This is a beautiful screen and its non-reflective matte surface is a real bonus. Colours are true, bright and easily adjustable to one's preference. Although I haven't needed to use it yet, the fact... Toon meer
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Lees wat reviewers zeggen
Excellent service, I had to contact customer services with a variety of questions regarding my trade in , they were efficient, extremely helpful , knowledgeable, I don’t think I’ve encountered a be... Toon meer
Bedrijf heeft geantwoord
I recently purchased a piece of photographic equipment from Wex. It was delivered quickly without a hitch. Unfortunately within a couple of days it developed two faults. Returning it to Wex was ver... Toon meer
The customer service department was excellent and swiftly resolved the problem with our delivery. We received the wrong item after a mixup in packing. We were kept informed and the correct item arriv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Geschreven door het bedrijf
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contactgegevens
13 Frensham Road, NR3 2BT, Norwich , Verenigd Koninkrijk
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4,8
Uitstekend
79K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A beautiful non - reflective matte screen.
This is a beautiful screen and its non-reflective matte surface is a real bonus.
Colours are true, bright and easily adjustable to one's preference. Although I haven't needed to use it yet, the fact that it will rotate to a vertical screen is an excellent means of viewing portrait photos.
I would recommend it if you need to buy a new screen.
29 oktober 2026
Replacement lens caps
Replacement lens caps - good price, well packaged and prompt delivery as always
29 oktober 2026
3 Legged Thing L Bracket.order processing and delivery
Prompt order processing and delivery. Price was great. Very well packaged.
27 oktober 2026
very friendly and helpfull service
very friendly and helpfull service, all ways listen to your needs . all ways have a good supply of good used gear at very good price and condition.
29 oktober 2026
First class customer service
I recently purchased a piece of photographic equipment from Wex. It was delivered quickly without a hitch. Unfortunately within a couple of days it developed two faults. Returning it to Wex was very straightforward and easy. Wex sent a replacement to me within days of receiving the faulty item. The customer service from start to finish was absolutely first class.
31 oktober 2026
Review zonder uitnodiging
Martin was efficient with full…
Martin was efficient with full information to my query. He gave options to item not available
5 november 2026
Review zonder uitnodiging
Used Wex real person live chat…
Used their real person live chat facility - prompt, courteous, understanding and reach a conclusion quickly and easily. Martin was superb.
5 november 2026
Review zonder uitnodiging
Efficient!
Online ordering and store collection process was straightforward and efficient.
29 oktober 2026
Excellent service and products
I've bought from Wex a few times and their service is excellent and organised the next day delivery is brilliant always on time and the items are better than described in my experience thanks 👍
29 oktober 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Top-class experience with WEX Photo…
Top-class experience with WEX Photo Video. The Nikon Micro lens arrived rapidly and was packaged securely. Offered at a great price, the build quality and optical rendering of the lens are superb—capturing exceptional detail across the frame. I will definitely buy from WEX again.
29 oktober 2026
Antwoord van Wex Photo Video
Hi Raymond,
We are so pleased to hear that you had a top-class experience with us. It is wonderful that your new lens arrived quickly and securely packaged, and that you are happy with its superb build and optical quality at a great price. We look forward to welcoming you back in the future.
Wex Customer Services
Easy website to navigate
Easy website to navigate , ordering process easy to do . The few times i have had a query always resolved in a friendly and professional way .
29 oktober 2026
Antwoord van Wex Photo Video
Hello,
We are pleased to hear that you found our website straightforward to navigate and the ordering process simple. It is also wonderful to know that our team has been able to assist you in a helpful and professional manner whenever you have had a query. Thank you for sharing your positive experience.
Wex Customer Services
Great staff
Always quick to answer the phone. They are always helpful and give great advice..
29 oktober 2026
Antwoord van Wex Photo Video
Hi Gary,
We are pleased to hear that our team responds to your calls promptly and provides useful guidance. Thank you for sharing your positive feedback with us.
Wex Customer Services
Great customer service
The customer service department was excellent and swiftly resolved the problem with our delivery. We received the wrong item after a mixup in packing. We were kept informed and the correct item arrived a few days later. Mixups happen and we will definitely be ordering from Wex again.
27 oktober 2026
Antwoord van Wex Photo Video
Hello,
Many thanks for taking the time to leave this positive feedback, we really appreciate your kind comments!
Very glad we were able to resolve the initial issue swiftly for you.
If there is anything else we can do for you please don't hesitate to get in touch.
All the best,
William
Customer Service Management Team
Antwoord van Wex Photo Video
Hi Geoff,
We appreciate your positive feedback! We are so pleased to hear that you consistently receive excellent service and enjoy our highly competitive pricing. Thank you for taking the time to share your experience.
Wex Customer Services
Easy to order vouchers etc
27 oktober 2026
Antwoord van Wex Photo Video
Hi Sheila,
We are glad you enjoyed your experience ordering our vouchers easily. Thank you for this positive feedback.
Wex Customer Services
Second purchase from Wex and really…
Second purchase from Wex and really happy again. Lense price was reasonable and next day delivery was amazing, I could start using the product immediately. Everything was as expected so will use Wex again in the future .
26 oktober 2026
Antwoord van Wex Photo Video
Hello,
We are delighted to hear that you are happy with your second purchase. It is great to know that the lens was reasonably priced and that the prompt next-day delivery allowed you to start using your new gear right away. We look forward to helping you again in the future.
Wex Customer Services
Disappointment Via Lack of Communication
I bought an order comprising of a number of items which were all supposed to be in stock but as the days passed and my parcel did not arrive i phoned only to discover they were awaiting one item. A few days later and the order was still not marked as dispatched so i sent an email to cancel. I am not a fussy customer, I do not mind waiting for purchases as long as I know what's happening rather than being left hanging. I've got to say I was disappointed but I've since bought the items elsewhere so not my loss.
30 oktober 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video
Hello,
Thank you for taking the time to leave this feedback on your order experience.
Sincerest apologies that the stock information shown online for your order was incorrect and ultimately led to you cancelling the order. This is certainly not the level of service we hope to provide to our customers.
We are keen to investigate this case further so we can ascertain what went wrong and how we can improve for the future. Unfortunately from the info in your review I have been unable to locate your order.
If you could kindly contact us on customercare@wex.co.uk with more information we are very keen to help.
Kind regards,
William
Customer Service Management Team
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