My car had a catastrophic failure just as I was pulling on to a roundabout on a busy duel carriageway. I registered the breakdown via the app. I was kept informed of the progress of the patrol man via the app & he also phoned a couple of times. Ian, the patrol man was amazing. He tried all ways to sort my car, but it was impossible to fix by the road so I had a tow to the garage ofvmy choice. Ian spoke to my mechanic & was correct in his diagnosis of the problem with my car. Ian was polite, friendly, kind & reassuring. I am so happy with the service I received from the RAC.