESCALATION before c rt action for Distress and Damage to health 
For purposes of this on going complaint by Mr T - 
No complaint reference number has never been issued, nor the processes of complaints procedure given including repeated request for the ADR / Ombudsman in charge and best practice approach for how a DISABLED ill customer that has PTSD, other Mental health issues and physical challenging issues may engage in the process.
The attached T&C article is therefore misleading and not mentioning of such clients on how resolution is to be attained without their consent and sound input.
Mr T has not refused to engage but he doesn't have the full capacity to fully engage at this time albeit some things have been explained repeated of him being hospitalised/ using a hospital bed and having carers. (Evidence available to the courts/ arbitration process)

In the meantime We are trying as family to source a new home for Mr T's goods which we hope can still happen by end of the month not withstanding there still isn't the return of the excess of the January payment taken without written notice to him at his address "Not electronically which went misplaced" (He is known to banks, national grid, utility companies and more as disabled and is on Priority list groups) 
He is also needing of Font 12" inches hard copy documentations whenever you write to him, something made known to you in past alongside his disability from day 1 but it seems you choose to ignore these things. 
Mr T is also currently fully claustrophobic and now worse at entering tight spaces than when he first took the unit so all this is to be considered with time when he is moving as patience is necessitated and this came out of the blue to a Disabled person which you were made aware of as mentioned from start of unit acceptance years earlier (Life happens) and in a sudden increase of fees literally less than 6-8months ago when again he was suddenly bombarded, health exasperated and put under duress for an increase, In another act of Fees increase again within 6-8 months ago to date you have again brought the same worrisome and debilitating shock with no duty of care to his health and non-chantalant attitude of fleecing him unfairly claiming you sent a notice not ever received in a hard copy to date until we made you aware through Mr T' which is prohibited under the consumer rights Act as it seen as unfair we feel.
Under your T& Cs there are no clear understanding to such Disabled clients (physical & Mental challenged) hence you will have to exercise patience and work with the client which we are willing to do in this case Afterall you activated this out of the blue and its not the clients fault he is disabled for which more time should naturally be given than normal abled person(s).
Finally again, you have not set out the clear compliant objective of a complaint from such a client from the outset even though Mr Ts through support has made his complaint clear in relation to his plight and matter (On top of all the above i repeat there are no complaints reference numbers, no time frame to follow a due process started, No ADR/ Ombudsman referral pass over, no accountability whatsoever etc.; how do you expect resolution to be had when you have failed to pass info on and had your time repeatedly from the start which in self is a breach? It should be at a heightened stage of resolution or Escalation)
Under consumer and Disability rights Act — Mr Ts feels you should exercise patience and be fair. For notice of your org we will fairly and candidly put his lived experience on Trust pilot and may extend it elsewhere for the public to see.

Kind regard
Mr T (Supported)

Londis (petrol station) by the hatch, Chingford.

As a a vulnerable hsehold, On the 10/2/26 (A londis branch working under deliveroo delivered expired milk & products, lowest of the lowest ive ever come across under the consumer act)
It was very appalling which filled me with rage as my kids were abt to drink it.
With my time wasted and my money now gone Deliveroo said they'd refund also with a gesture but instead they sent a part payment then on return later fighting me as a alleged lair whilst enraged with an email asking for a complaints mgr to review payment which to date is not satisfactory (But instead the same Jeffery chap kept replying to his own mistakes made as if he was the only one in the deliveroo call centre).

Truth is they only eventually refunded part of it with no gesture of goodwill. Very slow, inconsistent and abysmal services after initially starting off ok.

Im now weary of Deliveroo themselves and the retailer LONDIS who i also contacted via their website but to date not even a reply with an apology..The public must be made aware of these practices.
PHOTO AVAILABLE UPON REQUEST/ IF ESCALATED

As a a vulnerable hsehold, On the 10/2/26 (A londis branch working under deliveroo delivered expired milk & products, lowest of the lowest ive ever come across under the consumer act)
It was very appalling which filled me with rage as my kids were abt to drink it.
With my time wasted and my money now gone Deliveroo said they'd refund also with a gesture but instead they sent a part payment then on return later fighting me as a alleged lair whilst enraged with an email asking for a complaints mgr to review payment which to date is not satisfactory (But instead the same Jeffery chap kept replying to his own mistakes made as if he was the only one in the deliveroo call centre).

Truth is they only eventually refunded part of it with no gesture of goodwill. Very slow, inconsistent and abysmal services after initially starting off ok.

Im now weary of Deliveroo themselves and the retailer LONDIS who i also contacted via their website but to date not even a reply with an apology..

Rubbish Londis and Deliveroo service

Mr T is undergoing hospital treatment &counselling to date& has articulated his thoughts were poss. 
It has come at a time of bereavement& other things too. Its to be noted client hasn't faltered on his monthly payment to date but shurgard has created a scene for confusion now.so? spotting a new increase thru harassment by Shurgard from £164+ to just under £200 PCM& an attempt to remove Mr T's from his unit has started in JAN26 however its impossible albeit its made everything untenable/confusing, Mr T however remains resolute to get to bottom of it/litigate the unfair practices they have pursued thru aggressive unfairness starting with the heightened increase of fees in which they have now again increased just only within less than 10/mths which under the consumer act needs to be fair,just and reasonable not to talk about the deception of trying to remove some1 from their current unit to another as a ploy to that final push later!
His Health comes first too but they also have to answr to these unjust ways!

Mr T also doesn't have any additional financial muscle to go higher whenever they just wish to increase& he had taken unit based on his budget. He also hasn't brought new issues unto himself and its seen here as a method of later roping and entrapment of clients short /long term(assisted thru dictation)

Thank you WF CAB on resolving & supporting on several fronts on my issues. Most Esp Nida who was thorough.
Other past helpers were miguel & kingsley thinking back some time ago here!
Thank you's again.
Mr Tony T

RESENT - to info@; Complaints@ and spoof@

because i still havent recieved a reply to last from Trust pilot & email since last mth.

Your platform - a fraudulent HACK attempt using my email
Your platform - HACKING/FRAUD ATTEMPT THRU MY EMAIL with your platform

(PLS CANCEL ANYTHING IN YOUR ORG with my name as ill also contact the FCA/ ombudsman if anything hinders my credit rating from yourselves - thk you)

Hi
whilst i have an active account with you, A fraudulent application/ attempt of some sort was made/opened in my name and email following a hacking attempt on sat 23rd/Sunday 24/8/25 which has now been reported to authorities and my bank card blocked and my email password also changed.

Im letting you know as i still getting pop ups as if as though they logged in using my name.

Pls be aware and reverse any attempt form the dates above. I havent logged in because i hardly use my ebay acct anyways so i dont want to be caught out!

Any bad credit found in my name will get the wrath of a small claims damages and media fiasco made on to them especially if its found to adversely affect my credit profile - Be ware i dont mince my words!
thks in advance.

I will also put it on trust pilot.

Kind regards
Anthony

Your platform - HACKING/FRAUD ATTEMPT THRU MY EMAIL with your platform

(PLS CANCEL ANYTHING IN YOUR ORG with my name as ill also contact the FCA/ ombudsman if anything hinders my credit rating from yourselves - thk you)

Hi
whilst i have an active account with you, A fraudulent application/ attempt of some sort was made/opened in my name and email following a hacking attempt on sat 23rd/Sunday 24/8/25 which has now been reported to authorities and my bank card blocked and my email password also changed.

Im letting you know as i still getting pop ups as if as though they logged in using my name.

Pls be aware and reverse any attempt form the dates above. I havent logged in because i hardly use my ebay acct anyways so i dont want to be caught out!

Any bad credit found in my name will get the wrath of a small claims damages and media fiasco made on to them especially if its found to adversely affect my credit profile - Be ware i dont mince my words!
thks in advance.

I will also put it on trust pilot.

Kind regards
Anthony

After asking you for my monies back very politely.

You have left me no choice but to actively pursue continuous search for my money including damages.
come what may i gave you the opportunity even after falsely replying to me on WhatsApp that you responded when you didn't.

See you in court.

HACKING/FRAUD ATTEMPT THRU MY EMAIL with your org

(PLS CANCEL ANYTHING IN YOUR ORG with my name as ill also contact the FCA/ ombudsman if anything hinders my credit rating from yourselves - thk you)

Hi
A fraudulent application of some sort was made/opened in my name and email following a hacking attempt on Sunday 24/8/25 which has now been reported to authorities and my bank card blocked and my email password also changed.

Im letting you know because i never had an account in your company and have since checked you out and had to collect your contact details from your website.

I will also put it on trust pilot.

Kind regards
Anthony

Hi
A fraudulent application of some sort was opened in my name and email following a hacking attempt on Sunday 24/8/25 which has now been reported to authorities and my card blocked with my email password changed.

Im letting you know because i never had an account in your company and have since checked you out and had to collect your contact details from your website.

I will also put it on trust pilot.

Kind regards
Anthony

From: Elfin Market
Sent: Sunday, August 24, 2025 6:52 PM
To: anthony-t
Subject: Please Verify Your Email Address

Don’t bother with this service!
Applied for funding back in 2022/3, a very slow service. I then fell serioully ill whilst waiting ages..

Changed bid writers couple times following payment ahead which ive been promised back!
But to date Very little communication. Hard to get on socials but im Adamant to get my monies back.

Id like to say that so far Argos are dealing with my claim but at a point the customer Service team forgot about me till i contacted again however the C.E office is dealing with me. ONLY ISSUE IS COLLECTION OF THE PRODUCT & MY REFUND with COMPENSATION as we have lost out and i have a fam with some disabilities.

Dear MrThomas,
Thank you for taking the time to contact Argos.
I am concerned to read of the issue you are experiencing with a recent store collection order from Argos.Please be assured, I am happy to help you and have left you a voicemail, please can I ask you is there a more convenient time for me to call you?Please can I ask you are you the Argos account holder who originally paced the order.I would like to take the opportunity to offer you my apologies for any inconvenience caused.

quoting reference 1-1-4256264.

i await colloection from yodel/ company you have given the task to and a refund+ compensation as agreed!

NOT HAPPY WITH NWBS - i may write to the board memeber too and have refused to vote recently as a member:
WE DEMAND A REFUND AND A REVIEW TODAY-

1st,I'd like to know how much is left to pay on my credit card to pay, at what rate and how much been taken as minimum payment at present pls?
This ties into the next paragraph below as it's kept me in poverty for a number of years with interests been paid for something that should have never been therefore I'm seeking compensation redress for pain, damage & suffering as i believe this is also tied partially into me & my spouses disabilities.

Complaint review & complaint against NWBS itself as its left me in an ill health conundrum:
The re-opening of an historic complaint against an org -
as to date that money was never gotten back for nothing given and I'm not an advocate for injustice rather if it bothers, I will litigate & revisit.
It's for amount of £575 photo company (2019, reported to action fraud 11/3/19) and £153 (Travel company that was non existent)

I shall be grateful for this to be passed onto a complaints manager/ upline. Also, I'd like to request under SAR T&C docs in relation to this case if it cannot be redressed so that i can start a small claim litigation. A lot of people had their monies refunded now theres overwhelming evidence. Thank you.

Kind regards
Mr/ s Thomas (electronically signed)

VERY BAD ONLINE SERVICE PHONE SERVICE WITH MULTIPLE CUT OFFS, SECURITY CHECKS , EVEN ONLINE SECURE MESSAGING SERVICE (DOESNT NOW HAVE A LINK/PROMPT TO PRESS WHERE YOU COULD PREVIOUSLY WRITE A COMPLAINT/ISSUE),
THEN THEIR OUTSOURCED STAFF WHO ARE SLOW🐌 & UNHELPFUL EVEN WITH MY DISABILITY & NEAR FAINT EXPERIENCE FOR 2 & A HALF HOURS -

It started after repeated cut off & now going to the useless outsourced team who had no clue of empathy& understanding & appeared they either were short staffed or busy taking 1hr to begin to really answer me...started at 6.30pm & ended 8.55pm on 5/7/25..shambolic and by the time I wanted to make complaint & I asked SANJANA to pass to upline(he/she ignored & proceeded) missing out complaint about self and other bits as was made later know by MOIZ (He later just disconnected the conversation a few minutes ago, it was bizarre this was a bank customer service team)

Throughout my 2& half hrs, u felt asthmatic, Light headedness/ fainty, headaches, pins & needles from my fingers& body as I was too static for long...and I kept asking for manager which didn't come.
I've kept my conversation thread so that they don't lie incase of escalation beyond...

And this is to say, I had yet to even put out the enquiry I came in for initially- ZERO GAIN & PURE TIME WASTING!!!

My original issues should have been:
1) mobile insurance (excess amount requested ontop of mthly insurance payments paid for more than 10yrs on mt NW flex + (rip off, I must stop this!)
2) unknown charges on statements to vendors like:
Google play/
Lbwf standing order or dd/ others
3) ISA save2buy: transfer not allowing my request inbtw my accts and im trying to do this b4 stated closing date following a letter sent to do or loose opportunity 🤔

NEED HELP TODAY & REDRESS TO ALL Complaint ISSUES B4 I LITIGATE AGAINST YOU NWBS. Its that bad 👎

Attn: complaints manager monzo,

As a vulnerable adult who sent monzo a recorded tracking posted cheque in an envelope to their office at POB 7628, WV14 4DG on 21/3/25 @9.48am (RoyalMail ref: available upon request to monzo)

I am very appalled that with 17days & counting my Cheque of a few thousands has been misplaced.

Funny but to note I made enquiries days earlier via a helpful staff 'Zanat' on 19/4/25 about processes & i choose not to use their freepost method but did recorded delivery by paying from my own pocket.
I even increased my limit,requested statements etc. I was hopeful but my lived experience is a tainted bad one to date as no one has called me back re: my cheque & complaint after speaking to another staff about clearance on 1nd April 2025, when I was told it was misplaced..on my end it was signed for & recieved following tracking.
Im so distraught & annoyed...id like their chief exec to respond.

Seperately I have a complaint i looged following my initial enquiry to find out if i were to send a cheque in how processes works, it was made known to monzo about my disabilities long ago but this customer service advisor was so rushing, abrasive& uncourteus hence the complaint - now I'm told it'll take 50days or so (very appalling process)

Ill be watching & might take up litigation for stress in my condition.

#shamefull
#Shambolic

To complaint manager/ CEO wickes,
Bitter complaint- re: order663813776

Item: venetian blinds bought Apr 20th 2024 and last Request for collection was 12/11/24 (no show again)


I've spoken to too many people and very fed up because of health & safety concerns as ive fallen because of its very long cylinder looking container.

The initial white van driver that came said he had no space & left & theres been missed/ no shows too!

I just had heart surgery, in bandage, using Aids with nurses& professional like physio visiting etc & thus don't go out much for now as im off sick

I've rang many times With promises of ring backs by managers to no avail at various times like
.e.g May29th 2024, 14/8/24, 9/8/24, 15/8/24 (spoke2 chloe , mandy, esca, carla etc including a ref:7473991 after which again I then on another rare occasion on 12/11/24 asked a relation to go to local Edmonton store & spoke to store mgr (Ravenside retail prk, N18 3HA) who personally put call through abt previois no show/ experiences then i bought more orders worth £602.41 alongside escalating my complaint again in as many months.
Ive been a spending customer and I feel aggrieved.

Again the REDEMPTION that could have finalised things in Nov 2024 didn't happen as NO ONE SHOWED to pick up item just like a few times before when escalated & promised.

The issue is I don't drive now or Have long vehicle hence why I paid for the service and expected it to be sorted after return from major hospital op!

Im very disappointed wickes as ive been unconscious cos of couple of confrontatonal staff on phn severally, they were so obnoxious I near fainted b4 my spouse took over the phn. .

Kind Regards
Mr/s Thomas

It is amazing what you can unearth when the hard job of deal collating is put all on to one site.

It truly can be power at your finger tip. Dispel the mythes