Hi Yvonne,

We are very sorry to hear that you have had a disappointing experience, and we would of course like to help you 💛

Please note that when a return parcel is sent back and enters through Germany, it is first delivered to our German HUB. From there, the parcel is forwarded to our warehouse, where our team processes and inspects the return before the refund is issued.

This process is usually quite fast, which is why we would very much like to look into your case further. And it is most likely due to the many public holidays during this period, which unfortunately may have caused delays in the return process.

Unfortunately, we are unable to identify your order as no full name, email address, or order number was provided in the review. Therefore, we kindly ask you to contact our customer service at webshop@kongessloejd.nl so we can assist you further✨

We look forward to hearing from you so we can assist you as soon as possible.

/Konges Sløjd🍒